Company Profile

Company profile Citibank:
Citibanking is more than just banking. Its your relationship with Citibank, a relationship in which Citibank is committed to meeting all your banking needs under one roof. Citibanking introduces new and value added products and services like providing you with the facility of doing your banking over the phone or fax and giving you a "No Bounce" guarantee on your checks, allowing you access to cash and information 24 hours a day, 7 days a week in the comfort of our vestibule design Citicard Banking Center. It also meets your need for information by providing a summary as well as details of all your accounts with Citibank Bahrain on one consolidated monthly statement of account.
About Standard Chartered Bank Bahrain

Standard Chartered leading the way in Asia, Africa and the Middle East
Standard Chartered Bank is the first bank in Bahrain, having started in 1920 and played a pivotal role in establishing Bahrain as a key financial centre. Over 90 years, the Bank enjoys the position of having the most extensive branch network amongst international banks in Bahrain with 7 branches. In Bahrain, we are one of the leading banks, offering an extensive range of products and services for personal customers, local companies, multinational corporate and financial institutions. Our main objective is to offer outstanding value to our customers by providing a knowledgeable, efficient and reliable service in a personal, helpful and responsive manner. Central to this service philosophy is the professional consultative approach we take with each customer. By getting to know them better, we can identify their needs and match them with quality products which suit them best.
Leadership profile
Citibank leadership;
Ayman Hafez's Overview
Current
Head of Shared Services for Citibank Bahrain & Qatar at Citibank Bahrain
Past Head of Shared Services for Citibank Egypt at Citibank Egypt Head of Payment & Payroll Department at Qarun Petroleum Company Payroll Accountant at Gulf of Suez Petroleum Company Education

Cairo University EL Gezira Language School
Ayman Hafez's Languages

English
(Full professional proficiency)
Arabic
(Native or bilingual proficiency)
French
(Limited working proficiency)
Standard chartered
Sadiq Jaffer's Overview
Current Past Owner at Business Care Co-founder & Owner at Smart Coaching Education University of Hull UK Owner at INTAJ Media Co-founder & Owner at Sehab Travel Business Consultant at Gulf Future Business SPC (Sole Proprietorship)
Sadiq Jaffer's Experience

Owner
INTAJ Media
September 2012 Present (2 months)
Co-founder & Owner

Sehab Travel
January 2012 Present (10 months) Bahrain
Business Consultant
Gulf Future Business SPC (Sole Proprietorship)
Sole Proprietorship; 11-50 employees; Information Technology and Services industry
October 2011 Present (1 year 1 month)
Owner
Business Care
September 2003 September 2011 (8 years 1 month)
Co-founder & Owner

Smart Coaching
Professional Training & Coaching industry
August 2004 August 2011 (7 years 1 month) Bahrain
Organizational structure
Citibank :
Citigroup's Corporate and Investment Banking provides a comprehensive range of world-class investment and banking services to corporates, governments and institutional investors in more than 100 countries around the world. We have significant operations in the world's most important financial and investment centres including London, New York, Boston, Frankfurt, Hong Kong, Milan, San Francisco, Singapore, Sydney and Tokyo among many others. In Australia and New Zealand, Citigroup has been an industry leader for over thirty years and today offers the broadest range of financial products, the most in-depth local and global industry expertise and the most comprehensive coverage of the world's financial markets. We are consistently ranked as the largest underwriter of equity and debt, and in the top tier of providers for M&A advice and securities trading. We are a leader in the provision of commercial banking services including cash management, foreign exchange, trade and treasury services. Citigroup's unmatched level of products, services, and geographic presence, combined with the world's largest bank balance sheet, makes us the premier financial organization for corporate and institutional clients in Australia and New Zealand.
Standard Chartered
Standard Chartered is a leading international banking group. It has operated for over 150 years in some of the world's most dynamic markets and earns more than 90 per cent of its profits in Asia, Africa and the Middle East. This geographic focus and commitment to developing deep relationships with clients and customers has driven the Bank's growth in recent years. Standard Chartered PLC is listed on the London and Hong Kong stock exchanges as well as the Bombay and National Stock Exchanges in India. With 1,700 offices in 70 markets, the Group offers exciting and challenging international career opportunities for nearly 87,000 staff. It is committed to building a sustainable business over the long term and is trusted worldwide for upholding high standards of corporate governance, social responsibility, environmental protection and employee diversity. Standard Chartered's heritage and values are expressed in its brand promise, 'Here for good'.
Threats, issues, problems and encountered
Achievements, successes, best practices, opportunities

Citibank has the best overall customer service rating based upon the companies you have selected to compare.
Overall Ratings
Below is a look at the overall customer service ratings provided for each company that is being compared:
COMPANY RATING REVIEWS ISSUE RESOLUTION REACHABILITY CANCELLATION FRIENDLINESS PRODUCT KNOWLEDGE
Citibank
27.71
325
Ratings Breakdown
The rankings listed in the table above were calculated from the following ratings:
Citibank has had 325 total customer service ratings of which 14 have been positive and 311 have been negative. This has resulted in an overall classification of Terrible.
New, innovative and best products
Comparative critique
Group synthesis/reflection
References
http://www.citi.com/bahrain/bhgcb/static/information_center.htm?eOfferCode=BHHTAU http://www.standardchartered.com/bh/about-us/en/ http://www.studymode.com/essays/Citibank-Organisational-Structure-664754.html http://www.customerservicescoreboard.com/versus/Citibank

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Company profile Citibank:

About Standard Chartered Bank Bahrain

Cairo University EL Gezira Language School

Ayman Hafez's Languages

Sadiq Jaffer's Experience

Co-founder & Owner

October 2011 Present (1 year 1 month)

Co-founder & Owner

August 2004 August 2011 (7 years 1 month) Bahrain

Threats, issues, problems and encountered

Achievements, successes, best practices, opportunities

New, innovative and best products

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