Recruitment &selection
Recruitment &selection
Recruitment &selection
A Training Project Report Submitted in partial fulfillment of the degree of Master of Business Administration
DECLARATION
RECRUITMENT &SELECTION Is based on the original work and Indebtedness on other work publication has been duly acknowledged at relevant place.
ACKNOWLEDGEMENT
This is to acknowledgement the valuable guidance of Mr. Rajnish Saini (HR manager) of Adani Wilmar Ltd. Without which it would have been difficult to carryout this project. I also acknowledge the guidance received from the staff members of Adani Wilmar Ltd.Bundi. During the project their vast experience in their respective department also helps me for the successful completion of this project. My sincere thanks to all those who are directly or indirectly helped me during this project.
PREFACE
Progress is the continuous process. It is relative and absolute. We can not stop at certain destination and declare that target has achieved. The summer training program is designed to give the manager of the future, a feel of the corporate happening and work culture. These real life situations are entirely different from the simulation exercise enacted in an artificial environment in side of classroom. And it is precisely because of this reason that this summer training is a bridge between the institute and the organization. Summer training program made me to understand how theoretical knowledge will be applied in practical field. It exactly in this context that I was privileged enough to join Adani Wilmer Ltd. On 18th May 2009 as a summer trainee. This is one of the Indias top producer of Soybean oil, and it is known not only in professional management, but also in enlightened and progressive approach towards employee welfare and betterment of society. The experience that I got over the past 45 days has certainly provided me with an orientation, which I believe will help me, shoulder any assignment successfully in future. In rapidly changing scenario it is extremely necessary for an organization to see that their policies provide complete satisfaction to their employees, by fulfilling their needs. During this project I was out of organization survey pertaining to find out the satisfaction level against their job in the employees. I have collected all the relevant information through this survey. During this survey, I have colleceted all the primary and secondary data, which were available in Adani Wilmar ltds HR department to develop a COMPETITIVE POLICY which could help the organization to improve the satisfaction level in their employees. The rest of the report was done after a deep comprehensive and full fledged study.
Executive Summary
Todays tight labor market is making it more difficult for organizations to find, recruit, and select talented people. The competition for talent is intensifying, as there are fewer qualified applicants available. This shortage of applicants makes it all the more important for organizations to be able to effectively attract, select, and retain quality candidates. This project was undertaken to study the basic recruitment and selection processes, which AWL undertakes. The Company is recognized by its brand i.e. fortune refined oil. We have studied the recruitment and selection processes and their effectiveness. The Company uses sources
such as headhunting, job portals, consultants and campus recruitment for attracting candidates. The recruitment sources are chosen according to the criticality or importance of the post. Data collection was done through the scanning of past records of various critical positions; the process was studied in detail from the requisition of the post to the final selection. Which gives a clear picture of the pros n cons of the recruitment policy followed by AWL, and accordingly the appropriate suggestions are given, which can lead to effective recruitment and selection process in terms of Cost per Hire, Quality of Hires and time lapsed per hire. Finally, better recruitment and selection strategies result in improved organizational outcomes. The more effectively organization recruit and select candidates, the more likely they are to hire and retain satisfied employees. The effectiveness of an organizations selection system can influence bottom line business outcomes, such as productivity and financial performance. Therefore organizations should invest on development of comprehensive and valid selection system
INDEX
1. Acknowledgement 2. Preface 3. Executive Summary 4. Company Profile 5. Introduction to recruitment&selection 6. HRD Functions In ADANI 7. The Research a. Objectives b. Methodology Adopted c. Findings through Charts d. Major Findings e. Suggestions 8. Conclusion 9. Bibliography
Mission
To set a pattern of growth, distinct and unique, by being proactive on both the supply and demand side of global trade and to promote development of world class infrastructure facilities
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Adani Wilmar Limited (AWL) is the flagship company of Adani Group and is actively involved in the business of Global Trading.AWLs head office is situated in Ahmedabad, which is one of the mega cities of India. AWL commenced its operations in 1988, driven by the desire To become the leader in trading business, and it has achieved a 1000 fold growth from Rs.2.2 crore in 1988-89 to Rs. 2900 crore in 1999-2000. Adani Wilmar Limited (AWL) is a joint venture between two global
corporations the Rs. 17000 crore, Adani group of India - the leaders in international trading & private infrastructure, and the US $ 5 billion Wilmar Holdings pvt. Ltd of Singapore - one of the World's largest trader and refiner of edible oils. Adani Wilmar has 70 branches all over India. Together Adani Group and Wilmar Group have set up Indias first port based refinery in 1999, at Mundra, Gujarat. Today the Mundra refinery is one of Indias largest and most sophisticated oil refineries. FORTUNE, RAAG and JUBILEE are the brands under which AWL sells its range of edible oil, vanaspati and bakery shortening. In addition to Mundra refinery, AWL also owns refineries at Bundi [Rajasthan], Haldia [West Bengal] and Mantralayam [Andhra Pradesh]. Its cumulative refining capacity is more than 3200 Tonnes per Day (TPD). The company also has packing operations at Chatral [Gujarat], Latur [Maharashtra], Jaipur [Rajasthan], Dharwad [Karnataka] and Cochin [Kerala]. Awls flagship brand Fortune has set a scorching pace in the Indian edible oil market. It is ranked 30th among the top 50 FMCG brands. An achievement that is commendable for a brand, which is just 3 years old.
ADANI WILMAR
3 Packing units
Manufacturing
Sales &Marketing
BUNDI (raj.) EDIBLE OIL MANTRALAYAM (Andhra Pradesh) SPECIAL FATS MUNDRA (kutch) VANASPATI HALDIA (W. Bengal)
Organizational Structure
Formal 3-tiered governance structure
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Top Management at Adani Wilmar Ltd. Plant Pranav Adani Wilmar Ltd Executive Director
One of the fastest growing FMCG in 2004 30th rank among top 100 brands in India
Product line 1. Fortune Refined Soya bean oil Refined Sunflower oil Refined Cottonseed Refined groundnut oil Kachi ghani mustard oil Pure groundnut oil Pure mustard oil Pure coconut oil 2. Raag Vanaspati Refined Soya bean oil Pure mustard oil oil
3. Jubilee
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The total strength of AWL is 892 employees. The details of Man Power status at Manufacturing unit / Branches / Corporate Office is as mentioned below:
Manufacturing facilities
The company has strategically located its refining and processing facilities to both cater to different parts of the country as well as harness the potential of oilseed growing areas. The locations are at Mundra (Gujarat), Mantralayam (Andhra Pradesh), Bundi (Rajasthan) and Haldia (West Bengal)
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Objectives of HRM
Human resource Management is aims at effectively managing organizations employees and human resources. HRM professionals oversee the people side of an organization including compensation and benefit, career development, Training, hiring and many other functions. The goal of HRM is to meet organization to meet their strategic goals by attracting and retaining qualified employees and managing them effectively while ensuring that the organizations complies with all appropriate labor laws. Human Resource managers are responsible for recruiting, training, utilizing and maintaining qualified work force. This involves such activities as writing job descriptions, interviewing and testing applicants, administering salary and benefit programs, staff training, counseling
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employees concerning their personal and job problem dealing with rule violation and conducting research in employment problems.
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Objectives:
Assess future recruitment needs Formulate training programs Develop promotion and career development policies Anticipate and, where possible, avoid redundancies Develop a flexible workforce to meet changing requirements Control staff costs whilst ensuring salaries remain competitive Assess future requirements for capital equipment, technology and premises.
Management is responsible for producing the human resource plan, senior management for supporting it. Implementation is likely to be most effective if it carries the support of the workforce, normally achieved through consultation with trade union or other employee representatives. Producing a human resource plan involves:
Forecasting staffing requirements against business objectives Assessing the available supply of people to meet those requirements Matching available supply against forecast demand.
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Action plan Surplus H.R Downsizing Transfer Training Deficit H.R Recruitment Transfer Training
Recruitment
Recruitment is the process of identifying and attracting potential candidates from within and outside an organization to begin evaluating them for future employment. Once candidates are identified, an organization can begin the selection process. This includes collecting, measuring and evaluating information about candidates qualification for specified positions. Organizations use these processes to increase the likelihood of hiring individuals who possess the right skills and abilities to be successful at their jobs.
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Efficient - cost effective in methods and sources Effective - producing enough suitable candidates without excess and ensuring the identification of the best fitted for the job and the organization Fair - ensuring that right through the process decisions are made on merit alone.
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Ex-employees
External sources
Advertising (walk ins) Employment Agencies Internships /Apprentices Consultants Job portals Campus recruitment Employee referrals Professional Contacts Moonlighters
Process of Recruitment
The recruitment & selection process starts with the resignation or temporary absence of an existing employee, or when a new post is established.
Where vacancy occurs through the resignation of an existing member of staff, the member of staff should be encouraged to give feedback on their role, responsibilities and other associated issues in order that useful information can be obtained and taken into account in any revision of the job or person specification. When an employee resigns they will be given the option of having an exit interview with a member of the HR team before they leave.
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This will enable both external and internal candidates to apply for the post and will create a fairly selected pool of applicants from which the most appropriate can be selected.
If the need to fill the post is immediate it may be deemed necessary to use temporary staff until the role is filled through the standard recruitment procedure. At this stage, consideration needs to be given to any budgetary control measures and to the financial and staffing implication of any temporary arrangements considered.
2. Role specification
The responsibility for reviewing/drafting/confirming the role specification rests with the Manager in consultation with HR. The person specification should represent a statement of what a person is expected to do. 2.1 It should contain: An accurate job title. The main purpose of the job, and this should clearly relate to the purpose and objectives of the service. The main duties and responsibilities. These should be comprehensive and meaningful and should be appropriate to the perceived grade of the post. The date the role specification was approved. If there is a budget responsibility, the amount of the budget involved. If there is staff management responsibility, the number of staff involved. The duties and responsibilities as specified should be strictly relevant to the requirements of the job.
Job evaluation
Each post in the Organization is required to be evaluated by the Job Evaluation Panel to have an appropriate grade attached to it. No advertising of a post can be undertaken until an evaluation has-been agreed. A good role specification is vital to the success of the recruitment and selection process, as it is the foundation upon which the person specification, evaluation, the advertisement, the interview, testing and assessment procedures will be derived.
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3. Person specification
Having established the duties of a job through the process of drawing up a role specification, it is necessary to clearly establish what attributes a person needs to be able to fulfill the duties of the job. The person specification is a statement that describes the knowledge, skills, abilities, experience and qualifications needed by the individual to carry out the duties of the job, as described in the role specification. The criteria specified under these headings should be measurable and justifiable, as they will the advantages of a clearly defined person specification are that it: Reduces subjectivity and bias and promotes objectivity Clarifies what we are looking for from candidates, often resulting in more successful appointments It provides clear information on the basis of which the advertisement can be written Provides the information necessary to help design the selection process, i.e. methods of testing Provides clear information for the short-listing panel to ensure a shared understanding from the outset Effectively presents the interview panel with a list of questions to ask, and areas to be explored.
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4. Advertising
4.1 Preparing the advertisement The advertisement should be designed to ensure that: It attracts suitable candidates only It enhances the public image of the organization It reaches appropriate candidates as economically as possible
It must be based on the facts detailed in the job description and the person specification. The advertisement should be non-discriminatory and should avoid any gender or culturally specific language. The actual advertisement should be brief and written using a minimalist style as the cost of advertising is extremely high.
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There should always be an appropriate gender representation within a panel and account should be taken if members of the panel have personal knowledge of the applicants.
6. Short listing
6.1 The process The Selection process has to be conducted in a systematic and objective manner. All applicants must be evaluated against the selection criteria. All members of the interview panel should be involved in the short-listing process. The co-ordination of short listing and the agreement of the final shortlist is the responsibility of the head of department in consultation with Director. The panel should then discuss the final shortlist. On completion of all the documentation the appropriate forms along with the applications should be returned to HR. This will enable HR to prepare the interview packs for the panel before the interview date.
treated in a fair and equitable manner, but are also left with a positive and professional image of Organization. The panel should therefore determine how the interview will be structured, the nature and scope of the questions and who will be asking which ones.
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7.1 When planning for the interview, the Panel needs to consider :
The time required to notify candidates.
An appropriate and accessible venue. Candidates may have particular needs i.e., mobility/communication, which should be met to enable them to participate fully in the interview process. The timetable is devised so that each panel member and the candidates know the timing, purpose and content of each stage of the process. The same amount of time is allocated to each candidates interview. Panel members should remain consistent throughout the selection process.
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The purpose of the interview is to assess candidates suitability through fair and efficient questioning techniques that are focused on obtaining relevant evidence on which to make a decision. Supplementary questions are reasonable to ask on the contents of the candidates application and exploring areas of concern. It is important that before the interview the Panel determine the areas of questioning to be covered during the interview and allocate each Panel member a clear role. Areas of questioning should be developed to cover the criteria on the person specification, divided up according to expertise and knowledge among the Panel members. Panel members should consider the information and evidence that they are looking for in a candidates response.
7.4 References
References provide the panel with a further source of information in respect of the preferred candidate and should be used to confirm factual details in support of a persons application. HR will take up references on the preferred candidate prior to the interviews where practicable, and provide the Chair of the panel with copies of the references.
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Non-directive Structured Situational Behavior Panel Computer Telephonic
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The purpose of the interview is: To provide the selection panel with relevant information beyond that already contained in the application form and about the candidates suitability for appointment To allow the candidates the opportunity to demonstrate their skills, knowledge and abilities against the person specification To provide the candidate with more information about the job and the organization To identify any areas of weakness/training and development needs.
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It will be the responsibility of the Recruiting Manager to request this approval. No offer either informal or formal may be made to a candidate before this approval is obtained.
8 The induction
Following the appointment to the post, the Manager should develop an induction programme for the successful candidate. The induction programme must be geared to the particular needs of the individual and these must be identified
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Ensure that new members of staff settle into their jobs as quickly as possible and that any training and development needs are identified and acted upon. Helps in building motivation and confidence in members of staff joining the organization.
Constraints on Recruitment
Logically, firms would seek to recruit in a manner that guarantees the greatest number of qualified applicants. However, there are often constraints on the recruitment process, which prohibit some methods. Some of these constraints are:
Organizational Policies Recruiter Habits Environmental Conditions Job Requirements Inducements Costs
Organizational policies: Promote-from-Within Policies, gives present employees the first opportunities. Environmental Conditions: Need to watch economy business, industry cycles, scarcity of skill sets and competition from other recruiters it may also require change in HR plans. Job Recruitment: Can be a constraint as skilled workers are more difficult to find then unskilled worker, want to ensure requirements realistic if overdone, person could get board & leave. Inducement: Recruiter need to sell market, workplace. Paid holiday, flexi timing etc may stimulate interest. Costs: Compensation Policies, adhere to established pay ranges, is one of the major constraints in recruitment.
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C.V pool/Data bank Schedule interview in Screening consultation with H.O.D Written test in case of Salary negotiation withby the selected Final interview fresher/C.A/M.B.A/M.L.W/M.S.W/Graduate/Pos Preliminary interview by H.R and candidate Executive t Functional graduate (M.S.C) head Joining formalities Issuing offer letter
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1. Head Hunting:
Head hunting is a common feature especially where there is shortfall of required skills. Head hunting is used where company plans to have people from the same industry as they are having in depth knowledge of the same business/trade. Head hunting is used to recruit talents who have made their place in the profession by utilizing their expertise in their functional domain ADANI WILMAR LTD uses headhunting in companies (which are in edible oil) such as Cargill foods, Ruchi, parekh foods. It searches for talents who have made their place in edible oil industry. At AWL the hr manager headhunts through networking.
2. Consultants:
One of the fastest growing businesses in India is recruitment agencies (consultants). This source is used by AWL, but used only for critical positions. The consultants of AWL are Career search, Sampark, Uttkarsh placements. Job profile is send to the consultant and asked to forward the C.Vs of appropriate candidates. Consultant searches for the C.V, also meets the candidates and if found suitable for the company requirement they forward the C.Vs to HR Department. Again from the received bunch of C.Vs HR Department screens them and shortlist the C.V based on the laid down criterion.
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3. Job Portals:
This is the most commonly used source of recruitment. Awl has subscribed for naukri.com. They are having the facility of accessing database. The reason for using this source is cost effectiveness and time saving.
The main advantage of using this source is as follows: Large database of prospective job seekers is available in all functional domains C.Vs can be searched for any particular location where the requirement exists. C.Vs can be searched function wise, location wise, based on experience etc
4. Campus Recruitment:
Companies use to visit lot of institutes for recruiting fresher through campus recruitment. Campus recruitment starts from December to march every year. Placement co-coordinator contacts the institutes and in co-ordination with HR department date of visiting the concerned institutes is decided when all the students will be available. Most of the company prefer to visit campus in the first week from the date campus starts in order to get potential students. Looking for the growth and business expansion, AWL recruits M.Ts their H.O, Branches and Manufacturing units. In the past AWL has conducted campus interview in the below mentioned intuitions: Institute of Modern Management (IIMM) Pune. Harcourt Butler Institute of Technology (HBTI) Kanpur. Institute of management Research and Development (IMDR). National Institute of Agriculture Extension management, Hyderabad.
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The criteria for choosing HBTI is that it is the only institute in India which produces engineers in oil technology. And also the senior technical team of ADANI manufacturing units is from HBTI Kanpur From the rest of the stated institutions M.Ts are taken especially for Marketing and Trading. Procedure followed in campus: Power point presentation containing information about the company is shown to the candidate for about 30 min during campus recruitment. Then written mental ability test is conducted for fresher who have done: Master of Business Administration. Master of Computer Application Bachelor of Technology Bachelor of engineering Chartered Accountants MLW/MSW
The test is for 30 min and no negative marking is done. Test paper contains 75 questions. Areas covered under the test are: Logical Reasoning Mathematical Aptitude Data Interpretation Verbal Ability Grammar
Candidates are short listed on the basis of test result and then interviews are conducted.
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The process The Selection process has to be conducted in a systematic and objective manner. All applicants must be evaluated against the selection criteria. The co-ordination of short listing and the agreement of the final shortlist is the responsibility of the head of department in consultation with Director.
Interview
The selection system will be a two-tier system: (a) Personal interview (b) Written test (i.e. PTS Test for Appointment as trainee officer Minimum Score 100) and management Trainee (minimum score 105) during Campus placement MBA/CA/ICWA/CS/B.Tech/B.E/MLW/MSW/MHRM/PGDBM/MCA/MIB/PGPABM.
The interview panel will consist of: GRADE OA-1 TO SUP-2 INTERVIEW PANEL MEMBERS Dept, head, HR head, Officer /executive of the related dept. OFF 0 7 Above Dept, head, HR head
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Final selection:
Appointment letter signing authority (annexure GRADE OA-1 to MG-2 SM & above INTERVIEW PANEL MEMBERS Sr. Mgr. (HR) President (Group HR)
Offer of appointment
HR will issue an offer letter, contract of employment and other pertinent paperwork to the successful candidate. If references have not been received by the time the offer letter is sent out, the letter must state that the offer is subject to satisfactory references. HR will also send regret letters to the unsuccessful candidates .
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Joining formalities.
The HRD dept. will inform the candidate while issuing the offer letter to submit the following: 1. Joining Report 2. Bio data form 3. PF form 4. ESIC form 5. Group Mediclaim Form 6. All educational Certificates 7. Relieving letter 8. Work-ex-certificate from previous Company 9. 3 colored photograph 10. 11. 12. Accepted Copy of Offer letter License copy in case of sales staff Duly completed ID card format along with photo
Orientation: (a) Wherein employees in the cadre of officers and above join the organization a written communication will reach all the departments and Branch offices. (b) The concerned employee will be taken by the HRD dept. for an introduction. (c) The orientation schedule will be worked out wherein the person will get orientation of each department so that he gets accustomed to the system
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(d) The concerned employee will also be informed about his roles and responsibilities.
(I)
Position vacant: Location: Educational Qualification required: Experience required: Source of C.V: Total applications collected: C.V short listed:
Deputy Mgr. Accounts H.O B.com plus C.A, I.C.W.A 8 9 yrs Naukri.com 100 30 (Short listing was done by functional head)
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Interview: First round was conducted by Functional head (Accounts) And HR head Second Round was conducted by Head of Accounts Department and HR head Third round was conducted by Executive Director and Group president Accounts Some Competencies: Functional knowledge ( Accounting , Taxation , Budgeting) Relevant Experience in Manufacturing Accounts Clarity of thought Analytical Skills Adaptability
(II)
Position vacant: Location: Educational Qualification required: Experience required: Source of C.V: Total applications collected: C.V short listed:
Deputy Mgr. HR Haldia B.COM, MLW, MSW, MHRM, and PGDBM 10 -12 yrs Naukri.com, Consultants 120 30 (Short listing was done by functional head)
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Interview: Out of 30 short listed 5 candidates were interviewed First round of interview is conducted by Functional head (HR) Plant and HR Mgr (H.O) Second Round of interview is conducted by Head of department (HR) Group President HR and Executive Director. Some Competencies required: Functional knowledge Relevant Experience in Industrial Relations Clarity of thought Conflict Management Analytical Skills Adaptability
(III)
Position Vacant: Location: Total time taken to fill the position: Manager Logistics H.O 6-8 months
Manager logistics position was vacant because of a resignation and due to the workload it was bifurcated in the other new post of manager commercial. Educational Qualification Required: Supply Chain management. Graduate in any discipline plus specialization in
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Naukri.com 300 50
Interview: First round of interview is conducted by Functional head (logistics) And HR head Second Round of interview is conducted by Head of Logistics Department and Executive Director. Some Competencies required: Functional knowledge. Analytical Ability. Management Skills. Warehouse Management.
Selected: 2 Joined: 1
(IV) Position Vacant: Location: Total time taken to fill the position: Educational Qualification Required: Supply Chain management Manager Commercial H.O 6-8 months Graduate in any discipline plus specialization in
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Naukri.com 300 50
Interview: First round of interview is conducted by Functional head (commercial) And HR head Second Round of interview is conducted by Head of Commercial Department and Executive Director. Some Competencies required: Functional knowledge. Analytical Ability. Geographical Knowledge. Management Skills. Negotiation Skills. Commercial Knowledge (road permit, insurance coverage etc.)
Selected: 2 Joined: 1
(V)
Experience required: Source of C.V: Total applications collected: C.V short listed: Naukri.com, Consultants 500 50 (Short listing was done by functional head) Interview: Out of 50 short listed 5 candidates were interviewed First round of interview is conducted by Functional head (security) Plant and HR Mgr (H.O) Second Round of interview is conducted by Head of department (Security) Group President HR and Executive Director. Some Competencies required: Functional knowledge Relevant Experience in Industrial Relations Clarity of thought Analytical Skills Adaptability
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Total time taken to fill the position: Educational Qualification Required: in Human Resource Management. Experience required: Sources of C.V: Total C.V sourced: Total interviewed:
Interview: First round of interview is conducted by Functional head (HR) and manager HR. Second Round of interview is conducted by Group President and the GM HR Some Competencies required: Functional knowledge Relevant Experience in Industrial Relations Clarity of thought Analytical Skills Adaptability Communication skills Conflict Management
Recommendations:
1. ADANI WILMAR LTD should focus on compensation management I.e. process of determining cost-effective pay structure that is designed in such a manner so that it helps in attracting and retaining people, provides incentive to work and so that its pay structure is fair & competitive in market.
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2. Where recruitment is difficult in some jobs the jobs should be redesigned. 3. Employee referral should be used by organization as this is an effective source of recruitment and helps reducing the attrition rate, thus retaining employees for longer period. 4. Medical check should be conducted in the selection process. 5. Awl should undertake the process of Competency mapping as this would help in more accurate analysis of the job. 6. The interviews should be more structured and questions should be planned in advance keeping in mind the role specification and person specification. (helps in recruiting the right person) 7. Flexibility in working arrangements including job-sharing, flexi time, offer of assistance with domestic care arrangements and costs can prove highly attractive. 8. The offer of T & D is often a strong attraction to potential recruits, as well as to the existing employees. Also T & D provides scope for growth in an organization. 8. Exit interview should the major part of the HR policy, and should be conducted for every outgoing employee. 9. Ensure that all employees have a copy or possess knowledge of their job description to ensure that they know what they are expected to do. 10. Try to offer variety in work assignments especially for those performing tedious and monotonous tasks. Assignments could possibly assess the employees aptitude for a different career track or a higher-level position. 11. Recognition - Ensure that employees know that their work is valued, that they are an asset to AWL that they are crucial to the daily and long-term operations of AWL.
Conclusion:
Working at ADANI WILMAR Ltd. was a unique experience. The help provided by each and every person on every level was very appreciable. During our tenure of 2 months training we have learned various aspects of HR very clearly.
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Apart from recruitment & selection process, we have learnt the performance appraisal exercise as well as the salary rationalization process. AWL is having structured grading system candidates are put in specific grade based on qualification and experience. This decreases dissatisfaction as people having same qualification and experience are in to the same grade and structure which is common reason of dissatisfaction and turnover in most organization. This experience has certainly helped us in completing our theoretical knowledge backed with a practical learning, which will help us in our professional lives. We take this opportunity to thank every one in the organization.
Bibliography:
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Aswathappa K. (1997). Human Resources and Personnel Management, Tata McGraw Hill Publishing Company Limited. DeCenzio D. & Robbins S. (1988). Personnel/Human Resource Management, Prentice-Hall of India Private Limited.
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