Location via proxy:   [ UP ]  
[Report a bug]   [Manage cookies]                
Scribd Logo
Upload

Welcome to Scribd!

  • 270 views

    SSWWWW

    Uploaded by

    Yu Jun Tan
    The customer was experiencing an inability to make or receive calls using their Samsung Note 2 from 07/04/2016 to 08/04/2016 at 57 COMMONWEALTH DRIVE #01-211 SINGAPORE 140057. Testing determined the issue was not with the device or SIM card. The problem was identified as a coverage issue at LAC: 506, Cell: 13398. The case was escalated internally for further investigation.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd

    SSWWWW

    Uploaded by

    Yu Jun Tan
    270 views2 pages
    The customer was experiencing an inability to make or receive calls using their Samsung Note 2 from 07/04/2016 to 08/04/2016 at 57 COMMONWEALTH DRIVE #01-211 SINGAPORE 140057. Testing determined the issue was not with the device or SIM card. The problem was identified as a coverage issue at LAC: 506, Cell: 13398. The case was escalated internally for further investigation.

    Original Description:

    dsd

    Original Title

    sswwww

    Copyright

    © © All Rights Reserved

    Available Formats

    TXT, PDF, TXT or read online from Scribd

    Did you find this document useful?

    Is this content inappropriate?

    The customer was experiencing an inability to make or receive calls using their Samsung Note 2 from 07/04/2016 to 08/04/2016 at 57 COMMONWEALTH DRIVE #01-211 SINGAPORE 140057. Testing determined the issue was not with the device or SIM card. The problem was identified as a coverage issue at LAC: 506, Cell: 13398. The case was escalated internally for further investigation.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    270 views2 pages

    SSWWWW

    Uploaded by

    Yu Jun Tan
    The customer was experiencing an inability to make or receive calls using their Samsung Note 2 from 07/04/2016 to 08/04/2016 at 57 COMMONWEALTH DRIVE #01-211 SINGAPORE 140057. Testing determined the issue was not with the device or SIM card. The problem was identified as a coverage issue at LAC: 506, Cell: 13398. The case was escalated internally for further investigation.

    Copyright:

    © All Rights Reserved
    Download as TXT, PDF, TXT or read online from Scribd
    Download as txt, pdf, or txt
    You are on page 1of 2

    NOC: Mobile - Coverage <Unable make/ receive call for sv id: 91884322

    -Affected Service ID: 91884322


    -Handset model: Samsung Note 2
    -Affected period: 07/04/2016 till 08/04/2016
    -Affected location: 57 COMMONWEALTH DRIVE #01-211 SINGAPORE 140057
    -Frequency of issue: Continuosly
    -Issue description:
    1. Identify Mobile Issue : Dropped Call
    2. Check Arantech : Done
    3. Share Findings from Arantech : Done
    4. Cust accept findings? : No
    5. Tried SIM card on other handset? : Yes
    6. Experience same issue on other handset? : No
    7. Experience same issue on other handset? : Yes
    8. Ask customer if issue occur in same or different location : Yes
    9. Check Arantech and Escalate to GE Internal : Done
    Problem - Lac: 506, Cell: 13398
    Adv cust will arrange a callback within 48 hrs

    SR Type: Billing Queries


    SR Sub Type 1: Premium Charges
    SR Sub Type 2: PLCP
    NOC: Dispute: Premium Messages - 91884322
    Ester/Mobge05/9:24 AM 8/4/2016
    Name: Poh Si Lin Emili
    NRIC: T7362960D
    Contact Number: 91231234
    SV ID: 91884322
    ACC No: 1.11800800
    NOC: Dispute: Premium Messages - 91884322
    CUst dispute about premium services that he or she did not subscribe.
    not willing to pay the amount.
    1st time dispute. Adv will help to activate PRS barring for - 3rd party.
    sla 1 hr
    We will inform <Content Provider> to terminate this service immediately, the cha
    rges $231
    incurred will be adjusted in 2 Bill cycles.
    Date of Bill: 17/10/14
    Waiver amount: $231
    Short Code/Bill Description:
    Premium Services G
    ALTC Pte Ltd - Fun2cell23Dwlds $115.0000
    Allterco Pte Ltd - 66319339
    ALTC-aVeriComm Services $8.007Dwlds
    $56.0000
    Allterco Pte Ltd - 66319339G
    Sam Media Pte Ltd Services $512Dwlds
    $60.0000
    Sam Media Pte Ltd - 66319199
    PRS Barring Order#: 1-1162966456

    Create SR:
    SR Type: General Queries
    SR Sub Type 1: Coverage/Network Availability
    Summary: Mobile - Coverage <Call Quality/ distorted line>
    User Group: GE Internal escalations
    Follow Up Date: <48 hours from escalation date>
    Status: Assigned
    SR Note:
    -CCC: <Name / Team>
    -Contact person:
    -Contact Number:
    -Affected Service ID:
    -Handset model:
    -Coverage issue:
    -Distortion of line Affected location: <BLK/ floor/ unit number/ street name/
    postal code>
    -Affected period: <dd/mm/yyyy till dd/mm/yyyy>
    -Frequency of issue:< Prev
    1.
    2.
    3.
    4.
    5.

    Identify Mobile Issue : Distorted Line


    Tried Sim card on other handset? : Yes
    Experience same issue on other handset? : Yes
    Happens at specific location? : Yes
    Escalate to GE Internal : Done

    You might also like