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    Trust

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    Andrea Nuñez J
    Trust is a complex concept that can be maintained, merged, and change depending on the situation. It involves beliefs, expectations from partners, benefits from actions, and value and engagement in relationships. Trust grows through observing partners' behaviors in trust situations, which often occur naturally. It can decline over time depending on partners' self-esteem. Principles of trust include having integrity, intent to care for others, competence, consistency, transparency, accountability, clear expectations, and contributing value. Violating integrity is more damaging to trust than violating competence, but trust can be restored by increasing credibility and behaving trustworthily.

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    Trust

    Uploaded by

    Andrea Nuñez J
    111 views3 pages
    Trust is a complex concept that can be maintained, merged, and change depending on the situation. It involves beliefs, expectations from partners, benefits from actions, and value and engagement in relationships. Trust grows through observing partners' behaviors in trust situations, which often occur naturally. It can decline over time depending on partners' self-esteem. Principles of trust include having integrity, intent to care for others, competence, consistency, transparency, accountability, clear expectations, and contributing value. Violating integrity is more damaging to trust than violating competence, but trust can be restored by increasing credibility and behaving trustworthily.

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    Trust

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    Trust is a complex concept that can be maintained, merged, and change depending on the situation. It involves beliefs, expectations from partners, benefits from actions, and value and engagement in relationships. Trust grows through observing partners' behaviors in trust situations, which often occur naturally. It can decline over time depending on partners' self-esteem. Principles of trust include having integrity, intent to care for others, competence, consistency, transparency, accountability, clear expectations, and contributing value. Violating integrity is more damaging to trust than violating competence, but trust can be restored by increasing credibility and behaving trustworthily.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    111 views3 pages

    Trust

    Uploaded by

    Andrea Nuñez J
    Trust is a complex concept that can be maintained, merged, and change depending on the situation. It involves beliefs, expectations from partners, benefits from actions, and value and engagement in relationships. Trust grows through observing partners' behaviors in trust situations, which often occur naturally. It can decline over time depending on partners' self-esteem. Principles of trust include having integrity, intent to care for others, competence, consistency, transparency, accountability, clear expectations, and contributing value. Violating integrity is more damaging to trust than violating competence, but trust can be restored by increasing credibility and behaving trustworthily.

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    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    Trust

    Firm confidence in the dependability, truth, ability, or strength of someone or


    something.
    Is complex, can be maintain, merge and change depending on the situation and can
    decline across time.
    Trust involves

    a set of beliefs

    expectation from a partner to another

    benefits that someone get for actions in certain situations

    gain value as a person

    make people engage in their further relationship building

    How and why trust grows, is preserved, and breaks in relationships?

    First, individuals measure the degree to which they can trust their partners by
    observing their transformation and motivation in trust-diagnostic situations.
    Second, trust-diagnostic situations often occur naturally and unintentionally
    during everyday life.
    Third, self-esteem should affect the growth or decline of trust over time in
    relationships.

    Principles of trust
    1. Self-Trust is Credibility
    Trust is about credibility. Credibility boils down into four core issues: your integrity,
    your intent, your capabilities, and your results.
    Integrity includes honesty (telling the truth and leaving the right impression),
    congruence (walking your talk), humility, and the courage to do what is right
    Intent is about motive, your reason for doing something. The motive that inspires
    the greatest trust is genuine caring.
    The behavior that best creates credibility and inspires trust is acting in the best
    interest of others, so when we believe people truly are acting in our best interest,
    we tend to trust them.
    2. Relationship Trust is Consistent Behavior
    The quickest way to decrease trust is to violate a behavior of character, while the
    quickest way to increase trust is to demonstrate a behavior of competence.
    Talk Straight: Be honest. Tell the truth. Let people know where you stand. Use simple
    language. Demonstrate integrity. Dont manipulate people or distort facts. Dont
    leave false impressions.

    Create Transparency: Transparency is about being open, real, and genuine.


    Make things right when youre wrong: Apologize quickly. Demonstrate personal
    humility.
    Show Loyalty: Give credit to others and speak about people as though they were
    present.
    Clarify Expectations: Disclose and reveal all expectations for discussion and
    renegotiate them if needed and possible. Dont assume expectations are clear or
    shared.
    Listen before you speak: Listen to understand fully. Diagnose and dont assume you
    know what matters most to others. Dont presume you have all the answers or all
    the questions
    Commitments: Make commitments carefully and then keep them, and dont break
    confidences.
    3. Organizational Trust is Alignment
    Ensure that all structures and systems are in harmony with the behaviors. Work on
    creating a culture of making and keeping commitments.
    4. Market Trust is Reputation
    This section focusses on applying a similar approach to the earlier chapters, relating
    it to the external marketplace.
    5. Societal Trust is Contribution
    Contribution is the intent to create value instead of destroy it, to give back instead
    of take
    Demonstrate Respect: Treat everyone with respect. Show kindness in the little
    things. Behave in ways that demonstrate caring and concern. Take nothing for
    granted and recognize the contributions made by everyone.
    Results
    When we expect more, we tend to get more; when we expect less, we tend to get
    less.
    Restoring Trust
    Increase your personal credibility and behave in ways that inspire trust. Generally
    speaking, a loss of trust created by a violation of character (integrity or intent) is far
    more difficult to restore than a loss of trust created by a violation of competence
    (capabilities or results).

    Covey, Stephen M. R.; Rebecca R. Merrill, Stephen R. Covey. The Speed of Trust:
    The One Thing That Changes Everything Pub. Free Press. May 2th. 2008. Reprint.

    Levine T, McCornack S. The Dark Side of Trust: Conceptualizing and Measuring Types
    of Communicative Suspicion. Communication Quarterly [serial online]. Fall1991
    1991;39(4):325-340. Available from: Communication & Mass Media Complete,
    Ipswich, MA. Accessed September 16, 2014.
    Simpson J. Psychological Foundations of Trust. Current Directions In Psychological
    Science (Wiley-Blackwell) [serial online]. October 2007;16(5):264-268. Available
    from: Academic Search Complete, Ipswich, MA. Accessed September 16, 2014.
    Whitbourne, Susan Krauss, Ph.D. Fulfillment at Any Age. How to remain productive
    and healthy into your later years. psychologytoday.com Pub September 18,
    2012 Web. December 8, 2014.

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