Amadeus Hotels Manual

1
AMADEUS HOTELS

CONTENTS

AMADEUS INFORMATION SYSTEM 1

HOTEL LIST WITH DIFFERENT OPTION CODES 6

HOTEL AVAILABILITY AND RATES 21

POINTS OF REFERENCE 42

HOTEL PRICING INFORMATION 60

HOTEL FEATURES 61

HOTEL SELL WITH DIFFERENT OPTIONS 67

HOTEL ELEMENT MODIFICATION 82

2

AMADEUS INFORMATION SYSTEM

The Amadeus Information System (AIS) includes pages for each hotel chain. These pages
contain information about general policies, hotel information and other topics.

The general AIS information pages list the chains that are available through Amadeus.
To display these pages, enter:

GG HTL ALL

ALL HOTEL CHAINS EN 2JUL07 0815Z

---------------------------------------------------------------
- PROPERTIES PER CHAIN CODE............................. MS 22
- CHAIN PER MASTER CHAIN CODES.......................... GP MAS
- CHAINS PER REPRESENTATION COMPANIES................... GP REP
- DESCRIPTION OF THE DIFFERENT ACCESS TYPES............. GP ACC
---------------------------------------------------------------

GENERAL FIGURES
=============== CHAIN ACTIVE
ACCESS TYPES CODES PROPERTIES
==================== ===== ==========
DYNAMIC ACCESS 175 58834
COMPLETE ACCESS PLUS 68 14844
COMPLETE ACCESS 1 24
STANDARD ACCESS 0 0
===== =====
TOTAL CHAIN CODES AND PROPERTIES ..... 244 73702

This page shows todays number of hotel chains connected to Amadeus and the type of access.
3

If you look at the previous display, you can see that Amadeus offers four types of access for
hotel chains:

DYNAMIC ACCESS Indicator !

The highest level of connectivity effectively offers real-time data integrity on all availability
screens. Data viewed in the single and multi hotel availability displays comes from the hotel
companys internal reservation system.
The highest level of connectivity effectively offers real time data integrity on all availability
screens.

COMPLETE ACCESS PLUS Indicator +

Data viewed in the single hotel availability displays comes directly from the hotel companys
internal reservation system. In cases where the link is temporarily interrupted, Amadeus
central system displays are still available. Bookings are processed in
exactly the same way as with complete access companies.

COMPLETE ACCESS Indicator /

Hotel availability displays come from the Amadeus central system, as loaded by the hotel
companies. Bookings are sent to the hotel chain, via high speed communications links,
immediately when a hotel sell transaction is made. Hotel companies return confirmation
numbers and other data within 4-8 seconds.

STANDARD ACCESS Indicator

Hotel availability displays come from the Amadeus central system, as loaded by the hotel
companies. Bookings are sent to the hotel chain, via teletype at end of transaction (ET) of the
PNR. Hotel companies return confirmation numbers via teletype or direct update to the PNR.
4

Access to AIS pages for specific hotel chain

Each hotel company or chain has their own AIS-pages , and are solely responsible for all
information administrated to agents. You will experience some chains has a high level of
accuracy, and others do not.

To retrieve the specific pages for a chain e.g. Radisson Hotels, enter:

GG HTL RD

GGHTL The entry to the hotel AIS pages

RD The two letter hotel chain code

RADISSON HOTELS EN 30SEP05 1740Z
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*
*-*-*-* *-*-*-*
*-*-*-* RADISSON HOPSITALITY WORLDWIDE INDEX *-*-*-*
*-*-*-* *-*-*-*
*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*-*

TITLE / SUBJECT UPDATE ACCESS
*-*-*-*-*-*-*-*-*-*-*-* *-*-*-* *-*-*-*

HURRICANE KATRINA UPDATE 08SEP05 GP NEW
BOOKING GUIDELINES 16SEP05 GP POL
CANCELLATION POLICY 16SEP05 GP POL
COMMISSION POLICY 16SEP05 GP POL
COMPLETE ACCESS 30JUL03 GP COM
COMPLETE ACCESS PLUS 16JUL03 GP CAP
ROLLAWAY REQUEST 16JUL03 GP ROO.35
CREDIT CARD POLICY 16SEP05 GP POL
CUSTOMER SERVICE / HELP NUMBERS 16SEP05 GP MAR
DEPOSIT POLICY 16SEP05 GP POL

5

Encode/decode name of hotel chain

If you need to find information about a specific hotel chain e.g. Best Western, and you dont
now the two letter code, you can find it by using the following entry:

DNH BEST WESTERN

DNH Decode Name Hotel

BEST WESTERN Name of the hotel chain

DNHBEST WESTERN
BW BEST WESTERN

If you have the two-letter code of the hotel chain, and you dont know its name, you can use
the same transaction:

DNH BW

DNH Decode Name Hotel

BW The two-letter code of the hotel chain

DNHBW
BW BEST WESTERN

Where do I go for help?

HE HOTEL

HE STEP SHOT steps for selling a hotel segment
6

Chain specific help pages

For a summary of all chain specific requirements, queue addresses and other information, you
can find on-line help pages for each chain in AMADEUS. For example to request a summary
on Holiday Inn, you enter:

HE HTL HI

HE Help pages transaction code

HTL Hotel

HI Two-letter hotel chain code HI = Holiday Inn

HOLIDAY INN EN 03MAR05 1500Z
:----------------------------------------------------------:
: ** GENERAL ** :
:----------------------------------------------------------:
:CHAIN CODE AND NAME : HI - HOLIDAY INN :
:--------------------:-------------------------------------:
:ACCESS TYPE : DYNAMIC ACCESS :
:--------------------:-------------------------------------:
:GENERAL AIS PAGES : GGHTLHI :
:--------------------:-------------------------------------:
:COMPLETE ACCESS PAGE: GGHTLHICOMP :
:----------------------------------------------------------:
:QUEUE ADDRESS : RDUHI9100 (AMERICAS/CARIBBEAN) :
: : :
: : :
:--------------------:-------------------------------------:
:COMMISSION PAYMENT : PAID THROUGH OUR TRAVEL AGENCY :
: : COMMISSION PROGRAM (TACP) :
:--------------------:-------------------------------------:
:FOR STD ACCESS BKGS : :

This is only the first page, to see more enter MD.

We will later revert to this page, as this is the page you always have to look at before making a
modification to your hotel reservation.
7

HOTEL LIST

The hotel list display provides you with a complete list of hotels for a specific city or airport.

The display contains the hotel name, chain code, area location and recommend type of
transportation from the airport to the hotel. The hotels are always displayed in alphabetical
order.

To request a hotel list for Zurich, enter:

HL ZRH

HL Hotel List transaction code

ZRH Three letter airport or city code

SEE ALSO: QLJ
AR TR CTY HOTEL NAME ALL AREAS CH ZRH
AA A F ZRH HL+HILTON AIRPORT ZURICH
AB D T ZRH RT+SOFITEL ZURICH
AC D T ZRH HY|PARK HYATT ZURICH
AD D T ZRH SR|STEIGENBERGER BELLERIVE AU LAC
AE A T ZRH NS|NH ZURICH AIRPORT
AF A L ZRH SL|SWISSOTEL ZUERICH
AG D T ZRH WW|HOTEL SCHWEIZERHOF ZUERICH
AH A F ZRH MK|MOEVENPICK HOTEL ZURICH-AIRPORT
AI D T ZRH IC|INTERCONTINENTAL ZURICH
AJ A T ZRH PD|PARK INN ZURICH
AK D T ZRH UI+CLARIDGE ZURICH CITY CENTER SWISS Q
AL S T ZRH RA|RAMADA HOTEL ENGELBERG
AM W F ZRH YX|HOTEL WELCOME INN
AN S T ZRH PH+PARK HOTEL VITZNAU - LUCERNE
AO D T ZRH SI|ARABELLASHERATON NEUES SCHLOSS
AP D T ZRH UI+HELMHAUS SWISS Q HOTEL
AQ D T ZRH CI|COMFORT INN ROYAL ZURICH
AR D T ZRH CF|CITY PARTNER TREND HOTEL
AS W T ZRH YX|HOTEL FONTANA-TWANN
MORE

8

Decoding of the header line

AR TR CTY HOTEL NAME ALL CH ZRH

AR Area identifier column

TR Recommended transportation type column

CTY Three letter airport/city code column

HOTEL NAME Hotel name column

ALL Tells that the hotel list is for all area locations

CH ISO country code

ZRH The requested airport/city code or codes

Decoding of the hotel line:

AA D T ZRH UI+ADLER HOTEL

AA Line designator, two letters

D Area location code, the different codes are:

CODE AREA
A Airport location
D Downtown location
N North of downtown location
E East of downtown location
S South of downtown location
W West of downtown location
R Resort location
9

T Recommended transport between airport and hotel.

The different codes are:

CODE TRANSPORTATION
T Taxi
R Rental car
L Limousine
F Free transportation provided by the hotel
B Boat or any water transport
C Coach or bus
E Express train
P Plane
U Underground
H Helicopter
W Walking distance

ZRH Three letter airport or city code

UI+ Two letter hotel chain code, followed by access indicator:
+ = Complete Access Plus
/ = Complete Access
Blank = Standard Access

ADLER HOTEL The full name of the hotel, the name can be followed by name
of suburb.

The hotel list can be rather long. You can limit the response by adding an area identifier
and/or hotel chain code to your HL entry, example:

To display a hotel list for Zurich, with only Best Western Hotels and only downtown location
you enter:

HL BW ZRH/AR-D

SEE ALSO: QLJ
AR TR CTY HOTEL NAME CH ZRH
AA D T ZRH BW|BEST WESTERN HOTEL ZURCHERHOF
AB D T ZRH BW|BW PREMIER HOTEL GLOCKENHOF
AC D T ZRH BW|BEST WESTERN HOTEL ENGIMATT
END OF DISPLAY

10

You can request up to 3 different areas at the same time, like this:

HL BW ZRH/AR-D-A-N or HL BW ZRH-D-A-N

This input will display Best Western Hotels located downtown, at the airport and north of
downtown.

SEE ALSO: QLJ
AR TR CTY HOTEL NAME CH ZRH
AA D T ZRH BW|BEST WESTERN HOTEL ENGIMATT
AB D T ZRH BW|BW PREMIER HOTEL GLOCKENHOF
AC D T ZRH BW|BEST WESTERN HOTEL ZURCHERHOF
AD A T ZRH BW|BEST WESTERN HOTEL AIRPORT
END OF DISPLAY

It is also possible to request a hotel list for a country, for a specific hotel chain.

To display a list of all Scandic (SH) hotels in Denmark, enter:

HL SH DK

HL Hotel list transaction code

SH Two letter hotel chain code

DK Two letter ISO country code
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AR TR CTY HOTEL NAME ALL AREAS DK
AA D T CPH SH+SCANDIC COPENHAGEN CITY
AB D T CPH SH+SCANDIC SYDHAVNEN COPENHAGEN
AC D T AAR SH+SCANDIC PLAZA AARHUS
AD S T CPH SH+SCANDIC HVIDOVRE COPENHAGEN -HVIDOVRE
AE D T CPH SH+SCANDIC WEBERS COPENHAGEN
AF E T BLL SH+SCANDIC BYGHOLM PARK HORSENS
AG S T CPH SH+SCANDIC ROSKILDE
AH D T QFH SH+SCANDIC STENA LINE FREDRIKSHAVN
AI W T CPH SH+SCANDIC GLOSTRUP-BROENDBY
AJ E T XAH SH+SCANDIC SILKEBORG
AK W T AAR SH+SCANDIC AARHUS
AL N T ZBT SH+SCANDIC KOLDING
AM N T AAR SH+SCANDIC KONGENS EGE RANDERS
AN D T ZRY SH+SCANDIC REGINA HERNING
AO S R CPH SH+SCANDIC RINGSTED
AP D T EBJ SH+SCANDIC OLYMPIC ESBJERG
AQ N T CPH SH+SCANDIC EREMITAGE - LYNGBY
AR W T AAL SH+SCANDIC AALBORG
AS S T ODE SH+SCANDIC ODENSE
END OF DISPLAY
>

Here you see a list of all the Scandic hotels in Denmark, and more important the three letter
code they are registered under.

A hotel list request for the United States has to include a state code, like this:

HL HI US NY

This entry will display a list of all Holiday Inn hotels in New York state

AR TR CTY HOTEL NAME ALL AREAS US NY
AA S T NYC HI|HI WALL STREET DISTRICT
AB W T NYC HI|HI NEW YORK CITY MARTINIQUE ON BROADWAY
AC S R HPN HI|HI MOUNT KISCO
AD W R ALB HI|HOLIDAY INN TURF
AE E R NYC HI|HI WESTBURY LONG ISLAND, NY
AF D T ELM HI|HOLIDAY INN RIVERVIEW
AG N R BUF HI|HOLIDAY INN GRAND ISLAND
AH W T ISP HI|HOLIDAY INN EXPRESS EAST END
AI D T CTX HI|HOLIDAY INN CORTLAND, NEW YORK
AJ E T HPN HI|HOLIDAY INN SELECT STAMFORD
AK D T SCH HI|HI SCHENECTADY
AL A F ALB HI|HOLIDAY INN EXPRESS ALBANY,NY-AIRPORT

(Partial display)

12

Hotel list with city or airport code

Hotels are usually associated with city codes. For the cities where city and airport codes are
not identical, you may choose to display all hotels or just the ones close to a specific airport.

Let us look at London

To display a list of hotels for city location London, enter:

HLLON

SEE ALSO: LHR LGW LTN STN LCY
AR TR CTY HOTEL NAME ALL AREAS GB LON
AA D R LON JT|CARLTON TOWER HOTEL
AB D T LON CP|CROWNE PLAZA THE CITY
AC E T LON CP|CROWNE PLAZA LONDON DOCKLANDS
AD D T LON JD+JURYS GT RUSSELL STREET
AE D T LON NK+MONTCALM HOTEL
AF D T LON DV+DE VERE CAVENDISH ST JAMES'S
AG W T LON FA+FAIRMONT SAVOY
AH D T LON WW|THE WESTBURY
AI D T LON HI|EXPRESS BY HOLIDAY INN SOUTHWARK
AJ D R LON SV|THE REMBRANDT
AK N R LON MR+SANDERSON
AL D T LON LW|THE MILESTONE HOTEL AND APARTMENTS
AM W T LON VY+THE CONNAUGHT
AN D T LON SL|SWISSOTEL THE HOWARD, LONDON
AO W T LON WW|MYHOTEL BLOOMSBURY
AP D T LON BC+FORTY ONE
AQ D T LON RD|RADISSON HAMPSHIRE HOTEL
AR D T LON WV|PARK INTERNATIONAL HOTEL
AS W T LON RT+NOVOTEL LONDON WEST
MORE

This is a hotel list for London city only.

Please look at the first line of your display, SEE ALSO: LHR LGW LTN STN
This line tells you that there are other hotels listed under the different airport codes as well.

13

To see a list of hotels listed under Stansted Airport, enter:

HLSTN

SEE ALSO: LON LHR LGW LTN LCY
AR TR CTY HOTEL NAME ALL AREAS GB STN
AA A F STN HL+HILTON LONDON STANSTED AIRPORT
AB N T STN RD|RADISSON SAS STANSTED AIRPORT
AC N R STN TG+TRAVELODGE PETERBOROUGH ALWALTON
AD S T STN IQ|SWALLOW CHURCHGATE HOTEL - HARLOW
AE S T STN HI|HOLIDAY INN COLCHESTER
AF N R STN PD|PARK INN LAKESIDE
AG D T STN VE|RIVENHALL HOTEL THE
AH E T STN IQ|THE SWALLOW GEORGE OF COLCHESTER
AI N T STN MC|HANBURY MANOR HOTEL AND COUNTRY CLUB
AJ S T STN CL+BRIGGENS HOUSE HOTEL
AK R T STN YX|DOWN HALL COUNTRY HOUSE HOTEL
AL E T STN UZ|RED LION HOTEL - COLCHESTER
AM S T STN DI|DAYS INN STANSTED -BISHOPS STORTFORD
AN S T STN YX|THE ROEBUCK HOTEL -WARE
AO S R STN CL+CORUS HOTEL HARLOW
AP N T STN PD|PARK INN HARLOW
AQ D T STN IQ|WHITEHALL SWALLOW HOTEL
AR N R STN TG+TRAVELODGE CAMBRIDGE LOLWORTH
AS A T STN QI|QUALITY HOTEL EPPING - EPPING
MORE

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Hotel Name Search /HN-

When you want to search for a specific hotel name, you can use the option code /HN-. You
can include a minimum of two characters and a maximum of 40.

Example:

To search for Hotel Accademia in Rome, enter:

HLROM/HN-ACCADEMIA

SEE ALSO: FCO CIA QEZ
AR TR CTY HOTEL NAME ALL AREAS IT ROM
AA D T ROM UI+ACCADEMIA HOTEL
AB S T ROM YX|ASTURA PALACE HOTEL
AC D T ROM UZ|HOTEL ASTRID
AD N R ROM UZ|HOTEL ASTORIA GARDEN
END OF DISPLAY
>

It is not necessary to enter the full name of the hotel, the system will always look for similar
names.

HLROM/HN-ACC

SEE ALSO: FCO CIA QEZ
AR TR CTY HOTEL NAME ALL AREAS IT ROM
AA N R ROM UZ|HOTEL ASTORIA GARDEN
AB S T ROM YX|ASTURA PALACE HOTEL
AC S T ROM GZ|FONTE DI PAPA TENUTA AGRICOLA
AD W T ROM AQ|ATAHOTEL DOMINA RESIDENCE- ACILIA
AE D F ROM OI|ACCOMODATION PLANET 29
AF D T ROM UZ|HOTEL ASTRID
AG D T ROM UI+ACCADEMIA HOTEL
AH N R ROM VE|BETTOJA MASSIMO D AZEGLIO HOTEL
END OF DISPLAY

15

City other than IATA city /CT-

You can use the /CT- option to request hotels located in a city different to the IATA city code
under which they have been loaded, or if a city does not have an IATA code.

For example, to request a hotel list for properties in Derby, Great Britain, loaded under the
IATA city code EMA (East Midlands), enter:

HLEMA/CT-DERBY

SEE ALSO: NQT SZD
AR TR CTY HOTEL NAME ALL AREAS GB EMA
AA A T EMA HI|EXPRESS BY HOLIDAY INN AIRPORT -DERBY
AB D T EMA DI|DAYS HOTEL DERBY
AC N R EMA VE|DONINGTON MANOR
AD W R EMA YX|MAKENEY HALL COUNTRY HOUSE HOTEL
AE D T EMA UZ|EUROPEAN INN-DERBY
AF A T EMA TI+THISTLE EAST MIDLANDS AIRPORT
AG N T EMA HI|EXPRESS BY HOLIDAY INN DERBY PRIDE PARK
AH N T EMA DI|DAYS INN DONINGTON
AI D R EMA UZ|MENZIES MICKLEOVER COURT
AJ N T EMA BW|BEST WESTERN MIDLAND HOTEL
AK D T EMA MC|MARRIOTT BREADSALL PRIORY HTL
AL E T EMA BW|BEST WESTERN YEW LODGE HTL-KEGWORTH
AM D T EMA LM|STUART HOTEL -DERBY
END OF DISPLAY

To find the nearest airport for Derby, enter:

DANDERBY/S

DANDERBY/S
A:APT B:BUS C:CITY G:GRD H:HELI O:OFF-PT R:RAIL S:ASSOC TOWN
YCH S DERBY - 30K SW /CANB
YFC S DERBY -159K NW /CANB
EMA S DERBY - 19K /GB
DEN S DERBY - 8K N /USCO
HVN S DERBY - 25K NW /USCT
BDR S DERBY - 27K NE /USCT
HPN S DERBY - 86K NE /USCT
ICT S DERBY - 17K SE /USKS
BUF S DERBY - 38K SW /USNY
BTV S DERBY -119K NE /USVT
BTV S DERBY LINE -127K NE /USVT

16

OTHER USEFUL OPTION CODES

Transportation option /TR-

Some hotels state that they provide FREE transportation to and from the airport. You can limit
your hotel list to show only such hotels by including the option code /TR-

To search for hotels with free transportation in Frankfurt, enter:

HLFRA/TR-F or HLFRA/TR-FREE

HLFRA Hotel list for Frankfurt

/ Slash

TR-F Transportation option code, followed by desired means of
transport

SEE ALSO: QMZ ZEE MHG ZPS HDB ZQY
AR TR CTY HOTEL NAME ALL AREAS DE FRA
AA D F FRA NS|NH FRANKFURT NIEDERRAD
AB A F FRA SR|AIRPORT INTERCITYHOTEL FRA
AC A F FRA SR|STEIGENBERGER AIRPORT HOTEL
AD A F FRA RT+MERCURE FRANKFURT AIRPORT 4
AE S F FRA KI|KEMPINSKI HOTEL GRAVENBRUCH
AF W F FRA CI|COMFORT HOTEL AM KURPARK - BAD HOMBURG
AG A F FRA RT+MERCURE WINGS FRANKFURT APT
AH A F FRA HI|HOLIDAY INN AIRPORT NORTH
AI S F FRA SX|ACHAT HOTEL -LANGEN
AJ A F FRA SI|SHERATON FRANKFURT HOTEL
AK S F FRA SR|STEIGENBERGER FRANKFURT-LANGEN
AL A F FRA RT+IBIS FRANKFURT AIRPORT
AM D F FRA TA|HOTEL HAUS DAHEIM
AN D F FRA BW|BEST WESTERN HTL FRANKFURT ROD
AO A F FRA SQ+AIRPORT BUSINESS HOTEL -WALLDORF
AP W F FRA CY|COURTYARD FRANKFURT MESSE
AQ A F FRA TP|TOP HTL POST FRANKFURT AIRPORT
AR A F FRA TP|TOP AIRPORT DOMIZIL HOTEL
END OF DISPLAY

17

Hotel Category Option /HC-

Based on industry standards it is possible to search for a specific hotel category by use of the
option code /HC-

There are 4 pre-defined categories:

/HC-L.......................... Luxury Hotel

/HC-F ......................... First Class Hotel

/HC-S ......................... Standard Class Hotel

/HC-T ......................... Tourist Class Hotel

The guidelines given to the hotel companies for rating their hotels can be found under

HEHTLOPT then MS211

If you want a list of Tourist class hotels in Athens you enter:

HLATH/HC-T

HLATH Hotel list for Athens

/ Slash

HC-T Hotel Category option code followed by dash and desired option

AR TR CTY HOTEL NAME ALL GR ATH
AA D T ATH AC+ATEL ANITA - PIRAEUS
AB D T ATH AC+ATEL ARGO - PIRAEUS
AC N T ATH BW+BEST WESTERN HOTEL ZINON - ATHENS
AD D T ATH UI+CANDIA HOTEL
AE D T ATH SX+OLYMPIC PALACE HOTEL
END OF DISPLAY

You can ask for 2 categories in one entry, the system will display the properties in the order
you ask for.
18

Special facilities option /FF-

There are 50 pre-defined facility features in Amadeus, that you can search for by using the
option /FF-

The 50 pre-defined facilities are:

CODE FACILITY CODE FACILITY CODE FACILITY
---- -------- ---- -------- ---- --------
AIR AIR CONDITION HAD HAIR DRYER PHA PHARMACY
BAB BABY-SITTING HAI HAIRDRESSER PHO PHONE-DIR DIAL
BAR BAR HAN HANDICAP RES RESTAURANTS
BEA BEACH HEA HEALTH CLUB ROO ROOM SERVICE
BTY BEAUTY PARLOUR ICE ICE MACHINES SAF SAFE DEP BOX
BUS BUSINESS CTR JAC JACUZZI SAU SAUNA
CAR CAR RENTAL KIT KITCHEN SIG SIGHTSEEING
CAS CASINO LAU LAUNDRY SVC SNO SNOW SKIING
COF COFFEE SHOP LOU LOUNGE SOL SOLARIUM
CON CONVENTION CTR MAS MASSAGE SPA SPA
DIS DISCO MEE MEETING ROOMS SWI SWIMMING POOL
ELE ELEVATOR MIN MINIBAR TEN TENNIS
EXC EXCHANGE FAC MOV MOVIE CHANNELS TEL TELEVISION
EXE EXECUTIVE FLR NON NONSMOKING RMS VAL VALET PARKING
FAX FAX FAC INROOM PAR PARKING WAT WATER SPORTS
GIF GIFT SHOP PCH PC HOOKUP INRM WOM WOMENS GST RMS
GOL GOLF PET PETS ACCEPTED

You can find the codes in Amadeus under HEHOTCOD then MS316

To search for hotels in Madrid with Parking, Swimming pool and Disco, enter:

HLMAD/FF-PAR-SWI-DIS

SEE ALSO: SLM CJI
AR TR CTY HOTEL NAME ALL AREAS ES MAD
AA S R MAD UI+BEATRIZ TOLEDO HOTEL
AB D T MAD UI+SILKEN PUERTA AMERICA
END OF DISPLAY

Please note that the display shows only those properties which have all the requested facilities,
so if a search finds no hotels, try again but specifying fewer, or different, facilities.
You can search for up to three different facilities in one entry.
19

Company or access type option /CO-

You can use the company option /CO-, to specify up to three different hotel chains, or specify
a special access level.

To display a hotel list for Scandic and Utell hotels in Copenhagen, enter:

HLCPH/CO-SH-UI

HLCPH Hotel list for Copenhagen

CO-SH-UI Company action code followed by dash and the two letter codes
for the desired hotel chains

AR TR CTY HOTEL NAME ALL DK CPH
AA W T CPH SH+SCANDIC HOTEL GLOSTRUP
AB S R CPH SH+SCANDIC HOTEL RINGSTED
AC S T CPH SH+SCANDIC HOTEL ROSKILDE
AD D T CPH SH+SCANDIC HOTEL COPENHAGEN
AE S T CPH SH+SCANDIC HOTEL HVIDOVRE
AF D T CPH SH+SCANDIC SYDHAVNEN
AG N T CPH SH+SCANDIC HOTEL EREMITAGE - LYNGBY
AH D T CPH SH+SCANDIC HOTEL WEBERS
AI N T CPH UI+HELLERUP PARKHOTEL
AJ D T CPH UI+COPENHAGEN ADMIRAL HOTEL
AK D T CPH UI+SELANDIA HOTEL
AL D T CPH UI+ABSALON HOTEL
AM D T CPH UI+CAB INN SCANDINAVIA
AN D T CPH UI+ASCOT HOTEL COPENHAGEN
END OF DISPLAY

If you want a list of one specific type of access hotels, you have these 4 possibilities:

/CO-D Dynamic Access only

/CO-P .................................. Dynamic and Complete Access Plus

/CO-C .................................. Dynamic, Complete Access Plus and Complete Access

/CO-S .................................. Standard Access only
20

To display a list of Dynamic Access hotels only, in Las Vegas, enter:

HLLAS/CO-D

SEE ALSO: HSH
AR TR CTY HOTEL NAME ALL AREAS US LAS NV
AA A T LAS MV|NEW YORK NEW YORK HOTEL CASINO
AB A T LAS UZ|WYNN LAS VEGAS
AC R T LAS HY|HYATT REGENCY LAKE LAS VEGAS
AD D T LAS MV|MGM GRAND HOTEL
AE W T LAS YX|THE HOTEL
AF N T LAS YX|MANDALAY BAY HOTEL AND CASINO
AG R T LAS YX|LUXOR HOTEL AND CASINO
AH R R LAS YX|BUFFALO BILLS HOTEL AND CASINO
AI S T LAS UZ|ROYAL VACATION CONDO SUITE
AJ N F LAS YX|TEXAS STATION
AK S R LAS BW|BEST WESTERN LIGHTHOUSE INN-BOULDER CITY
AL A T LAS CY|COURTYARD LAS VEGAS SOUTH
AM N T LAS UZ|NEVADA HOTEL
AN S R LAS YX|GOLD SPIKE HOTEL AND CASINO
AO A T LAS YO|CANDLEWOOD SUITES LAS VEGAS
AP R T LAS MC|MARRIOTT JW LAS VEGAS RESORT
AQ N T LAS UZ|STARDUST RESORT AND CASINO
AR N T LAS SI|ALADDIN RESORT AND CASINO
AS A T LAS HJ|HJ INN LAS VEGAS STRIP -1507
MORE

Please note, you can only request one access type at a time.
21

Summary of entries

PROVIDER INFORMATION:
General AIS hotel page .............................................. GGHTLALL
Hotel chains listed alphabetically............................... GGHTLALL and MS23
AIS pages for specific chain e.g. RD.......................... GGHTLRD
Encode hotel chain name............................................ DNH BEST WESTERN
Decode hotel chain code............................................. DNH BW
Where do I go for help?.............................................. HEHOTEL
Chain specific help pages e.g. UI ............................... HEHTLUI

HOTEL LOCATION LIST
Hotel list for specific city, all chains.......................... HLXYZ (where XYZ=airport)
Hotel list for specific chain and city e.g. BW............. HLBWXYZ
Hotel list for specific chain, city and area .................. HLBWXYZ/AR-D
Hotel list for specific chain and country..................... HLSHDK
Hotel list all areas....................................................... HLPAR/AR-ALL
Hotel list using non IATA city option....................... HLCPH/CT-HELSINGOR
Hotel list using name option - specific name ............. HLCPH/HN-ASTORIA
Hotel list using transportation option......................... HLCPH/TR-F (F = free)
Hotel list using category option.................................. HLCPH/HC-L (L = luxury)
Hotel list using facility feature option........................ HLCPH/FF-PAR (Parking)
Hotel list for specific access type ............................... HLCPH/CO-P (C/A+)

The different area codes:
CODE AREA
A Airport location
D Downtown location
N North of downtown location
E East of downtown location
S South of downtown location
W West of downtown location
R Resort location

The different transportation codes:
CODE TRANSPORTATION
T Taxi
R Rental car
L Limousine
F Free transportation provided by the hotel
B Boat or any water transport
C Coach or bus
E Express train
P Plane
U Underground
H Helicopter
W Walking distance
22

HOTEL AVAILABILITY AND RATES DISPLAY

Amadeus Hotel Availability and rates display is available for entire hotel chains, as well for
individual hotel properties.

There are many rates, such as weekend and promotional rates, all of which are automatically
available to all agents using Amadeus Hotels.

In addition, there are many client rates, rates which employees of specific companies are
entitled to, and rates which specific travel agencies have negotiated with hotel companies.

There are two types of Hotel Availability displays:

Multi-property display

Single-property display

The format is slightly different, and it includes a description of each rate.
23

Multi-property availability display

A multi-property hotel availability display show, for each property listed, the lowest and
highest room rate found.

By default, the rates, which are search, are all the unqualified rates which you are entitled to
sell. An unqualified rate is a rate, which any client is entitled to have.

A qualified rate is a rate, such as SRS (Senior citizen rate), which is only available to some
clients.

To request a multi-company display for unqualified rates in Prague, arriving the 12JUL and
departing the 14JUL, enter:

HAPRG12JUL-14JUL

or

HAPRG12JUL-2

HA Hotel Availability transaction code

PRG City/Airport code

12JUL Check-in date

14JUL Check-out date or

2 Number of nights

When you do not specify a check-out date or number of nights, the system assumes a one-
night stay
24

CZ PRG ALL AREAS WE 12JUL07-14JUL07 *SGL*
** *LW* 3 LEADING HOTELS OF THE WORLD*PALACE*SAVOY*LE PALAIS
** CTR LOCATED*LUXURY BOUTIQUE HTLS* 170EUR MIN 2NT >HALWPRG
AR TR CUR
1 BA|BOSCOLO CARLO IV D T EUR
| 210.00-5000.00
2 WW|GRAND HOTEL BOHEMIA D L EUR
=| 145.00-470.00
3 IC|HOTEL INTERCONTINENTAL PRAHA D T EUR
| 159.00-304.00
4 WW|CORINTHIA TOWERS HOTEL D T EUR
=| 230.00-595.00
5 UZ|SEIFERT HOTEL D T EUR
| 73.00-101.00
6 YX|HOTEL CORONET E T EUR
| 95.00-198.00
7 CH+SCHWAIGER D T EUR
110.00-189.00
8 XL+THE GOLDEN GATE HOTEL S T EUR
170.00-495.00
MORE

Amadeus automatically display different hotel properties each time you request an
availability. This is due to the neutrality of the system.

Unless you specify otherwise in your entry, the system always displays rates for single
occupancy, or one person per room regardless of the number of beds. The system displays the
rate range for the different hotels.

25

Explanation of the display:

CZ PRG ALL SA 12JUL07-14JUL07 *SGL*
AR TR CUR
1 KY/HOTEL BARCELO PRAHA D T EUR
80.00-170.00

CZ Two letter ISO country code

PRG Three letter airport/city code

ALL All areas of the city are included in the response

SA Two-character day of the week indicator that corresponds to the
check-in date

12JUL06-14JUL06 Check-in and check-out dates

**SGL** Type of rate. Can be single or double

1 Hotel line number

KY Two-letter chain code, and access level indicator

/ Access type

HOTEL BARCELO Hotel name

D Area location code

T Recommended type of transportation from airport to hotel

EUR Currency code

80.00-170.00 Rate range for rooms at the hotel

.

26

SINGLE-COMPANY DISPLAY

If you know the two-letter code for a particular hotel chain, you can request an availability and
rates display just for that chain only, by adding the chain code immediately after the HA
transaction code.

To request Utell Hotels (UI) in Milan, check-in 18 May for a two-night stay, enter:

HAUIMIL18MAY-2

HA Hotel availability transaction code

UI Two-letter chain code

MIL Airport/city code

18MAY-2 Check-in date and number of nights

IT MIL ALL SU 18MAY07-20MAY07 *SGL*
AR TR CUR
1 UI+MICHELANGELO HOTEL N T EUR
191.09-237.57
2 UI+DELTA HOTEL A T EUR
82.63-129.11
3 UI+UNA HOTEL CENTURY N T EUR
95.46-450.00
4 UI+REGENCY HOTEL N T EUR
0.08-155.00
5 UI+STARHOTEL RITZ D T EUR
183.34-289.22
6 UI+RIPAMONTIDUE HOTEL N R EUR
107.94-107.94
7 UI+AURIGA HOTEL W T EUR
98.13-98.13
8 UI+RAFFAELLO HOTEL D T EUR
154.94-154.94
9 UI+STARHOTEL ANDERSON D T EUR
80.00-192.73

The display shows Utell Hotels only. In all other areas, the display and entry options available
are identical to the multi-company display.

Single company availability display from a PNR

To request a single company availability from a PNR, you add the two-letter chain code to
your availability search like this:

HAUIS2

27

SINGLE-PROPERTY DISPLAY

A single-property display shows all unqualified and qualified rates which you are entitled to
sell. The display will include coded explanations next to the rates.

If the property is a Complete access or Standard access hotel, the information comes from the
Amadeus Hotels database. Whereas the data for Complete Access Plus hotels comes directly
from the hotel chains own reservation system.

Single-property display (Dynamic and Complete Access Plus)

Let us look at a Hotel availability display for Best Western Hotels (BW) in rhus. Check-in
20 August, two-nights stay:

HABWAAR20AUG-2

DK AAR ALL AREAS SU 20AUG07-22AUG07 *SGL*
AR TR CUR
1 BW|BEST WESTERN HOTEL RITZ D T DKK
| 850.00-1295.00
END OF DISPLAY

To see all the rates at Best Western Hotel Ritz directly from the chains database, enter:
HA1

**** BEST WESTERN ****
DK AAR SU 20AUG07-22AUG07 *SGL*
BW|BEST WESTERN HOTEL RITZ AAR028 D TAXI DKK
THE WORLDS LARGEST HOTEL CHAIN
1)997.50 BUSINESS TRAVELERS ONLY
A1TCOR G 1 SINGLE BED*
FULL BKFST
2)997.50 BUSINESS TRAVELERS ONLY
NO SMOKING,FULL BREAKFAST
3)950.00 BWI BEST RATE*AVAILABLE TO ALL TRAVELERS
A1TSPC G * 1 SINGLE BED*
FULL BKFST
4)950.00 BWI BEST RATE*AVAILABLE TO ALL TRAVELERS
A1TSPC G * 1 SINGLE BED*
NO SMOKING,FULL BREAKFAST
5)1050.00 STANDARD RATE*NO RESTRICTIONS
A1TRAC G 1 SINGLE BED*
FULL BKFST
MORE

This display shows you all the qualified and unqualified rates, but contrary to the displays for
Standard and Complete Access, you get a full description of what the rate includes, and who is
entitled to it.
28

Room type, bed type and rate type codes

Let us look at one of the hotels from our previous Hotel Availability display:

1)869.25 CORPORATE RATE
FULL BKFST

Look at the room type

A1TCOR

These 6 characters in our above display carry information on room type, number of beds in
room, bed type and rate type.

The first part A1T Room type, number of beds and bed type

The Second part COR Rate type

The first character indicates the room type A1TCOR, which can be:

ROOM DESCRIPTION CODE ACCOMMODATION LEVEL
Room with bath A Superior
B Moderate
C Standard
D Minimum
Room with shower E Superior
F Moderate
G Standard
H Minimum
Room without bath/shower I Moderate
J Standard
K Minimum
Suites S Moderate
T Standard
U Minimum
Executive floor P

See HEHOTELCODES.106
29

The second character indicates the number of beds A1TCOR, which can be:

NUMBER EXPLANATION
1 One bed in room
2 Two beds in room
3 Three beds in room

The third character indicates the bed type A1TCOR, which can be

CODE BED TYPE
S Single bed - the smallest
T Twin bed - wider than single,
but note it is still one bed not
two
D Double bed - wider than the
twin
Q Queen size - wider than the
double
K King size - wider than the
queen
W Water bed
P Pull-out

In addition you may se the following codes and characters for room and bed types:

A*K An asterisk * in the second position indicates that the number of
beds vary

A1* An asterisk * in the third position indicates that the bed type
varies

A** Two asterisks ** indicates that the number of beds and bed type
varies

ROH Run of the House. Hotel chains may use this code to signify
any room available.
30

Rate-type codes

The industry rate-type codes consists of three letters. It defines the type of rate that the room is
for. There are 14 predefined industry rate-type codes. They are:

CODE EXPLANATION
RAC Standard Rack rate
COR Corporate rate
WKD Weekend rate
PRO Promotional rate
SRS Senior citizen rate
PKG Package rate
GOV Government rate
MIL Military rate
CON Convention rate
FAM Family rate
STP Stop over rate
TUR Tour rate
TVL Travel industry rate
DAY Day room

Above special rates are generally available to all end-users, but security may restrict your
access. This enables hotels to offer special rates to selected customers, and only these
customers can view these rates based on their security file.

If you try to access a rate you are not allowed to see, you get the following response:

ROOM OR RATE NOT AVAILABLE OR RESTRICTED
31

Let us look at the hotel display again:

FULL BKFST

After the six character code you can see a G, in this column you will often see one of the
following:

G Rate indicator and information specific to that rate.
The rate indicators you can see are:

CODE EXPLANATION
D Deposit required
G Guarantee required
1-9 Hold until time
6 = Room will be held until 6PM

32

Multi-property availability display from a PNR

You can request a hotel availability display based on a flight segment in a PNR.

Example:

Retrieve PNR YMD69S and make ER

RP/VNOLJ2902/VNOLJ2902 ID/SU 8FEB07/1450Z YMD69S
1.MARTINKEVICIUS/ARUNAS MR
2 LH3255 C 26JAN 5 VNOFRA HK1 1905 1950 2055 *1A/E*
3 QF 006 C 26JAN 5 FRASYD HK1 2 2325 0620+2 *1A/E*
4 OS 002 C 03FEB 6 SYDVIE HK1 1730 I 1830 0610+1 *1A/E*
5 OS 833 C 04FEB 7 VIEVNO HK1 1015 1045 1350 *1A/E*
6 AP VNO 370 5 2726869 - AMADEUS LITHUANIA - A
7 TK TL15JAN/VNOLJ2902

To request a hotel availability display for hotels in Sydney, with swimming pool, enter:

HAS3/FF-SWI


S Segment indicator

3 Segment number

/ Slash

FF-SWI Facility feature option code - followed by the special feature
33

AU SYD NS ALL AREAS SU 28JAN07-03FEB07 *SGL*
AR TR CUR
1 CI COMFORT INN NOAHS IN THE VALLE D T AUD
110.00-110.00
2 FS FOUR SEASONS HOTEL SYDNEY D L AUD
460.00-1050.00
3 LM COOGEE SANDS HOTEL AND APTS D T AUD
135.00-245.00
4 WV OAKS HARMONY APARTMENT HOTEL S T AUD
= 180.00-336.00
5 LM MERITON CAMEO APARTMENTS A T AUD
149.00-249.00
6 CP CROWNE PLAZA PARRAMATTA W T AUD
160.00-180.00
7 RT MERCURE HOTEL SYDNEY AIRPORT A L AUD
189.00-372.02
8 RT MERCURE SYDNEY D T AUD
148.21-350.24
9 HI HOLIDAY INN OLD SYDNEY D T AUD
900.00-1400.00
MORE

The system automatically applies the check-in and check-out dates to the hotel availability as
follows:

Check-in date is the date of the flight arrival

Check-out date is the date of departure of the next flight segment

34

Using option code /SR-

To request qualified rates, client rates, or your own negotiated rates, you add the special rate
(SR-) option to your Hotel availability entry, followed by the rate code or codes you want.
You can specify up to eight different rate codes at a time.

To retrieve a hotel availability in Nice, with the negotiated rates COR ( Corporate rate) and
GOV (Government rates), you enter:

HANCE10JAN/SR-COR-GOV

HANCE10JAN Hotel availability transaction code followed by city and date

/ Slash

SR-COR-GOV Special Rate option code followed by the desired rate codes

FR NCE ALL FR 10JAN08-11JAN08 *SGL*
AR TR CUR
1 MD+LE MERIDIEN GARDEN BEACH HOTEL W T EUR
COR 99.09-935.00
2 BW+WEST END HOTEL D T EUR
COR 114.34-457.35
3 RD+RADISSON SAS HOTEL NICE W T EUR
COR GOV 84.00-385.00
4 BW+BW HOTEL LES TERRASSES D'EZE-E E T EUR
COR 130.34-150.92
5 HI+HOLIDAY INN D R EUR
COR 185.18-450.00
6 WB+CHATEAU SAINT MARTIN - VENCE R T EUR
COR 230.00-1000.00
7 CD+HOTEL BOSCOLO PLAZA CONCORDE D T EUR
COR 182.00-273.00
8 LM+HOTEL LES BASTIDES ST PAUL N T EUR
COR 69.00-106.00
9 BW+BEST WESTERN HOTEL DE FLORE D T EUR
COR 106.50-124.75
MORE

35

HOTEL AVAILABILITY WITH OPTIONS

To obtain a more detailed availability and rates display you can use a series of options. You
can include options in your original availability and rates entry, or you can use them to modify
an existing display.

On the following pages we will cover some of the different options.

Single or double occupancy option /RT-

Retrieve PNR YMEPTV and make ER

RP/VNOLJ2902/VNOLJ2902 ID/SU 8FEB07/1455Z YMEPTV
1.PAKSAS/ROLANDAS MR 2.PAKSIENE/LAIMA MRS
4 LH4174 C 03JAN 3 FRALYS HK2 1530 1 1600 1715 *1A/E*
5 LH4179 C 06JAN 6 LYSFRA HK2 0600 1 0625 0755 *1A/E*
6 LH3252 C 06JAN 6 FRAVNO HK2 0850 1 0920 1225 *1A/E*
8 TK TL15DEC/VNOLJ2902

Mr. and Mrs. Paksai want to book at double room in Lyon for their entire stay, to do so, you
enter:

HAS4/RT-2


S4 Segment indicator and number

/ Slash

RT- Room Type option followed by dash

2 Double occupancy. Please note that if you do not specify a room
type the system automatically assumes single occupancy
36

FR LYS ALL AREAS WE 03JAN08-06JAN08 *DBL*
AR TR CUR
1 RT IBIS LYON EST BEYNOST A42 E T EUR
63.00-63.00
2 BW BEST WESTERN CREQUI LYON PART W B EUR
79.00-155.00
3 RT SOFITEL ROYAL LYON D T EUR
130.00-414.00
4 RT MERCURE LYON SUD VIENNE 3* S T EUR
69.00-130.00
5 RB CITADINES LYON PRESQUILE APART D C EUR
94.00-122.00
6 RT MERCURE BOURG EN BRESSE 3* N T EUR
80.00-97.00
7 RB CITADINES LYON PART DIEU APART D C EUR
77.00-104.00
8 RT IBIS LYON PART DIEU GARE D T EUR
84.00-84.00
9 RT MERCURE MACON SAINT ALBAIN 3* N R EUR
99.00-116.00
MORE

If you want to change your display to reflect single occupancy rates, you enter:

HA/RT-1


/ Slash

RT- Room type option code followed by dash

1 Single occupancy

FR LYS ALL AREAS WE 03JAN08-06JAN08 *SGL*
AR TR CUR
1 BA BOSCOLO GRAND HOTEL D T EUR
100.00-300.00
2 RT MERCURE LYON LUMIERE 3* E T EUR
91.00-110.00
3 RT MERCURE LYON SUD VIENNE 3* S T EUR
69.00-119.00
4 RT IBIS LYON GERLAND D T EUR
79.00-79.00
5 RT IBIS ROANNE S T EUR
62.00-62.00
6 RB CITADINES LYON PART DIEU APART D C EUR
77.00-104.00
7 GT TULIP INN SAPHIR LYON D T EUR
= 65.55-112.10
8 HI HOLIDAY INN GC LYON VILLEURBAN N T EUR
107.00-145.00
9 WK WARWICK REINE ASTRID HOTEL D T EUR
190.00-190.00
MORE

37

Note how in the modification process your availability changed to reflect different hotels. As
mentioned earlier, for reasons of neutrality, hotels are displayed in random order.

If you want to change the occupancy level from single to double for a specific hotel e.g. Tulip
Inn Saphir, you enter:

HA7/RT-2


6 Line number of the desired hotel

/ Slash

RT-2 Room type - Double occupancy

FR LYS DOWNTOWN WE 03JAN08-06JAN08
** DOUBLE OCCUPANCY RATES **
GT|TULIP INN SAPHIR LYON LYS455 D TAXI EUR
-A- -B-
CAT TYPE INFO RATE TYPE INFO RATE
COR 1) B1DAAA A G S 112.10 / C1DAAA A G S 65.55
2) C2TAAA A G S 65.55 /
G:GNT 1-9:1-9PM HOLD D:DEP B:BFST M:MEAL S:SELL RULE
END OF DISPLAY

Please note that your display have changed to a Single-Property display

38

Location option /LO-

Retrieve PNR YMTKFS and make ER

RP/VNOLJ2902/VNOLJ2902 ID/SU 8FEB07/1521Z YMTKFS
1.NAUSEDA/GITANAS MR
2 SK9661 C 12JAN 5 VNOCPH HK1 0640 0715 *1A/E*
3 SK 909 C 12JAN 5 CPHEWR HK1 3 1220 1515 *1A/E*
4 SK 910 C 16JAN 2 EWRCPH HK1 B 1730 0710+1 *1A/E*
5 SK9662 C 17JAN 3 CPHVNO HK1 3 0935 1205 *1A/E*
7 TK TL15DEC/VNO1A0980

Arriving at EWR airport on the 12 Jan, Mr. Nauseda needs a hotel room in New York, city
location.

As New York has several airports, city and airport code are not identical, but can be e.g. NYC,
JFK, EWR or LGA.

If you use the entry:

HAS3

you will only retrieve a hotel availability for hotels in the vicinity of EWR airport.

US EWR NJ ALL AREAS FR 12JAN08-16JAN08 *SGL*
AR TR CUR
1 WV BERNARDS INN-BERNARDSVILLE W T USD
= 129.00-1000.00
2 IL RED CARPET INN ELMWOOD PARK N T USD
76.50-176.50
3 DI DAYS INN - WOODBRIDGE-ISELIN S T USD
58.50-65
4 MC MARRIOTT HANOVER -WHIPPANY N T USD
134.00-269.00
5 DI DAYS INN MCAFEE N T USD
99.60-100.00
6 EO ECONO LODGE NEWTON N T USD
59.99-59.99
7 RC RESIDENCE INN TINTON FALLS S R USD
94.00-229.00
8 HH HILTON WOODCLIFF LAKE R L USD
137.00-281.00
9 PT PRIME HOTEL AND SUITES FAIRFIE D R USD
125.00-199.00
MORE

Note how all hotels have property codes starting with EWR.
39

In order to display a hotel availability for all NYC hotels, you must add an option code
specifying location.

To display a list of all hotels listed under the city code NYC, you enter:

HAS3/LO-NYC

HAS3 Hotel availability segment 2

/ Dash

LO- Location option code followed by dash

NYC Three-letter location code

US NYC NY ALL AREAS FR 12JAN08-16JAN08 *SGL*
AR TR CUR
1 RT SOFITEL NEW YORK D T USD
509.00-709.00
2 HI HI WALL STREET DISTRICT S T USD
351.76-399.00
3 YX SETON HOTEL D T USD
56.89-129.22
4 RZ RITZ CARLTON NY BATTERY PARK D T USD
295.00-825.00
5 CI COMFORT INN CENTRAL PARK WEST N T USD
309.00-399.95
6 BW BEST WESTERN SEAPORT INN DOWNT S R USD
206.10-249.00
7 QI QUALITY HOTEL TIMES SQUARE D T USD
189.00-479.95
8 MC MARRIOTT NYC MARQUIS D C USD
259.00-349.00
9 OZ SUPER 8 NYC-MANHATTAN-TIMES SQ D T USD
119.99-119.99
MORE

If you want to change your display to another location e.g. LGA, you enter:

HA/LO-LGA

40

Area option /AR-

If you want to see all hotels whether loaded under NYC, EWR, LGA or JFK, you can request
such a display by using the area option.

HAS3/AR-ALL

HAS3 Hotel availability segment 3

/ Slash

AR-ALL Area option code followed by dash and ALL for all areas

US EWR NJ NYC LGA JFK ISP MMU SA 12JAN08-16JAN08 *SGL*
AR TR CUR LO
1 HY HR JERSEY CITY ON THE HUDSON N T USD EWR/US
179.00-300.00
2 BW BEST WESTERN ORITANI HOTEL - H N R USD EWR/US
109.00-119.00
3 EA EXTENDED STAY AMERICA EDISON D T USD EWR/US
65.57-85.00
4 AJ AMERISUITES SECAUCUS MEADOWLAN N T USD EWR/US
109.00-214.00
5 HH HILTON GARDEN INN BRIDGEWATER S T USD EWR/US
89.00-299.00
6 RA RAMADA INN - SOMERSET S T USD EWR/US
79.00-129.00
7 RC RESIDENCE INN TINTON FALLS S R USD EWR/US
118.00-209.00
8 MC MARRIOTT HANOVER -WHIPPANY N T USD EWR/US
204.00-229.00
9 RC RESIDENCE INN SADDLE RIVER NJ N T USD EWR/US
179.00-239.00
MORE

Note how all the airport codes appear at the top. Hotel properties will appear in the order
listed EWR followed by NYC etc.

This list can be very extensive. It is therefore a good idea to combine it with another option
code, such as a /HN-, if you are looking for a certain hotel.
41

Specific address option /AD-

If you need to find a hotel property at a certain street, you can search for it by using the option
code /AD-

Example:

You are asked to check a hotel availability for London, but the customer only wants hotels
located on Oxford street. Check-in 12 May and staying for 2 nights, enter:

HALON12MAY-2/AD-OXFORD ST

HALON12MAY-2 Hotel availability with the requested dates

/ Slash

AD- Address option code followed by a dash

OXFORD ST Street name - Minimum 3 and maximum 10 characters

GB LON ALL MO 12MAY08-14MAY08 *SGL*
AR TR CUR
1 RD1RADISSON BERKSHIRE PLAZA HOTEL D T GBP
175.00-315.00
END OF DISPLAY

The system finds and displays hotels where the address matches your input, full or partially.

42

Zip code option /ZP-

Searching for properties by postal code number can be very useful, both to locate properties in
small or large cities.
The request can be made with the zip code option /ZP-

Example:

A customer is asking for a hotel in Paris check-in 04 April staying for 2 nights, she only wants
to stay in the 9
th
arrondissement.
As all the area codes in Paris starts with 750 followed by the number of the arrondissement,
we enter:

HAPAR04APR-2/ZP-75009

HAPAR04APR-2 Hotel availability with requested dates

/ Slash

ZP- Zip code option code followed by dash

75009 Requested zip code - minimum 2 and maximum 3 characters

FR PAR ALL AREAS TU 04APR08-06APR08 *SGL*
** NOVOTEL DORINT PAR CDG APT 4*& MERCURE CDG 3**2 RT HOTELS
** LOCATED ON THE INTERN APT AREA**NOV>RTCDGROI & *MER>RTCDGALT
AR TR CUR
1 AC|ATEL WILLIAMS OPERA D T EUR
=| 82.00-104.00
2 IC|INTERCONTINENTAL PARIS LEGRAND D T EUR
| 435.00-700.00
3 BW|BEST WESTERN AIDA OPERA D T EUR
| 105.00-150.00
4 BW|BEST WESTERN BERGERE OPERA D R EUR
| 140.00-240.00
5 RT+HOTEL SCRIBE D T EUR
285.00-1300.00
6 BW|BEST WESTERN ASTRA-OPERA D R EUR
| 230.00-348.00
7 UI+BRITTANY HOTEL D R EUR
69.00-100.00
8 CH+MONTHOLON OPERA D T EUR
82.00-150.00

43

Points of reference /RP- and /DI-

Points of Reference, is a search parameter that offers the user the capability, to search for
hotels within a specified distance around a particular landmark.

Points of Reference are any form of geographical landmark which could be considered
important for use as part of a travel agents search criteria, such as tourist attractions,
universities, corporate locations etc.

An extensive list of many different types of landmark will exist, from which a user will be
able to search, display and select.

Hotels and reference points will be Geo-coded. This means that the hotels and landmarks will
be loaded in the database with their exact position at the specific longitude and latitude co-
ordinates.

NB! NB! At the present Reference Points are available for the following countries USA,
Canada, Germany, Great Britain, Italy, Spain, Austria, Switzerland, Belgium, The
Netherlands, Luxembourg, France and Monaco and more countries will follow soon.

When you use Points of Reference, you have to specify the category your landmark is to be
identified under e.g. ATT- for tourist attractions or APT- for airports.

To display a list of available Reference Point categories, you enter:

DRP-CAT

DRP- Display Reference Points

CAT Categories

POINTS OF REFERENCE - CATEGORY CODE LIST

CAT DESCRIPTION

APT AIRPORT
ATT ATTRACTION
BUS BUSINESS LOCATION
CAR CAR RENTAL LOCATION
CNV CONVENTION CENTER
CTY CITY
EDU EDUCATIONAL
EVT EVENT
HTL HOTEL
MIL MILITARY BASES
PAR PARK / RECREATIONAL AREA
RST RESORTS / SKI AREA
SHO SHOPPING CENTER
SPO SPORTS
TRA TRANSPORTATION POINTS
END OF DISPLAY

44

You ca also retrieve a list of specific Reference Points if you have a name or part of a name.

If you want all Reference Points in Great Britain starting with the word British, you enter

DRPBRITISH/GB

DRP Display Reference Points

BRITISH The word you search for

/GB Slash followed by the country ISO code or IATA code

DRPBRITISH/GB
NUM CTY CAT - POINT OF INTEREST NAME /CCST

001 GLO ATT - BRITISH CAMP /GB
002 XPT ATT - BRITISH COMMERCIAL VEHICLE MUSEUEM /GB
003 LON ATT - BRITISH DENTAL ASSOCIATION MUSEUM /GB
004 BSH ATT - BRITISH ENGINEERIUM /GB
005 ADX ATT - BRITISH GOLF MUSEUM /GB
006 LON ATT - BRITISH MUSEUM /GB
007 XVJ ATT - HITCHIN BRITISH SCHOOLS /GB
008 YEO CTY - BROADSHARD /GB
009 CVT ATT - MUSEUM OF BRITISH ROAD TRANSPORT /GB
010 XWI CTY - BRADSHAW /GB
011 BRF CTY - BRADSHAW /GB
012 EDI HTL - ROYAL BRITISH HOTEL /GB
END OF DISPLAY

If you want to know the precise address of one of the Reference Points listed, you enter:

DRP6

DRP Display Reference Points

6 Line number

DRP6
006 BRITISH MUSEUM
CTY: LON CC: GB
CAT: ATT ST:

*** ADDITIONAL INFORMATION ***
ADDRESS: GREAT RUSSELL STREET
LONDON
ZIP: WC1B3

END OF DISPLAY

To request the same as above but only for London, you enter:

DRPBRITISH/LON
45

If the Reference Point name is not known, a full list can be requested by replacing the name
by an asterisk *, but as the resulting list would be to long the category code is also required in
this entry.

Example:

You want to retrieve a list of all shopping areas in San Francisco, so you enter:

DRP*/SFO-SHO

DRP* Display Reference Point followed by an asterisk

/ Slash

SFO- Three letter IATA code followed by a dash

SHO Category code

DRP*/SFO-SHO

001 SFO SHO - 280 METRO CENTER /USCA
002 SFO SHO - ANCHORAGE SHOPPING CENTER /USCA
003 SFO SHO - CROCKER GALLERIA /USCA
004 SFO SHO - EMBARCADERO CENTER 1 /USCA
008 SFO SHO - EMBARCADERO PLAZA /USCA
009 SFO SHO - FOX PLAZA /USCA
010 SFO SHO - NORTHPOINT CENTER /USCA
011 SFO SHO - PARKMERCED SHOPPING CENTER /USCA
012 SFO SHO - SAN FRANCISCO SHOPPING CENTRE /USCA
013 SFO SHO - SERRAMONTE SHOPPING CENTER /USCA
014 SFO SHO - SIX SIXTY CENTER /USCA
015 SFO SHO - STONESTOWN GALLERIA /USCA
016 SFO SHO - TANFORAN SHOPPING CENTER /USCA
017 SFO SHO - WESTLAKE SHOPPING CENTER /USCA
END OF DISPLAY
46

Use of Reference Points /RP- in connection with HL

If you want to display a Hotel List for a specific landmark you use the /RP- option like this:

You want a list of hotels near Brandenburg Gate in Berlin, since Brandenburg Gate is a tourist
attraction, you enter:

HLBER/RP-ATT-BRANDENBURG GATE

**RP-BRANDENBURG GATE 5K
AR TR CTY HOTEL NAME ALL DE BER
AA L BER KI HOTEL ADLON 0.2K-E*
AB T BER NT ALBRECHTSHOF HOTEL 0.8K-E*
AC T BER LM ALLEGRA BERLIN 0.9K-N*
AD T BER MM MARITIM PROARTE HOTEL BERLIN 0.9K-E*
AE T BER UI UNTER DEN LINDEN HOTEL 0.9K-E*
AF T BER HY GRAND HYATT BERLIN 1K-S
AG T BER DO DORINT BERLIN AM GENDARMENMARKT 1K-E*
AH T BER FS FOUR SEASONS BERLIN 1K-E*
AI T BER CH HOTEL KUBRAT 1K-E*
AJ T BER AP ASTRON HOTEL BERLIN MITTE 1.1K-E*
AK T BER HL BERLIN HILTON 1.1K-E*
AL T BER SQ ANTARES AM POTSDAMER PLATZ 1.2K-S*
AM T BER BW BEST WESTERN STUTTGARTER HOF - KREUZBE 1.3K-S*
AN T BER LM DIETRICH-BONHOEFFER-HAUS HOTEL 1.3K-E*
AO T BER NT MADISON CITY SUITES 1.4K-N*
AP T BER NT MADISON POTSDAMER PLATZ 1.4K-S*
AQ T BER WI WESTIN GRAND BERLIN 1.4K-N*
AR T BER LM HOTEL ALTBERLIN 1.6K-S*
AS T BER RD RADISSON SAS HOTEL BERLIN 1.8K-E
MORE

If you look at the right side of your display you can see how far the displayed hotels are
located from the desired Reference Point.

It is also possible to display a Hotel List from a Reference Point list, like this:

You have the following Reference Point list of tourist attractions in London

DRP*/LON-ATT

001 LON ATT - 10 DOWNING STREET /GB
002 LON ATT - ACADEMY THEATRE /GB
003 LON ATT - ADELPHI /GB
004 LON ATT - ADMIRALTY ARCH /GB
005 LON ATT - ADRIAN MANN THEATRE /GB

To display a list of hotels close to 10 Downing street you enter:

HLL1 Hotel list line 1
47

**RP-10 DOWNING STREET 5K
AR TR CTY HOTEL NAME ALL GB LON
AA R LON TI ROYAL HORSEGUARDS THISTLE HOTEL 0.3K-N
AB T LON AS APARTMENT SERVICE HOLBORN 0.3K-N*
AC T LON AS APARTMENT SERVICE KENSINGTON 0.3K-N*
AD T LON AS APARTMENT SERVICE MAIDA VALE 0.3K-N*
AE T LON AS APARTMENT SERVICE MAYFAIR 0.3K-N*
AF T LON AC ATEL LA GAFFE - LONDON 0.3K-N*
AG T LON IP AVONMORE ROAD - KENSINGTON 0.3K-N*
AH T LON HW BARRY HOUSE HOTEL 0.3K-N*
AI T LON SR BERJAYA EDEN PARK HOTEL 0.3K-N*
AJ T LHR CI COMFORT INN VAUXHALL 0.3K-N*
AK T LON HW HALLAM HOTEL 0.3K-N*
AL T LON UI HARRINGTON HALL 0.3K-N*
AM T LON HL HILTON GREEN PARK 0.3K-N*
AN T LCY RT HOTEL NOVOTEL LONDON TOWER BRIDGE 0.3K-N*
AO T LON SX JURYS GREAT RUSSELL STREET HOTEL 0.3K-N*
AP T LON FE LE MERIDIEN WALDORF 0.3K-N*
AQ T LHR IP OAKWOOD LUKE HOUSE 0.3K-N*
AR T LON SI PARK LANE SHERATON HOTEL 0.3K-N*
AS T LON PK SHAW PARK PLAZA 0.3K-N*

If you are unsure of which city a particular landmark is in, you can expand your hotel list to
country level like this:

You want to find a hotel near Wembley Stadium, but you do not know the exact location, so
you enter:

HL*GB/RP-SPO-WEMBLEY STADIUM

**RP-WEMBLEY STADIUM 5K
AR TR CTY HOTEL NAME ALL GB
AA T LHR HL WEMBLEY PLAZA 0.1K-E
AB T LHR HW KENTON HOUSE HOTEL-EALING 3.6K-S
AC T LON HI HOLIDAY INN LONDON-EALING 3.6K-S*
AD T LHR AZ NORTHWICK PARK - HARROW 3.9K-W
AE T LON BW BEST WESTERN CUMBERLAND HOTEL - HARROW 4.3K-W
AF T LON HI HI GARDEN COURT LONDON BRENT CROSS 4.8K-E
AG R LHR QI QUALITY HARROW HOTEL 5K-W
AH R LHR GT JARVIS INTERNATIONAL EALING 5K-S*
END OF DISPLAY

If you use the above entry for USA you have to enter the state code as well, like this:

HL*USCA/RP-SHO-SAN FRANCISCO SHOPPING CENTER
48

Use of Reference Points /RP- in connection with HA

If you want to display a Hotel Availability for a specific landmark, you can use Point of
Reference like this:

A customer asks for a hotel in New York near the television station CBS, he wants to stay at
the hotel from the 8
th
to the 10
th
of December, so you enter:

HANYC08DEC-2/RP-BUS-CBS

**RP-CBS 5K
US NYC NY ALL SU 08DEC08-10DEC08 *SGL*
LO TR CUR DI
1 OM+OMNI BERKSHIRE PLACE NYC L USD 0.1K-E
251.10-1150.00
2 WK+WARWICK HOTEL NYC T USD 0.2K-N
229.00-550.00
3 LW+THE NEW YORK PALACE NYC T USD 0.2K-S*
580.00-7500.00
4 LW+THE PENINSULA NYC L USD 0.2K-E*
560.00-2150.00
5 SI+LC THE ST. REGIS NYC T USD 0.2K-N*
580.00-715.00
6 HH+HILTON NEW YORK NYC T USD 0.3K-W
199.00-600.00
7 BT+THE SHOREHAM NYC T USD 0.3K-N
79.00-399.00
8 UZ+HOTEL ELYSEE NYC T USD 0.3K-E
355.00-475.00
MORE

As with the Hotel List, a Hotel Availability display can also be made by country or state level.

You want to find a hotel close to Stonehenge in Great Britain, staying from the 25
th
March to
the 28
th
, but you dont know the nearest city, so you enter:

HA*GB25MAR-3/RP-ATT-STONEHENGE

**RP-STONEHENGE 5K
GB ALL TU 25MAR08-28MAR08 *SGL*
LO TR CUR DI
1 TG+TRAVELODGE AMESBURY STONEHENGE XSR R GBP 3.1K-E
52.95-52.95
END OF DISPLAY

49

To use the before mentioned entry for USA you have to enter the state code as well, like this:

HA*USFL12JAN-2/RP-ATT-UNIVERSAL STUDIOS

HA*USFL12JAN-2/RP-ATT-UNEVERSAL STUDIOS

001 GNV ATT - FLORIDA UNIVERSITY GALLERY /USFL
002 ORL ATT - UNIVERSAL STUDIOS FLORIDA /USFL
003 ORL ATT - UNIVERSAL STUDIOS ESCAPE /USFL
004 ORL ATT - UNIVERSAL ISLANDS OF ADVENTURE /USFL
005 ORL ATT - UNIVERSAL STUDIOS CITYWALK /USFL
006 BCT ATT - UNIVERSITY CENTER-FLORIDA ATLANTIC /USFL
007 DAB ATT - STOVER THEATER-STETSON UNIVERSITY /USFL
008 DAB ATT - DELAND HALL-STETSON UNIVERSITY /USFL
009 JAX ATT - UNIVERSITY OF N FLORIDA NATURE TRLS /USFL
010 ISM ATT - DISNEY-MGM STUDIOS THEME PARK /USFL
011 ISM ATT - DISNEY-MGM STUDIOS/MAIN ENTRANCE /USFL
012 ORL ATT - PIRATES AT COLOSSAL STUDIOS /USFL
END OF DISPLAY

As you can see, you do not get an availability right away, that is due to the fact that the correct
name is Universal Studios Florida, to display an availability from the list, you enter:

HAL1

**RP-FLORIDA UNIVERSITY GALLERY 5K
US GNV FL ALL SU 12JAN08-14JAN08 *SGL*
LO TR CUR DI
1 HI+HOLIDAY INN UNIV CTR GNV F USD 0.6K-N
97.50-117.00
2 TS UNIVERSITY CENTRE HOTEL-GAINES GNV F USD 0.9K-S
75.00-250.00
3 VG+VILLAGER LODGE UNIVERSITY -1 GNV T USD 1.4K-S
34.20-38.00
4 DI+DAYS INN GNV R USD 1.4K-S
36.00-40.00
5 OZ+SUPER 8-GAINESVILLE UNIVERSITY GNV T USD 1.5K-S
34.20-38.00
6 CI+COMFORT INN UNIVERSITY GNV T USD 1.9K-S
52.25-85.00
7 SI+SHERATON GAINESVILLE HOTEL GNV T USD 2.3K-S
59.00-209.00
8 EO+ECONO LODGE UNIVERSITY-GAINESV GNV T USD 2.5K-S
37.80-43.00
MORE

50

Use of the distance option /DI-

The distance option gives you the possibility to define a maximum radius to be considered by
the system when searching for hotels around a particular point. This will override the default
distance set by Amadeus, normally 5 kilometers. The option can be used on its own or in
conjunction with the /RP- option, for either a Hotel List or a Hotel Availability display.

If you want a list of hotels within 8 kilometers of the geographical center of London, you
enter:

HLLON/DI-8K

**RP-LONDON 8K-S
AA R LON TI+ROYAL HORSEGUARDS THISTLE HOTEL 0.2K-E
AB F LON RB|CITADINES LONDON TRAFALGAR SQUARE APAR 0.2K-E
AC T LON HL+THE TRAFALGAR 0.2K-W
AD T LON TI+THISTLE LONDON CHARING CROSS 0.3K-N
AE T LON RD|RADISSON PASTORIA HOTEL 0.4K-W
AF R LON TI+THISTLE TRAFALGAR SQUARE 0.4K-N
AG T LON RT+SOFITEL ST JAMES LONDON 0.4K-W
AH T LON MR+ST MARTINS LANE 0.5K-N
AI T LON FA+FAIRMONT SAVOY 0.5K-E
AJ T LON RD|RADISSON HAMPSHIRE HOTEL 0.5K-N
AK T LON MC|MARRIOTT LONDON COUNTY HALL 0.6K-E
AL T LON TI+THISTLE LONDON PICCADILLY 0.6K-W*
AM T LON LX|22 JERMYN STREET 0.7K-W
AN T LON UI+STRAND PALACE HOTEL 0.7K-E
AO T LON UI+REGENT PALACE HOTEL 0.7K-W
AP T LON DV+DE VERE CAVENDISH ST JAMES'S 0.8K-W
AQ T LON MD|LE MERIDIEN PICCADILLY 0.8K-W
AR T LON BW|BW PREMIER SHAFTESBURY HOTEL 0.8K-N
AS T LON YX|THE SANCTUARY HOUSE HOTEL 0.8K-S
MORE

You can use the distance option in connection with the /RP- option like this:

HLLON/RP-ATT-BUCKINGHAM PALACE/DI-2K

**RP-BUCKINGHAM PALACE 2K-S
AA T LON TJ+51 BUCKINGHAM GATE STES-APTS 0.4K-E
AB T LON CP|CROWNE PLAZA ST JAMES HTL STES 0.4K-E
AC T LON BC+FORTY ONE 0.4K-S*
AD R LON VE|RUBENS AT THE PALACE 0.4K-S*
AE T LON LX|THE GORING 0.5K-W
AF T LON LX|DUKES HOTEL 0.5K-N
More
51

The distance option can also be used in connection with Hotel Availability, like this:

A customer asks for a Hotel in Frankfurt from the 10
th
April to the 11
th
, she want to stay at a
hotel not more than 1 kilometer from the Frankfurter Dom, so you enter:

HAFRA10APR/RP-ATT-FRANKFURTER DOM/DI-1K

**RP-FRANKFURTER DOM 1K-S
DE FRA ALL AREAS MO 10APR08-11APR08 *SGL*
** YOUR CONFERENCE, MEETINGS AND PRESENTATIONS IN A LUXURY
** ATMOSPHERE, 5* DLX ROCCO FORTE VILLA KENNEDY >HALWFRA735
LO TR CUR DI
1 SR|FRANKFURTER HOF STEIGENBERGER FRA T EUR 0.1K-S
=| 179.00-1290.00
2 YX|HOTEL MIRAMAR FRA T EUR 0.2K-W
| 90.00-140.00
3 ON|CITY HOTEL FRANKFURT FRA R EUR 0.5K-E
| 58.00-88.00
4 YX|HOTEL ZENTRUM HAUPTWACHE FRA T EUR 0.5K-W
| 79.00-140.00
5 SR|STEIGENBERGER CITY FRANKFURT FRA T EUR 0.6K-E
=| 89.00-299.00
6 SI|LC ARABELLASHERATON GRAND FRA T EUR 0.6K-N
| 199.00-750.00
7 BW|BEST WESTERN HOTEL SCALA FRA T EUR 0.6K-N*
| 90.00-125.00
8 NS|NH FRANKFURT CITY FRA T EUR 0.7K-N*
| 159.00-500.00
MORE
>

If you dont know what kind of category your Reference point belongs to, you can use the
category ALL- instead.

HAFRA10APR/RP-ALL-FRANKFURTER DOM/DI-1K

52

Status code option /ST-

By default the Amadeus hotel system only shows hotels with status code A for available or R
for on request, when you display a hotel availability. If you want to include the sold-out hotels
to your hotel availability display, you have to enter e.g.:

HACPH12-5JUL/ST-ALL

HACPH12JUL-5 Hotel availability with specific dates

/ Slash

ST- Status code option followed by dash

ALL Display all Hotels, even the ones with status code C for closed

DK CPH ALL AREAS WE 12JUL08-17JUL08 *SGL*
** *** SPECIAL SUMMER RATES AVAILABLE ** YOUR CHOICE ***
** TERMS & CONDITIONS * MORE INFO >HAECCPH
AR TR CUR
1 SH+SCANDIC COPENHAGEN CITY (C) D T

2 RD|RADISSON SAS SCANDINAVIA HOTEL D T
OTHER RATES AVAILABLE - USE HA
3 SH+SCANDIC SYDHAVNEN COPENHAGEN (C) D T

4 WW|FRONT D T DKK
=| 1090.00-2790.00
5 UI+CAB INN SCANDINAVIA D T DKK
675.00-675.00
6 SX|GENTOFTE HOTEL - GENTOFTE N T DKK
=| 670.00-1745.00
7 ON|HOTEL BEL AIR A T DKK
| 565.00-950.00
8 CC|CLARION COLLECTION HOTEL NEPTU(C) D T

MORE

53

Foreign currency option /FC-

Normally all room rates are displayed in local currency, e.g. for Rome rates are displayed in
Euro and for Copenhagen rates are displayed in Danish Kronas.

If you want the currency to be another than the local, you can use the option code /FC-
followed by the desired currency.

Example:

Mr. Jensen asks for the rates for a double room in Lisbon arriving the 28 June staying for 4
nights. He wants to know the price in Danish Kroner, enter:

HALIS28JUN-4/FC-DKK/RT-2

HALIS28JUN-4 Hotel availability with the requested dates

/ Slash

FC- Foreign currency option code followed by dash

DKK Foreign currency code

/ Slash

RT-2 Room type option for double occupancy

T LIS ALL AREAS WE 28JUN07-02JUL07 *DBL*
AR TR CUR
1 MD|LE MERIDIEN LISBON D T @DKK
| 10271.95-10271.95
2 GT|GOLDEN TULIP ALTIS HOTEL D T @DKK
=| 859.11-1479.16
3 GT|GOLDEN TULIP ALTIS PARK D F @DKK
=| 672.35-1307.34
4 WW|HOTEL QUINTA DA MARINHA S R @DKK
=| 1568.81-2241.15
5 LE+HOTEL DA CARTUXA -EVORA E T @DKK
747.05-1904.98
6 RB|ALBATROZ VILLA D C @DKK
| 1606.16-2129.10
7 RB|APARTAMENTO HOTEL SINERAMA D R @DKK
| 485.58-627.52
8 UI+APARTHOTEL VIP SUITES DO MARQU D T @DKK
748.17-859.11
9 RT+SOFITEL LISBOA EX-PULLMAN D T @DKK
1404.46-4482.31
MORE
>

54

To change the currency of your display, simply enter

HA/FC-USD

HA/ Change entry

FC Foreign currency code

- Dash for separation

USD 3-letter ISO code for currency

This input will repeat your originally HA- entry with this option added. Amadeus will display
a new HA display for you, with all available hotels rearranged according to neutrality.

55

Rate limit/range option /QU-

This option gives you the possibility to limit your hotel availability, to only show room rates
that are lower or higher than a specified amount.

Retrieve PNR YM6ZVD and make ER

RP/VNOLJ2902/VNOLJ2902 ID/SU 8FEB07/1555Z YM6ZVD
1.MALDEIKIENE/AUSRA MRS
2 OS 834 C 10JAN 3 VNOVIE HK1 1435 1505 1615 *1A/E*
3 OS 549 C 10JAN 3 VIEBLQ HK1 1715 1745 1925 *1A/E*
4 OS 536 C 14JAN 7 BLQVIE HK1 0720 0800 0930 *1A/E*
5 OS 833 C 14JAN 7 VIEVNO HK1 1015 1045 1350 *1A/E*

Mrs Ausra asks for a single room in Bologna, but he only wants rooms that cost lower than
LTL 650, you enter:

HAS3/FC-LTL/QU-650

HAS3 Hotel availability for segment 3

/FC-LTL Foreign currency option code with desired currency

/QU- Quote rate option code followed by dash

650 Lower than 650

IT BLQ ALL WE 10JAN08-14JAN08 *SGL*
AR TR CUR
1 LM HOTEL MONTE DEL RE - DOZZA S T @LTL
448.51-570.20
2 SX RECHIGI PARK HOTEL - MODENA D T @LTL
172.51-534.77
3 SX HOTEL CANALGRANDE - MODENA N T @LTL
376.06-479.57
4 BW BEST WESTERN HOTEL RE ENZO D T @LTL
293.26-427.81
5 RT SOFITEL BOLOGNA *EX PULLMAN N T @LTL
552.02-724.52
6 SI SHERATON BOLOGNA HOTEL A F @LTL
358.81-1052.28
7 UZ HOTEL ANTICO CASALE -VIGARANO N R @LTL
207.01-276.01
8 UZ HOTEL IMPERIAL S T @LTL
241.51-1035.03
9 UZ HOTEL ASTORIA D T @LTL
355.36-438.16
MORE
Please note that the system displays all rates within 10% of the amount specified.
56

To display rates higher than a specific amount, you use the entry:

/QU-H1000

/QU- Quote rate option code followed by dash

H1000 Higher than 1000 of the specified currency, if no currency is
specified to system assumes local currency

To display rates between two amounts, enter:

/QU-800-1200

57

Combination of the option codes

All of the previous mentioned option codes can, of course, be added to your Hotel availability
entry in any order you desire.

Example:

Mrs. Galina Dauguvietyte calls you and ask for the following.

A double room in London from the 25 Dec. until the 28 Dec., she wants a hotel with parking
facilities, not more than 2 kilometers from the geographical center, the price of the room must
be lower than LTL 1000, furthermore she informs you that she is a senior citizen.

The input could look like this:

HALON25DEC-3/FC-LTL/QU-1000/FF-PAR/RT-2/DI-2K

*RP-LONDON 2K-S
GB LON ALL AREAS MO 25DEC07-28DEC07 *DBL*
** *TI* LONDONS LARGEST 4* HOTELIER FROM ONLY 60GBP **
** WITH OVER 4,500 ROOMS IN LONDON IN 18 HOTELS >HATILON
LO TR CUR DI
1 MC MARRIOTT LONDON COUNTY HALL LON T @LTL 0.6K-E
998.68-1199.42
2 DV DE VERE CAVENDISH ST JAMES'S LON T @LTL 0.8K-W
677.50-2584.53
3 CP CROWNE PLAZA ST JAMES HTL STES LON T @LTL 1.1K-W
828.05-1078.98
4 PH PLAZA ON THE RIVER, CLUB AND R LON T @LTL 1.2K-S
802.96-2484.16
5 UI ST GILES HOTEL LON R @LTL 1.3K-N
446.65-903.33
6 XL CITY INN WESTMINSTER LON T @LTL 1.3K-S
697.57-1651.09
7 TS BEDFORD HOTEL LON L @LTL 1.4K-N
485.47-606.12
8 BC FORTY ONE LON T @LTL 1.4K-W*
1058.91-3487.87
MORE
>

This is a display that shows the hotels that meets all the required options.

If on or more options cannot be fulfilled you will get the following response

NO RATE FOUND FOR REQUESTED CRITERIA
58

List of hotel availability option codes

OPTION EXPLANATION/EXAMPLE
/AD- Address

Use to search for a hotel by a specific or partial address.
/AD-OXFORD ST
/AR- Area Identifier

Use to limit you hotel availability to a specific area.
/AR-A A = AIRPORT
/BT- Bed type

Use to specify a bed type
/BT-K K = KING SIZE BED
/CO- Company

Use to specify a hotel chain or access level

/CO-UI UI = UTELL
/CO-P P = Complete access plus hotels
/CT- City other than IATA city

Use to specify a city with no IATA code

/CT-SLAGELSE
/DI- Distance

Use to indicate the maximum distance from a reference point or
a geographical center

/DI-2K or /DI-2M
/DT- Check-in date

Use to change the check-in date in your existing display.

/DT-16APR
/DD- Check-out date

Use to change the check-out date in your existing display.

/DD-16MAR
/FF- Facilities

Use to search for a hotel with specific facilities

/FF-PAR-SWI A maximum of three codes can be included.

59

OPTION

EXPLANATION/EXAMPLE
/FC- Foreign Currency

Use to show rates in a currency other than the currency of the
city in your entry.

/FC-DKK DKK = DANISH KRONER
/HC- Hotel Category

Use to search for hotels in a specific category

/HC-L

The Categories are:
L Luxury F First class S Standard T Tourist
/HN- Hotel Name search

Use to search for a specific hotel name or suburb

/HN-SOFITEL
/LO- Location

Use to choose a specific location for your display

/LO-PAR
/PH- Phone Number

Use to search for a hotel by phone number
/PH-32326465
/QU- Rate limit/Range

Use to limit the display to show only the rates above or below a
certain value, or between to values.

/QU-100 Below a specific amount
/QU-H100 Higher than a specific amount
/QU-100-200 Between to amounts
/RT- Room Type

Use to specify single or double occupancy

/RT-1 Single occupancy (system default)
/RT-2 Double occupancy
/RP- Reference point
Use to indicate a desired landmark, that you want the hotels to
be close to
/RP-ATT-MARBLE ARCH
60

OPTION

EXPLANATION/EXAMPLE
/SF- Safety Compliance

Use to search for hotels that meet F.E.M.A. fire-compliance
rules. You add the letter Y (yes) after the option code.

/SF-Y
/SR- Special Rate

Use to request special rates, or to change an existing display to
request special rates. A maximum of eight rate type codes can
be specified

/SR-COR-PRO-WTT-DMI-SRS
/TR- Transportation

Use to specify ways of transport

/TR-F

The transport codes are:
T Taxi
R Rent Car
F Free transport
L Limousine
/ZP- Postal/Zip code

Use to search for hotels in a specific postal or zip code

/ZP-8200

61

Hotel Pricing information

For Complete Access + and Dynamic access hotel chains, the entry for pricing information
comes directly from the hotels database, on-line.

Let us look at a single property display for Marriott in Hong Kong

**** MARRIOTT HTLS RSTS ****
HK HKG WE 10MAY07-12MAY07 *SGL*
MC|JW MARRIOTT HONG KONG HKGDTM D TAXI HKD Y
PLACE BED TYPE AND NS REQS IN /SI
1)1890.00 CORPORATE RATE, DELUXE ROOM, 1 KING OR 2
ROHCOR G DOUBLE BEDS
2)1990.00 CORPORATE RATE, PREMIER MOUNTAIN VIEW ROOM,
ROH*** G HIGHER FLOORS, 1 KING OR 2 DOUBLE BEDS
3)1990.00 STAY FOR BREAKFAST, DELUXE ROOM, 1 KING OR 2
ROH*** G DOUBLE BEDS INCLUDES BREAKFAST UP TO 2 ADULTS
AND 2 CHILDREN
4)2290.00 CORPORATE RATE, PREMIER HARBOR VIEW ROOM, 1
ROH*** G KING OR 2 DOUBLE BEDS
5)2490.00 CORPORATE RATE, EXECUTIVE FLOOR ROOM,
ROH*** G BREAKFAST AND COCKTAIL SERVED IN EXECUTIVE
LOUNGE, 1 KING OR 2 DOUBLE BEDS
6)5000.00 CORPORATE RATE, JW SUITE, FREE ACCESS TO
ROH*** G EXECUTIVE LOUNGE(SMOKE FREE ZONE), FREE
ACCESS CALLS, 1 KING
END OF DISPLAY

Since MC is a Dynamic hotel chain, the entry would be

HP1

**** MARRIOTT HTLS RSTS ****
HK HKG WE 10MAY07-12MAY07 *SGL*
MC|JW MARRIOTT HONG KONG HKGDTM
---------RATE INFORMATION--------------------------------R - RAT
1890.00 HKD ROHCOR G
1890.00 HKD PER NIGHT STARTING 10MAY06 FOR 2 NIGHT(S)
COMMISSION: COMMISSIONABLE RATE
HTL/BC-CORA00
---------CANCELLATION POLICIES---------------------------C - CXL
CANCEL PERMITTED UP TO 01 DAYS BEFORE ARRIVAL
$1890.00 CANCEL FEE PER ROOM
---------BOOKING REQUIREMENTS----------------------------B - BOO
MINIMUM STAY: NO MINIMUM
MAXIMUM STAY: NO MAXIMUM
GUARANTEE REQUIRED
---------ROOM AND RATE DESCRIPTION-----------------------D - DES
CORPORATE RATE, DELUXE ROOM, 1 KING OR 2
DOUBLE BEDS

END OF DISPLAY
>**** MARRIOTT HTLS RSTS ****

62

HOTEL FEATURES

The hotel features display provides a complete description of a specific hotel property, e.g.
address, telephone number etc. Remember all the information in these pages are fed into
Amadeus by the hotel chain themselves.

Hotel features from hotel availability

Let us look at a hotel availability for Florence, check in 08 January and check out 12 January,
only downtown locations.

HAFLR08JAN-4/AR-D

IT FLR MO 08JAN08-12JAN08 *SGL*
AR TR CUR
1 WI|LC THE WESTIN EXCELSIOR FLOREN D T EUR
| 230.00-2990.00
2 SI|LC GRAND HOTEL FLORENCE D T EUR
| 270.00-3251.00
3 BA|BOSCOLO ASTORIA HTL D T EUR
| 450.00-800.00
4 UI+PARIS HOTEL D T EUR
146.78-294.50
5 YX|HOTEL DE LA PACE D T EUR
| 115.00-235.00
6 LW|ROCCO FORTE HOTEL SAVOY D T EUR
| 360.00-2300.00
7 XL+PLAZA LUCCHESI D T EUR
115.00-297.00
8 BW|BEST WESTERN HOTEL RIVOLI D T EUR
| 170.00-270.00
9 UI+ROMA HOTEL D T EUR
190.00-280.00
MORE

Now we want to know a little bit more about the hotels so we check the hotel feature

To display the hotel features for Hotel Ritz, enter:

HF2

HF Hotel Features

2 Line number of the hotel

63

IT FLR SI|FLR045 LC GRAND HOTEL FLORENCE
LOCATION ----------------------------------------------- L - LOC
PIAZZA OGNISSANTI 1
FIRENZE 50123
ITALY
-TEL: 39-055-27161 -TLX: NONE
-FAX: 39-055-217400
-EML:
-WEB: WWW.SHERATON.COM
FLR AIRPORT 4 MI/6.4 KM W
PRIMARY PROPERTY LOCATION - CITY
PRIMARY LOCAL POINT OF INTEREST - UFFIZI GALLERY
PRIMARY CITY -
FLR -
0 MI/0 KM
ACCADEMIA - MICHAELANGELO 1 MI/1.6 KM 0 BLOCKS
AMERICAN INTL SCHOOL OF F 7 MI/11.3 KM 0 BLOCKS
ARNO RIVER 0 MI/0 KM 0 BLOCKS
CHIANTI REGION 13 MI/20.9 KM 0 BLOCKS
CITY OF FLORENCE 0 MI/0 KM 0 BLOCKS
DUOMO CATHEDRAL OF FLOREN 0 MI/0 KM 0 BLOCKS
MORE

This is the first part of a long display, to see more enter MD or press F8

The hotel features can consist of up to 16 topics. The number of topics used is based on the
information provided by the hotel companies.

You can limit the hotel features display by adding category codes to your entry. You can add a
maximum of three categories, which can be either one-letter or three-letter codes.

The category codes are:

CATEGORY CODE (3) CATEGORY CODE (1) EXPLANATION
LOC L Location
CAT A Category
EXT E Extra Charges
POL P Policies
GNT G Guarantee
DEP D Deposit
STA S Minimum/Maximum stay
FAC F Facilities
ROO R Room
DIN N Dining facilities
MEE M Meeting facilities
COM C Commission
FRE Q Frequent stay
TRA T Transportation
SFY Y Safety features
OTH O Other
64

Under the category Guarantee the hotel usually informs the travel agent if guarantee or
deposit is required.

Under the category Extra charges, the following codes may appear:

CODE EXPLANATION
AP American Plan, up to 3 meals per person per day
MA Modified American plan, 2 meals per person per day
FA Family American plan, 3 meals per family per day
FM Family Modified American plan, 2 meals per family per day
CR Crib
EX Extra person
RA Adult roll-away
RC Child roll-away

To request a hotel feature to only display Location, Guarantee and Other, enter:

HF1-LOC-GNT-OTH -or- HF1-L-G-O

IT FLR UI+FLRALB ALBA HOTEL
LOCATION ----------------------------------------------- L - LOC
VIA DELLA SCALA 22
FLORENCE 50123
ITALY
-TEL: 39 55 282610
-FAX: 39 55 288358
-FLR AIRPORT 2 MI - 4 KMS
-ATTRACTIONS
UFFIZI.......................NEARBY
OLD BRIDGE...................NEARBY
CATHEDRAL....................NEARBY
GIOTTO BELL TOWER............NEARBY
SANTA MARIA NOVELLA TRN STN..NEARBY
FLORENCE AIRPORT.............2 MI - 4 KMS
GUARANTEE ---------------------------------------------- G - GNT
-CREDIT CARD REQUIRED AT TIME OF BOOKING TO
GUARANTEE ARRIVAL.
AX/CA/DC/JC/VI/UG ACCEPTED
MINIMUM 1 NIGHTS DEPOSIT ACCEPTED AFTER INITIAL
CREDIT CARD GUARANTEE. SEND DEPOSIT IN LOCAL

To change the specific display to a complete hotel features display, enter:

HF

To print the whole hotel feature, enter

WRA/HF

65

Hotel features from a PNR element

You can request hotel features from a hotel segment in a PNR.

Retrieve PNR YV5B62 and make ER

RP/VNOLJ29020/VNOLJ2902 ID/SU 9FEB07/1330Z YV5B62
1.RUBACKYTE/MUZA MRS
3 LH4536 C 12JAN 5 FRALIS HK1 2110 1 2140 2335 *1A/E*
4 HHL RT HK1 LIS IN12JAN OUT16JAN 1ROHRAC EUR55.00 DLY IBI
IBIS LISBOA JOSE MALHOA/BS-00260002/CF-............
/G-CCVI4570460704117637EXP0207
SEE RTSVCH
5 LH4537 C 16JAN 2 LISFRA HK1 0640 0710 1110 *1A/E*

To request the Hotel Features for the booked hotel, enter:

HFS4

HF Hotel features

S4 Segment 4

PT LIS RT LISIBI IBIS LISBOA JOSE MALHOA
LOCATION ----------------------------------------------- L - LOC
AVE JOSE MALHOA LOTE H
LISBON 1000
PORTUGAL
-TEL: 351-21-7235700 -TLX: NONE
-FAX: 351-21-7235701
-EML: H1668 AT ACCOR.COM
-WEB: N
LIS AIRPORT 6 KM/3.7 MI N
PRIMARY PROPERTY LOCATION - CITY
PRIMARY LOCAL POINT OF INTEREST - TWIN TOWERS
FROM THE AIRPORT,THE BEST WAY IS THE
TAXI(10-15EUROS). FROM STA APOLONIA TRAIN
STATION, BUS 46 (OUT IN PRACA DE ESPANHA) FROM
GARE DO ORIENTE(TRAIN STATION), METRO REDLINE TO
ALAMEDA, CHANGE TO GREEN LINE TO BAIXA, CHANGE TO
BLUE LINE TO PRACA DE ESPANHA .
PRIMARY CITY -
LIS -
AV DE BERNA 1 KM/0.6 MI N
MORE

66

Hotel features from hotel list

Hotel features can also be accessed from a hotel location list display.

Example:

Let us look at a hotel list for Panama City (PTY)

HLPTY

AR TR CTY HOTEL NAME ALL AREAS PA PTY
AA D T PTY UI+CAESAR PARK PANAMA
AB W T PTY CX|COUNTRY INN-SUITES PANAMA CANAL
AC D R PTY TA|PARK EDEN BED AND BREAKFAST
AD D R PTY TA|ALBROOK INN
AE E T PTY CY|COURTYARD PANAMA CITY
AF D T PTY SI|FOUR POINTS PANAMA
AG R T PTY UI+GAMBOA RAINFOREST RESORT
AH S T PTY UI+CONTINENTAL HOTEL RIANDE
AI R F PTY TA|PANAMA VACATION QUARTERS-BALBOA
AJ D R PTY TA|VENETO HOTEL AND CASINO
AK D T PTY UI+RIANDE AIRPORT HOTEL RESORT
AL D T PTY RD|RADISSON DECAPLIS HOTEL PANAMA CITY
AM D T PTY SC|THE EXECUTIVE HOTEL

( Partially display )

If you want to check the hotel features for Caesar Park Hotel, you use the two-letter line
number, like this:

HFAA

HF Hotel features transaction code

AA Two-letter line number

PA PTY UI+PTYPAN CAESAR PARK PANAMA
LOCATION ----------------------------------------------- L - LOC
VIA ISRAEL AND 77TH STREET
EL DORADO
PANAMA CITY
PANAMA
-TEL: 011-507-2700477 -TLX: NONE
-FAX: 011-507-2262693
PTY AIRPORT 8 MI / 13 KM
HOTEL CAESAR PARK PANAMA IS CONVENIENTLY LOCATED
ADJACENT TO THE ATLAPA CONVENTION CENTRE AND HAS
EASY ACCESS TO THE TOCUMEN INTERNATIONAL AIRPORT.
IT IS SITUATED ONLY 10 MINUTES FROM THE BUSINESS
DISTRICT OF PANAMA, THE LARGEST FINANCIAL CENTER
IN CENTRAL AMERICA. VIA ISRAEL AND 77TH STREET,
SAN FRANCISCO.
-ATTRACTIONS-
HOTEL TAXIS - 0 MI / 0 KM

( Partially Display )
67

Summary of entries

Display Hotel Pricing (Complete Access plus and Dynamic hotels) HP1

Display hotel features from a hotel availability.................... HF1

Hotel features from a PNR where the hotel is seg. 3............ HFS3

Hotel features from a hotel list, hotel line AA..................... HFAA

Display only Location and Other categories ...................... HF1-L-O

The 16 topics in a Hotel features are:

CATEGORY CODE (3) CATEGORY CODE (1) EXPLANATION
LOC L Location
CAT A Category
EXT E Extra Charges
POL P Policies
GNT G Guarantee
DEP D Deposit
STA S Minimum/Maximum stay
FAC F Facilities
ROO R Room
DIN N Dining facilities
MEE M Meeting facilities
COM C Commission
FRE Q Frequent stay
TRA T Transportation
SFY Y Safety features
OTH O Other

68

HOTEL SELL

We have now all the information we need to sell a hotel room. You can only sell from a
single-property availability display.

For Complete Access, Complete Access Plus and Dynamic Access hotels you receive a
confirmation number within seconds after a Hotel Sell transaction.

For Standard Access hotel you receive confirmation after End of Transaction (ET)

69

Hotel Sell from Single-Property Display for standard and complete
access

Retrieve PNR YWJBB3 and make ER

RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB07/1348Z YWJBB3
1.GENTVILAS/EUGENIJUS MR
3 LH4416 C 14JAN 7 FRAMAD HK1 2035 1 2105 2330 *1A/E*
4 LH4417 C 20JAN 6 MADFRA HK1 0545 1 0630 0905 *1A/E*
7 TK TL02JAN/VNOLJ2902

Display a Hotel Availability for the whole period, staying at hotel Wellington:

HAS3/HN-WELLINGTON

ES MAD ALL AREAS SU 14JAN08-20JAN08 *SGL*
AR TR CUR
1 XL WELLINGTON HOTEL D T EUR
165.00-550.00
END OF DISPLAY

Now move to a single-property display for Hotel Wellington.

HA1

S MAD DOWNTOWN SU 14JAN08-20JAN08
** SINGLE OCCUPANCY RATES **
XL WELLINGTON HOTEL MADWEL D TAXI EUR
-A- -B-
COR 1) C1DCOR A G S 200.00 / C2TCOR A G S 200.00
2) C3TCOR A G S 400.00 / E1DCOR A G S 220.00
3) E2TCOR A G S 220.00 / E3TCOR A G S 400.00
4) J2TCOR A G S 400.00 / S2TCOR A G S 475.00
PRO 5) E1DLXO A G S 240.00 / E2TLXO A G S 240.00
6) J2TLXO A G S 300.00 / C1DPR1 A G S 170.00
7) C2TPR1 A G S 165.00 / E1DPR1 A G S 180.00
8) E2TPR1 A G S 180.00 / C1DSMX A G S 175.00
9) C2TSMX A G S 175.00 / E1DSMX A G S 185.00
10) E2TSMX A G S 185.00 /
RAC 11) C1DRAC A G 250.00 / C2TRAC A G 250.00
12) C3TRAC A G 350.00 / E3TRAC A G 375.00
13) J2TRAC A G 425.00 / S2TRAC A G 550.00
WKD 14) C1DWKD A G S 185.00 / C2TWKD A G S 180.00
END OF DISPLAY
70

To sell a room from a single-property display, enter:

HS9A

HS Hotel sell transaction code

9 Line number

A Column identifier

RP/VNOLJ2902/VNOLJ2902 ID/SU 30AUG07/1132Z YWJBB3
3 LH4416 C 14JAN 7 FRAMAD HK1 2035 1 2105 2330 *1A/E*
4 HHL XL SS1 MAD IN14JAN OUT20JAN 1E3TRAC EUR240.00 DLY WEL
WELLINGTON HOTEL/BS-00000000/CF-............
/G-CCVI4570460704117637EXP0203
SEE RTSVCH
4 LH4417 C 20JAN 6 MADFRA HK1 0545 1 0630 0905 *1A/E*
7 AP VNO +370-5-2726869 - AMADEUS LITHUANIA - A
8 TK TL10JUL/VNOLJ2902

Look at the hotel segment, as you can see the status code is SS1, and there is no confirmation
number. This is how a reservation for a Standard access hotel will look like.

As mentioned before you will get the confirmation number after End of Transaction (ET). In
case the chain has not reported a status code after 24 hours, Amadeus automatically repeats
the request to the hotel, until the status code has been changed.

Explanation to the hotel element in the PNR :

4 PNR segment number
HHL Hotel element code
XL Two letter hotel chain code
HK1 Holding confirmed
MAD City code
IN14JAN Check-in date
OUT20JAN Check-out date
1E3TRAC Occupancy and room type code
EUR240.00 Currency code and room rate
DLY Daly rate
WELLINGTON Hotel name
BS-00000000 Booking source indicator and number
CF-.. Confirmation indicator and number
G-CCVI... Guarantee information
SEE RTSVCH Sales requirements message

71

Sales requirement message SEE RTSVCH

RP/VNOLJ2902/VNOLJ2902 ID/SU 30AUG07/1132Z YSF4WD
2 TE 460 C 14JUL 1 VNOAMS HK1 0630 0905
3 KL1703 C 14JUL 1 AMSMAD HK1 1120 1400 *1A/E*
4 HHL XL HK1 MAD IN14JUL OUT20JUL 1E3TRAC EUR240.00 DLY WEL
/G-CCVI4570460704117637EXP0203
SEE RTSVCH
5 KL1698 C 20JUL 7 MADAMS HK1 1 0630 0910 *1A/E*
6 TE 461 C 20JUL 7 AMSVNO HK1 1005 1220
7 AP VNO +370-5-2726869 - AMADEUS LITHUANIA - A
8 TK TL10JUL/VNOLJ2902

The SEE RTSVCH message appears in each hotel segment.

The message remains in the hotel segment until the segment is past. To view the message
enter RTSVCH and the segment number, like this :

RTSVCH4

RP/VNOLJ2902/VNOLJ2902 ID/SU 30AUG07/1321Z YSF4WD
4 HHL XL HK1 MAD IN14JUL OUT20JUL 1E3TRAC EUR240.00 DLY WEL
/G-CCVI4570460704117637EXP0203
PRICE INFORMATION -------------------------------- P - PRI
/PRI- 240.00 PER NIGHT STARTING 14JUL FOR 06 NIGHTS
/TTL-EUR1440.00
/NGT-06
RATE INCLUSIONS/EXTRAS --------------------------- I - INC
/TAX-NOT INCLUDED
/SVC-INCLUDED
/COM-10 PERCENT
CANCELLATION POLICY ------------------------------ C - CXL
/CXL-REQUIRES CANCEL BY 4PM DAY OF ARRIVAL

This entry provides the important information :

- Price information

- Rate inclusions/extras

- Sell rules

- Cancellation policy.

72

Hotel Sell from Single-Property Display for Dynamic and Complete
Access Plus

The single property display for complete access plus hotels, look like this:

1) HAUICPH28APR-2/HN-ABSALON

2) HA1

**** UTELL ****
DK CPH SA 28APR08-29APR08 *SGL*
UI+ABSALON HOTEL CPHABS D TAXI DKK
UTELL INTERNATIONAL
C1TCOR 6 STANDARD ROOM SINGLE BED
C2TCOR 6 STANDARD ROOM 2 SINGLE BEDS
C1DCOR 6 STANDARD ROOM DOUBLE BED
C3TCOR 6 STANDARD ROOM 3 SINGLE BEDS
B1TCOR 6 SUPERIOR ROOM SINGLE BED
6)730.00 RACK RATE
C1TRAC 6 STANDARD ROOM SINGLE BED
7)830.00 RACK RATE
I2TRAC 6 STD RM 2 SINGLES NO BATHRM
8)830.00 RACK RATE
C1DRAC 6 STANDARD ROOM DOUBLE BED
MORE

To book a room from this display enter:

HS3

73

Deposit or guarantee requirements

Guarantee requirements for late arrivals (usually after 4 or 6 PM) are industry standards.

Most hotels in Amadeus will want a guarantee by credit card or agency IATA number. A few
hotels still require a deposit by check or credit card.

On a hotel availability display you will usually find a prompt for deposit (D) or guarantee (G)
whenever one is required. Details are found in the hotel features display

GUARANTEE:

The amount due is debited if the booking is a no show.

DEPOSIT:

The amount due is debited to credit card when the reservation has been received, or a check is
expected within the hotels deposit payment time limit.
The deposited amount will be deducted against the room bill or refunded if the room is
canceled in due time.
Many properties, however, do ask for a deposit but treat it as a guarantee. Always read details
carefully in case a hotel expects deposit.
74

Booking a room that requires guarantee

When you need to guarantee a room, you can use either a credit card, or your agency IATA
number, please check under the hotel features, to see what the hotel accept.

The guarantee must be added to the sell entry as an option code:

By credit card:

/G-CCAX371449635311004EXP1207

By agency IATA number:

/G-BS

Example:

Retrieve PNR YWKLNB and make ER

RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB07/1404Z YWKLNB
1.DAKTARAS/HENRIKAS MR
2 OK 873 C 11DEC 1 VNOPRG HK1 1520 1605 *1A/E*
3 OK 674 C 11DEC 1 PRGDUB HK1 N1 1915 2050 *1A/E*
4 OK 671 C 16DEC 6 DUBPRG HK1 1240 1610 *1A/E*
5 OK 870 C 16DEC 6 PRGVNO HK1 N1 1905 2145 *1A/E*
7 TK TL25NOV/VNOLJ2902

In Dublin Mr. Henrikas wants to stay at the Royal Dublin Hotel, so we enter:

HAS3/HN-ROYAL

IE DUB ALL FR 11JUL07-16JUL07 *SGL*
AR TR CUR
1 BW BEST WESTERN ROYAL DUBLIN HOTE D T EUR
85.00-209.51
2 UI GRESHAM ROYAL MARINE HOTEL D T EUR
228.55-228.55
END OF DISPLAY

Note that you need to guarantee the room when booking at The Royal Dublin Hotel. To check
how the guarantee should be given, look under the hotel features for guarantee.
75

HF2-G

HF Hotel features transaction code

2 Hotel line number

- Dash

G Code for guarantee

IE DUB VE|DUB007 ROYAL HOTEL AND LEISURE CLUB - BRAY
GUARANTEE ---------------------------------------------- G - GNT
-15NOV02 - END MON-SUN
GUARANTEE REQUIRED FOR ALL RESERVATIONS
ALL RESERVATIONS REQUIRE A 1 NIGHT GUARANTEE BY A
VALID CREDIT CARD WITH EXPIRY DATE ONLY.
ACCEPTED FORMS OF GUARANTEE-
CREDIT CARD
CREDIT CARDS ACCEPTED AS GUARANTEE-
AMERICAN EXPRESS / BANKAMERICARD / EUROCARD /
INTERBANK MASTER CARD / MASTER CARD / MILLION
CREDIT SERVICE/MASTERC / VISA
-CANCELLATION POLICY
15NOV02 - END -
CANCEL BY 2 DAYS PRIOR TO 1400 HOURS ON DAY OF
ARRIVAL, LOCAL HOTEL TIME TO AVOID A CANCELLATION
PENALTY
THROUGH YOUR SYSTEM MUST CANCEL 2 DAYS PRIOR TO
LOCAL CHECK IN TIME TO AVOID A 1 NIGHT CANCELLATION
AND/OR NO SHOW CHARGE.
END OF DISPLAY

In this display you can see that you need to guarantee the room with a credit card or your
IATA number.
Enter MPHM to return to your hotel list

IE DUB ALL FR 11JUL07-16JUL07 *SGL*
AR TR CUR
1 BW BEST WESTERN ROYAL DUBLIN HOTE D T EUR
85.00-209.51
2 UI GRESHAM ROYAL MARINE HOTEL D T EUR
228.55-228.55
END OF DISPLAY

The entry to sell a room and to guarantee with a credit card is:

HS2A/G-CCAX371449635311004EXP1208

RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB07/1404Z YWKLNB
1.DAKTARAS/HENRIKAS MR
2 OK 873 C 11DEC 1 VNOPRG HK1 1520 1605 *1A/E*
3 OK 674 C 11DEC 1 PRGDUB HK1 N1 1915 2050 *1A/E*
4 HHL BW SS1 DUB IN11DEC OUT16DEC 1A2TRAC EUR260.00 DLY 030
BEST WESTERN ROYAL DUBLIN HTL/BS-00260002/CF-............
/G-CCAX371449635311004EXP1208
SEE RTSVCH - STANDARD ACCESS
5 OK 671 C 16DEC 6 DUBPRG HK1 1240 1610 *1A/E*
6 OK 870 C 16DEC 6 PRGVNO HK1 N1 1905 2145 *1A/E*
Note how the guarantee is now a part of the hotel segment.
76

Booking a room that requires deposit

Some hotels require a deposit rather than a guarantee. To book a room adding a deposit, you
enter:

By credit card:

/DP-CCAX371449635311004EXP1208

77

Booking a room using the RE entry

Retrieve PNR YXO9N7 and make ER

RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB07/1513Z YXO9N7
1.ANUZYTE/AURELIJA MRS 2.DAPKUNAITE/INGEBORGA MRS
3 LO 774 C 16DEC 6 VNOWAW HK2 0625 0650 *1A/
4 LO 331 C 16DEC 6 WAWCDG HK2 1 0830 1055 *1A/E*
5 LO 334 C 18DEC 1 CDGWAW HK2 1 0715 0935 *1A/E*
6 LO 771 C 18DEC 1 WAWVNO HK2 1 1145 1410 *1A/

Mrs. Aurelija and Mrs. Ingeborga asks for two single rooms at The Intercontinental Paris.

HAICS4/LO-PAR and HA1

FR PAR DOWNTOWN SA 16DEC07-18DEC07
** SINGLE OCCUPANCY RATES **
IC|INTERCONTINENTAL PARIS LEGRAND PARICB D TAXI EUR
-A- -B-
RAC 1) A**RAC A G 425.00 / C**RAC A G 335.00
GOV* 2) A**GOV A G 480.00 / C**GOV A G 460.00
END OF DISPLAY

The customers inform you that they will guarantee with their Visa card

To book a room for passenger 1 enter:

HS2A/G-CCVI4570460704117637EXP0209/P1

5 HHL IC SS1 PAR IN16DEC OUT18DEC 1A**RAC EUR425.00 DLY ICB
INTERCONTINENTAL PARIS LEGRAND/BS-00260002/CF-............
/G-CCVI4570460704117637EXP029/P1

78

Now you have booked the first room, and needs to book the next room.
The easiest way to book a room for passenger two is by use of the RE entry:

RE Repeat last input

>HS2A/G-CCVI4570460704117637EXP0209/P1

Now all you have to do is to change the passenger association from P1 to P2

HS2A/G-CCVI4570460704117637EXP0209/P2

/G-CCVI4570460704117637EXP0209/P1
/G-CCVI4570460704117637EXP0209/P2
79

List of hotel sell option codes

CODE EXPLANATION/EXAMPLE
/DP- Deposit

Use this option to enter the for of payment of the passengers
deposit. This is a mandatory option if specified as a requirement
in the hotel features display.

/DP-CHECK -or- /DP-CCDC3618300000995EXP1201
/G- Guarantee

Use this option to enter form of guarantee. This is a mandatory
option if specified as a requirement in the hotel features display

/G-BS -or- /G-CCDC3618300000995EXP1209
/CD- Corporate ID number

Use this option to enter the Corporate ID number, when booking
a Corporate rate

/CD-445566
/ID- Customer Identification

Use to enter the passengers own hotel supplied identification
number

/ID-1234KL3
/SI- Supplementary Information

Free form text for you to add extra information, minimum two
and maximum 45 characters. NB Check HEHTLXX to see, if
message is transferred to Hotel.

/SI-NON SMOKING ROOM
/EX- Extra person in room

Use this option to enter the number of extra people in a room
and the extra charge

/EX-80.00-1 where 1 stands for one person
/RA- Adult Rollaway bed

Use this option when the passenger requires a rollaway bed,
indicating the extra charge and the number of beds.

/RA-75.00-1 where 1 stands for one bed
80

CODE EXPLANATION/EXAMPLE
/RC- Child rollaway bed

Use this option when the passenger requires a childs rollaway
bed, indicating the extra charges and number of beds.

/RC-50.00-1 where 1 stands for one bed
/CR- Crib

Use this option when a passenger requires a crib in the room,
indicating the extra charge and number of cribs

/CR-15.00-1 where 1 is the number of cribs
/G- - Double dash feature

Repeat option code
/G- -
/DP- -
/CD- -
/SI- -
81

Summary of entries

Hotel Sell from a HA display, hotel line 1, rate column 1A.............. HS11A

Hotel sell from a single-property display ........................................... HS1A

Add a guarantee to your hotel sell - Agency IATA number............... HS11A/G-BS

Add a guarantee to your hotel sell - Credit card................................. HS11A/G-CC

Add a deposit to your hotel sell - by Credit card................................ /DP-CC

Repeat last input ................................................................................. RE

Passenger association by hotel sell..................................................... HS11A/P1
82

HOTEL ELEMENT MODIFICATION

Additions, modifications and deletions can be made to elements of an existing hotel segment.
These changes are all performed by the use of option codes.

For modification purposes, the hotel option codes are divided into two categories,

CRITICAL Options that are regarded as critical results in a cancellation and a
new booking of the hotel segment. When you cancel or rebook,
the hotel company sends a cancellation number which is stored
in the PNR as a remark element, and places a new confirmation number
in the hotel segment, if the same room type/rate is still available.

NON-CRITICAL The non-critical options do not affect the status code in the
PNR, and you will keep the same reservation number.

NB ! If a hotel chain has Complete Access +, you cannot ignore the change entries and get
your original reservation back. Hotel chains in CA+ receive the entries in real-time, and
update all reservations in real-time from Amadeus

The critical and non-critical options vary from chain to chain.

We have to turn to the hotel chain help pages for information about their options.

To check the Critical option information for Sheraton Hotels, enter:

HEHTLSI

HE Help transaction code

HTL Hotel

SI Two-letter chain code
83

SHERATON EN 27JAN02 1335Z
:-----------------------------------------------------:--:
: ** GENERAL ** VERSION 95.1 : :
:-----------------------------------------------------:--:
:CHAIN CODE AND NAME : SI - SHERATON : 1:
:--------------------:--------------------------------:--:
:ACCESS TYPE : COMPLETE ACCESS PLUS : 2:
:--------------------:--------------------------------:--:
:GGHTLSIRATE AVAIL. : YES : 3:
:--------------------:--------------------------------:--:
:QUEUE ADDRESS : AUSSI9100 : 4:
:--------------------:--------------------------------:--:
:COMMISSION PAYMENT : : 5:
: - AMOUNT PAID : % PAID DIRECTLY BY ALL HOTELS: :
: - PAYMENT METHOD : MEMBER OF HCC : :
:--------------------:--------------------------------:--:
: ** OPTIONS ** : :
:--------------------:--------------------------------:--:
:AMOUNT OVERRIDE /AO-: NO : 6:
:--------------------:--------------------------------:--:
:CORPORATE NBR /CD- : YES : 7:
:--------------------:--------------------------------:--:

MD

SHERATON EN 27JAN02 133
:--------------------:--------------------------------:--:
:- REQUIRED WITH /SR-: YES : 8:
:--------------------:--------------------------------:--:
:CRITICAL OPTIONS : : 9:
:- STANDARD ACCESS : DT,DD,BS,RT,CD,DP,G,ID,SR : :
:- COMPLETE ACCESS : NONE : :
:--------------------:--------------------------------:--:
:CUSTOMER NBR /ID- : YES :10:
:--------------------:--------------------------------:--:
:DEPOSIT /DP- : ADVDEP CHECK CC :11:
:--------------------:--------------------------------:--:
:EXTRA CHARGES : /EX- /CR- /RA- /RC- :12:
:--------------------:--------------------------------:--:
:GUARANTEE /G- : BS CC AGENCY CHECK :13:
:--------------------:--------------------------------:--:
:MEAL PLANS : NONE :14:
:--------------------:--------------------------------:--:
:NON IATA /BS- : TIDS :15:
:--------------------:--------------------------------:--:
:QUOTE RATE /QU- : NO : :
:--------------------:--------------------------------:--:

Here you can see what options Sheraton Hotels considers as Critical.

This means, that changing or adding some elements in Standard Access will be handled by the
hotel chain as a cancellation and a new reservation.( if possible ), and, if applicable, a
cancellation fee for the original reservation.

84

Let us check Holiday Inn as well, enter:

HEHTLHI

HOLIDAY INN EN 19FEB02 1500Z
:----------------------------------------------------------:
: ** GENERAL ** :
:----------------------------------------------------------:
:CHAIN CODE AND NAME : HI - HOLIDAY INN :
:--------------------:-------------------------------------:
:ACCESS TYPE : COMPLETE ACCESS PLUS :
:--------------------:-------------------------------------:
:GENERAL AIS PAGES : GGHTLHI :
:--------------------:-------------------------------------:
:COMPLETE ACCESS PAGE: GGHTLHICOMP :
:----------------------------------------------------------:
:QUEUE ADDRESS : RDUHI9100 (AMERICAS/CARIBBEAN) :
: : :
: : :
:--------------------:-------------------------------------:
:COMMISSION PAYMENT : PAID THROUGH OUR TRAVEL AGENCY :
: : COMMISSION PROGRAM (TACP) :
:--------------------:-------------------------------------:
:FOR STD ACCESS BKGS : :
:-IS CF NUMBER SENT : :
: TO PROPERTY : YES :

MD

HOLIDAY INN EN 19FEB02 1500Z
:-IS CX NUMBER SENT : YES :
:--------------------:-------------------------------------:
: ** OPTIONS ** :
:--------------------:-------------------------------------:
:AMOUNT OVERRIDE /AO-: NO :
:--------------------:-------------------------------------:
:CRITICAL OPTIONS : BS :
:--------------------:-------------------------------------:
:DEPOSIT /DP- : CC :
:--------------------:-------------------------------------:
:EXTRA CHARGES : /EX- /RA- /RC- :
:--------------------:-------------------------------------:
:GUARANTEE /G- : /BS- /CC-CD :
:--------------------:-------------------------------------:
:CORPORATE NBR /CD- : YES :
:--------------------:-------------------------------------:

:--------------------:-------------------------------------:
:-REQUIRED FOR : YES :
: NEGOTIATED RATES : :

Here you can see that Holiday Inn doesnt have any critical options exept BS

In this case, we can change or add any option in the hotel reservation (exept BS option). The
hotel chain still regards this as the same reservation.
85

How to modify a hotel element

Retrieve PNR YYCE74 and make ER

RP/VNOLJ2902/VNOLJ2902 ID/SU 9FEB07/1549Z YYCE74
1.BLINKEVICIUTE/VILIJA MRS 2.GRYBAUSKAITE/DALIA MRS
3 KL3110 C 10DEC 7 VNOAMS HK2 0730 0905 *1A/
4 KL2007 C 10DEC 7 AMSCDG HK2 1105 1220 *1A/E*
5 HHL SI HK1 CDG IN10DEC OUT16DEC 2ROHQR9 EUR239.00 DLY 125
SHERATON PARIS AP HOTEL CDG/BS-00260002/CF-............
/G-CCVI4570460704117637EXP0209/P1
SEE RTSVCH
6 KL2002 C 16DEC 6 CDGAMS HK2 2F 0720 0840 *1A/E*
7 KL3111 C 16DEC 6 AMSVNO HK2 1005 1320 *1A/

Ms. Vilija calls you, and ask you to change her departure date to be the 15
th
July.

First check the Critical option box in the HEHTL page for SH hotels

HEHTLSH

:--------------------:--------------------------------:--:
:CRITICAL OPTIONS : : 9:
:- STANDARD ACCESS : DT,DD,BS,RT,CD,DP,G,ID,SR : :
:- COMPLETE ACCESS : DT,DD : :
:--------------------:--------------------------------:--:

There are a lot of change entries what are critical. Among them the DD (departure day) option.
So in this case we have to check the availability display before using the critical entry. If not,
we loose the reservation.

HAS4/HN-SHERATON and H1

FR CDG AIRPORT SU 10DEC07-16DEC07
** DOUBLE OCCUPANCY RATES **
SI|SHERATON PARIS AP HOTEL CDG CDG125 A FREE EUR
-A- -B-
COR 1) ROHCOR A G S 439.00 / ROHQR0 A G S 219.00
2) ROHQR1 A G S 379.00 / ROHQR2 A G S 339.00
6) ROHQR9 A G S 239.00 / ROHSET A G S 329.00
PKG 7) ROHS01 A G S 505.00 / ROHS02 A G S 435.00
PRO 8) ROHEQ2 A S 269.00 / ROHS01 A G S 505.00
9) ROHS02 A G S 435.00 /
RAC 10) ROHRAC A G S 499.00 /
WKD 11) ROHWK1 A G S 229.00 / ROHWK2 A GBS 239.00
GOV* 12) ROHGOV A G S 270.00 /
SRS* 13) ROHA16 A G S 199.00 / ROHSRS A G S 375.00
STP* 14) ROHDAY A G S 260.00 /
TVL* 15) ROHAIR A G S 199.00 / ROHTVL A G S 199.00
END OF DISPLAY
86

Now we can change the departure day

5/DD-15DEC

5 Hotel segment number

/ Slash

DD-15DEC Option for departure day

/G-CCVI4570460704117637EXP0209/P1

Please make ER

Now Mr. Vilija asks you to enter in her reservation that she they want a room at the top floor.
First you should check if this hotel chain forward SI/- messages to the hotel. Enter

HEHTLSI and move down until you reach the box with the information.

:--------------------:--------------------------------:--:
:SUPPLEMENT.INFO /SI-: YES :19:
: -MAX CHAR.SUPPORT.: 45 : :
: -FORWARDED TO HTL : YES : :
:--------------------:--------------------------------:--:

So now you can enter

5/SI-TOP FLOOR ROOM

/G-CCVI4570460704117637EXP0209/SI-TOP FLOOR ROOM/P1

87

HOTEL CANCELLATION

Now Ms. Vilija calls you, and asks you to cancel her reservation, before we do so we check
the cancellation policy under RTSVCH


First, check the cancellation policy in order to tell your client in case of a fee. The easiest way
to do so, is to enter:

RTSVCH5

PRICE INFORMATION -------------------------------- P - PRI
/PRI- 239.00 PER NIGHT STARTING 10DEC FOR 05 NIGHTS
/TTL-EUR1195.00
/NGT-05
RATE INCLUSIONS/EXTRAS --------------------------- I - INC
/TAX-NOT INCLUDED
/SVC-NOT INCLUDED
SELL RULES --------------------------------------- S - SEL
/STA-1 DAY MINIMUM 31 DAY MAXIMUM

88

Since there is plenty of time to the arrival, you can cancel this reservation without a fee. To do
so, you enter:

XE5

XE Cancel element transaction code

5 Hotel element number

9 RM HHLACHX1 PARIN05JUL/CX-WZ0125478

Note how the hotel chain has returned a cancellation number as a remark element.

This is your proof that the hotel was properly canceled. The element becomes a part of the
PNR history.

In order to avoid too many Simultaneous Changes to PNR messages, the system only
returns the cancellation number to your PNR if the reservation is not retrieved.

For Standard Access Bookings you will only receive a cancellation number, if you have
received a reservation number, and the hotel chain specify it in the HEHTL-page.

89

SUMMARY OF ENTRIES

Modify segment 3 to another departure day.........................3/DD-18MAY

Add non smoking room request ...........................................3/SI-NON SMOKING

Cancel hotel segment 3.........................................................XE3

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