Software R & D Center

Dialup Connectivity
User ID: rrauser01
Password: eywsf83
Tel. #: 051- 4020001 or 042 – 6300944, 021-2752958,59,69,70,98,99

Login
1) For Actual (can be access via dialup):
Enter the URL http://10.254.160.180:7001/CcsWeb/ in “Address” field.
2) For Practice (can be access via dialup):
Enter the URL http://10.254.160.151:7018/CcsWeb/ in “Address” field.
For Online Application (can be access via internet):
Enter the URL http://bncc.ptcl.net.pk or http://202.125.152.165/PTCLSSPortal/ in
“Address” field.

3) Click on “Go” Button.

4) Customer Care System (CCS) application will appear on the screen.

5) In that screen, there are two fields.

1. Operator ID
2. Password

6) Enter your own “Operator ID” and “Password”. For practice operator id is “299999” and
password is “111111”.

7) Click on “Login” button to enter into the system. A new page will open.

8) If clicked on “Reset” Button, then system will refresh the page.

OCS Flow
Flow # 1:
Order Entry

Modify OSP

OCS Confirmation

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CCS Workflow
Flow # 2:

Order Entry

(When Cable feasibility is Unchecked during Auditing)

Cable Feasibility

Sr.
Customer Contact &
#
Exch. ID Exchange ABM Reply
1 238 DM Jamali DMJ
2 239 Rojhan J. DMJ
Usta
3 250 DMJ
Mohd
4 252 Jhal Magsi DMJ OSP Assignment
5 259 DAY DMJ
6 917 Gandakha DMJ
7 929 Jaffarabad DMJ
8 930 ManjiPur DMJ Number Assignment
9 933 SohbatPur DMJ
10 242 Dhadar Rural
11 247 Mach Rural
12 256 Bhag Rural Switch Construction
13 257 Gandawa Rural
14 909 Sanni Rural
15 240 Lehri Sui
16 248 DBGTI Sui MDF Construction
17 255 Sui Sui
18 251 Sibi EWSD Urban
19 953 Sibi ZTE Urban
External Construction

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1. Order Entry
1. Order Information Collection

1.1 Click on Order Entry

1.2 Service Center page will open
1.2.1 Click on Service Application Button
1.2.2 Double Click on New Button
1.2.2.1 Select Product from Product List. E.g.; PSTN
1.2.2.1.1 New Connection of PSTN page will open
1.2.2.1.2 Enter Customer Information
1.2.2.1.3 Enter Product Information
1.2.2.1.4 Enter Other Information like Reference and
Attorney Information.
1.2.2.1.5 Click on Save Button
1.3 Service Center page will open
1.3.1 Click on Audit Button
1.3.1.1 Fixed charges will be displayed
1.3.1.2 Select Payment Mode from the List
1.3.1.2.1 First month bill
1.3.1.2.2 Counter
1.3.1.2.3 Bank Account
1.3.1.3 Select Resources to be confirmed
1.3.1.4 Click on Save payment Information Button
1.3.1.5 Click on Exit Button
1.3.1.6 System will show Customer Info in a form that can be
printed at any time.
1.4 Service Centre page will open
1.4.1 Click on OK Button

Pre-accepted Order Management

To view NPC applications
1. Click on Order Entry.
2. Click on Customer Services
3. Double click on Pre-accepted Order Management
4. In Pre-accepted page, to search customer orders click on Query button, to
view customer information click on View button.
5. First check the Customer detail then Pass, Reject, Pending or Cancel the
Customer Application. After Passing every order must need to search and
confirm by clicking on Confirm button. Then system will show Audit
interface, where click on Save Payment Info, then success message will
appear. Then click on OK, then click on Ok button. System will display

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confirmation succeeded. Then click on Exit button, system will display a form
with customer details that can be printed. After then customer application will
follow the Flow#2 as described on page#2.

2. Cable Feasibility

1. Resource Management

1.1 Click on Resource Management

1.2 Resource Management page will open
1.2.1 There will be following four options
 Resource Management
 Resource Construction
 Resource Modify
 Resource Confirmation
1.2.2 Click on Resource Confirmation Button
1.2.2.1 System will be display a list. (Here we will take example of
Cable Resource Confirmation).
Cable resource is confirmed in following two steps.
Cable Distribution
Cable Result Confirmation
1.2.2.1.1 Click on Cable Distribution Button
1.2.2.1.1.1 Cable Distribution page will open
1.2.2.1.1.2 Click on Retrieve Button
1.2.2.1.1.3 Select one Customer’s order
1.2.2.1.1.4 Click on Pass Button,
When cable resource is confirmed. OR
1.2.2.1.1.5 Click on Distribute Button,
When its need to ask from lineman for cable
resource confirmation and then,
Click on Preview Button to print the Order
Form and Task List, and handover it to
lineman.
1.2.2.1.1.6 Click on Exit Button
1.2.2.2 Return to Resource Management page.
1.2.2.2.1 Click on Cable Result Confirmation Button
1.2.2.2.1.1 Cable Result Confirmation page will open
1.2.2.2.1.2 Click on Retrieve Button
1.2.2.2.1.3 Select one Customer’s order
1.2.2.2.1.4 Click on Return Button
1.2.2.2.1.5 A new dialog will open
1.2.2.2.1.6 Fill information in that dialog
1.2.2.2.1.7 Click on Save Button

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1.2.2.2.1.8 Click on Exit Button

3. Customer Contact & Reply

1. Customer Confirmation

1.1 Click on Order Entry

1.2 Service Center page will open
1.2.1 Click on Business Audit Button
1.2.2 Double Click on Customer Contact & Reply Button
1.2.2.1 Customer Contact page will open
1.2.2.2 Click on Query Button
1.2.2.3 Select an order from list
If there is no reason listed in the “Cause” field then
1.2.2.4 Click on Result Confirmation Button
If there is any reason listed in “Cause” field then first select
“Pending contact with customer” then click on Result
Confirmation.
1.2.2.5 Click on Exit Button

4. Charge
1. Payment Information

Note: If during auditing counter or bank selection is selected then order will
come in Charge step. Following are the instructions to perform charge step,

1.1 Click on Order Entry

1.2 Service Center page will open
1.2.1 Click on Print Invoice Button
1.2.2 Double Click on Charge Button, then Charge page will open
1.2.2.1 Search the Customer Order by entering his Product No.
1.2.2.2 Click on Query Button
1.2.2.3 Select an order from list
1.2.2.4 Click on Pay Button
1.2.2.5 A new dialog will open, where charges will be shown
1.2.2.6 Enter Payment Mode, Invoice Number and Currency
type.
1.2.2.7 Click on Charge Button
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1.2.2.8 A message “ Operation Succeeded” will come.

1.2.2.9 Click on Exit Button
1.2.2.10 We will return to Charge page
1.2.2.11 Charges can be modified for any customer by using
Modify button.
1.2.2.12 Click on Exit Button

5. OSP Assignment
1. Resource Management

1.1 Click on Resource Management

1.2 Resource Management page will open
1.2.1 There will be following four options
 Resource Management
 Resource Construction
 Resource Modify
 Resource Confirmation
1.2.2 Click on Resource Construction Button
1.2.2.1 System will be display a list.
1.2.2.1.1 Click on OSP Assignment Button
1.2.2.1.1.1 OSP Assignment page will open
1.2.2.1.1.2 Click on Retrieve Button
1.2.2.1.1.3 Select one Customer’s order
1.2.2.1.1.4 Click on Simple Assignment Button to allocate
resources manually in the system.
1.2.2.1.1.4.1 A new dialog will open.
1.2.2.1.1.4.2 Enter the DC and DP pairs info and click
on ADD button one by one.
1.2.2.1.1.4.3 Then Click on OK Button.

1.2.2.1.1.6 OSP Assignment page will again open.

1.2.2.1.1.7 Click on Exit Button.

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6. Number Assignment
1. Resource Management

1.1 Click on Resource Management

1.2 Resource Management page will open
1.2.1 There will be following four options
 Resource Management
 Resource Construction
 Resource Modify
 Resource Confirmation
1.2.2 Click on Resource Construction Button
1.2.2.1 System will be display a list.
1.2.2.1.1 Click on Number Assignment Button
1.2.2.1.1.1 Number Assignment page will open
1.2.2.1.1.2 Click on Retrieve Button
1.2.2.1.1.3 Select one Customer’s order
1.2.2.1.1.4 Click on Assign Button to assign number
manually in the system.
1.2.2.1.1.4.1 A new dialog will open.
1.2.2.1.1.4.2 Directly Enter number or click on button a
new page will open where Select a number
segment from the list.
1.2.2.1.1.4.3 Click on Search Button.
1.2.2.1.1.4.4 System will show available numbers.
1.2.2.1.1.4.5 Select one number from the list.
1.2.2.1.1.4.6 Click on OK Button.

1.2.2.1.1.5 Number Assignment page will again open.

1.2.2.1.1.6 Click on Exit Button.

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OMC Construction
1. Order Management

For ISDN (BRI):

1.1 Click on Order Management

1.2 Order Management page will open
1.2.1 There will be following four options
 Manage Process Customization
 Order Process Management
 Manage work order Construction
 Supervise Workflow
1.2.2 Click on Manage work order Construction Button
1.2.2.1 System will be display a list. Here Switch Construction is
performed in following two steps.
OMC Distribution
OMC Result Confirmation
1.2.2.1.1 Click on OMC Distribution Button
1.2.2.1.1.1 OMC Distribution page will open
1.2.2.1.1.2 Click on Retrieve Button
1.2.2.1.1.3 Select one Customer’s order
1.2.2.1.1.4 Click on Distribute Button
System will send the order in the next step.
Click on Preview Button to print the Order
Construction Form and Task List, and
handover it to wireman for number activation.
Click on Exit Button.

1.2.2.1.2 Click on OMC Result Confirmation Button

1.2.2.1.2.1 OMC Result Confirmation page will open
1.2.2.1.2.2 Click on Retrieve Button
1.2.2.1.2.3 Select one Customer’s order
1.2.2.1.2.4 Click on Result Return and enter required info
1.2.2.1.2.5 Click on Confirm Result Button
1.2.2.1.2.5.1 A new dialog will open
1.2.2.1.2.5.2 Fill in required information
1.2.2.1.2.5.3 Click on OK Button

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1.2.2.1.2.5 OMC Result Confirmation page will again

open
1.2.2.1.2.6 Click on Exit Button

7. Switch Construction
1. Order Management

1.1 Click on Order Management

1.2 Order Management page will open
1.2.1 There will be following four options
 Manage Process Customization
 Order Process Management
 Manage work order Construction
 Supervise Workflow
1.2.2 Click on Manage work order Construction Button
1.2.2.1 System will be display a list. Here Switch Construction is
performed in following two steps.
Switch Distribution
Switch Result Confirmation
1.2.2.1.1 Click on Switch Distribution Button
1.2.2.1.1.1 Switch Distribution page will open
1.2.2.1.1.2 Click on Retrieve Button
1.2.2.1.1.3 Select one Customer’s order
1.2.2.1.1.4 Click on Distribute Button
System will send the order in the next step.
Click on Preview Button to print the Order
Construction Form and Task List, and
handover it to wireman for number activation.
Click on Exit Button.

1.2.2.1.2 Click on Switch Result Confirmation Button

1.2.2.1.2.1 Switch Result Confirmation page will open
1.2.2.1.2.2 Click on Retrieve Button
1.2.2.1.2.3 Select one Customer’s order
1.2.2.1.2.4 Click on Result Return and enter meter reading
1.2.2.1.2.5 Click on Confirm Result Button
1.2.2.1.2.5.1 A new dialog will open
1.2.2.1.2.5.2 Fill in required information
1.2.2.1.2.5.3 Click on OK Button

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1.2.2.1.2.5 Switch Result Confirmation page will again

open
1.2.2.1.2.6 Click on Exit Button

8. MDF Construction
1. Order Management

1.1 Click on Order Management

1.2 Order Management page will open
1.2.1 There will be following four options
 Manage Process Customization
 Order Process Management
 Manage work order Construction
 Supervise Workflow
1.2.2 Click on Manage work order Construction Button
1.2.2.1 System will be display a list. Here MDF Construction is
performed in following two steps.
MDF Distribution
MDF Result Confirmation
1.2.2.1.1 Click on MDF Distribution Button
1.2.2.1.1.1 MDF Distribution page will open
1.2.2.1.1.2 Click on Retrieve Button
1.2.2.1.1.3 Select one Customer’s order
1.2.2.1.1.4 Click on Distribute Button
System will send the order in the next step.
Click on Preview Button to print the Order
Construction Form and Task List, and
handover it to wireman for jumper setting.
Click on Exit Button.

1.2.2.1.2 Click on MDF Result Confirmation Button

1.2.2.1.2.1 MDF Result Confirmation page will open
1.2.2.1.2.2 Click on Retrieve Button
1.2.2.1.2.3 Select one Customer’s order
1.2.2.1.2.4 Click on Confirm Result Button
1.2.2.1.2.4.1 A new dialog will open
1.2.2.1.2.4.2 Fill in required information
1.2.2.1.2.4.3 Click on OK Button

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1.2.2.1.2.5 MDF Result Confirmation page will again

open
1.2.2.1.2.6 Click on Exit Button

9. External Construction
1. Order Management

1.1 Click on Order Management

1.2 Order Management page will open
1.2.1 There will be following four options
 Manage Process Customization
 Order Process Management
 Manage work order Construction
 Supervise Workflow
1.2.2 Click on Manage work order Construction Button
1.2.2.1 System will be display a list. Here External work sheet
Construction is performed in following two steps.
External work sheet Distribution
External work sheet Result Confirmation
1.2.2.1.1 Click on External work sheet Distribution Button
1.2.2.1.1.1 External work sheet Distribution page will
open
1.2.2.1.1.2 Click on Retrieve Button
1.2.2.1.1.3 Select one Customer’s order
1.2.2.1.1.4 Click on Distribute Button
System will send the order in the next step.
Click on Preview Button to print the Order
Construction Form and Task List, and
handover it to lineman for external
construction.
Click on Exit Button.
1.2.2.1.2 Click on External work sheet Result Confirmation
Button
1.2.2.1.2.1 External work sheet Result Confirmation
page will open
1.2.2.1.2.2 Click on Retrieve Button
1.2.2.1.2.3 Select one Customer’s order
1.2.2.1.2.4 Click on Confirm Result Button
1.2.2.1.2.4.1 A new dialog will open

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1.2.2.1.2.4.2 Fill in required information

1.2.2.1.2.4.3 Click on OK Button
1.2.2.1.2.5 External work sheet Result Confirmation
page will again open
1.2.2.1.2.6 Click on Exit Button

10. Archive
1. Order Management

1.1 Click on Order Management

1.2 Order Management page will open
1.2.1 There will be following four options
 Manage Process Customization
 Order Process Management
 Manage work order Construction
 Supervise Workflow
1.2.2 Click on Manage work order Construction Button
1.2.2.1 System will be display a list.
1.2.2.1.1 Click on Archive Button
1.2.2.1.1.1 Archive page will open
Note: New, close, change number etc service orders will first come in
OCS Confirmation. To perform this, click on OCS
Confirmation button. Where Retrieve orders, select one
order and check/enter Connection type, Line rent, Facility
charges, Post beat, meter reading and installation charges
then click on OCS Confirmation to send it in Archive step.
1.2.2.1.1.2 In Archive, Click on Retrieve Button
1.2.2.1.1.3 Select one Customer’s order
1.2.2.1.1.4 Click on Archive Button
System will complete the processing of that
order; it means that product is in use.
To view order’s detail click on Preview button
and get print by clicking on Print.
1.2.2.1.1.5 Click on Exit Button.

ZTE hotline
ZTE provides hotlines for trouble shooting and technical support. In case of any
confusion, or any query related to the B & CC (CCS), end user can dial hotlines.
Hotline numbers are as following.

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Hot lines Numbers

a. 051-2201427
b. 051-2206097
c. 051-2271571
d. 051-2276857
e. 051-2275590

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