Operation Management: Operations Management Is Defined As The OM Involves Managing Transformation

Operation management
• Operations management (OM) is defined as the design, operation, and improvement of the systems that create and deliver the
firm’s primary products and services.
• OM is management of processes that produce and distribute products and/or services to customers.
• Operations management is defined as the design, operation, and improvement of the systems that create the firm’s primary
products and services. This involves the transformation of inputs to outputs and is the core of any business.
OM Involves Managing Transformation
Input → Transformation process → output
(value adding)
Transformation is enabled by The 5 Ps of OM
:People
Plants
Parts
Processes
Planning and Control
OM of Macdonald strategy
McDonald – leading global food service

McDonald's Corporation is the world's largest chain of fast food restaurants,serving nearly 47 million customers daily through
more than 31,000 restaurantsin 119 countries worldwide. McDonald’s sells various fast food items and soft
including, burgers, chicken, salads, fries, and ice cream. Many McDonald's restaurants have included a playground for childr
en
• Quality management strategy

-product quality
-training
-continuous improvement
-customer satisfaction
OM plays very important role in achieving an organizational goals
By these strategy OM controls maintains all its operation after marketing analysis
OM strategies by senior management
OM strategy ,Quality management strategy occur in fast food sector in McDonald
.
T.Q.M
• Continuous quality improvement process

• MacDonald try to improve efficiency and affectivity
• Level by working in different area
• Continuous improvement
• Quality-good/service
• Training (customer satisfy)
• -customer satisfaction
\MacDonald pays lots of attention on the satisfaction level of customer

The impact employee training /development put the company on the road of continuous improvement
employ empowerment
benchmark
Macdonald and JIT
Sustainable Supply Chain:
Distribution Centers and cold storages.

-Completely dedicated distribution and supply chain.
-Matching supplier production with deliveries using ERP.
-Quality inspection Program, quality check at 20 different points in supply chain.
-ACCP(Hazard analysis critical control points) food safety standards emphasizing prevention of faults.
Quality audit
• Quality audit procedures are used to determine the accuracy of manufacturing procedures or the efficacy of man
agement processes. These procedures can be carried out by a government regulator, a third-party accrediting agen
cy or by in-house management. Quality audits are based on quality improvement plans and goals that are clear, m
easurable and time-based. They can also address safety issues and regulation compliance
• quality audits is the quality improvement plan
All audits require proof that the quality plan has been clearly communicated and that employees have been traine
d in implementing the plan.
Continuous improvement
Continuous improvement will lead to improved processes, cost reductions, improved market perception and hig
h morale of all stake holders.
• Continual improvement activities include:
-Quality Circles
-Quality improvement programs
-Process reengineering
-Improvements in process/products performances
-Product consistency
-Documentation/quality policy review/update
-Training enhancement
-Automated tools
-Investments in new tools/techniques/methods
-New material
-Lean operation
• Quality culture refers to the degree of awareness, commitment, collective attitude, and
• behavior of the organization with respect to quality
The Friends of Quality Culture:

-The customer is first
-Continual improvement is essential to the success
-Quality does not take time, it saves time
-What gets measured gets managed
-Problems are opportunities in disguise
-The only bad mistake is a hidden mistake
-Training saves money
-It is the process, not the people
-Better is better than best
•
Quality inspection Program, quality check at 20 different points in supply chain.Macdonald
<stock management system>
Supply chain excellence has a real impact on business strategy. Supply chain management is a high impact mis
sion that goes to the roots of a company's very competitiveness. High-impact supply chains win market sha
re and customer loyalty, create shareholder value, extend the strategic capability and reach of the business
The Supply Chain Audit will

• Identify the strengths and weaknesses of supply chain strategies and operations
• Provide a sound basis for benchmarking supply chain management best practices
• Act as a powerful framework for planning performance improvement program
PROBLEM--- Working with energy auditing company and independent rural consultancy, The Eco2 Project, t
he chain aims to measure the greenhouse gas emissions of 350 beef farms across the UK and Ireland by Ap
ril 2010. It will measure each farm's emissions, using what it calls "the world’s most sophisticated on farm
greenhouse gas calculator",
Implication new- McDonald’s has taken advantage of technology to streamline their processes and improve eff
iciency
technology enhancements such as FPI's Help Desk Service, network and application consolidation, and ot
her technology implementations, operations of the company are greatly improved
Expecting improvement- The advice will help farmers do this by improving their existing farming methods, rela
tively small changes can result in carbon savings on beef farms
• The best technical performers often have the lowest carbon footprint, so being "greener" can benefit the bot
tom line, as well as help satisfy the growing demands of retailers and consumers.
Conclusion
Truly Excellent organizations are those that strive to satisfy their stakeholders by what they ach
ieve, how they achieve it, what they are likely to achieve and the confidence they have that the
results will be sustained in the future. Systems and processes are only part of the quality equati
on, and dedicated people are the key. Around the world, McDonald’s knows how its products
are handled and prepared.

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Operation management

McDonald – leading global food service

• Quality management strategy

• Continuous quality improvement process

\MacDonald pays lots of attention on the satisfaction level of customer

Distribution Centers and cold storages.

The Friends of Quality Culture:

<stock management system>

The Supply Chain Audit will

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