INFRASTRUCTURE SOLUTIONS OVERVIEW

infrastructure | datacentre | communications

IT INFRASTRUCTURE
Comtec is a leading provider of core IT infrastructure solutions.
Our reputation has been established through understanding the needs of customers, delivering successful implementations and providing comprehensive support programs. We help to provide customers with a competitive edge through innovative, cost effective and scalable business solutions. We maintain the highest levels of accreditation from leading vendors to enable us to deliver best-in-class solutions from the likes of Hewlett Packard, Oracle, Citrix, Microsoft and VMware.

We deliver end-to-end technology infrastructure solutions, applications and services for: IT networking storage security client servers application management Our solutions are designed within our custom-built configuration and testing facility to support the latest in business enablement strategies, including desktop virtualisation, business continuity and workforce mobility. Our technological expertise is backed by our ISO 9001 quality accreditation.

COMTEC SOLUTIONS
One of our primary objectives is to help customers lower the total cost of technology ownership with solutions for server consolidation, data & voice convergence, scalable disaster recovery and reduced energy expenditure and capital investment. We help businesses of all sizes improve performance by delivering faster, more reliable access to their business-critical data and applications. Comtec provides a single point of contact for all your technology requirements; IT server room infrastructure, networking, voice and security. Our expert team delivers both technology and vendor-specific expertise; keeping you up to date with the latest ICT trends to ensure that your systems continue to deliver value to the business.

SERVERS
As workforce mobility and desktop virtualisation increase, the demands on computing resources increase and business becomes increasingly reliant upon a resilient network infrastructure to ensure business continuity.
Media-rich content, integrated voice and data, even compliance issues are all contributing to an increase in demand for computing resources. Fast, reliable access to business-critical applications and data is supported by a high-availability datacentre or server room. Comtec partners with industry-leading vendors to deliver best-of-breed server hardware and software solutions to meet the growing demands of business including:

Industry leading blade, tower and rack server hardware High-availability, fault-tolerant technologies Datacentre cooling and power solutions Server consolidation and virtualisation Comtec holds accreditations from all of the industry leaders; amongst others, we are an Oracle Gold partner and an HP Gold partner. In fact, in 2011 we were the fastest growing HP Gold partner in the UK. The team at Comtec combines excellent technical and account management skills to help us deliver the best solutions for our clients. As designers and builders of leading-edge datacentre solutions we know the technology inside out and are happy to discuss the benefits of a range of technologies. So whether youre looking to deliver windows applications, exchange or SQL server solutions on Oracle T servers or the latest HP Proliant devices (Gen 8 & Oracle T4 dates document), were here to provide both advice and expertise.

STORAGE
Comtec provides a wide range of storage technologies from the worlds leading vendors. Our close relationships with partners such as IBM, HP, Oracle, Huawei, EMC, Net App and Dell allow us to design and deliver class-leading solutions for data back up, recovery, security and archiving.
Storage area networks (SANs) provide a fast, reliable and scalable environment for large volumes of data and are ideal for business-critical and high-bandwidth applications. Fibre channel provides enterprise-class connectivity to your data and greater network performance, improving both access and recovery times. SANs provide better utilisation of your storage media and reduce the physical size of your datacentre, lowering the total cost of ownership, whilst delivering enhanced business continuity through ease of back up and retrieval in the case of disaster recovery. We partner with the leading providers of storage technology; including Oracle Axiom, HP 3PAR and LeftHand solutions along with application vendors VMware, Microsoft, SAP and Citrix. In fact, Comtec is the only company in the UK fully accredited to design, install and support the Oracle Axiom 600 range of high-performance storage solutions.

CAPABILITIES
High-speed access for data storage and recovery Server consolidation & virtualisation Improved disaster recovery Flexible, scalable storage Simplified data management

VALUE
Improved network performance Supports workforce mobility and desktop virtualisation Lower operating costs through more efficient use of computing resource Increased resilience and reliability Mitigate risk Reduce back up & recovery times Improved productivity Improved accessibility Reduced risk Reduced cost

SECURITY
A companys most valuable asset is its data. The value of the information you store and transmit is so great that maintaining any kind of IT infrastructure requires a robust and multi-layered IT security solution.
Comtec works closely with leading IT security vendors such as Cisco, Symantec and Barracuda to safeguard the integrity of both your data and your entire IT infrastructure. We address your security challenges with the understanding that threats can come from both external and internal sources. Our expertise ensures that the productivity of your staff is not compromised by network downtime, inappropriate web usage or the distraction of spam. We pride ourselves on delivering IT security solutions that ensure organisations are not constrained by their business operations.

CAPABILITIES
Best-of-breed technology in each of the key IT security disciplines: Firewall (including for web 2.0 traffic, IM) Anti-Spam Anti-Virus SSL VPN Content Filtering Web Security (including for web applications) Real-time data backup and recovery Secure Email Archiving Unified Threat Management Vulnerability and penetration assessment Intrusion detection Data encryption Data governance & compliance Flexible support options and 24 x 7 x 365 network operations centre (NOC)

VALUE
Ensuring business uptime against a multitude of evolving threats Mitigating the business impact of inappropriate web/email usage within your organisation Keeping pace with the underlying security requirements of regulatory compliance Enforcing optimum IT security without degrading IT system and network performance Ensuring secure remote access to centrally held IT resources

NETWORKING
Comtec offers next-generation connectivity services; providing faster and more cost effective Ethernet connectivity with enhanced quality of service and more flexibility. We deliver enterprise-class connectivity to businesses of all sizes, helping them to reduce their costs and improve performance.
Our networking solutions provide advanced, high quality, highly-available Ethernet connectivity. Combine this connectivity with our managed services for hosting, hosted voice, hosted email, security and backup to receive a robust, flexible, reliable infrastructure for improved communications, collaboration, productivity and growth. Next Generation Ethernet connectivity services have been designed to offer you a set of flexible, orderable connectivity that can adapt to your organisations needs. More bandwidth at lower prices per Megabit than traditional leased lines and ATM services Quality of service versus todays broadband Business enablement solutions for wireless and mobile networking Transparent, symmetrical, un-contended or contended (5:1) bandwidth Secure connection to multiple services (Internet, voice, data, video) over a single access line Secure access to Comtecs managed services including managed security, managed email, managed hosting and business continuity Access across a variety of networks, from copper to fibre, with scalable bandwidth from 10Mbit/s to 10Gbit/s Flexibility to change your bandwidth configurations with short lead times High availability and low latency backed by robust service level agreements (SLAs) WAN optimisation with leading vendors Silver Peak and Riverbed

VALUE
Providing greater control, choice and the flexibility to compete and operate profitably. A connectivity service which adapts as your organisational needs change Growing your business without struggling to scale your network. The ability to flex bandwidth requirements when you need them, so demand for services can be met more rapidly Achieving a lower total cost of ownership on network connectivity, through simplification of the services model (multiple services - single access with online administration, operation and maintenance) Realising peace of mind with improved network performance, higher speed, proactively managed 24/7 to defined service levels, using an advanced communications infrastructure from BT

Providing a communications infrastructure for growth, enabling access to new collaborative and virtualised services on a managed or pay as you grow basis

INFRASTRUCTURE VIRTUALISATION AND MANAGEMENT

Virtualising your IT infrastructure generates significant cost savings whilst increasing the flexibility, scalability and availability of your business-critical applications and data.
Modern IT departments face a number of challenges such as how to deploy new services faster, with less effort; how to make applications and data more accessible to users; how to keep up to date with the latest systems security and how to improve reliability and performance. All whilst driving down the capital and operational costs associated with managing an IT estate.

Organisations are looking at ways to cut costs, better utilise assets and reduce implementation and management time and complexity. Virtualisation addresses all of these concerns.

Gartner

Comtec infrastructure virtualisation solutions leverage class-leading server, storage, networking and security technologies from tier one vendors such as VMware, Oracle, Citrix, Cisco and HP. A virtualised environment allows you to benefit from reduced hardware costs through server and storage consolidation; creating a more efficient datacentre, whether hosted or on-premise. Virtualisation also reduces operating costs as time to market for applications is reduced, time-consuming processes can become automated and server downtime is minimised.

CAPABILITIES
Enterprise-class server management & consolidation Virtualisation solutions from the desktop to the datacentre Rapid application deployment High availability, scalable access to critical data and applications Simplified, more efficient infrastructure

VALUE
Lower total cost of ownership (reduce CapEx by up to 60% and OpEx by 80%) Faster, more efficient deployment of applications and systems upgrades Greater resilience through improved disaster recovery and recovery management Greater workforce mobility and productivity Improved security and compliance

DESKTOP VIRTUALISATION
As with infrastructure virtualisation, desktops effectively delivered as a hosted service provides high-availability and fault-tolerant computing, essential for business continuity.
Comtec works with the worlds leading providers of desktop virtualisation solutions to deliver lower TCO, greater security and improved workforce mobility and productivity. Removing hardware and user dependency rapidly increases both the speed and consistency of application deployment. Costs are reduced whilst service levels are improved and hardware/software conflicts are eliminated. By virtualising user profiles, businesses are able to support the increasing culture of Bring Your Own Device (BYOD); resulting in further cost savings and a more mobile and productive workforce. Desktop solutions from VMware, Oracle and Citrix extend the benefits of virtualisation away from the datacentre and onto the desktop. Desktop virtualisation results in a more flexible IT service, which in turn generates a number of significant business benefits.

CAPABILITIES
Instant access to business-critical data and applications, whenever and wherever you need it Simplified application roll-out and management Hardware independency; providing access from a range of devices Scalable, cost-effective solutions with centrally generated user profiles Industry-leading virtualisation solutions from the worlds biggest vendors

VALUE
Increased workforce mobility and support for BYOD initiatives, providing user access from any device, desktop or handheld, running any operating system Improved security as users are accessing a central database and not storing content remotely Standardised user experience supports workforce productivity Reduced total cost of desktop ownership (up to 50%)

MANAGED HOSTING
Comtec hosting services are designed to deliver the benefits of a fast, resilient infrastructure without the need to invest in your own datacentre.
Comtecs managed hosting service delivers all of the benefits of a state-of-the-art datacentre, featuring colocation, server consolidation, virtualisation and the latest generation of high-density blade servers, without the impact on capital expenditure. Hosted services are managed 24x7 in our secure datacentre, which delivers exceptional levels of performance, availability and resilience. Our datacentres use the very latest in power and cooling technologies to deliver energy efficient solutions suitable for the demands of high-density and virtualised server environments. Access to Comtecs Managed Hosting Services can be provided via our national carrier-grade business Ethernet WAN service. This service provides flexible, cost-effective Ethernet connectivity with faster speeds, scalable bandwidth and enhanced quality of service.

CAPABILITIES
Flexible hosting solutions tailored to your business needs and managed to defined service levels (SLAs) Secure datacentre facility with both virtual and physical threat detection and management Full environmental management to prevent hot spots and address dynamic virtualised loads Virtualisation technology Up to 10 kW of cooling capacity per cabinet for high density hosting Uninterruptable Power Supply systems (UPS) and hydrogen power cell 24/7 Network Operation Centre (NOC) and 24/7 access to your servers Ethernet WAN access utilising the new 21st Century Network from BT Flexible payment options to fit any budget

VALUE
Free up capital and human resource to lower your Total Cost of Ownership (TCO) Predictable monthly costs help with the on-going management of budgets Improved uptime and server availability Scalability and flexibility to deliver against changing business needs Improved workforce mobility with remote access to applications Reduced carbon footprint with our energy efficient datacentre

MAINTENANCE & SUPPORT

Our range of IT, network and voice support services have been designed to enable you to operate your information and communications technologies as cost effectively and efficiently as possible. Our team of highly accredited experts are dedicated to helping you ensure the continuity of your business-critical applications.
IT servers, storage and desktops/laptop support, including data backups and application software updates IT office applications support, including email, anti-virus, anti-spam, content filtering Server virtualisation support, including Citrix, VMware and associated infrastructure Data and IP network support, including routers, switches, firewalls, DNS, DHCP, WINS Voice, IP-PBXs and contact centre solutions support, including voicemail and call recording

Whether you require basic system maintenance and support, or proactive monitoring with real-time responses, we have the depth of experience and the in-house expertise to handle all of your support and outsourcing requirements. Comtecs support services range from pre-purchased bundled hours of support through to a fully outsourced IT service. We can be your engineer, IT expert or IT department.

CAPABILITIES
Flexible support options: Annual contracts, paid monthly, with standard 8 hours onsite support per month Pre-purchased telephone, remote and on-site support Reactive on-demand pay-as-you-go services Support for dedicated areas or combined IT, network and voice support Help desk and user support, by phone or email Online visibility of tickets Proactive, remote monitoring and management Management of hardware inventories, product warranties and software licences Configuration management, adds, moves and changes Monthly performance reports Quarterly meetings to discuss trends 24 x 7 network operations centre (NOC) Accredited IT, data and voice engineers

VALUE
Improved uptime and availability through defined service levels, proactive management, telephone and on-site support Increased flexibility and reduced total cost of ownership (TCO) by relieving your organisation of the burden of day to day management and maintenance of your IT, network and voice assets

Predictable monthly costs make IT budgeting simpler

Accessing expertise (technology and vendor specific) to keep you up to date with the complexities of technology and systems operation

CONTACT US
Head Office Comtec House Albert Road North Reigate Surrey RH2 9EL

T: 0800 008 7599 E: infrastructure@comtec.com www.comtec.com

infrastructure | datacentre | communications