Xbar Chart: Farrokh Alemi, PH.D
Xbar Chart: Farrokh Alemi, PH.D
Xbar Chart: Farrokh Alemi, PH.D
Satisfaction rating
80
the data.
75
There are wide 70
variations in the data. 65
Could these variations 1 2 3 4
be due to chance? Time period
Normal distribution
Constant variance
2. Calculate Grand
Average
Average values for
all time periods and
all cases, plot as a
line
85
Satisfaction rating
80
Observed
75
Grand average
70
65
1 2 3 4
Time period
3. Calculate
standard deviation
Calculate standard deviation for all
observations
S = [i=1,…,nj j = 1, …m (Xij -GA )2 / (n-1)]0.5
GA is grand average
n is number of observations across time
periods
4. Calculate
standard deviation
for each time period
Estimate the standard deviation for each
time period
St = S / (nt)0.5
5. Calculate Control
Limits
UCL = GA + 1.96 * St
LCL = GA – 1.96 * St
80
Observed
75 UCL
LCL
70
65
1 2 3 4
Time period
7. Interpret findings
& distribute
First time period is
above UCL 85
Satisfaction rating
Second time period 80
Observed
75 UCL
below LCL 70
LCL
65
1 2 3 4
Time period