LANDBANKiAccessFREQUENTLYASKEDQUESTIONS

A. Introduction

1. WhatisLANDBANKiAccess?

LANDBANK iAccess is an alternative banking channel designed for individual

customers like you, which provides a convenient, reliable and secure delivery of
bankingtransactionsviatheinternet.LANDBANKiAccessisavailable24hoursaday,
7daysaweek.Itallowsyoutoperformthefollowingtransactions:

NonFinancial
a. Viewyouraccountsummary
b. Viewyourtransactiondetails
c. Inquirethestatusofthecheck/syouissued
d. Inquire the total amount & total number of check/s you deposited but
subsequentlyreturned
e. Reportandtagashotcardyourlost/stolenATMcard

Financial
a. Payyourbillsimmediatelyorinthefuture
rd
b. Transfer your funds to your other account/s or to your nominated 3 party
account/simmediatelyorinthefuture
c. Reordercheckbook/s

2. IsLANDBANKiAccessavailableoutsidethePhilippines?

Yes, you may access your accounts and perform the foregoing transactions
anywhere,providedyouareenrolledintheLANDBANKiAccess.

B. Enrollment

1. WhoarequalifiedtoenrollinLANDBANKiAccess?

Individualdepositors(singleandjointaccounts)arequalifiedtoenrollinLANDBANK
iAccess.

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2. WhattypesofdepositaccountscanIenroll?

Anyofthefollowingindividualpesodepositaccount/scanbeenrolledinLANDBANK
iAccess:

a. SavingsAccountwithATMaccess
b. RegularCurrentAccount
c. RegularInterestBearingCurrentAccount
d. CurrentAccountwithATMaccess
e. InterestBearingCurrentAccountwithATMAccess

*Passbookaccountsarenoteligibleforenrollment.

3.Howcandepositaccountsbeenrolled?

Youcanenrollintwoways:

a. Onlineenrollment
ApplicableonlytoATMaccounts
Accessislimitedtononmonetarytransactionsonly
Can be done by logging on to LANDBANK iAccess website
(https://www.lbpiaccess.com);or

b. Branchenrollment
ApplicabletobothATMandCurrentaccounts
Accessmaybenonmonetaryormonetarytransactionsorboth
CanbedonethroughyourLANDBANKdepositorybranchbysubmittingaduly
accomplished LANDBANK iAccess Enrollment and Maintenance Agreement
(LIEMA)form*.

*YoucandownloadandprinttheLIEMAformfromhttps://www.lbpiaccess.com.

4. Whatarethedocumentaryrequirementsforthebranchenrollment?

a. OnevalidID
b. DulyaccomplishedandsignedLIEMAform

5. Canmultipleaccountsbeenrolled?How?

Yes, multiple accounts can be enrolled in LANDBANK iAccess. Submit a duly

accomplished LIEMA Form (indicating all the account numbers for enrollment) to
yourservicingbranch*

* You have to choose your servicing branch. It should be one of your depository
branches and the one you prefer to be your LANDBANK iAccess account
administrator.Itisrecommendedthatyouchoosethebranchnearestyou.

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6. I already have an existing account enrolled in LANDBANK iAccess, how can I add
myotheraccount/s?

To add your other LANDBANK account/s to your existing LANDBANK iAccess ID,
submitadulyaccomplishedLIEMAformtoyourservicingbranch.

C. FeaturesandUtilitiesofLANDBANKiAccess

1. WhatfeaturesareavailableintheLANDBANKiAccess?

NonFinancial
a. AccountSummary
View the current balance, available balance, hold and float amounts of your
enrolleddepositaccounts.

b. TransactionDetails(AccountHistory)
Viewthetransactiondetailsandbalancesofyourenrolleddepositaccountsfora
periodof60days.

c. CheckStatusInquiry
Viewthestatusofeachcheckissuedfromyourcheckingaccount.

d. ReturnedCheckDepositInquiry
Viewthedetailsofyourreturnedcheckdeposits.

e. ReportofLostorStolenATMcard
BlockallyourATMtransactionswhenyoureportyourATMcardaslostorstolen.

Financial
a. FundTransfer
Transfer funds to your other LANDBANK account/s or to your nominated 3rd
party LANDBANK account/s immediately or on a future date through the
internet. A transaction reference number will be given as proof of your
transaction.

b. BillsPayment
Payyourbillsthroughtheinternet.Atransactionreferencenumberwillbegiven
asproofofyourpayment.

c. CheckbookRequisition
Order checkbook/s through the internet. Once your request is approved, your
account will be debited for the cost of the checkbook/s. Pickup of checkbooks
canbemadeatyourdepositorybranchonceavailable.

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2. WhatutilitiesareavailableinLANDBANKiAccess?

a. Update User Information Mobile Number, Email Address, Mothers Maiden

NameandAnswertoChallengeQuestion
b. AccountTagManagement
c. ManageBillers
d. TransactionHistory
e. AccessLogHistory
f. ChangePassword
g. Logout

3. AccountSummary

a. WhatcanbeviewedinAccountSummary?

After selecting the desired account number to be viewed, the following

informationwillappear:

1) AccountType
2) AccountTag
3) BranchName
4) AvailableBalance
5) CurrentBalance
6) Status

b. Will all types of bank transactions be reflected in the Account Summary on a

realtimebasis?

Yes,alltypesofbanktransactionsarereflectedintheAccountSummaryonareal
timebasis.

4. TransactionDetails

a. WhatcanbeviewedinTransactionDetails?

Account Statement and Todays Transaction can be viewed in the Transaction

Details.
Banktransactionsuptothelast90dayscanbeviewedintheStatementwiththe
followingdetails:
1) DateandTimeofTransaction
2) Description(TypeofTransaction)
3) Debit
4) Credit
5) Balance
6) Branch
TodaysTransactionshowsoverthecountertransactionsduringtheday.

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b. WillalltypesofbanktransactionsbereflectedintheTransactionDetailsona
realtimebasis?

No, only the overthecounter transactions (found in the Todays Transaction

link) are reflected real time in the Transaction Details. Transactions via
LANDBANKiAccess,LANDBANKPhoneAccessandATMwillbereflectedthenext
bankingdayintheStatementlink.

c. Asreference,canTransactionDetailsbeprinted?

Yes, click the Print button to have a hard copy of your accounts Transaction
Details.

5. BillsPayment

a. HowcanIenrollintheBillsPaymentModule?

You can enroll by submitting to your servicing branch* a dulyaccomplished LI

EMAformindicatingthatyouwillavailoftheBillsPaymentfacility.

*Ifyouhaveinitiallyenrolledonline,thedepositorybranchoftheaccountnumber
youregisteredshallbeyourservicingbranch.

Please note that you can only avail the Bills Payment module thru Branch
Enrollment.

b. HowcanIenroll/addbillersthatIwishtopayonline?

OnceenrolledintheBillsPaymentfacility,youmayenroll/addbillersthruanyof
thefollowing:

ViaBranch
i. Indicate in the iAccess LIEMA form the Biller Name and
Subscriber/ReferenceNumber.

ViaiAccess
i.LogintheiAccesswebsite.
ii.ClickManageBillerintherightsidepanel.
iii.ClickAdd.
iv.Chooseabillertopayinthedropdownmenu.
v.InputtheSubscriber/ReferenceNo.ofthebiller.
vi.NotesforthespecifiedbillermaybeenteredintheRemarksfield.
vii.ClickAddtosavethedetailsentered.
viii.ClickOk.

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c. HowcanIpaybillsonline?
i.LogintheiAccesswebsite.
ii.ClickBillsPaymentintherightsidepanel.
iii.Chooseabilltopayinthedropdownmenu.
iv.ChooseinthelisttheSubscriber/ReferenceNo.thatyouwillpay.Youmay
alsojusttypetheSubscriber/ReferenceNo.inthetextboxlocatedbeside
theBillerName.
v.ChooseanAccounttodebit.
vi.Entertheamount.
vii.Selectpaymenttype(i.e.Immediate,Futuredated,RecurringPayment)
viii.ClickNext.
ix.ReviewtheTransactionDetailsandclickConfirm.
x.ATransactionAcknowledgmentwillbedisplayedforasuccessful
transaction.

d. Whattypeofdepositaccountscanbeenrolledforbillspayment?

Your LANDBANK iAccessenrolled Peso deposits account/s (individual or joint*

or)canbeenrolledforbillspaymenttransactions.

*Jointandaccountsarelimitedtoviewingornonmonetarytransactionsonly.

e. Whatbillscanbeenrolled?

LANDBANKVisaCard(Pesoaccountonly),BIRInteractiveForm,SMART&SMART
Bro, Globe, Innove, SkyCable, Manila Water Inc., Maynilad Water Services Inc.
andDavaoCityWaterDistrictbillscanbeenrolledforonlinepayments.

f. HowwillIknowthecorrectreferencenumber/stobeindicatedintheLIEMA
form?
Please be guided by the following to ensure that correct reference number is
enrolledinthesystem:

MERCHANT
REFERENCENO.
NO.OFDIGITS
DavaoCityWaterDistrict
AccountNumber
9
Globe
AccountNumber
8
Innove
AccountNumber
9
LANDBANKVisa
CardNumber
16
ManilaWater
ContractAcctNo
8
Maynilad
ContractAccountNo.
8
SkyCable
AccountNumber
9
SMARTandSMARTBro
AccountNumber
9*
*Excludethefirst0digit

Note:ForBIRIAF,thereisnoneedtoinputtheFilingReferenceNo.intheLIEMA
sincethisvariesforeverytransactiondoneintheBIRIAFSystem.

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g. Howmanyreferencenumberscanbeenrolledforbillspayment?

Thereisnolimitastothenumberofreferencenumberstobeenrolled.

h. Whenwillpaymentsbepostedtothemerchants/agencysaccount?

Billspaymenttransactedwithintheserviceperiodshallbeconsideredastodays
payment. However, it will be credited to the merchants/agencys account on
the next banking day. Payments made after cutoff time, during weekends or
holidays shall be considered as payments made the following banking day and
willbecreditedthesecondbankingday.

i. Whatistheproofofasuccessfultransaction?

A systemgenerated transaction acknowledgment number will be shown on

screenforeverysuccessfulbillspayment.

6. FundTransfer

a. HowcanIavailofthefundtransferfeature?

Submit to your servicing branch a dulyaccomplished LIEMA Form indicating

yoursourceanddestinationaccountsforthefundtransferfacility.

b. Whattypesofdepositaccountscanbeenrolledforfundtransfer?

Your LANDBANK iAccessenrolled Peso deposits account/s (individual or joint*

or)canbeenrolledforfundtransfertransactions.

*Jointandaccountsarelimitedtoviewingornonmonetarytransactionsonly.

c. CanImakeanonlinefundtransfertransactiontootherbanks(nonLANDBANK
accounts)?

Destination accounts for online fund transfers are limited to LANDBANK ATM
Accounts(Savings&Current)andRegularCurrentAccountsonly.

d. Howsooncanthefundtransferfeaturebeaccessed?

You can access this feature as soon as your depository branch approves your
enrollment.

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e. Is there a limit to the number of accounts that can be enrolled for fund
transfer?

There is no limit in the number of destination accounts that you can enroll
provided it is your OWN account. However, enrollment of 3rd party destination
accountsislimitedtofive(5)accountnumbersperLANDBANKiAccessID.

f. Whatisthedailymaximumamountforfundtransfer?

Thereisnolimitontheamountthatcanbetransferredtoadestinationaccount
(ownaccountor3rdpartyaccount).

g. HowcanIincludeadditionaldestinationaccountsforfundtransfer?

SubmittoyourservicingbranchaLIEMAformindicatingtheadditionalaccount
numberstobeenrolledinthefundtransferfacility.

h. Whenwillthefundtransfertransactionbeposted?

Fundtransfertransactionsarepostedonrealtimebasis.

i. Whatistheproofofasuccessfulfundtransfertransaction?

A system generated transaction acknowledgment number will be shown on

screenforeverysuccessfulfundtransfer.

7. CheckbookRequisition

a. CantheCheckbookRequisitionfeaturebeaccesseduponenrollment?

You can access this feature as soon as your enrollment is approved by your
depositorybranch.

Checkless ATM accounts are not eligible for enrollment in the Checkbook
Requisitionfacility.

b. Howmanycheckbookscanberequestedonline?

Amaximumofthree(3)checkbookscan be requestedper day. Eachrequestis

subjecttovalidationandapprovalofyourdepositorybranch.

c. HowwillIknowifmyrequestwasapproved?

Anemailindicatingtheapproval(orrejection)ofyourcheckbookrequestwillbe
senttoyourenrolledemailaddressandyouremailinboxinsideyourLANDBANK
iAccessaccount.

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d. Whenwillmyrequestedcheckbook/sbeavailable?

Onceyourrequestisapprovedbyyourdepositorybranch,youraccountwillbe
debited for the cost of the requested checkbook/s. After three weeks from
approval of your request and before pickup, you may contact your depository
branchtoensureavailabilityofthecheckbook/s.

e. Howmuchisthecostpercheckbook?

A checkbook is worth P180.00 and P350.00 for personal and commercial

accounts,respectively(pricesaresubjecttochangewithoutpriornotice).

8. ReportofLostorStolenCard

a. IfIreportmylostATMcardonline,whenwilltheATMcardbeblocked?

YourATMcardanditscorrespondingaccountwillbeautomaticallyblockedonce
youreportalost/stolencard.Asystemgeneratedacknowledgmentnumberwill
beshownonscreenasreferenceofyourtransaction.

Once blocked, your card will be captured when used in LANDBANK ATM.
Likewise, transactions will also be blocked when used in
Expressnet/Megalink/BancnetATMs.

b. OncemyATMcardisblocked,canItransactusingotherchannels?

Yes, you can continue transacting via LANDBANK iAccess, LANDBANK Phone
Accessandoverthecounter.OnlytransactionsviaATMshallbeblocked.

c. HowdoIcancelthistransactionincaseIfindmyATMcard?

Submit to your depository branch a dulyaccomplished ATM Card

Request/Update Form (ACRUF). This form can also be downloaded and printed
from the LANDBANK iAccess website (https://www.lbpiaccess.com). The form
can be found at the righthand side menu (Features Download Forms and
Reqs)afteryoulogin.

9. ChangeofPassword

a. WhendoIchangemypassword?

For security purposes, the LANDBANK iAccess will require you to change your
passwordevery90 daysor wheneveryoudeemitnecessary.Anotificationwill
appearonyourscreenfive(5)daysbeforeexpirationofyourpasswordtoremind
youtochangeyourpassword.

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If you feel that your password has been compromised, we encourage you to
changeyourpasswordimmediatelyusingtheChangePasswordutility.

10. Logout

a.Whatislogoutfor?
Logout is a command used to end the online session. It is important that you
avoidimproperlogoutbyclickingtheXbuttonontheupperrightcornerofthe
screen or the back arrow of your browser. Improper logout ends your session
butyouwillhavetowaitfor20minutesbeforeyoucanloginagain.

D. Security

1. IsmyLANDBANKiAccessaccountsecure?

Yes,yourLANDBANKiAccessaccountissecurebecause:
a. ItisusingyournominatedLANDBANKiAccessIDandpassword;
b. It is protected with 128bit SSL encryption technology to ensure privacy and
confidentialityofaccountinformationandtransactions;
c. It is authenticated and certified by the Verisign digital certificate authority.
VeriSign is the leading Secure Sockets Layer (SSL) certificate authority enabling
secureecommerce,communications,andinteractionsforWebsites,intranets,
andextranets.(Fig.1)
d. Its Uniform Resource Locator (URL) has an additional "s" string, which signifies
thatthewebsiteissecure.(https://www.lbpiaccess.com).(Fig.1)
e. Its login page screen has a lock icon which also indicates that the website is
secure.(Fig.1)
f. IthasaclickableVerisignicon,whichlinksyoutotheVerisigndigitalcertificate.
(Fig.1)
g. Itisprovidedwithanautomaticlogoutfeatureafter20minutesofinactivity.

Fig.1

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2. HowwillweknowthatweenteredtherightLANDBANKiAccesswebsite?

From the login page, click the VeriSign icon to verify the websites authenticity
(Fig.1).YoushouldberedirectedtotheVerisigndigitalcertificate(Fig.2).

Fig.2

3. How do I ensure continued protection of my LANDBANK iAccess account and

password?

You play a vital role in protecting your account. The following are our
recommendations on how you can protect your LANDBANK iAccess account and
password:

a. Donotwriteorrevealyourpasswordtoanyone.
b. Make your password hard to guess but easily remembered by you. Use a
combinationofnumbers,upperandlowercaseletters.Avoidobvioustermsthat
may be associated with you like name, birthday and telephone number. Avoid
usingrepetitiveorconsecutivedigits.
c. Check account balances and statements regularly to identify unusual
transactions.
d. Changeyourpasswordregularlyorwheneveryoudeemitnecessary.
e. Donotleaveyourinternetbankingsessionunattendedatanytime.

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f. Always exit using the logout button to ensure you end your internet banking
sessionsecurelybeforegoingtoothersites.
g. CheckemailmessagessenttoyoubyLANDBANKiAccessregardingyourinternet
bankingtransactions.
h. Contact LANDBANK immediately if you suspect something unusual with your
LANDBANKiAccessaccount.

E. ConcernsandProblemsEncountered

1. Errormessages

OnlineEnrollmentPage
1) Invalidaccountnumber

Makesuretodoublecheckifyouhave
correctlykeyedinyouraccountnumber.
2) Accountiscurrentlyenrolled Accountnumberiscurrentlyenrolledinthe
asownaccount
LANDBANKiAccessFacility.Youmaylogin
usingyournominatedLANDBANKiAccessID
andpassword.
3) Errorwhilecheckingaccount Thesystemhostisdownorundergoingsystem
number
maintenance.
4) ErroraccessingCMSXRF
Thesystemhostisdownorundergoingsystem
file
maintenance.
5) UserIDalreadyexists
TheUserIDyouareenrollingisalreadyinuse.
YoumaynominateadifferentUserID.
Thepasswordyouwillnominateshouldbea
6) Passwordshouldonly
combinationofnumbersandlettersonly.
containalphaandnumeric
Specialcharacters(e.g.$,%,,.,#)
characters
arenotallowed.
7) Domainnamedoesnotseem Pleasecheckyouremailaddress.Makesure
tobevalid
thatyoukeyinthecorrectdomain(i.e.
@mail.com)youremailaddress.
8) Pagecannotbedisplayed
Thesystemisundergoingsystem
maintenance.
Thesystemisdownorundergoingsystem
9) Nosubmitbuttonatthe
maintenance.
bottomoftheenrollment
page
LoginPage
1) SystemError
Thesystemisdownorundergoingsystem
maintenance.
2) InvalidIDorpassword
IfyouhavecorrectlykeyedinyourUserIDand
password,thesystemisdownorundergoing
systemmaintenance.
3) Youdidnotlogoutproperly. ClickingtheXbuttonattheupperrighthand
cornerofthebrowserwindowinsteadofthe
Pleaseloginagainafter20
Logoutbuttoncausedtheimproperlogout.
minutes.
Pleasewaitfor20minutesbeforeyoulogin

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4) Yourenrollmenthasnotyet
beenapproved.
5) Youhaveexceededthe
maximumallowabletries

AccountSummaryPage
BalanceisNotAvailable

again.
Pleasecontactyourdepositorybranchto
followuptheapprovalofyourLANDBANK
iAccessenrollment.
YourLANDBANKiAccessIDhasbeenlockedby
thesystem.Pleasecall(02)4057800to
requestfortheunlockingofyourLANDBANK
iAccessID.
Thesystemhostisdownorundergoingsystem
maintenance.

2. WhatshouldIdowhenIcannotlogin?

MakesureyoukeyinthecorrectLANDBANKiAccessIDandpassword.Pleasenote
thatyourLANDBANKiAccessIDandpasswordarecasesensitive.

Ifyouinputthewrongpasswordthree(3)consecutivetimes,youwillnolongerbe
able to login. If you still remember your password, you can request to have your
accountunlockedfrom either thecallcenteror yourservicing branch.Youwillbe
askedtoanswerchallengequestionstovalidateyouridentity.

3. Ihavetotallyforgottenmypassword.HowcanIrecovermypassword?

MakesureyoukeyinthecorrectLANDBANKiAccessIDandclickontheForgotyour
Password? link and provide the secret answer to your challenge question. If you
correctlyansweredthechallengequestion,youcansuccessfullylogintoLANDBANK
iAccessandyouwillbedirectedtochangeyourpassword.

However, if your secret answer is also incorrect, please proceed to your servicing
branchfortheresettingofyourpassword.

4. WhyistherenoavailablebalancereflectedintheAccountSummary?

Thesystemhostisdown.

5. WhatshouldIdowhenIencounterproblemsusingLANDBANKiAccess?

If the FAQs do not address your particular problem, you may call your servicing
branch or the LANDBANK iAccess helpdesk at (632)4057800 (available 24 hours
from Mondays thru Fridays). You may also email us at
lbpiaccess@mail.landbank.com.

ContactUs
Letusknowhowwemayhelpyouorhowwecanimproveourservice,pleasecall(632)405
7000totalktoaLANDBANKPhonebanker(available24hoursfromMondaysthruSundays)
oremailusatcustomercare@mail.landbank.com.

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