NEC Topaz Programming Quick

INDEX
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Topics Covered
Basic Programming
System Timers, System Numbering, Service code change,
Virtual
Extension, DSS console, Slt flash timing

External Music on hold, Caller ID
Numbering (Extension , service codes, trunk access, Operator access)
Department groups (Hunt group)
Toll restriction class preparation, Assigning Toll restriction class to extension
Outgoing Disable & Enable, Line groups for outgoing lines,
Ringing type of trunk lines
Normal ringing or simultaneous ringing, Prog to form Department
Group( Hunt group)
Ringing on Hunt group with example ( Using Direct Inward Ringing )
Class of Service (Feature Enable and Disable) , Procedure to change feature
service codes
Abbreviated dialing registration
Abbreviated dialing
Barge in
Conference
Call forward
External call forward, Remote conference
Dial block
Manual and Automatic Night mode( Enable and Disable) , Key prog for Kts
instrument
Automatic route selection with several ,no of Trunk Groups,
Example of Automatic route selection
Account code
Programming for PRI line(Landing type, MSN landing
Example of PRI programming
BRI line,
Programming for Voice Response system
Service codes for VRS and Voicemail access( DSPDB card voicemail)
Changing of Voicemail service codes to single digit codes
Example for Multilevel VRS
SMDR programming
Conversation recording, Parallel ringing
Hotel features, Check in / Check out, Wake up call
Hotel features, Do not disturb, Single digit access, Room to Room restriction
Hotel features, Room Status output
THIS DOCUMENT IS PROPERTY OF ARVIND LIMITED (TELECOM DIVISION) AND STRICTLY

CONFIDENTIAL.
~1~
These programs are necessary for installing NEC Topaz.
TYPE
System Time &

Date setup
Basic Port Set

Up to see type
of device
connected to a
particular
physical port.
System Basic
Options,
System Timers
REMARKS
Year
Month
Date
Day
Hour
Minute
Second
(00 to 99)
(01 to 12)
(01 to 31)
(1 to 7)
(00 to 23)
(00 to 59)
(00 to 59)
Sun to Sat
1)For 308M/308E/008E
Terminal Type
0-No setting
1-Multiline phone
2-Single line telephone
10-Dss console
13-Trunk
2) For 2PGDU card
Physical port 1,2
0-No setting
8-Door Phone
Physical port 3,4
0-No setting
6-External speaker
9-External MOH or BGM
*Intrusion tone
*Signal Voice Call
*Transfer to busy ext
*Retrieve the line after Transfer
*DTMF slt and Tone lines
Alarm for long duration
Detail state of party
*Busy tone Timer
*Dial Pause at first digit
*DTMF active timer
*Extension Dial tone sending
Interval of repeat Dial
Repeat Dial enable Call
** DIL no answer** No answer timer for call forward
*Programs which are necessary
** program if DIL with No Answer is
TOPAZ
10-01-01
10-01-02
10-01-03
10-01-04
10-01-05
10-01-06
10-01-07
10-03-01
Slot no 1 to 18
10-03-01
20-13-17=0
20-02-12=1
24-02-01=1
20-02-04=0
20-03-03=1
20-13-01=0
20-13-22=1
20-18-02=5
21-01-06=1
20-01-05=7
20-18-01=7
21-08-02=15
21-08-03=10
22-01-04=10
24-02-03=10

CONFIDENTIAL.
~2~
Assign General
Class of Service
System
Numbering
Service Code
Set
Extension
Number
Extension Name
required
Feature class for Extension
Dial 0, Digit 1, Type 3 (Trunk access)
Dial 2, Digit 3, Type 2 (Extension
access
Dial 4, Digit 2, Type 1 ( Service code )
Dial 5, Digit 1, Type 1
Dial 9, Digit 1, Type 5 (Operator Ext.)
Dial *, Digit 2, Type 1
Item 9 Follow Me - 45 (846)
Item 13 Last Number Redial - 42 (816)
Item 14 Conference - 46 (826)
Item 16 Call Pick Up - 40 (867)
Item 23 Abb. Dial - 47 (813)
Item 28 Line group access 6 (804)
Item 34 Hook Flash ( SLT) - 41 (806)
Item 57 Group Hold - 48 (832)
Item 85 Call Forward - 44 (848)
For Assigning Extension Numbers to
ports
To program Name for extension
20-06-
for 8
different modes
11-01-01
Dial 0, Digit 1,
Type 3 * for Line
seizing.
11-09-01=0 to
change trunk access
code 0 or 9
20-17-01 to define
operator extension
11-11-07 = 45
11-12-12 = 42
11-12-02 = 46
11-12-27 = 40
11-12-10 = 47
11-12-14 = 6
11-12-42 = 41
11-12-33 = 48
11-12-34 = 49
11-11-01 = 44
11-02-01 Number
15-01-01 Name
Vitual
Extension
To assign virtual extension number

To assign ringing on virtual extension
To assign delayed ringing on virtual ext
To program virtual ext key
11-04-01
15-09-01
15-11-01
15-07-01
code
*03+ ext no
DSS Console
port
The DSS console can be connected to

8th port of any 308 or 008 card
DSS Connect
Station
Assign Extension connected to DSS

console
10-03-01=10 for port

connected to DSS
console
30-02-01
DSS Console
Key Assign.
Assign keys on DSS console for

different functions
30-03-01
Slot Deletion
Menu 1
90-05-01

CONFIDENTIAL.
~3~
SLT Flash
timers- Define
the upper &
lower limit to
match the slt
flash time.
To adjust flash timing to 300 ms
To solve ghost ring problem
82-04-07 = 50
(250 ms)
82-04-08 = 130
(650 ms)
15-03-15=1
81-01-14=35 used
in case centrex line
is connected to
analog line
Echo sound in
KTS
instruments
To resolve
problem of
harsh noise in
Trunk lines
In some places KTS instruments gives

echo and disturbance in crowded place
can be resolved
Set Codec filter to 0 i.e no filter
99-01-61=1
81-07-01=0
Default=2
External MOH
10-04-01=1 0=Internal MOH, 1= External MOH
14-08-01=1 Music source connected BGM port
14-08-02=1
Programs 14-08-01 and 14-08-02 to be programmed for each line
33-01-01, Port 1= type 3,
10-03-01, Slot no-4,
PGD 3 & 4=9, default for both ports is data 6 i.e external speaker please assign required
port to 9 so that external music will work if connection is given to respective port.
External MOH for PRI line (MSN NO)

22-11-09 Music on Hold Source 0 = IC/MOH Port , 1 = BGM Port , 2 = ACI Port
22-11-10 ACI Music Source Port When a sound source type is 2 in above : (1~6)
Caller ID
14-02-10=1 To enable or Disable caller ID on Analog trunk line 1-Enable, 0-Disable
14-02-16=1 To select Caller ID type for Analog trunk line 0=FSK, 1=DTMF
It changes depending on exchange. By default caller ID type is DTMF caller ID.
15-03-09=1 Caller ID on single line extension to be programmed for every caller ID
single line instrument
While transferring incoming call from Key telephone to SLT if following procedure is
used then only CLI of caller is transferred to SLT
To transfer call instead of pressing hold press transfer then dial extension and hang up.

CONFIDENTIAL.
~4~
Numbering
For deciding any extension numbers, virtual extension numbers, pilot numbers of hunt
group, trunk access codes the starting digit is to be defined for how many digit numbers
and type of code i.e extension number, service code, trunk access code, special trunk
access code, operator access code and F-route access.
In program 11-01-01, Define first digit total number of digitsType
Type 1=Access code, 2=Extension numbers, 3=Trunk access code, 4=Special access
code, 5=Operator access code, 6=F-route access
Example:
Extension numbers are starting from 20 to 35
Service code in two digits starting from 40 to 49
Operator access code=9
Trunk access code=0
11-01-01, Dial 2, Digit 2, Type 2
Following programs are used to program extension number, service codes
To program extension numbers
11-02-01
port no
Extension number
To program virtual extension numbers
11-04-01
port no
Virtual extension number
To program department group pilot numbers
11-07-01
Tel Gr
Extension Grp no
11-09-01 to program trunk access code default code is 9
11-09-02 to program special trunk access code
11-10, 11-11, 11-16 to change different service codes to required digits

CONFIDENTIAL.
~5~
Department Group (Hunt Groups)

In Topaz system total 32 groups can be formed as department groups in program
16-02-01 and department hunting sequence is decided in program 16-01. The department
groups are used with Direct Inward Line when ringing on multiple extensions are
required in sequence. The hunting will take place only when pilot number is called and
when individual extension is called hunting will not happen. In some programs instead of
pilot numbers data is mentioned i.e 201 to 232 for department groups for example 22-1105 and 22-11-06
First form department group using commandsProg department name
16-01-01
Dept calling cycle
16-01-02 0 Priority 1- Circular
When option is0 that means when pilot number is called, ringing will start with first
priority extension and when option is 1 ringing will starts from next extension
Hunting mode
16-01-04
0-Hunting stops at last extension 1=Hunting continues
Dept group no answer time 16-01-09 To program timing for department hunting no
answer between department members
Hunt type
16-01-10
1 - Hunting when busy
2 -Hunting when no answer
3 Hunting when busy or no answer
Dept pilot no
11-07-01
Assign pilot number to department group
Assign Department group to extn 16-02-01
In this program for every extension Department group is programmed. You can assign
extn by priority required but one extn can be in one group only.

CONFIDENTIAL.
~6~
Toll restriction class

To prepare toll restriction class do the programming as follows
Toll
Restriction
Class
Toll
Restriction
Tables
Class 1,
Class 2,
Class 3,
Class 4,
Class 5,
ISD / STD / LOCAL

STD / LOCAL
LOCAL
NO DIALING
Only Maharashtra
Class 6, Only Abbreviated

dialing
This tables are having entries of
numbers
21-05 01 to 13
Class 1: Item 01 to 13 all 0.
Class 2: Item 08=1, rest all =0.
Class 3: Item 08=2, rest all =0.
Class 4: Item 04- 1, rest all 0.
Class5, Item 08=2
Item 07=1
Rest all 0
Class 6, Item 08=3
21-06Item 07 Restriction Table
Table 1: Entry 1 : - 00
Table 2: Entry 1 : - 0
Table 3, Entry 1=@
( @ can be entered by pressing
Programming key 1 )
Item 03: Entry 1= 4 (max.4 digits
dial)
Item06: Entry 1=020
Entry 2=021
Entry 3=022
Entry 4=023
Entry 5=024
Entry 6=025
Entry 7=07
To assign toll restriction class to extension use command 21-04-01

Example: To program ISD facility to extn 200, STD to 201, local to 202
21-04-01, Extn 200, Mode1=1, Mode2=1.. ISD
Extn 201, Mode1=2, Mode2=2.. STD
Extn 202, Mode1=3, Mode2=3...... LOCAL

CONFIDENTIAL.
~7~
To form line Group for Outgoing dialing

# 14-07-01
Line enabling and disabling can be done using commands 14-07 and 15-06. To disable
trunk line enter data 0 in trunk MAP in 14-07-01
To form Trunk groups that is to assigned to extension with different combination of
Trunks. MAP means different group of Trunk line which is to be given for outgoing
dialing.
For Example there are six analog lines in the system 1 and 2 are having only incoming
facility and line5 is having ISD facility and not to be given except operator. Prog will be
as follows.
In 14-07-01,
MAP 1, Trunk 1=7 , Trunk 2=7, Trunk 3=7, Trunk 4=7, Trunk 5=7, Trunk 6=7
MAP 2, Trunk 1=5 , Trunk 2=5, Trunk 3=7, Trunk 4=7, Trunk 5=5, Trunk 6=7
MAP 3, Trunk 1=5, Trunk 2=5, Trunk 3=5, Trunk 4=5, Trunk 5=5, Trunk 6=5
Data 0= Line disable means no access for incoming or outgoing
Data 3=Access when trunk on hold
Data 4=Outgoing access and when trunk is on hold
Data 5=Incoming access and when trunk is on hold
Data 6=Only incoming and outgoing access
Data 7= Incoming access, outgoing access and when trunk is on hold
The incoming access means can pickup incoming calls by pressing flashing key on KTS
or by call pickup code. The ringing depends on commands 22-04 and 22-05
# 15-06-01
According to requirement form groups of trunk lines in 14-07-01 and assign that group
15-06-01 to extension. In eight different groups
Extn 200(operator) Mode 1=1, Mode 2=1,., Mode8 =1 All lines dialing
Extn 201.. Mode 1= 2 .Mode 2=2,, Mode8=2 Dialing of line 3,4 & 6
Extn 207............... Mode 1= 3, Mode 2=3,.....,Mode8=3 No outgoing access of lines

CONFIDENTIAL.
~8~
Ringing type of Trunk lines

There are different types of Ring type
Type= 0
Normal ringing: In this type of ringing, trunk lines are programmed in IRG group and
Extensions are assigned to IRG group. The extensions are programmed as members ring
simultaneously (32 extension) Refer program 22-04-01 and 22-05-01
Type=1
Voice response system: When trunk is programmed as VRS, system gives special dial tone and if
DSPDB card is installed gives welcome message and caller can dial extension number.
Type=2
DISA: When trunk is programmed as DISA, the caller will get prompt to dial password. After
dialing password caller can dial either dial extension number or can access system trunk to dial
outside number or can barge in to extension depending upon DISA class for that particular
password.
Type =3
Direct inward dialing: This type is used for PRI line in which exchange sends digits on DID line
which are transferred to required extension.
Type =4
Direct Inward line: In this type trunk line rings to DIL target extension (actual extension, pilot
number hunt group) then rings to DIL no answer destination i.e IRG group or DSPDB voicemail.
The DIL no answer will work only if DIL no answer recall time is set.
Refer to program 22-07-01, 22-08-01 and 22-01-04.
If DIL no answer recall time is not set, call will ring to DIL target extension only.

CONFIDENTIAL.
~9~
Normal or Simultaneous ringing

To define normal ringing or simultaneous ringing to extensions do the programming as
follows
Assign type of ringing as normal ringing use command 22-02-01 data 0 for all modes.
By default all lines are normal ringing i.e data 0 in all eight modes
For Incoming ring setup to extensions use command 22-05-01 and 22-04-01
Command 22-05-01 is used to assign IRG group to trunk lines in all 8 modes.
If line ringing is required to different extensions in Day & Night mode i.e mode 1 & 2
assign different IRG group
Example: system is having four lines
Trunk 1 ringing at Extn 200 in day mode & 207 in night mode
Trunk 2 ringing at Extn 205 in day & night mode
# 22-05-01
Trunk 1, Mode1=1, Mode2=2
# 22-04-01
IRG no-1, Memb1=200
IRG no-2, Memb1=207
IRG no-3, Memb1=205
IRG no-4, Memb1=202
For your requirement of landing analog trunk line on five different
extensions on priority order program use following commands
First form department group using commandsProg department name
16-01-01
Dept calling cycle
16-01-02 0 Priority 1- Circular
In priority type every time incoming ringing starts from first priority extension and in
circular type call rings to next extension
Hunting mode
16-01-04 0-Hunting stops at last extn
1=Hunting continues
Dept group no answer time 16-01-09 Timer for department hunting
Hunt type
16-01-10
1 - Hunting when busy
2 -Hunting when no answer
3 Hunting when busy or no answer
Dept pilot no
11-07-01
Assign pilot number to department group
Assign dept group to extn 16-02-01
You can assign extn by priority required but one extn can be in one group only
CONFIDENTIAL.
~ 10 ~
For landing analog line on pilot no of dept group use commands

Assign landing type of Analog trunk
22-02-01
type= 4
Landing type can be different for eight different modes.
Assign landing of DIL target in 22-07-01, DIL target can be extension number or
department group Pilot number
If you want to program ringing of trunk line to security after office hours, in program
22-02-01 program type=0 for mode2
In 22-05-01 assign IRG group to line and in 22-04-01 assign Extn( security extension )
to IRG group.
Example:
Incoming call on trunk 1 will ring to extension 200,201, 202,203 and again to 200
16-01-02=0
16-01-04=1
16-01-09=8 sec
16-01-10=3 No answer and busy
11-07-01, Grp 2, Pilot no=300
16-02-01, Extn 200=Grp 2, 201=Grp 2, 202=Grp 2, 203=Grp 2
22-02-01 Trunk 1, Mode1=4, Mode2=4,, Mode8=4
Example:
Incoming call will ring to extn 200 and then ring to extn 201,202& 203
simultaneously
16-01-02=0
16-01-04=1
16-01-09=8 sec
16-01-10=3 No answer and busy
22-07-01 Trunk 1, Mode1=200, Mode2=200,.., Mode8=200
22-08-01 Trunk 1, Mode1=2, Mode2=2,.......,Mode 8=2
22-04-01 IRG 2, Memb1=201, Memb2=202, Memb3=203

CONFIDENTIAL.
~ 11 ~
Class of service
To enable and disable features in class of service use the command 20-07 to 20-13
These are some features activation commands
Class Of Service
options
Manual nit. SW. - 1

Non hold Trfr. - 1
Break in 0 speech, 1 monitor
break in 0
Setting of signal/voice call - 0
Forced Trunk Disconnect - 1
Dial Block - 1
Trunk Port Disable 1
Automatic Override
If STD/ ISD barred calls should not
be transferred to the Oper.
20-07-01=1
20-11-07=1
20-13-10=0
20-13-15=0
20-09-05=0
20-07-11=1
20-08-08=1
20-07-12=1
20-13-06=1
20-13-20= 0
To change class of service of Extn command 20-06-01 is used

20-06-01, Extn No-Mode1=1, Mode2=1,, Mode8=1
User feature codes

By default 7 and 8 series numbers are used for system service code and on requirement they can
be change by using numbering commands 11-10 to 11-16
Example shows some feature codes changed
Service Code
Set
Item 9 Follow Me - 45 (846)

Item 13 Last Number Redial-42(816)
Item 14 Conference - 46 (826)
Item 16 Call Pick Up - 40 (867)
Item 23 Abb. Dial - 47 (813)
Item 28 Line group access 6 (804)
Item 34 Hook Flash(slt.) - 41 (806)
Item 85 Call Forward - 44 (848)
11-11-07 = 45
11-12-12 = 42
11-12-02 = 46
11-12-27 = 40
11-12-10 = 47
11-12-14 = 6
11-12-42 = 41
11-12-33 = 48
11-12-34 = 49
11-11-01 = 44

CONFIDENTIAL.
~ 12 ~
Abbreviated Dialing
Abbreviated Dialing gives an extension user quick access to frequently called
numbers. This saves time, for example, when calling a client with whom they deal
often. Instead of dialing a long telephone number, the extension user just dials the
Abbreviated Dialing code.
There are three types of Abbreviated Dialing: Common, Group and Personal. All coworkers can share the Common Abbreviated Dialing numbers. All co-workers in the
same Abbreviated Dialing Group can share the Group Abbreviated Dialing numbers.
Personal Abbreviated Dialing numbers are available only at a users own extension.
To set up Personal Abbreviated Dialing, refer to the One-Touch Calling feature.
The system has 2000 Abbreviated Dialing bins that you can allocate between
Common and Group Abbreviated Dialing.
Each Abbreviated Dialing bin can store a number up to 36 digits long.
When placing an Abbreviated Dialing call, the system normally routes the call
through Trunk Group Routing or ARS (whichever is enabled). Or, the user can preselect a specific trunk for the call. In addition, the system can optionally force
Common Abbreviated Dialing numbers to route over a specific Trunk Group. User
pre-selection always overrides the system routing.
To store an Abbreviated Dialing number (display phones only):
1. Press a SPK key.
2. Dial 853 (for common) or 854 (for group).
3. Dial common or group storage code (000 - 1999).
Initially, there are 900 Common Abbreviated Dialing codes. There are Group Abbreviated Dialing
codes only if you
define them in programming.
4. Dial telephone number you want to store (up to 36 digits).

Valid entries are 0-9, # and *. To enter a pause, press MIC. To store a Flash, press FLASH.
5. Press HOLD.
6. Enter the name associated with the Abbreviated Dialing number.
When entering the name in the procedures below, refer to this chart. Names can be up to 12 digits
long
7. Press HOLD.
8. Press SPK to hang up
To dial a Common Abbreviated Dialing number:
1. At system phone, press a SPK key.
OR
At single line set, lift handset.
2. Dial 813.
OR
Press DC key.
OR
Press Common Abbreviated Dialing key
To preselect, press a line key in step 1 (instead of CALL) before pressing the DC or
Abbreviated Dialing key)
3. Dial Common Abbreviated Dialing code.
The stored number dials out.
Unless you preselect, Trunk Group Routing selects the trunk for the call. The system may
optionally select a specific
CONFIDENTIAL.
~ 13 ~
Trunk Group for the call.

To program Common Abbreviated Dialing key use program 15-07 or use service code and
function code 27.
To dial a Group Abbreviated Dialing number:

1. At system phone, press a SPK key.
OR
At single line set, lift handset.

2. Dial 814.
OR
Press DC key.
OR
Press Group Abbreviated Dialing key

To pre-select, press a line key in step 1 (instead of CALL) before pressing the DC or Abbreviated
Dialing key)
3. Dial the Group Abbreviated Dialing code.
The stored number dials out.
Unless you pre-select, Trunk Group Routing selects the trunk for the call.
To program Group Abbreviated Dialing key use program 15-07 or use service code
and function code 28.
To check your stored Abbreviated Dialing numbers (display phone only):
1. Press CHECK.
2. For Common Abbreviated Dialing, press DC key.
Dial the Abbreviated Dialing Code (e.g., common code 001).
If the entire stored number is too long for your phones display, press * to see the rest of it.
OR
For Group Abbreviated Dialing, press the Group Abbreviated Dialing key.
OR
For Common Abbreviated Dialing key, press the Common Abbreviated Dialing key.
3. Press CLEAR.
To display additional numbers, repeat from step 1.

CONFIDENTIAL.
~ 14 ~
Barge in
Barge In permits an extension user to break into another extension users established call,
including Conference calls. This sets up a Conference-type conversation between the
intruding extension and the parties on the initial call. With Barge In, an extension user
can get a message through to a busy extension worker right away. There are two Barge In
modes: Monitor Mode (Silent Monitor) and Speech Mode. With Monitor Mode, the caller
Barging In can listen to another users conversation but cannot participate. With Speech
Mode, the caller Barging In can listen and join another users conversation
Commands for Barge in
20-13-10 Barge in mode (Monitor or Speech)

20-13-15 Activate Barge in
20-13-16 Barge protect activate/cancel
20-13-17 Barge in with and without tone
To Barge in press Spk-Dial required extension, if busy dial 810
The service code can be changed to single digit or two digit
Procedure for Barge in

To Barge In after calling a busy extension:
The call must be set up for about 10 seconds before you can Barge In.
Listen for busy/ring or busy tone.
1. Call busy extension.
2. Press Barge In key
Barge in key can be programmed using (PGM 15-07 or SC 851: 34).
Same procedure for KTS and SLT
To Barge in without first calling the busy extension:
1. Press a SPK key.
2. Dial 810.
OR
Press Barge In key
3. Dial busy extension.

CONFIDENTIAL.
~ 15 ~
Conference
Conference lets an extension user add additional inside and outside callers to their
conversation. With Conference, a user may set up a multiple-party telephone meeting
without leaving the office. The 308M provides 32 Conference circuits, to have any
number of internal or external parties conferenced up to 32. This means that one
extension can Conference up to 31 internal and/or external parties together (the
originator would be the 32nd party reaching the maximum of 32).
To establish a Conference:
From System Phone (KTS phone)

1. Establish Intercom or trunk call.
2. Press CONF or Conference key
3. Dial extension you want to add.
OR
Access outside call or press available trunk key and dial outside number
OR
press from Park key
4. When called party answers, press CONF or Conference key twice.
5. Repeat steps 2-4 to add more parties.
From Single Line telephone Set
1. Establish Intercom or trunk call.
2. Single Line Telephone
Hook flash and dial 826.
3. Dial extension you want to add.
OR
Access trunk call.
OR
Press from Park key
4. Single Line Telephone
Hook flash and repeat step 3 to add more parties.
OR
Hook flash twice to set up the Conference.
To exit a Conference without affecting the other parties:
System Phone
1. Hang up.
If you press Hold while on a call with two outside callers, the outside callers hear
Music on Hold.
Single Line Set
1. Hang up.
If you are not permitted to use Tandem Trunking, (unsupervised conference) outside
callers may hear Music on Hold
By default conference is enabled in all class of service to remove conference facility
use command 20-13-08=0 for particular class programmed to extn in 20-06-01

CONFIDENTIAL.
~ 16 ~
Call Forward
Call Forwarding permits an extension user to redirect their calls to another extension. Call
Forwarding ensures that the users calls are covered when they are away from their work area.
The types of Call Forwarding are:
Call Forwarding Immediate
Call Forwarding when Busy
Call Forwarding when Busy or Not Answered
Call Forwarding when Unanswered
Call Forwarding with Both Ringing
Procedure for call forward is same for KTS and single line instrument
Speaker-Call forward service code-Option code-Extension number-Speaker
Service code
Call forward immediate
-848
Call forward busy
-843
Call forward no answer
-845
Call forward busy and no answer -844
Call forward dual ring
-842
Option code
1=Set 0=Cancel
Call forward-select option

Service code-888
Call forward condition
0=cancel
2=Busy no answer
3=Follow me
4=Immediate
6=No answer
7=Dual ringing
Call forward type

2=Forward all calls
3=Forward outside calls only
4=Forward internal calls only
Procedure for call forward-select option

Speaker888call forward condition Extension nocall forward typeSpeaker
In KTS instrument key can programmed for call forward using command 15-07-01
Procedure using Key is Press Call forward key-Option code-Extension number
15-07-01: Programming Function Keys
20-06-01: Class of Service for Extensions
20-11-01: Class of service Call forwarding immediate
20-11-02: Class of Service Options - Call Forwarding (When Busy)
20-11-03: Class of Service Options - Call Forwarding (When Unanswered)
20-11-04: Class of Service Options - Call Forwarding (Both Ringing)
24-02-03: System Options for Transfer - Delayed Call Forwarding Time

CONFIDENTIAL.
~ 17 ~
External call forward

20-11-12=1
14-01-13=1
14-05-01
14-06-01
21-03-01
Enable external call forward in class of service of extension

Enable trunk to trunk transfer trunk wise
Assign trunk to trunk groups
Program trunk route that is to be used for external call forward
having different trunk groups in four priorities
Assign trunk route for external call forward for trunks in different
modes
Remote conference
In Topaz System remote conference feature can be used if system has
Autoattandant installed in the system (compulsory) The remote conference can
be established for four conference of eight participants or single conference of
thirty two. Every conference will have pilot number and password. When specific
number is dialed from outside and prompted to dial extension , caller should dial
pilot number of remote conference and password to enter into conference.
Programming required for Remote conference
11-19-01 program pilot number for four conference
20-34-01 program name for four conference
20-34-02 program password for conference
20-34-03 program maximum number of participants
20-34-04 Program maximum duration for conferences

CONFIDENTIAL.
~ 18 ~
Dial Block
The dial block is the system user feature which is used to lock or unlock outgoing
calls from extensions. There are three types of dial block
1. System based dial block
2. Extension based dial block
3. Supervisor dial block
First and second type of dial block is used by extension to block dialing and third
type used by supervisor or administrator
Normally for full system one toll restriction class is programmed which is
considered while using dial block. If different extensions require different classes
then extension based dial block is used. If both system and extension based dial
block classes are programmed then extension based dial block is considered.
Procedure for dial block and unlock
Spk-700-four digit Password-1 to lock
Spk-700-four digit Password-0 to unlock
In dial block pass word is not registered, every time after unlocking password is
new one while locking.
Procedure for supervisor based dial block
Spk-701-Supervisor Password-Extn no-1
To lock extension
Spk-701-Supervisor Password-Extn no-0
To unlock extension
20-08-08 Enable dial Dial block facility to respective class assigned in 20-06-01
21-09-01 Dial block class used for system based dial block
21-10-01 Dial block class used for Extension based dial block
21-09-02 Supervisor password
Class programmed in 21-05 and 21-06 is to be used as Dial block class for
system based or extension based dial block
90-19-01 To release dial block if extn is blocked and not getting blocked by
service code

CONFIDENTIAL.
~ 19 ~
Night Mode
Manual Day/night mode enable
12-01-01=1
Manual night mode enable for system
20-07-01=1
Enable manual night switching in class

programmed in 20-06-01 for required
extension so that extn can use manual night
mode enable or disable.
Default Day night switching code is 818, To
change from existing mode dial 818 +1=Day
mode & 818 +2=Night mode
Assign Key for day and night mode at
required KTS inst using Function code 09
and in Add data Day=1 & Night=2
15-07-01.
Automatic night mode enable or disable

Programming below shows automatic night mode with office time 09:30 to 18:00 on
Monday to Friday and Saturday & Sunday off.
12-01-02=1.
Automatic night mode enable/ disable
12-02-01.
Prepare time pattern

Night mode service group number 1,
Time pattern no 1,
Time no 01 Start time 0000- End time 0930,
mode 2
mode 1
mode 2
Default time pattern 02 is having full day
night mode
Assign time pattern to days of the week 01
to 07, Sunday to Saturday
Monday to Friday time pattern=01, Saturday
& Sunday =02
Which is programmed in 12-02-01.
Assign time pattern to holidays of year
12-03-01.
12-04-01.
Key Programming for KTS instrument

The program 15-07-01 is used to program functions in programmable KEYS i.e 22 keys
in key telephone and 24 keys in DLS inst.
To program use 15-07-01, enter extn no in which keys are to be programmed then press
key no, function code + add data
Example: Suppose we want to program trunk line key for CO7 on key 4, CO8 on key 5 ,
, DSS key on key 10 for extn 201, DSS key on key 11 for extn 202
First clear keys from 4 to 11
15-07-01, Extn 200, Key 4= 00, Extn 200, Key 5= 00,.,Key12=00
Then program keys
15-07-01, Extn 200, Key 4= *01+ add 7, Extn 200, Key 5= *01+add 8,
Key 10= 01+ add 201, Extn 200, Key 11=01+add 202
CONFIDENTIAL.
~ 20 ~
Automatic Route selection (ARS)

Automatic route selection (ARS) provides call routing based on the number dialed by the user.
When ARS is activated, system routes outgoing calls via trunk groups for codes programmed. If
number dialed is not matching with ARS tables either number gets dialed through trunk route
programmed in 21-02-01 or get error tone depending upon setting in 26-01-03
There are two types of ARS service Basic and Advanced
In Basic ARS there is only one option for trunk group for every ARS table. In basic ARS 200
tables can be programmed
In Advance ARS, table programmed get mapped to F route table and every F route table have
option of four trunk groups with priorities
Programming for Basic ARS

This programming used when there is only one trunk group is to be assigned for dialing digits
required
26-01-01=1
To activate ARS service
26-01-03=0
Default 0=Route to trunk group 1=Error tone sent to caller
When number dialed is not matching with tables programmed for ARS then this option
determines if system should route call to trunk group or play error tone
26-02-01=Dial analysis table (200 tables) max 16 digits
-02=1
-03= Trunk group (Assigned in 14-05-01)
Program all lines to different groups in 14-05-01
Trunk group routing to be assigned in 14-06-01. In this program 25 trunk rotes can be
programmed in four different priorities.
Assign Trunk routes programmed in 14-06-01 to extension in 21-02-01 for eight different modes.
The trunk route assigned is used to decide priority of lines in normal outgoing or in case of ARS
when number is matching with ARS tables
ARS with several number of TRUNK GROUPS

14-05-01 Assign Trunk lines to trunk groups
14-06-01 Trunk group routing to be assigned
21-02-01 Trunk routes to be assigned to extension in for eight different modes
26-01-01=1 To activate ARS service
26-01-03=0 Assign the type of call handling in case of non registered numbers 0=Route to Trunk
grp in 21-02 or 1=play warning tone to dialer
26-02- 01=Dialed digits (Max 200 Tables)
-02=2
F-Route access
-03=F-Route table no (1 to 500)

CONFIDENTIAL.
~ 21 ~
44-05-01=F-Route table (Max 500 Tables)

-02=Trunk group in 4 priorities
Create F-Route with up to 4 setting order 1-4
Example:
The system is having MTNL lines on 1, 2, 3 Tata lines on 4, 5 and Airtel PRI line on 7 to 36. Out
off three lines line 1 is only incoming line
STD no should get dialed through Airtel PRI, MTNL local no through line 2 & 3 and Tata numbers
through line 4&5
Required Programming:
Assign trunk lines in to different groups of lines
14-05-01, Trunk 1=Grp1, Trunk2&3=Grp2, Trunk 4&5=Grp3,
Trunk 7 to 36=Grp4
14-06-01, Trunk route1, Order1, Data 4
21-02-01, Assign trunk route to extns if required by default all extns are having route 1
26-01-01=1
26-01-03=0
Table 1, 26-02-01, Dialed no=0
Table 1, 26-02-02, Service type=2
Table 1, 26-02-03, F route table no=1
F-route no1, 44-05-01,
F-route no2, 44-05-01,
F-route no3, 44-05-01,
F-route no4, 44-05-01,
F-route no5, 44-05-01,
Priority 1=4,
Priority 1=2,
Priority 1=4,
Priority 1=3,
Priority 1=3,
Priority2=2
Priority2=4
Priority2=2
Priority2=4
Priority2=4
Now we have programmed system for dialed numbers 0, 2, 4, 6, 92, except this dialed numbers
other numbers will get dialed through Airtel PRI i.e Trunk Grp 4 which is programmed in 21-02-01
(Route 1)
For dialed numbers which are programmed in ARS if all lines in first priority group are busy will
get dialed through priority 2, priority 3, and priority 4

CONFIDENTIAL.
~ 22 ~
Account Code
Optional Account Codes
Optional Account Codes allow a user to enter an Account Code while placing a trunk call or
anytime while on a call. This type of Account Code is optional; the system does not require
the user to enter it.
Forced Account Codes

Forced Account Codes require an extension user to enter an Account Code every time they
place a trunk call. If the user doesnt enter the code, the system prevents the call. As with
Optional Account Codes, the extension user can elect to enter an Account Code for an
incoming call. However, the system does not require it. Forced Account Codes does not
block emergency assistance calls. Once set up in system programming, you can enable
Forced Account Codes on a trunk-by-trunk basis. In addition, Forced Account Codes can
apply to all outside calls or just long distance calls
Verified Account Codes

With Verified Account Codes, the system compares the Account Code the user dials to a
list of up to 1000 pre-programmed codes. If the Account Code is in the list, the call goes
through. If the code dialed is not in the list, the system prevents the call. Verified Account
Codes can be from 3-16 digits long using the characters 0-9 and #. During programming,
you can use wild cards to streamline entering codes into system memory. For example,
the entry 123W lets users dial Verified Account Codes from 1230 through 1239
To enter an Account Code any time while on a trunk call (optional

account code)
1. Dial *
2. Dial your Account Code (1-16 digits, using 0-9 and #). Or press Account code key
3. Dial *.
To enter an Account Code before dialing the outside number: (Force

account code
1. Access trunk for outside call.
2. Dial *
3. Dial your Account Code (1-16 digits, using 0-9 and #) or Account code key
4. Dial *
5. Dial the number you want to call.
Programming for Account code

35-05-01
35-05-02
35-05-04
35-06-01
Account code type 0=Disable, 1=Optional A/c code, 2=A/C code

required but not verified, 3=A/C code required and verified
0=A/C code required for all calls 1=A/C code required for toll calls
0=A/C code displayed 1=A/C code hidden (on instrument display will
show **** )
2000 A/c codes can be programmed (3 to 16 digits long)

CONFIDENTIAL.
~ 23 ~
Programming for PRI line

Note: for PRI default settings are required except if CRC is to be changed, do
10-03-03 0=CRC off, 1=CRC on
22-02-01: - Enable DID facility on Trunks for all Modes 1 8, Data=3
22-09-01: Number of digits to be received on trunk group, Data 1 to 8
To program MSN number use command 22-11-01 and 22-11-02
22-11-01: - Enter the Received digits.
22-11-02:- Target extension number (Extn number, Dept group pilot number)
22-11-03:- Enter the DDI name to identify the DDI. This DDI name will be displayed on
KTS instrument if call is transferred after no answer or picked up by call pickup code
22-11-04: Assign Transfer Mode: - 0 = No Trfr, 1 = Busy, 2 = No Answer, 3 = No
Answer / Busy.
22-11-05 Assign the First Transfer destination in case No Answer/ Busy
22-11-06 Assign the 2nd Transfer destination incase No Answer/ Busy.
1 25 = IRG, 101 = CF-B1 Voicemail, 102 = Analog VM, 201 232 Extension Group,
400 = VRS, 401 = DISA, 501-548=VRS message, 1000 1999 (Abbreviated Number
000 to 999)
20-09-01: - Enable/ Disable the extensions ability to receive a second Call. Default =
Disable.
22-09-02: - Assign the condition when a vacant number ( number which is not
programmed in 22-11-01) is received Transfer/ Disconnect. If
22-10-01 DID translation table setup (Default 200 numbers in 10 translation tables)
22-12-01 Assign the Third Step DID Transfer. This transfer is for full conversion area.
If 1st and 2nd transfer destination is programmed in 22-11-05 and 22-11-06 then priority
of transfer is in this sequence 22-11-05
22-11-06
22-12-01
22-13-01 Assign conversion table used for trunk group for different modes (Default
conversion table 1 for all trunk groups for all modes)
Timers for PRI:
22-01-06: - Define DDI no answer time
22-01-07: - Define IRG no answer time for 1st, 2nd and 3rd transfer destination
22-01-09: - Define Trunk to Trunk No Answer timer.
13-05-01 - Assign Trunk Group for Abbreviated Dialing.
Call Waiting: In case Auto Transfer is not enabled by CM 22-11-04, Call waiting may
be enabled by CM 22-11-07 (default disabled)
22-11-08: Define the number of DDI calls waiting (default = 0 , no limit)
Caller ID sending trunk wise or Extension wise
21-12-01 Enter caller ID for each PRI channel ( Pilot No)
21-13-01 Enter caller ID for each Extension (full eight digit number)
If both caller ID are programmed then caller ID programmed in 21-13-01 is
considered
CONFIDENTIAL.
~ 24 ~
PIN connections in PRI card.

1, 2 = Receive
4, 5 = Transmit
Example: IN 616 system PRI line is installed in 5th slot
Three digit MSN numbers 600 to 650 and extension no 200 to 215
If PRI pilot no 600 suppose to ring to operator i.e 200
10-03-03, Slot 5, 11 or 17 (First, Second or third cabinet) NO CRC=0 & CRC on=1
22-02-01, Trunk 7 to 36, for all mode data=3 DID type
22-09-01=3 or 4, Three or four digit MSN no
Maximum eight digit MSN number
22-11-01, Receive Digit, Table 1=600, Table 2=601, Table 3=602, Table 4=603
22-11-02, Target,
Table 1= Clear, Table 2=201, Table 3=202, Table 4=203
If PRI pilot number suppose to ring to operator i.e 200 then in 22-11-02 , Table1=Blank
i.e no data and enable automatic override option in class of service which is given to extn
200 in 20-06-01 so that pilot no will not get engage tone if operator is busy
using command 20-13-06=1
22-09-02=1 Assign the condition when a vacant number ( number which is not
programmed in 22-11-01 or 11-02-01 ) is received Transfer/ Disconnect.
Vacant number operation 0=Disconnect, 1=Transfer
22-11-04=3 for Table1, transfer operation mode 0=No transfer, 1=Busy, 2=No Answer,
3= Busy or No answer
22-11-05=IRG no 2 First transfer destination
22-04-01, IRG 2, Memb1=200
By default IRG group 1 is programmed to ring on extn 200 i.e on first port
If PRI MSN number required to ring on hunt group then form hunt group using
command 16-01 and 16-02 and program pilot number to hunt group in 11-07-01
And assign ringing of MSN no in 22-11-02 on pilot no.
Normally on PRI line ring back tone is like engage tone to change ring tone use
following command
Programming for changing Ring back tone
80-01-01
Service Tone 14 (Ring Back Tone)
Repeat count =0,
Unit1, Basic Tone=10, Duration=4, Gain=32

CONFIDENTIAL.
~ 25 ~
BRI line
BRI card can be used to connect BRI lines or can be used to connect BRI extensions i.e ISDN
terminals or Video conference unit. There are two types of BRI cards 2BRIU-S1 and 4BRIU-S1
( two or four port)
BRIU SW setting
SW- 100,200400.
SW 102, 202...402.
CN 102, 202402
ON = PP, P- MP (terminal 8), S bus

T = T point, S = S Point
ON = Power Feeding on , OFF = Power feeding off
10-03-01 ISDN line mode

0=No setting, 1=T-Point, 2=S-Point (ISDN BRI extensions)
10-03-02 Logical port numbers
This commands shows port number i.e trunk start no or port number S bus extensions
Procedure for connecting Video Conference Unit to

BRI extension from 4BRIU-S1
To connect Video conference unit system should have following minimum components
1. First cabinet with OPBOX
2. PRI card and PRI line
3. Second cabinet with OPBOX
4. 4BRIU-S1 card (BRI card)
First cabinet should have OPBOX connected with PRI card installed and configured for PRI line.
Second cabinet should have OPBOX connected. First make switch setting on 4BRIU-S1 card for
S-point connections i.e SW100,200,300 and 400 should be in ON condition and SW102,202,302
nd
and 402 on S side. Now install BRI card in 2 OPBOX (Any card in TOPAZ cannot be installed
when system is on)
After installing card the 4 outputs will be configured as BRI trunks as default, configure BRI output
to BRI extension using command 10-03-01 as S point for all four BRI outputs.
Then assign extension numbers to eight BRI extensions using command 11-02-01. Assign dialing
to all eight extensions using command 15-06-01. Program caller ID to be sent in program
21-13-01 and incoming ring of MSN numbers using 22-11-01 and 22-11-02

CONFIDENTIAL.
~ 26 ~
Voice Response system

The recording procedure for messages for VRS.
To Record / Replay / Erase VRS messages
1.
2.
3.
4.
Lift handset or Press SPK

Dial service code (716)
Dial 7 to record , 5 to Replay and 3 to Erase
Dial VRS message number (01 to 48)
Programming required for Basic setup of VRS for Analog trunk

1. 22-02-01=1 Assign for required line as VRS DATA =1
2. 25-02-01=1 Assign the talkie as VRS with VRS message number (01-48)
Programming for incorrect dialing and no dialing
1. 25-03-01=0
Disconnect when caller dial wrong extension number or wrong

Code
2. 25-03-01= 1to25 Transfer to IRG group (for eight modes)
3. 25-03-01=101
Transfer to Voicemail (If CF-B1 is installed)
4. 25-05-01
Define error message to be played during wrong number dial
(01-48)
Programming for in case of No Answer and busy
1. 25-04-01=0
2. 25-04-01= 1 to 25
3. 25-04-01=101
Disconnect when dialed extension is busy or no answer

Transfer to IRG group
Transfer to Voicemail (If CF-B1 is installed)
For command 25-03-01 and 25-04-01 data is to be set for eight modes
Voicemail
To use the voicemail DSPDB-B1 & CF-B1 card to be installed in 924-M KSU.
If CF-B1 card is installed total 300 mailboxes can be programmed, total recording time is
10 hours, 48 messages can be recorded that can be used for welcome messages and
multilevel voice response can be programmed. The recording time for each message is
120 seconds. The 200 personal messages of 120 sec duration can be recorded.
The service code for accessing voicemail is 884.
To access voicemail dial service code 884
Dial mailbox no and #
Dial mailbox password and #
Then voicemail will prompt to dial service code

CONFIDENTIAL.
~ 27 ~
Service codes for using different services are as follows

Service function
Play message
Service
code
1#
Erase all Msgs
7#
Broadcast Msg to a multiple

address group
2#
Answering Msg No-1

Play
Record
Erase
31#
32#
37#
Answering Msg No-2

Play
Record
Erase
35#
33#
38#
Answering Msg No-3

Play
Record
Erase
36#
34#
39#
Msg notification
61#
Set automated Attendant

Play Msg '1st in 1st out'
Play Msg' last in first out'
Password setting
Msg Restriction control
setting
Exit
62#
63#
64#
65#
66#
Optional function within a service

Play message
Pause/ Start the playback
Erase Msg and play next msg
Save Msg and Play next msg
Copy the Msg
Skip playback forward 8 sec
Skip playback backword 8 sec
Broadcast the Msg
Exit from service
Option
code
1#
4#
7#
9#
2#
3#
6#
28#
*#
Notify to an extension
Notify to an external no
Cancel notification
Exit
1#
2#
0#
*#
*#

CONFIDENTIAL.
~ 28 ~
These service codes for Voicemail can be programmed as single digit codes as
follows
To enable one digit service code use command 40-01-09=1
In 40-12-01 enter the 1 digit code for service code & option code
For example:
Digit 1=Play Msg
Digit 5=Password setting
Digit 6=Msg Notification
Digit 8=Play Answering MSG 1
Digit 9=Record Answering MSG 1
Digit 0=Erase all Messages
The single digit service code can be either service code or option code
1 Digit
Code
1
2
3
4
5
6
8
9
0
*
Service Code
Option Code
1(play MSG)
1(Replay MSG)
7(Erase and play Next MSG)
9(Save and play Next MSG)
* (Exit to main menu)
65(Password Setting)
61(MSG Notification)
31(Play Answering MSG 1)
32(Recording Answering MSG 1)
7(Erase all MSG)
Example: If extensions are 200,201,202 and mailbox numbers are 200,201,202

And passwords are 0200, 0201, 0202. Respectively
To program mailbox and password use command
40-02-01,
Message box no 001, Mailbox no 200, Mailbox password 0200
To access mailbox from extension
Dial 884 200# 0200# service code Option code
To listen to voice messages in mailbox use following procedure
Dial 884 200# 0200# 1# (Play MSG) 7# (Erase and play next MSG)
*# (Exit)
To set automated attendant
Dial 884 200# 0200# 62# *#

CONFIDENTIAL.
~ 29 ~
Example for multilevel auto attendant

There are three analog lines in the system caller should get announcement welcome
to syntel pls dial 1-
Bizfone
2 Epabx 1 Sales
Sales Department ( Grp 2)
2 Service support ( Department Grp 3)
3 Accounts
0 operator assistance
4 Leave msg to voicemail
Programming required:
22-02-01, Trunk 1, Data1 (VRS)
25-02-01, Trunk 1, Mode1=Data1+add Msg no 1
Mode2=Data1+add Msg no 1
Mode3=Data1+add Msg no 1
23-03-01=1 for all three trunks
25-04-01=1 for all three trunks
Record first msg saying welcome to syntel pls dial 1 for Bizfone and 2 for Epabx
Record second msg saying for sales dial 1, for service support dial 2, for accounts dial 3,
and for operator assistance dial 0
25-06-02, Msg 1, Dial 1, Sales Dept pilot no,
25-06-01, Msg 1, Dial 2, Data=2
25-06-02, Msg 2, Dial 1, Sales Dept Pilot No
25-06-02, Msg 2, Dial 2, Service Dept Grp Pilot no
25-06-02, Msg 2, Dial 3, Accounts Extn No
25-06-02, Msg 2, Dial 0, Extn 200
25-06-02, Msg 2, Dial 4, Data 101 (DSPDB voicemail)
Call forwarding to voicemail can be activated by programming key on KTS instrument
15-07-01, Extn 200, Key no, function code 70+ add data mail box no
After pressing KEY= once forwarding to voicemail immediate
Twice no answer
Thrice When busy
Fourth time no answer or busy

CONFIDENTIAL.
~ 30 ~
SMDR Programming
10-21-02 = Com Speed, 0 = 4800, 1 =9600, 2 =19200, 3=38400 (Default=2)
14-01-06 = 1 Trunk wise Print out of SMDR records
15-01-03 = 1 Extension-wise Print Out Default-Enabled
35-01-01 =1 0=No setting, 1=COM port Of EXIFU, 3= LAN PORT of EXIFU
35-01-04 =0 No Masking of Digits (Default =1)
35-01-05 = Minimum number of SMDR digits Default=0
35-01-06 = Minimum Call Duration in sec
35-01-07 = Minimum Ringing Time in sec
35-02-03 = 1 Display Trunk Number
35-02-08=1 SMDR output for incoming calls (Default=0)
35-02-09 = 1Extension Name or Number printout.
35-02-14 = 1 Date Printout with every Record
80-05-01 = 2 SMDR date format European
For SMDR output from serial port and Ethernet port of EXIFU, serial cross cable or
Ethernet cross cable is required
Following is the pin configuration for serial cable between 9 pin to 9 pin or 9 pin to 25
pin connection.
9 Pin
(system)
2
3
4
5
6
7
8
9 Pin
(PC)
3
2
6
5
4
8
7
25 pin
(PC)
2
3
6
7
20
5
4

CONFIDENTIAL.
~ 31 ~
Conversation Recording
Conversation recording allows extension user to record the conversation with outside
party and saves as mail box as message. The recording can be done either by pressing
programmed KEY on KTS instrument or by automatic way. The manual recording is
possible in only KTS instrument with conversation recording key.
Commands required for conversation recording
10-07-01=1 Assign minimum one conversation recording circuit
15-07-01 Assign conversation recording KEY using function code 69 add data=0
Manual conversation recording
You can set conversation recording for trunk base or extension base but system gives
priority to extension base setup.
Trunk base recording
14-09-01=884(access code for voice service centre) for each trunk
14-09-03=1 Saves recording to own mailbox for each trunk
Extension base recording
15-12-01=884(access code for voice service centre) for each extension
15-12-03=1 Saves recording to own mailbox for each extension
Automatic conversation recording
Trunk base recording
14-09-02=1 To Enable automatic recording (incoming) for each trunk
14-09-04=1 To Enable automatic recording (outgoing) for each trunk
Extension base recording
15-12-02=1 To Enable automatic recording (incoming) for each extension
15-12-04=1 To Enable automatic recording (outgoing) for each extension
Parallel Ringing
For parallel ringing system function call forwarding with dual ringing can be used either
it can be done on two existing extensions or mobile extensions
Commands for mobile extension
11-02-01 For port number 73 assign mobile extension number example 600
15-22-01 Assign abbreviated number as target for mobile extension in which mobile
number is saved Example 9320301133
15-22-02=2 connect confirmation by DTMF
15-22-03=0 Assign trunk access code (0 or 9)
To activate parallel ringing on mobile
Speaker 842 1 Mobile extension number Speaker
Cancel parallel ringing
Speaker 842 0

CONFIDENTIAL.
~ 32 ~
Hotel Motel features

The system supports hotel motel features but licence is required initially there is trial
licence for 30 days and get activated when hotel features are programmed
20-32-01 To input licence activation code
20-33-01 This command is used to confirm that hotel features are activated
Assign extensions as normal and guest extensions
42-02-01= 0 Normal extensions
=1 Guest
42-02-12=Toll extensions restriction class for check in (01 to 15)
Checkout class will be class programmed in 21-04-01
20-06-01 Assign class of service for normal and guest room extensions
Check in and check out

42-03-01=1 Enable check in operation for front desk extension class of service
42-03-02=2 Enable check out operation for front desk extension class of service
11-14-12=738 service code for check in
11-14-13=739 service code for check out
Procedure for check in from front desk extension
Speaker 738 Guest extn no Speaker
Procedure for check out from front desk extension
Speaker 739 Guest extn no Speaker
Wake up call
11-14-05=731 Set wake up call for own extension
11-14-06=732 Cancel wake up call for own extension
11-14-07=733 Set wake up call for other extension
11-14-08=734 Cancel wake up call for other extension
20-07-01=30 Alarm duration
Answer mode for Wake up call.
42-01-01=0 MOH
=1 VRS message used for wake up call answer
( if DSPDB and CF card is installed)
=2 VRS essage with time stamp
42-01-02=VRS Message number
42-01-03=1 Wake up call no answer transferred to operator
42-01-04= 0=confirmation tone, 1=VRS MSG , 2=VRS MEG with time stamp
42-01-05= VRS MSG number for wake up call assignment confirmation
20-17-01=Operator extension number
To set wake up call from front desk extension
Speaker 733 Guest extension number Dial time in 24 hour format Speaker
To cancel wake up call from front desk extension
Speaker 734 Guest extension number Speaker
To set wake up call from Guest extension
Lift handset 731 Dial time Hang up
Cancel wake up call from Guest extension
Lift handset 732 Hang up

CONFIDENTIAL.
~ 33 ~
Do Not Disturb
11-14-01=727 DND for own extension
11-14-02=728 DND cancel for own extension
11-14-03=729 Set DND for other extension
11-14-04=730 Cancel DND for other extension
42-03-04=1
DND setting enable for other extension
42-03-09=1
DND setting enable for other extension
20-13-04=1
Enable DND and call forward override in class of service
of front desk extension
Single Digit Access

You can set one digit access for guest room extensions such as
1=Reception
2=Room service
3=Laundry
Etc
First program Guest room extensions to one department group in command 16-02
Then in command 42-04-01 for that particular department group assign destination
number to single digit dialing
Toll Restriction class change from front desk extension
11-14-11=737 Service code for changing toll restriction class for other extension
42-03-07 Enable toll restriction class change for other extension for front desk
extension class of service
To change toll restriction class from front desk extension
Speaker 737 Guest room extension Class number
Speaker
Room to Room restriction

The system allows front desk extension to set or cancel room to room call restriction.
During this function is on guest room extension user can not dial room to room call.
11-14-09=735 set room to room call restriction
11-14-10=736 cancel room to room call restriction
42-03-08=1
enable room to room call restriction enable in class of service for front
desk extension
To set the room to room call restriction from front desk extension
Speaker 735 Guest Extension Speaker
To cancel room to room call restriction from front desk extension
Speaker 736Guest Extension Speaker

CONFIDENTIAL.
~ 34 ~
Room status report

The system allows to output the Room status information to the COM port at EXIFU
1) Check out information
2) Wake up call information
3) Room status information
10-21-02=2 Baud rate=19200
42-05-01=2 COM port
42-05-03=1 Wake up call no answer data
42-05-04=1 Check out sheet
11-14-16=742 service code for Room status output
Speaker 742 Dial output option Speaker
0=All the infortion
1=Room status
2=Call restriction for Room to Room
3=DND
4=Message waiting
5=Wake up call
DSS console operation mode setup
30-01-01=1 0=Business mode
30-02-01=Extension number assigned to work with DSS console

CONFIDENTIAL.
~ 35 ~

NEC Topaz Programming Quick

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INDEX

Extension, DSS console, Slt flash timing

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These programs are necessary for installing NEC Topaz.

System Time &

Basic Port Set

THIS DOCUMENT IS PROPERTY OF ARVIND LIMITED (TELECOM DIVISION) AND STRICTLY

To assign virtual extension number

The DSS console can be connected to

Assign Extension connected to DSS

10-03-01=10 for port

Assign keys on DSS console for

THIS DOCUMENT IS PROPERTY OF ARVIND LIMITED (TELECOM DIVISION) AND STRICTLY

To adjust flash timing to 300 ms

To solve ghost ring problem

In some places KTS instruments gives

External MOH for PRI line (MSN NO)

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THIS DOCUMENT IS PROPERTY OF ARVIND LIMITED (TELECOM DIVISION) AND STRICTLY

Department Group (Hunt Groups)

THIS DOCUMENT IS PROPERTY OF ARVIND LIMITED (TELECOM DIVISION) AND STRICTLY

Toll restriction class

ISD / STD / LOCAL

Class 6, Only Abbreviated

To assign toll restriction class to extension use command 21-04-01

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To form line Group for Outgoing dialing

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Ringing type of Trunk lines

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Normal or Simultaneous ringing

For landing analog line on pilot no of dept group use commands

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Manual nit. SW. - 1

To change class of service of Extn command 20-06-01 is used

User feature codes

Item 9 Follow Me - 45 (846)

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4. Dial telephone number you want to store (up to 36 digits).

Trunk Group for the call.

To dial a Group Abbreviated Dialing number:

At single line set, lift handset.

Press Group Abbreviated Dialing key

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20-13-10 Barge in mode (Monitor or Speech)

Procedure for Barge in

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From System Phone (KTS phone)

THIS DOCUMENT IS PROPERTY OF ARVIND LIMITED (TELECOM DIVISION) AND STRICTLY

Call forward-select option

Call forward type

Procedure for call forward-select option

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External call forward

Enable external call forward in class of service of extension

THIS DOCUMENT IS PROPERTY OF ARVIND LIMITED (TELECOM DIVISION) AND STRICTLY

THIS DOCUMENT IS PROPERTY OF ARVIND LIMITED (TELECOM DIVISION) AND STRICTLY

Manual night mode enable for system

Enable manual night switching in class