Behavior-Based Safety Training For Supervisors
Behavior-Based Safety Training For Supervisors
Behavior-Based Safety Training For Supervisors
WELCOME
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YOUR INSTRUCTOR
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COURSE ATTENDEES
All Employees Safety Committees Corporate Managers Department Managers First Line Supervisors Accident Investigation Team Members
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COURSE OBJECTIVES
Discuss the local safety policy. Discuss supervisor responsibilities. Discuss the concepts of behavior - based safety. Introduce 29 CFR 1910, the industrial safety standards. Discuss the OSHA penalties policy for safety violations. Discuss methods and techniques used to protect workers.
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REGULATORY STANDARD
THE GENERAL DUTY CLAUSE FEDERAL - 29 CFR 1903.1
EMPLOYERS MUST: Furnish a place of employment free of recognized hazards that are causing or are likely to cause death or serious physical harm to employees. Employers must comply with occupational safety and health standards promulgated under the WilliamsSteiger Occupational Safety and Health Act of 1970. OSHA ACT OF 1970
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INITIAL TRAINING
THE EMPLOYER MUST PROVIDE TRAINING:
Train in Safety Related Work Practices. Conduct Training Prior to Job Assignment. Explain The Specific Regulations That Apply. Teach The Local Hazard Reporting Procedures. Explain The Hazards Associated with Their Work Area.
LESSON
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PLAN
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RETRAINING REQUIREMENTS
REQUIRED WHEN THERE IS A:
New Work Area Hazard. Program Related Injury. Change in Job Assignment. New Equipment Introduced. New Hazard Control Methods. Failure in Written Work Procedures. Failure in the Safety Work Practices. Reason to Doubt Employee Proficiency.
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PROGRAM IMPLEMENTATION
IMPLEMENTATION OF A BEHAVIOR- BASED SAFETY PROGRAM REQUIRES: DEDICATION PERSONAL INTEREST MANAGEMENT COMMITMENT
NOTE: UNDERSTANDING AND SUPPORT FROM THE WORK FORCE IS ESSENTIAL, WITHOUT IT THE PROGRAM WILL FAIL!
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RESPONSIBILITY IS IMPORTANT
EFFECTIVE ASSIGNMENT OF RESPONSIBILITY
TWO WAY STREET
MGMT.
SUPERVISION LABOR FORCE
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MANAGEMENTS ROLE
Considerations:
1. 2. 3. 4. 5. 6. 7. 8. Get Involved. Learn! Ensure Your Support Is Visible. Support the Program. Implement Ways to Measure Effectiveness. Attend the Same Training As Your Workers. Interact With Your Workers. Insist on Periodic Follow-up & Program Review. Follow-up on the Actions You Took.
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SUPERVISOR RESPONSIBILITIES
THE SUPERVISORS PRIMARY JOB: Control the work environment. Enforce existing work rules. Constantly reassess conditions. Improve the system or process. Involve employees. Bring safety concerns to management. Serve as company liaison.
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SUPERVISOR RESPONSIBILITIES
Continued
SUPERVISOR RESPONSIBILITIES
Continued
THE SUPERVISOR MUST: Treat all Near Misses as an accident. Report it. Investigate the cause. Determine corrective measures. Update and annotate! Follow up to ensure compliance.
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SUPERVISOR RESPONSIBILITIES
Continued
SUPERVISOR RESPONSIBILITIES
Continued
ELIMINATE BEHAVIOR THAT IS DRIVEN BY: LACK OF Appropriate Safety Training. Knowledge of Personal Responsibility. Knowledge of Safety Procedures. Knowledge of Safety Information. Knowledge of Machines or Equipment. Knowledge of Facility Operations.
SUPERVISOR RESPONSIBILITIES
Continued
RESPONSIBILITY
ACCOUNTABILITY
SUPERVISOR
AUTHORITY DELEGATION
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SUPERVISOR RESPONSIBILITIES
Continued
RESPONSIBILITY
ACCOUNTABILITY
AUTHORITY
REMOVE ANY ONE AND YOU CANNOT EFFECTIVELY SUPERVISE
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SUPERVISOR RESPONSIBILITIES
Continued
RESPONSIBILITY Safety is one of your specific duties. You are responsible for controlling your work area. You must be knowledgeable of your responsibilities. AUTHORITY is needed to carry out responsibilities.
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SUPERVISOR RESPONSIBILITIES
Continued
SUPERVISOR RESPONSIBILITIES
Continued
ACCOUNTABILITY Accountability is the check and balance. Accountability must be appropriate. Accountability measures compliance. Accountability must be used in consonance with Responsibility and Authority.
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SUPERVISOR RESPONSIBILITIES
Continued
TO VARYING DEGREES ALL EMPLOYEES HAVE: RESPONSIBILITIES, AUTHORITY AND ARE ACCOUNTABLE FOR SAFETY.
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1. Get Involved. 2. Contribute to Make Corrective Actions. 3. Understand How Your Behavior Affects Job Safety. 4. Report All Accidents and Near-Misses Immediately. 5. Be Proactive and Professional. 6. Report All Safety Problems or Deficiencies. 7. Follow-up With Any Additional Information. 8. Understand the Reason Work Must be Observed.
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SAFETY COMMITTEE
Safety Committees Should:
Document Meetings. Encourage Employee Involvement. Provide Feedback Without Fear of Reprisal. Make Recommendations for Corrective Action. Analyze Statistical Data Concerning Accidents. Hold Regular Safety Review Meetings. Bring Employee Concerns to Management's Attention. Follow-up Is Critical.
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WORKSITE ANALYSIS
WORKSITE ANALYSIS INCLUDES: 1. Gathering Behavior Information From Available Sources. 2. Observing Behavior of Employees During Varying Conditions. 3. Developing Lists of Acceptable Behavior for Specific Jobs. 4. Conducting Baseline Screening Surveys to Determine Which Jobs Are High Risk and Need a Closer Analysis. 5. Performing Job Hazard Analyses of High Risk Jobs. 6. After Implementing Control Measures, Conducting Periodic Surveys and Follow-up to Evaluate Changes in Behavior.
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WORKSITE ANALYSIS
Continued
TANGIBLE INDICATORS: Accident Records Behavior Observations Production Records Personnel Records Employee Surveys Policies and Procedures
SAFETY STATISTICS
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BEHAVIOR PRINCIPLES
WHAT IS BEHAVIOR? Behavior Is What a Person Does or Says. What Causes a Person to Take This Particular Behavior or Course of Action Depends On Other Influencing Factors. Attitude and Situational Conditions Cause The Particular Behavior.
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BEHAVIOR PRINCIPLES
Continued
BEHAVIOR PRINCIPLES
Continued
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OBSERVING BEHAVIOR
OBSERVING BEHAVIOR Behavior Must Be Observed to Begin to Understand Current Behavior and Develop Lists of Acceptable (Safe) Behaviors. The Lists of Acceptable Behavior Will Be Used in Determining Safe Behaviors in the Future.
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OBSERVING BEHAVIOR
Continued
OBSERVING BEHAVIOR
Continued
REMEMBER
ACCIDENT LOG
Someone Is Always New or Young or Unfamiliar With Why They Are Being Observed. Determining Safe Behaviors Is a Never-Ending Process. Your List of Safe Behaviors Will Vary by Job or Department and Will Change As Work Conditions or Equipment Change.
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OBSERVING BEHAVIOR
Continued
OBSERVING BEHAVIOR
Continued
BEHAVIOR REINFORCEMENT
WHAT IS BEHAVIOR REINFORCEMENT? Reinforcement Is Any Consequence That Increases the Likelihood That the Behavior It Follows Will Occur in the Future. In Other Words, If You Promote a Behavior and Make Someone Feel Good About Performing That Behavior, or Give Them a Reason to Perform That Behavior, Its Occurrence in the Future Will Likely Increase.
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BEHAVIOR REINFORCEMENT
Continued
REINFORCEMENT Acceptable Behavior Must Be Constantly Reinforced. Never Miss an Opportunity to Give a Pat on the Back for Acceptable Behavior. People usually Respond to Positive Reinforcement.
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BEHAVIOR REINFORCEMENT
Continued
Reinforcement Considerations:
1. 2. 3. 4. 5. 6. 7. 8. 9. Reinforce Frequently, and In Public. Reinforce ONLY for Acceptable Behavior. Reinforce Immediately, Never Wait. Reinforce During the Safe Behavior if Possible. Be Specific About the Reinforced Behavior. Give Non-Verbal Positive Cues. (Nods, Smiles etc.) Be Totally Positive. Be Sincere. People See a Lot, But Dont Say a Lot. Accentuate The Positive.
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BEHAVIOR REINFORCEMENT
Continued
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MOTIVATIONAL TECHNIQUES
Money and Behavior.
Is The Individual Due a Raise? Is a Salary Review Needed For The Job? Is The Amount of Piecework Pay Appropriate? Is There a Bonus Program? Are There Monetary Rewards for Safe Behavior? Are There Other Incentive Rewards for Safe Behaviors? Is There a Safety Suggestion Program? HOW MUCH OF A MOTIVATOR IS MONEY?
MOTIVATIONAL TECHNIQUES
Continued
MOTIVATIONAL TECHNIQUES
Continued
ATTITUDE
MOTIVATION CHANGES ATTITUDE AND ATTITUDE DRIVES BEHAVIOR When a Persons Attitude Changes, His or Her Behavior Will Typically Follow. Assuming He or She Has Adequate Knowledge of the Safe Working Conditions in the Work Environment. When You Eliminate Every Other Reason for Unacceptable Behavior, What Is Left It Attitudinal.
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ATTITUDE IS IMPORTANT
SAFETY AS PART OF THE WORK ENVIRONMENT If a Person Understands That His or Her Safety at Work is Controllable in a Measurable Way, Acceptance of Safety as an Essential Part of the Work Environment Will Be Increased. Safe Attitudes and Behaviors Will Naturally Follow.
AND!
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ATTITUDE IS IMPORTANT
Continued
SAFETY AND PEER SUPPORT Once Safe Attitudes are a Normal Element in the Work Environment, Behavior Will Be Influenced. Then, Peers and Coworkers Expect Each Other To Practice Safety as a Part of Work and Not a Requirement of Work. At This Point Coworkers Will Expect Each Others Protection and Accident Rates Will Decrease.
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ATTITUDE IS IMPORTANT
Continued
SUSTAINING SAFE BEHAVIOR Management Is Responsible to Promote Safety. Everyone is Responsible For Sustaining a Safe Work Environment. Attitude Is the Key To Sustaining a Safe Work Environment.
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Self-Help Manual For Your Back H. Duane Saunders, MSPT by Educational Opportunities
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Focus on The Individual - Try To Please Everyone. Good Behavior Can Be Enhanced By Accommodating The Majority. Please As Many People As Is Practical. Bad Behavior Causation. Should Be Studied To Determine
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PERSONAL DIGNITY IS CRITICAL TO GOOD BEHAVIOR People Must Be Treated With Respect No Matter What Their Position In the Company.
Always Treat People With Respect. Always Treat People Equally. Assume People Will Talk. It Will Keep You Straight. Never Ridicule Good Behavior In Jest. Remember, It Takes Two To Argue. Draw a Line. Walk Away From Conflict, And Address It Later. Argue Constructively If You Must Argue. If Safety Is Critical To The Issue, Stand Your Ground.
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CONSIDER THE WHOLE PERSON People Are the Sum Total of Their Experience, Combined With Their Genetic Make-up.
Reinforce Good Behavior. Discourage Bad Behavior. Learn Your Employees Strengths and Weaknesses. Learn Strengths, Reward Them and Use Them. Learn Weaknesses and Help To Improve Them. Understand That Home Life Can Overflow Into Work. Be Prepared To Deal With Unpredictable Situations. Understand Group Behavior Verses Personal Behavior.
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TRANSACTIONAL ANALYSIS
WHAT IS TRANSACTIONAL ANALYSIS? Transactional Analysis or TA Was Originated by Eric Berne (Games People Play, New York: Grove Press, Inc., 1964). TA Assumes That Each of Us Reside in a Particular Mental (Ego) State at All Times. These States Are:
1. Parent
2. Adult
3. Child
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TRANSACTIONAL ANALYSIS
Continued
WHY IS TRANSACTIONAL ANALYSIS IMPORTANT? TA Is Important Because When You Are Interacting With Co-Workers You Can Quickly Recognize Which Ego State They Are Operating in and Then You Can Adjust Your Behavior With the Individual Accordingly. This Will Optimize Your Interaction and Keep the Work Environment Professional and Safe.
1. Parent
2. Adult
3. Child
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TRANSACTIONAL ANALYSIS
Continued
STIMULUS VERSES RESPONSE Effective Use of TA Requires That You Understand the Meaning of Stimulus and Response.
Stimulus: What Is Said or Done to Initiate a Response. Response: Behavior As a Result of Stimulus.
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TRANSACTIONAL ANALYSIS
Continued
CROSSED TRANSACTION
Stimulus (SUPERVISOR): Jim, Ive Got Another Press Down, Get the Work Done on This Press Immediately, I Dont Care How You Do It. Response (WORKER): I Know What Im Doing, I Was Working Here When You Were Still in Grade School! Note: Completely Ineffective Transaction. Transaction is Crossed. Each Person Assumes A Parental State and Speaks to The Other Persons Child.
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TRANSACTIONAL ANALYSIS
Continued
P A C
ST IM
UL
US
NS O SP E R
P A C
1. Parent
2. Adult
3. Child
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TRANSACTIONAL ANALYSIS
Continued
PARALLEL TRANSACTION
Stimulus (SUPERVISOR): Jim, Another Press Just Went Down, Im Concerned About Production. How Long Do You Feel It Will Take to Safely Make Repairs on This Press? Response (WORKER): I Still Have to Replace a Drive Gear. Should Be About 2 Hours. Is the Other Press a Higher Priority Than This One? Note: Each Person Understands The Higher Need. Behavior Is Consistent With Safe Requirements of the Job. Transaction Is Adult to Adult (Optimal)
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TRANSACTIONAL ANALYSIS
Continued
P A C
1. Parent 2. Adult
STIMULUS RESPONSE
P A C
PARALLEL TRANSACTION
OPTIMAL
3. Child
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TRANSACTIONAL ANALYSIS
Continued
DO YOU SEE THE VALUE IN TA? Understanding Which Ego State a Person Is Operating in Will Allow You To Positively Affect Their Behavior. Safety and Professionalism on The Job Can Then Be Improved. Its a Simple Concept, With a Little Practice You Will Be Able to Integrate This Technique Into Your Management Style. Your Personal Life May Also Be Positively Affected.
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ACCIDENT CAUSATION
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ACCIDENT CAUSATION
Continued
Contributing Factors
Was he or she properly trained? Did the employee know not to use it? Was he or she reminded not to use it? Why did the supervisor allow its use? Did the supervisor examine the job first? Why was the defective ladder not found? Are procedures in place for defective equipment?
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ACCIDENT CAUSATION
Continued
Behavioristic Causes
Improper attitude. Lack of knowledge or skill. Physical or mental impairment.
Ive Never Been Hurt Before
Improper Attitude
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ACCIDENT CAUSATION
Continued
Behavioristic Causes
Horseplay. Defeating safety devices. Failure to secure or warn. Operating without authority. Working on moving equipment. Taking an unsafe position or posture. Operating or working at an unsafe speed. Unsafe loading, placing, mixing, combining. Failure to use personal protective equipment.
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ACCIDENT CAUSATION
Continued
ACCIDENT CAUSATION
Continued
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ACCIDENT CAUSATION
Continued
Types of Accidents
Slip, Trip. Struck by. Overexertion. Struck against. Fall on same level. Fall to different level. Caught in, on, or between. Contact with - heat or cold. Contact with - electric current. Inhalation, absorption, ingestion, poisoning.
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ACCIDENT CAUSATION
Continued
When you: Eliminate Unsafe Environmental Conditions. Upgrade Engineering Controls. Optimize Administrative Controls. Provide Adequate Personal Protective Equipment. WHATS LEFT?
ATTITUDE!
ACCIDENT LOG
A WORD OF CAUTION
You Cant Influence Employee Behavior If Contact Is Too Infrequent or Limited. Reinforcement Must Happen Frequently. If Acceptable Behavior Is Not Reinforced As It Happens, and If Corrective Instruction Is Not Direct and Specific, Behavior May Not Be Changed. Also, Responsibility for Safety Is in No Way Shifted Entirely From Management to the Employee. Safety Is Still the Shared Responsibility Between Management and All Other Company Employees.
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