SoundStation2W

USER GUIDE / ADMINISTRATOR GUIDE

User Guide and Administrator Guide

IMPORTANT SAFETY INSTRUCTIONS

When using your telephone equipment, the following safety precautions should always be followed to reduce the risk of fire, electric shock, and injury to people. Read and understand all instructions. Follow all warnings and instructions marked on the equipment. Installation must be performed in accordance with all national wiring rules. The outlet to which this equipment is connected must be installed near the equipment, and must always be readily accessible. This equipment can be hazardous if immersed in water. To avoid the possibility of electrical shock, do not use this equipment while you are in the bathtub or shower, or when you are wet. If you accidentally drop the equipment into water, do not retrieve it until you have first unplugged all cords. Do not reconnect this equipment until it has dried thoroughly. Avoid using this equipment during electrical storms in your immediate area. There is a remote risk of electric shock from lightning. Urgent calls should be brief. Even though protective measures may have been installed to limit electrical surges from entering your home or business, absolute protection from lightning is impossible. If you suspect a natural gas leak, report it immediately, but use a telephone away from the area in question. The SoundStation2Ws electrical contacts could generate a tiny spark. While unlikely, it is possible that this spark could ignite heavy concentrations of gas. Never push objects of any kind into the SoundStation2W through housing slots as they may touch hazardous voltage points or short out parts that could result in a risk of electric shock. Never spill liquid of any kind on the telephone. If liquid is spilled, contact service personnel. To reduce the risk of electric shock, do not disassemble SoundStation2W. Opening or removing covers may expose you to hazardous voltages. Using incorrectly reassembled equipment can cause electric shock. If your telephone equipment does not work properly, refer to the section describing how to connect service. The support telephone number can be found on the back cover of this booklet. Never install telephone wiring during a lightning storm. Never install telephone jacks in wet locations unless the jack is specifically designed for wet locations. Never touch uninsulated telephone wires or terminals unless the telephone line has been disconnected from the network interface. Always use caution when installing or modifying telephone lines.

SAVE THESE INSTRUCTIONS

Table of Contents
Thank You ............................................. 5 Overview .............................................. 5 Parts List ............................................... 6 Setting up SoundStation2W ................... 7 Features ................................................ 9
LED Indicators ......................................................................................... 9 Buttons .................................................................................................. 9 Understanding the Display ....................................................................... 9 Wireless Technology .............................................................................. 10 Security................................................................................................ 10 Mobile Phone Mode............................................................................... 11

Using SoundStation2W........................ 12
Placing a Call ........................................................................................ 12 Answering a Call ................................................................................... 12 Answering a Second Call........................................................................ 12 Ending a Call ......................................................................................... 13 Call Hold............................................................................................... 13 Call Mute.............................................................................................. 13 Call Timer ............................................................................................. 13 Redial................................................................................................... 14 Speed Dial a Number ............................................................................. 14 Dialing Using the Phone Book................................................................. 15 Ringer Volume Adjustment..................................................................... 15 Dial Tone Adjustment............................................................................. 15 Speaker Volume Adjustment .................................................................. 15 Display Contrast Adjustment.................................................................. 15 Ring Type Selection ............................................................................... 16 Backlight Adjustment............................................................................. 16 Conferencing - using the button..................................................... 17 Adding a call ......................................................................................... 17 Bridge Soft Key..................................................................................... 18 Phone Book .......................................................................................... 19 View System Information ...................................................................... 21 Standby Mode ...................................................................................... 22 Charging............................................................................................... 23 Auxiliary Audio Output.......................................................................... 24 Paging the Console................................................................................ 25 LCD Messages....................................................................................... 25

Table of Contents
Troubleshooting ................................... 26
No Signal.............................................................................................. 26 No Dial Tone ......................................................................................... 26 Does Not Ring....................................................................................... 26 Flickering LCD ....................................................................................... 26 Keypad Input Doesnt Register............................................................... 26 Muffled or in a well Reception ........................................................... 26 Short Silences, Echoes, or Clipped Speech ................................................ 27 Physical Damage ................................................................................... 27 For Best Performance ............................................................................ 27

Administrative Setup - Overview ............ 29

Passcode .............................................................................................. 30 Location Information.............................................................................. 31 Phone System ....................................................................................... 33

Diagnostics .......................................... 34
Mic (Microphone) Test ........................................................................... 34 Console SPKR (Speaker) Test ................................................................. 34 Restore Defaults ................................................................................... 35

Software Upgrade ................................ 35 Specifications and Warranty Information.. 36

Limited Warranty and Limitation of Liability............................................ 37 FCC Rules ............................................................................................. 39 Canadian Department of Communications Notice...................................... 39 US Telephone Company Requirements ..................................................... 39 Ring Equivalency Number (REN) ............................................................. 40 Automatic Dialing.................................................................................. 40 Telephone Company Connector................................................................ 40 Canadian Telephone Company Requirements............................................ 40 Exhibit J - Customer Information ............................................................ 41

Thank You
Thank you for choosing the Polycom SoundStation2W. In this User Guide, you will find everything you need to quickly set up, use, and manage your new conference telephone. Be sure to verify with your System Administrator that your network is prepared for configuring your SoundStation2W telephone. Lastly, it is important that you read the Parts List, and the Safety Notices section in this guide before you begin using the SoundStation2W.

Overview
SoundStation2W is Polycoms next-generation, wireless conference phone that gives users the freedom to conference anywhere team collaboration is important - even in rooms where there are no phone lines. With better voice quality than the original SoundStation, standard 2.4 GHz technology with voice encryption, up to 24 hours of talk time, and the ability to dial through a mobile telephone, the SoundStation2W is the new standard for everyday conferencing. The SoundStation2W is a circuit switched platform compatible with any analog telephone line or analog terminal adapter.

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Parts List
The following items are included in your SoundStation2W package. Check this list before installation to ensure that you have reSoundStation2W console

ceived each item. If you are missing any items, please contact your SoundStation2W reseller.

Battery pack

-2 Cell Pack for SoundStation2W Basic -4 Cell Pack for SoundStation2W EX

Console Charging module

SoundStation2W base

Base power supply

Mobile telephone connector

Telephone cord

Registration card

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Setting up SoundStation2W
1
Analog telephone line

Connect base station to power and analog phone line.

3
BONG!

(312 )5551212

Ready
SPDIAL P HBOOKREDIAL

Install battery.

Wait for phone to register to base station.

Ready State

SoundStation2W will display a Ready message after successfully communicating with the base upon

power up. The Ready message is also shown after a call is completed and the phone is available for the next call.

For best performance, charge the console for a full charging cycle (4 hours for BASIC, 8 hours for EX) prior to first use.

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Mounting Options

Both the base station and the console can be wall mounted if desired. The base station can also be mounted under a table. The appropriate mounting screw holes are provided on the back surfaces. The console can also be locked in place using a standard laptop security cable. This feature is designed for rooms where it is important to ensure that the phone does not get removed from its home location, and where it is desirable to eliminate the analog phone cable to the wall. There is a locking grommet on the side of the console designed to accept the lock end of the cable.

Wall Mount Holes

Bottom of Console and Base Station

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Features
LED Indicators
The LEDs located on the top of your SoundStation2W indicate the current status of your conference telephone: Green - your call is in progress. Blinking green - a call is incoming. Red - your call is muted. Blinking Red - your call is on hold.

Buttons Menu
Displays a menu of settings and options.

Scroll

Navigate up or down through displayed lists.

Exit

Exits from current screen to previous menu.

Select

Choose a menu item.

Soft Keys

Volume

The screen will display labels for these keys, to identify their context-sensitive functions.

Phone

Mute Conference

Use these to adjust the volume of the handset, headset, speaker, and ringer, as well as the display contrast.

Answers incoming calls, dials a call, ends a call, and provides dial tone.

Toggle microphone on or off during a conversation.

Dial Pad Call, join, or delete additional call participants during a confer- These 12 keys provide the 10 digits, the 26 alphabetic characters, and special characters ence call. available in context sensitive applications.

Understanding the Display

Signal Strength Information Area Battery Life

This Phones Number Soft Key Functions

The screen will display labels for these keys, to identify their context-sensitive functions.

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Wireless Technology
SoundStation2W uses 2.4 GHz WDCT (Worldwide Digital Cordless Telecommunications) standard technology. WDCT is a widely used wireless technology in North America. It is a Digital Spread Spectrum protocol which is reliable, secure, and supports excellent voice quality and a wide range of dialing features. Digital Spread Spectrum has been used by the military for many years because there is a low probability of signal interception and interference. Digital Spread Spectrum technology breaks the voice stream into small fragments and spreads them over a wide range of frequencies for transmission to a receiver. Only the receiver that is uniquely registered to the transmitter will be able to reassemble the signal to deliver the voice stream. The SoundStation2W console and base station act as both transmitters and receivers. The console will only reassemble the signal sent from its matching base station and vice versa. Accordingly, the console will operate within 150 feet of the paired base station. The one-to-one pairing of console and base station ensures secure voice signal transmission. The SoundStation2W implements Digital Spread Spectrum using frequency hopping encoding. Frequency hopping transmits the audio signal fragments over rapidly switching frequencies of more than 75 channels in the 2.4 GHz band. Frequency hopping enables the SoundStation2W to automatically detect and avoid sources of potential interference such as other SoundStation2W phones or 802.11x WLAN clients.

Security
The SoundStation2W is a highly secure voice communications solution. There are five factors that contribute to the robust security: 1. Unique pairing between console and base station. 2. WDCT digital spread spectrum technology provides secure transmission. 3. The frequency hopping WDCT implementation makes it even more difficult for voice signal to be intercepted. 4. 64 bit voice encryption between the base station and console. This adds yet another layer of security in order to provide utmost confidence in the SoundStation2W solution. 5. Aux Out recording is controlled from the console user interface.

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Mobile Phone Mode

Mobile Phone Mode is an additional new mode of operation offered by the SoundStation 2W. This feature enables you to combine the convenience of a mobile phone with the acoustics of a conference phone. For example, if you were in a call on your mobile telephone, you could connect your mobile telephone to the SoundStation2W and use its speaker and microphones to continue your conversation and include everyone in the room in the conversation. In this mode the call is travelling over the mobile phone network. The 2.4 GHz WDCT wireless link to the the basestation is not required. Mobile Phone Mode provides unlimited flexibility to conference anywhere, even in environments where there are no analog lines or telephony infrastructure.

Use the provided mobile phone connector cable to connect your mobile phone to the SoundStation2Ws mobile phone input/output jack. Using your mobile phone, you The connector and the mobile can place calls and take advanphone cable will plug into a tage of the SoundStation2Ws standard 2.5mm headset jack. A high quality speakers and microheadset adaptor may be necessary phones. to adapt your mobile phone to this connector. Adaptors are widely available at electronics stores and mobile phone outlets for universal hands-free kits.
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The LCD on the console will display Mobile Phone In when it detects a connected mobile phone. The mobile phone interface is used for all dialing and call management functions during Mobile Phone Mode. Do not press the on the console when using Mobile Phone Mode. No calls can be made via SoundStation2W while a mobile phone is connected to the SoundStation2W. The Phone Book can be viewed during a call with a mobile phone. Calls may not be placed via the Phone Book while a mobile phone is connected. A mobile phone cannot join a call in progress on SoundStation2W. Aux Out will be inactive during a call with a mobile phone. The base does not have to be powered up to use the SoundStation2W in this mode. The console may be used as an additional speaker and microphones. Some mobile phones will not be detected until a call is initiated by the mobile phone after it is connected to the SoundStation2W. Voice quality may vary depending on the mobile phone connection and model. Be certain to drop the call at the mobile phone before disconnecting the cable from the SoundStation2W.

Using SoundStation2W
For best performance, charge the console for a full charging cycle (4 hours for BASIC, 8 hours for EX) prior to first use.

Placing a Call
SoundStation2W allows you to place a call over an analog line or through an analog terminal adapter (ATA). Several methods are available to initiate a call.
Direct Dial Indirect Dial

1. To obtain dial tone, press the key. 2. Dial the desired number. To cancel the call, press the key.
SEND
OR

1. From the Ready screen, dial the desired number. 2. Press the key or the SEND soft key to make the call. If you make a mistake entering the telephone number, press the <DEL soft key. Press the CANCEL soft key to cancel the call.
SEND
OR

Answering a Call
Press the key or any number key to answer an incoming call. Pressing the button will override all other telephone activities. The three LEDs will blink green when the phone rings.

Answering a Second Call

If you are on a call when another call is received, you will hear a tone if your phone system is setup to support Call Waiting. Press the Conference button to answer the incoming call. This first call will be automatically placed on hold.

Switch back and forth between calls using the conference button .

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Ending a Call
To end a call, press the key.

Call Hold
When a call is on hold, you cannot hear your remote party, and they cannot hear you. To place a call on hold, press the HOLD soft key. The LEDs on the top of your SoundStation2W will blink red. To resume a call, press the RESUME soft key.

Call Mute
When a call is muted, you can hear the remote party, but they cannot hear you. To mute a call, press the mute button . The LEDs on the top of your SoundStation2W will glow red when your call is muted. To release mute, press the mute button again.

Call Timer
Call progress on an active call is monitored through a local call timer. This is visible within the active call window on the display.

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Redial
SoundStation2W stores the number that was last dialed. This number can be recalled using the REDIAL soft key. Press the REDIAL soft key. The last number called will be displayed and dialed. OR Press the key and then the REDIAL soft key. The last number called will be displayed and dialed.

Speed Dial a Number

You can speed dial any entry in your Phone Book, in either of these ways:
Speed Dial Number First

1. Enter the 1-or 2-digit Speed Dial number. 2. Press the Phone button or the SEND soft key. If a Speed Dial entry does not exist, a Not Assigned notice will appear. You can enter a new Speed Dial number or press the CANCEL soft key to leave the Speed Dial Menu.
Soft Key First

For 1-digit numbers, you do not have to dial a leading 0. For example, for 02 , you can also press 2. To create Phone Book entries and assign Speed Dial numbers, see Adding an entry on page 20.

When the SP DIAL soft key is available: 1. Press the SP DIAL soft key. 2. Enter the 1- or 2-digit Speed Dial number (if you enter one digit, wait through the brief delay).

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Dialing using the Phone Book

Connection Diagram

Entries in the Phone Book can be automatically dialed. 1. Choose the entry you want to dial. (See Quick selection in a list on page 17.) 2. Press the DIAL soft key. You will see and hear the call being dialed.

You can also access the DIAL soft key after selecting an entry with the Select button.

Ringer Volume Adjustment

When the SoundStation2W is in Ready state or on hook, press the Volume buttons to adjust the ringer volume.

Dial Tone Volume Adjustment

When the SoundStation2W is off hook, press the Volume buttons to adjust the dial tone volume.

Speaker Volume Adjustment

During an active call, press the Volume buttons to adjust the speaker volume.

Display Contrast Adjustment

1. Press the Menu button and choose Settings and press the Select button. 2. Cycle through the options using the Scrolling buttons and choose Contrast, and then press the Select button. 3. Press the Scrolling buttons or the + and - soft keys to adjust the display contrast. 4. Press the SAVE soft key or Select button to apply the selected contrast setting. Press the Exit button to cancel this change.

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Ringer Type Selection

1. Press the Menu button and choose Settings and press the Select button. 2. Cycle through the options using the Scrolling buttons and choose Ringer Type, and then press the Select button. 3. Sample the ring types by pressing the Scrolling buttons or the < and > soft keys. 4. Press the SAVE soft key or Select button to apply the selected ringer setting. Press the Exit button to cancel this change.

Backlight Adjustment
The SoundStation2Ws display lights up when any button on the keypad is pressed, or on an incoming call. To turn the back light on or off: 1. Press the Menu button and choose Settings and press the Select button. 2. Cycle through the options using the Scrolling buttons and choose Back Light, and then press the Select button. The current status of the back light will be displayed. 3. Press the ON or OFF soft key or cycle through OFF and ON by pressing the Scrolling buttons. 4. Press the SAVE soft key or Select button to apply the selected backlight setting or the Exit button to cancel this change.

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Conferencing - using the

button

If your telephone system supports multi-party call conferencing, then you can establish multi-party calls with your SoundStation2W. Check with your System Administrator to determine the number of parties that can be conferenced together. Your System Administrator may need to activate multiparty conferencing features or provide you with instructions specific to your telephone system.

Adding a call
1. While on an active call, press the Conference button . The first call is automatically placed on hold. 2. Dial the number you wish to call. You may use the Redial or Direct Dial method. 3. Press the Conference button or JOIN soft key to join the second call. To drop the second call, press the Conference button again. 4. Press the Conference button or JOIN soft key to join the second call. To drop the second call, press the Conference button again. OR 1. Press the HOLD soft key to place the first call on hold. 2. Press the Conference button and enter the number you wish to call. You may use the Redial or Direct Dial method.

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Bridge Soft Key

You may program the telephone number of your preferred conferencing bridge vendor into the SoundStation2W so that it is immediately available.
Programming the Bridge number
The SPEED DIAL soft key will not display when the bridge number is configured.

1. Press the Menu button, choose Bridge Setup using the Scrolling buttons, and press the Select button. 2. Choose Enter Phone Number and press the Select button and then enter the bridge number using the dial pad. Enter any necessary prefix such as 9 and/or 1. If you make a mistake entering the number, use the <DEL soft key to correct the error. 3. Press the SAVE soft key or CANCEL soft key if you wish to cancel the procedure.
Editing the Bridge soft key

1. Press the Menu button, choose Bridge Setup using the Scrolling buttons, and press the Select button. 2. Choose EDIT soft key, press the Select button and enter the new soft key label using the dial pad. The first six characters will display. If you make a mistake entering the soft key label, use the <DEL soft key to correct the error. 3. Press the SAVE soft key or CANCEL soft key if you wish to cancel the procedure.

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Placing a call using the Bridge soft key

1. Press the BRIDGE soft key. 2. The programmed number is automatically dialed and a call is placed to your preferred bridge vendor.

Phone Book
You can use the Phone Book to store a local directory of 25 contacts. You can add, edit, delete, dial, or search any contact in this list through just a few key strokes. Selecting the PH BOOK soft key displays the Phone Book list sorted by names. This list may be sorted by Name, Company, or Speed Dial.

Quick selection in a list: Name or Company list: Press a numeric key Speed Dial list: Press a numeric key to

that corresponds with the letter that the name or company name begins with. For example, pressing 3 repeatedly will provide you with names that begin with D, E, F, and 3.

select the corresponding entry. For example, pressing 2 would select entry 02, and pressing 23 would select entry 23.

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Adding an entry

1. Press the PH BOOK soft key and then the NEW soft key. 2. Enter information in the Name, Ph# (telephone number including any prefixes, such as 9 and/or 1), and Co (company) field using the alphanumeric keys on the dial pad. You can move between fields using the Scrolling buttons. 3. Press the SAVE soft key. You can accept the next available speed dial number assigned to your new entry or you can choose your own speed dial number by using the Scrolling buttons or the dial pad. 4. Press the OK soft key to save or the BACK soft key to edit the phone book entry.
Editing an entry

1. Choose the entry you wish to edit and press the Select button. 2. Press the CHANGE soft key. Using the Scrolling buttons, select the field you wish to edit. 3. Using the alphanumeric keys on the dial pad, make changes. 4. Press the SAVE soft key. You can accept the current speed dial number assigned to the entry or you can choose another speed dial number by using the Scrolling buttons or the dial pad. 5. Press the OK soft key to save or the BACK soft key to edit the phone book entry.

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Deleting an entry

1. Choose the entry you wish to delete and press the Select button. 2. Press the REMOVE soft key. Press the OK soft key to remove or the CANCEL soft key to leave the menu without removing.

View System Information

This feature displays the following information about the SoundStation2W: Location and Number, System Information, and Registration Information. With this feature you can easily identify the home room location for the phone.
Location and Number System Information

1. Press the Menu button and choose This Phone and press the Select button. 2. Cycle through the options using the Scrolling buttons and choose Location and Number, and then press the Select button.
Registration Information

1. Press the Menu button and choose This Phone and press the Select button. 2. Cycle through the options using the Scrolling buttons and choose System Information, and then press the Select button.

1. Press the Menu button and choose This Phone and press the Select button. 2. Cycle through the options using the Scrolling buttons and choose Registration Information, and then press the Select button.

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Standby Mode
The phone has an automatic power save function to extend battery operated usage. The product will switch into Standby within one minute of being in an idle inactive state. The console will not go into Standby if there is an active call, even if there are pauses in the conversation. While in Standby mode, the LCD will display a Standby Mode message. Any key press will wake the phone up. All features of the phones are instantly available by pressing the normal key sequences. Incoming calls and paging also functions normally while the phone is in Standby, and will switch the phone to active use mode.
Standby mode saves power but is not an Off function. If you want to fully turn the unit off, unplug the battery. While in Standby mode, the LCD display will still show estimated remaining talk time. Talk time is shown numerically in hours to the right of the battery icon. The console will switch into Standby, even if it is not registerd to the base station. For example, if you travel with the phone to a remote location without the base station, the console will switch into Standby to conserve power. The console will automatically reregister to its base station from Standby mode, if it is within range and the base station is powered. In some cases, the phone will not go into Standby mode when a mobile phone is plugged in, even if the mobile phone is not in an active call. In these cases the LCD message will continue to say Mobile Phone In. Either turn off the mobile phone, or unplug it from the console to enable Standby. The phone will not go into Standby while charging.

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Charging
SoundStation2W operates on a rechargeable lithium ion battery. The battery needs to be recharged periodically. Use the supplied charger to recharge the battery while it is installed in the console. In similar fashion to a laptop PC or a mobile phone, the SoundStation2W can be used or continue operation while being charged. The battery cannot be recharged outside the console. Typical talk time and standby time are shown here:
2 cell battery Charge Time Talk Time Standby Time 4 hours 12 hours 80 hours 4 cell battery 8 hours 24 hours 160 hours

Charging State

Battery icon displayed on LCD.

The SoundStation2Ws display will indicate when the battery is charging by animating the battery icon.

Low Power

The SoundStation2Ws display will indicate when battery charge is low. The low battery warning begins when the remaining talk time is approximately 5% of the full charge capacity. In addition to visual indicators of the console LCD, you will hear periodic warning beeps during the low battery period.

Optimum battery performance may be achieved only after the battery is conditioned. The battery will have to go through four to five charge and discharge cycles before reaching optimum performance. Talk time is measured for natural conversation at optimum volume levels.

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Auxiliary Audio Output

SoundStation2W allows the speaker output to be routed to an external recording device. The external recording device should be connected to the base station. 1. Connect an external recording device, such as a cassette tape recorder, via the auxiliary jack on the base station. 2. Press the Menu button on the phone console, choose Settings and press the Select buttons. 3. Choose Aux Audio Out and press the Select button. Press ON or OFF or cycle through the options using the Scrolling button. Press the SAVE soft key or Select button to save the setting Aux Audio Out will return to the Off setting when the call is terminated.

The Aux Audio Out does not support external loudspeaker systems.

Paging the Console

You can locate a misplaced console by using the paging feature. When paging, the console beeps. This will allow you to locate the console. 1. Press the Page button on the base station to locate the SoundStation2W console. 2. The console will play a sound to indicate its location. The console will continue to beep until any key on the console is pressed or until the Page button on the base is pressed.

Power On Page

In Use

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LCD Message Summary

The following messages are displayed on the console LCD to represent various usage conditions.

LCD Message
Ready No Signal Call Ended Mobile Phone In Please Wait... Enter Number Charging Base Paging Battery Low

What it means:
Phone is in idle state and ready to make calls. Signal strength is too weak to carry a call. The call has been dropped. A mobile phone is plugged in to the mobile phone jack OR a mobile phone call has been initiated. Attempting to contact the base station to establish a connection. Enter the number you wish to dial. A charger is plugged in and battery is recharging. Page button on base was pressed to locate the console. The charge in the battery has depleted. A recharge is required to continue reliable operation of your SoundStation2W. Phone received an incoming call. Phone is in power save mode.

What you will see:

Idle screen. Antenna icon will blink. Call Ended with elapsed time indicated. Mobile Phone In Please Wait... Digits of the number you are dialing. Charging Base paging. Press any key to stop beeping. The remaining talk time and an audible warning tone. Incoming Call Idle Screen.

Incoming Call Standby Mode

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Troubleshooting
No Signal

No Signal is displayed when the console loses contact with the base. Verify the following: If the console and base station Check that the base station is are separated by multiple brick powered up. walls, this will reduce the avail Make sure that the console is able range between the base and not out of the allowed range console. (150 feet). Move the console to a location where there are fewer obstructions or walls between console and base station.
No Dial Tone

The base station must be plugged into an analog telephone jack. If the dial tone is not heard, verify the following: Check that the base is powered Check that the base is conon. nected to an analog telephone Check that the console is opera(POTS) line. tional.
Does Not Ring

Check that the ringer is not turned off. See Ringer Type Selection, page 15.

Try increasing the ringer volume.

Flickering LCD

If your screen appears to flicker, it may be because you are using a certain type of florescent lightKeypad Input Doesnt Register

ing in your building. Move the SoundStation2W away from the lights.

This could happen if you enter information too quickly. Press the alphanumeric buttons more slowly.
Muffled or in a well Reception

This is caused by highly reverberant rooms and people speaking too far from the microphone. Speak closer to the console so Add more sound absorbency to that the microphones pick up the room. your speech more accurately.
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Short Silences, Echoes, or Clipped Speech

Do not move the SoundStation2W console while it is in use. Keep your hands away from the console during calls. To avoid excessive noise around SoundStation2W, move computers, projectors, papers, cups, and other noise-producers away from the console.
Physical Damage

At the beginning of each call, let someone at each location speak in turn for a few moments to enable SoundStation2W to adapt to its environment. The other parties may be using non-Polycom equipment which may cause strange audio. Try calling again; a different line may provide a better connection.

If physical damage is severe enough that the internal parts become visible, disconnect the SoundStation2W immediately.

Do not reconnect to the telephone network until the SoundStation2W has been repaired.

For Best Performance

Your SoundStation2W performs optimally when you follow these guidelines: Position the SoundStation2W in the center of the conference table or desk. The SoundStation2W works best in rooms that are 10x20 or smaller. Do not move the SoundStation2W during a call. Do not shuffle papers near the SoundStation2W. If using extended microphones, extend the cables to their full length and point their microphones away from the console. Speak at a normal conversation level, and direct your voice towards the SoundStation2W, or towards the extended microphone. Unplug all cords from the base and console before cleaning the SoundStation2W. Do not use liquid cleaners or aerosol cleaners. Use a damp, soft cloth for cleaning.

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Administrator Guide

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Administrative Setup - Overview

The Administrative Setup menu consists of the following options. If desired, you can set a passcode to access the administrative options on the SoundStation2W. There will not be any passcode required when you first use the phone. Location: 1 2 1 1 1 2 3 Location Name This Phone # Caller ID Enter a name for the SoundStation2Ws location, such as Conference Room B. Enter the SoundStation2Ws telephone number. Turn Caller ID on or off (if available).

Phone System: Passcode: Set a passcode if required. Mic Test Console Speaker Test Restore Defaults View the sample level received by each microphone. Select acoustic test signals to drive through the SoundStation2Ws speakers. Reset all custom settings and data entries. Restores original default settings. Allows upgrade of SoundStation2W operational software to new releases. Diagnostics:

Software: 1 Upgrade Software

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Passcode
When you select Passcode from the Admin Setup menu, the screen will display whether or not a passcode is currently assigned.
Assign a passcode:

1. Press the Menu button, choose Admin Setup using the Scrolling buttons, and press the Select button. Choose Passcode using the Scrolling buttons, and press the Select button. 2. Press the ASSIGN soft key and enter a three-digit password. If you make an error, press the <DEL soft key to erase the error. 3. Press the SAVE soft key. You may press the CANCEL soft key or the Exit button if you choose not to save the passcode. Record the passcode. If the passcode is forgotten, contact Polycom Support at www.polycom.com/support and click on How to Contact Support and Service for your local support contact information.
Remove a passcode:

Removing the passcode removes the requirement for an access passcode for the Admin Setup menu. 1. From the Admin Setup menu, choose Passcode using the Scrolling buttons and press the Select button. 2. Press the REMOVE soft key, enter the current passcode, and press the ENTER soft key. If you decide not to remove the password, press the CANCEL soft key or the Exit button. If you enter an incorrect password, you will be notified to try again. If you make an error, press the <DEL soft key to erase the error.

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Change the passcode:

1. From the Admin Setup menu, choose Passcode using the Scrolling buttons and press the Select button. 2. Press the CHANGE soft key, enter the current passcode, and press the ENTER soft key. If you decide not to change the password, press the CANCEL soft key or the Exit button. If you enter an incorrect password, you will be notified to try again. If you make an error, press the <DEL soft key to erase the error. 3. You will be prompted to enter a new passcode. Enter a new passcode and press the SAVE soft key. You may press the CANCEL soft key or the Exit button if you choose not to save the passcode. Record the passcode. If the passcode is forgotten, contact Polycom Support at www.polycom.com/ support and click on How to Contact Support and Service for your local support contact information.

Location Information
You can assign a location name, such as Conference Room B and the telephone number associated with your SoundStation2W. By assigning a location name you will easily be able to return the phone to its home room location or determine the location of the matching base station.
Assigning a location name:

1. Press the Menu button, choose Admin Setup and press the Select button, enter passcode (if required) and press the ENTER soft key. Choose Location using the Scrolling buttons, and press the Select button.
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2. Choose Location Name using the Scrolling buttons, and press the Select button. Enter a location name using the dial pad. This name will be displayed when Location Name and Number submenu of This Phone menu is selected from the main menu. If you make an error, press the <DEL soft key to erase the error. 3. Press the SAVE soft key or the Select button to save your entry. You may press the Exit button to cancel your entry.
Assigning a telephone number:

1. Press the Menu button, choose Admin Setup and press the Select button, enter passcode (if required) and press the ENTER soft key. Choose Location using the Scrolling buttons, and press the Select button. 2. Choose This Phone # using the Scrolling buttons, and press the Select button. Enter the SoundStation2Ws telephone number. If you make an error, press the <DEL soft key to erase the error. 3. Press the SAVE soft key or the Select button to save your entry. You may press the Exit button to cancel your entry.

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Phone System
Caller ID*

You can turn Caller ID on or off. By default, Caller ID is on. 1. Press the Menu button, choose Admin Setup and press the Select button, enter passcode (if required) and press the ENTER soft key. Choose Phone System using the Scrolling buttons, and press the Select button. 2. Choose Caller ID using the Scrolling buttons, and press the Select button. Press the ON or OFF soft key or cycle through the options using the Scrolling buttons. 3. Press the SAVE soft key or the Select button to save your entry. You may press the Exit button to cancel your entry.

*Caller ID is a subscription service. Check with your local telephone service provider to determine if this service is available in your area.

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Diagnostics
Mic (Microphone) Test

You may test the SoundStation2Ws microphones to ensure that they are working optimally.

If testing microphones meter indicates that it is receiving an atypically low or high sample, despite appropriately controlled input, contact Polycom Technical Support.

1. Press the Menu button, choose 3. Choose any microphone using Admin Setup and press the the Scrolling buttons, and press Select button, enter passcode (if the Select button. required) and press the ENTER soft The testing microphones LED key. Choose Diagnostics using will glow red. the Scrolling buttons, and press The testing microphone will the Select button. begin sampling at a 1 Hertz rate, 2. Choose Mic Test using the 50% duty cycle. Scrolling buttons, and press the The display will show a meter Select button. The microphones that modulates according to the are numbered according to the relative sample received by the diagram. testing microphone. MIC 1

MIC 4

MIC 5

MIC 2

MIC 3

Console SPKR (Speaker) Test

You can select an acoustic test signal to drive through the SoundStation2Ws speaker for speaker testing and to sample the room acoustics. 1. Press the Menu button, choose Sine Sweep is a test signal Admin Setup and press the consisting of a 100 Hertz to Select button, enter passcode (if 3,500 Hertz sine wave whose required) and press the ENTER soft frequency is swept according to key. Choose Diagnostics using a linear progression of frethe Scrolling buttons, and press quency as a function of time, or the Select button. (t)=A*sin(kt). 2. Choose Console Speaker Test One kilohertz Tone is a conusing the Scrolling buttons, and stant tone generated at exactly press the Select button. Choose 1,000 Hertz. the desired signal using the Scrolling buttons
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White Noise is a signal whose energy is distributed uniformly among all frequencies within a band of interest, which for the SoundStation2W

3. Press the Select button to activate the signal.

Restore Defaults
Restoring the defaults will irretrievably remove all settings and data that have been entered since the SoundStation2W was first installed. 1. Press the Menu button, choose Phone Book entries and Speed Dial Admin Setup and press the numbers are not lost when restoring Select button, enter passcode (if all defaults. required) and press the ENTER soft key. Choose Diagnostics using the Scrolling buttons, and press the Select button. 2. Choose Restore Defaults using the Scrolling buttons, and press the Select button. Press the OK soft key if you wish to restore defaults or the CANCEL soft key or the Exit button to return to the Diagnostics submenu.

Software Upgrade
Please refer to the SoundStation2W section of the Polycom website at www.polycom.com for information on software upgrades.

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Specifications and Warranty Information

Limited Warranty and Limitation of Liability

Limited Warranty Polycom warrants to the end user (Customer) that this product will be free from defects in workmanship and materials, under normal use and service, for one year from the date of purchase from Polycom or its authorized reseller. Polycoms sole obligation under this express warranty shall be, at Polycoms option and expense, to repair the defective product or part, deliver to Customer an equivalent product or part to replace the defective item, or if neither of the two foregoing options is reasonably available, Polycom may, in its sole discretion, refund to Customer the purchase price paid for the defective product. All products that are replaced will become the property of Polycom. Replacement products or parts may be new or reconditioned. Polycom warrants any replaced or repaired product or part for ninety (90) days from shipment, or the remainder of the initial warranty period, whichever is longer. Products returned to Polycom must be sent prepaid and packaged appropriately for safe shipment, and it is recommended that they be insured or sent by a method that provides for tracking of the package. Responsibility for loss or damage does not transfer to Polycom until the returned item is received by Polycom. The repaired or Exclusions replaced item will be shipped to Customer, at Polycoms expense, not later than thirty (30) days after Polycom receives the defective product, and Polycom will retain risk of loss or damage until the item is delivered to Customer. LIMITATION OF LIABILITY. TO THE FULL EXTENT ALLOWED BY LAW, POLYCOM EXCLUDES FOR ITSELF AND ITS SUPPLIERS ANY LIABILITY, WHETHER BASED IN CONTRACT OR TORT (INCLUDING NEGLIGENCE), FOR INCIDENTAL, CONSEQUENTIAL, INDIRECT, SPECIAL, OR PUNITIVE DAMAGES OF ANY KIND, OR FOR LOSS OF REVENUE OR PROFITS, LOSS OF BUSINESS, LOSS OF INFORMATION OR DATA, OR OTHER FINANCIAL LOSS ARISING OUT OF OR IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE, USE, PERFORMANCE, FAILURE, OR INTERRUPTION OF ITS PRODUCTS, EVEN IF POLYCOM OR ITS AUTHORIZED RESELLER HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES, AND LIMITS ITS LIABILITY TO REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICE PAID, AT POLYCOMS OPTION. THIS DISCLAIMER OF LIABILITY FOR DAMAGES WILL NOT BE AFFECTED IF ANY REMEDY PROVIDED HEREIN SHALL FAIL OF ITS ESSENTIAL PURPOSE.

Polycom will not be liable under this limited warranty if its testing and examination disclose that the alleged defect or malfunction in the product does not exist or results from: Failure to follow Polycoms installation, operation, or maintenance instructions; Unauthorized product modification or alteration;

Unauthorized use of common carrier communication services accessed through the product; Abuse, misuse, negligent acts or omissions of Customer and persons under Customers control; or Acts of third parties, acts of God, accident, fire, lightning, power surges or outages, or other hazards.

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WARRANTY EXCLUSIVE. IF A POLYCOM PRODUCT DOES NOT OPERATE AS WARRANTED ABOVE, CUSTOMERS SOLE REMEDY FOR BREACH OF THAT WARRANTY SHALL BE REPAIR, REPLACEMENT, OR REFUND OF THE PURCHASE PRICES PAID, AT POLYCOMS OPTION. TO THE FULL EXTENT ALLOWED BY LAW, THE FOREGOING WARRANTIES AND REMEDIES ARE EXCLUSIVE AND ARE IN LIEU OF ALL OTHER WARRANTIES, TERMS OR CONDITIONS, EXPRESS OR IMPLIED, EITHER IN FACT OR BY OPERATION OF
Service Agreements

LAW, STATUTORY OR OTHERWISE, INCLUDING WARRANTIES, TERMS OR CONDITIONS OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, SATISFACTORY QUALITY, CORRESPONDENCE WITH DESCRIPTION, AND NON-INFRINGEMENT, ALL OF WHICH ARE EXPRESSLY DISCLAIMED. POLYCOM NEITHER ASSUMES NOR AUTHORIZES ANY OTHER PERSON TO ASSUME FOR IT ANY OTHER LIABILITY IN CONNECTION WITH THE SALE, INSTALLATION, MAINTENANCE OR USE OF ITS PRODUCTS. assistance or information on service programs, please visit Polycoms website at www.polycom.com and select the Support menu.

If you purchased your product from a Polycom Authorized Reseller, contact the Authorized Reseller for information about service agreements applicable to your product. For technical
Disclaimer

Some countries, states, or provinces do not allow the exclusion or limitation of implied warranties or the limitation of incidental or consequential damages for certain products supplied to consumers, or the limitation of liability for personal injury, so the above limitations and exclusions may be limited
Governing Laws

in their application to you. When the implied warranties are not allowed to be excluded in their entirety, they will be limited to the duration of the applicable written warranty. This warranty gives you specific legal rights which may very depending on local law.

This Limited Warranty and Limitation of Liability shall be governed by the laws of the State of California, USA, and by the laws of the United States, excluding their conflicts of laws principles. The United Nations Conven-

tion on Contracts for the International Sale of Goods is hereby excluded in its entirety from application to this Limited Warranty and Limitation of Liability.

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FCC Rules
This device complies with part 15 of the FCC Rules. Operation is subject to the following two conditions: (1) This device may not cause harmful interference, and (2) This device must accept any interference received, including interference that may cause undesired operation. NOTE: This equipment has been tested and found to comply with the limits for a Class B digital device, pursuant to part 15 of the FCC Rules. These limits are designed to provide reasonable protection against harmful interference in a residential installation. This equipment generates, uses and can radiate radio frequency energy and, if not installed and used in accordance with the instructions, may cause harmful interference to radio communications. However, there is no guarantee that interference will not occur in a particular installation. If this equipment does cause harmful interference to radio or television reception, which can be determined by turning the equipment off and on, the user is encouraged to try to correct the interference by one or more of the following measures: Reorient or relocate the receiving antenna. Increase the separation between the equipment and receiver. Connect the equipment into an outlet on a circuit different from that to which the receiver is connected. Consult the dealer or an experienced radio/TV technician for help. In accordance with part 15 of the FCC rules, the user is cautioned that any changes or modifications not expressly approved by Polycom Inc. could void the users authority to operate the equipment.

Canadian Department of Communications Notice

This Class [B] digital apparatus complies with Canadian ICES-003. Cet appareil numrique de la classe [B] est conforme la norme N M B-003 du Canada.

US Telephone Company Requirements

This equipment complies with part 68 of the FCC Rules. Please refer to the labeling on equipment for the following information: Registration Number Ringer Equivalence Grantees Name Notes: This registered equipment may not be used with party lines or coin lines. If trouble is experienced, the customer shall disconnect the registered equipment from the telephone line to determine if the registered equipModel Number Serial Number and/or Date of Manufacture Country of Origin If requested, this information must be provided to the telephone company.

ment is malfunctioning and that if the registered equipment is malfunctioning, the use of such equipment shall be discontinued until the problem has been corrected. If, in the unlikely event that this

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equipment causes harm to the network, the telephone company will notify you in advance that temporary discontinuance of service may be required. However if advance notice is not practical, the telephone company will notify you as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it necessary.

The telephone company may make changes to its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service.

Ring Equivalency Number (REN)

The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. Typically the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line (as determined by the total RENs) contact the local telephone company.

Automatic Dialing
WHEN PROGRAMMING EMERGENCY NUMBERS AND/OR MAKING TEST CALLS TO EMERGENCY NUMBERS: 1. Remain on the line and briefly explain to the dispatcher the reason for the call. 2. Perform such activities in the offpeak hours, such as early morning or late evening.

Telephone Company Connector

A FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. See the rest of these installation instructions for details.

Canadian Telephone Company Requirements

NOTICE: The Industry Canada label identifies certified equipment. This certification means that the equipment meets telecommunications protective, operational and safety requirements as prescribed in the appropriate Terminal Equipment Technical Requirements document(s). The Department does not guarantee the equipment will operate to the users satisfaction. Before installing this equipment, users should ensure that it is permissible to be connected to the facilities of the local telecommunications company. The equipment must also be installed using an acceptable method of connection. The customer should be aware that compliance with the above conditions may not prevent degradation of service in some situations. Repairs to certified equipment should be coordinated by a representative designated by the supplier. Any repairs or alterations made by the user to this equipment, or equipment malfunctions,

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may give the telecommunications company cause to request the user to disconnect the equipment. Users should ensure for their own protection that the electrical ground connections of the power utility, telephone lines and internal metallic water pipe system, if present, are connected together. This precaution may be particularly important in rural areas. Caution: Users should not attempt to make such connections themselves, but should contact the appropriate electric inspection authority, or electrician, as appropriate.

NOTICE: The Ringer Equivalence Number (REN) assigned to each relevant terminal device provides an indication of the maximum number of terminals allowed to be connected to a telephone interface. The termination on an interface may consist of any combination of devices subject only to the requirement that the sum of the Ringer Equivalence Numbers of all the devices does not exceed 5. The term IC: before the certification/ registration number signifies only that the Industry Canada technical specifications were met.

Exhibit J - Customer Information

This equipment complies with Part 68 of the FCC rules and the requirements adopted by the ACTA. On the exterior of the cabinet of this equipment is a label that contains, among other information, a product identifier in the format US: 2HWW402B-SS2W. If requested, this number must be provided to the telephone company. FCC Registration Number: US: 2HWW402B-SS2W Ringer Equivalence Number (REN): 0.25 Facility Interface Code (FIC):02LS2 Service Order Code (SOC): 9.0Y USOC Jack Type: RJ11W A FCC compliant telephone cord and modular plug is provided with this equipment. This equipment is designed to be connected to the telephone network or premises wiring using a compatible modular jack that is Part 68 compliant. See Installation Instructions for details. The REN is used to determine the quantity of devices that may be connected to the telephone line. Excessive RENs on the telephone line may result in the devices not ringing in response to an incoming call. Typically, the sum of RENs should not exceed five (5.0). To be certain of the number of devices that may be connected to a line (as determined by the total RENs) contact the local telephone company. If this equipment SoundStation2W causes harm to the telephone network, the telephone company will notify you in advance that temporary discontinuance of service may be required. But if advance notice isnt practical, the telephone company will notify the customer as soon as possible. Also, you will be advised of your right to file a complaint with the FCC if you believe it is necessary. The telephone company may make changes to its facilities, equipment, operations or procedures that could affect the operation of the equipment. If this happens, the telephone company will provide advance notice so you can make the necessary modifications to maintain uninterrupted service. If trouble is experienced with this equipment SoundStation2W, for repair or warranty information, please contact Polycom Inc. (1.408.526.9000). If the equipment is causing harm to the telephone network, the telephone company may request that you disconnect the equipment until the problem is resolved.

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Connection to party line service is subject to state tariffs. (Contact the state public utility commission, public service commission or corporate commission for information.)

IMPORTANT: The antenna used for this transmitter must be installed to provide a separation distance of at least 20 centimeters from all persons and must not be co-located or operating in conjunction with any other antenna or transmitter.

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For information, contact your reseller or go to: www.polycom.com Polycom WW Headquarters: Polycom, Inc. Corporate Headquarters 4750 Willow Road Pleasanton, CA 94588

Polycom, SoundStation, and the Polycom logo design are registered trademarks of Polycom, Inc. in the U.S. and various countries. SoundStation2W is a registered trademark of Polycom, Inc. 2004 Polycom, Inc. All Rights Reserved. 3150-07835-001 Rev. A