DEWA UserManual

User Manual
DEWA eServices
Version: 1.0
Table of Contents
1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19. 20. 21. 22.
Legend..................................................................................................................... - 3 - Manual Objectives .................................................................................................. - 4 - Description .............................................................................................................. - 4 - System Requirement ............................................................................................... - 4 - How to Navigate? ................................................................................................... - 5 - How to Register?..................................................................................................... - 5 - Forget Password ...................................................................................................... - 8 - How to Login? ...................................................................................................... - 10 - Owner Registration ............................................................................................... - 11 - Building NOC ....................................................................................................... - 13 - LV Design Approval ............................................................................................. - 16 - LV Shop Drawing Approval ................................................................................. - 19 - Fit-out Application ................................................................................................ - 22 - HV Design Approval ............................................................................................ - 25 - HV Inspection ....................................................................................................... - 28 - Application ............................................................................................................ - 31 - LV Inspection........................................................................................................ - 33 - Track your Application ......................................................................................... - 34 - Make your payment (on-line) ............................................................................... - 35 - Update Profile ....................................................................................................... - 35 - Building NOC - Water .......................................................................................... - 37 - Design Approval - Water ......................................................................... - 39 -
DEWA eServices User Manual

Page 2 of 42 Version:1.0
1. Legend
Frequently used symbols / icons and commands in SAP Transactions
Symbols Meaning of symbols and Commands Increase and decrease font on page Submit Any application Cancel application. Return back to previous Screen

Page - 3 - of 42 Version:1.0
2. Manual Objectives
Objective of this manual is to provide the hands on experience of the SAP transactions to the users. Based on the DEWA eService business processes the transaction flow has been structured in this document as per required business.
3. Description
DEWA eService is exclusively design for Consultant, Contractor and Govt Organization to apply and track the application online. DEWA eService will covers the wide range of the Electricity and Water services offered by DEWA. The services are:
Electricity
Building NOC Demolition NOC LV Design Approval LV Shop Drawing Approval HV Design Approval Application for Fit-Out Approval HV Inspection LV Inspection Application Application-Infrastructure (New) On-line Estimate Payment
Water
Building NOC Demolition NOC Design Approval Construction Drawing Approval Application Application-Infrastructure (New) On-line Estimate Payment
As the owner of our products you can get convenient access to Creation and tracking of application and account information for certain services and performs select self-service transactions online.
4. System Requirement
To access the eService Website, we recommend your computer meets the following requirements: Computer requirements Your computer must have at least 1GB RAM, 100MB disk space, 133MHz, and Internet access. Modem Requirements The minimum speed requirement for a modem to access eService is 28.8Kbps, although we recommend using 56.6Kbps or higher speeds for optimal performance. Web Browser Requirements

For the best eService experience we recommend you access the eService site using Microsoft Internet Explorer - version 6.0 or higher and pop-up should be enable. The following are known browsers or platforms that are not officially supported by eService: America Online Netscape Navigator Microsoft Internet Explorer - lower than version 6.0 Certain Sun Microsystems applications, such as, Hot Java Browser and StarOffice Browser Web TV Browsers for the blind (screen readers or braille-writers) Browsers that disable JavaScript Browsers that do not support JavaScript Other browsers, such as, Opera, Mozilla, IE-derivatives MSN Explorer & NeoPlanet, and any other browser that supports HTML 4.0, CSS 1.0, and JavaScript 1.0 should be able to run eService. However, these browsers are not officially supported platforms and therefore, results vary compared to those of supported browsers and platforms.
5. How to Navigate?
DEWA eService is specially designed for Consultant, Contractor and Government Organization to serve his customer with full satisfaction. Consultant, Contractor and Government Organization needs to be register with DEWA for availing various services offered by DEWA. To navigate you need to go to https://crm.dewa.gov.ae/
Availing Upon logging into the portal, please go to the eService tab. Select eService and you can directly connected to the application.
6. How to Register?
The Enrollment Process is applicable for following activities Electrical Installation Civil construction Building contracting General Maintenance and Demolition
The following categories are available for Consultant and Contractor Consultant: Consultant General ( Electro-Mechanical, Civil, Structural, Architectural etc) Consultant Electrical Consultant Utility (Govt. organization/Utilities/Companies etc) Contractor

Contractor Electrical Contractor Civil Contractor Fit Out (to be defined clearly to make it easy to the Applicants) Contractor Demolition Prerequisite Valid Trade License
Simple Steps for Registration Step 1: Click on New User Enrollment Hyperlink
Step 2: Select Application Category from Drop down list e.g. Consultant-Electrical, General etc. Step 3: Enter all mandatory fields Step 4: Enter Valid Trade License or Approved Letter Step 5: Update the contact person Details Step 8: Enter User ID and Password Step 7: Upload required documents Step 9: Submit application Step 10: System will automatically send SMS & E-mail Step 11: Submitted Application will undergo through approval process in DEWA Step 12: Upon approval, system will automatically send Notification to consultant and contractor.

Note: all * are mandatory fields in the application needs to be fill-up Enrollment Application From

7. Forget Password
Any time if you forget your password, Password can be changed on-line Simple Steps for Reset your password Step 1: Click on Forget your password Hyperlink

Step 2: Enter your Login Id Step 3: Enter valid e-mail Id Step 4: Press Submit Step 5: System will automatically confirms the password assigned to your user id

8. How to Login?
Accessing DEWA eService, you need to user your credentials approved by DEWA e.g. User ID and Password Simple Steps for Login into DEWA eService Step 1: Enter your User Id Step 2: Enter your Password Step 3: Press Log on Button

9. Owner Registration
To organize your Owner through Owner registration procedure by using unique identification key e.g. Emirates ID. Single identity for all process in DEWA e.g. Billing, NOC, DA etc.
Navigation Path
Customer eService
Owner Registration
Prerequisite Valid User ID and Password Valid EID Card Simple Steps for Search existing Owner and relate Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, Emirates ID No. to identify an existing Owner.

Step 2: Press Search Owner Step 3: Select Displayed Owner and Step 4: Press Relate Owner Button
Create Owner (if Not available in DEWA Repository)
Step 1: Press Create Owner Button Step 2: Select Owner Type (Individual For Individual Customer and Organization Company etc) Step 3: Enter all Mandatory information e.g. First Name, Last Name etc Step 4: SAVE Owner Details Step 5: You will get the System Generated Unique Number, Which can be refer any time in DEWA for reference purpose.

10. Building NOC

The purpose of getting Building NOC is to ensure the source of supply as well as safety and protection of existing network, Which is mandatory prior to obtain building permit from DM and to start construction activities at site Navigation Path Prerequisite Valid User ID and Password Registered Owner Master Simple Steps for Search existing Owner and relate Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, to identify an existing Owner or Press Search Button for Free Search Step 2: Select any of the Owner which you wish to create application. Customer eService Building NOC
Step 2: Select any of the Owner by pressing Owner Name Step 3: Select Type of NOC as per your wish e.g. New, Revision, Renewal or Additional load/Quantity Step 4: Select Connection Type e.g. Electricity or Water Step 5: Fill-up all mandatory information Step 6: Attached all required document Step 7: Press Submit Button Step 8: System will automatically generate application number, the same can be refer any time
Note: all * are mandatory fields in the application needs to be fill-up

Building NOC Application From-Electricity

Building NOC Application From-Water

11. LV Design Approval

Enrolled consultants (consultant Electrical & Consultant Gov) and contractors (Contractor- Electrical & Contractor Fit outs) are applying on-line for obtaining Drawing Approval through e-Services of DEWA. The purpose of obtaining Drawing Approval for low voltage wiring installation is to carry out the electrical installation work complying with DEWA regulation for electrical installation and to apply for connection for the projects. LV design Approval is issued for consultant who had obtain DEWA Building NOC specifying requirement of DEWA Substation within the consumer plot, LV Design Approval is also pre-requisite for Applying Shop Drawing Approval for Such Projects. If requirement of DEWA substation is not specified in DEWA Building NOC, such cases LV design approval is not mandatory for issuing LV shop drawing approval to the contractors. Only electrical contractor can apply for LV shop drawing which is mandatory for all the projects. LV Shop Drawing for Fit-out works is issued to fit-out contractors as well as electrical contractors after the above LV shop drawing approval for the main project where ever applicable. Such case DEWA NOC is not mandatory for submission of application. LV design approval and LV Shop Drawing Approval Process are two independent processes however the process is identical except for the documents.
Navigation Path Prerequisite
Customer eService
LV Design Approval
Valid User ID and Password Registered Owner Master Approved Building NOC Simple Steps for LV Design Approval Step 1: Download attached Sheet 1. Premise Details and 2. Material Request Form
Step 2: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, to identify an existing Owner or Press Search Button for Free Search Step 3: Select any of the Owner which you wish to create application. Step 4: Select any of the Owner by pressing Owner Name Step 5: Search Approved NOC by plot no or Electricity NOC

Step 6: Select Approved NOC by pressing NOC No
Step 7: Select Type of NOC No as per your wish to create LV Design Approval Step 8: Select Type of application e.g. New or Revision Step 7: Fill-up all mandatory information Step 8: Attached all required document and downloaded file (Premise and Material) Step 9: Press Submit Button Step 10: System will automatically generate application number, the same can be refer any time
Note: all * are mandatory fields in the application needs to be fill-up LV Design Application From


12. LV Shop Drawing Approval

Customer eService
LV Shop Drawing Approval
Valid User ID and Password Registered Owner Master Approved Building NOC Approved Design Approval (If Substation Required) Simple Steps for LV Shop Drawing Approval Step 1: Download attached Sheet 1. Premise Details and 2. Material Request Form
Step 2: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, to identify an existing Owner or Press Search Button for Free Search Step 3: Select any of the Owner which you wish to create application. Step 4: Select any of the Owner by pressing Owner Name Step 5: Search Approved NOC by plot no or Electricity NOC

Step 6: Select Approved NOC by pressing NOC No
Step 7: Select Type of NOC No as per your wish to create LV Shop Drawing Approval Step 8: Select Type of application e.g. New or Revision Step 7: Fill-up all mandatory information Step 8: Attached all required document and downloaded file (Premise and Material) Step 9: Press Submit Button Step 10: System will automatically generate application number, the same can be refer any time
Note: all * are mandatory fields in the application needs to be fill-up LV Shop Drawing Application From


13. Fit-out Application

Customer eService
Application for Fit-out
Valid User ID and Password Registered Owner Master Approved Shop Drawing Approval Simple Steps for Fit-Out Application Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, to identify an existing Owner or Press Search Button for Free Search Step 2: Select any of the Owner which you wish to create application. Step 3: Select any of the Owner by pressing Owner Name

Step 4: Search Approved LV Shop Drawing based on plot no or Application No Step 5: Select Approved LV Shop Drawing and press view link to ensure the correctness
Step 6: Select LV Shop Drawing No as per your wish to create Fit-Out Application Step 8: Select Type of application e.g. New or Revision Step 7: Fill-up all mandatory information Step 8: Attached all required document and downloaded file (Premise and Material) Step 9: Press Submit Button Step 10: System will automatically generate application number, the same can be refer any time

Fit-Out Application From

14. HV Design Approval

Design Approval Consultant needs to be enrolled with DEWA through Enrollment Process. The pre-requisite for Applying Design Approval is to have valid Building NOC. Categories of Substation Design Approval submission can be. New Approval Revision Approval Renewal after expiry Up-rating Shifting of Substation with additional load Temporary Supply RMU/ Control Room Approval (For 11/22 kV Dedicated Feeder)
Customer eService
HV Design Approval
Valid User ID and Password Registered Owner Master

Approved Building NOC
Simple Steps for HV Design Approval Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, to identify an existing Owner or Press Search Button for Free Search
Step 3: Select any of the Owner which you wish to create application. Step 4: Select any of the Owner by pressing Owner Name Step 5: Search Approved NOC by plot no or Electricity NOC Step 6: Select Approved NOC by pressing NOC No
Step 7: Select Type of NOC No as per your wish to create HV Design Approval Step 8: Select Type of application e.g. New, Revision, Renewal, RMU/Control Room, Up-rating, shifting with additional load and Temporary Supply Step 7: Fill-up all mandatory information

Step 8: Attached all required document Step 9: Press Submit Button Step 10: System will automatically generate application number, the same can be refer any time
Note: all * are mandatory fields in the application needs to be fill-up HV Design Application From

15. HV Inspection
Releasing of power supply for new connection, substation room has to be approved by the HV Inspection unit where ever substation is required. All this case related to the consultant of the project. Site Inspection for substation room to be carried out by the HV inspection engineer once consultant requests for inspection. Once the substation room is approved then it will go to the Est. & Job Order Section for further action. Navigation Path Prerequisite Valid User ID and Password Registered Owner Master Approved HV Design Customer eService HV Inspection
Simple Steps for HV Inspection Approval Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, to identify an existing Owner or Press Search Button for Free Search
Step 3: Select any of the Owner which you wish to create application. Step 4: Select any of the Owner by pressing Owner Name Step 5: Search Approved HV Design based on pre defined parameter Step 6: Select Approved HV Design by pressing HV Design No

Step 7: Fill-up all mandatory information Step 8: Attached all required document Step 9: Press Submit Button Step 10: System will automatically generate application number, the same can be refer any time

HV Inspection Application From

16. Electricity/Water/Infrastructure Application

The Application for Supply of Electricity and Water, eServices will provide an on-line electronic service with an automated business workflow on DEWAs website. Contractor, Consultant or Govt Organization needs to enroll with DEWA using Enrollment Process to have a valid user id and password. Consultant, Contractor and Govt Org can submit the Application after obtaining the Building NOC and Design Approval from DEWA. Once DEWA receives the application from the consultant, contractor or Govt Organization the Application team will check the integrity of the applicant and application. Then they will forward it to estimate department for Estimation. Navigation Path Prerequisite Valid User ID and Password Registered Owner Master Approved LV Design and LV Shop Drawing for Electricity Approved Design and Construction Supply for Water Simple Steps for Application Approval Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, to identify an existing Owner or Press Search Button for Free Search Customer eService Application
Step 2: Select Application Category e.g. Electricity, Water, Both or Infrastructure Services Step 3: Select Connection type from drop down list e.g. Permanent, Additional Meter etc

Step 4: Select Approved LV Design, LV Shop Drawing, Design Approval-Water or Construction Supply-Water Step 5: Select Connection Type e.g. Permanent Connection, Temporary Connection etc Step 6: Press Create Application
Step 7: Press Create Application Step 8: Fill-up all mandatory information Step 9: Attached all required document Step 10: Press Submit Button Step 11: System will automatically generate application number, the same can be refer any time

Application From
17. LV Inspection
Releasing of power supply for new connection has to be approved by the LV Inspection unit for which the concerned Electrical contractor of the project has to submit an inspection request. The Site inspection for the inspection request is allocated to an inspection engineer. The Site is then inspected by the engineer and on approval. The supply to the premise is released by the metering staff. Navigation Path Prerequisite Valid User ID and Password Customer eService LV Inspection

Registered Owner Master Approved Application
Simple Steps for LV Inspection Approval Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, to identify an existing Owner or Press Search Button for Free Search
18. Track your Application

Releasing of power supply for new connection has to be approved by the LV Inspection unit for which the concerned Electrical contractor of the project has to submit an inspection request. The Site inspection for the inspection request is allocated to an inspection engineer. The Site is then inspected by the engineer and on approval. The supply to the premise is released by the metering staff. Navigation Path Prerequisite Valid User ID and Password Registered Owner Master Registered Application in DEWA By default you will received all application which required Customer Action. Customer eService Track your application
Various Parameters are available to search your application such by default you will receive all application which required Customer Action.

After Label first Blank Row is use to set the custom filter as you wish e.g. appr* on Status Column. System will display those applications who status start from APPR Simple Steps for Track you Application Step 1: Enter Plot no or Order No (Application No) Step 2: Enter Application Category e.g. Building NOC, Demolition NOC etc
Filter Option e.g. Approv*
19. Make your payment (on-line)

DEWA is facilitating his support not only limited to application creation and tracking. You can also make estimate payment online using Secure Payment Gateway.
20. Update Profile

DEWA is facilitating you to update your profile with latest information so that we can serve your better.
Customer eService
Update Profile
Valid User ID and Password Registered Owner Master

Simple Steps for Track you Application Step 1: Enter your input as you wish to change Step 2: Update all required attachment Step 3: Press Update button to update your profile Note: Application Category hyperlink will help you, how to upgrade your existing Services

21. Building NOC - Water

The purpose of getting Building NOC is to ensure the source of supply as well as safety and protection of existing network, Which is mandatory prior to obtain building permit from DM and to start construction activities at site Navigation Path Prerequisite Valid User ID and Password Registered Owner Master Simple Steps for Search existing Owner and relate Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, to identify an existing Owner or Press Search Button for Free Search Step 2: Select any of the Owner which you wish to create application. Customer eService Building NOC

Step 2: Select any of the Owner by pressing Owner Name Step 3: Select Type of NOC as per your wish e.g. New, Revision, Renewal or Additional load/Quantity Step 4: Select Connection Type e.g. Electricity or Water Step 5: Fill-up all mandatory information Step 6: Attached all required document Step 7: Press Submit Button Step 8: System will automatically generate application number, the same can be refer any time
Note: all * are mandatory fields in the application needs to be fill-up Building NOC Application From-Water

22. Design Approval - Water

The purpose of getting Building NOC is to ensure the source of supply as well as safety and protection of existing network, Which is mandatory prior to obtain building permit from DM and to start construction activities at site Navigation Path Prerequisite Valid User ID and Password Registered Owner Master Customer eService Design Approval Water

Approved Building NOC Simple Steps for Search existing Owner and relate Step 1: Enter any of the Search parameter e.g. Driving License No, Passport No, Trade License No, to identify an existing Owner or Press Search Button for Free Search Step 2: Select any of the Owner which you wish to create application.
Step 3: Select any of the Owner which you wish to create application. Step 4: Select any of the Owner by pressing Owner Name Step 5: Search Approved NOC by plot no etc Step 6: Select Approved NOC by pressing NOC No

Step 7: Select Type of NOC No as per your wish to create Design Application Waterl Step 8: Select Type of application e.g. New, Revision Step 7: Fill-up all mandatory information Step 8: Attached all required document Step 9: Press Submit Button Step 10: System will automatically generate application number, the same can be refer any time

Design Application-Water From

TheEnd


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User Manual

DEWA eServices User Manual

DEWA eServices User Manual

DEWA eServices User Manual

DEWA eServices User Manual

DEWA eServices User Manual

DEWA eServices User Manual

DEWA eServices User Manual

DEWA eServices User Manual

DEWA eServices User Manual

DEWA eServices User Manual

Create Owner (if Not available in DEWA Repository)

DEWA eServices User Manual

10. Building NOC

Note: all * are mandatory fields in the application needs to be fill-up

DEWA eServices User Manual

Building NOC Application From-Electricity

DEWA eServices User Manual

Building NOC Application From-Water

DEWA eServices User Manual

11. LV Design Approval

Navigation Path Prerequisite

DEWA eServices User Manual

Step 6: Select Approved NOC by pressing NOC No

DEWA eServices User Manual

DEWA eServices User Manual

12. LV Shop Drawing Approval

Navigation Path Prerequisite

LV Shop Drawing Approval

DEWA eServices User Manual

Step 6: Select Approved NOC by pressing NOC No

DEWA eServices User Manual

DEWA eServices User Manual

13. Fit-out Application

Navigation Path Prerequisite

Application for Fit-out

DEWA eServices User Manual

Note: all * are mandatory fields in the application needs to be fill-up

DEWA eServices User Manual

Fit-Out Application From

DEWA eServices User Manual

14. HV Design Approval

Navigation Path Prerequisite

Valid User ID and Password Registered Owner Master

DEWA eServices User Manual

Approved Building NOC

DEWA eServices User Manual

DEWA eServices User Manual

DEWA eServices User Manual

Note: all * are mandatory fields in the application needs to be fill-up

DEWA eServices User Manual

HV Inspection Application From

DEWA eServices User Manual

16. Electricity/Water/Infrastructure Application

DEWA eServices User Manual

Note: all * are mandatory fields in the application needs to be fill-up

DEWA eServices User Manual

DEWA eServices User Manual

Registered Owner Master Approved Application

18. Track your Application