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    Employee Complaint Letter

    Uploaded by

    Francisco Javier Talavera Villa
    The customer experienced poor service from an employee at the company's store location. After returning a product and presenting their receipt, the employee rudely accused them of trying to steal and return an item from another store. The customer feels this behavior was unacceptable and unprofessional, and expects an apology and to complete their return. They have requested a response from the company within a week.

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    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd

    Employee Complaint Letter

    Uploaded by

    Francisco Javier Talavera Villa
    373 views6 pages
    The customer experienced poor service from an employee at the company's store location. After returning a product and presenting their receipt, the employee rudely accused them of trying to steal and return an item from another store. The customer feels this behavior was unacceptable and unprofessional, and expects an apology and to complete their return. They have requested a response from the company within a week.

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    The customer experienced poor service from an employee at the company's store location. After returning a product and presenting their receipt, the employee rudely accused them of trying to steal and return an item from another store. The customer feels this behavior was unacceptable and unprofessional, and expects an apology and to complete their return. They have requested a response from the company within a week.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    373 views6 pages

    Employee Complaint Letter

    Uploaded by

    Francisco Javier Talavera Villa
    The customer experienced poor service from an employee at the company's store location. After returning a product and presenting their receipt, the employee rudely accused them of trying to steal and return an item from another store. The customer feels this behavior was unacceptable and unprofessional, and expects an apology and to complete their return. They have requested a response from the company within a week.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 6
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    The document describes various types of complaint letters addressing poor customer service, product and service quality issues, miscommunication, and rude treatment.

    Customer complaint letters about poor customer service experiences, defective products, flight cancellations and delays, unsatisfactory hotel stays, and vehicle problems.

    Rude treatment from employees, substandard quality, misinformation, poor service, equipment problems, and personal hardship.

    Employee Complaint Letter

    Dear ___________, I am shocked and disappointed to be writing this letter to you today. After more than _10_ years of patronizing _______________, I had the worst customer service experience of my life. Here's what happened: ___________________. What a way to __start/end___ my day. I am sure this treatment is not a regular occurrence, but that doesn't change the fact that I was subjected to it. Please take steps to ensure that this employee and __his/her__ coworkers know that these actions were not in line with your company's values and policies. Additionally, I would like you to ____________________. I would be happy to provide further details if you wish. I can be reached at 555-5555555. Please contact me regarding the steps you have taken no later than two weeks from now. Sincerely,

    Product Complaint Letter


    Dear ___________, I recently purchased a __________ from your company. Unfortunately, it has fallen far short of my expectations. When I attempted to use it, _____________________. I am appalled at the substandard quality of this product, and will be returning it to you. I expect a refund within two weeks. I paid $____ for it at __(retailer)__. If you have any questions, you can reach me at 555-555-5555. I hope that I will not be forced to report this incident to the Better Business Bureau and state and federal consumer agencies, as well as popular consumer advocacy blogs. Sincerely,

    Airline Complaint Letter


    Dear ___________,

    As a frequent flier of Uphigh Airlines, I am extremely disappointed at my most recent experience with your company. I arrived early for my scheduled flight (#6099) to Chicago. Upon checking the electronic display in the terminal, I saw that the flight was listed as Delayed. I immediately asked the agent if she had any additional information. Despite my polite demeanor, she responded rudely, stating, "You can read. You know as much as I do." As the scheduled time of the flight grew nearer, my anxiety level grew as well. It was imperative that I make my connection in Chicago, and had my original flight been cancelled, there were another airline that could have accommodated my needs. However, another agent of your company assured me on three occasions that the flight was not cancelled, just delayed. Ultimately I learned the flight was indeed cancelled due to an equipment issue it knew would not be resolved for several hours. Even worse, it was the last available flight to Chicago that day. Here is where my frustration reaches its peak: Upon leaving the terminal, I visited the main airline office, where I was told that the flight had been cancelled two hours earlier, but that fact was apparently not passed along to all agents. While weather- and equipment-related delays are understandable, the level of miscommunication by your staff is not. I believe Uphigh Airlines needs to take full responsibility for the inconvenience and expense I suffered due to your company's inability to plan for equipment problems, as well as the communication breakdown that occurred among your staff. I expect to be compensated in the form of vouchers or similarly made whole. I await your response within two weeks. Sincerely,

    Rude Employee Complaint Letter


    Dear ___________, I was appalled by a recent encounter with one of your employees - someone whom I hope is not representative of your company as a whole. When you hear what transpired, I am sure you will agree. When I visited your Anytown location to return a widget I had purchased, I brought along the receipt and the widget, in its original packaging. My intent was to return it for cash, in accordance with your store's policy. I approached the counter with the widget in a bag and presented my receipt to an employee whose name tag read "Jacob." Jacob grunted and abruptly grabbed the receipt out of my hand and left the counter area with no explanation. I soon observed that he had begun to help another customer in the store aisles.

    When Jacob returned to the counter, at least five minutes later, he asked if he could help me. I reminded him that I had a return, and that I had already given him my receipt. Imagine my shock when he not only insisted I never gave him a receipt, he loudly accused me of trying to "rip off" the store by returning a widget purchased from a competitor. He actually called me a liar in front of at least two other customers. I was mortified, and I am embarrassed to say that I was so dumbfounded by Jacob's rude behavior that I then left the store. I find it hard to believe that you would knowingly employ such a forgetful, abrasive, and unprofessional clerk. I have no idea what has happened to my receipt, but I expect to complete my return for cash. I also would like an apology for how I was treated. Please let me know when I should come back to the store so things can be set right. I look forward to hearing from you within the next week. Sincerely,

    Apartment Noise Landlord Complaint Letter


    Dear __________, This letter is intended to form a written letter following up repeated verbal complaints I have made in person at the property management office. The situation at Awful Apartments has become intolerable. I have on at least 10 occasions spoken to my neighbor in Apt. 3D, Mrs. Hubbard, about the excessive noise of her unruly children. Having two kids myself, I know very well that children do make noise, and that sounds carry, especially in closely-situated apartments with walls as thin as ours. However, Mrs. Hubbard's brood is disruptive above and beyond what is normally expected of children. Mrs. Hubbard is unresponsive to my concerns, simply shrugging and saying, "You know how kids can be." Just last night, I was awakened at 1 a.m. by screaming children, one of whom kicked the wall adjacent my bedroom for at least 20 minutes. When, in frustration, I finally pounded on the wall, all I got in return was an, "Ah, shut up" from Mrs. Hubbard. When I attempted to make your staff aware of this issue, I was simply told to "work it out" with my neighbor. Such advice is not helpful at this point, as my attempts to do so have been futile. Excessive, round-the-clock noise is unacceptable, and, according to the terms of our leases, grounds for eviction. I request that you remind Mrs. Hubbard of the terms of the lease and take steps to ensure reasonable compliance with the noise restrictions. I have been polite and patient, but my patience has worn thin. I'm sure you are aware of the city's noise ordinance (MU 50.15.2001). I hope that I will not have to get code enforcement involved in this matter.

    Please let me know if you would like more information, as I have kept a detailed record of my contact with Mrs. Hubbard as well as the most significant disruptive incidents. Sincerely,

    Restaurant Complaint Letter


    Dear ___________, Over the years, my associates have spent many enjoyable hours (not to mention a fair amount of money) at your restaurant. So I was all the more shocked by my incredibly disappointing experience on _(date)_ . Here's what happened: ____________________________________. I'm sure you will agree this is not acceptable, especially in a restaurant with this reputation, atmosphere, and cost. I certainly hope that some kind of staff change or other uncommon occurrence is to blame. Please contact me to explain the circumstances so that I can decide whether to return to your establishment, and if I will continue to recommend it to people I know. Please contact me as soon as you look into this matter. I would also appreciate receiving some kind of compensation for my trouble; perhaps a free meal. If you have any questions, you can reach me at 555-555-5555. Sincerely,

    Hotel Complaint Letter


    Dear ___________, Over the years, I have had many pleasurable stays at your fine hotel in __(location)__. However, my visit on _(date)_ was unfortunately a horrible exception. I am certain that once you are aware of what transpired, you will be as appalled as I am. Here's what happened: ____________________________________. As you can imagine, the experience fell far short of my expectations -- considering the great deal of money I have spent with your company during my multiple visits. I also frequently recommend your accommodations to other travelers. I am not certain at this time if I will ever feel comfortable returning to your establishment. To be honest, it depends on your response to my concerns. If you have any questions, you can reach me at 555-555-5555. Thank you very much for your prompt response. Sincerely,

    Car Complaint Letter

    Dear ___________, After ____ years as a loyal repeat buyer of ___________ model cars, it appears the quality of your vehicles has gone down or my luck has run out and I got a lemon. On _(date)_, I purchased a __________ at _________ dealership in ___(city)___. Within days, I began to experience the following problems related to the vehicle: ______________________________________________. When I attempted to resolve the issues with the dealership, I was rudely treated by employees ________________, who merely responded that _______________. I am certain these employees are not the type of people you want representing your fine company. Moreover, I know that you stand by your vehicles, and the one I purchased is clearly not up to company standards. I have suffered a great deal of personal hardship, including lost wages and emotional distress, trying to resolve this issue. Please immediately investigate how this has occurred and contact me at your earliest convenience so we can discuss appropriate compensation. Sincerely,

    Linking words and phrases


    Although some of these words have already been mentioned as sentence connectors, they can also be used to develop coherence within a paragraph, that is linking one idea / argument to another. Print off this page to keep as a reference of useful linking words and phrases. Sequence

    Result

    Emphasis So As a result As a consequence (of) Therefore Thus Consequently Hence Due to


    First / firstly, second / secondly, third / thirdly etc Next, last, finally In addition, moreover Further / furthermore Another Also In conclusion To summarise

    Undoubtedly Indeed Obviously Generally Admittedly In fact Particularly / in particular Especially Clearly Importantly

    Addition

    Reason

    Example For Because Since


    And In addition / additionally / an

    For example For instance That is (ie)

    additional Furthermore Also Too As well as

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    Contrast

    Comparison

    However Nevertheless Nonetheless Still Although / even though Though But Yet Despite / in spite of In contrast (to) / in comparison While Whereas On the other hand On the contrary

    Similarly Likewise Also Like Just as Just like Similar to Same as Compare compare(d) to / with Not only...but also

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