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    Complaint Letter

    Uploaded by

    Ella Mki
    The document provides guidance on writing an effective letter of complaint. It includes useful phrases for expressing dissatisfaction such as "I am writing to complain about..." and "We were extremely disappointed with...". It also provides a sample letter of complaint about a disappointing holiday. The letter details problems with the hotel room not matching the description, lack of hotel staff and an unsatisfactory tour guide. It expresses dissatisfaction and requests an explanation and refund, warning that further action will be taken if this is not received.

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    Download as DOC, PDF, TXT or read online from Scribd

    Complaint Letter

    Uploaded by

    Ella Mki
    474 views3 pages
    The document provides guidance on writing an effective letter of complaint. It includes useful phrases for expressing dissatisfaction such as "I am writing to complain about..." and "We were extremely disappointed with...". It also provides a sample letter of complaint about a disappointing holiday. The letter details problems with the hotel room not matching the description, lack of hotel staff and an unsatisfactory tour guide. It expresses dissatisfaction and requests an explanation and refund, warning that further action will be taken if this is not received.

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    The document provides guidance on writing an effective letter of complaint. It includes useful phrases for expressing dissatisfaction such as "I am writing to complain about..." and "We were extremely disappointed with...". It also provides a sample letter of complaint about a disappointing holiday. The letter details problems with the hotel room not matching the description, lack of hotel staff and an unsatisfactory tour guide. It expresses dissatisfaction and requests an explanation and refund, warning that further action will be taken if this is not received.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
    474 views3 pages

    Complaint Letter

    Uploaded by

    Ella Mki
    The document provides guidance on writing an effective letter of complaint. It includes useful phrases for expressing dissatisfaction such as "I am writing to complain about..." and "We were extremely disappointed with...". It also provides a sample letter of complaint about a disappointing holiday. The letter details problems with the hotel room not matching the description, lack of hotel staff and an unsatisfactory tour guide. It expresses dissatisfaction and requests an explanation and refund, warning that further action will be taken if this is not received.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOC, PDF, TXT or read online from Scribd
    Download as doc, pdf, or txt
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    The passage provides a sample complaint letter addressing issues with a holiday tour including problems with the hotel room, lack of staff, and an inadequate tour guide.

    The letter describes problems with the hotel room not meeting the description, lack of air conditioning or amenities, having to share bathroom facilities, and no hotel staff available. It also mentions the tour guide falling ill and the replacement speaking poor English.

    The letter is structured with an introduction stating the reason for writing and details of the holiday. It then has a development section dealing with each major problem in a new paragraph. The conclusion states what the writer expects from the company.

    Useful expressions for writing a complaint letter

    I am writing to express my strong dissatisfaction with I am writing to complain about We were extremely disappointed with was not what we had been led to expect The was so bad that It was not up to standard It didnt work / was out of use We were appalled to find We were thoroughly disgusted with I am not going to accept put up with this. let this go. I should like to know what you intend you are going to do about this. Your attitude is deceitful. negligent. I dont see why you Its high time you did something We expect a letter of explanation a substantial refund Unless , we shall take matters further I should warn you that

    Sample letter of complaint

    66 Trees Lounge, Bemworth, Devon CG4 5HZ 14 September 2002 Alltours, 342 Rich Road Bemworth Devon VF7 6JK Dear Sir/Madam, My husband and I have just returned from one of your special city tours in Amsterdam (August 31 September 10) and I am writing to complain about the holiday we were given. To begin with, the hotel was not at all what we had been led to expect from your brochure. You advertise air-conditioned rooms with mini bar and private bathroom, but what we got was a tiny room with none of the promised appliances. The room only had a washbasin and we had to share the sanitary installations with five other parties on our floor. The temperature was 90 every day, so you can imagine the comforts of a room with nothing but the cold water tub for cooling. As for the hotel staff, whenever we called down to the reception there was simply no one around. There did not even seem to be any cleaning staff since our beds were made once during the whole of our stay. Added to all this, the tourist guide included in your offer had fallen ill shortly before we arrived and there was obviously nobody in charge to organise a suitable substitute. After five days a courier tuned up who spoke only fragmentary English and we had difficulties understanding only half of what he said. As you will realise, we are highly dissatisfied with the holiday your company provided and we do not see why we should put up with it. We expect a letter of explanation as well as a substantial refund of our money. Unless this is forthcoming, we shall have to take matters a step further. Yours faithfully, (Mrs J Smith)

    Format of a letter of complaint

    Introduction: Development: Conclusion:

    Reason for writing. Exact details of holiday (time, place, etc.) [explain the situation] Details of problems. Deal with each major problem in a new paragraph. [complain, express your dissatisfaction] What you expect from the company. [ask that something be done]

    Mind that a letter of complaint is a formal letter, so you need to write in formal language dont be rude!

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