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    Lobby Asst, F.O Manager Receptionist Cashier Reservation Tel. Operator Concierge Bell Desk Guest Services

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    Jadormio6215
    The document lists various job titles related to front desk and guest services positions at hotels, including front desk clerk, concierge, reservation supervisor, front office manager, and guest services representative. It then provides descriptions of common duties for these roles such as greeting guests, making reservations, handling payments, responding to requests, and maintaining cleanliness of common areas. Finally, it gives examples of responsibilities for the specific roles of reservation supervisor and assistant front office manager, which involve supervising staff, delegating tasks, training employees, and addressing guest issues.

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    Lobby Asst, F.O Manager Receptionist Cashier Reservation Tel. Operator Concierge Bell Desk Guest Services

    Uploaded by

    Jadormio6215
    90 views4 pages
    The document lists various job titles related to front desk and guest services positions at hotels, including front desk clerk, concierge, reservation supervisor, front office manager, and guest services representative. It then provides descriptions of common duties for these roles such as greeting guests, making reservations, handling payments, responding to requests, and maintaining cleanliness of common areas. Finally, it gives examples of responsibilities for the specific roles of reservation supervisor and assistant front office manager, which involve supervising staff, delegating tasks, training employees, and addressing guest issues.

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    Front Office

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    The document lists various job titles related to front desk and guest services positions at hotels, including front desk clerk, concierge, reservation supervisor, front office manager, and guest services representative. It then provides descriptions of common duties for these roles such as greeting guests, making reservations, handling payments, responding to requests, and maintaining cleanliness of common areas. Finally, it gives examples of responsibilities for the specific roles of reservation supervisor and assistant front office manager, which involve supervising staff, delegating tasks, training employees, and addressing guest issues.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    90 views4 pages

    Lobby Asst, F.O Manager Receptionist Cashier Reservation Tel. Operator Concierge Bell Desk Guest Services

    Uploaded by

    Jadormio6215
    The document lists various job titles related to front desk and guest services positions at hotels, including front desk clerk, concierge, reservation supervisor, front office manager, and guest services representative. It then provides descriptions of common duties for these roles such as greeting guests, making reservations, handling payments, responding to requests, and maintaining cleanliness of common areas. Finally, it gives examples of responsibilities for the specific roles of reservation supervisor and assistant front office manager, which involve supervising staff, delegating tasks, training employees, and addressing guest issues.

    Copyright:

    Attribution Non-Commercial (BY-NC)
    Download as DOCX, PDF, TXT or read online from Scribd
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    Assistant Front Office Manager, Concierge, Reservation Supervisor, Reception Supervisor,Assistant Manager, Telephone Supervisor, Business Center Supervisor,Kiosk

    Supervisor.

    Lobby Asst, f.o manager Receptionist Cashier Reservation Tel. operator Concierge Bell desk Guest services

    1. 2. 3. 4. 5. 6. 7. 8. 9. 10. 11. 12. 13. 14. 15. 16. 17. 18. 19.

    Assistant Innkeeper Concierge Desk Clerk Floor Clerk Front Desk Agent Front Desk Associate Front Desk Attendant Front Desk Clerk Front Desk Manager Front Desk Representative Front Desk Supervisor Front Office Agent Front Office Manager Front Office Supervisor Guest Service Representative Guest Services Guest Services Agent (GSA) Guest Services Associate Guest Services Manager

    20. 21. 22. 23. 24. 25. 26. 27. 28. 29. 30. 31. 32. 33. 34. 35. 36. 37. 38.

    Guest Services Supervisor Hall Clerk Hotel Associate Hotel Clerk Hotel Desk Clerk Hotel Front Desk Clerk Hotel or Motel Front Desk Clerk Hotel Receptionist Hotel Registration Clerk Hotel Reservation Agent Motel Clerk Motel Desk Clerk Motel Front Desk Attendant Night Auditor Register Clerk Reservationist Room Clerk Select Guest Coordinator Welcome Desk Agent

    Greet, register, and assign rooms to guests of hotels or motels. Verify customers' credit, and establish how the customer will pay for the accommodation. Contact housekeeping or maintenance staff when guests report problems. Make and confirm reservations. Issue room keys and escort instructions to bellhops. Keep records of room availability and guests' accounts, manually or using computers. Perform bookkeeping activities, such as balancing accounts and conducting nightly audits. Post charges, such those for rooms, food, liquor, or telephone calls, to ledgers manually or by using computers. Compute bills, collect payments, and make change for guests. Record guest comments or complaints, referring customers to managers as necessary. Review accounts and charges with guests during the check out process. Transmit and receive messages, using telephones or telephone switchboards. Advise housekeeping staff when rooms have been vacated and are ready for cleaning. Answer inquiries pertaining to hotel services, guest registration, and travel directions, or make recommendations regarding shopping, dining, or entertainment. Prepare for basic food service, such as setting up continental breakfast or coffee and tea supplies. Deposit guests' valuables in hotel safes or safe-deposit boxes. Plan, schedule or supervise the work of other employees. Clean and maintain lobby and common areas, such as restocking supplies and watering plants. Date-stamp, sort, and rack incoming mail and messages. Arrange tours, taxis, or restaurant reservations for customers.

    Reservation Supervisor

    Responsibilities and Duties Assistant Front Office Manager


    Assist Front Office Manager in supervising daily front desk activities according to the established guidelines. Prioritize and delegate daily work responsibilities to front desk staff. Train and guide front desk staffs to provide quality customer services. Manage staffing schedules, shift changes, payrolls, and labor costs. Resolve guest issues and enquiries to ensure guest satisfaction.

    FRONT DESK SUPERVISOR

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