Order Management Deep Dive

Order to Cash Cycle-Over view

Ravikumar Singh Deloitte Consulting LLP Date: 9th July,2013

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Agenda

Overview of Order to Cash Cycle

Overview of Order Mangement Process Overview of Scheduling Process Overview of Pricing Process Overview of Shipping Execution process Overview of Receivable Process Overview of different Fulfillment Flows in Order Management Technical Details of Tables involved in O2C cycle End to End flow in the Instance

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Overview of Order Management Integration

Customers

Customer Information

Orders CRM Suite

Reserve Demand Item Price Information List Inventory Order Management

Pricing

Invoices Receivables
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Shipping Shipping Execution

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Order to Cash Lifecycle

Order Management

Shipping Execution

Enter

Book

Pick Release AutoInvoice

Ship Confirm

Receivables

Cash Management

Invoice

Receipt

Bank Reconciliation
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Order Lifecycle
Transfer Accounting to General Ledger Ordering 1. 8. 2. Ordering Cash Management 7. Accounting Shipping Scheduling

3.
Collecting 6. 4. Bill Presentation Architecture

Receipts

5.
Invoicing

AutoInvoice to Receivables
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Order Management Process

Enter or Import Order

Packing Goods Defaulting Rules Pricing Availability Shipping Booking Order Scheduling Reservations Bulk Updates Holds Purging Accounts Receivables

Order Creation

Managing Orders

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Scheduling Process

Checking Available to Promise (ATP)

Placing demand

Shipping the order Reserving on-hand inventory

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Running pick release

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Pricing Process

Entered order line

Price list or agreement

Modifiers

Unit price

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Shipping Process
Creates Move Order Details Move Order

Run Pick Release

Move Order

Inventory Transact Move Order

Load Truck

Material Dropped

Ship Confirm

Staging Sub-Inventory

Pick Confirm
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AutoInvoice Process

Transaction Data

Interface Tables

Invoices

Corrected Records

Interface Exceptions
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Receivables Process

Imported Invoices and Manually Created Invoices

Review and Correct Data

Print Invoices

Post Receipts

Collect Payments

Send Invoices
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Cash Management Process

Receive Bank Statement

Load and Verify Bank Statement

Perform Reconciliation

Post to General Ledger

Enter Manual Entries

Review Results

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Order Management Multiple Fulfillment Models

Order Management supports multiple fulfillment models, some of which are: Ship from stock Make to Order Internal Order Configure to Order Back to Back Orders Drop Ship to Customer

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Order Management Multiple Fulfillment Models Ship from Stock

Packing Customer places purchase order

Shipping

Inventory
Sales Order Invoice generation

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Accounts Receivables
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Order Management Multiple Fulfillment Models Make to Order

Order Management

Inventory Packing and Shipping

Work in Process Receivables and Cash Management Master Schedule / plan item manufacture
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Order Management Multiple Fulfillment Models Internal Order

Purchasing View as sales order

Book sales order

Internal Requisition

Ship goods
Order Import Approval of Internal Requisition

Receive goods by requesting org

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Order Management Multiple Fulfillment Models Configure to Order, ATO, PTO

Order Management

Final Assembly

Assembly / Work in Progress

Inventory Packing and Shipping

Create configuration items

Master Schedule / plan configuration items

Receivables and Cash Management

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Order Management Multiple Fulfillment Models Back to Back Orders

Customer

Purchase Order

Supplier

Customer Purchase Order

Supply of goods

Procurement Order Management

Pegging or reservation against sales order

Sales Order

Production

Packing, Shipping and Receivables

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Order Creation Methods

Convert P&A or query into Order, Convert Quote to Order, Enter Order, Order against BSA

Copy an order

EDI

Import from other systems / CRM

Customer Service Representative

Order Import

Order
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Sales Order
Consists of a header and lines region

Enter, view, copy, and update orders

Defaulting Rules Customize appearance Preview and Print capability

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Agenda
Overview Simple Negotiation in Order Management Entering Orders: Header information Entering Orders: Line information Blanket Sales Agreements Understanding Internal Orders

Understanding Drop Shipments

Understanding Back-to-Back Orders Scheduling Orders Booking Orders

Copying Orders
Importing Orders Setting Up Sales Orders
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Order Header

Header

Lines

Performs two major functions: Holds the order open until all lines have closed Acts as the primary source for order line defaulting

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Order Transaction Type

Order Types

Sales Orders (Headers and Lines)

Line Types

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Defaulting Rules
Default customers preferences Speed data entry and reduce errors Identify sources Specify priority Override defaulted values

Default Sources:
Customer Data Item Data Order Agreement Type Price List Other

PL/SQL Profile Options Constant value

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Entering Header Customer Information

Customer Name

Ship-to Address

Bill-to Address

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End Customer

Capture end customer at time of sale when selling through indirect sales channels Integrates with Install Base Understand the sales channels in the market Split sales commissions between the sold to and the end customer sales representatives

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Entering Header Pricing Information

Price List

Currency

Salesperson

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Gross Margin Display

Calculated by dividing the difference between the selling price and the cost price by the selling price: Margin Percent for a line is calculated Order level margin and line level margin Gross Margin hold can be applied Displayed in the Pricing and Availability, Quick Sales Orders and Standard Sales Orders windows

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Entering Additional Header Information

Payment Terms (2/10 Net 30)

Warehouse
Shipping Method Freight Terms FOB Shipment Priority Shipping Instructions Packing Instructions Payment Type Credit Card

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Applying Sales Credits

Order Level Jane Smith John Davis Terry Johnson

Sales Credit Type Revenue Revenue Non-revenue

Apply 50% 50% 25%

Order
Line Level Laura Lee Sales Credit Type Revenue Apply 100%

Order Line

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Line Transaction Type

Assigns Line Flows

Controls Line Functionality

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Line Statuses

Entered Booked Awaiting Shipping Picked Hold Shipped Invoiced

Closed

Order Line

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Advanced Item Search

Search items by:

Item description Category Catalog Information

Manufacturer
Form, fit, and function Ensures that items are valid Integrates with the Sales/Quick Sales Orders window

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Entering Line Information

Line Number Intelligence

1.1.1.1.1
Ordered Item Item Quantity Item Unit of Measure

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Related Items

Types of related items:

Manual substitutions
Supercessions Up-sell Cross-sell Promotional Upgrades

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Entering Line Pricing Information

Price List Calculate Price Flag Pricing Agreement Pricing Date Tax Amount

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Line Pricing Fields

Unit Price/Unit Selling Price Extended Price/Line Total List Price

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Line Date Fields

Request Date Promise Date Schedule Ship Date Schedule Arrival Date

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Entering Line Shipping Information

Warehouse Line Source Type

Internal External

Ship Method

Shipment Priority

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Available to Promise (ATP)

Uncommitted and planned production inventory that can be promised to the customer. ATP calculations are based on: On-hand inventory Expected incoming supply Expected demand

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Entering Sets

The following groupings are available: Line sets

Ship sets Arrival sets

Fulfillment sets

Automatically put Lines into sets Shipping can break sets

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Automatic Fulfillment Set and Line Set Assignment

Seeded defaulting rules that can:

Automatically assign all lines of an order to a fulfillment set Default header level line set and fulfillment set from Order Transaction Types Remove or add lines from line set or fulfillment set from Order Import or Process Order API

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Ship Set For Each Line

Ship set groups order lines for shipment:

Profile option to assign new set for each line Each line of the ship set should be ready so that the ship set progresses Ensures that the lines in the ship set have the same Scheduled Ship Date

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Entering Line Addresses

Order Management Supports Multiple Bill-To and Ship-To Addresses

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Entering Return Information

Copy the original sales order and change the order type to a Return type Manually enter a Return and optionally reference: Sales order number Invoice number Customers purchase order number Items serial number

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Entering Return Information (continued)

Seeded return workflows handle:

Return with Receipt, and credit Return with Receipt, no credit Credit Only, No Receipt

Approval Required

Returns can be initiated from CRM modules Optionally inspect Returns prior to issuing credit

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Ordering Service Programs

Service Programs Can be ordered to cover Inventory Items

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Applying Attachments

Apply Order level or Line level Attachments

Optionally Print Attachments on: Sales Order Acknowledgment Picking Papers Shipping Papers

Automatic or Manual
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Multiple and Partial Payments

Specify multiple payment types for a single order:

New payment types

Prepayment options New workflow activity for Payment Assurance Credit card authorization and batch processing Create multiple payments and prepayments using Order Import Provides flexibility for payment methods

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How Multiple and Partial Payments differ from Single Payment

Single Payment Only one payment type at the order header; applies to the entire order

Multiple & Partial Payments Different methods of Invoice payment at the line level; prepayment or invoice payment at header level

Payment types cash, check, credit card, or null

Additional Payment types Wire Transfer, Purchase

Card, Automated Clearing

House (ACH) transaction, direct debit, payment cards, direct bank transfer.
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Blanket Sales Agreements

Agreement between customer and supplier Multiple shipments over a long-term period Integrates Price Lists Preview and Print capability Captures Agreement information such as:
Specified quantities and values Items Prices Terms Date Ranges

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Approve BSA
Negotiation phase Status = Pending Internal Approval

Approval step is optional controlled by Negotiation Flow associated to Blanket Type

Workflow notifications during the approval process After final approval, the status = Pending Customer Acceptance

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Customer Signs BSA

Status = Customer Accepted

Indicates final acceptance of BSA

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Blanket Sales Agreements (BSA)

Negotiate long-term agreement Author and negotiate contract terms* Approve Blanket Sales Agreement Customer signs Blanket Sales Agreement Order against BSA (Blanket Release) Accumulate quantities or dollar values ordered against BSA Terminate BSA at expiration date or max agreed quantity or dollar value reached

*Requires Oracle Sales Contracts

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Order Against BSA (Blanket Release)

Enter an order with the BSA number Header Information is defaulted Enter the line information If the release is valid, the quantity is consumed from the BSA line

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Order Against Blanket Sales Agreements

Create a Blanket Release Enter the order with the Blanket Sales Agreement number Agreement validates the order Control flags enforce Blanket Sales Agreement terms On fulfillment, the quantity or amount updates on the Blanket Sales Agreement

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Terminate BSA

Expiration
Expiration Date or max agreed quantity or amount reached

Termination Closure of Blanket Sales Agreement Lost Blanket Sales Agreement

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Accumulate Quantities/Amounts Ordered against BSA

Fulfillment of the release

The system will update the total fulfilled quantity and amount on the BSA line
View Release information

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Default Terms from BSA to Release

Defaulting rules support defaulting information from BSA BSA Header Enforce terms on Accounting, Pricing, Fulfillment, and Shipping BSA Line Enforce terms on Accounting, Shipping, Pricing, and Fulfillment

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Simple Negotiation in Oracle Order Management

Seeded Negotiation Workflow for sales orders, quick sales orders, and Blanket Sales Agreements
Negotiation Flow, Generic Negotiation Flow, Generic with Approvals

Negotiation cycle includes:

Creating the draft quote or order Internal Approval process Customer Acceptance / Rejection Conversion to sales order

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Simple Negotiation in Order Management

Quote/BSA

Draft Status

Internal Approval

Customer Negotiation

Customer Acceptance
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Sales Order /BSA

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Negotiation Agreement

Time period Products and item categories Min/Max quantities or dollar values Prices and discounts Payment and Freight terms

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Workflow Integration in Negotiation

Seeded Negotiation
Workflows

Generic flow

Generic flow with Approval

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Workflow Integration in Negotiation

Customer Acceptance Process Accept End Submit Draft Process Lost Lost

Enter Offer Expiration

Complete Negotiation

Internal Approval Process Approve

End

= Notification
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Authoring and Negotiating Contract Terms

Supports sales contract flows for Quotes, Sales/Quick Sales Orders, Release Orders, and Blanket Sales Agreements Negotiation flows included Captures customer acceptance and signing details Automatically sends notifications Automatic and Manual Versioning Processing Constraints

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Internal Requisition Overview

Originates in Purchasing Moves items from one inventory organization to another Automatically source items from inventory Requisition type should be Internal Order Import converts Internal Requisition to internal sales order Exception processing

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Creating an Internal Order

Generated from internal requisition in Purchasing Order Import with Order Source = Internal Book, pick, and ship the internal order Receive against the internal requisition

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Internal Requisition or Internal Order Process Flow

Create Internal Requisition

Create Internal Sales Order Process

Perform Order Import Process

Internal Sales Order created

Perform Pick Release

Perform Ship Confirm

In Transit

Receive against Internal Requisition

Inventory Incremented

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Drop Ship Overview

Order Management and Purchasing integration

Supplier ships directly to customer

Ship To Supplier Invoice Purchase Order Invoice Purchase Order Customer

Advanced Shipment Notice

Seller Sales Order

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Drop Ship Across Sets of Books

Characteristics:
Fulfilling drop shipments across multiple Operating Units (OU), Set of Books, or Legal Entities Automating inter-company transactions between multiple Operating Units, Set of Books, or Legal Entities

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Drop Ship Across Sets of Books

SOB1/OU1

SOB2/OU2

Customer

Local Sales Organization

Factory

Legend Physical Flow Books Financial Transaction Flow Unit

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SOB Set Of

OU Operating

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Drop Ship Across Sets of Books

SOB1/OU1

SOB2/OU2

Supplier

Customer

Local Sales Organization

Regional Distribution Organization

Legend Physical Flow Books Financial Transaction Flow Unit

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SOB Set Of

OU Operating

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Drop Ship Change Management

Synchronize changes made in the sales order

Status of the document is respected

Constraints restrict sales order line changes Order Management Purchasing

Sales Order

Synchronization

Purchase Requisition/Order

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Understanding Back-to-Back Orders

Links sales orders and purchase orders Pegging (hard reservation) of supply to demand Auto create requisitions Flow of reservation supply from requisition to PO to inventory Use of workflow to automate process steps

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Understanding Back-to-Back Orders

Supplier Ship To Purchase Order Ship To

Customer

Purchase Order

Seller Sales Order

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Scheduling Orders

Place Demand (Schedule)

Order Clerk

Inventory

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Scheduling Options

On-line at sales order entry

Auto Scheduling
Using Tools menu or right mouse click to select Schedule, Unschedule, Reserve, or Unreserve Workflow Process Schedule-Line Create Supply-Line process Concurrent Program

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Scheduling Orders - Available to Promise

Check ATP using the Availability button Order Clerk Inventory

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Item Substitution at Scheduling

Line Items

Scheduling

Automatic Substitution

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Publishing Plan Results to Oracle Order Management

Advanced Supply Chain Planning (ASCP) makes planning recommendations

Scheduling attributes can be updated by ASCP After firming a line, data cannot be changed by ASCP Firming is done by:
Basing on event Basing on workflow Using the Sales Orders window

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Scheduling - Reserve

Place Reservation

Order Clerk

Inventory

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Modes of Reserving

Reserve using: Scheduling Across Orders (SAO)

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Modes of Reserving

Reserve using: Reserve Order Concurrent Program

Note: Unreserve the quantities to undo the reservation if needed

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Scheduling Across Orders

Scheduling tab in the Order Organizer window The following actions can be performed on multiple lines across orders:
Schedule Reserve Unschedule Unreserve Perform ATP Override ATP

Profile option: OM:Scheduling Role

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Scheduling Organizer Window

View scheduling attributes

Perform reservations or any other scheduling activities across orders

Override ATP

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Enhanced Reservations

Schedule before Reserving

Simulation before committing

Fair Share Mode

Partial Mode

Percent Mode
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Agenda
Overview Simple Negotiation in Order Management Entering Orders: Header information Entering Orders: Line information Blanket Sales Agreements Understanding Internal Orders

Understanding Drop Shipments

Understanding Back-to-Back Orders Scheduling Orders Booking Orders

Copying Orders
Importing Orders Setting Up Sales Orders
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Booking Orders

Only valid orders will be booked Booking allows the header and lines to proceed to their next workflow activity All booked order updates, inserts, and cancellations must pass your processing constraints A quantity history record is kept for all quantity decreases
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Copying Orders

Speed data entry Correct errors Create returns Copy whole order or selected lines Optionally reprice the copied order or lines Must pass your processing constraints
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Copy Function to support Quotes and BSA

Copy functionality extended to quotes and BSA

Quotes can be copied to quotes or orders

Create new BSAs from existing agreements

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Import Orders Processing

EDI Transactions

External Systems

Internal Requisition
Order Import

CRM

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High Volume Order Processing (HVOP)

Uses the bulk feature of the Oracle database

Concurrent program to process high volume orders

HVOP parameters to facilitate order import

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Required Setup Steps for Entering Orders

The following setup steps are specific to the implementation of entering orders: Profile Options Parameters Invoicing Tax QuickCodes Workflow

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Additional Required Setup Steps

The following setup steps are specific to the implementation of entering orders: Document Sequencing Order Import Sources OM Transaction Types Customers Items

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Profile Options

Some key profile options related to entering orders: OM: Apply Automatic Attachments OM: Autoschedule OM: Invoice Source OM: Invoice Transaction Type OM: Item Flexfield OM: Source Code OM: Sales Orders form preference Sequential Numbering

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Parameters

Operating Unit Item Validation Organization

Customer Relationships

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Steps Related to Invoicing

Some setup steps affect invoicing, but are used within the enter orders process: Payment Terms AR Transaction Types Invoice Rules Invoice Batch Sources

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Detailed Order Statuses for Invoicing

Complete information with respect to invoicing activity

Tracks lines that are not progressed

Messages can be viewed at Order Management Processing Messages

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Tax

Tax Group Tax Code Items

Customers Sites

Options, Controls, and Defaults

Sales Order with Tax Estimate

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Quick Codes

Sales Channel

Freight Terms

Shipment Priority
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Workflow

Workflow allows Order Management to process different types of orders This enables the order to progress from entry to fulfillment

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Document Sequencing

45682

45683

45684

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Order Import Sources

Historical Orders

Sales Systems

Imported Order

Quotes
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Changes to orders
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Customers

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Items

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Shipping Execution Flow

Order Management Workflow Activities

Schedule - Line

Create Supply

Ship Line

Sales Order Line in Ship Line Workflow activity Order Line:Ready to Release

Changes

Order Management

Order Line Status: Awaiting Shipping

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Shipping Execution
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Shipping Concepts
Trips Deliveries Delivery Lines LPNs Locations

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Pick Release Concepts

Which sales order to release? Release Rules 3 2 1

In what order to allocate inventory?

Release Sequence Rules

What material to release? How to group Pick Slips?

Picking Rules

Pick Slip Grouping Rules

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Pick Release Process Flow

Book Order

Run Pick Release

Inventory Reservation

Pick Slips

Manual Pick Confirm (OR) Auto Pick Confirm

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Ship Confirm Process Flow

Ship Confirm

Delivery

Ship Inventory Activities

* Backorder
Requires Re-Pick

Stage Leave Staged

Backorder Transfer to Cycle Count

* Reservations removed
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Automated Ship Confirm

Using

Shipping Transaction Form Quick Ship Window Ship Confirm Deliveries SRS
Based On Ship Confirm Rule

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One Step Shipping

Pick, Pack, and Ship

Autocreate Deliveries

Pick Release and Pick Confirm

Auto Create Trips

Ship Confirm

Autopack Deliveries
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Shipping Transactions Form

Query Manager
Searches

Shipping Transactions Form

Stops Trip Shipping Reports Delivery Delivery Line Ship Confirm

Pick Release Containers (LPNs)

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Quick Ship User Interface

Viewing and Updating Shipping Exception

Quick Ship Window

Freight Costs

Shipping Transactions Form

Ship Confirm

Document Sets
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Shipping Roles and User Security Trips

Assign Freight Costs Pick Release Form Ship Confirm

General
Configure Regions

Configure Buttons

Lines/LPNs
Split Line Cycle Count Delivery Line Unpack

Stops
Pick Release Form Launch Pick Release Update Status
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Deliveries
Auto-Pack Auto-Pack Master Close
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Shipping Exceptions

Shipping Exceptions

Viewing and Updating

Logging

Deleting

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Release Sales Orders

Awaiting Shipping

Document Sets

Prior Reservations Only

Selection Criteria Ship From: Seattle Ship Date From: Null Ship Date To: Current Date Carrier: DHL Find all the orders that are scheduled to ship today (or earlier) from Seattle, that are shipping DHL.
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Methods to Pick Release

Release Sales Orders

Online

Concurrent

SRS

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Pick Release Parameters

Controls the Picking Process

You define: Release Sequence Rule Pick Slip Grouping Rule Default Pick Release Document Set

Default Staging Subinventory

Default Staging Locator
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Configuring Pick Release Process

Pick Release Sales Order Results after Pick Release

One Step Picking: Move order Created Auto Allocate = Yes Inventory Allocated Auto Pick Confirm = Yes * Material moved to Stage Two Step Picking: Move order Created Auto Allocate = Yes Inventory Allocated Auto Pick Confirm = No Three Step Picking Move Order Created Auto Allocate = No Auto Pick Confirm = No * The picking process is complete when the material has been moved to the Staging Subinventory
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Auto Create Delivery

ABC Print From Seattle DHL To San Jose

Delivery 1

ABC Print

Group by: Prepaid Ship From Ship to Customer To New Carrier York Freight Terms From Seattle Delivery 2

DHL

Prepaid
Deliveries
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Delivery Lines

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Agenda

Understanding Shipping Concepts Using Pick Release Entering Ship Confirm Deliveries and Delivery Lines Defining Shipping Setups

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Ship Confirm

Ship Confirm

Auto Ship Confirm

Manual Ship Confirm

Delivery Status:Staged
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Shipping Transaction Parameters

Controls the Ship Confirmation Process

You define: Default Ship Confirm Document Set Ship Confirm Rule Auto-pack Options

Goods Dispatched Account

Enforce Packing in Containers
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Shipping Documents
Logical grouping of reports for: The Pick Release Process The Ship Confirm Process Document Sequencing Use seeded Document Sets Define new Document Sets

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Ship Confirm Rules

Ship Confirm Rules Ship Confirm Deliveries SRS Quick Ship Release Sales Orders for Picking Shipping Transactions Form Auto Ship Confirm Report Release Sales Orders SRS Release Rules

Ship Confirm

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Ship Confirm Deliveries SRS

Ship Confirm Deliveries SRS

Ship Confirm

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Agenda

Understanding Shipping Concepts Using Pick Release Entering Ship Confirm Deliveries and Delivery lines Defining Shipping Setups

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Working with Deliveries and Delivery Lines

Split

Transfer Cycle Counting

Delivery Lines

Autocreate or Assign
Delivery Delivery Line

Assign

Freight Costs

Trip

Weight and Volume

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Delivery Parameters

Delivery

Shipping Parameters

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Delivery Line Processing Statuses

Ready to Release

Released to Warehouse

Staged

Backordered

Shipped

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Packing into LPNs/Containers

Container-item relationship

AutoPack

Manually Pack

Delivery Lines

Containers (LPNs)

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Container Load Details

Container Item Box4 Pallet

Load Item Box4

UOM
BB-2002

Max Preferred Quantity Flag Ea Ea 4 8

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Working with Trips

Delivery Containers and Lines AutoCreate Trip Assign Manually Create

Freight Costs

Document Sets

Weight and Volume

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Agenda

Understanding Shipping Concepts Using Pick Release Entering Ship Confirm Deliveries and Delivery Lines Defining Shipping Setups

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Shipping Parameters

General

Shipping Parameters

Shipping Transaction

Delivery

Transportation

Pick Release

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General Parameters

General

Shipping Parameters

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Transportation

Transportation

Shipping Parameters

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Global Shipping Parameters

General

Transportation

Global Shipping Parameters

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Shipping Exceptions

Define exceptions per business requirements Define handling processes for exceptions (Workflow) Record shipping exceptions during shipment process Initiate exception handling

View and track exceptions

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Pick Slip Grouping Rules

Released Order Lines Order No. 5345 Srce Subinventory: FGI Order No. 5345 Srce Subinventory: FGI Order No. 5345 Delivery: 61814 Srce Subinventory: FGI Grouped by Delivery Order No. 6532 Delivery: 61814 Srce Subinventory: MFG
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Pick Slips # Grouped by Source Subinventory

#1

#2

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Release Sequence Rules

Inventory Allocations Released Order Lines

Prioritize by:
Shipment Priority Schedule Dates Order Number Customers Open Invoice value Ascending or Descending
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Move Orders Source:

Subinventory Locator Revision Lot Number

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Release Rules
Criteria to Release Orders By Customer Ship Method Order # Date Range Based on Rule Release Sales Orders SRS 54 1 Release Sales Orders

Ship Date From: Ship Date to: 12-Oct-2004

Release Rule Name

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Freight Carriers

Define a freight carrier name

Select the service level for the carrier

Select the mode of the transportation

Freight Carrier Viking Yellow

Mode LTL TL

Service Level Ground Ground

Org M1 M1

Shipping Method Vik_LTL_Ground Yell_TL_Ground

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Freight Cost Types Enter an Amount for each Type

Freight - Insurance - Handling - Export Fees - Duty Fees

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Freight Cost Freight Charges

Shippers Costs

Customers Charges

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Transit Times
Ship Method

Defined for each

Transit Time Ship From Location Ship To Location

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Shipping Documents Sets

3 2 1 Printers Document Sequence Assigned Grouped Shipping Document Sets Printed During

Shipping Documents & Reports

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Ship Confirm
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Choose Printers

Printer 1 Profile Hierarchy Pick Slips User Printer 2

Responsibility
Packing Slips Printer 3 Application Site

Mailing Labels
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Shipping Roles and User Security

STF & Quick Ship Window Control Actions List Access To Tools Menu Configure User Interface Users Full Access View Only Full Access

Roles

Granted

Role 1

Organization 1

Role 2 User Role 3

Organization 2

Organization 3
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Regions and Zones

U.S.A Zone

New York U.S.A Region New York Washington D.C. Maryland Transit Time

San Francisco Bay U.S.A Region San Francisco Oakland Berkeley

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Calendars

Shipper

Receiver

Calendars

Carrier
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Profile Options

Value Assigned Controls Access and Process Data

Shipping Execution User Profile Options

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Lookups

Update

Lookups

List Of Values (LOVs)

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Shipping Execution Reports

Productivity Control of Operations Shipping Execution Shipping Reports

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Departure Ship Notice Outbound (DSNO)

Shipping Execution

EDI Translation Software

DSNO

Oracle EDI Gateway Trading Partner

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Oracle Transportation Execution

Transportation

Shipping Execution

Streamline Logistics Execution Process

Picking

Packing

Shipping

Delivery To Customer
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Processing Constraints

Rules that govern who can change what and when: Responsibility Operations such as create, update, delete, etc. Changes to entities such as order header, order line, order sales credit, etc. Validation Templates define conditions for constraints Record sets define which records to check

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Update Orders and Order Lines

Update from Sales Orders window

Updates must pass your processing constraints

Updating an order header will have no effect on the order lines Order sets are respected when making updates

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Mass Updates

Ctrl key: Click to select desired orders or lines Mass updates must pass your processing constraints

Mass Change Menu Main Pricing Shipping Addresses Returns Services

Action Menu Copy Hold Cancel Split

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Overview of Versioning

Tracks changes during a complete transaction cycle Applies to header and line attribute changes Automatic and manual versioning

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Automatic Versioning

System generated version numbers Driven by processing constraints

Transaction

Versions 0, 1, 2, 3

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Manual Versioning

Use Create Version option to create a version manually Generated version number can be overridden

0, 1, 2, 3

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Tracking Versions

Version History

Tree Structure

Version Comparison
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Audit Trail

Track Changes

Audit Trail Consolidator

Audit Trail Characteristics

View/Print history of Changes

Processing Constraints
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Processing Constraints for Audit Trail

Using the Processing Constraints Framework you

Specify user action Specify Operation as Update Use validation templates

can:

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Splitting Order Lines

Partial Processing

Calculate Price Flag

Line Splits Characteristics

System-initiated split

User-initiated split
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Agenda

Entering order updates

Managing approvals
Managing holds Managing credit checking Canceling orders Closing orders Purging Orders

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Approval Enhancements

Multiple approvers

Approval workflow

Approved document

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Approval Workflow

Notify sender of rejection Reject Initiate approval process

Negotiation: approval rejection

End

Negotiation: approval notification Notify sender of final approval Negotiation: get next approver

Start

Approve

Notify sender of approval

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End
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Optional Setup Steps for Entering Orders

Some setup steps may be helpful within the Order to Cash process relating to entering orders: Salespersons Defaulting Rules Credit Checking Attachments Freight Charges and Carriers

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Related Items and Manual Substitution

Related Items display Performs up-selling, cross-selling, manual substitution, and supercession View the original ordered item and relationship type

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Order Management Multiple Fulfillment Models Drop Ship to Customer

Goods ship to Supplier Invoice Purchase Order Invoice Sales Order Customer

Seller
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Overview of Pricing Concepts

Items, Item Categories or Services Determine what is being priced

Qualifiers Determine eligibility rules Determine who receives the price benefits

Modifiers
Pricing actions that can be used to adjust the list price

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Overview of Pricing Concepts

Entered order line

Price list or agreement

Modifiers

Unit selling price

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Overview of the Pricing Engine

1 Calling Application (OM, CRM)

Pricing Request

Returns price and adjustments

Pricing Engine 4 Pricing Entities 3 Search Engine

Calculation Engine

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Overview of Pricing Security

Pricing Security

Authorizations and Privileges

Security Rules HTML page

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Overview of Price Lists

Price Lists contains prices for various items and services and has the following characteristics: The price of an item can be a unit price, a percent price or a formula Price list information includes effective dates, currency, shipping information

Price of item is sent from price list to sales order / calling application

Price List

Sales Order
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Overview of Price Lists

Set up the price list

Create a new price list by: Manually entering items Copying an existing price list Bulk importing price lists from other sources

Modify the price list

Maintain the price list by: Adding items Modifying the list price of the lines

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Overview of Pricing Agreements

Set up an agreement with customer for negotiated prices, payment terms, and freight terms Can be customer-specific or generic Standard Agreements using the standard price list or Pricing Agreements using agreement price list can be set up Multiple versions of the agreement can be maintained Define special terms for an agreement that default to order lines

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Overview of Formulas

Flexibility in calculating prices

Usage of formula component types

Static Formulas Built-in functions Attached to price lists or modifiers

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Overview of Qualifiers

Determines eligibility for the price list or modifier Define eligibility by:
Customers Customer groups Order type Order amount

Create qualifier groups

Qualifiers can be created at:

List level Line level
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Overview of Modifiers

Modifiers are used to adjust list price Some examples of modifier types:
Discounts Surcharges Freight and special charges

Price Break Header

Modifier controls are:

Events and Phases Buckets and Incompatibility

Effectivity dates

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Overview of Contexts and Attributes

Contexts and Attributes

Price Determination

Create, update or disable attributes

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Overview of Freight and Special Charges Modifiers

Charges for transporting goods

Automatically derived from freight costs Seeded Freight and Special Charges:
Freight

Handling
Insurance Export fees Miscellaneous

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Overview of Basic vs. Advanced Pricing

Feature Price Lists

Basic Pricing

Advanced Pricing

Only one secondary Unlimited no. of price list secondary price lists Can define and add to a price list Coupons, Terms Substitution,

Qualifiers

Cannot define or add to a price list

Modifiers

Discounts, Surcharges, Freight

& Special Charges

Promotions, Item
Upgrades

Formulas

Only Static

Static and Dynamic

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Order Import Interface Tables

OE_HEADERS_IFACE_ALL -- stores the header information
OE_LINES_IFACE_ALL -- stores the line information.

OE_ACTIONS_IFACE_ALL -- This is a multi-org table for sales order actions (holds, booking etc.) open interface

OE_CREDITS_IFACE_ALL -- This tables stores the sales credits information for the orders.
OE_CUSTOMER_INFO_IFACE_ALL OE_LOTSERIALS_IFACE_ALL --(A lot/serial number is a batch number associated with an item) OE_PRICE_ADJS_IFACE_ALL -- This table stores the pricing attributes. OE_PRICE_ATTS_IFACE_ALL -- This table stores the pricing attributes. OE_RESERVTNS_IFACE_ALL -- This once stores the reservations on the items.

OE_UPGRADE_WSH_IFACE
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Flow status code of Order and lines

All possible flow statuses of the order/line:
OE_ORDER_HEADERS_ALL.flow_status_code: Order Header (Entered) Booked Order (Booked) Closed Order (Closed)

OE_ORDER_LINES_ALL.flow_status_code: Order Line (Entered) Booked Order (Awaiting Shipping) Pick Released(Picked/Staged) Ship Confirmed (Shipped) INV/OM interfaced (Fulfilled) Close Order (Closed)

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Once the Order is Entered

This is first stage, When the order is entered in the system, it creates a record in order headers and Order Lines table.
Enter header details: Once you enter details on the order header and save it or move it to lines, record goes to one table OE_ORDER_HEADERS_ALL FLOW_STATUS_CODE = ENTERED, BOOKED_FLAG = N), Primary key=HEADER_ID No record exist in any other table for this order till now.

Enter Line details for this order: Enter different item numbers, quantity and other details in line tab. When the record gets saved, it goes to one table. Order header details will be linked with line details by order HEADER_ID. OE_ORDER_LINES_ALL (FLOW_STATUS_CODE = ENTERED, BOOKED_FLAG = N, OPEN_FLAG = Y) Primary key= LINE_ID

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After Scheduling the Order

OE_ORDER_LINES_ALL.visible_demand_flag: visible_demand_flag= Yes lines will be made available as Demanded to Planning

Reservations :

MTL_DEMAND and MTL_RESERVATIONS table get updated. LINE_ID gets updated in DEMAND_SOURCE_LINE_ID in both the tables.

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Pricing and holds

OE_PRICE_ADJUSTMENTS

When discount gets applied

OE_ORDER_PRICE_ATTRIBS

If line has price attributes then populated

OE_ORDER_HOLDS_ALL etc

If any hold applied for order like credit check

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After the Order is booked following tables are affected

OE_ORDER_HEADERS_ALL (flow_status_code as BOOKED, booked_flag updated to Y)
OE_ORDER_LINES_ALL (flow_status_code as AWAITING_SHIPPING, booked_flag updated Y) Since the order is now booked, delivery details of the order are created in WSH_DELIVERY_DETAILS table. WSH_DELIVERY_DETAILS has delivery lines and LPNs. OOL.line_id = WDD.source_line_id These delivery details information can been viewed form Shipping Transactions Form and the delivery status in the application will be as Ready to Release WSH_DELIVERY_DETAILS.released_status =R WSH_DELIVERY_ASSIGNMENTS (WDA) assigns delivery details to a delivery and/or a parent delivery detail (LPN).
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After Pick Release

If Autocreate Delivery is set to Yes then a new record is created in the table WSH_NEW_DELIVERIES
DELIVERY_ID from WSH_NEW_DELIVERIES is populated in the table WSH_DELIVERY_ASSIGNMENTS

The RELEASED_STATUS in WSH_DELIVERY_DETAILS would be now set to Y (Pick Confirmed) if Auto Pick Confirm is set to Yes otherwise RELEASED_STATUS is S (Release to Warehouse)

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Material transaction tables (Move Order)

MTL_TXN_REQUEST_HEADERS
MTL_TXN_REQUEST_LINES (LINE_ID goes as TXN_SOURCE_LINE_ID) (move order tables. Here request is generated to move item from Source (RM or FG) sub-inventory to staging sub-inventory) MTL_MATERIAL_TRANSACTIONS_TEMP (link to above tables through MOVE_ORDER_HEADER_ID/LINE_ID, this table holds the record temporally)

MTL_SERIAL_NUMBERS_TEMP (if item is serial controlled at receipt then record goes in this table)
MTL_SERIAL_NUMBERS (enter value in GROUP_MARK_ID )

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Pick Confirm
Order line status becomes 'Picked' on Sales Order and 'Staged/Pick Confirmed' on Shipping Transaction Form.
MTL_MATERIAL_TRANSACTIONS_TEMP (Record gets deleted from here and gets posted to MTL_MATERIAL_TRANSACTIONS) OE_ORDER_LINES_ALL (FLOW_STATUS_CODE PICKED ) MTL_MATERIAL_TRANSACTIONS (LINE_ID goes as TRX_SOURCE_LINE_ID) MTL_TRANSACTION_ACCOUNTS WSH_DELIVERY_DETAILS (RELEASED_STATUS becomes Y => Released ) WSH_DELIVERY_ASSIGNMENTS MTL_ONHAND_QUANTITIES MTL_SERIAL_NUMBERS_TEMP (record gets inserted after putting details for the item which are serial controlled at 'Sales order issue') MTL_SERIAL_NUMBERS (record gets inserted after putting details for the item which are serial controlled at 'Sales order issue')

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Pick Release-Step One

Inventory & Cost

Pick transactions can be stuck here as Pending Material Open Material Transactions PICK Interface Transaction MTL_TRANSACTIONS _INTERFACE

Pick transactions can be stuck here as Unprocessed Material Pending Material Transactions MTL_MATERIAL_ TRANSACTIONS_ TEMP

Pick Release

Pick Release & Staging

Inventory Transaction Processor

Inventory Transaction Processor

Material Transactions MTL_MATERIAL_ TRANSACTIONS

Matl Cost Processor

Material Accounting Entries MTL_TRANSACTION _ACCOUNTS

Create Accounting

SLA Accounting Entries XLA_ AE_HEADERS XLA_AE_LINES

GL_INTERFACE

Accounting Entries Created

Here is where you find Uncosted Material/WMS

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Ship Confirm
OE_ORDER_LINES_ALL (FLOW_STATUS_CODE shipped) WSH_DELIVERY_DETAILS (RELEASED_STATUS C Shipped, SERIAL_NUMBER if quantity is ONE) WSH_SERIAL_NUMBERS (records gets inserted with the DELIVERY_DETAIL_ID reference, only in case of shipped quantity is two or more) MTL_TRANSACTION_INTERFACE MTL_MATERIAL_TRANSACTIONS (linked through Transaction source header id) MTL_TRANSACTION_ACCOUNTS Data deleted from MTL_DEMAND, MTL_RESERVATIONS,WSH_NEW_DELIVERY Item deducted from MTL_ONHAND_QUANTITIES MTL_SERIAL_NUMBERS_TEMP (records gets deleted from this table) MTL_SERIAL_NUMBERS (Serial number stauts gets updated CURRENT_STATUS=4 , 'Issued out of store')

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Ship Confirm- Step two

Pick Release

Pick Release & Staging

Accounts Receivable
Ship Confirm Transactions not OE Interfaced are a major problem also called Unprocessed Shipment Transactions

OE Interface

Customer Invoice

AR Invoice Interface RA_INTERFACE_ LINES_ALL

Auto Invoice

Invoices Created

Journal Source is Receivables

Customer Shipment COGS

Shipments can be stuck here as Unprocessed Material Pending Material Transactions MTL_MATERIAL_ TRANSACTIONS_ TEMP

Inventory & Cost

SLA Accounting Entries XLA_ AE_HEADERS XLA_AE_LINES

Open Material Transactions Interface MTL_TRANSACTIONS _INTERFACE

Inventory Transaction Processor

Inventory Transaction Processor

Material Transactions MTL_MATERIAL_ TRANSACTIONS

Matl Cost Processor

Material Accounting Entries MTL_TRANSACTION _ACCOUNTS

Create Accounting

GL_INTERFACE

Accounting Entries Created

Shipments can be stuck here as Pending Material

COGS Recognition

Here is where you find Uncosted Material/WMS

Journal Source Is Cost Management

Auto Invoice is run / Shipment is invoiced

Revenue Recognition Master Program

Inventory Cost Processor or Record Order Management

Collect Revenue Recognition Information

Generate COGS Recognition Events

Journal Source is Cost Management

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Interface Trip Stop

The Interface Trip Stop (ITS) will be trigger at the time of Shipping if check box Defer Interface is not check. ITS can also be executed from concurrent request. Interface Trip Stop has two main components: 1. 2. Update the Order Management Data (oe_order_lines_all) Trigger the Inventory Interface (to Update the Inventory tables)

ITS updates the following fields on oe_order_lines_all table: Shipped_quantity,Shipping_quantity,Actual_shipment_date

Inventory Interface will be trigger only if the first part, that means related to OM has successfully completed and flag OE_INTERFACED_FLAG = Y on WSH_DELIVERY_DETAILS. If value of this flag is N/P then Inventory Interface will never be triggered. And even if you try to submit the Inventory Interface from SRS, delivery detail with oe_interfaced_flag =N will never be picked up.

oe_interfaced_flag = Y -- signifies ITS has interfaced shipping data to OM

inv_interfaced_flag = Y -- signifies ITS has interfaced shipping data to INV
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Delivery Details Status

Following are the pick release status:
Table: WSH_DELIVERY_DETAILS Column: RELEASED_STATUS Possible Values:

B: Backordered- Line failed to be allocated in Inventory C: Shipped -Line has been shipped D: Cancelled -Line is Cancelled N: Not Ready for Release -Line is not ready to be released R: Ready to Release: Line is ready to be released S: Released to Warehouse: Line has been released to Inventory for processing X: Not Applicable- Line is not applicable for Pick Release Y: Staged- Line has been picked and staged by Inventory

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Auto Invoice
After shipping the order the order lines gets eligible to get transfered to RA_INTERFACE_LINES_ALL. Workflow background engine picks those records and post it to RA_INTERFACE_LINES_ALL. OE_ORDER_LINES_ALL invoice_interface_status_code = YES

WSH_DELIVERY_DETAILS

Released_Status=I

RA_INTERFACE_LINES_ALL

Data will be populated after work flow process.

RA_CUSTOMER_TRX_ALL

After running Auto Invoice Master Program for

RA_CUSTOMER_TRX_LINES_ALL populated

Specific batch transaction tables get

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Some Important tables at a Glance

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Accounting Entries at a Glance

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Summary

After completing this module you should be able to: Describe the overall order to cash process from Order Entry through Bank Reconciliation Discuss the key areas in the Order to Cash Life Cycle Describe the integration between the applications

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