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FMCG Sector: Case Study

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FMCG Sector Case Study

Business Challenge
The Client is the Indian Subsidiary of a Fortune 500 MNC with presence in
about 100 countries. They are a leader in Home & Personal Care Products
and Foods & Beverages and are also one of the country's biggest exporters.
The Client is not unfamiliar with corporate espionage attempts in the past
and despite an active IT Security framework they continue to be anxious
about retaining their competitive advantage.

Their concern areas included aspects such as product innovation,


formulations, launch plans and sensitive information about new products. At
times, some of this information had to be shared with third parties including
market research companies, advertising firms and distributors and hence
the Client wanted to strengthen their interfaces. From a strategic
FMCG

perspective, the organization wanted to enhance its competitive advantage


by safeguarding future plans, expansions, JV's and new lines of
businesses.

Integrated Solution
The risk assessment process identified categories of information on which
the business impact matrix was established. Required safeguards were
then designed after factoring their business functions. The roll out was
executed over the following phases viz. Information Security
Management System, Business Impact War-Games, Technology &
Baseline Hardening and Electronic Counter-Surveillance.

The Implementation Methodology was developed on the basis of process


inputs taken from the stakeholders with emphasis on customizing the best
practices of the industry to the specific cultural and organizational needs;
thus ensuring that the policy framework was readily adopted and sustained.
Certain key departments in the organization were also given handholding
and implementation assistance.

Client Speak
Benefits to the Client
“The holistic Information Security
Competitive Advantage approach adopted by Mahindra
The changing global scenario as well as greater business demands led to Special Services Group has helped
the adoption of newer technologies and thereby a greater risk quotient. This derisk our nationwide operations,
exposure affected the Client's strategic business processes and business processes, product
operations; however these were derisked and the residual risk for third party innovation and communication
access was also quantified and addressed. channels.”
- Director, Finance & IT
Positive Assurance
The entire process brought about a proactive organization-wide mindset towards
personal accountability and ownership of InfoSec across all departments and
employees, making it a sustainable initiative in the long term. This process
also created value by identifying opportunities for continual growth and ensuring
bottom lines are protected.

The Client was the winner of “The Security Strategist” award in the contact@mahindrassg.com
year 2005. This award is given to companies who demonstrate
outstanding leadership & effective strategies in Information Security.

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