2011 Volvo Warranty Manual PDF
2011 Volvo Warranty Manual PDF
2011 Volvo Warranty Manual PDF
U.S.A./Canada
The warranties described in this booklet assure you that we stand behind
our products and services. To help protect your investment, please pay
close attention to the section describing owner's responsibilities for proper
service and maintenance.
Your Owner's Manual fully explains the functions, operation and comfort
features of your Volvo. It should be reviewed by you and others who may
have occasion to drive your Volvo.
We wish you many years of safe and pleasurable driving in your new Volvo.
Warranty
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01
3. If the concern has still not been addressed to your satisfaction, please contact Volvos Customer Care Center. You
may contact us via phone, mail or email. The Customer Care Center will
need the following information from you:
Your name, address, and daytime telephone number
Vehicle Identification Number (found on
your Vehicle Registration Card, Vehicle
Certificate of Ownership, and located on
the upper left corner of the dashboard)
Date of purchase and current mileage
Retailers name (Selling and/or Servicing
Retail Facility)
Description of the problem
NOTE
In the U.S. In certain states, the consumer may be required to provide written notice of an alleged
nonconformity to Volvo. In certain states,
Volvo may be required to notify the consumer if the consumer is required to first resort to
an informal dispute procedure.
In Canada, contact:
Volvo Cars of Canada Corp.
Customer Relations Department
175 Gordon Baker Road
North York, Ontario. M2H 2N7
1-(800)-663-8255
customerrelations@volvocars.com
www.volvocanada.com
01
If you feel that the efforts by Volvo and the retailer to resolve a factory-related vehicle service concern have been unsatisfactory, Volvo
Cars of Canada Corp. participates in an impartial third party mediation/ arbitration program administered by the Canadian Motor
Vehicle Arbitration Plan (CAMVAP).
The CAMVAP program is a straightforward
alternative to resolve a disagreement when
all other efforts to produce a settlement have
failed. This procedure is without cost to you
and is designed to eliminate the need for
lengthy and expensive legal proceedings.
In the CAMVAP program, impartial third-party
arbitrators conduct hearings at mutually convenient times and places in an informal environment. These impartial arbitrators review
the positions of the parties, make decisions
and, where appropriate, render awards to resolve disputes. CAMVAP decisions are fast,
fair and final as the arbitrator's award is binding on both you and Volvo Cars of Canada
Corp. The CAMVAP services are available in
all Canadian territories and provinces. For
more information, without charge or obligation, call your CAMVAP provincial administrator directly at 1-800-207-0685, or visit their
website at www.camvap.ca.
Maintenance Scheduling
Maintenance intervals have usually been determined by accumulated mileage. As driving
conditions and operational demands differ,
these factors have a major influence on routine maintenance. For these reasons Volvo
recommends that your maintenance schedule
XC90
The message "Time for regular maintenance"
will display when the maintenance interval
has been reached.
The MINIMUM SCHEDULED MAINTENANCE, for which you are responsible, begins at 7,500 miles/12,000 km or every 12
months whichever comes first.
Volvo recommends that you bring your vehicle in for service at least once a year regardless of mileage. For service intervals beyond
150,000 miles / 240,000 kilometers, consult
your authorized Volvo retailer.
Service Support
Discuss your vehicle's special servicing
needs with your Volvo Retail Facility's Service
Staff. They can tailor a maintenance program
based on your requirements. Your Volvo Retailer has access to the latest up-to- date
technical information, special tools, and advanced training for their technicians. This
support is an important advantage to you, the
Volvo owner, as systems become more sophisticated and intricate.
Servicing your Volvo should be done at your
convenience. Therefore, plan to make your
appointments ahead of time so that your retailer can schedule the right personnel and
equipment to be available for the work your
Volvo requires.
Should you have any questions concerning
service, parts, or warranty coverage, your
Volvo retailer will be happy to answer them
for you. Should you require additional information, they can further assist you by contacting Volvo's Regional personnel for clarification.
01
Servicing
Items you should check at regular maintenance intervals and periodically when refueling:
01
Octane Rating
MINIMUM
NOTE
When switching to higher octane fuel or
changing gasoline brands, it may be necessary to fill the tank more than once before a
difference in engine operation is noticeable.
Use of Additives
With the exception of gas line antifreeze during winter months, do not add solvents, thickeners, or other store-bought additives to your
vehicle's fuel, cooling, or lubricating systems.
Overuse may damage your engine, and some
of these additives contain organically volatile
chemicals. Do not needlessly expose yourself
to these chemicals.
G028920
Fuel Formulations
Volvo recommends premium fuel for best performance, but using 87 octane1 or above will
not affect engine reliability.
Volvo engines are designed to achieve rated
horsepower, torque, and fuel economy performance using premium 91 octane fuel. In
demanding conditions, such as operating the
vehicle in hot weather, towing a trailer, or driving for extended periods at higher altitudes
than normal, it may be advisable to switch to
higher octane fuel (91 or higher) or to change
gasoline brands to fully utilize your engines
1
10
WARNING
Never carry a cell phone that is switched on
while refueling your vehicle. If the phone
rings, this may cause a spark that could ignite gasoline fumes, resulting in fire and
injury.
WARNING
Carbon monoxide is a poisonous, colorless,
and odorless gas. It is present in all exhaust
gases. If you ever smell exhaust fumes inside the vehicle, make sure the passenger
compartment is ventilated, and immediately
return the vehicle to a trained and qualified
Volvo service technician for correction.
NOTE
Volvo does not recommend the use of external fuel injector cleaning systems.
NOTE
Some U.S. and Canadian gasolines contain
an octane enhancing additive called methylcyclopentadienyl manganese tricarbonyl
(MMT). If such fuels are used, your Emission Control System performance may be
affected, and the Check Engine Light (malfunction indicator lamp) located on your instrument panel may light. If this occurs,
please return your vehicle to an authorized
Volvo retailer for service.
01
Fuels containing up to 10% ethanol by volume may be used. Ethanol may also be referred to as Ethyl alcohol, or "Gasohol."
Ethers MTBE
Unleaded fuel
Each Volvo has a three-way catalytic converter and must use only unleaded gasoline. U.S.
and Canadian regulations require that pumps
delivering unleaded gasoline be labelled "UNLEADED". Only these pumps have nozzles
which fit your vehicle's filler inlet. It is unlawful
to dispense leaded fuel into a vehicle labelled
"unleaded gasoline only". Leaded gasoline
damages the three-way catalytic converter
and the heated oxygen sensor system. Repeated use of leaded gasoline will lessen the
effectiveness of the emission control system
and could result in loss of emission warranty
coverage. State and local vehicle inspection
programs will make detection of misfueling
easier, possibly resulting in emission test failure for misfueled vehicles.
Methanol
Do not use gasolines containing methanol
(methyl alcohol, wood alcohol). This practice
can result in vehicle performance deterioration and can damage critical parts in the fuel
11
Engine Oil
Oil specifications
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Viscosity chart
G022917
23491
01
IMPORTANT
Never race the engine immediately after
starting. Oil flow may not reach some lubricating points fast enough to prevent turbocharger damage.
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VCNA Warranty booklet 02 Service and maintenance w946 model year 2011.fm Page 14 Friday, April 23, 2010 9:38 AM
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01
Schedule of service
miles x 1000
7.5 15 22.5 30 37.5 45 52.5 60 67.5 75 82.5 90 97.5 105 112.5 120 127.5 135 142.5 150
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24
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48
60
72
84
192
204
216
228
240
No power steering fluid check on S40, V50, C70 and C30 models.
Check automatic transmission fluid level only if an external leak is identified. Volvo recommends changing automatic transmission fluid every 52,500 miles / 84,000
kilometers, only on vehicles used for towing, or when a message displays in the Instrument Panel Text Window.
3All-wheel drive models only.
2
15
Schedule of service
miles x 1000
7.5
15 22.5 30 37.5 45 52.5 60 67.5 75 82.5 90 97.5 105 112.5 120 127.5 135 142.5 150
km x 1000
12
24
36
48
60
72
84
192
204
216
228
240
Body
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
X
Recommended to replace at least once a year or more often in heavy traffic or dirty/dusty areas.
to replace every two years or 37,500 miles (if driven in mountainous areas or humid climates - every one year) at owner's request.
3Check spare tire pressure every two years or every 30,000 miles/48,000 kilometers.
4
Check expiration date label every four years for replacement date on vehicles with this equipment.
2Recommended
16
NOTE
It is your responsibility, and extremely important for you to retain documentation of all
service or warranty repairs to your Volvo (including work performed by you as well as by
non-authorized repair facility), in the event
that questions regarding warranty coverage
arise.
01
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Maintenance/Service Records
Maintenance Service No.
18
Carried out
Carried out
Carried out
7,500/12,000
miles/km ____________________________
15,000/24,000
miles/km ____________________________
22,500/36,000
miles/km ____________________________
Date _______________________________
Date _______________________________
Date _______________________________
Mileage _____________________________
Mileage _____________________________
Mileage _____________________________
___________________________________
___________________________________
___________________________________
Retailer Stamp
Retailer Stamp
Retailer Stamp
Stamp
Stamp
Stamp
01
Carried out
Carried out
Carried out
30,000/48,000
miles/km ____________________________
37,500/60,000
miles/km ____________________________
45,000/72,000
miles/km ____________________________
Date _______________________________
Date _______________________________
Date _______________________________
Mileage _____________________________
Mileage _____________________________
Mileage _____________________________
___________________________________
___________________________________
___________________________________
Retailer Stamp
Retailer Stamp
Retailer Stamp
Stamp
Stamp
Stamp
19
Maintenance/Service Records
Maintenance Service No.
20
Carried out
Carried out
Carried out
52,500/84,000
miles/km ____________________________
60,000/96,000
miles/km ____________________________
67,500/108,000
miles/km ____________________________
Date _______________________________
Date _______________________________
Date _______________________________
Mileage _____________________________
Mileage _____________________________
Mileage _____________________________
___________________________________
___________________________________
___________________________________
Retailer Stamp
Retailer Stamp
Retailer Stamp
Stamp
Stamp
Stamp
10
11
01
12
Carried out
Carried out
Carried out
75,000/120,000
miles/km ____________________________
82,500/132,000
miles/km ____________________________
90,000/144,000
miles/km ____________________________
Date _______________________________
Date _______________________________
Date _______________________________
Mileage _____________________________
Mileage _____________________________
Mileage _____________________________
___________________________________
___________________________________
___________________________________
Retailer Stamp
Retailer Stamp
Retailer Stamp
Stamp
Stamp
Stamp
21
Maintenance/Service Records
Maintenance Service No.
22
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14
15
Carried out
Carried out
Carried out
97,500/156,000
miles/km ____________________________
105,000/168,000
miles/km ____________________________
112,500/180,000
miles/km ____________________________
Date _______________________________
Date _______________________________
Date _______________________________
Mileage _____________________________
Mileage _____________________________
Mileage _____________________________
___________________________________
___________________________________
___________________________________
Retailer Stamp
Retailer Stamp
Retailer Stamp
Stamp
Stamp
Stamp
16
17
01
18
Carried out
Carried out
Carried out
120,000/192,000
miles/km ____________________________
127,500/204,000
miles/km ____________________________
135,000/216,000
miles/km ____________________________
Date _______________________________
Date _______________________________
Date _______________________________
Mileage _____________________________
Mileage _____________________________
Mileage _____________________________
___________________________________
___________________________________
___________________________________
Retailer Stamp
Retailer Stamp
Retailer Stamp
Stamp
Stamp
Stamp
23
Maintenance/Service Records
Maintenance Service No.
24
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20
Carried out
Carried out
142,500/228,000
miles/km ____________________________
150,000/240,000
miles/km ____________________________
Date _______________________________
Date _______________________________
Mileage _____________________________
Mileage _____________________________
___________________________________
___________________________________
Retailer Stamp
Retailer Stamp
Stamp
Stamp
3rd Year
6th Year
9th Year
Carried out
Carried out
Carried out
Date
Date
Date
Odometer reading
Odometer reading
Odometer reading
Retailer Stamp
Retailer Stamp
Retailer Stamp
Stamp
Stamp
Stamp
01
25
12th Year
Carried out
Date
Odometer reading
Service Managers Signature
Retailer Stamp
Stamp
26
01
Retailer code
Retailer signature
27
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01
29
PLACE
STAMP
HERE
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WARRANTY
02
VCNA Warranty booklet 03 Warranty w946 model year 2011.fm Page 34 Thursday, April 29, 2010 11:47 AM
02 Warranty
02
Battery Warranty1
Adjustments
1 year/unlimited mileage/kilometers
5 years/unlimited mileage/kilometers
Corrosion Protection
12 years/unlimited mileage/kilometers
Full Coverage
California Emissions Warranty California, Connecticut, Maine, Maryland, Massachusetts, New Jersey,
New Mexico, Oregon, Pennsylvania, Rhode Island, Vermont and Washington
3 years/50,000 miles
Performance3
3 years/50,000 miles
Defects Short-Term3
7 years/70,000 miles
Defects Long-Term
Partial Zero Emissions Vehicles
Emissions Defects and Performance
Model year 2011 vehicles with engine VIN code 94 sold and registered in
California, Connecticut, Maine, Maryland, Massachusetts, New Jersey,
New Mexico, New York, Rhode Island or Vermont are classified as Partial
Zero Emissions (PZEV) vehicles.
PZEV vehicles have a defects and performance emissions warranty on all
emissions components for fifteen (15) years or 150,000 miles, whichever
occurs first.
Remote Keyless Entry, Navigation, DVD and Headphone System batteries are covered under the one year 12,000 mile/20,000 kilometer adjustment warranty
Genuine Volvo accessories installed as retailer options, that are purchased as part of the new car sale, are covered for four (4) years or 50,000 miles/80,000 kilometers,
whichever occurs first. If purchased and installed by a Volvo retailer after the vehicle is retailed, the warranty is for the remaining period of the new car warranty or one
year, whichever is greater.
3Volvo continues coverage under the new car warranty to four (4) years or 50,000 miles/80,000 kilometers, which ever occurs first.
2
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VCNA Warranty booklet 03 Warranty w946 model year 2011.fm Page 35 Wednesday, May 5, 2010 9:04 AM
02 Warranty
Things You Should Know About Your Volvo Warranties
Where Volvo Warranties Apply
Warranty Repairs
The Warranties described in this booklet apply to new 2011 model year Volvo passenger
vehicles used for non-commercial purposes
(i.e., personal/family use). The vehicle must
have been originally sold by Volvo Cars of
North America, LLC,1 or Volvo Cars of Canada Corp.1 and registered and operated in any
of the 50 states of the U.S., the District of Columbia, any territories or commonwealths of
the United States, or any territories or provinces of Canada. Any remaining portion of the
warranties is fully transferable to subsequent
owners free-of-charge.
02
Owners Responsibilities:
Maintenance/Servicing
35
02 Warranty
02
Production Changes
Volvo reserves the right to make changes in
or additions to passenger cars manufactured
and/or sold by Volvo at any time without incurring any obligation to make the same or
similar changes to passenger cars previously
manufactured or sold by Volvo.
36
02 Warranty
Volvos 2011 New Vehicle Limited Warranty-U.S./New Vehicle Warranty-Canada
What Is Warranted
Volvo warrants that repairs required to Volvo
passenger vehicles due to defects in material
or workmanship and occurring under normal
use will be made at no charge for parts and/or
labor during the warranty period. Those parts
and services not covered are detailed in this
section and should be carefully reviewed.
Limitations
No implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of
this warranty.
This warranty gives you specific legal rights,
and you may also have other rights which
vary from state to state or province to province. Some states/provinces do not allow
limitations on how long an implied warranty lasts, so the above limitations may not
apply to you.
For a complete description of Volvo's Limitations and Disclaimers, refer to page 41.
02
the New Vehicle Limited Warranty. If a Volvoapproved accessory is installed by a Volvo retailer after your new vehicle purchase, it will
be warranted for the balance of your New Vehicle Limited Warranty period, or for a period
of one year from the date of installation,
whichever is longer. Some genuine Volvo
parts/accessories are covered by their own
specific limited warranty for a different period.
For those parts/accessories, the applicable
warranty is supplied at the time of purchase,
including a list of conditions and limitations.
Customer Assistance
Should you have questions regarding the
warranties or repairs, please review the section titled "Customer Support and Assistance"
on page 6 of this booklet for owner information and instructions.
Non-commercial vehicles are covered by On
Call, a roadside assistance program which
provides coverage for some specific items not
covered by the warranties (e.g., towing). A
separate booklet describing this program is
supplied in your Owner's Wallet.
37
02 Warranty
02
38
02 Warranty
Volvos 2011 New Vehicle Limited Warranty-U.S./New Vehicle Warranty-Canada
Adjustments Coverage
Battery
02
The term "Adjustments" as used in this warranty refers to minor repairs not usually associated with the replacement of parts or normal
maintenance service items. Parts which are
covered for replacement because of wear
during the Adjustments Period only are: wiper
blades, remote keyless entry, navigation,
DVD and headphone, system batteries, brake
pads, brake rotors, shock absorbers and
clutch lining. These items may also be covered under the Basic Warranty Period if manufacturing defects cause the failure. Examples of labor only repairs which are covered
during the Adjustments Period are wheel balancing, window regulator adjustment and
hood adjustment.
39
02 Warranty
02
Tires fitted to the vehicle as original equipment are warranted separately by the tire
manufacturer. Therefore, any adjustments
must be handled through their authorized
service outlet.
The applicable tire warranty booklet is in
the Owner's Wallet.
Routine Maintenance and Services
40
Glass
Glass breakage, unless it occurs because of
defects in material or workmanship.
Odometer Tampering
Repairs on vehicles for which the true odometer mileage cannot be readily determined.
Inconvenience/Incidental Charges
The loss of vehicle use, loss of time, telephone calls, towing, lodging, car rental, food,
and other incidental and consequential damages.
NOTE
Parts replaced free of charge under the
terms of the New Vehicle Limited Warranty
(U.S.), New Vehicle Warranty (Canada) are
not subject to the warranty coverage of the
Genuine Volvo Replacement Parts and Accessories Limited Warranty. Those parts will
be warranted for 90 days or the remainder of
the New Vehicle Limited Warranty (U.S.),
New Vehicle Warranty (Canada), whichever
is greater.
02 Warranty
Limitations and Disclaimers
ALL OF THE WARRANTIES (LIMITED,
U.S. ONLY) IN THIS BOOKLET ARE
SUBJECT TO THE FOLLOWING
LIMITATIONS AND DISCLAIMERS:
Volvo's written warranty is exclusive and
in lieu of all other warranties, whether oral
or written, expressed or implied.
No implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of
this limited warranty, U.S.; warranty, Canada.
02
NOTE
This warranty gives you specific legal rights,
and you may also have other rights which
vary from state to state, province to province. Some states/provinces do not allow
limitations on how long an implied warranty
lasts, so the above limitations may not apply
to you. Some states/provinces do not allow
the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusions may not apply to you.
41
02 Warranty
02
Limitations
During the warranty period, any such defective part or accessory will be exchanged or repaired at Volvo's discretion without charge,
but only by an authorized Volvo retailer.
NOTE
Parts replaced free of charge under the
terms of another Volvo warranty are not subject to the warranty coverage of the Genuine
Volvo Replacement Parts and Accessories
Limited Warranty (U.S.), Genuine Volvo Replacement Parts and Accessories Warranty
(Canada). Those parts will be warranted for
90 days or the remainder of the original warranty, whichever is greater.
For a complete description of Volvos Limitations and Disclaimers, refer to page 41.
Warranty Period
Spare Parts Replacement
42
your new vehicle purchase, the warranty period is four (4) years or 50,000 miles/80,000 kilometers, whichever occurs first. The warranty period will start and run concurrently with
the New Vehicle Limited Warranty. If a Volvoapproved accessory is installed by a Volvo retailer after your new vehicle purchase, it will
be warranted for the balance of your New Vehicle Limited Warranty period, or for a period
of one year from the date of installation,
whichever is longer. Some genuine Volvo
parts/ accessories are covered by their own
specific limited warranty for a different period.
For those parts/ accessories, the applicable
warranty is supplied at the time of purchase,
including a list of conditions and limitations.
02 Warranty
Genuine Volvo Replacement Parts and Accessories, Limited WarrantyU.S./WarrantyCanada
02
Purchasers Obligations
When requesting warranty repairs on replacement parts or accessories, the purchaser must present evidence of purchase (sales
ticket or repair order showing payment to any
authorized Volvo retailer in the United States
or Canada), during normal business hours.
43
02 Warranty
02
Warranty Period
Limitations
No implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of
this warranty.
This warranty gives you specific legal rights,
and you may also have other rights which
vary from state to state or province to province. Some states/provinces do not allow
limitations on how long an implied warranty lasts, so the above limitations may not
apply to you.
For a complete description of Volvo's Limitations and Disclaimers, refer to page 41.
44
Warranty Repairs
Under the terms of this warranty, only an authorized Volvo retail facility will repair or replace, at Volvo's discretion, the affected body
sheet metal panels free of charge. Repairs
will be made within a reasonable period of
time, during normal business hours.
02 Warranty
Volvos Corrosion Protection, Limited WarrantyU.S./WarrantyCanada
Owners Obligations
Failure to make corrections of accident
damage, acts of nature, or to maintain the
vehicle properly, including washing and
polishing as described in the Owner's
Manual, voids this warranty.
It is your responsibility to retain all maintenance and repair documentation. To avoid
potential deterioration, your retailer must be
notified as soon as possible of any problems
with the painted surfaces.
02
NOTE
This warranty can be provided because in
manufacturing the vehicle, Volvo used processes and materials which are designed
to help resist corrosion.
The application of additional rust proofing products at the time of new car purchase, is not recommended by Volvo. If
non-Volvo products were chemically
incompatible with the Volvo factory applied protection, they could cause problems which would result in voiding this
warranty.
If an accident should occur, you must ensure
that the following conditions are met in order
to maintain coverage under the Corrosion
Protection Warranty:
45
02 Warranty
02
Seat Belts and Supplemental Restraint Systems, Limited Warranty - U.S./Warranty - Canada
What Is Warranted
Limitations
Seat belt system and Supplemental Restraint System components which show
evidence of damage because of abuse,
misuse, negligence, tampering, or improper installation.
Replacement of seat belt system or Supplemental Restraint System components
after a vehicle has been involved in a
collision.
The loss of vehicle use, loss of time,
inconvenience or other incidental charges,
such as telephone calls, towing, lodging,
car rental, or food, or other consequential
damages except where required by law.
Repairs required as part of normal maintenance.
Replacement of components in accordance with the maintenance schedule.
1 In
the U.S., some states have mandated alternate warranty coverage for seat belts only.
Contact your Volvo retailer for details of local
requirements.
46
02 Warranty
Seat Belts: "Something We Believe In"
Seat belts
02
47
02 Warranty
02
Warranty Period
What Is Warranted-U.S.
The federal emissions design and defect warranty period is two (2) years or 24,000 miles/
40,000 kilometers, whichever occurs first.
Volvo continues coverage under new car warranty to four (4) years or 50,000 miles/80,000
kilometers, whichever occurs first, except for
certain specified major emissions components for which the coverage is eight (8)
years or 80,000 miles/130,000 kilometers,
whichever occurs first. These major components include only the three-way catalytic
converter (TWC), engine control module and
the onboard diagnostic system (OBD). (Refer
to the 2011 Emission Warranty Parts List for
specific components' coverage.) The warranty begins on the date the vehicle is sold/delivered to the first retail purchaser or put into
service, whichever occurs first. Any remaining portion of the warranty is fully transferable
to subsequent owners free-of-charge.
48
This warranty applies to 2011 model year vehicles sold by Volvo Cars of North America,
LLC, or Volvo Cars of Canada Corp., certified
for sale, registered and normally operated in
any 50 states of the U.S., the District of Columbia, any territories or commonwealths of
the United States, or any territories or provinces of Canada.
Servicing
02 Warranty
Emissions Warranties - U.S. and Canada
Parts
Use of replacement parts which are not
equivalent to Volvo quality may impair the effectiveness of emission control systems. If
other than genuine Volvo parts or genuine
Volvo remanufactured parts are used for
maintenance, repair, or replacement of components affecting emission control, the owner
must obtain assurances that such parts are
warranted by their manufacturer to be equivalent to genuine Volvo parts in performance
and durability. Volvo assumes no liability under this warranty for parts other than genuine
Volvo parts or genuine Volvo remanufactured
parts. However, the use of non-Volvo replacement parts does not invalidate the warranty on other components unless the nonVolvo parts cause damage to warranted parts
or systems.
Retailer Service
formed at any available service establishment. Volvo will reimburse the owner for such
repairs (including labor, in most cases) that
are covered under this warranty. Replaced
parts and paid invoices must be presented at
a Volvo retail facility as a condition of reimbursement for emergency repairs not performed by a Volvo retailer.
We encourage you to have all recommended
maintenance and repairs on your new 2011
Volvo vehicle completed. Volvo will not deny
a warranty claim solely because you have no
record of maintenance; however, Volvo may
deny a warranty claim if your failure to perform maintenance resulted in the failure of a
warranted part.
Receipts covering the performance of regular
maintenance must be retained for reference
and confirmation purposes.
02
49
02 Warranty
02
50
02 Warranty
Emissions Warranties - U.S. and Canada
Servicing
It is recommended that any replacement
parts used for maintenance, repair or replacement of emission control systems be genuine
Volvo parts or genuine Volvo remanufactured
parts.
You may elect to have maintenance, repair, or replacement of the emission control devices and systems performed by
any automotive repair establishment or individual. You may also elect to use parts
other than genuine Volvo parts or genuine
Volvo remanufactured parts which have
been certified by the part manufacturer for
such maintenance, repair or replacement
without invalidating this warranty. The
cost of such service or parts however, will
not be covered under the warranty.
Customer Assistance
Volvo wants to ensure that the Emission Warranties are properly administered. If you do
not receive the warranty service to which you
believe you are entitled under these warranties, you should contact:
02
In the U.S.
Volvo Cars of North America, LLC
Customer Service Department
P.O. Box 914
1 Volvo Drive
Rockleigh, NJ 07647-0914
1-(800) 458-1552
customercare@volvocars.com
You may obtain further information concerning the Emission Performance Warranty and
Emission Design and Defect Warranty or report violations of the terms of these warranties, by contacting:
Compliance and Innovative Strategies
Division
Warranty Claims
U.S. Environmental Protection Agency
2000 Traverwood Drive
Ann Arbor, MI 48105
In Canada
Volvo Cars of Canada Corp.
Customer Relations Department
175 Gordon Baker Road
North York, Ontario M2H 2N7
1-(800) 663-8255
customerrelations@volvocars.com
51
02 Warranty
02
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VCNA Warranty booklet 03 Warranty w946 model year 2011.fm Page 53 Thursday, April 29, 2010 10:53 AM
02 Warranty
2011 Emission Warranty Parts List - Federal - U.S. and Canada
General information
The following are some items covered by the
Emission Warranty for two (2) years or
24,000 miles/40,000 km, whichever occurs
first. Volvo has continued coverage on these
items under new car warranty to four (4)
years or 50,000 miles/80,000 kilometers,
whichever occurs first. Components marked
with one "*" are covered by the Long Term
Warranty for eight (8) years or 80,000 miles/
130,000 km, whichever occurs first.
Fuel and Ignition System
Spark Plugs
Knock Sensor
Crankshaft Position Sensor
Camshaft Position Sensor
Intake Manifold
Throttle Position Sensor
Idle Speed Control Valve
Engine Coolant Temp Sensor
Ignition Coil/Power Stage
CVVT Timing Unit
CVVT Solenoid Valve
Crankcase Pressure Control Valve
NOTE
Model year 2011 vehicles with engine VIN
code 94 sold and registered in California,
Connecticut, Maine, Maryland, Massachusetts, New Jersey, New Mexico, New York,
Rhode Island or Vermont are classified as
Partial Zero Emissions (PZEV) vehicles.
PZEV vehicles have a defects and performance emissions warranty on all emissions
components for fifteen (15) years or 150,000
miles, whichever occurs first.
Coolant Thermostat
Engine Coolant Temperature Sensor
Crankcase Emission Control System
Catalyst
Catalytic Converter2
Exhaust Manifold
02
Covered by the Long Term Defect and Performance Warranty for eight (8) years or 80,000
miles/130,000 kilometers, whichever occurs
first.
53
02 Warranty
02
Timing Device
Solenoid Valve
Miscellaneous items used in above systems
Hoses, clamps, fittings, tubing, sealing gaskets or devices, pulleys, belts, fuel lines, wiring harnesses and mounting hardware and
electronic controls (all models) used with the
components listed above.
54
02 Warranty
Retailer Certification (For ID Only) - U.S.
02
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VCNA Warranty booklet 03 Warranty w946 model year 2011.fm Page 56 Thursday, April 29, 2010 11:47 AM
02 Warranty
02
56
VCNA Warranty booklet 03 Warranty w946 model year 2011.fm Page 57 Tuesday, April 20, 2010 3:13 PM
02 Warranty
California Emission Warranties
Owners Warranty Responsibilities
As the vehicle owner, you are responsible for
the performance of the required maintenance
listed in your Owner's Manual and this booklet. Volvo recommends that you retain all receipts covering maintenance on your vehicle,
but Volvo cannot deny warranty solely for the
lack of receipts or for your failure to ensure
the performance of all scheduled maintenance.
You are responsible for presenting your vehicle to a Volvo retailer as soon as a problem
exists. The warranty repairs should be completed in a reasonable amount of time, not to
exceed thirty (30) days.
As the vehicle owner, you should also be
aware that Volvo may deny you warranty coverage if your vehicle or a part has failed due
to abuse, neglect, improper maintenance or
unapproved modifications.
If you have any questions regarding your warranty rights and responsibilities, you should
contact:
Volvo Cars of North America, LLC
Customer Service Department
P.O. Box 914
1 Volvo Drive
Rockleigh, NJ 07647
1-800-458-1552
02
57
02 Warranty
02
Warranty Coverage
The warranty period begins on the date the
vehicle is delivered to the first retail purchaser
or the initial date the vehicle is put into service, whichever occurs first. The emission
warranty is transferable to subsequent owners.
The vehicle must be maintained and operated
under normal use in accordance with Volvo's
written instructions for proper maintenance
and use, which are detailed in the Owner's
Manual and in this booklet. Items and conditions listed under "What Is Not Warranted"
are excluded, if any of these conditions exist.
NOTE
No implied warranty of merchantability or fitness for a particular purpose shall apply except during the applicable periods of this
warranty. Some states do not allow limitations on how long an implied warranty lasts,
so the above limitations may not apply to
you.
Cars of North America, LLC, is sometimes referred to in this booklet as "Volvo". All
such references to "Volvo" are intended to refer to Volvo Cars of North America, LLC
58
02 Warranty
Volvos Emission System Warranty
Servicing
It is recommended that any replacement
parts used for maintenance, repair or replacement of emission control systems be genuine
Volvo parts or genuine Volvo remanufactured
parts. The owner may elect to have maintenance, replacement, or repair of the emission control devices and systems performed by any automotive repair establishment or individual. He/she may also
elect to use parts other than genuine Volvo parts or genuine Volvo remanufactured
parts for such maintenance, replacement,
or repair without invalidating this warranty. The cost of such service parts, however,
will not be covered under the warranty except
in an emergency. (See Retailer Service.)
Parts
Replacement parts which are not equivalent
to Volvo quality may impair the effectiveness
of emission control systems. If other than
genuine Volvo parts or genuine Volvo remanufactured parts are used for maintenance, replacement or repair of components affecting
emissions, the owner should obtain assurances that such parts are warranted by their
manufacturer to be equivalent to genuine Volvo Cars of North America, LLC parts in performance and durability.
Retailer Service
Repairs, adjustments, and service covered by
this warranty will be performed by any authorized Volvo retailer at his place of business.
There will be no charge for parts or labor (including diagnosis) when genuine Volvo parts
or genuine Volvo remanufactured parts are
used for any part of the emission control system or for any part which may affect emissions covered by this warranty.
If an emergency occurs and an authorized
Volvo retailer is not reasonably available, repairs may be performed at any available service establishment or by any individual, using
any replacement part. When a warranted part
is not available within thirty (30) days or the
repair cannot be completed within thirty (30)
days, repairs may be performed at any available service establishment or by any individual, using any replacement part.
02
59
02 Warranty
02
60
02 Warranty
Inspection Program
California, Connecticut, Maine,
Maryland, Massachusetts, New Jersey,
New Mexico, Oregon, Pennsylvania,
Rhode Island, Vermont and
Washington
The following provisions apply to vehicles
which fail to pass the California, Connecticut,
Maine, Maryland, Massachusetts, New Jersey, New Mexico, Oregon, Pennsylvania,
Rhode Island, Vermont or Washington Smog
Inspection. Should your vehicle fail a smog
check test during the warranty period, you
may choose to have the vehicle repaired at
any authorized Volvo retailer. The authorized
Volvo retailer will make the necessary repairs
within the three (3) year/ 50,000-mile period
so that the vehicle will pass the inspection. After three (3) years/50,000 miles, but before a
period of use of seven (7) years/70,000 miles,
the authorized Volvo dealer will repair or replace only those parts listed on page 64. After
seven (7) years/70,000 miles, but before a
period of use of eight (8) years/80,000 miles,
the authorized Volvo retailer will cover only
the catalytic converter, engine control module, central electronic module and on-board
diagnostic device. PZEV vehicles identified
on page 34 of this booklet have all emissions
components covered for a period of fifteen
(15) years or 150,000 miles. Volvo will pay for
02
61
02 Warranty
02
Inspection Program
fecting components of the emission control system.
7. Any loss of time, inconvenience, loss of
vehicle use or commercial loss.
62
02 Warranty
Limitations and Disclaimers
California, Connecticut, Maine,
Maryland, Massachusetts, New Jersey,
New Mexico, Oregon, Pennsylvania,
Rhode Island, Vermont and
Washington
Volvo's written warranty is exclusive and
in lieu of all warranties, whether oral or
written, expressed or implied.
No implied warranty of merchantability or
fitness for a particular purpose shall apply
except during the applicable periods of
this warranty.
02
NOTE
This warranty gives you specific legal rights
and you may also have other rights. California, Connecticut, Maine, Maryland, Massachusetts, New Jersey, New Mexico,
Oregon, Pennsylvania, Rhode Island,
Vermont and Washington may not allow
limitations on how long an implied warranty lasts, so the above limitations may
not apply to you. These states may not allow the exclusion or limitation of incidental or
consequential damages, so the above limitations or exclusions may not apply to you.
63
VCNA Warranty booklet 03 Warranty w946 model year 2011.fm Page 64 Friday, April 23, 2010 9:43 AM
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VCNA Warranty booklet 03 Warranty w946 model year 2011.fm Page 65 Thursday, April 29, 2010 10:53 AM
02 Warranty
Partial Zero Emissions Vehicles
02
65
02 Warranty
02
66
ACCESSORY IDENTIFICATION
Description
Part Number
Instructions to Retailer:
MAINTENANCE RECORDS
This booklet should always be kept in
your vehicle along with all receipts
and the customer copy of repair
orders covering all services and
repairs performed on your vehicle.
These service records may be
required as reference for future
warranty work.
Delivery/Retail Date
W T Y 5 7 0 . 0 4 . 1 0 R e v. 0 4 / 1 0
Printed in USA