Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd
Upload
481 views

Business Process Map

This document outlines the business processes and quality procedures for a company. It maps the interaction between top management, R&D, customer processes, operations, quality, engineering, suppliers and finance. The key processes include new product development, production planning, purchasing, inspection, internal audits, corrective actions, and management reviews to ensure quality objectives are met and customer satisfaction is achieved.

Uploaded by

yusaw618812
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
481 views

Business Process Map

This document outlines the business processes and quality procedures for a company. It maps the interaction between top management, R&D, customer processes, operations, quality, engineering, suppliers and finance. The key processes include new product development, production planning, purchasing, inspection, internal audits, corrective actions, and management reviews to ensure quality objectives are met and customer satisfaction is achieved.

Uploaded by

yusaw618812
Copyright
© © All Rights Reserved
Available Formats
Download as PDF, TXT or read online on Scribd
You are on page 1/ 1

QUALITY MANUAL

TPMSB QM ANNEX 1

Business Process Map (Interaction among Business Processes)


Top Management

AFHR

R&D

CP

Operation

Quality Policy

Quality

Quality Objective

Receive contract / Purchase


Order/ New Project

4.2.1 Process Document,


Standard Operation
Procedure & Quality Plan

7.2.2Review contract /
Purchase Order / New
project

Decision

ACCEPT

7.4.1 Purchase Raw


Material & Component

7.4.3 Goods
Incoming

Technical
Specification,
Drawing and B.O.M

REJECT

Decision

6.1 Human
Resources

ACCEPT

8.2.4 In-Process QC
7.5.1 Production process
and Assembly Execution

6.2.2 Training

REJECT

Decision

Evaluation

ACCEPT

Finance

5.6 Management
Review

8.2.4 Pre-Delivery Inspection

8.3 Internal Corrective


Action

REJECT

Decision
ACCEPT

8.2.4 Product Inspection


Invoice
Submission

Delivery

REJECT

CUSTOMER SATISFACTION

7.6 Calibration /
Scheduled
Maintenance

1) Man
2) Machine
3) Method
4) Material

REJECT / NEGO

8.2.1

6.3 & 6.4


Infrastructure &
Work
Environment

7.1 Production Planning


( 4M )
7.3.4 / 7.3.5 / 7.3.6
Sample
product/drawing
submission/

SUPPLIER

CUSTOMER REQUIREMENT

7.3.1 / 7.3.2 / 7.3.3


New Product
Development

7.2.1

Engineering

Decision
ACCEPT

8.2.1 Customer
/Supplier Feedback

8.2.2

INTERNAL QUALITY AUDIT 8.3 CONTROL OF NONCONFORMING PRODUCT, 8.5.2 / 8.5.3 CORRECTIVE AND PREVENTIVE ACTION,
4.2.2

Revision: 01

Complaint
Survey

Receive Payment

QUALITY MANUAL 4.2.3 CONTROL OF DOCUMENT 4.2.4 CONTROL OF RECORDS

Effective date : 13/03/2012

Page 1 of 1

You might also like