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    Annexure 1

    Uploaded by

    karthi_ssmlrdf_2007
    The high level of parts replacement under a single visit for a noise complaint indicates potential wrong diagnosis and unnecessary repairs. Proper diagnosis is needed to accurately identify the root cause before replacing multiple components.

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    Annexure 1

    Uploaded by

    karthi_ssmlrdf_2007
    91 views4 pages
    The high level of parts replacement under a single visit for a noise complaint indicates potential wrong diagnosis and unnecessary repairs. Proper diagnosis is needed to accurately identify the root cause before replacing multiple components.

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    noe

    Original Title

    Annexure1

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    The high level of parts replacement under a single visit for a noise complaint indicates potential wrong diagnosis and unnecessary repairs. Proper diagnosis is needed to accurately identify the root cause before replacing multiple components.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    91 views4 pages

    Annexure 1

    Uploaded by

    karthi_ssmlrdf_2007
    The high level of parts replacement under a single visit for a noise complaint indicates potential wrong diagnosis and unnecessary repairs. Proper diagnosis is needed to accurately identify the root cause before replacing multiple components.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4

    Top 5 Dealer – Region Wise – Noise Complaint

    Central Region North Region


    Dlr Claim Dlr Claim
    Name City Amount ( Rs.) Name City Amount ( Rs.)
    code Count code Count
    N1100 Hyundai Motor Plaza New Delhi 306 831,180 N2201 Samta Motors Haryana 101 227,179
    N1200 Deep Hyundai New Delhi 211 429,862 N7201 Charisma Hyundai Chandigarh 81 200,104
    N2205 Safdarjang Motors Haryana 155 332,243 N5200 Crest Hyundai Jammu 132 180,212
    N1202 Samara Hyundai New Delhi 122 274,976 N6207 Bhagat Hyundai Bhatinda 64 174,540
    N1207 Himgiri Hyundai New Delhi 146 247,682 N6203 Bhagat Hyundai Patiala 61 164,788

    West Region South Region


    Dlr Claim Dlr Claim
    Name City Amount ( Rs.) Name City Amount ( Rs.)
    code Count code Count
    W1100 Hyundai Motor Plaza Mumbai 252 540,833 S8200 Trident Automobiles Bangalore 214 377,114
    W1205 Phoenix Hyundai Mumbai 152 361,752 S7203 KTC Trichur 156 211,698
    W1201 Shreenath Hyundai Mumbai 142 348,198 S7202 MGF Motors (P) Ltd. Kochi 86 149,951
    W2207 Modi Hyundai Thane 125 289,059 S8202 Advaith Motors (P) Ltd. Bangalore 79 143,170
    W2203 Kothari Cars Pvt. Ltd. Pune; satara 109 192,754 S5200 Sri Jayalakshmi Hyderabad 81 120,372

    East Region ‰ Remark


    Dlr Claim
    Name City Amount ( Rs.)
    code Count
    E1201 Bengal Hyundai Kolkata 83 245,539
    • Top 20 Dealer contribution
    E1205 Saini Hyundai Kolkata 58 177,046
    E4201 Borah Hyundai Dibrugarh 86 134,520 Amount = 65 Lac ( 52%)
    E4200 Mukesh Hyundai Guwahati 72 128,067
    E1200 Mukesh Hyundai Kolkata 53 110,971
    WRONGDIGNOSIS - SUSPENSION

    1st Visit

    ¾For Noise Complaint


    Strut Assy Replaced

    Next Visit

    ¾For Noise Complaint


    Link Assy Replaced
    WRONGDIGNOSIS - SUSPENSION

    1st Visit

    ¾For Noise Complaint – Parts U/W


    - RH/LH – Strut Assy
    - RH/LH – End Assy
    - RH/LH – Caliper Kit

    Next Visit

    ¾Again customer complaining


    for same noise
    WRONGDIGNOSIS - SUSPENSION

    ¾Customer Complaint : Check suspension ( Lot of parts replace under one visit)
    ¾ODOMETER : 65000 KM, Model : Accent , Month of operation : 40.1

    For Check suspension :


    Following Part Replaced under Warranty
    - RH/LH –FR – Strut Assy
    - LH- RR – Strut Assy
    - RH/LH – End Assy
    - RH/LH – Ball

    Also other parts replaced under billable

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