Lexmark 4200 Series

All-In-One

4413-XXX

Table of Contents Start Diagnostics Safety and Notices Trademarks Index

Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries.

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Edition: March 24, 2006 The following paragraph does not apply to any country where such provisions are inconsistent with local law: LEXMARK INTERNATIONAL, INC. PROVIDES THIS PUBLICATION AS IS WITHOUT WARRANTY OF ANY KIND, EITHER EXPRESS OR IMPLIED, INCLUDING, BUT NOT LIMITED TO, THE IMPLIED WARRANTIES OF MERCHANTABILITY OR FITNESS FOR A PARTICULAR PURPOSE. Some states do not allow disclaimer of express or implied warranties in certain transactions; therefore, this statement may not apply to you. This publication could include technical inaccuracies or typographical errors. Changes are periodically made to the information herein; these changes will be incorporated in later editions. Improvements or changes in the products or the programs described may be made at any time. Comments may be addressed to Lexmark International, Inc., Department D22A/032-2, 740 West New Circle Road, Lexington, Kentucky 40550, U.S.A or e-mail at ServiceInfoAndTraining@Lexmark.com. Lexmark may use or distribute any of the information you supply in any way it believes appropriate without incurring any obligation to you. Lexmark and Lexmark with diamond design are trademarks of Lexmark International, Inc., registered in the United States and/or other countries. Other trademarks are the property of their respective owners. Copyright Lexmark International, Inc. 2004. All rights reserved. UNITED STATES GOVERNMENT RIGHTS This software and any accompanying documentation provided under this agreement are commercial computer software and documentation developed exclusively at private expanse.

USA P/N 12G9334

Japanese P/N 12G9335

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Table of Contents
Safety information. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . v Preface . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x Definitions . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . x General information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-1 Specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Print engine . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Printhead. . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Facsimile . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scanner . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Power and size . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Abbreviations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 1-2 1-2 1-2 1-3 1-4 1-4 1-5

Diagnostic information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Start . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-1 Power-On Self Test (POST) sequence . . . . . . . . . . . . . . . . . . 2-1 POST symptom table . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-2 Symptom tables . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-3 Service checks . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-6 Carrier transport service check . . . . . . . . . . . . . . . . . . . . . . . . 2-6 CIS assembly service check . . . . . . . . . . . . . . . . . . . . . . . . . . 2-8 Scanner motor with gear assembly service check . . . . . . . . . 2-9 Maintenance station service check . . . . . . . . . . . . . . . . . . . . 2-10 Paper feed service check . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-11 Paper path service check . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-13 Power service check . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 2-14 Print quality service check. . . . . . . . . . . . . . . . . . . . . . . . . . . 2-15 Scan/copy quality service check . . . . . . . . . . . . . . . . . . . . . . 2-17 Fax/telephone communication service check . . . . . . . . . . . . 2-18 Diagnostic aids . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 Theory of mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Scanner mechanism . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . Drive feed roller assembly. . . . . . . . . . . . . . . . . . . . . . . . . . . . Contact Image Sensor (CIS) . . . . . . . . . . . . . . . . . . . . . . . . . . Document sensors . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . 3-1 3-1 3-1 3-2 3-2

iii

4413-00X Repair information . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1 Handling ESD-sensitive parts . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-1 Adjustments . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2 Removal procedures . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2 Releasing plastic latches . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-2 Removals . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-3 General precautions on removals . . . . . . . . . . . . . . . . . . . . . .4-3 CIS white roller assembly removal . . . . . . . . . . . . . . . . . . . . . .4-4 Top cover assembly removal . . . . . . . . . . . . . . . . . . . . . . . . . .4-5 Rollers (drive feed roller assembly, exit shaft) removal . . . . . .4-6 CIS (Contact Image Sensor) removal . . . . . . . . . . . . . . . . . .4-10 Scanner motor with gear assembly removal . . . . . . . . . . . . .4-11 Control panel assembly removal . . . . . . . . . . . . . . . . . . . . . .4-13 Print engine removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-16 Maintenance station removal . . . . . . . . . . . . . . . . . . . . . . . . .4-17 Carrier assembly with belt removal . . . . . . . . . . . . . . . . . . . .4-18 System board removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-19 Exit rollers removal . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .4-20 Large feed roller assembly with gear removal . . . . . . . . . . . .4-21 Paper feed motor assembly with gears removal . . . . . . . . . .4-23 Carrier transport motor removal . . . . . . . . . . . . . . . . . . . . . . .4-24 Handset and cradle removal . . . . . . . . . . . . . . . . . . . . . . . . .4-24 Connector locations . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1 System board . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .5-1 Preventive maintenance . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1 Lubrication specifications . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .6-1 Parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1 How to use this parts catalog . . . . . . . . . . . . . . . . . . . . . . . . . . . .7-1 Index . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . . I-1

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Safety information
The safety of this product is based on testing and approvals of
the original design and specific components. The manufacturer is not responsible for safety in the event of use of unauthorized replacement parts. The maintenance information for this product has been prepared for use by a professional service person and is not intended to be used by others. There may be an increased risk of electric shock and personal injury during disassembly and servicing of this product. Professional service personnel should understand this and take necessary precautions. CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.

Consignes de scurit
La scurit de ce produit repose sur des tests et des
agrations portant sur sa conception d'origine et sur des composants particuliers. Le fabricant n'assume aucune responsabilit concernant la scurit en cas d'utilisation de pices de rechange non agres. Les consignes d'entretien et de rparation de ce produit s'adressent uniquement un personnel de maintenance qualifi. Le dmontage et l'entretien de ce produit pouvant prsenter certains risques lectriques, le personnel d'entretien qualifi devra prendre toutes les prcautions ncessaires. ATTENTION : Ce symbole indique la prsence d'une tension dangereuse dans la partie du produit sur laquelle vous travaillez. Dbranchez le produit avant de commencer ou faites preuve de vigilance si l'excution de la tche exige que le produit reste sous tension.

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Norme di sicurezza
La sicurezza del prodotto si basa sui test e sull'approvazione
del progetto originale e dei componenti specifici. Il produttore non responsabile per la sicurezza in caso di sostituzione non autorizzata delle parti. Le informazioni riguardanti la manutenzione di questo prodotto sono indirizzate soltanto al personale di assistenza autorizzato. Durante lo smontaggio e la manutenzione di questo prodotto, il rischio di subire scosse elettriche e danni alla persona pi elevato. Il personale di assistenza autorizzato deve, quindi, adottare le precauzioni necessarie. ATTENZIONE: Questo simbolo indica la presenza di tensione pericolosa nell'area del prodotto. Scollegare il prodotto prima di iniziare o usare cautela se il prodotto deve essere alimentato per eseguire l'intervento.

Sicherheitshinweise
Die Sicherheit dieses Produkts basiert auf Tests und
Zulassungen des ursprnglichen Modells und bestimmter Bauteile. Bei Verwendung nicht genehmigter Ersatzteile wird vom Hersteller keine Verantwortung oder Haftung fr die Sicherheit bernommen. Die Wartungsinformationen fr dieses Produkt sind ausschlielich fr die Verwendung durch einen Wartungsfachmann bestimmt. W hrend des Auseinandernehmens und der Wartung des Gerts besteht ein zustzliches Risiko eines elektrischen Schlags und krperlicher Verletzung. Das zustndige Fachpersonal sollte entsprechende Vorsichtsmanahmen treffen. ACHTUNG: Dieses Symbol weist auf eine gefhrliche elektrische Spannung hin, die in diesem Bereich des Produkts auftreten kann. Ziehen Sie vor den Arbeiten am Gert den Netzstecker des Gerts, bzw. arbeiten Sie mit groer Vorsicht, wenn das Produkt fr die Ausfhrung der Arbeiten an den Strom angeschlossen sein mu.

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Pautas de Seguridad
La seguridad de este producto se basa en pruebas y
aprobaciones del diseo original y componentes especficos. El fabricante no es responsable de la seguridad en caso de uso de piezas de repuesto no autorizadas. La informacin sobre el mantenimiento de este producto est dirigida exclusivamente al personal cualificado de mantenimiento. Existe mayor riesgo de descarga elctrica y de daos personales durante el desmontaje y la reparacin de la mquina. El personal cualificado debe ser consciente de este peligro y tomar las precauciones necesarias. PRECAUCIN: este smbolo indica que el voltaje de la parte del equipo con la que est trabajando es peligroso. Antes de empezar, desenchufe el equipo o tenga cuidado si, para trabajar con l, debe conectarlo.

Informaes de Segurana
A segurana deste produto baseia-se em testes e aprovaes
do modelo original e de componentes especficos. O fabricante no responsvel pela segunrana, no caso de uso de peas de substituio no autorizadas. As informaes de segurana relativas a este produto destinam-se a profissionais destes servios e no devem ser utilizadas por outras pessoas. Risco de choques elctricos e ferimentos graves durante a desmontagem e manuteno deste produto. Os profissionais destes servios devem estar avisados deste facto e tomar os cuidados necessrios. CUIDADO: Quando vir este smbolo, existe a possvel presena de uma potencial tenso perigosa na zona do produto em que est a trabalhar. Antes de comear, desligue o produto da tomada elctrica ou seja cuidadoso caso o produto tenha de estar ligado corrente elctrica para realizar a tarefa necessria.

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Informaci de Seguretat
La seguretat d'aquest producte es basa en l'avaluaci i
aprovaci del disseny original i els components especfics. El fabricant no es fa responsable de les qestions de seguretat si s'utilitzen peces de recanvi no autoritzades. La informaci pel manteniment daquest producte est orientada exclusivament a professionals i no est destinada a ning que no ho sigui. El risc de xoc elctric i de danys personals pot augmentar durant el procs de desmuntatge i de servei daquest producte. El personal professional ha destar-ne assabentat i prendre les mesures convenients. PRECAUCI: aquest smbol indica que el voltatge de la part de l'equip amb la qual esteu treballant s perills. Abans de comenar, desendolleu l'equip o extremeu les precaucions si, per treballar amb l'equip, l'heu de connectar.

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Safety information ix

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Preface
This manual contains maintenance procedures for service personnel. It is divided into the following chapters: 1. General information contains a general description of the printer and the maintenance approach used to repair it. Special tools and test equipment are listed in this chapter, as well as general environmental and safety instructions. 2. Diagnostic information contains an error indicator table, symptom tables, and service checks used to isolate failing field replaceable units (FRUs). 3. Diagnostic aids contains tests and checks used to locate or repeat symptoms of printer problems. 4. Repair information provides instructions for making printer adjustments and removing and installing FRUs. 5. Connector locations uses illustrations to identify the connector locations and test points on the printer. 6. Preventive maintenance contains the lubrication specifications and recommendations to prevent problems. 7. Parts catalog contains illustrations and part numbers for individual FRUs.

Definitions
Note: A note provides additional information. Warning: A warning identifies something that might damage the product hardware or software. CAUTION: A caution identifies something that might cause a servicer harm. CAUTION: When you see this symbol, there is a danger from hazardous voltage in the area of the product where you are working. Unplug the product before you begin, or use caution if the product must receive power in order to perform the task.

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1. General information
The Lexmark 4200 Series All-In-One (4413-XXX) is a letter quality print, fax, copy, and scan machine. It is a standalone color/mono copier and fax. The printhead uses small heater plates and nozzles to control ink flow and the formation of characters on the print media. The printhead assembly and ink supply are combined into a single unit. Print cartridges are available as a customer replaceable supply item. Dual printheads provide color and true black printing without changing printheads. The number and size of inkjets or nozzles, in the printhead, determines the overall quality and capability of the printer. The black cartridge has a total of 208 nozzles and installs on the right. The color cartridge has a total of 192 nozzles and installs on the left. The printer is capable of printing in both directions from either cartridge.

4250 4413-K01 4413-AK1 (DBCS) No handset 4413-K03

4270

4413-AK3 (DBCS) Handset

General information 1-1

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Specifications
Print engine
Technology Thermal Inkjet 2-pin and printhead swapping type Speed Color Mono Resolution Color/Mono 10 ppm at Draft Mode 17 ppm at Draft Mode Quick Print: 300 x 600 dpi Normal: 600 x 600 dpi Better: 1200 x 1200 dpi Best: 4800 x 1200 dpi for photo paper Best: 2400 x 1200 dpi for other paper 203 mm Automatic Manual Tray Emulation Printer Driver Interface 100 sheets of 20 lb cut sheets (Max 10 mm) No Host Based Printing (GDI) Windows 98/ME, Windows 2000/Windows XP USB Interface

Printing Width Feeding Method

Printhead
Babbage Mono Standard Printhead Ink Type Ink Color Ink Yield 208 nozzles Pigment Black About 600 sheets Birch Color 192 nozzles Dye Color About 450 sheets

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Facsimile
General Scan Method Scan Width Feeding Method ADF Guide Stacker Paper Tray Modem Speed LCD Scanning Resolution CIS Maximum 216 mm, Minimum 76.2 mm Sheet Feed 30 sheets of 20 lb Document Input Guide Document Output Stacker/Paper Stacker Bin Type (without Manual Tray) 33.6 Kbps 2 lines of 16 characters each Optical Resolution: 600 dpi (H) x 1200 dpi (V) Interpolated: 9600 dpi x 9600 dpi Darkest/Darken/Normal Lighten/Lightest 79 locations Yes Yes Yes S/W Option Setting (4 steps) S/W Option Setting Yes Yes Up to 99 pages 256 levels 25% - 200% (Reference is the top center of document.)

Contrast Telephone Speed Dial On-Hook Dial Last Number Redial Auto Redial Ringer Volume Tone/Pulse Select Report and List Telephone Number List Self Test Copy Multipage Copy Grayscale Reduction and Enlargement

General information 1-3

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Telephone I/F Others Answering I/F Extension Phone Sensors Clock Yes 1-jack, extension phone transfer Paper Jam Yes

Scanner
Compatibility Technology Light Source for Color CIS TWAIN Platen CIS RGB LEDs (Line Order Control)

Power and size

Power Source 100V-127V with 2-wire power cord fixed 100V-127V with 2-wire separate power cord (Japan) 220V-240V with 2-wire AC inlet separate power cord Energy Star Compliant (with 1 watt regulation) 440.6 X 319.6 X 205.4 mm 15.3 lbs (Packed Weight)

Dimensions Weight (Packed)

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Abbreviations
AIO ASF B/M CIS EOF ESD FPC FRU GDI HVPS LCD LVPS OEM V ac V dc ZIF All-In-One Auto Sheet Feed Bill of Material Contact Image Sensor End of Form Electrostatic Discharge Flat Printhead Cable Field Replaceable Unit Graphic Display Interface High Voltage Power Supply Liquid Crystal Display Low Voltage Power Supply Original Equipment Manufacturer Volts alternating current Volts direct current Zero Insertion Force

General information 1-5

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2. Diagnostic information
Start
Power-On Self Test (POST) sequence
1. 2. 3. 4. Lexmark 4200 Series is displayed on the LCD. Power, Fax, Copy, Scan and Auto Answer lights turn on. Copy and Scan button lights turn on. Carrier moves to the left and returns to the maintenance station. The paper feed motor runs then stops. 5. Enter Fax Number is displayed. 6. Date and Time display when POST is complete. If your printer completes POST with errors, go to the Symptom tables on page 2-3. Locate the symptom and take the indicated action. If your printer does not complete POST, locate the symptom in the following table and take the indicated action.

Diagnostic information 2-1

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POST symptom table

Symptom LCD or Control Panel buttons do not work and no motors run Paper feed gears do not turn Carrier does not move Carrier slams side frame CIS light does not turn on Action Go to the Power service check on page 2-14. If okay, go to the Control panel problems on page 2-3.

Go to the Paper feed service check on page 2-11.

Go to the Carrier transport service check on page 2-6. Go to the Carrier transport service check on page 2-6. Go to the CIS assembly service check on page 2-8.

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Symptom tables
Locate the symptom in the following tables and take the appropriate action. Carrier transport problems
Symptom No carrier movement Slow carrier movement Carrier stops Carrier slams side frame Action Go to the Carrier transport service check on page 2-6.

Maintenance station problems

Symptom Maintenance station: Fails to cap the printheads Fails to clean the printheads Action Go to the Maintenance station service check on page 2-10.

Control panel problems

Symptom Buttons do not work LCD does not display Action Check control panel cable connection at CN5 on the system board. Run the Power-On Self Test (POST) sequence on page 2-1. If the LCD or buttons fail, check connection CN5. If the problem remains, replace the control panel assembly. Go to the Control panel assembly removal on page 4-13. If the problem still exists, replace the system board. Go to the System board removal on page 4-19.

Diagnostic information 2-3

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Symptom Document scan sensor does not detect document

Action Check control panel cable connector CN5 on the system board. If okay, go to the Scanner motor with gear assembly service check on page 2-9. If the scanner motor is working correctly, replace the control panel assembly. Go to the Control panel assembly removal on page 4-13.

Printer communication problem

Symptom Not able to print Self Test Page Action Check the USB cable and system board cable connections. If okay, replace system board. Go to the System board removal on page 4-19.

Phone handset/cradle problem

Symptom No dial tone Handset does not work Action Check all phone connections. Be sure the main phone connection is connected to the printer.Check pins 5 and 6 for approximately 3 volts on connector CN11 located on the system board. If voltage is not correct, replace the system board. Go to the System board removal on page 4-19. If problem still exists, replace the handset and cradle. Go to Handset and cradle removal on page 4-24.

2-4 Service Manual

4413-XXX Scanner problems

Symptom Light does not turn on Scanned images are faded, or colors are dull, blurry or fuzzy. Images are slanted or crooked and the straight lines in the image appear to be jagged or uneven. Blank copies Scanner motor does not run Document sensor does not work Action Go to the CIS assembly service check on page 2-8. Go to the Scan/copy quality service check on page 2-17.

Go to the Scanner motor with gear assembly service check on page 2-9. Go to the Control panel problems on page 2-3.

CIS white roller assembly slips Paper does not feed correctly

Go to the Paper path service check on page 2-13.

Paper feed problems

Symptom Fails to pick paper Picks more than one sheet of paper Picks paper but fails to feed Paper jams Paper fails to exit Noisy paper feed Envelopes fail to feed Paper skews Action Go to the Paper feed service check on page 2-11.

Go to the Paper feed service check on page 2-11. Go to the Paper path service check on page 2-13.

Diagnostic information 2-5

4413-XXX Power problems

Symptom No power in machine, motors do not operate Action Go to the Power service check on page 2-14.

Print quality problems

Symptom Voids in characters Light print Prints off the page Fuzzy print Carrier moves but no print Printhead dries prematurely Colors print incorrectly Vertical alignment off Action Go to the Print quality service check on page 2-15.

Ink smearing Vertical streaks on paper Print lines crowded

Go to the Paper feed service check on page 2-11.

Service checks
Carrier transport service check
FRU 1 System Board Carrier Transport Motor Action Check the carrier transport motor connector CN3. If connected, check for approximately 30 volts on pins 1 and 3 or at the wire connections located on the rear of the carrier transport motor. If voltage is incorrect, replace the system board. If voltage is correct, check the motor for shorts. If a short is found, replace the motor. Go to Carrier transport motor removal on page 4-24.

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FRU 2 Carrier Transport Motor

Action Check the motor for binds, or loose motor pulley. A noisy or chattering motor, or a motor that fails to turn, can be caused by:

An open or short in the motor An open or short in the motor driver

on the system board

A bind in the carrier transport

mechanism
With the carrier transport motor cable (CN3) disconnected from the system board, check for 0 to 16 ohms between the following pins on the motor: CN3-2 and CN3-3 If the readings are incorrect, replace the print engine. Go to the Print engine removal on page 4-16. 3 Carrier Guide Rod Clean the carrier rod. Note: Lubricate the rod and the carrier rod bearing surfaces with grease P/N 99A0394. 4 Encoder Strip Carrier Assembly with Belt Check the encoder strip for proper installation. Also, check it for wear, dirt, and grease. Replace if needed. Be sure all printhead connectors are fully seated. Check the cables for damage. If the encoder strip and all connections are okay, but the carrier still slams the side frame, replace the carrier assembly with belt. Go to the Carrier assembly with belt removal on page 4-18 . If problem remains, replace the system board. Go to the System board removal on page 4-19. 5 Carrier Transport Belt Idler Pulley Assembly Check for worn, loose or broken parts. Check for obstructions blocking carrier movement. If pulley assembly is damaged, replace. Lubricate carrier to carrier frame engagement with grease P/N 99A0394.

Diagnostic information 2-7

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FRU 6 Maintenance Station

Action A problem with the maintenance station can cause carrier movement problems at the right margin. Go to the Maintenance station removal on page 4-17. If the carrier does not move toward the cartridge load position when the access door is opened, verify that power is on. If the carrier still does not move, replace the system board. Go to the System board removal on page 4-19.

Access Door Sensor

CIS assembly service check

The CIS lamp does not light when scanning is in process.

FRU 1 CIS Assembly

Action If light does not come on during the scanning process, check connector CN6 on the system board. If the connection is okay, replace the CIS assembly. Go to the CIS (Contact Image Sensor) removal on page 4-10. If problem still persists, replace the system board. Go to the System board removal on page 4-19.

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Scanner motor with gear assembly service check

Motor will not run.
FRU 1 Scanner Motor with Gear Assembly Action Check scanner motor for shorts. Disconnect connector CN1 from the system board and check for approximately 6 ohms between the following pins on the motor connector. CN1-1 and CN1-2 If the ohms reading is incorrect, replace the scanner motor assembly. If the motor does not come on during the scanning process, check connector CN1 on the system board. If the connection is okay, check for voltage reading of approximately 30 volts at pins CN1-1 CN1-2 CN1-3 CN1-4 If voltage is correct, replace the scanner motor with gear assembly. Go to the Scanner motor with gear assembly removal on page 4-11. If voltage is incorrect, replace the system board. Go to the System board removal on page 4-19. 2 Document Scanner Sensor To check the document scanner sensor, insert a sheet of paper or press the sensor to see if the scanner motor is working. Go to Control panel problems on page 2-3.

Diagnostic information 2-9

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Maintenance station service check

The maintenance station has three functions: 1. Wipes the printhead nozzles to clean them of dirt. 2. Provides a place for printheads to fire all nozzles, keeping them clear prior to printing. 3. Seals the printhead when it is not being used to prevent the nozzles from drying.

FRU 1 Maintenance Station Assembly

Action As the carrier moves to the right over the maintenance station, a slot on the bottom of the carrier engages a tab on the sled of the maintenance station causing the cap to rise and seal the printhead. Carrier movement to the left uncaps the printhead. The wiper cleans the printhead nozzles as the carrier leaves the maintenance station. The wiper cleans the printhead only when the carrier is moving to the left. Do not wipe the printhead nozzles when the carrier is moving to the right. After the cleaning operation is complete, a tab on the maintenance station engages a tab on the carrier, causing the wiper to lower. Check the maintenance station for worn or broken parts. Replace if needed. Go to the Maintenance station removal on page 4-17. Worn wipers cause degraded print quality just after a maintenance cleaning. Check for loose or worn wipers. Worn caps cause the printhead nozzles to dry and clog. Check for loose or worn caps.

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Paper feed service check

If your machine does not have paper jam problems, continue with the service check. If your machine does have a paper jam, examine it for the following before you begin the service check:

Check the entire paper path for obstructions. Be sure there is not too much paper in the sheet feeder. Be sure the correct type of paper is being used. Check for static in the paper.

FRU 1 System Board

Action Run the Power-On Self Test (POST) sequence on page 2-1. Replace parts as needed. To check the paper feed motor, disconnect the paper feed connector CN7 and check for approximately 4 ohms between pins 1 and 4. If the reading is incorrect, replace the paper feed motor assembly with gears. If the reading is correct, check connector CN7 pins 1,2,3,4 for approximately 30 volts. If the voltage is incorrect, replace the system board Go to the System board removal on page 4-19.

Diagnostic information 2-11

4413-XXX

FRU 2 Paper Feed Motor

Action A noisy or chattering motor or a motor that fails to turn, can be caused by: An open or short in the motor An open or short in the motor driver on the system board A bind in the paper feed mechanism With the paper feed motor cable CN7 disconnected from the system board, check for approximately 4 ohms between the following pins on the motor: Pin 1 to Pin 4 If the readings are incorrect, replace the paper feed motor assembly with gears. Go to the Paper feed motor assembly with gears removal on page 4-23. Although the paper feeds in a forward direction only, the paper feed motor turns in two directions. If the paper feed motor turns in one direction only, replace the system board. Go to the System board removal on page 4-19. Binds in the paper feed motor or gear train can cause intermittent false paper jam errors. Remove the paper feed motor and check the shaft for binds. Also check for a loose or worn motor gear.

3 4

Auto Sheet Feeder Assembly End-of-Forms Flag and Spring

Check the pick roller for wear. Check for binds or damage.

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4413-XXX

Paper path service check

Examine the machine for the following before you begin this service check:

Check the entire paper path for obstructions. Be sure the correct type of paper is being used. Be sure the printer is installed on a flat surface.
FRU 1 2 3 4 Large and Small Feed Rollers Small Feed Roller Springs Auto Sheet Feeder Assembly Mid Frame Asm Action Check for wear and binds. Check for damage or disconnected springs. Check the pick roller for wear. Check the following for wear: Exit roller Star rollers 5 6 End-of-Forms Flag White Roller Assembly Check for binds or damage. Check for correct installation. Check gear and bushings for damage. If damaged, replace. Go to the CIS white roller assembly removal on page 4-4.

Diagnostic information 2-13

4413-XXX

Power service check

FRU 1 Power Supply Action Plug the machine into an outlet. Check for approximately 30 V dc at CN4 pin 2. If voltage is incorrect, replace the power supply. Unplug the printer. Disconnect the printhead cables and plug in the printer. Look for a symptom change. Check the failing part for shorts and replace as necessary. Repeat this procedure for the carrier transport motor, paper feed motor, and control panel. 3 System Board If the symptom has not changed, replace the system board. Go to the System board removal on page 4-19 .

Printhead Cables Paper Feed Motor Carrier Transport Motor Control Panel

2-14 Service Manual

4413-XXX

Print quality service check

FRU / Function 1 2 Printhead Cartridge Color Printhead Cartridge Cross Contamination Action Be sure the machine contains good print cartridges. Cross contamination of color inks results in incorrect colors printed, as when green prints for yellow, (when yellow and blue are mixed in the printhead cartridge). This problem resolves quickly as the printhead cartridge is used. If cross contamination occurs, check the following: The maintenance station wiper for damage. The printhead nozzle plate was resealed with tape. 3 Carrier Assembly Reseat the printhead cables in the system board and check the following parts for wear or damage: Printhead Cartridge Latch Latch Spring Carrier 4 System Board Carrier Assembly Print the self test page. To enter the self test page, press Options button until Maintenance is displayed. Then press the + button until Test Page is displayed. Press the Select button to print the test page. Look for a break in the diagonal line of the nozzle test pattern. A broken line indicates one or more print nozzles are not working. Run the test again to verify the failure. Check the gold-plated contacts on the end of the printhead carrier cable for dirt, wear, and damage. Use only a clean dry cloth to clean the contacts. If a problem is found with contacts on the carrier, replace the carrier. Go to the Carrier assembly with belt removal on page 4-18. If the symptom remains, replace the system board. Go to the System board removal on page 4-19. 5 Maintenance Station Intermittent nozzle failures can be caused by worn parts in the maintenance station. Go to the Maintenance station removal on page 4-17, and then return to this check.

Diagnostic information 2-15

4413-XXX

FRU / Function 6 Paper Feed

Action Ink smudging and smearing can be caused by paper problems or problems in the paper feed area. Check the following: Correct type of paper is being used. Also check the paper for curl or wrinkles. Feed rollers for wear, dirt, or looseness. Gears for wear or binds. Paper path for obstructions.

Carrier Transport

Blurred print and voids can be caused by problems in the carrier transport area. Check the following: Carrier transport belt for wear. Carrier guide rod for wear or dirt. If dirty, clean and lubricate. Carrier to carrier frame engagement should be lubricated with grease P/N 99A0394. Idler pulley parts for wear, damage, or looseness.

Alignment

Uneven vertical lines can be adjusted by performing the printhead alignment adjustments in the maintenance mode. The user is directed, to perform the printhead alignment adjustments, when replacing a printhead cartridge.

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4413-XXX

Scan/copy quality service check

FRU / Function 1 Scanned images are faded, or colors are dull, blurry, or fuzzy. Images are slanted or crooked and the straight lines in the image appear to be jagged or uneven. Blank copies Action Check the lighter/darker settings to see if it is correct. From the control panel From the Scan & Copy Control Program Check to see if there is any dust or debris on the glass lens of the CIS. This may cause a poor image. If there are blank copies found, make sure that the original document is facing down. Check the print cartridges to see if they need to be cleaned or replaced. 3 Scanning error Ensure the USB cable is correctly installed. Ensure the USB cable is proper for USB specification, version 1.1. Start the system after TWAIN driver is reinstalled. If error still occurs, replace the system board. Go to the System board removal on page 4-19.

Diagnostic information 2-17

4413-XXX

Fax/telephone communication service check

FRU / Function 1 System Board Cannot make telephone connection to other fax. Action No dial tone Verify correct dialing method (tone or pulse). Are TEL and LINE connections reversed? Verify phone number and availability of other fax machine. You should hear the ring and a 0.5 second 1000 Hz calling tone from your machine, a one second pause, then the three second 2100 Hz fax response tone and a 1650 Hz - 1850 Hz warbling handshaking tone from the called machine. Check connector CN12 on the system board located behind the fire shield. If problem still exists, replace the system board. Go to the System board removal on page 4-19. 2 Cannot receive faxes Are TEL and LINE connections reversed? Is a telephone on the same line off the hook? Is the machine connected to the wrong telephone line? Check for a damaged line cord to the machine. Check telephone and line cord connections.

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3. Diagnostic aids
Theory of mechanism
Scanner mechanism
The scanner mechanism consists of components which feed, scan, and eject the documents that are to be copied or transmitted to a remote facsimile unit. These components and their functions are explained below.

Drive feed roller assembly

The drive feed roller assembly, consisting of various rollers, rubber pad, and springs, automatically separates and feeds the pages of a document over the scanning area and stacks them on the document exit tray. Documents up to 15 pages can be placed in the drive feed roller assembly for scanning. The leading edge of the document moves the document detect sensor lever when the operator slides the stack into the drive feed roller assembly. The scan motor starts to rotate when the document detect sensor detects the leading edge of the document. The roller feeds the first page of the document into the feeder. The scan motor stops when the leading edge of the page actuates the document scan sensor. The page is now in the scan position. The drive feed roller assembly rubber pad prevents multiple sheets from being fed. A spring provides force that the pad places on the document pages for proper separation. The scan motor is turned on when the machine is ready to scan the document and drives the feed roller at a speed determined by the resolution selected. The scan motor stops after a set period of time when the trailing edge of the page releases the document scan sensor. If another page is detected as the trailing edge of the page releases the document scan sensor, the next page feeds to the scan position. The exit roller pushes the page out onto the document exit tray where it is stacked.

Diagnostic aids 3-1

4413-XXX

Contact Image Sensor (CIS)

The contact image sensor unit consist of LEDs, rod lens array, and a photo sensor. The LEDs illuminate the document to be scanned when the leading edge is detected by the document scan sensor. The LEDs turn off when the document exits the scanner mechanism. The LEDs illuminate the document to obtain an image from the document through the rod lens array, where the image is translated into voltage levels.

Document sensors
There are two document sensors in the scanner mechanism; the document detect and the document scan sensor. The document detect sensor, detects whether or not a document is loaded, and the document scan sensor detects the scan position of the document. The scanner mechanism consists of components which feed, scan, and eject the documents that are to be copied or transmitted to a remote facsimile unit.

3-2 Service Manual

4413-XXX Set up options

Setup Print Report Item Send Log Receive Log Setting List Activity Report After 3 Rings After 5 Rings After 2 Rings Do not Delay Set Delay Enter Fax Number Low/High/Off On/Off High/Off/Low Add/Remove/Modify/ Print Date/Time Name/Number Legal/Letter/A4 Plain/Coated/Photo/ Transparency Off/Forward/Forward and Print Press Select/Redial attempts 1,2,3,4,5,0 times Ink Levels Change/ Align/Clean/Test Page After 15 Minutes After 30 Minutes After 60 Minutes Never After 30 Minutes Letter Plain Off 2 Low Ring Tone On Low After 3 Rings Default

Number of Rings

Delay Until On Hook Dial Ringer Tone Key Press Tone Speaker Volume Edit Speed Dial Edit Date Time Personalized Fax Blank Paper Size Blank Paper Type Fax Forward Advanced Fax

Do not Delay

Maintenance Power Save

Diagnostic aids 3-3

4413-XXX

Setup Clear Settings Set Defaults

Item After 2 Minutes Never Use Current Use Factory

Default After 2 Minutes

3-4 Service Manual

4413-XXX

4. Repair information
This chapter explains how to make adjustments to the printer and how to remove defective parts. Note: Read the following before handling electronic parts.

Handling ESD-sensitive parts

Many electronic products use parts that are known to be sensitive to electrostatic discharge (ESD). To prevent damage to ESD-sensitive parts, follow the instructions below in addition to all the usual precautions, such as turning off power before removing logic boards:

Keep the ESD-sensitive part in its original shipping container (a

special ESD bag) until you are ready to install the part into the machine. Make the least-possible movements with your body to prevent an increase of static electricity from clothing fibers, carpets, and furniture. Put the ESD wrist strap on your wrist. Connect the wrist band to the system ground point. This discharges any static electricity in your body to the machine. Hold the ESD-sensitive part by its edge; do not touch its pins. If you are removing a pluggable module, use the correct tool. Do not place the ESD-sensitive part on the machine cover or on a metal table; if you need to put down the ESD-sensitive part for any reason, first put it into its special bag. Machine covers and metal tables are electrical grounds. They increase the risk of damage because they make a discharge path from your body through the ESD-sensitive part. (Large metal objects can be discharge paths without being grounded.) Prevent ESD-sensitive parts from being accidentally touched by other personnel. Install machine covers when you are not working on the machine, and do not put unprotected ESDsensitive parts on a table. If possible, keep all ESD-sensitive parts in a grounded metal cabinet (case). Be extra careful in working with ESD-sensitive parts when cold weather heating is used because low humidity increases static electricity. Repair information 4-1

4413-XXX

Adjustments
The user is directed, in the Printer Control program, to perform the bidirectional alignment adjustments after replacing a print cartridge.

Removal procedures
The following procedures are arranged according to the name of the printer part discussed. CAUTION: Unplug the power cord before removing any parts.

Releasing plastic latches

Many of the parts are held in place with plastic latches. The latches break easily; release them carefully. To remove such parts, press the hook end of the latch away from the part to which it is latched.

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4413-XXX

Removals
General precautions on removals
When you disassemble and reassemble components, use extreme caution. The close proximity of cables to moving parts makes proper routing a must. If components are removed or replaced, any cables disturbed must be replaced as close as possible to their original positions. Before removing any component from the machine, note the cable routing. When servicing the machine:

Check to verify that documents are not stored in memory. Move the printer cartridge to far right to cap the nozzle. Unplug the power cord. Use a flat and clean surface. Replace only with authorized components. Do not force plastic-material components. Make sure all components are in their proper position.

Repair information 4-3

4413-XXX

CIS white roller assembly removal

1. Open the control panel. 2. Press the release arm (A) on the right end of the roller slightly inward, and then rotate it until it reaches the slot. Lift the roller out. Note: If the roller is dirty, wipe it with a soft cloth dampened with water. If the roller is heavily worn, replace it.

4-4 Service Manual

4413-XXX

Top cover assembly removal

1. Open the control panel and open the print cartridge compartment cover. Remove the white roller assembly. 2. Remove paper support. 3. Remove the eight screws (A).

4. Remove the top cover.

Repair information 4-5

4413-XXX

Rollers (drive feed roller assembly, exit shaft) removal

1. Remove the top cover assembly. See Top cover assembly removal on page 4-5. 2. Remove paper support. 3. Disconnect the CIS cable (A) from the system board.

4-6 Service Manual

4413-XXX 4. Remove the screw (B) from the cable support and remove cable support.

Repair information 4-7

4413-XXX 5. Remove three screws (C) from the scanner motor with gear assembly.

4-8 Service Manual

4413-XXX 6. Slide and remove drive feed roller assembly (D).

Note: Clean the surface of the rollers with ethyl alcohol. After wiping them, you must dry them completely. Note: Routing of all cables.

Repair information 4-9

4413-XXX

CIS (Contact Image Sensor) removal

1. Remove the top cover assembly. See Top cover assembly removal on page 4-5. 2. Disconnect the CIS cable from the system board. 3. Depress hinge (A) and lift to remove.

4. Remove CIS assembly. Note: Check the glassy surface of the CIS for any stain or scratch. If stained, wipe off with ethyl alcohol. If it is heavily stained or scratched, replace it.

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4413-XXX

Scanner motor with gear assembly removal

1. Remove the top cover assembly. See Top cover assembly removal on page 4-5. 2. Disconnect scanner motor cable (A) from the system board.

Repair information 4-11

4413-XXX 3. Remove three screws (B) as shown and remove the scan motor assembly.

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4413-XXX

Control panel assembly removal

1. Remove the top cover assembly. See Top cover assembly removal on page 4-5. 2. Disconnect the control panel cable (A) from the system board.

3. Release harness from harness hook.

Repair information 4-13

4413-XXX 4. Remove the two ground strap screws (B) from the left side of the printer.

4-14 Service Manual

4413-XXX 5. Depress hinge (C) and remove control panel assembly.

Repair information 4-15

4413-XXX

Print engine removal

1. Remove the top cover assembly. See Top cover assembly removal on page 4-5. 2. Remove the paper support. 3. Disconnect the CIS cable from system board. 4. Remove CIS cable support. 5. Disconnect all cables from the system board except for carrier ribbon cables. 6. Move carrier to center. 7. Remove five screws (A) from the print engine.

8. Lift and remove print engine. Note: When reassembling the print engine, be sure not to pinch or short the wiring harness.

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4413-XXX

Maintenance station removal

1. Remove the printer unit. 2. Move the maintenance station to the left and up. 3. Disconnect spring and remove maintenance station (A).

Repair information 4-17

4413-XXX

Carrier assembly with belt removal

1. Remove the top cover assembly. See Top cover assembly removal on page 4-5. 2. Remove print engine. See Print engine removal on page 4-16. 3. Depress the belt tensioner (A) until tension is released. 4. Remove the belt (B) from the carrier motor. 5. Remove two carrier shaft retainer springs (C) that secure the shaft.

6. Disconnect carrier cables from the system board. 7. Remove the carrier shaft. 8. Remove the carrier assembly. Note: Position of encoder strip.

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4413-XXX

System board removal

1. Remove the top cover assembly. See Top cover assembly removal on page 4-5. 2. Unplug all connectors. 3. Remove four screws (A) securing the system board. 4. Remove the fire shield and disconnect connector CN12. Note: Routing of cables. 5. Pull the EOF flag (B) toward you and remove the system board.

Repair information 4-19

4413-XXX

Exit rollers removal

1. Remove the top cover. See Top cover assembly removal on page 4-5. 2. Remove print engine. See Print engine removal on page 4-16. 3. Remove two screws (A) from exit roller assembly.

4-20 Service Manual

4413-XXX 4. Remove exit roller assembly.

Large feed roller assembly with gear removal

1. Remove the top cover. See Top cover assembly removal on page 4-5. 2. Remove the print engine. See Print engine removal on page 4-16. 3. Remove system board. See System board removal on page 4-19. 4. Disconnect four springs (A) from the pressure feed roller assembly and remove.

Repair information 4-21

4413-XXX 5. Remove the feed roller bearing (B) from the main frame. Pull the feed roller and remove. Be careful not to damage the bearing.

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4413-XXX

Paper feed motor assembly with gears removal

1. Remove the top cover. See Top cover assembly removal on page 4-5. 2. Remove the print engine. See Print engine removal on page 4-16. 3. Remove carrier shaft. 4. Unplug paper feed motor from system board. 5. Remove large feed roller. 6. Remove the two screws (A) and remove the paper feed motor assembly.

Repair information 4-23

4413-XXX

Carrier transport motor removal

1. Remove the top cover assembly. Go to the Top cover assembly removal on page 4-5. 2. Remove the print engine. See Print engine removal on page 4-16. 3. Manually move the carrier to the center of the machine. 4. Press the idler pulley and remove the belt from the carrier transport pulley. 5. Disconnect carrier transport motor from the system board. 6. Remove the two screws (A) from the carrier transport motor and remove.

Handset and cradle removal

1. 2. 3. 4. Lift machine. Remove one screw located under the handset on the base. Unplug handset cable. Depress the two clips located on the handset cradle and remove.

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5. Connector locations
System board
Units CN1 CN2 CN3 CN4 CN5 CN6 CN7 CN8 CN9 CN10 CN11 CN12 S1 S2 Description Scanner Motor with Gear Assembly USB Carrier Transport Motor Power Supply Control Panel CIS Paper Feed Motor Carrier Carrier Speaker Handset and Cradle K03,AK3 Phone Receptacles K01,AK1,K03,AK3 Access Door Sensor EOF

Connector locations 5-1

4413-XXX

5-2 Service Manual

4413-XXX

6. Preventive maintenance
This chapter contains the lubrication specifications. Follow these recommendations to prevent problems and maintain optimum performance.

Lubrication specifications
Lubricate only when parts are replaced or as needed, not on a scheduled basis. Use grease P/N 99A0394 to lubricate the following:

All gear mounting studs. The left and right ends of the large feed roller at the side frames. The carrier to carrier frame engagement. The carrier guide rod and carrier guide rod bearings.

Preventive maintenance 6-1

4413-XXX

6-2 Service Manual

4413-XXX

7. Parts catalog
How to use this parts catalog
SIMILAR ASSEMBLIES: If two assemblies contain a
majority of identical parts, they are shown on the same list. Common parts are shown by one index number. Parts peculiar to one or the other of the assemblies are listed separately and identified by description. NS: (Not Shown) in the Asm-Index column indicates that the part is procurable but is not pictured in the illustration.

Parts catalog 7-1

4413-XXX

Assembly 1: Main assembly

7-2 Service Manual

4413-XXX

Assembly 1: Main assembly

AsmIndex 1-1 1 1 1 1 1 1 1 1 1 1 1 1 2 2 3 4 Part Number 56P2521 56P2522 56P2523 56P2524 56P2525 56P2526 56P2527 56P2529 56P2530 56P2531 56P2532 56P2533 56P2534 56P2449 56P2450 56P2445 56P2520 Units 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Description Control cover K01,AK1,K03,AK3 English, EMEA/APG Control cover K01,AK1,K03,AK3 Spanish Control cover K01,AK1,K03,AK3 French Control cover K01,AK1,K03,AK3 Brazil/ Portuguese Control cover K01,AK1,K03,AK3 German Control cover K01,AK1,K03,AK3 Dutch Control cover K01,AK1,K03,AK3 Italian Control cover K01,AK1,K03,AK3 Russian Control cover K01,AK1,K03,AK3 Polish Control cover K01,AK1,K03,AK3 S/Chinese Control cover K01,AK1,K03,AK3 T/Chinese Control cover K01,AK1,K03,AK3 Japanese Control cover K01,AK1,K03,AK3 Greek Panel, control assembly K01,K03 Panel, control assembly AK1,AK3 Cover, top assembly K01,AK1,K03,AK3 Phone handset/cradle K03,AK3

Parts catalog 7-3

4413-XXX

Assembly 2: Base unit

7-4 Service Manual

4413-XXX

Assembly 2: Base unit

AsmIndex 2-1 1 1 1 2 3 4 5 6 7 NS NS NS NS NS NS NS Part Number 13D0400 13D0401 13D0402 13D0403 56P2452 56P2455 56P2453 56P2451 56P2443 56P2442 11B6074 56P1040 11B6078 11B6073 11B6076 14D0632 14D0630 Units 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 1 Description Power supply 120V K01,AK1,K03,AK3 Power supply 220V K01,AK1,K03,AK3 Power supply 100V 50/60 Hz K01,AK1,K03,AK3 Power supply 100V K01,AK1,K03,AK3 Contact, image sensor (CIS) K01,AK1,K03,AK3 Phone adapter K01,AK1,K03,AK3 Motor, scanner with gear assembly K01,AK1,K03,AK3 Base assembly K01,AK1,K03,AK3 Maintenance station assembly K01,AK1,K03,AK3 Drive feed roller assembly K01,AK1,K03,AK3 Power line cord K01,K03 (USA) Power line cord K01,K03 (Brazil) Power line cord K01,K03 (Peru) Power line cord AK1,AK3 (Hong Kong) Power line cord K01,K03 (Australia) Power line cord AK1,AK3 (PRC) Power line cord K01/K03 (South Africa)

Parts catalog 7-5

4413-XXX

Assembly 3: Engine

7-6 Service Manual

4413-XXX

Assembly 3: Engine
AsmIndex 3-1 2 2 3 4 5 Part Number 56P2444 56P2447 56P2448 56P1168 12G6968 56P2454 Units 1 1 1 1 1 1 Description Motor, paper feed assembly with gears K01,AK1,K03,AK3 System board K01,AK1 System board K03,AK3 Motor, carrier transport K01,AK1,K03,AK3 Strip, encoder K01,AK1,K03,AK3 Carrier assembly with belt K01,AK1,K03,AK3

Parts catalog 7-7

4413-XXX

7-8 Service Manual

4413-XXX

Index
A
abbreviations 1-5 adjustments 4-2 alignment 2-16 POST 2-1 POST symptom table 2-2 power supply 2-14 preventive maintenance 6-1 print quality 2-6

B
base unit 7-4

R
removal procedures 4-2 removals carrier assembly 4-18 carrier transport motor 4-24 CIS white roller assembly 4-4 contact image sensor 4-10 control panel 4-13 exit rollers 4-20 large feed roller 4-21 maintenance station 4-17 paper feed motor 4-23 print engine 4-16 rollers 4-6 scanner motor 4-11 system board 4-19 top cover assembly 4-4, 4-5 repair information 4-1

C
carrier transport 2-16 CIS assembly 2-8 connector locations 5-1 contact image sensor 3-2 control panel 2-3

D
diagnostic aids 3-1 diagnostic information 2-1 document sensors 3-2 drive feed roller assembly 3-1

E
engine 7-6 ESD-sensitive parts 4-1

S
safety information v scanner 2-5 scanner mechanism 3-1 scanner motor 2-9 service checks 2-6 carrier transport 2-6 CIS assembly 2-8 fax communication 2-18 maintenance station 2-10 paper feed 2-11 paper path 2-13 power 2-14 print quality 2-15 scan/copy quality 2-17 scanner motor 2-9 telephone communication 2-18 set up options 3-3

F
fax communication 2-18

L
lubrication specifications 6-1

M
main assembly 7-2 maintenance station 2-3

P
paper feed 2-11, 2-16 paper path 2-13 parts catalog 7-1 plastic latches 4-2

Index I-1

4413-XXX
specifications 1-2 facsimile 1-3 power and size 1-4 print engine 1-2 printhead 1-2 scanner 1-4 symptom tables 2-3 carrier transport problems 2-3 control panel problems 2-3 maintenance station problems 2-3 paper feed problems 2-5 phone handset/cradle problem 2-4 POST 2-2 power problems 2-6 print quality problems 2-6 printer communication problems 2-4 scanner problems 2-5 system board 5-1 56P2444 56P2445 56P2447 56P2448 56P2449 56P2450 56P2451 56P2452 56P2453 56P2454 56P2455 56P2520 56P2521 56P2522 56P2523 56P2524 56P2525 56P2526 56P2527 56P2529 56P2530 56P2531 56P2532 56P2533 7-7 7-3 7-7 7-7 7-3 7-3 7-5 7-5 7-5 7-7 7-5 7-3 7-3 7-3 7-3 7-3 7-3 7-3 7-3 7-3 7-3 7-3 7-3 7-3

T
telephone communication 2-18 theory of mechanism contact image sensor 3-2 document sensors 3-2 drive feed roller assembly 3-1 scanner 3-1

Part Numbers
11B6073 11B6074 11B6076 11B6078 12G6968 13D0400 13D0401 13D0402 13D0403 14D0630 14D0632 56P1040 56P1168 56P2442 56P2443 7-5 7-5 7-5 7-5 7-7 7-5 7-5 7-5 7-5 7-5 7-5 7-5 7-7 7-5 7-5

I-2 Service Manual