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CHAPTER I
THE PROBLEM AND ITS SCOPE
INTRODUCTION Rationale Finding a parking space is a perennial source of frustration. College campuses are especially prone to parking shortages. Tough competition between students for a limited number of parking spaces compels students to arrive well in advance in their preferred time. Shopping malls display an apparently useless excess of parking spaces. In contrast to such public institution as state universities and downtown retailing districts, which have too little parking, malls seem to go to ridiculous extremes with their acres of parking lots which are never fill except for Christmas. arking studies recogni!e the importance of planning for a sufficient "cushion# in excess of the necessary spaces. $owever, these studies are mostly concerned with the smooth flow of vehicles in and out of the parking area and unforeseen circumstances such as minor construction. The study by %egional Center lan says, &Thus, a supply of parking operates at peak efficiency when occupancy is '() to *+),. -hen occupancy exceeds this level, there may be delays and frustration in finding a space. The parking supply may be perceived as inade.uate even though there are spaces available in the system. arking is an essential component of the transportation system. /ehicles must park at every destination. 0 typical automobile is parked 12 hours each day, and uses several parking spaces each week. arking convenience affects the ease of reaching destination and therefore overall accessibility. To easily find an unoccupied parking space in larger car park is a problem for many drivers. 3uring the last four decades, there are many parking models that are develop but the models still cannot solve the parking problem. 0nother problem in parking system is about security system. The problem is about how to make sure that the car is safe and this kind of problem involves the security system. 1 Conventionally speaking, it is customary built for the parking lot business that uses manual strategy than computeri!ed. Some parking lot uses manual strategy in their process to their customers that sometimes can make the customer angry because their service is inefficient and can cause inconvenience. -ith the present monitoring system, you can actually resolve any miscalculations due to using the manual based strategy. So we made a system that will help drivers to find a parking space easily and at the same time secure safety with their vehicles. This system is especially design for private parking spaces only. It will be monitored by the personnel in charge at the same time using the security system in monitoring. 0 designated place is being given to the driver as soon as the vehicle enters the premises. The design of the system consists of six blocks with two areas in each block. There are colors assigned, white for &vacant, and orange for &occupied,. 4sing of computeri!ed type of parking monitoring system will be of great advantage on both parties. There will be fast, accurate and sufficient service being served to the client and it guarantees less traffic. -e choose this system to help the owner of the parking space to improve their process and transactions regarding their parking services and greater revenue in the business. 2 Theoretical Background This theory is anchored on the theory of ossibility Theory 56ang78hi 9iu 2++2:. This article presents a discrete choice model for evaluating parking users# behavior. This approach is an alternative way to represent imperfect knowledge 5uncertainty: of users about parking and transportation system status, as well as the approximate reasoning of the human decision maker 5imprecision: and in order to explicitly take into account imprecision and uncertainty underlying a user;s choice process. The resulting model is a .uantitative soft computing tool that could support traffic analysts in planning parking policies and 0dvanced Traveler Information Systems. In fact, effects of information on user choice can be incorporated into the model itself. Thus, we consider the parking user be a decision maker who assumes a certain choice set 5set of perceived parking alternatives:< the user has some information about the parking supply system and he=she associates each parking alternative with an approximate perceived cost=utility that is represented by a possibility distribution< and, finally, the user chooses the alternative which minimi!es=maximi!es his=her perceived parking cost=utility. The results show how the model is able to represent the effect of various parking policies on users# behavior and how the single component of parking policy affects the decision process. arking 9ot >onitoring System is build for monitoring a parking area, detecting parking spots, recording data and to make sure that the car park is safe. The purpose of the study is to eliminate the problems occur in ?entong#s parking current system and at the same time by maintaining the good .uality of their service. Through this study they can improve their customer#s service and build a long lasting customer relationship. The proposed system covers mainly in monitoring, other existing system of the business such as the payroll and income of the business are no longer under the concern of the proposed system. arking systems were developed in the early 2+th century in response to the need for storage space for vehicles. 3uring recent years there has been a growing appreciation of the importance of parking issues in the overall context of urban transport problems. 3 arking is an essential component of the transportation system. /ehicles must park at every destination. 0 typical automobile is parked 2@ hours each day, and uses several parking spaces each week. arking convenience affects the ease of reaching destinations and therefore affects overall accessibility. arking facilities are a maAor cost to society, and parking conflicts are among the most common problems facing designers, operators, planners and other officials. Such problems can be often defined either in terms of supply 5too few spaces are available, somebody must build more: or in terms of management 5available facilities are used inefficiently and should be better managed:. >any facets of parking are interrelated. arking programs usually evolve from parking studies that determine the supply of parking and the current demand, as well as estimates of future parking demand. arking facility planning and design re.uires a determination of the number of spaces needed, the proper location for these spaces, and a workable layout with acceptable operating controls. In addition, other factors need to be considered, such as characteristics of the transportation system and users, transportation attractions and generators, and transportation operations. The choice of parking type and location is a common place decision problem tackled daily by many drivers. These studies have shown that parking choices are typically the outcome of a complex interaction between individual drivers parking preferences, their prior knowledge of the characteristics of the parking stock, the instantaneous availability of parking opportunities and prevailing traffic conditions. >anual parking monitoring system has its flaws, like in getting the customer details 5plate number, type of vehicle and model:. There will be information mismatch in their current system they are using. -hat we are proposing is a computeri!ed parking monitoring system that can be the solution with these problems that can occur for the effectiveness of their business. Computeri!ed parking monitoring system is an effective way to ease the flaws in the manual system. In our proposed system, the employee will get the customer details when he=she wants to park and be directed if there is an available space. 4 Related Studie Bestor %eyes 52++(: automated parking lot monitoring system 509>S: help people find parking spots .uickly, thereby reducing frustration and enhancing the visitor#s experience. %odrigo 9aveste 52++C: arking studies recogni!e the importance of planning for a sufficient cushion in excess of necessary spaces. $arry 8eigler 51**C: the impact of automated parking monitoring system has been tremendous, it has not only made parking easier and faster, but it has improved customer satisfaction and reduced illegal parking. The Chittenden County >etropolitan lanning Drgani!ation 52++1: engaged -ilbur Smith 0ssociates to perform a study of parking issues at ?urlington International 0irport 5?I0: and to develop a range of alternative concepts for passenger and employee accessibility to the airport. %esidential Car Traffic %esearch in 4rban Settlements in Bingbo 52+11: ?ased on the transformation of residential .uarters, the construction of parking lots can be more users friendly and improve the landscape when we aim to make the public service and environment match. Sigua 52++': discussed and elucidated on the parking monitoring system in the hilippines and traffic accident analysis, in which ongoing studies are anticipated to improve incident management strategies. Ehsan 52++': &?usiness is continually striving to upgrade their service and increase their return on investment. It is therefore not surprising that the .uality or parking lots is increasing in importance,. 5 >ohammad 52++': In order for a business such as a mall to maximi!e revenue and profits, it is vital that the parking lot be efficient for shoppers because a business with &in efficient parking facilities could lose hundreds of thousands of proud in retail business every year,. 6 THE PROBLEM State!ent o" the Pro#le! ?entong#s parking business always encountered delay of process in their current system which greatly affected their daily operations. The current system is ineffective and slow because the means of transaction is by manual rather than using computeri!ed system. 1: 3elay of rocess 1.1 3ue to slow monitoring and non7computeri!ed system, many customers are stuck and not satisfied with their parking services. 2: Inaccurate 3ata Entry 2.1 9ack of proper information for motorists on parking availability and parking rate. @: 9ack of Fuality Service @.1 oor service means waste of time, effort, energy and revenues. $eature o" good Parking S%te! 1: 3elay of process will be eliminated 1.1 4sing of computeri!ed system in their business, it will help to speed up their process. 2: Inaccurate data entry will be minimi!ed 2.1 roper dissemination of information about the parking services and guidelines to the motorist will speed up the flow of traffic within the premises. @: 9ack of .uality service will be resolved @.1Systematic parking lot monitoring system will save time and give .uality service to the motorists. Signi"icance o" the tud% 7 Dur proposed system is all about arking and >onitoring System of ?entong#s parking business. The proposed system aimed to benefit the following owner, customers, employees, and future researcher. Dwner G This study is very beneficial mostly important to the owner. It is useful for their parking business to make their work easier. Customers G It is also very important to the customers because it is accurate, more convenient and hassle free. Employees G It will help the employees make their work faster, much easier and extend .uality service. %esearchers G -e as researchers will be benefited because through this parking system, we can able to gain more knowledge on how to manage a business like parking lot business and how to produce fast, reliable and easy parking system work. Future %esearcher G It can help them to use this as their reference in the future. The Reearch Methodolog% -e as the researchers who conducted the study decided to use the descriptive method. It is a method that the researcher has to use a facts or information already available and analy!e these to make a critical evaluation of the material. It attempts to describe and explain conditions of the present by using a subAect and .uestionnaires to fully describe a phenomenon and collect data to answer the .uestions. For this purpose .uestionnaires were used to elicit the responses and the drivers who always park in ?entong#s parking area were selected as the respondents. The said .uestionnaires simply asked the respondents about the common problems they encountered in the parking area, the .uality of service of the management and how they handled it. The data that will be collected, presented, analy!ed and interpreted as the bases for the design and development of Computeri!ed arking 9ot >onitoring System for ?entong#s parking business. Reearch Deign 8 In&ut Proce Out&ut roblems encountered in the present system The features of a arking 9ot >onitoring System 3escriptive method using .uestionnaires, interviews, observations and document analysis
Hathering of 3ata rocessing of 3ata 0nalysis and Interpretation of 3ata arking 9ot >onitoring System $igure '( Reearch $lo) Reearch En*iron!ent 9 ?entong#s parking lot business is owned by >r. Sundee 0nthony . 0lve! way back in 0pril 11, 2++2. >r. 0lve! came up of an idea to use his vacant lot to build a parking lot for his business. 0 parking lot that is essential to him and to his neighbors who don#t have proper spaces to park their vehicles. ?ecause of rampant gambling in his place which took place in his own lot, he decided to build a parking lot out from it. It is also highly urbani!ed and most residents owned a vehicle but lack of parking spaces which motivates him to provide his area a parking space for rent. ?entong#s parking lot area is located at Sitio Saging, Cambaro, >andaue City near Duano -arf. It is strategically located in >andaue City as center for economics and religious activities take place. Reearch Re&ondent 3uring our research, our respondents are the company owner, employees and the customers. >r. Sundee 0nthony . 0lve! the owner of the parking business answers all the .uestions we asked from the background of their company until to their business processes. $e is a decent man and at the same time accommodating during the research was conducted. The drivers answered the .uestionnaire to the best of their ability as to help us gather the necessary information about the existing problem and to help us come up a solution to the problem presented. Ta#le ' 10 RESPONDENTS $RE+UENC, -". PERCENTA/E-&. Dwner 1 I) Employees 2 C) Customers=3rivers 2( '*) Total 2' 1++) Reearch Intru!ent The instruments being used in our research is the .uestionnaires, laptop and internet connection< we used this when we conduct a survey to the customers and when we interviewed the owner of the parking business. 3uring in the survey we asked .uestions about the common problems they encountered in the parking area and the .uality of service of the management. -hile in the interview, we asked .uestions with regards to their existing system, the problems they encountered, and other information with regards to our study. Reearch Procedure 11 -e the researchers, planned to conduct a study at ?entong#s parking lot and then we made .uestionnaires that will be used for the interview and survey form. Then we went to the location for the gathering of data through survey. The data that will be gathered will be used for the interpretation of data and solutions of their problems with regards to the existing system. Data /athering -e have gathered much information from our chosen company. -e gathered data through having a personal interview to the owner and conducting a survey to the drivers. First, we waited for the letter of approval from the school to conduct a study at ?entong#s parking lot. Then after the approval we formulated .uestions to be used in gathering data. There was a fast and sufficient time conducted during the interview and survey because of the cooperation and support from the respondents. Second, we conducted a survey to the customers and asked them also about the common problems they encountered in the parking lot and the .uality of service they get from the management. 9astly, the use of gadgets and the Internet made our study easy and possible. Through this, we successfully accomplished our obAectives which are to know the existing problem, poor service, and find a solution that answers to the need of the respondents. Treat!ent o" Data 0ccording to our research and survey, we found out that they mostly lacked in .uality service in terms to needs of their customers. So, we made a solution that will help their daily operations smooth flowing and there will be more revenues coming because of the .uality they gave to them. The data gathered on the existing system were processed, analy!ed, interpreted and treated using fre.uencies, percentages and ranks. Organi0ation o" the Stud% 12 Chapter 1 presents the roblem and Scope. This includes the %ationale of The Study that explains the purpose of the study, followed by the Theoretical ?ackground that presents theories used for the study, its advantages and disadvantages, and its benefits. Statement of the roblem is also presented, enumerating the problems that need a solution in order to achieve the goal of the study. Significance of the Study presents the people or organi!ation that will benefited the output of the study. %esearch >ethodology presents the methods on how the researchers gather data. This section includes %esearch Environment, %esearch %espondents, %esearch Instruments and %esearch rocedures. Chapter 2 discussed the resentation, 0nalysis and Interpretation of 3ata. This chapter presents the results of the data gathering done by the researchers, its analysis and interpretation. Chapter @ presents the Technical Specification and 3esign. Specifically, this includes the System 3evelopment 9ife Cycle5S39C:, System user, $ardware and Software Specification, roAect Schedule, 0nalysis hase, Information Hathering, 0naly!e 4ser Beeds, Functional %e.uirements, System 3esign, System Functions, Implementation hase and System Dverview which includes rogram 3esign, 3ata Flow 3iagram, and rocess Specification< and lastly this chapter presents the 3atabase 3esign. Sample output is also presented as the result or output of the new system. Chapter I presents the Summary Findings, Conclusions of the study and provides %ecommendation to future researchers. DE$INITION O$ TERMS 13 Dela% o" &roce 7 Is a commencement scheduled activity of something that occurs in impedes of its stage that affects the se.uence of interdependent and linked procedures. Inaccurate data entr% 7 Containing data errors that affects the heading of an index under which a record is located and can be searched and identified. Lack o" 1ualit% er*ice G It#s a service that does not meet the needs of a customer and usually it is inefficient state of operation in various systems Tran!ittal Letter 14 3ecember C, 2+12 >r. Sundee 0nthony . 0lve! arking lot owner ?entong#s arking 9ot San 0ntonio Street, Cambaro, >andaue City 3ear SirJ 0s part of my professional growth as a third year student I am currently enrolling a %esearch subAect at the 4niversity Df Cebu 9apu79apu and >andaue for my ?achelor of Science in Information Technology course where in we will going to conduct a proposal of a certain system in the company as a re.uirement of the said subAect. Dur proposed title is &PAR2IN/ LOT MONITORIN/ S,STEM, for this company. -ith this study will be a .great help for it will provide an efficient and effective method of tracing and monitoring the graduates. In this premise, the undersigned would like to ask permission from your good office to conduct this study. I#m looking forward for your approval on this matter. %espectfully yours, S4B3EE 0BT$DBK . 09/E8 EITD FE%B0B3E8 L%. %DLECT 9E03E%=CD3E%1 %DLECT CD3E%2 0%D/E3 ?KJ %eceived byJ 4B6BD-B Reearch Intru!ent 15 A.C., Cortes, Ave., Looc, Mandaue City Tel no: 255-7777 +uetionnaire -"or the o)ner3e!&lo%ee. 1. In your current system, did you ever encountered problemsM a. Kes b. Bo 2. 3o you have a solution if these problems occurredM a. Kes b. Bo @. Dn those problems you#ve mentioned, did it affect the daily operation of your businessM a. Kes b. Bo I. 3o you have permanent customersM a. Kes b. Bo (. 3o you give receipts to the customers after their paymentM a. Kes b. Bo N. Is your business open for 2I hours a dayM a. Kes b. Bo +uetionnaire -"or the dri*er. 1. 0re you satisfied with the services they offered to youM a. Kes b. Bo 2. 3id they have a hard time in processing your data entryM a. Kes b. Bo @. $ave you encountered delays in process due to their offered servicesM a. Kes b. Bo I. 3id they have a strict policy in accepting customersM a. Kes b. Bo (. 3id they have a secured parking area facilityM a. Kes b. Bo N. 0re their services efficient and hassle7freeM a. Kes b. Bo Location Ma& 16 Cha&ter II 17 PRESENTATION4 ANAL,SIS AND INTERPRETATION O$ DATA Preentation This chapter presents the information obtained from the survey conducted by the researchers to the owner, employees and customers of ?entong#s parking. The researchers made .uestionnaire to the respondents to gather data which aimed to answer the problems that are being used in this study. The responses of the respondents that will be presented in the following sections of this chapter were based on the following categoriesJ causes of delay process, inaccurate data entry and lack of .uality of service. The collected data were then computed, analy!ed and interpreted using statistical formula such as fre.uencies and percentages. The appropriate of designing and developing the parking lot monitoring system of ?entong#s parking lies on the result of the survey which will be discussed in the following sections. Dela% o" &roce in Bentong5 &arking to the cuto!er 18 Ta#le 6 Indicator Fre.uency5f: ercentage 5p: Dwner Employees Customers Total Kes 1 1 2+ 22 C*) Bo 7 1 ( N 21) Total 1 2 2( 2' 1++) 0s seen in Table 2, >ost of the respondents are stuck in and not satisfied with their parking services. Inaccurac% o" Data Entr% in Bentong5 &arking Ta#le 7 Indicator Fre.uency5f: ercentage5 p: Dwner Employee Customers Total Kes 1 1 2@ 2( '*) Bo 7 1 2 @ 11) Total 1 2 2( 2' 1++) 0s seen in Table @, >ost of the respondents are experiencing inaccuracy of data entry that greatly affects the flow of the existing system. Lack o" +ualit% Ser*ice in Bentong5 &arking 19 Ta#le 8 Indicator Fre.uency5f: ercentage 5p: Dwner Employee Customers Total Kes 1 7 2( 2N *@) Bo 7 2 7 2 C) Total 1 2 2( 2' 1++) 0s shown in Table I, >ost of the respondents are not satisfied with the kind of .uality service in the said parking business. $eature o" a good &arking lot !onitoring %te! Fre.uency(f) 20 Features ercentage5p: %ank Customers Employees Dwner Total Systematic 1I 2 1 1C N+) 2 0ccurate 12 1 1 1I (+) @ 0ccessibility 1' 1 1 2+ C1) 1 nO2' Ta#le 9 The table above shows that 0ccessible ranked 1 which has a percentage of C1). Bext is Systematic which ranked 2 has a percentage of N+) and lastly, 0ccurate which has a percentage of (+) at ranked @. Anal%i arking is one of the maAor problems that are created by the increasing road traffic. It is an impact of transport development. The availability of less space in urban areas has increased the demand for parking space especially in areas like 21 Central business district. This affects the mode choice also. This has a great economical impact. ?efore taking any measures for the betterment of conditions, data regarding availability of parking space, extent of its usage and parking demand is essential. It is also re.uired to estimate the parking fares also. arking surveys are intended to provide all these information. Since the duration of parking varies with different vehicles, several statistics are used to access the parking need.
Cha&ter III TECHNICAL ASPECTS O$ THE PAR2IN/ LOT MONITORIN/ S,STEM $OR BENTON/5S PAR2IN/ 22 This chapter presents the technical aspects of the arking lot monitoring system for ?entong#s parking. This chapter is divided into two main sections. The first section discusses the concept of the System 3evelopment 9ife Cycle 5S39C: >odel as the basis of developing any applications such as information systems. The second section discusses the details on how the arking 9ot >onitoring System is being developed as it closely follows the se.uence of activities defined in S39C. $igure '( S%te! De*elo&!ent Li"e C%cle -SDLC. 0ccording to ollard, et. al. 52++C:, System 3evelopment 9ife Cycle 5S39C: is the entire process of building, deploying, using, and updating an information system. Today, there are various S39C approaches for the developer to choose from. ?ut in this study, it utili!es the waterfall approach. The waterfall approach assumes that the various phases 5see Figure 1: of a proAect can be carried out and completed entirely se.uentially. The five main phases of the S39C includes proAect planning, analysis, design, implementation and maintenance phase. Pro:ect Planning Phae; The roAect lanning hase focuses principally on re.uired proAect planning work. In this 23 phase, the current problems of the parking lot business were identified, analy!ed and came up with plans on how to solve the said problems. S%te! Sco&e and O#:ecti*e; Dur main obAective in implementing the arking 9ot >onitoring System is to give an efficient and accurate system that will help the employee of the ?entong#s parking through adapting with computer technology. This system is exclusively for the parking lot business only. Technical S&eci"ication E1ui&!ent and So"t)are Ued; Thee.uipment and software re.uirements to design and develop the arking lot monitoring system are the followingJ Hard)are Re1uire!ent ?elow is the list of hardware needed to design and develop the systemJ 1. 1 unit 0dmin C SpecificationsJ rocessorJ Intel entium I 1.C+ H$! or more >emoryJ 1 H? or more $ard 3iskJ 12+ H? or more Dperating SystemJ -indows P So"t)are Re1uire!ent The interface of the system is designed and developed using the following softwareJ 24 1. >icrosoft /isual Studio 2++( G for coding and system design 2. 0dobe hotoshop CS@ G image design for the layouts of the system @. SF9 Server 2++( G for the database I. >icrosoft /isio 2++C G system flowchart and context diagram Pro:ect Schedule; This section shows the maAor activities and time allocated to each specific activity in the development of the arking 9ot >onitoring System. Dur proAect was estimated to run for four months from information gathering to the finali!ation of the prototype. 25 $igure 6; Pro:ect Schedule Anal%i Phae; The analysis phase defines the re.uirements of the system, independent of how these re.uirements will be accomplished. This phase defines the problem that the customer is trying to solve. In this phase, the problems defined in the previous phase were examined in a greater detail. The researcher gathers information from the involved entities through distributing .uestionnaires to capture specific details of the system. The gathered data were analy!ed to identify their problems encountered and fully understand the 26 present system in customer entry and monitoring. The suggestions on what good features the system must have were also considered. S%te! Deign; This section presents the activities carried out by the researchers associated in designing the desktop application parking lot monitoring system such us designing the entire system architecture, the functionalities of the system, the database and the interface. $igure 7; S%te! Architecture Deign S%te! $unction; This section shows the over7all operation in the system of the following entities and the arking 9ot >onitoring System itself. These functionalities are described in the following figuresJ 27 $igure 8; Parking Lot Monitoring S%te! Conte<t Diagra! The figure above shows how the entities are connected to each other in the system and its end user of the ?entong#s parking. The design arking 9ot >onitoring System will get the data from the database to allow authori!ed users to access valuable information from the parking business. 28 $igure 9; Parking Lot Monitoring S%te! $lo)chart 29 Inter"ace Deign; This section shows the screenshots of the arking 9ot >onitoring System for ?entong#s parking. S+L connection Page Login Page E!&lo%ee Ho!e Page 30 Ad!in Ho!e Page Cotu!er In 31 Cuto!er Recei&t Cuto!er Out Con"ir!ation
Cuto!er Out Con"ir! 32 O)ner Print Data#ae Deign. The system designers choose >ySF9 to build the database for the design of arking 9ot >onitoring System. Each set of tables are composed of primary keys, field names and data type which is being designed and used in the system. Parking S%te! ';= 33 Parking S%te! ';' I!&le!entation Phae. In this phase translates the designed system into codes. The desktop7based system was written by researcher using a /isual Studio 2++(, a H4I editor for windows application and >ySF9 for database storage that is compatible with /isual ?asic. 3uring the system development a series of testing and debugging were made to ensure it works properly and conforms to the system functionalities as defined in analysis and designed phase. This system is for the employees of ?entong#s parking to help with their daily business operations. Maintenance Phae; If the system will be implemented, the researchers will constantly monitor the operational life of the system. This phase further enhance the system to deliver more satisfying services. 34 Cha&ter I> SUMMAR,4 $INDIN/S4 CONCLUSION AND RECOMMENDATION Su!!ar% This study aimed to analy!ed, develop a system and to create a solution to ?entong#s parking lot business. This study specifically sought toJ 1) 3etermine the problems encountered in the current parking system. 1.13elay of process 1.2Inaccurate 3ata Entry 1.@9ack of Fuality Service 2) Identify the problems encountered by the owner, customers and employees in the current parking system. 3) 3etermine the features of a good arking lot monitoring system. 4) 3esign and develop a arking lot monitoring system that will lessen the problems of ?entong#s parking business. In this study, the researcher used a descriptive research method that will attempt to describe and explain conditions of the present by using a subAect and .uestionnaires to fully describe a problem and collect data to answer the .uestions. The information that is being used in the .uestionnaires is related to the existing parking lot monitoring system. The .uestionnaire was then distributed to the selected respondents. The researchers used simple random sampling method that involves making a list of the people from which the sample of respondents 5people that will be interviewed: is selected and this kind of method may be done by computer or by hand. 0fter the data were gathered, they were presented, analy!ed, and interpreted. Dbservation and interviews were also conducted to understand further the subAect of the study. The results and findings of the research study were used by the researcher as reference and basis for the design and development of arking 9ot >onitoring System of ?entong#s parking lot business. 35 The researcher made a transmittal letter addressed to the owner asking permission to conduct a survey and allowing the researcher to gather data in ?entong#s parking lot business. 0fter the survey, the data that is being conducted were analysed and interpreted. 9astly, the researcher designed and developed the arking 9ot >onitoring System. $inding 0fter the data were gathered, tabulated, analy!ed and interpreted the researcher came up with the following findingsJ The E<iting Parking Lot Monitoring S%te! o" Bentong5 Parking Lot in ter! o" it Dela% o" Proce4 Inaccurate Data Entr%4 Lack +ualit% Ser*ice; 1. 3elay of process in terms of their accommodation and pending of customer#s service due to their slow process. 2. Inaccurate data entry in terms of accepting data information, availability of parking space and parking price. @. 9ack of .uality service in terms of time consuming, effort and management services. $eature o" a /ood Parking Lot Monitoring S%te! 1. The features of the proposed system offered a systematic, accurate and accessible way of services. Concluion ?ased on the findings of the study, the researcher concludes that it is more applicable to use the proposed arking lot monitoring system rather than the 36 existing system they are using. -ith this proposed system, it can minimi!e the work load of the employee< it can also lessen the delays of their processes and transactions. This parking system will also help the employees view the availability of the parking space without supervising the area. Therefore, this system will help a lot in terms of .uality of service and customer satisfaction. It is also accurate, fast and more convenient to use. Reco!!endation 0fter a thorough analysis of data, the following recommendations are hereby madeJ 1. This research study suggests that the management should use the proposed system in order to resolve the problems they always encountered in their existing system and to update their services in accurate and accessible way. 2. The management should change their business strategy in order to develop a long7lasting customer relationship. @. 0dapt the new technology today like purchasing gadgets that can help their daily operations and to be able to compete with the other business. I. The employees and owner should be oriented on how the system works. (. Employees should carefully record the data of the customers to ensure that their given information is secured. N. They should have a regular monitoring in the system to minimi!e reoccurrence of the problem. Re"erence Peo&le >r. ?enAamin 3ayondon 5College Instructor in 0C9C College >andaue: 37 >s. Theresa Terariray7>ondoQedo 56indergarten Teacher in Saint Loseph 0cademy, >andaue City: Book Introduction to System 0nalysis and 3esign Third Edition by I.T. $awrys!kiewyc! arking Structures 5lanning, 3esign, Construction, >aintenance, and %epair: Third Edition by 0nthony . Crest, >ary S. Smith, Sam ?huyan, 3onald %. >onahan, >ohammad I.bal ?e#ite 5httpJ==www.bts.gov=BT9=3DCS=rc.html:. httpJ==www.businessdictionary.org=definition=service.html httpJ==www.webpages.uidaho.edu=niattRlabmanual=chapters=parkinglotdesign=theor yandconcepts=index.htm httpJ==www.tandfonline.com=doi=abs=1+.1+'+=+@+'1+N+.2+11.N+2'INM AournalCodeOgtpt2+Spreview httpJ==www.studymode.com=essays=?ia7arking7Study7NIN@(2.html httpJ==umpir.ump.edu.my=2**=1=>ohammadRFai!alR>ohamadREhsan.pdf 38