Jhen 17

BUSINESS PROFILE
TARGET MARKET:
All Filipino and Foreign people who loves to eat oriental recipes and Chinese menus.
All kinds of people, no ages, Familys from Social class of ABC or average.
BRANCHES
With 407 total branches/stores nationwide
With 218 Franchise Store both local and international
With 86 Total Stores Worldwide (United tates of America, United Arab imerates,
Indonesia., Malaysia and China
MISSION: To delight the customer.
VALUES: Customer care, Integrity/Honesty, Industry, Commitment and loyalty,

Respect teamwork, Cheerful and fun, Passion for excellence.
CHOWKING ZAPOTE-BACOOR BRANCH
ORGANIZATIONAL CHART
SHARON CRUZ
Area Manager Region 5
MARIVIC CANLAS
Store Manager/OIC
VANESSA RESSURECION JOSEPH

Asst. Store Manager1 BROCELANGO
Asst. Store Manager1
Hiring and Training Manager
ULYSIS GARCIA
Head Cook
Overall Production Head
Contact person: Joseph Edwin B. Brocelango
Asst. Store Manager 1
Hiring and Training manager

Contact Number: 09072485126
THE NATURE OF THE BUSINESS
The continuing success of Chowking is from the knowledge, experience and

perseverance of our people, commitment to our vision our consistency high regard
for the customers and strict adherence in providing the highest quality of food,
service and cleanliness in our operations.
Our success is also very much the result of our shared values and the
persistence in pursuing our Mission that we seek, win, delight and keep the
customers. And as we achieve our Vision, to keep Chowking the leading Oriental
Quick Service Restaurant in the Philippines with its superior sales growth, brand
image, profitability, and manpower resource. Chowking is an international success
story with healthy market share and profitability growth in three (3) major Asian
countries in the next five (5) years from 2003. Chowking strives to develop in each
of us not only the proper skills to do our job well, but the attitudes and feelings of a
person who is happy with himself and with others.
BRIEF DESCRIPTION OF THE PROPOSED SYSTEM

CREW TRAINING SYSTEM
The Crew-Training System is the process of which the new employees
undergo trainings with accordance to the set standards of the system. It is
designed to develop the capabilities of the trainees as well as to be effective and
efficient enough to be an employee of this food chain.
This system is also set to test whether the trainees will pass or not. Under
this system, trainees are observed and rated according to their performance.
The trainees will be given three-days Pre-Hiring Assessment and fifteen days
of training.
Assessment is done through a Pre-Hiring Assessment Test, which will

determine the performance level of a particular trainee. Such performance is rated
with the use of a checklist and certification tools, with regards to their specific area.
If trainees pass the PHA (Pre-Hiring Assessment), eventually, they will continue the
fifteen-days training under probation.
During the fifteen-days training, they will be given the chance to be certified
first by their trainers and final certification by their station managers, with regards
to specific stations including the Standard Operating Procedures (SOP’s), and
General Operating Procedures (GOP’s).
Upon completion of the said requirements, they will be considered as new

employees.
PROBLEM AREAS
1. Does not have a Pre-hiring Assessment (PHA) Procedures
2. Trainees are not properly trained because they have no particular Crew
trainer.
3. Trainees are not properly observed during their training.
4. Does not have a checklist to monitor the trainee’s job description.
5. Trainees are not certified on their specific stations.
RECOMMENDATION
1. Develop a Pre-hiring Assessment Test.
2. Assign a certified Crew trainer for specific stations for the trainees.
3. Monitor the trainees during the training.
4. Provide a checklist of their working stations, including the Standard

Operating Procedure (SOP) and General Operating Procedure (GOP).
5. Provide a Certification Tool in certifying the trainees in their specific stations.
PROJECT SCOPE AND CONSTRAINTS

The proposed system is focused on the Crew-training System only.
Information’s are limited to Crew Training procedures, wherein the step-by-step
process are, first: trainees are given three-days Pre-Hiring Assessment (PHA) Test, if
they pass, they can continue the second step: fifteen-days training under probation.
After these, the third step is the certification stage.

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BUSINESS PROFILE

With 218 Franchise Store both local and international

MISSION: To delight the customer.

VALUES: Customer care, Integrity/Honesty, Industry, Commitment and loyalty,

VANESSA RESSURECION JOSEPH

Overall Production Head

Contact person: Joseph Edwin B. Brocelango

Asst. Store Manager 1

Hiring and Training manager

The continuing success of Chowking is from the knowledge, experience and

BRIEF DESCRIPTION OF THE PROPOSED SYSTEM

Assessment is done through a Pre-Hiring Assessment Test, which will

Upon completion of the said requirements, they will be considered as new

3. Trainees are not properly observed during their training.

4. Does not have a checklist to monitor the trainee’s job description.

5. Trainees are not certified on their specific stations.

3. Monitor the trainees during the training.

4. Provide a checklist of their working stations, including the Standard

5. Provide a Certification Tool in certifying the trainees in their specific stations.

PROJECT SCOPE AND CONSTRAINTS

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