Consumer loan: An amount of money lent to tan individual (usually on a non secured basis) for personal, family or household

purposes. Consumer loans are monitored by government regulatory agencies for their compliance with consumer protection regulations such as the Truth in Lending ACT. Also called consumer credit or consumer lending.

Different USAA products in cosumer loans.

A. B. C. D. E. F. G. H. I.

Auto loan Boat loan Motor Cycle Loan (MC) Leisure Vehicle Loan (LV) Recreational Vehicle loan(RV) Unsecured Career started Precommission Academy

Types of Decisions: Once we submit the loan it routes to underwriter in one case, other one system will decide based on the value of the member credit score, Fraud, OFAC, income etc., Possiblities are below: Decline (system, Manual) Counter offer (system , Manual) Conditional counter offer (Manual) RBPN (E-close and MSR Closing) Approval (system, Manual) 1. Approve with loan payment options

2. Approval page Conditional Approval Underwriter Once the application has finalized and fall on to the above category, the letter/document can be view by the member/applicant. In addition to this, we can apply for following availability insurance: 1. Debt protection 2. Total Loss protection(TLP) 3. Extend vehicle protection program Letters and Documents: Letter: 1. Red flag letter Documents 1. Private education and solicitation form 2. Notice disclosure and security agreement 3. Addendum Closure Flows: 1. 2. 3. 4. 5. Book loan Process loan Final loan terms Approved loan terms APP (Automatic loan payment)

Workflow process (process, usage.. how we make the decision manually in workflow like claim the application, browse the application, giving conditions for the applicable loan etc.,) Once the loan submitted it will show the various status based on the application which we have submitted in workflow : Information about the various statuses associated to the Consumer Loan applications. Status subcategories will show only when we select the CLAIM in workflow Various Loan Status: 1. Submit Status 2. Fulfilled status Submitted Status: Fulfilled status: Decline Retention Discontinued Approved Not Accepted Review Approved, Pending Conditions Approved, Ready to Close Closing Docs Generated Counter Offer Counter Offer, Pending Conditions Pending Additional Information

Pending Fulfilled Status: Review Interface Error

 Pending Funding Ready to Interface

Loan Status

Review Approved, Pending Conditions Approved, Ready to Close

Closing Docs Generated

Counter Offer Counter Offer, Pending Conditions Pending Additional Information

Description SUBMITTED STATUSES The application needs review from an underwriter for a combination of credit decision, fraud, Income etc., Loan has been approved, but conditions of the loan have NOT been satisfied Approval has been given, but the loan has NOT been finalized All closing paperwork has been generated and forwarded to the member or the member who has completed the online e-sign document process An underwriter decides NOT to approve or deny the applicant's original request, but will offer a different loan agreement. Loan has been counter offered, but conditions of the loan have NOT been satisfied A loan decision will not be made until additional information is received.

Loan Status Description Fulfilled Statuses Decline Loan decision is decline Retention Discontinued Approved Not Accepted Loan has been closed, funded and booked. Loan has been withdrawn. Application is expired.

Loan Status

Description
Pending Fulfilled Statuses The application needs review from an underwriter for a combination of credit decision, fraud or OFAC. All paperwork has been received and funds have been disbursed, but the loan has NOT interfaced correctly. If there are further questions, contact the Help Line.

Review

Interface Error Pending Funding Ready to Interface

Documents have been received, but the Loan Check has NOT yet been honored. All paperwork has been received and funds have been disbursed.

Summary: DEBT PROTECTION:

NOTE: The member cannot alter the Comprehensive Signature Form. A separate written letter is required to cancel Debt Protection coverage

Member Declines Debt Protection Coverage with Loan Documents

When the member alters the Debt Protection Addendum/Agreement to decline coverage or includes a written request within the loan package to terminate coverage, complete the following: 1. Process and book loan.

Fulfillment Debt Protection Termination by E-mail

If the member responds by e-mail saying he wishes to terminate coverage, a reply can be sent to the member saying that this request is required in writing.

The termination request form is available on Connect, and can be printed to usaa.com. A work item is created upon receipt of the termination request form and completed by Account Services. The primary borrower must request termination.

Approved Pending Conditions - Career Starter Loan information on conditional approvals on Career Starter Loans.

Qualified applications will be placed in an Approved Pending Conditions status until applicants are able to provide the requested documentation. IMPORTANT: Applications that are in an Approved Pending Conditionsstatus are not systematically withdrawn after 45 days. They will need to be manuallydiscontinued.

Complete the following process when reviewing applications in an Approved Pending Conditions status

Procedure
1 Access CLO. 2 Select the My Work tab. 3 Select CLA - Career Starter Decision Loan, then select Get Work. 4 Access a second CLO window and complete the following: 1. 2. 3. 4. Select the Search tab. Enter the member's USAA number. Select the Search button. Review the application date.

IF the application date THEN... is ... Less than or equal to 45 1. Proceed with reviewing the application in the days, first CLO window. 2. Proceed to the next step. 5 Verify if REG Z Higher Education eligibility applies by reviewing the commission program and commission date and graduation date, if applicable: IMPORTANT: Select OK on Underwriting Summary page rather thanCancel to prevent the work item from remaining in the Underwriting bucket forreview. EXAMPLE: The same work item appears again when selectingGet Work in CLO when Cancel is selected. For Internet applications, enter the following template in Comments: u/w no action taken.

Bank check status: Status about the bank checks: http://kd.usaa.com/USAA/index?page=content&id=PRO11356&actp=search&viewlocale=en_U S&searchid=1375690158345#defi

Total Loss Protection (TLP) is not offered on the following CFAS loans: o o o o o Motorcycle Cadet Loans Recreational Vehicle Boat or other watercraft Leisure Vehicle (All Terrain Vehicle (ATV), Dirt Bike, Snowmobile)