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    Timothy Whalley Resume

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    TIMOTHY WHALLEY is currently studying at monash university, caulfield, victoria. He is currently studying a Bachelor of Business, Majoring in Marketing and Management. His employment history includes Work at regional rail link and shade sail services.

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    Timothy Whalley Resume

    Uploaded by

    api-65690796
    73 views6 pages
    TIMOTHY WHALLEY is currently studying at monash university, caulfield, victoria. He is currently studying a Bachelor of Business, Majoring in Marketing and Management. His employment history includes Work at regional rail link and shade sail services.

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    TIMOTHY WHALLEY is currently studying at monash university, caulfield, victoria. He is currently studying a Bachelor of Business, Majoring in Marketing and Management. His employment history includes Work at regional rail link and shade sail services.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    73 views6 pages

    Timothy Whalley Resume

    Uploaded by

    api-65690796
    TIMOTHY WHALLEY is currently studying at monash university, caulfield, victoria. He is currently studying a Bachelor of Business, Majoring in Marketing and Management. His employment history includes Work at regional rail link and shade sail services.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
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    Timothy Whalley Resume

    RESUME TIMOTHY WHALLEY


    Biography TIMOTHY WHALLEY ADDRESS 22 Woodlands Drive Somerville VIC 3912 TELEPHONE 0431 601 906 (03) 5977 8225 E-MAIL timothy.j.whalley@gmail.com WEBSITE http://timothywhalley.com Please click the link or insert into your browser. Site hosts additional information including project portfolios, professional awards and travel experience.

    Page 1

    RESUME TIMOTHY WHALLEY

    Education

    Monash University, Caulfield, Victoria Currently studying (Complete June 2011) Bachelor of Business, Majoring in Marketing & Management. Distinction average maintained during course. Flinders Christian Community College VCE year 12 - 2006

    Professional Development Action Coach Business Coaching Course January 2010 to May 2010 Computer Literacy Mac OS X & Windows Microsoft Office & Mac I-Work Customer Relationship Management (CRM) software Dual Citizenship

    Australian European

    Page 2

    RESUME TIMOTHY WHALLEY


    Employment History John Holland Regional Rail Link - Package C June 2011 Current Position: Intern Regional Rail Link is a major civil rail construction project in Melbournes West jointly funded by the state and federal government. Package C represents a 7.5 Km section of the rail line from Footscray to Sunshine. Responsibilities & Achievements Co-ordinating project overview presentation for key stakeholders including the RRL authority. Prepared social media plan for stakeholder and community engagement. Developed key insight into local communities with in the project area.

    Shade Sail Services ABN: 34 885 357 400 April 2008 June 2011 Position: Director Shade Sail Services was registered and commenced business April 2008 undertaking specialist cleaning and maintenance services for shade sails and structures. Responsibilities & Achievements Turn over of $400K plus for current financial year. Expansion and management of a diverse client base including; o o o o o o Residential Customers Monash Shire Council Deakin University CSIRO Trios Tabaret Sports and Entertainment Centre 42 Shade Manufacturers

    Page 3

    RESUME TIMOTHY WHALLEY


    Employment History Consultation, design and installation of shade structure projects up to $100K Designed and implemented Google direct marketing process. Implementation of Sales-Force CRM Management of employees

    Design and construction of company website. Design of commercial point of sale and residential brochures. Connex Trains Melbourne Compensations Department January 2007 April 2007 Position: Team Leader Role Circumstances Compensation is awarded in the form of a weekly ticket to all rail customers who hold a yearly or monthly ticket during a month in which on-time running drops below a threshold set in the contract between the rail operator and the Victorian Government. Role Responsibilities & Achievements Re-designed compensation process and operations manual to ensured system could deal with fluctuations in claim volumes. Coordinated expansion of team after on-time running dropped below the threshold. Provided induction training for new staff in compensation process. Responsible for $100K plus in rail tickets over the period. Conducted audits of data and prepared audit reports.

    Page 4

    RESUME TIMOTHY WHALLEY

    Employment History Middlesbrough Road-Rail Separation January February 2007 Position: Customer Service Representative Role Circumstances This project involved the separation of the Belgrave line and Middlesborough Road. The $66 million project involved many complexities and earned the builder John Holland several industry awards. During project, all train services were replaced with buses. Role Responsibilities & Achievements Provision of customer service, including customer queries and processing of complaints during disruptions.

    Member of a 20 person customer services team for the project, reporting to senior rail officials. Monitored passenger numbers flows and provided suggestions to project management on safety improvements.

    Referees

    Available upon request

    Page 5

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