Fenner Handbook 2011

FENNER HALL
2011 Resident Handbook

Experience more than your degree..
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CONTENTS THIS HANDBOOK ABOUT THE HALL

A MESSAGE FROM THE HEAD OF HALL OUR HISTORY AND OUR NAME ETHOS CONTACTING THE HALL
EMAIL FACSIMILE TELEPHONE AFTER HOURS
5 5
5 6 6 7
7 7 7 7
DIVISIONAL POLICIES
1. 2. RE-ADMISSIONS POLICY
CONSIDERATIONS
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8
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DISCIPLINE
OVERVIEW ACTION VIA INTERNAL PROCEDURES ACTION UNDER THE DISCIPLINE RULES EQUAL OPPORTUNITY FOR STUDENTS EQUITY POLICIES PREVENTION OF DISCRIMINATION, HARASSMENT AND BULLYING COMPLAINTS APPLICABLE UNIVERSITY LEGISLATIVE INSTRUMENTS (AS AMENDED)
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9 9 10 12 12 12 13 14
4. 5.
LIQUOR HEALTH AND WELLNESS

EMERGENCY MEDICAL PROCEDURES/TRANSPORT TO HOSPITAL INFORMING EMERGENCY CONTACT PERSON(S) SECURITY IN HALLS ALCOHOL AND OTHER SUBSTANCE ABUSE UNDERAGE RESIDENTS AND THE SAFEGUARDING OF MINORS CLEANLINESS SHORT-TERM ILLNESS SEVERE PSYCHOLOGICAL DISTRESS LONG-TERM ILLNESS/DISABILITY DISEASE IN HALL
14 15
16 16 16 16 17 17 17 18 18 18
6. 7. 8. 9. 10. 11. 12.
RESIDENT AND HALL RESPONSIBILITIES ACADEMIC EXPECTATIONS PARKING SECURITY SMOKING IT ACCESS AND SUPPORT ELECTRICAL TESTING AND TAGGING
20 20 21 21 22 22 24
STAFF OF THE HALL

HEAD OF HALL DEPUTY HEAD OF HALL SUB-DEANS ADMINISTRATION MANAGER HALL OFFICER ADMINISTRATIVE OFFICERS ACADEMIC ASSISTANTS MAINTENANCE STAFF GROUNDS STAFF CLEANING STAFF
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25 25 25 25 25 26 26 26 26 26
ENTITIES OF THE HALL

FELLOWS OF THE HALL RESIDENTIAL SCHOLARS
RESIDENTIAL SCHOLAR - SENIOR RESIDENT DUTY WARDEN RESIDENTIAL SCHOLAR TRANSPORT ASSISTANCE RESIDENTIAL SCHOLAR - IT ASSISTANCE
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27 27
27 28 28 28
RESIDENTS COMMITTEE
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ACTIVITIES
ACADEMIC ARTS CULTURAL DINNERS/PARTIES/GATHERINGS SOCIAL SPORT
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28 29 29 29 29 29
ASSISTANCE
ANU SECURITY AFTER HOURS ASSISTANCE CONTACTS
EMERGENCY FENNER HALL ANU OTHER NUMBERS
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30 30 31
31 31 31 32
PASTORAL CARE TEAM

THE HEAD OF HALL THE DEPUTY HEAD OF HALL SUB-DEANS RESIDENTIAL SCHOLAR, SENIOR RESIDENTS
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32 32 33 33
FACILITIES
BATHROOMS BICYCLE STORAGE CAR PARK COMMON AREAS
COMMON ROOMS ONE AND TWO KATE HAYES ROOM SENIOR COMMON ROOM THE BOBBIE FENNER ROOM THE FRANK FENNER ROOM THE WARREN TV ROOM
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34 34 34 35
35 35 35 35 35 36 36
ROOMS FOR SOCIAL ACTIVITIES

ART ROOM MUSIC ROOMS
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36 36
COMPUTING
COMPUTER LABS (INFORMATION COMMONS) WIRELESS NETWORK ACCESS NETWORK ACCESS FROM YOUR STUDY/BEDROOM
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36 37 37
HEATING KITCHENETTES GROUND FLOOR KITCHEN LAUNDRIES
38 38 39 39
FINANCES
BURSARIES ACCOMMODATION TARIFF FEE PAYMENT
CREDIT CARD, CHEQUE OR CASH DIRECT DEBIT LATE PAYMENT
40
40 40 40
40 40 41
ROOM DEPOSIT
REFUNDS
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POLICIES & PROCEDURES

COMMON AREAS - PERSONAL ITEMS GROUNDS GUESTS LOST PROPERTY EXCLUSION FROM HALL NOISE CONTROL OFFICIAL COMMUNICATION EXAM SPECIAL ARRANGEMENTS NOTICES AND NOTICEBOARDS PROOF OF IDENTITY PETS RECORDS ROOM POLICIES SECURITY OF THE HALL
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41 41 42 43 43 43 43 44 44 44 44 44 45 45
TEMPORARY ABSENCES FROM HALL
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SAFETY
FIRE SAFETY
BREAK GLASS ALARMS FIRE RESPONSE EQUIPMENT CANDLES AND INCENSE SMOKE AND HEAT DETECTORS FIRE ALARM
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46
46 46 47 47 47
SECURITY CAMERAS
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SERVICES
ACADEMIC SUPPORT PROGRAM
ACADEMIC ASSISTANTS ACADEMIC MENTORS VISITING SCHOLARS ACADEMIC SKILLS AND LEARNING CENTRE
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47
47 48 48 48
THE ANU COUNSELLING CENTRE THE CANTEEN NEWSPAPERS PHOTOCOPYING STORAGE TRANSPORT
PUBLIC TRANSPORT (BUSES) ANU UNISAFE BUS FENNER HALL/ANU SHUTTLE SERVICE
49 49 49 49 49 49
49 50 50
CLEANING FACSIMILES FRONT OFFICE HOURS MAIL MAINTENANCE NEWSLETTER IMPROVING THE ENVIRONMENT TELEPHONES
50 51 51 51 52 52 52 53
YOUR ROOM
ARRIVALS AND DEPARTURES
ARRIVAL DEPARTURE
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53
53 53
FIELD WORK KEYS ROOM CHECKS ROOM INVENTORY ACCOMMODATION DURING THE SUMMER BREAK
53 53 54 54 54
WHAT TO BRING WITH YOU SHOPPING
55 55
This Handbook
This Handbook aims to provide residents with a reference to the ethos, policies, administration and facilities of the Hall. We hope that the information it contains helps you settle in and gives you a head start in making the most of your time at Fenner Hall and the ANU.
About the Hall

A message from the Head of Hall
Welcome to the Fenner Hall Community. Fenner Hall is a vibrant and thriving adult learning community. We share our lives in this community within a culture of respect and appreciation of diversity. We are also strongly focused on the reason why you are here: your learning journey as a student of the Australian National University. Fenner Hall staff, scholars, Fenner Committee Members and our residents all work together to enrich and broaden your experiences. It is certainly my personal hope that you will enter Fenner Hall with an open mind and a thirst for knowledge. It is also my hope that you will eventually depart with many treasured memories and with your views having been tested and refined via exposure to over 500 other souls who are also on their own learning journeys. So lets step out into this new journey together as community members and aim to support and develop each other. This Handbook provides clear policy and practical information to help inform your accommodation selection decisions, and to inform you about how we live here in this community.
We all look forward to meeting you.
Luce Buitleir Andrews Head of Hall
Experience more than your degree
Our History and our Name

Fenner Hall is named in honour of Emeritus Professor Frank Fenner AC, CMG, MBE, FRS, FAA, MD, DTM, Hon MD, Dr honoris causa (Univ Liege), FRACP, FRCP (Lond). Professor Fenners contribution as a microbiologist and a virologist is recognised internationally. His awards include the prestigious Japan Prize, the WHO Medal, the ANZAAS Medal, the ANZAC Peace Prize, the Matthew Flinders Medal, the Britannica Australia Award for Medicine, the Copley Medal, the Albert Einstein World Award for Science, Clunies Ross Science and Technology Lifetime Award and the 2002 Prime Ministers Prize for Science. Professor Fenner is not only one of the ANUs most distinguished scholars, but also one of the worlds most eminent scientists. As a result of Professor Fenners generosity, Fenner Hall offers bursaries from the Frank Fenner Foundation to returning students in financial need and scholarships from the Bobbie Fenner Foundation to students enrolled in the PhB (Honours) degree in Science. Fenner Hall is honoured to be so named.
Ethos
The term ethos refers to the distinguishing character, sentiment, moral nature, or guiding beliefs of a person, group, or institution.
Merriam Websters Collegiate Dictionary.
We take pride in a strong Hall ethos and commitment to assisting all residents to achieve their academic and personal potential. In line with our ethos, at Fenner Hall we ask you to harmonise your right of freedom of expression and a quality learning experience with the responsibility of allowing others the same right. We invite you to enjoy the many opportunities Hall life can provide, and sincerely hope you will emerge at the other end, different for your time with us. We make no distinction in our admissions process on the basis of gender, ethnicity, religion or sexual orientation. Rather, we seek individuals committed to the pursuit of academic and personal excellence in whatever guise that comes. The Hall has established a vital and vigorous academic environment and this, more than anything else, governs the day-to-day environment of the Hall. Residents of Fenner Hall are expected to consider others in our community, especially in matters of tolerance, cleanliness, noise level and safety. All residents of the Hall sign a Room Agreement for the full academic year or a specific part of the academic year if they belong to special programs or are offered a place in Hall after the start of the
academic year. We aim to maintain an academic community and this cannot be achieved without some stability of population. More than anything, the residents of Fenner Hall strive to create a community that is a little better than the world we live in. This is entirely possible if our starting point is the inherent humanity and dignity of each individual. To this end, we have accepted the need to balance the right to freedom of expression and a congenial lifestyle with the responsibility of allowing the same right to our colleagues. All residents of Hall thus have an obligation to behave in a community-minded manner. Repeated offences that clearly indicate a disregard for the requirements and concessions of community living may result in an individual being asked to leave Hall.
Contacting the Hall

Email
Enquiries.Fenner@anu.edu.au
Facsimile
+ 61 2 6125 9555
Telephone
+61 2 6125 9000
After Hours
(Emergency assistance for residents) + 61 2 6125 9017 or simply 59017 from Fenner Hall and other ANU telephones
Divisional Policies
1. Re-admissions Policy
The governing principle for readmission of residents within ANU Halls of Residence is to ensure that the Halls maintain a culture of mutual respect among resident members, a positive educational and social ethos, and due regard for ANU strategic plans. The Halls of Residence are also committed to the preservation of a balanced and diverse community. Residents sign a contract for a maximum of up to one academic year. Readmission is not automatic and is subject to a reapplication process, which is outlined below.
Considerations
Readmission of a resident to an ANU Hall of Residence is subject to the residents previous: a. observation of ANU policies and procedures (including the Discipline Rules) and the relevant Hall of Residences conduct requirements that are listed in the Room Agreement and Handbook, including but not limited to clauses pertaining to misconduct, noise, cleanliness, community safety, alcohol and tobacco; b. satisfactory academic performance, as defined under the Academic Progress Rules (for undergraduate and graduate coursework students) and the Research Award Rules (for postgraduate research students); c. fulfilment of the residents financial and other obligations, as outlined in the Room Agreement; d. full-time enrolment and a commitment to full-time enrolment for the following academic year. The readmission process may also take into account a positive attitude to community living, leadership and leadership potential, and the record of participation in such things as student government, sports, learning communities and other purposeful activities. Readmission is to be decided on an individual resident basis according to the above considerations. When a resident is not readmitted, the Hall of Residence must provide the resident with the reasons for its decisions, including reference to the considerations taken into account when making the decision. Where a resident has been offered readmission to a Hall of Residence, the residents readmission will be subject to: a. continued observation of ANU Statutes, Rules, Orders, policies and procedures (including the Discipline Rules) and the relevant
Hall of Residences conduct requirements that are listed in the Room Agreement and this Handbook; b. satisfactory academic performance (as defined in paragraph 1.1(b) above), which will be monitored at the end of each semester; and c. the resident maintaining a full-time enrolment. Residents will be invited to apply for readmission, usually in late September. Please refer to the University Accommodation website for a full description of the Re-Admissions policy: http://accom.anu.edu.au
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Discipline
Overview
As residents of the ACT, residents of an ANU Hall of Residence are subject to the applicable laws of the Commonwealth of Australia and the Australian Capital Territory. The Australian National University Statutes, Rules, Orders, policies and procedures apply to all students of the University and residents in Halls and can be found on the Universitys website www.anu.edu.au. The provisions contained in the Room Agreement and Hall Handbook apply to all Hall residents. Authorised Office-bearers for the purposes of discipline in the Hall (as referred to in Clause 4.2 of the Room Agreement) include the Head of Hall or General Manager, the Deputy Head of Hall, the Administration Manager, the Sub-Deans and Senior Residents.
Action via internal procedures

By Rule 4.1 of the Halls of Residence Rules 2005 (the Rules) the Universitys Council has vested responsibility in the Head of Hall for the good management and leadership of the Hall, for discipline in the Hall and for the well being of its residents. This is subject only to the direction of the Vice-Chancellor or his or her nominee. If behaviour of a resident who is also a student of the University is not of a level sufficient to constitute misconduct under the Discipline Rules (i.e. the behaviour is minor and is limited to the living environment within the Hall) or the resident is not a student of the University, then the disciplinary matter will be considered and a finding made by the Head. By virtue of these discipline procedures and in accordance with provisions in the Room Agreement, the Head may take any action considered necessary in the circumstances, and it may include immediate termination of residency, removal from the Hall, probation, fine up to $100, demand for repayment of costs incurred through damage, imposition of community service or request for apology. The Head will endeavour to provide the resident with a decision in writing within three (3) working days of the behaviour being advised to the Head.
Except in cases where the decision of the Head has resulted in exclusion of a resident, a resident may, if he/she is not willing to accept the decision of the Head, within seven (7) days of receiving the written decision from the Head, seek a review of the decision. A review must be sought in writing. An intra-Hall panel comprising the Deputy Head of Hall, Sub-Dean and a resident of the Hall (or equivalent roles where applicable), will be convened within three (3) working days to conduct a review. The panel will consider the facts of the matter that led to disciplinary consideration and the resident penalised may present submissions to the panel. The panel can interview witnesses but cannot compel their attendance to do so. Having considered the material before it, the panel will make a written report to the Head giving its view on the appropriateness of the findings of the Head. This report will set out the material considered, the reasoning given and comment upon the appropriateness of the penalty that was imposed by the Head. The Head will consider the report of the panel and determine whether to uphold his/her original decision or to vary it. Consistent with the Halls of Residence Rules making the responsibility of the Head subject to the direction of the Vice-Chancellor or his or her nominee, in cases where a resident has sought a review of the decision of the Head, the final decision of the Head along with the written report from the panel will be provided by the Head to the Vice-Chancellor or his or her nominee as soon as practicable after any final decision is made by the Head. Having considered the decision and the report of the panel, the Vice-Chancellor or his or her nominee may direct the Head to make a different decision if the Vice-Chancellor or nominee does not consider the penalty imposed is appropriate in all the circumstances. The decision of the Vice-Chancellor or nominee will be final and will be communicated in writing to the resident. Where the original decision or reconsidered decision of the Head has resulted in exclusion of the student, the Head will immediately notify the matter to the Vice-Chancellor or nominee. The resident will have the right to make any request for review regarding exclusion from the Hall directly to the Vice-Chancellor or his or her nominee (unless the exclusion is on the basis of non-payment of rent in which case no internal avenue of review is available). The decision of the Vice-Chancellor or nominee having reviewed the matter will be final and will be communicated to the resident in writing. Disciplinary findings under these procedures and the Universitys Discipline Rules 2007 (as amended) will be taken into account when considering re-admission of the resident to the Hall or to another Hall administered by the University.
Action under the Discipline Rules

If behaviour of a resident who is also a student of the University is of a level sufficient to constitute misconduct within the meaning of Rule 3.1 of the Discipline Rules 2007 (as amended), the Head, as prescribed authority for the purposes of the Discipline Rules, will assess the nature of the
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behaviour and may take immediate action in accordance with Rule 6. The Head will hold an inquiry and make a finding in accordance with the procedures set out in the Discipline Rules. If the resident wishes, the resident can appeal the decision of the Head to the Appeals Committee as provided in Rule 19.1 of the Discipline Rules.
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3.
Equal Opportunity for Students
The Australian National University has an express commitment to equal opportunity in education for students and prospective students. The ANU Equal Opportunity Policy is accessible on the ANU Equity policy web site: http://info.anu.edu.au/Policies/_DSTU/Policies/Equal_Opportunity_Policy.a sp and includes the commitment of ANU to promote inclusive study environments that value the diversity of backgrounds and perspectives of the University community for the purposes of: 1. improving access and participation of students from equity groups; and 2. eliminating discrimination on the grounds of sex; pregnancy; marital status; family responsibility; race, colour, ethnic or ethnoreligious background, descent or national identity; sexuality; age; Tran sexuality; disability; union affiliation, political conviction or religious belief.
Equity Policies
There are several equity policies located on the ANU Equity policy web site at http://www.anu.edu.au/equity/_policies.html to assist students with their specific needs or responsibilities. These policies are: Breastfeeding Disability Prevention of Discrimination and harassment and bullying Assessment Arrangements for Students from Language Backgrounds Other Than English Disclosure of Information by Students with a Disability or Illness Work, Study and Carer Responsibilities Children on Campus
Prevention of discrimination, harassment and bullying

The ANU has a policy on the Prevention of discrimination, harassment and bullying and is committed to ensuring that staff and students are treated with integrity and respect, recognising all members of ANU have the right to work and study in an environment free from discrimination, harassment and bullying. The ANU, including its halls of residence, will not tolerate discrimination, harassment and bullying behaviour under any circumstances and will take action against any staff member or student who is found to have breached this policy. This policy explains that: Bullying is repeated unreasonable and inappropriate behaviour in the workplace or education environment which comprises behaviour that intimidates, offends, degrades, insults or humiliates an employee or student. This can be physical or psychological behaviour.
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Discrimination can occur when someone, or a group of people, is treated less favourably than another person or group because of a specified attribute such as their race, colour, national or ethnic origin; sex, pregnancy, breastfeeding; relationship status; carer status; age; Tran sexuality; disability; sexuality; union affiliation; religious or political conviction or any other characteristic specified. Harassment can occur when someone is made to feel intimidated, insulted or humiliated because of their race, colour, national or ethnic origin; sex including sexual harassment; disability; sexuality; or any characteristic specified under human rights legislation. It can also happen if someone is working in a 'hostile' - or intimidating - environment. The behaviours can be overt or subtle, verbal, non-verbal or physical. Further information and explanations on discrimination, harassment, including sexual harassment, and bullying is available at the ANU Equity policy web site. In addition, training programs can be provided on equity policies including the prevention of discrimination and harassment. Refer to the ANU Student Equity web site for more details at: http://www.anu.edu.au/equity/_resources/_student_equity.html.
Complaints
Complaints of discrimination, harassment and bullying can be made using the Student Complaint Resolution policy and procedures at: http://policies.anu.edu.au/policies/student_complaint_resolution/policy The University has established Student Complaint Resolution policy and procedures at: http://policies.anu.edu.au/policies/student_complaint_resolution/policy for the resolution of complaints. Residents are encouraged to come forward with a complaint in the knowledge that a responsible Officer will take prompt and effective action to resolve it. The responsible Officers are the Head of Hall and Deputy Head of Hall or the General Manager at Toad Hall. Complaints are considered seriously, expeditiously and sensitively, with due regard to procedural fairness and confidentiality. Students may also seek advice from: The ANU Students Association (ANUSA) The Postgraduate and Research Students Association (PARSA) Senior Residents who are also trained contact people for issues of harassment. The Dean of Students who can assist with a problem or complaint relating to discrimination or harassment issues. Phone extension, 54184 or visit their website: http://www.anu.edu.au/dos/index.html
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Applicable University Legislative Instruments (as amended)

Halls of Residence Statute 2005 http://www.anu.edu.au/cabs/statutes/hallsresidencestatute.pdf Halls of Residence Rules 2005 http://www.anu.edu.au/cabs/rules/hallsresidrules.pdf Discipline Statute 2005 http://www.anu.edu.au/cabs/statutes/disciplinestatute.pdf Discipline Rules 2007 http://www.anu.edu.au/cabs/rules/DisciplineRules.pdf
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Liquor
The Hall encourages a responsible attitude towards the use of liquor in the Hall community as outlined in the Liquor in ANU Halls of Residence policy, see: http://accom.anu.edu.au/UAS/1598 The Hall reminds residents and their guests that they each share a duty of care toward fellow residents and guests within the Hall, in all situations including events and functions where liquor is made available. This approach is intended to allow residents to live and socialise happily in the Hall, respecting the rights of other residents. The objective of this approach is to enable those residents to enjoy liquor responsibly and in moderation. Equally, the Hall is respectful of those residents who choose not to consume liquor. Thus, there is an obligation upon Hall residents who consume liquor to do so responsibly and with consideration for others. The Hall will be responsive to the needs of residents with liquor related problems through appropriate support and referral mechanisms. Within the University, the sale, supply, consumption and advertising of liquor is regulated by the Liquor Statute 2007, as amended. Residents should be aware that:
Liquor may only be sold or supplied at the Hall to a resident or guest who is 18 years or over. A person under 18 years of age must not purchase, be served or supplied with, or consume liquor in the Hall. A list of under-age residents of the Hall, together with their photos, will be made available to persons serving liquor. If there are reasonable grounds for believing that a resident or guest is intoxicated, liquor must not be sold or served to that resident or guest. Reasonable grounds for believing (regardless of the actual
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belief of the bar assistant) that an individual is intoxicated are if the persons speech, balance, coordination or behaviour is seriously affected by the consumption of liquor.
Liquor must not be consumed in any public area of the Hall between 12 midnight and 12 Midday, unless the Head of Hall gives prior written approval. Functions and events where liquor is consumed must not be advertised without the written approval of the Head of Hall (where the advertising occurs within Hall premises) and the Director, Facilities and Services (where the advertising occurs in other parts of the University), and must not promote or encourage consumption of liquor as the primary purpose of a function or an event. Non-alcoholic drinks must be available at all functions and events where liquor is served. No resident may use a home brewing kit or make any form of alcoholic beverage on Hall property.
Binge and excessive alcohol consumption is not allowed in an ANU Hall of Residence. Examples include consumption of slabs or casks of wine, and hard spirits.
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Health and Wellness
Students come to ANU Halls of Residence and Colleges at an age where they are making life management choices with regard to such matters as relationships, alcohol and drug use, study and work patterns and health maintenance. The Halls of Residence admit concomitant responsibility to empower residents to make informed decisions about these complex issues. The Halls of Residence will conduct seminars and discussion groups, with the aim of assisting residents to make thoughtful choices. The Halls of Residence also recognise the need to promote individual good health and general well being in their respective communities. Poor diet, skewed sleeping habits, over-commitment and inadequate exercise and recreation, can often combine to significantly undermine academic performance and potential. The Halls will actively promote and provide programs and opportunities for understanding and improving intellectual functioning and mental/physical health. The Halls will liaise with the University Counselling Centre and the Academic Skills and Learning Centre to support pastoral and academic goals, and with organisations such as the ANU Sport and Recreation Association and ACT Health as well as the ANU Health Service to find relevant and appropriate responses to student health and wellness issues (e.g. a quit-smoking program in a Hall). The Halls will also work to provide a greater range of non-alcoholic based social events to assist in the same goal (e.g. a night at the local theatre, group entry in a fun run, a ski weekend).
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Emergency Medical Procedures/Transport to Hospital

The non-emergency transport to hospital is a private matter. Where appropriate, the Hall will recommend the use of a taxi. Where a resident chooses to be taken to hospital in a private vehicle, the Hall will recommend that a friend, in addition to the driver, also travel with the person seeking medical care. The only appropriate transport in an emergency is an ambulance. Ambulance costs are the responsibility of the person seeking medical care. It is highly recommended that Residents have health cover that includes ambulance travel. If staff/Residential Scholars accompany a resident to a hospital there is no requirement for them to remain after medical care has commenced.
Informing Emergency Contact Person(s)

As a general rule, informing the nominated emergency contact person(s) is at the option of the resident. However, in cases where there is grave concern for the health or well being of a resident, the Head of Hall may contact the emergency contact person(s) nominated by a resident in their Room Agreement.
Security in Halls
Security is everyones concern, and residents are expected to play their part in this by: behaving appropriately, and ensuring that their guests/visitors do the same; notifying appropriate people of suspicious or dangerous incidents; and following appropriate instructions authorised ANU personnel. from ANU Security and
The Halls will maintain an appropriate regime, in conjunction with ANU Security, to assist in providing all residents with an environment that is safe and secure. The Heads of Halls will ensure that their staff and functionaries are appropriately trained to deal with security issues, including when issues should be referred to ANU Security or the Police. Residents are responsible for the security of their personal property within the Hall.
Alcohol and Other Substance Abuse

Residents who have a recognised problem with the consumption of alcohol will be encouraged by Halls to seek professional counselling and advice. Halls will treat such residents with empathy and support, however inappropriate behaviour caused by the over-consumption of alcohol or any other drug in a Hall will be dealt with in accordance with the disciplinary provisions contained in the Room Agreement and Hall Handbooks.
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Residents are required to be aware of, and abide by, the legislation regulating liquor on the Universitys campus. The Halls of Residence do not tolerate the possession or consumption of illegal drugs within the Hall, its grounds, or the grounds of the University. A Resident who breaches this policy may have his/her Room Agreement terminated immediately. Whether the Room Agreement is terminated is at the discretion of the Head, acting reasonably in the circumstances. Should any resident self refer, seeking assistance to overcome addiction to an illegal substance, or if a resident is having problems with dependence to prescribed drugs (sleeping tablets etc), Halls will take all reasonable action within the law to provide support during this process.
Underage Residents and the Safeguarding of Minors

The Halls of Residence are dynamic communities made up primarily of adults, and there is limited capacity to adequately support and safeguard underage residents. Accordingly, students who will not reach 18 by the end of the forthcoming academic year will not necessarily be admitted as residents of a Hall. In determining whether to admit students who fall within this age category, the Head will take into consideration the background and maturity of the student, and the availability of alternative University approved accommodation. The Head of Hall or Deputy Head of Hall will meet with all incoming residents who are less than eighteen years of age to inform them about specific programs in place to assist them during this transition phase to adulthood. Heads of Halls will ensure that appropriate alcohol-free functions are provided so that underage residents are able to be included in the structured aspect of the social life in their community.
Cleanliness
The Halls are to be maintained at an appropriate level of cleanliness, including common areas and the rooms of residents. This is required for a number of reasons, including health issues, fire safety, and to assist all residents and staff in the general enjoyment of the facilities provided. Residents are responsible for ensuring that their rooms and shared common areas (such as kitchens, bathrooms, etc.) are left in an appropriate condition at all times. Halls may provide skills training in this area for residents who require it. The Hall is responsible for routine cleaning of all common areas of the Hall.
Short-term Illness
Halls accept the possibility that residents may suffer a debilitating illness that is neither communicable nor notifiable, for a short time. In such cases, the Halls undertake to extend every reasonable support, and to encourage residents in the pursuit of their studies.
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Severe Psychological Distress

Where a resident seems to be showing signs of significant psychological distress (such as self-harming behaviour, symptoms of a psychotic episode or suicidal ideation), a designated staff member will attempt to ensure that appropriate support is made available. This may include consultation with and/or referral to health or counselling services including ACT Mental Health, University Counselling Centre, ANU Health Service or another health service provider. A Safety Plan may also be developed in collaboration with the resident. As with a medical emergency, where there is grave concern for the health or well being of a resident, the Head of Hall may contact the emergency contact person(s) nominated by a resident in their Room Agreement.
Long-term Illness/Disability
In addition to communicable diseases, which may have a direct impact on the operation of a Hall, residents occasionally suffer from long-term illnesses or disabilities. Where a resident suffers from a long-term illness or disability that imposes a significant burden upon the Hall, and it is unreasonable for the Hall to continue to make further adjustments for this illness or disability, the Hall reserves the right to terminate a residents Room Agreement. Before considering whether to terminate a Room Agreement, the Hall will: advise the resident of the impact that their illness has upon the operation of the Hall and the other residents; and hold discussions with other relevant areas of the University, including Disability Services Unit, the University Health Service and their academic area to examine alternative methods and reasonable adjustments that will enable the Hall to assist in the management of the illness.
See also the Disclosure of Information by Students with a Disability or Illness Policy: http://policies.anu.edu.au/policies/disclosure_of_information_by_students_ with_a_disability_or_illness/policy Only if the above discussions/resultant actions do not produce a reasonable and appropriate management process will the Head exercise their discretion to terminate the Room Agreement.
Disease in Hall
Communicable Disease In the case of contracting an infectious disease such as measles, a resident should, if possible, leave the Hall for the infectious period. If this is not possible, the resident is to cooperate with the Hall to ensure in-house isolation by:
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restricting himself/herself to his/her own study bedroom and a dedicated bathroom area; avoiding common areas of the Hall; excluding himself/herself from any Hall activities during the infectious period; careful hand washing etc if the infection is contagious by that route; and
care with coughing, sneezing in common areas, etc. The Hall will provide assistance with the provision of meals and other personal needs, within the capacity of the Hall. The Head of Hall or Deputy Head of Hall will advise the resident of the statutory or recommended period of isolation. If there is a breakout of an infectious disease involving a significant number of residents, the Head will seek medical advice from University Health Service about how best to contain it. Notifiable Disease Where a person has a reasonable suspicion that a resident has a notifiable disease, they will refer the matter to the Head of Hall. Where the Head of Hall reasonably believes the resident has a notifiable disease, the Head will refer the resident to the University's Health Service or the residents own GP for a medical assessment of whether the resident has a notifiable disease. If the resident does have a notifiable disease the Health Service or GP is required to report the disease in accordance with the Public Health Act 1997. They (or the Chief Health Officer of the ACT) may direct the University (and the Hall) on how any public health aspect of the disease is to be managed within the University or Hall, where applicable. If a resident fails to attend a GP examination on request of the Head of Hall, they may be excluded from the Hall until such time as they obtain medical advice demonstrating that they do not pose a disease risk to other residents. If a resident who does attend a GP examination is required to leave the Hall because they have a communicable disease, their return to the Hall is dependent on them obtaining medical advice demonstrating that they are fit to return to Hall and present minimal or no risk to fellow residents. Where a resident is required to leave Hall because they have a communicable disease, the Hall will provide reasonable assistance to enable the resident to locate suitable alternative accommodation. Financial hardship for relocation will be assessed on a case-by-case basis.
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6.
Resident and Hall Responsibilities
In all ANU Halls of Residence, residents are expected to maintain a mature and responsible attitude to life, with informality being the general approach. This responsible attitude allows us to keep the number of rules to a minimum, but the following specific resident responsibilities are brought to your attention: Fenner Hall: is non-smoking; does not tolerate illegal drugs or firearms; does not allow any pets; requires noise levels to be kept to reasonable levels; makes residents responsible for the behaviour of their guests; and will terminate a Room Agreement for anti-social behaviour, such as theft, harassment, drunkenness, wilful damage, any sort of violence, interfering with fire alarms or safety equipment, disobeying the instructions of a Fire Warden, or a breach of any of the rules in this Handbook or the Room Agreement.
Each resident has an obligation towards community-minded behaviour. The rules set out in this Handbook are designed to maintain a happy, safe, and harmonious living and study environment for all. In return for meeting their responsibilities, residents can expect: to be treated courteously and politely by staff; to receive adequate prior notice before work is carried out in the Hall that may cause disturbance; the provision and upkeep of a safe, clean and reasonably quiet living and study environment; while the right to privacy is respected, the Hall reserves the right to enter a room where a potential emergency exists (e.g. fire alarm, concern for a residents welfare), to deal with noise emanating from unattended rooms, to conduct inspections, or attend to maintenance issues; to receive a Schedule of Fees setting out their financial commitments for the year. Charges for laundry, linen, phone and internet usage, and other ancillary services may change throughout the year; and the opportunity to express concerns or ideas for the operation or improvement of the Hall.
7.
Academic Expectations
The Hall exists to support the academic endeavours and personal development of its residents by maintaining suitable community values and assistance and guidance to individuals. The Hall expects that having been offered a place at the Australian National University, you have the skills and ability required to achieve academic success. We know also that conditions change and events happen that make study difficult and in
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some cases impossible at certain times. We require you to meet with the Deputy Head of Hall, one of the Sub-Deans or the Head of Hall if your academic results are a cause for concern. We encourage you to be proactive if you start to struggle with your studies. Take advantage of the Halls Academic Support Program and chat to the Deputy Head of Hall. Invariably problems are best dealt with early. Residents should be aware that the Australian National University has stringent standards regarding academic progress that may affect your enrolment and therefore your eligibility for residency in the Hall. More information can be found at: http://policies.anu.edu.au/procedures/academic_progress/procedure
8.
Parking
Resident-only parking is available at all Halls. These spaces are limited and only available to those with a valid permit issued by the ANU Parking office. Spaces are not reserved and are allocated on a first-come firstserved basis in First Semester. Residents are strongly encouraged to apply for permits before the start of the academic year. Please note, permits are only issued to enrolled students so the time available to apply between confirmation of your enrolment and arrival at university is short. As access to parking is not guaranteed, you need to consider your personal arrangements if you arrive at Hall with a car and are unsuccessful with your application for a campus parking permit. Permits sell quickly and are only valid for the resident-only parking area adjacent to your Hall. Residents may apply for a temporary parking permit for a guest from the front office of the Hall. These temporary permits are valid for the term of a visit up to a maximum of 10 days, and allow the permit holder to park in the Resident parking area as stated on the card, dependent on availability. For more information on obtaining an ANU parking permit please see: http://transport.anu.edu.au/index.php?pid=102
9.
Security
Personal safety is an issue affecting everyone on Campus. By recognising and avoiding potentially risky situations, you can greatly increase your personal safety. ANU Security will escort you to/from anywhere on campus to/from the Hall. Call 52249 to arrange a security escort. Security Officers have many duties to perform; delays may at times be unavoidable and emergencies always take priority.
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The University also provides a free after-hours bus service with a set route around the main campus and to Fenner Hall. For more information, see: http://facilities.anu.edu.au/unisafe The security of the Hall and the grounds is best afforded through the vigilance of residents. If you see suspicious behaviour in the Hall or on the grounds, please report it immediately to the Senior Resident on duty, the front office, or ANU Security on 52249.
10. Smoking
The Australian National University maintains a smoke-free environment. Smoking is prohibited in all University buildings and vehicles in addition to those locations where smoking is legally prohibited or otherwise restricted by the Smoke-free Areas (Enclosed Public Places) Act 1994 (ACT). This includes your room and applies to all residents, guests, and staff. Persons who wish to smoke outside the Hall are required, while smoking, to keep at least 10 metres away from any entranceway, doorway, window or ventilation intake of the building. If you feel you must smoke, please ensure that your decision does not impact on others; Do not smoke near non-smokers. People should be able to come and go from the Hall without walking through a cloud of cigarette smoke. Ensure that you are at least 10 metres away from side entrances to the Hall if you are smoking. It is intolerable and unhealthy for residents to have cigarette smoke blow into their rooms. Please dispose of your cigarette butts responsibly. We take pride in the Hall and litter (cigarette butts are litter) gives a very poor impression of the calibre of our community. Please ensure that any noise you make does not disturb your fellow residents.
11. IT Access and Support

Your access to the Internet is provided through the University and you are subject to all relevant University Statutes, Rules, Orders, policies and procedures governing use of information technology resources as well as other applicable laws. A guide for connecting your computer to the ANU network is available from the front office of the Hall. Please note that the ANU requires all residents wanting connection to the Internet to have installed: An up-to-date virus scanner; and All current security patches for your operating system.
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To help you protect your machine the University provides a free virus scanner to all staff and students as well as providing local copies of security patches for operating systems. It is also recommended that you turn on, or install, a personal firewall blocking as much network traffic as possible. For more information on how to secure your machine and to download your free virus scanner please visit the web site http://security.anu.edu.au. Local IT assistants are available to check your machine and will be able to advise you how to get it ready for connection to the network. After you have connected you will need to continually monitor your computer and ensure that it is kept up to date. Modems cannot be used in the Hall, as the phones operate on the ANUs PABX system. The PABX is incompatible with modems and may damage your equipment due to its high voltage. Residents must not extend their local network with hubs, switches or wireless LAN access points, according to the ANUs Networks Operation Policy. The security of your machine is not the responsibility of the Hall. The Internet has never been and probably never will be secure, it is your responsibility to ensure that your virus scanner is up to date and your computer has the latest operating system updates. Failure to do so may result in internet access being revoked by the University. University IT networks may not be used to copy or distribute copyright material without the permission of the copyright holder. Breaches can lead to immediate sanctions and suspension from the network and action by the University under the Universitys IT policies and Discipline Rules. Please see these sites for more information on relevant University IT policies: http://policies/policies/acceptable_use_of_communication_and_informatio n_systems/policy http://policies/policies/information_infrastructure_security/policy http://policies.anu.edu.au/policies/network_access/policy http://policies.anu.edu.au/policies/network_operations/policy http://policies.anu.edu.au/policies/internet_domain_naming_and_ip_addre ssing/policy

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12. Electrical Testing and Tagging

The Australian National University requires all high risk electrical appliances in Hall, including those owned by residents, to be tested for safety and tagged. Where appliances do not meet safety requirements they must be removed from the Hall. Soon after your arrival, the office may arrange to have your appliances tested. You must make your appliances available for this purpose. Personal computers and some other electronic items are not included in the testing regime. For reasons of fire safety and electrical loading limitations you are not permitted to have in your room: Heaters of any description Cooking equipment, including toasters and rice cookers Air-conditioning units Washing machines or dryers Electric blankets Irons
Remember all electrical appliances in Australia are 240 volts. When using electrical equipment: Check the safety tag; ensure that the next test/retest date recorded has not been passed. Make sure mains cords are well-connected and in good condition. Make sure extension cords are uncoiled and protected from undue wear, tear and exposure. Use equipment only for its intended purpose. Ensure electrical equipment is in good condition. Use power-boards only with overload protection, double adaptors may not be used. Do not position equipment where it will pose a hazard. Unplug equipment before cleaning it. Turn items OFF when not required. It is a safer practice to do so and the impact on the environment can be reduced considerable if power consumption is cut.
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Staff of the Hall
Head of Hall
The Head has overall responsibility for the good management and leadership of the Hall, for discipline in the Hall, for the well being of its residents and staff and for the maintenance of the Halls buildings. The Head is also responsible for the formulation of Hall policy. The Head also leads the ANU Learning Communities housed at Fenner Hall.
Deputy Head of Hall

The Deputy Head of Hall plays an important role in assisting the Head in the many pastoral, social, administrative and disciplinary tasks that need to be addressed. The Deputy Head of Hall is responsible for the supervision and management of the Halls Residential Scholar and the Academic Development Programs. The Deputy Head of Hall is available for offering advice or referral on a range of personal or academic problems that may confront residents. The Deputy Head of Hall is also responsible for the development and coordination of Hall cultural, social, and community activities.
Sub-Deans
There are usually two Sub-Deans appointed and each is actively engaged within a tower. Sub-Deans are actively involved in the life of the Hall and assist with discipline, pastoral care and academic support.
Administration Manager
The Administration Manager is responsible to the Head for the day-to-day operations of the Hall including the Front Office, the Admissions Office, IT issues, room management, fee payments, cleaning, security, maintenance, and transport and conference business.
Hall Officer
The Hall Officer provides administrative support to the Office of the Head, especially in matters relating to the admission of Hall residents and conferences. The Hall Officer also plays an important role in the day-today communication with present and prospective residents of the Hall. The Hall Officer maintains a record of each resident in the Hall. Residents are responsible for ensuring that their information is regularly updated and correct. These details are vital in the case of an emergency. Residents should direct all admissions, rooms and kitchen enquiries to this office.
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Administrative Officers
The Front Office staff are responsible to the Administration Manager for the provision of the day-to-day requirements of the residents. Services include: payments mail and fax service check in/check outs general enquiries If ever you are unsure about whom to see, ask the Front Office Staff and they will ensure that your enquiry is dealt with appropriately.
Academic Programme Organisers

Fenner Hall provides help for residents in need of academic assistance. The emphasis is on support, rather than replicating the tutoring provided by the Universitys academic staff. We try to supplement the role of the Universitys Academic Skills and Learning Centre by drawing on the experience and knowledge of our best academic performers, thereby developing better study skills and outcomes. Where numbers permit, we offer study groups in particular subjects. Our Academic Programme Organisers are residents with excellent academic records and provide academic support via seminars, study groups and mentoring. The Academic noticeboard on the ground floor next to the Head of Halls office publicises our ongoing program as well as special events throughout the year.
Maintenance Staff
Maintenance staff are responsible to the Administration Manager for provision and coordination of maintenance services in the Hall and its grounds. They are charged with responding professionally, quickly and efficiently to reported faults and to monitoring the Hall, its fittings and grounds on a regular basis. They liaise with contractors and ANU Facilities & Services staff and carry out appropriate maintenance tasks as required.
Grounds Staff
Our Gardeners task is a difficult one due to the enormous challenges presented by low rainfall and the ever-increasing need to reduce water consumption. You can assist greatly by taking care with litter and by not walking over garden beds.
Cleaning Staff
The Hall employs the services of a contract cleaning company. Should you experience any difficulties with the quality or level of service provided please inform Hall administration as soon as possible. It is the Administration Managers responsibility to ensure the Hall is maintained in an appropriate state and to deal with any problems that may eventuate.
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Entities of the Hall
Fellows of the Hall

Fellows are respected ANU academics who are invited by the ViceChancellor to become members of the Fenner Hall Community. The program is evolving at Fenner Hall and in 2011 we will see more opportunities for interaction between residents and Fellows. Given that they are busy academics, there is a great deal of flexibility in these roles and each Fellow will choose to contribute in their own way. In general terms they voluntarily commit their time to the Hall; attending a number of formal and social events throughout the year; engaging with residents and promoting the Hall within the University and wider community.
Residential Scholars
Residential Scholarships are designed to assist the recipients with their academic endeavour and to support their highly valued community contribution in the Hall. The scholarships provide exceptional opportunities for development of skills and leadership ability. We encourage all suitable residents to apply for these prestigious awards. These scholarships are available to students of the Australian National University only and recipients are required to reside in Fenner Hall. All Residential Scholars contribute to the Hall by supporting residents academic endeavour and by contributing to the resident support network that underpins our community. Residential scholars may be invited to contribute to one or more of the following aspects of Hall life: pastoral care, helping to facilitate activities associated with IT, the library, the canteen, cultural activities and transportation.
Residential Scholar - Senior Resident

A Senior Resident (SR) is allocated to each floor. SRs engage with residents, developing and promoting community spirit, responding to noise complaints, behavioural problems and looking out for the welfare of residents. They are available for advice or referral on a range of problems that residents may confront. SRs promote cleanliness and tidiness in Hall and monitor areas for maintenance faults and other health and safety issues. SRs play a crucial role in the social cohesion and operation of the Hall. Senior Residents are Authorised Officers of the Hall for the purpose of the Accommodation Agreement and University/Hall disciplinary procedures.
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Duty Warden
Senior Residents undertake additional Hall wide responsibilities on a rostered basis outside business hours as the Duty Warden. They are often the first point of contact for assistance in Hall.
Residential Scholar Transport Assistance

Two of our Residential Scholars will be involved in assisting residents with their transport needs. Primarily by utilising the Hall bus for shopping trips and Hall excursions, they will also ensure that current information is available on local and interstate public transport options.
Residential Scholar - IT Assistance

Two of our Residential Scholars support residents with IT (information technology/computing) issues. They help residents with network connections from their study/bedroom, provide advice and basic information about software use, help maintain the Halls computer labs and support the Fenner Hall intranet, Fennetic.
Fenner Residents Committee

The Fenner Residents Committee (FRC) represents and serves the Hall community. They provide a great number of events and activities during OWeek and throughout the year. In addition to actively fostering opportunities for residents to participate in the sporting, cultural and social life of the Hall, the FRC represents resident views and interests to the Hall and the University. The Committee aims to make your experience at Hall a memorable one, but please remember it is your community and you are expected to contribute. The FRC is an ideal starting point for you to find ways to get involved. Whether you stand for office, work in a specific area of interest, volunteer to help with a particular event or support the efforts of others with enthusiastic participation, there will be opportunities for you to assist with fostering Hall spirit.
Activities
Academic
Keep an eye on the Academic Development Programmes noticeboard next to the Head of Halls office for details of seminars, tutorials, lectures and other Hall events. Details of the ANU lecture series and other events can be found on: http://billboard.anu.edu.au/events.asp
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Arts
The Arts scene at Fenner Hall is extremely strong, with Fenner often placing very highly at intercollegiate events. The FRC Arts Sub-Committee will be your main link with Inter-hall arts events. The art competitions, talent quest, public speaking and debating are just a few of the annual events on offer. Contact the FRC for more information. ANU arts events can also be found at: http://billboard.anu.edu.au/events.asp
Cultural
Two of our Senior Residents oversee a portfolio which focuses on the international aspects of our community. When combined with the initiatives of the FRC, the cultural calendar for 2011 will be particularly strong. Multicultural Week and embassy visits have been particularly enjoyable in recent years.
Dinners/Parties/Gatherings
We encourage you to organise dinner parties and other gatherings in Hall, but require the functions to be approved and the rooms booked BEFORE any advertising of the event takes place. For approval of an event you will need to fill out an Event Request form, which is available from the front office. Do NOT leave arrangements to the last minute as it may not be possible to approve your request without adequate notice!
Social
The Hall has an active social life thanks to the efforts of the FRC who try to appeal to all residents by offering a diverse and interesting range of activities. The emphasis is on fun and safety at all events and the Halls Ethos and Liquor Statute must be observed. Please approach FRC members if you wish to make a suggestion for a social function during the year.
Sport
The Inter-hall Sporting Competition is an arena where we see the depth of passion and spirit in the Hall. Whether as participants or as members of the cheer squad the strength of feeling is obvious.
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Assistance
ANU Security
ANU Security will escort you to/from anywhere on campus to/from Fenner Hall. Call 52249 to arrange a security escort. Security Officers have many duties to perform, so delays may at times be unavoidable and emergencies always take priority.
After Hours Assistance

Senior Residents undertake additional Hall-wide responsibilities on a roster basis as the Duty Warden and will often be your first point of contact for assistance outside business hours. The title Duty Warden is both traditional and honorary, but it must be noted that they are Authorised Officers of the Hall for the purpose of the Accommodation Agreement and University/Hall disciplinary procedures. Duty Wardens are available daily from 5:00 PM until 9:00 AM throughout weekdays (from 4:00 PM Friday) and at all times on the weekend and Public Holidays. The Duty Warden may be contact between 11:00 PM and 9:00 AM for genuine emergencies, urgent situations or noise disturbances within Hall ONLY. DO NOT contact them for less pressing matters that can wait until after 9:00 AM. Outside the 11:00 PM to 9:00 AM time period the Duty Warden can be contacted for assistance with; checking-in lock-outs noise disturbances within Hall emergency or urgent situations (fire, accidents, intruders, flooding etc) access to locked common areas information and advice. You can contact the Duty Warden by telephoning 59017 from your room phone or any other Hall extension.
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Contacts
Emergency
Emergency Police, Fire, Ambulance

Alcohol And Drug Crisis Management Lifeline (24 Telephone Counselling) Mental Health Crisis Team Poisons Information Centre
0 + 000
0 + 6205 4545 0 + 13 11 14 0 + 1800 629 354 or 0 + 6205 1065 0 + 13 11 26 59100 or 6125 9100 59004 or 6125 9004 59007 or 6125 9007 59101 or 6125 9101 59000 or 6125 9000 59017 or 6125 9017 59200 or 6125 9200 52972 or 6125 2972 52444 or 6125 2444 55849 or 6125 5849 55810 or 6125 5810 55700 or 6125 5700 53593 or 6125 3593 52442 or 6125 2442 54184 or 6125 4184 55036 or 6125 5036 54806 or 6125 4806 53598 or 6125 3598 54643 or 6125 4643 53520 or 6125 3520 54428 or 6125 4428 54013 or 6125 4013 52005 or 6125 2005 53517 or 6125 3517 54187 or 6125 4187 52249 or 6125 2249 55111 or 6125 5111
Fenner Hall
Head of Hall, Luce Buitleir Andrews Deputy Head, Jasmine Jury Administration Manager, Susanne Smethills Hall/Admissions Officer, Hollie McGowan Front Office, Sarah Docker and Catherine Firth Duty Warden (see After Hours Assistance, above) Sub-Deans
ANU
Academic Skills & Learning Centre ANUSA ANU Students Association ANUSA Student Welfare Officer Ms Bronwyn Evans Canberra School of Art Canberra School of Music Careers Centre Counselling Centre Dean of Students Professor Penny Oakes Disability Support Unit Equity Unit (Student) Deborah Tranter Health Service (ANU) Medical Doctors International Education Office Jabal Centre Library J. B. Chifley Library Law Library R. G. Menzies Library W. K. Hancock PARSA (Postgraduate and Research Students Association) Security Telephone Switchboard
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Other Numbers
Abortion Grief Counselling Alcohol & Drug Service Calvary Hospital, Haydon Drive, Bruce Canberra Hospital, Yamba Drive, Garran Canberra Rape Crisis Centre Canberra Youth Refuge Domestic Violence Crisis Service Family PlanningReproductive & sexual health information G Line (Gambling Problems) Health Direct Aust Health information and advice Lifeline Mental Health Crisis Assistance OConnor Pharmacy, OConnor Shops (Open daily 9am11pm) Police Civic (City) Station Police Attendance Salvo Care Line Womens Information and Referral Centre Youth Law Centre - ACT 0 + 1300 363 550 0 + 6207 9977 0 + 6201 6111 0 + 6244 2222 0 + 6247 2525 0 + 6247 0330 0 + 6280 0900 0 + 1300 658 886 0 + 1800 633 635 0 + 1800 022 222 0 + 13 11 14 0 + 1800 629 354 0 + 6248 7050 0 + 6256 7777 0 + 13 14 44 0 + 1300 363 622 0 + 6205 1075 0 + 6262 7077
Pastoral Care Team

The Hall provides a comprehensive support network, including the Head, Deputy Head of Hall, the Sub-Deans, Senior Residents and other Residential Scholars to assist residents who have health, academic, financial or personal problems.
The Head of Hall

The Head is responsible for Hall administration, academic support and pastoral care and charged with leadership of the residential community. He works closely with the Deputy Head of Hall and Administration Manager to achieve appropriate outcomes.
Deputy Head of Hall

The Deputy Head of Halls responsibilities encompass three main areas: support for residents in need, developing and monitoring the Halls academic support program and community development initiatives. If you are having a difficult time of it, please call in to see the Deputy Head of Hall. They will also be delighted to see what suggestions you may have or new initiatives that might benefit the Hall.
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Sub-Deans
Sub-Deans assist the Head and Deputy Head in their duties and coordinate many of the Senior Residents activities. Like the Deputy Head, the Sub-Deans are a good source of information and referral for a wide range of academic and personal matters. There are two Sub-Deans and each takes responsibility for a tower of the Hall.
Senior Residents (SRs)

SRs play a special role in the leadership of the Hall, and apply skills in care, coordination, leadership and planning that contribute to enabling Fenner Hall to meet its own high standards. SRs reside in each of the Halls floors and have particular responsibility to help create the best study and social environment possible on their floor. Through their work developing the Hall community they might plan a theme night, arrange a tour, assist with Open Day activities, or invite a speaker to the Hall to speak about current events or recent research. SRs will invariably talk someone through a case of homesickness and may be the first point of contact in emergencies such as fire, power failure or flood. Every SR is a trained first-aid officer and has a first-aid kit in their room. If you have relationship problems, family problems, are homesick, or are concerned or unhappy in any way, the SRs are there to listen and to help where they can. All Residential Scholars and staff have a duty of care toward the residents of the Hall. Duty of care is not the same as loco parentis (a legal term meaning in place of parents). The Hall deals with you, not your parents. Your parents will only be contacted with your permission. In exceptional circumstances, such as when a resident cannot give permission, the Head may contact parents to inform them of a situation. All Senior Residents and staff are expected to respect confidentiality. You may confide sensitive issues and seek advice from them. In some cases they may decide another person (such as a counsellor or lecturer) should be involved. They will not normally contact that other person without first speaking with you. The University also provides a range of support services, and others are available in the wider ACT community. Senior Residents and staff can advise you about these and put you in touch with the right person. SRs also have administrative responsibilities. For example they serve as Harassment Contact Officers, act as an after-hours contact point and assist the Residents Committee in organising events. They also help the Head and Deputy Head implement Hall policies.
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Facilities
Bathrooms
Each floor has three bathrooms, each containing two toilets, one shower and one bath/shower. One bathroom is for use by males ONLY, one for females ONLY, and one is unisex (available for use by both sexes). So as to avoid embarrassment, please make sure you use the appropriate bathroom. KEEP THE BATHROOM CLEAN IF YOU MAKE A MESS.CLEAN IT UP
Bicycle Storage
Bicycles must be registered at the Front Office and display the appropriate Fenner Hall Bike Sticker. Bicycles need to be registered each year. Always park and lock your bike in a bicycle shed, this is your best insurance against theft. Swipe cards allow access to the bicycle sheds. Do NOT secure bikes to other locations around the Hall or to the visitor rails, any such bikes may be removed and treated as lost property. When a bicycle is not in use it may be dismantled and stored in the floor baggage room provided it is carried, not wheeled, within the building. U-Bolt locks are the safest device for securing a bicycle and are strongly recommended. Bicycles that are abandoned and simply left in the hall bicycle sheds will be removed at the end of each semester. Ensure that you register your bicycle with the Administration staff. Dont forget your helmet.
Car Park
Residents of Fenner Hall may park their cars at the Hall in the designated Resident spaces if they display a Fenner Parking Permit. Permits may be obtained from the Front Office and are free of charge to residents. Residents who park illegally at Fenner Hall may be fined. To park your car on the ANU campus you must purchase an ANU permit. Therefore, if you plan to park both in the Fenner car parks and on campus you need two permits. Guests of residents who require parking may obtain a temporary permit from the Front Office or Duty Warden and park in areas marked Visitors Parking. Do not leave valuables in your car.
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The car parks are patrolled at irregular intervals by ANU Security. If you have the misfortune of having your car broken into or stolen, please report it to ANU Security, the Police (if you consider it appropriate) and to the Deputy Head or the Administration Manager.
Common Areas
Common areas of the Hall are, as you would expect, shared amenities available to all residents of Hall. Some areas can be booked for private functions through the Front Office.
Common Rooms One and Two

These large interconnecting rooms on the ground floor are the scene of most large-scale Hall events.
Kate Hayes Room

A small seminar room celebrating former Head of Hall, Ms Kate Hayes, this room is primarily used for tutorials, group study and meetings. Academic Programme Organisers often use this room. For use of this room you need to make a booking at the Front Office.
Senior Common Room

The Senior Common Room is a meeting place for graduates and mature aged students. It is also the venue for many functions open to all Hall members. Behaviour in the SCR must be in keeping with the nature of such an organisation. As the SCR is also adjacent to and only accessible via a residential floor, residents are asked to be quiet as they travel to and from this area.
The Bobbie Fenner Room

Commemorating the late Mrs Bobbie Fenner, wife of Professor Fenner, this delightful room is used for private functions and special Hall events. Since its dedication in 2006 the room has seen many lectures, group study sessions, cocktail parties, meetings and dinners.
The Frank Fenner Room

The Frank Fenner Room is located adjacent to the main kitchen. The room is intended to be the social hub of the Hall, allowing all residents a place to socialise without impacting on those who are concentrating on their academic work. This room is available for use by all residents 24 hours a day. Alcohol must not be consumed or brought into the Frank Fenner Room unless specifically authorised by the Head of Hall. With an enormous fireplace as the centrepiece of the room the Frank Fenner Room is a relaxing haven for all residents. Foxtel and free to air television is available.
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The Warren
The Warren Lounge is for relaxation and recreation. The Warren opens out into a large, secure external area that offers a range of seating, a large grassed area and barbecues. Partially covered with shade sails this area provides a restful, cool space during the hot summer months.
TV Room
With free to air television, Foxtel and a DVD player this is the space that allows you to get in touch with your inner couch potato.
Art Room
Located on the 10th floor of the South tower this light and airy room is perfect for most art projects. Access can be arranged through the Front Office.
Music Rooms
The music rooms are located on the 10th Floor on North Tower. For access to the music rooms you need to make a booking at the Front Office.
Rooms able to be booked for Social Activities

The following areas may be reserved for approved private functions:

The Bobbie Fenner Room Common Rooms 1 and 2 The Senior Common Room
Computing
Computer Labs (Information Commons)
Computer rooms are provided for the use of Hall residents, with the priority being for academic use. These rooms are equipped with a mix of PCs and Macs, and a laser printer. The computers are connected to the ANU Network, and have identical software configurations to the Information Commons Computer Labs on campus in places such as the Chifley Library. All labs are available to Residents 24-hours a day. It should be remembered that the Computer Rooms are primarily a quiet place for study. To this end, some common sense rules apply to your use of them: Eating, drinking or smoking in the computer rooms is not allowed. The rooms are for Fenner Hall residents use only. Noise (especially from computer games) and conversation should be kept to a minimum, and music should only be listened to using headphones.
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Machines may not be reserved for more than 5 minutes. If you require a longer break, please vacate the machine. Users should not store their data files on the desktop or hard drive, as these files are regularly deleted. Academic work takes priority over recreational use (including email) at all times. Problems should be recorded on the DOI Helpdesk website available from the ANU web page, or reported to the Front Office. Do not attempt to fix problems yourself as this may set off an alarm.
The computers are enabled with a selection of language input options that cover ANU language requirements. In addition to English, all Windows and Mac OS systems are enabled with character input for Arabic, Chinese, French, German, Greek, Hindi, Japanese, Korean, Portuguese, Spanish, Thai, Vietnamese, Russian, Urdu and Sanskrit. Other languages may be added during the course of the year as required. Specific information on using language capabilities is available on the web at http://infocommons.anu.edu.au
Wireless Network Access

Residents can access the ANU wireless network from a number of ground floor locations. To use the network you will need: A laptop or PDA with built-in 802.11b or 802.11g wireless capability or a laptop and plug-in 802.11b or 802.11g wireless card. Wireless drivers for your operating system. Your wireless network connection should be configured to obtain an IP address and DNS server address automatically. It is strongly recommend that you install some form of personal firewall (e.g. ZoneAlarm), and up to date anti-virus software (e.g. Sophos). To connect to the network, simply: Make sure that wireless networking is activated on your laptop. Once it is activated, start a web browser and go to any web page. Your browser will connect to the secure ANU Wireless logon page. Enter your Uni ID and password and select the Login User button. If your login is successful, you will be redirected to your web page. If you have javascript enabled on your browser, a logout window will pop-up. You may need to authenticate a second time for the ANU web cache. If you do not see the logon page, try turning off any web proxy settings in your browser.
Network Access from your study/bedroom

All study/bedrooms have network connections (you will need an Ethernet card) Cables are available from Union Court. A small amount if included in your weekly tariff to cover the cost of your internet uploads/downloads.
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For any net problems http://fennetic.anu.edu.au
you
can
go
to
the
Fennetic
Website:
Detailed information is provided on check-in. Contact the Front Office if you experience setup problems or other difficulties, staff can arrange for an IT Assistant to contact you.
Heating
The Hall is heated during the colder months by a gas fired central system that heats hot water and pumps it around the building. The individual radiators in your room are adjustable. Remember additional heaters are not permitted or required. If you feel your room is not warm enough, please discuss your concerns with your Senior Resident or Front Office staff.
Kitchenettes
Each floor has a small kitchenette equipped with two fridges, a sink, microwave oven, hot water urn and toaster. The use of these kitchenettes is generally restricted to that floors residents, for the preparation of snacks rather than meals. Ventilation, lack of space, and fire regulations in the kitchenette prohibit the cooking of meals. If you are reheating meals in the kitchenette we ask that you pay particular attention to the fact it is a residential area please keep strong odours to a minimum. Do not leave food to heat in the microwaves, or cook toast, unattended. Microwaves and toasters, used without supervision in kitchenettes, cause the majority of Hall-wide fire alarms. Apart from the nuisance value, such behaviour poses a major risk to the safety of the Hall and will be treated as such. The bench tops and appliances are to be cleaned after every use. The floor Senior Resident will, if necessary, draw up cleaning rosters for this area. Kitchenettes which are repeatedly left dirty and untidy and which require more than normal cleaning may result in the residents of the floor being charged. To prevent petty theft and misunderstandings, it is important that the fridges are always kept locked and food is kept in labelled containers. DO NOT PUT METAL ITEMS INTO MICROWAVES!
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Ground Floor Kitchen

The kitchen is a popular meeting place and provides residents with the opportunity to develop culinary skills as well as sample fare from around the world. Please note residents are required to provide all cooking utensils, crockery and cutlery themselves. Fenner Hall does not provide these items. Each resident is given a lockable cupboard, complete with slide-out shelving to keep non-perishable food, basic cutlery, crockery and some cooking utensils. Each resident is also allocated a shared refrigerator. After you use the kitchens, food preparation areas and gas stoves must be wiped clean and utensils put away. If you use the dining room area, please tidy it after use. Residents who leave the kitchens in an unacceptable state may be fined. We cannot tolerate a kitchen that is not kept clean it is an obvious health hazard for all and an unfair imposition on other residents. Kitchen inspections are carried out several times a day. Any item left on the sink or bench tops will be disposed of. Footwear must always be worn in the kitchen/dining area. We ask that residents be responsible not only for themselves but also show some responsibility for others and for the appearance of our Hall.
Laundries
A Laundry and Drying Room is provided for residents on each floor. A laundry card activates the machine and dryer and there should be one for each. Irons and ironing boards are usually available on each floor. All residents should note that washing left unattended could be a target for thieves. Abandoned clothing will be discarded. Each floor establishes set hours for laundry use at the beginning of the year. All residents of Hall must respect these.
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Finances
Bursaries
Accommodation bursaries are available to assist eligible students who are experiencing financial difficulty. Further information, details of eligibility and application forms can be found on the University Accommodation web site at http://accom.anu.edu.au/UAS/183.html As a result of the generosity of our benefactors Professor Fenner and Ms Pauline Griffin, Fenner Hall offers bursaries to current residents. Details of the scholarships available and the application process will be publicised in Hall.
Accommodation Tariff
Please see the ANU Halls and Colleges Fee Summary at: http://accom.anu.edu.au/UAS/2194
Fee Payment
A Schedule of Fees, including payment dates, was included in your offer pack. Statements are not issued when payments are due, although you may request a copy at any time from the Front Office. Payment of the accommodation tariff is required in advance unless arrangements are made for payment by fortnightly direct debit instalments.
Credit Card, Cheque or Cash

Accommodation tariff payments made by credit card, cheque or cash are paid in advance by the semester or year (i.e. 20 weeks or 40 weeks). Direct Debit Regular fortnightly payments throughout the agreement period are deducted from your savings account at your nominated Australian bank or credit union. Should your total debt to the Hall be more than the scheduled Direct Debit amount the greater amount will be requested from your account. A Direct Debit form was included in your offer pack, and additional forms are available from the Office. Direct Debit is an easy means of making regular and automatic payments. Please ensure that sufficient funds are in your account to accommodate the required transactions otherwise you may incur a substantial fee from your financial institution as well as breaching the terms of your Accommodation Agreement. If you experience financial difficulty, please discuss the matter with the Administration Manager and state your case in writing at least three days before the rent due date. It is only in exceptional circumstances that late payment can be approved.
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Late Payment
A resident who has a debt to the Hall, and not negotiated a suitable financial agreement with the Administration Manager, may be refused permission to put credit on their phone, Internet or to place any other optional charges on their account until the debt is settled.
Room Deposit
Refunds
You will need to complete a Refund Request Form to have your deposit balance refunded at the conclusion of your residency. The refund will be reconciled against your final account, and include any unused credit on your phone and data accounts, less any outstanding debt. The refund will not be processed until your room has been vacated and inspected. Any costs associated with cleaning, or damage other than normal wear and tear will be deducted from the refund. Please ensure you provide an accurate address that will remain current for at least six weeks. The refund will be made by:
a direct credit transaction to your Australian bank or Credit Union savings account; a credit transaction to the credit card used to make the original payment (as required by our financial institution); or foreign bank drafts (valid for six months ONLY) may be used if other payment arrangements are not possible.
At peak times during the year it may take up to 6 weeks for your refund to be processed. Foreign bank drafts can take considerably longer. If you are departing with the intention of returning in the following academic year, your room deposit will be retained.
Policies & Procedures

Common Areas Personal Items
Please do not leave personal items in common areas including kitchenettes, bathrooms, the main kitchen and other shared areas. The only places where it is acceptable to leave your personal items is in your room and your food cupboard in the main kitchen. There is limited space available for food items in shared refrigerators and freezers in the main kitchen and your kitchenette.
Grounds
We struggle to maintain our grounds and use as little water as possible. Please take care of the gardens and ensure cigarette butts and other litter are placed in the bin.
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Guests
A guest is any person visiting the Halls of Residence at the expressed or implied invitation of a resident. Residents will be accountable for the actions and behaviour of their guest(s). It is the responsibility of the resident to ensure their guest is aware of appropriate behaviours. Residents will be financially responsible for any costs related to damages caused by their guests. Residents are not permitted to give/loan their keys or swipe cards to non residents to allow use of their bedroom. Use of a bedroom by a guest without the presence of the licensed resident is not permitted. If a resident wishes to invite a guest(s) to stay for multiple nights (ie more than one night) at the Hall, it is the responsibility of the resident to register this person as a guest with the Administration staff. If a resident wishes to have a guest stay more than four (4) nights the resident responsible for the guest must submit an application to the Head or Deputy Head to request a multiple night stay for their guest. In general, a resident may have guests stay for up to a total of 7 nights each semester The Hall may be able to provide residents with a fold-up bed subject to prior bookings and availability. Residents must provide linen for their guest. Fold-up beds can be booked for a maximum of 4 nights. Fold-up beds can be picked up from the Front Office during business hours and from the Duty Warden after hours. Fold up beds that are returned late will incur a fine for each day late. Guests are not encouraged to stay in the Halls of Residence during examination period without the agreement of the Head. This is a measure to try and reduce possible stressors for floor members at a critical time during the semester. A guest must be accommodated in the host residents room and not in any other common area. The Hall staff may refuse entry to any guest or evict such a person from the residence should the guest breach the Hall policies and protocols.
Any University student who is not a resident and who breaches the Halls policies and guidelines while in the college will be reported through to the appropriate University staff for follow up.
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Lost Property
Items found in Hall should be lodged with the Front Office or the Duty Warden.
Exclusion from Hall

Occasionally, residents prove to be unsuited to Hall life and are excluded from the community. There are also situation which may arise that require the guest of a resident to be excluded. Excluded persons are not permitted to enter the Hall or its grounds or represent the Hall in any capacity without written permission from the Head of Hall.
Noise Control
You are expected to ensure that the noise you make does not cause problems for others. Consideration of this type is vital in communal living and one of the indicators of your suitability for Hall life. Primarily, the residential floors are for sleeping and study. Many of the common areas on the ground floor are intended for recreation and relaxation. On residential floors a noise curfew is in place from 11:00 PM to 8:00 AM, every day. During this time: Residents must take additional measures to ensure others are not disturbed. Only previously authorised overnight guests are permitted on residential floors. All other resident guests must be taken to ground floor common areas or leave the Hall. Social gatherings likely to create noise are to be held in ground floor common rooms and NOT on residential floors (this includes kitchenettes and study/bedrooms).
In accordance with the ethos of the Hall, residents are expected to be considerate of the needs of others. If, however, you are disturbed by noise from other people, please be confident in your right to express your concerns in an appropriate manner to the people involved. Should you feel uncomfortable talking directly to the people or if your request is ignored please call the Duty Warden.
Official Communication
The Hall may communicate with you in a variety of ways to keep you informed. Voicemail messages and posters are frequently utilised.
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Official communication from the Hall will be in writing and sent to you as a letter or email. It is important that you arrange to receive messages sent to your university email account as this is the address that will be used.
Special Arrangements during Exam Times

Special arrangements are in place in Hall for the week before exams until the completion of the last exam during exam periods: Residents are requested to be particularly careful not to disturb others, particularly on residential floors. Avoid gatherings on the residential floors. Bring people to the ground floor common areas if you want to chat. Non-urgent maintenance work likely to create disturbance will not be scheduled during the exam period. Additional study space will be set up on the ground floor. Parties and events are not to be held in Hall celebrate by all means when you finish your exams, but do it away from Hall out of respect for those still studying for exams.
Notices and Noticeboards

General Noticeboards are located on each floor and in the lifts. Special purpose boards are located on the ground floor. Only authorised notices are to be displayed in Hall. Please submit notices to the Front Office at least 24 hours before you would like to display them. After being stamped as approved they can be displayed on the appropriate noticeboards. Please do NOT: display notices on walls, any glass surface, in areas in the lift other than the noticeboard; or on the metal control panel between the lift doors
Proof of Identity
Residents are required to produce their ANU student ID card if requested by Hall Staff or Authorised Office Bearers and ANU Security Officers. In the interests of safety, people unable to identify themselves as current residents may be asked to immediately leave the Hall
Pets
Regrettably, pets of any description are not permitted in Hall
Records
The Front Office maintains a file for each resident at the Hall. You are responsible for ensuring that information provided is correct and current. This information is vital in the case of an emergency. All information kept regarding residents is stored under the ANU Privacy Policy.
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Room Policies
Simple, commonsense provisions for your use of your room: Fire regulations prohibit cooking, burning of candles or incense, or the use of electric blankets, electric kettles, or any heating device (other than that provided by the Hall) in rooms Please do not use sticky tape, or put stickers on any surface (as they are often difficult to remove and cause damage to surfaces). Use a removable adhesive, such as Blue Tak, if you want to put a poster up in your room You cannot bring your own furniture to the Hall, (this includes a mattress) without the written consent of the Head, the Deputy Head or the Administration Manager Access to the ledge outside your room, the balconies at either end of the residential floors and the ledges on the tenth floor is strictly prohibited. You must not enter these spaces, nor place any items on them Noise must be kept to a reasonable level. Be aware of the time if you are talking with friends in your room, playing music, or on the phone. Nobody is happy about waking the Duty Warden to ask someone to keep things quiet least of all the Duty Warden! The Duty Warden is obliged to report each such incident to Hall administration Do not leave any items, particularly shoes, outside your room. These constitute a major hazard in case of evacuation, and will be confiscated on sight. To discourage pests, any foodstuffs kept in your room must be stored in sealed containers and your room bin must be emptied regularly and before you leave the Hall for any extended period Keeping your room clean and tidy is your responsibility and obligation
Security of the Hall

The responsibility for preserving the people and property in the Hall as securely as possible rests with every member of the Hall community. Swipe card access is required at each of the three entrances to the Hall. In addition, your room key is required to open the outer doors at the north and south entrances. The main entrance at the front of the building is often unlocked during business hours, but you should ensure you always have your swipe card and key with you as the doors may be secured without notice. The grounds, entrances and a number of the public areas of the Hall may be monitored by closed-circuit television. Do not allow strangers into the Hall at any time. To do so is to jeopardise the safety of every resident, their property and the Hall.
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The Hall is not a public area, and individuals are admitted only at the invitation of a resident. Please arrange to meet your guests at the front entrance. Strangers in the Hall who are not accompanied by residents may be asked to leave. It is recommended that you keep your room locked to minimise opportunities for theft. Do not lend your room key or swipe card to others. The security of the Hall can be best assured through the vigilance of its residents. Should you feel threatened by or uncomfortable due to the presence of an unfamiliar person in the Hall, please discuss your concerns with ANU Security on extension 52249 (or 6125 2249). Please also inform the Duty Warden on 59017 (or 6125 9017), a Senior Resident, or the Office.
Temporary Absences from Hall

If you intend to be away from Hall for longer than 48 hours, please let a Senior Resident or Hall staff member know. This information is useful in case of an emergency and helps to ensure that people do not worry about you unnecessarily.
Safety
Fire Safety
Break Glass Alarms
On each floor in the lift foyer there is a break glass alarm. If a resident of the Hall encounters difficulties and needs immediate support, the break glass alarm can be used to call for help. It will set off the fire alarm and the Duty Warden and/or Deputy Head of Hall of Residents/Sub-Dean can be there within minutes. The break glass alarms are in place for internal security. Careless or irresponsible triggering of alarms may result in disciplinary action.
Fire Response Equipment

Fire hoses, fire extinguishers and fire blankets are in place to protect people and property. Please do not touch the equipment unless you need to use it for a fire. Please report any use or abuse of the equipment to the Front Office.
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Candles and incense

The use of candles and incense in rooms is strictly prohibited.
Smoke and Heat Detectors

Detectors for heat and smoke are located throughout the building. The detectors are an important part of our safety system and it is an offence to tamper with them or cover them in any way. Any such action may result in the cancellation of your Room Agreement.
Fire Alarm
During a fire alarm a loud signal will sound in the Hall. If this happens, please follow the directions posted on the back of your room door and/or common area noticeboard. Please ensure you are familiar with these procedures. Should the alarm indicate that an evacuation must take place, do so in an orderly and calm manner. Congregate at the designated meeting point until the all clear is given. There will be fire drills during the year. For your own safety, please treat them seriously. False fire alarms caused by neglect and/or mischief will attract a fine. Intentional false alarms, tampering with fire equipment (including the closing mechanism on your room door), or disobeying the instructions of a Fire Warden can result in the termination of your Room Agreement, and residents will be held liable for any cost associated with inspecting, re-setting, or recalibrating any equipment which has been tampered with. No items of any kind, including shoes, bicycles, shopping trolleys, baggage, boxes etc, are to be left in the corridors or foyers of the floors, or any public area of Hall.
Security Cameras
Closed circuit television cameras for security and safety reasons monitor many internal and external areas of the Hall.
Services
Academic Support Program
The pursuit of knowledge is an activity that each and every resident of the Hall is engaged in. The Hall allocates considerable resources to support academic endeavour and we encourage you to take advantage of the facilities and services provided.
Academic Programme Organisers

Residents with very good academic records are encouraged to apply to join the Academic Development Programme team. This team arranges
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and leads seminars, tutorials and provides assistance in a wide range of subject areas. See the noticeboard next to the Heads Office on the ground floor for program information. The services provided by APOs are free to residents.
Academic Mentors
Informal networks of academic mentors exist in the Hall. You will have opportunities to develop your own network of undergraduate and postgraduate residents with academic interests similar to your own. Initial introductions will take place at functions early in the year
Visiting Scholars
In 2007, the visiting scholar program was launched at Fenner Hall and we benefited greatly from our interaction with accomplished academics who became part of the community. The program continues in 2011 and we look forward to welcoming our new visitors.
Academic Skills and Learning Centre

The Academic Skills and Learning Centre offers ANU students free and confidential help with their academic work. The Centre is located on the lower ground floor of the Pauline Griffin Building (building no. 11) and is open during term and vacations on an appointment basis, working with students on such issues as: Academic adjustment and transition Listening and note-taking Research and reading Oral presentations Academic writing Exam preparation English language issues On a regular basis the Centre provides: Academic preparation programs Inductions into University Individual consultations Courses Small group work Workshops for students in collaboration with lecturers/supervisors and Graduate Program convenors and Guest lectures Contact https://academicskills.anu.edu.au/index.php or Telephone 02 6125 2972 (extension 52972)
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The ANU Counselling Centre

It is often helpful to talk things over with someone professionally trained and skilled in offering help. The University runs an excellent counselling service; confidential and freely available to all ANU students.
The Canteen
Resident volunteers operate the Hall Canteen, The Warren, to provide refreshments and snacks. One of our Residential Scholars takes a special interest in Canteen operations and coordinates the volunteers. Hours of operation will be determined and advertised early in semester 1.
Newspapers
A selection of local and national newspapers is delivered to Hall on a daily basis and is available for your use in the foyer. Please do not take the papers away and please keep the foyer tidy.
Photocopying
During office hours Front Office staff can arrange for small quantity photocopying at a modest price.
Storage
Residents wishing to store goods in the Baggage Room on their floor are required to place their goods in boxes, secure bags or suitcases. Up to two items per resident can be accepted for storage. This service is offered to assist residents; the Hall will take all reasonable care to maintain the security of your stored items, but cannot accept liability for loss or damage of the stored items. We also have to be realistic and acknowledge that the Hall cannot provide unlimited storage space to all residents. The Baggage Rooms on each floor are for short-term storage only and are available to current residents ONLY. Boxes should be clearly marked with residents names and with the date of storage. ALL GOODS NOT STORED IN ACCORDANCE WITH THESE REGULATIONS WILL BE DEEMED ABANDONED, AND MAY BE REMOVED AND DISPOSED OF AFTER A CERTAIN HOLDING PERIOD.
Transport
Public Transport (Buses)
ACTION is the ACT Government provider of local bus services. Many buses go past the Hall on Northbourne Avenue each day. Call 13 17 10 for bus information or go to http://www.action.act.gov.au
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ANU UniSafe Bus

The ANU campus is quite large (145 hectares), with in excess of 150 buildings. If you have to move around the campus at night or travel to or from Fenner Hall, it makes sense to catch the free UniSafe Bus. Collect a timetable from ANU Security or the ANU Students Association in Union Court or view it and other useful information at UniSafe site http://facilities.anu.edu.au/unisafe The UniSafe Bus operates from Monday to Friday evenings during semester. You can contact the driver, Brian, on 0428 632 201. Remember, even though the University makes every effort to keep its community safe, personal safety is everyones responsibility.
Fenner Hall/ANU Shuttle Service

The Hall runs a free shuttle service to and from the Hall and Union Court on campus for current residents. The service operates on teaching days and during exams only. Licensed to carry a maximum of 22 passengers, there will be occasions during peak periods when some residents will need to make alternative arrangements. In the interest of fairness and safety, residents need to form an orderly line when waiting for the bus at Fenner Hall and at Union Court. Should you experience any difficulties with the service, please report the matter to the Administration Manager.
Cleaning
A contract cleaning company is employed to assist with the cleaning of the Hall. It is each residents responsibility to keep their study/bedroom clean as the cleaning service does not extend to residents rooms under normal circumstances. However, should a resident prove to be incapable of keeping their study/bedroom clean, the Hall may arrange for the contract cleaners to complete the task at the residents expense. The cleaners regularly clean all bathrooms, kitchenettes, the main kitchen and other common areas, but they do this only once a day. This service is to assist you to keep shared areas clean and tidy, but the obligation to do so is yours. Please ensure that you do all you can to allow others to enjoy the use of clean and tidy facilities. Please report any cleaning problems to the Front Office or to the Duty Warden outside office hours (emergencies ONLY between 11:00 PM and 9:00 AM).
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Facsimiles
Faxes may be sent and received from the Office, but only during office hours. There is a charge for sending faxes, but no charge for receiving them. Faxes are $2.50 for the first page and 50c for every subsequent page. Faxes received for residents are placed in the mail slots. Please ensure the sender puts your full name (in English) on incoming faxes. The Hall fax number is +61 2 6125 9555.
Front Office Hours

The front office during term is usually open:
Monday: Tuesday: Wednesday: Thursday: Friday: 9:00am to 5:00pm 9:00am to 5:00pm 9:00am to 12:30pm closure 9:00am to 5:00pm 8:00am to 4:00pm
Alternative opening hours may be implemented during non-teaching periods. The office is closed on public holidays and during the period between Christmas and New Year.
Mail
Mail for residents of Fenner Hall should be addressed as follows: Name of Resident Fenner Hall-ANU GPO Box 10 Canberra ACT 2601 Australia Cash or other valuable commodities should never be sent through the normal mail system. Mail containing valuables should be registered or certified so that the Front Office can hold it for personal collection. As a matter of routine, the Front Office will hold incoming mail with apparent value or importance. A mail card bearing the residents name will be placed in the mailboxes to alert them that there is a valuable or important item awaiting collection. Mail is sorted by the close of office hours Monday to Friday. The front office will also accept mail for dispatch, provided it is properly stamped.
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Maintenance
Any requests for maintenance work should be reported immediately on the Maintenance Log at the Front Office. Damage due to normal wear and tear will be repaired free of charge. Please note that some repairs can take a while to be completed, particularly when parts need to be ordered. Where maintenance is required in your room, you are required to give University staff and contractors all reasonable access to the room to effect repairs, including assistance with moving your belongings if necessary. By recording an issue you are allowing staff to enter your room, sometimes without notice. If the repairs result in your room being unavailable overnight, you may be provided with alternative accommodation (subject to availability). A note will be left when maintenance has done any work in your room. This note will also inform you if further work needs to be done and if parts have been ordered. If shared equipment such as a washing machine or clothes dryer malfunctions, please report it. All too often these remain unreported because residents think that others have advised the Front Office. It is preferable for administration to receive duplicate reports than none at all.
Newsletter
The Fenner Times is the Halls newsletter that we use to let each other know about happenings as well as items of importance or interest. The Fenner Times is distributed weekly (excluding term breaks).
Improving the Environment

Co-mingle recycling bins are provided in each floor kitchenette for paper and glass/plastic/metal. The same facility exists in every kitchen bay in the main kitchen. Posters indicating appropriate material to be recycled are situated close to each bin. Each study/bedroom is provided with a box for storage of paper for recycling. The cleaners empty recycling bins daily, except for the large paper recycling bins in each kitchenette (these are emptied once they are full). If the paper-recycling bin on your floor is close to full, please alert your Senior Resident. The Hall has a proud record of environmental initiatives. A dedicated group of residents form the Fenner Green group every year. If you would like to be a part of Fenner Green, please see sign up on their noticeboard near the Kate Hayes Room.
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Telephones
Each residential room has a telephone with a voice mail (answering machine) system. Residents of the Hall are able to make internal calls, or calls to the ANU campus (excluding the affiliated Colleges), free of charge. To activate your telephone for local and long distance calls you will need to make a deposit on your telephone account. You can put money on your telephone account through the Front Office during normal working hours. When you have exhausted the amount credited to your phone account, the system will automatically disallow all but internal and emergency calls. Residents who need assistance with their phones should read the relevant section of the phone guide, or consult the Front Office or the Senior Resident on their floor.
Your Room
Arrivals and Departures
Arrival
The date that the Hall expects you to arrive is recorded on your Room Agreement. Please do not arrive before this date without approval, as it is unlikely we will be able to accommodate you without notice. Should you want to arrive before this date please contact the Admissions Officer on Admissions.Fenner@anu.edu.au to find out if it will be possible and the costs involved.
Departure
As with your arrival, your departure from Hall is determined by the provisions of the Room Agreement. Further information about administrative requirements is available from the Front Office.
Field Work
The Hall is not in a position to be able to subsidise residents away from Hall on fieldwork with a reduced accommodation tariff. As with any prolonged absence, please let the Hall know you will be away.
Keys
You will be provided with a key to your room that will also open the laundry on your floor and the external doors at the entrance to each tower. You University ID Card can be activated to allow access to: the internal doors at the entrance to each tower the main entrance the lifts in Hall the ground floor Computer Labs (Information Commons).
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If you lose your key, please report this to the Front Office or to the Duty Warden. To preserve the security of your room the Hall may need to change your room door lock at your expense. Residents should return their keys to the Office when vacating the Hall, whether on vacation or at the expiry of the residential period. Residents who fail to return their keys at the end of the Room Agreement period may be charged the daily rate for their room until the key is returned.
Room Checks
The Hall reserves the right to undertake room checks in the interest of health and safety.
Room Inventory
All Residents are required to inspect and verify the condition of their room, furnishings and fixtures upon arrival and departure. This inspection better protects both the Resident and Hall against the costs of damage and/or loss to a room during a Resident's stay. After departure the Resident's room and its fittings will be inspected. The Resident will be liable to pay for damage (except for "fair wear and tear"), loss and any additional cleaning required. Charges will be applied against the Residents account. The following items are provided in Fenner Hall study/bedrooms Single bed frame and mattress Mattress protector Curtains and insect-screen Desk and chair Telephone with voicemail Internet Connection Bookcase or bookshelves A waste paper bin Wardrobe and drawers Hand basin (not provided in studios) Mirror
Accommodation During the Summer Break

Hall accommodation is often required for external guests, conference/sporting groups during summer vacation periods. However, if the nature of your program, work or personal circumstances requires that you stay at Hall, accommodation may be provided for you depending on availability. You must apply on the form provided by the date advertised as accommodation is limited. Unnecessary moves will be avoided, but it may be necessary for you to relocate to another room for the summer period due to conference, maintenance or operational requirements.
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What to bring with you

You will need to bring, or purchase on arrival: towels pillows bed linen blankets or a doona coat hangers cutlery crockery pots and pans airtight food storage containers cooking utensils For those not able to bring their own linen a linen package is available for purchase in Hall. The Basic Linen Pack consists of 1 polyester quilt and 1 pillow, and the Deluxe Linen Pack consists of 1 polyester quilt and cover, 1 pillow and pillow case, 1 fitted and 1 flat single sheet and 1 towel which can be purchased from the Front Office. Please contact the office for the price of these packs.
Shopping
The Hall is quite centrally located for shopping. The main shopping options are: A small supermarket is located near the back of the Hall in Lowanna Street, and stocks a good range of the basic necessities. Known as the little shop, the owners are friendly and particularly helpful to Fenner Hall residents. 2.3km north is the Dickson restaurant area; famous for its eclectic range of restaurants and bars it has several Asian supermarkets, a large Woolworths supermarket and a range of fast-food outlets. The main shopping area of Canberra is Civic and is approximately 1.5km south from Fenner Hall. Civic has a full range of shopping options with department stores, supermarkets, discount stores, small boutique shops, cinemas, theatres, restaurants and nightclubs. Department stores and larger shops generally open; Monday to Thursday Friday Saturday Sunday 9:00 AM to 5:30PM 9:00 AM to 9:00 PM 9:00 AM to 5:00 PM 10:00 AM to 4:00 PM
If you need help, Please Ask . Be Involved .Question, Challenge Grow, Learn Strive for Excellence Take Full Advantage of Your Privileged Position Be Passionate about LIFE Consider and Care for Each Other
EXPERIENCE MORE THAN YOUR DEGREE
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FENNER HALL

2011 Resident Handbook

CONTENTS THIS HANDBOOK ABOUT THE HALL

LIQUOR HEALTH AND WELLNESS

6. 7. 8. 9. 10. 11. 12.

STAFF OF THE HALL

ENTITIES OF THE HALL

PASTORAL CARE TEAM

ROOMS FOR SOCIAL ACTIVITIES

HEATING KITCHENETTES GROUND FLOOR KITCHEN LAUNDRIES

POLICIES & PROCEDURES

TEMPORARY ABSENCES FROM HALL

WHAT TO BRING WITH YOU SHOPPING

About the Hall

We all look forward to meeting you.

Luce Buitleir Andrews Head of Hall

Experience more than your degree

Our History and our Name

Experience more than your degree

Contacting the Hall

Experience more than your degree

Experience more than your degree

Action via internal procedures

Experience more than your degree

Action under the Discipline Rules

Experience more than your degree

Experience more than your degree

Equal Opportunity for Students

Prevention of discrimination, harassment and bullying

Experience more than your degree

Experience more than your degree

Applicable University Legislative Instruments (as amended)

Experience more than your degree

Health and Wellness

Experience more than your degree

Emergency Medical Procedures/Transport to Hospital

Informing Emergency Contact Person(s)

Alcohol and Other Substance Abuse

Experience more than your degree

Underage Residents and the Safeguarding of Minors

Experience more than your degree

Severe Psychological Distress

Experience more than your degree

Experience more than your degree

Resident and Hall Responsibilities

Experience more than your degree

Experience more than your degree

11. IT Access and Support

Experience more than your degree

Experience more than your degree

12. Electrical Testing and Tagging

Experience more than your degree

Staff of the Hall

Deputy Head of Hall

Experience more than your degree

Academic Programme Organisers

Experience more than your degree

Entities of the Hall

Fellows of the Hall

Residential Scholar - Senior Resident