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    Questionnaire: 1) Name: - 2) Age

    Uploaded by

    sheema
    This document is a questionnaire for a study comparing public sector bank SBI and private sector bank ICICI. It contains 20 questions regarding the respondent's demographics, banking preferences, awareness of public and private sector banks, factors for choosing a bank, satisfaction levels and services availed. The respondent is assured the information provided will remain confidential and is requested to fill out the questionnaire to help with the student's M.Com project.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd

    Questionnaire: 1) Name: - 2) Age

    Uploaded by

    sheema
    40 views4 pages
    This document is a questionnaire for a study comparing public sector bank SBI and private sector bank ICICI. It contains 20 questions regarding the respondent's demographics, banking preferences, awareness of public and private sector banks, factors for choosing a bank, satisfaction levels and services availed. The respondent is assured the information provided will remain confidential and is requested to fill out the questionnaire to help with the student's M.Com project.

    Original Description:

    Questionnaire on public and private banks comparison

    Original Title

    Quess Tion Are

    Copyright

    © © All Rights Reserved

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    This document is a questionnaire for a study comparing public sector bank SBI and private sector bank ICICI. It contains 20 questions regarding the respondent's demographics, banking preferences, awareness of public and private sector banks, factors for choosing a bank, satisfaction levels and services availed. The respondent is assured the information provided will remain confidential and is requested to fill out the questionnaire to help with the student's M.Com project.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    40 views4 pages

    Questionnaire: 1) Name: - 2) Age

    Uploaded by

    sheema
    This document is a questionnaire for a study comparing public sector bank SBI and private sector bank ICICI. It contains 20 questions regarding the respondent's demographics, banking preferences, awareness of public and private sector banks, factors for choosing a bank, satisfaction levels and services availed. The respondent is assured the information provided will remain confidential and is requested to fill out the questionnaire to help with the student's M.Com project.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 4

    QUESTIONNAIRE

    Dear Respondent,
    I, Sheema Fatima of Sujatha P.G College as part of my
    M.com course doing the project on topic A comparative study between
    Public Sector Bank (SBI) and Private Sector Bank (ICICI).
    The questionnaire is a tool for collection of data
    regarding the project. We would appreciate you taking five minutes to
    give us your honest response. This information provided by you will not
    be used anywhere else and will remain confidential. You are kindly
    requested to fill up the Questionnaire.
    1) Name: _________________________________
    2) Age:
    Below 20 years
    20-30years
    31-44years
    45years and above
    3) Gender:
    Male
    Female
    4) What is your Place of Domicile?
    Urban
    Rural
    5) What is your Qualification?
    Up to Matric
    Graduate and professional
    Post graduate
    Illiterate

    6) What is your Occupation?


    Student
    Government Employee
    Businessman
    Others
    7) What is your level of Annual Income?
    Below 1lakh
    2 lakhs 5lakhs
    Above 5lakhs
    8) Are you aware of the difference between Public sector banks
    and Private sector banks?
    Yes
    No
    Partially
    9) Which banking sector reaches your satisfaction level?
    Private
    Public
    Both
    10) Which Bank you prefer the most?
    ICICI
    SBI
    Others
    11) Which type of account do you prefer?
    Saving Account
    Current Account
    Fixed Deposit
    Salary
    12) Facilities availed by you at your bank?

    ATM/Debit card
    Credit card
    Insurance
    Mobile Banking
    13) According to you which sector banks have better ATM
    Coverage?
    Private sector banks
    Public sector banks
    14) According to you which sector banks give quick response
    to your queries and complaints?
    Private sector banks
    Public sector banks
    15) According to you which sector banks have better crisis
    handling system?
    Private sector banks
    Public sector banks
    16) What do you feel about overall service quality of your
    bank?
    Excellent
    Very good
    Good
    Average
    Poor
    17) Factor/Reason for choosing the Public Sector Bank?
    Friendly behavior by staf
    Trust/Reliability
    Quick and Fast services
    Location

    18) Factor/Reason for choosing the Private Sector Bank?


    Friendly behavior by staf
    Trust/Reliability
    Quick and Fast services
    Location
    19) Will you think of changing your Bank if better services are
    provided?
    Yes
    No
    Not sure
    20) Any specific service that you want from your Bank?

    I really appreciate your time and efort for filling up this form.
    Thank you

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