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    Fish Bone Diagram Qms

    Uploaded by

    Ali Zafar
    The document describes a fishbone diagram generator tool that was used to analyze the problem of ineffective implementation of a quality management system. The tool identified major cause categories of People, Source Reporting, Procedures, Measurement, Environment, and Systems. Specific causes were then entered under each category, such as lack of monitoring, unclear deliverables, and independent working culture. Potential immediate actions were proposed, including scheduled trainings, collaboration meetings, and establishing measurable KPIs and communication protocols.

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    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd

    Fish Bone Diagram Qms

    Uploaded by

    Ali Zafar
    237 views16 pages
    The document describes a fishbone diagram generator tool that was used to analyze the problem of ineffective implementation of a quality management system. The tool identified major cause categories of People, Source Reporting, Procedures, Measurement, Environment, and Systems. Specific causes were then entered under each category, such as lack of monitoring, unclear deliverables, and independent working culture. Potential immediate actions were proposed, including scheduled trainings, collaboration meetings, and establishing measurable KPIs and communication protocols.

    Original Description:

    Fish Bone Root Cause Analysis

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    The document describes a fishbone diagram generator tool that was used to analyze the problem of ineffective implementation of a quality management system. The tool identified major cause categories of People, Source Reporting, Procedures, Measurement, Environment, and Systems. Specific causes were then entered under each category, such as lack of monitoring, unclear deliverables, and independent working culture. Potential immediate actions were proposed, including scheduled trainings, collaboration meetings, and establishing measurable KPIs and communication protocols.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    237 views16 pages

    Fish Bone Diagram Qms

    Uploaded by

    Ali Zafar
    The document describes a fishbone diagram generator tool that was used to analyze the problem of ineffective implementation of a quality management system. The tool identified major cause categories of People, Source Reporting, Procedures, Measurement, Environment, and Systems. Specific causes were then entered under each category, such as lack of monitoring, unclear deliverables, and independent working culture. Potential immediate actions were proposed, including scheduled trainings, collaboration meetings, and establishing measurable KPIs and communication protocols.

    Copyright:

    © All Rights Reserved
    Download as XLSX, PDF, TXT or read online from Scribd
    Download as xlsx, pdf, or txt
    You are on page 1of 16

    Fishbone Diagram Generator 2.

    Problem Statement
    Enter the problem you are trying to
    analyze in the white box below.
    Include as much information on the
    "what", "when", and "how much" of the
    problem. Click "finished" to continue.

    INEFECTIVE IMPLEMENTATION OF THE QUALITY


    MANAGEMENT SYSTEM

    INEFECTIVE IMPLEMENTATION OF THE QUALITY


    MANAGEMENT SYSTEM

    Major Cause Catagories


    Fill in general cause catagories below. For suggested causes, click on
    your business type.You can add or change suggested causes if you
    choose. Click "finished" to continue.

    1 People
    2 Source Reporting
    3 Procedures

    4
    5
    6

    Measurement
    Environment
    Systems

    Specific Causes

    Enter specific causes associated with respective major causes below. Be


    precise and include data whenever possible. Click "finished" to continue.
    #1 People
    #4 Measurement
    ----> Not Following the procedures
    ----> Lack of Monitoring of Output
    ----> Lack of Awareness
    ----> No adequate method to monitor deli
    ----> People/Department Works independently
    ----> No specific & measurable KPI
    ----> Lack of Management/Leadership Skills (QMR)
    ---->
    #2 Source Reporting
    ----> Not communicated to relevant personnel
    ----> Deliverables not clearly defined
    ----> No clear cut and measurable output
    ---->

    #5 Environment
    ----> Lack of leadership/direction
    ----> Lack of proper communication
    ----> Independent Working culture
    ---->

    #3 Procedures
    ----> procedures not being followed
    ----> people not reading the procedures
    ----> not auditing has been made
    ----> no monitoring of implementation

    #6 Systems
    ----> Lack of defined communication syst
    ----> Communication meeting and progre
    ----> Not mandated to report an output on
    ---->

    This software best viewed with 800 x 600


    resolution

    Monitoring of Output
    uate method to monitor deliverables
    ic & measurable KPI

    eadership/direction
    roper communication
    ent Working culture

    efined communication system


    ication meeting and progress meeting not being done
    dated to report an output on a deadline

    Fishbone Diagram
    Environment

    Procedures

    People
    no monitoring of implementation

    Independent Working
    culture

    not auditing has been made

    Lack of proper
    communication
    Lack of leadership/direction

    Lack of defined
    communication system

    people not reading the procedures

    procedures not being


    followed
    Lack of Monitoring of
    Output
    Communication meeting and
    progress meeting not being
    done

    Not mandated to report


    an output on a deadline

    People/Department Works
    independently

    No specific & measurable


    KPI

    No adequate method to
    momitor deliverables

    No clear cut and measurable


    output

    Systems

    Measurement

    Source Repor

    If you are unhappy with the fishbone diagram, click on the appropriate buttons below to adju

    am
    People

    Lack of
    Management/Leadership
    Skills (QMR)

    Department Works
    ently

    not reading the procedures

    Not Following the


    procedures
    Not communicated to
    relevant personnel

    quate method to
    or deliverables

    lear cut and measurable


    ut

    Lack of Awareness

    INNEFECTIVE IMPLEMENTATION
    OF THE QUALITY MANAGEMENT
    SYSTEM

    Deliverables not clearly


    defined

    Source Reporting

    riate buttons below to adjust data

    BASIC CAUSES
    #1

    PEOPLE
    WHY
    WHY
    WHY
    WHY

    #2

    Not following the procedures


    Lack of awareness
    People/department work indepently
    lack of management/leadership
    SOURCE DOCUMENTS

    WHY
    WHY
    WHY

    #3

    Not communicated to relevant personnel


    Deliverables not clearly defined
    No clear cut and measurable output
    PROCEDURES

    WHY
    WHY
    WHY
    WHY

    #4

    Procedures not being followed


    People not reading the procedures
    No auditing has been made
    No monitoring of implementation
    MEASUREMENT

    lack of monitoring of output


    ---->
    ---->
    ---->

    No method to monitor a specific deliverable


    No specific measurable KPI
    Not required and not being pushed by the Management

    ---->
    #5
    ---->

    MANAGEMENT

    Lack of leadership/direction

    Lack of proper communication


    ---->
    ---->
    #6
    ---->

    Independent working culture


    SYSTEMS

    Lack of defined communication systems


    Communication, meetings and progress monitoring not being done

    ---->
    ---->

    Not mandated to report an output on a deadlines

    edures

    ANALYSIS
    IMMEDIATE ACTION

    ork indepently
    t/leadership

    Random Auditing and Issuance of NCR shall be


    QHSE & HR Trainings shall be scheduled pe
    Collaboration meetings - e.g. Marketing & Comm
    Officers are required to submit a monthly pro

    relevant personnel
    ly defined
    asurable output

    Reporting & Deliverable shall be defined in the K


    Reporting & Deliverable shall be defined in the K
    KPI/Departmental Objectives shall be establi

    followed
    e procedures
    made
    plementation

    Random Auditing and Issuance of NCR shall be


    Quality Improvement Program shall be gathered
    Internal Auditing shall be made - this audit shall
    Internal Auditing shall be made - this audit shall

    output

    Output, deliverables and schedule shall be in th


    Updates to be reflected in the weekly report, To

    or a specific deliverable
    ble KPI

    No method to monitor a specific deliverable


    Established KPI to be monitored on a defined fr

    t being pushed by the Management

    Management to mandate Departments to estab

    ection

    Monthly Meetings with All Employees shall be d


    motivation shall be presented

    munication

    culture

    munication systems

    tings and progress monitoring not being done

    port an output on a deadlines

    Develop a List of Meetings


    Agenda to include Quality Initiative and Specific
    Monthly Meeting - Monthly Reporting of KPI
    Independent working culture
    Develop a Communication Protocol - Internal &

    Develop a List of Meetings


    Agenda to include Quality Initiative and Specific
    Monthly Meeting - Monthly Reporting of KPI
    GET IT DONE

    ALYSIS

    ATE ACTION

    d Issuance of NCR shall be done


    gs shall be scheduled per department
    gs - e.g. Marketing & Commercial Meeting together
    d to submit a monthly progress report of the KPIs

    ble shall be defined in the KPI and shall be communicated


    ble shall be defined in the KPI and shall be communicated
    bjectives shall be established

    d Issuance of NCR shall be done


    Program shall be gathered from Employees - Reward System
    l be made - this audit shall be a part of the QHSE KPI
    l be made - this audit shall be a part of the QHSE KPI

    and schedule shall be in the KPI document


    ed in the weekly report, To be reported in the Monthly TMM

    PROGRAMS

    Audit Program and Continual Improvement Program


    QHSE & HR Training Program
    Collaboration meetings - e.g. Marketing & Commercial Meeting together
    Officers are required to submit a monthly progress report of the KPIs

    KPI Objective Setting

    Audit Program and Continual Improvement Program

    Management Review Session (Monthly)

    r a specific deliverable
    e monitored on a defined frequencies

    date Departments to establish a Targets and Objectives

    KPI Objective Setting

    h All Employees shall be done where discussion on teamworks,


    resented
    Monthly QHSE & HR Motivation Training Program

    etings
    uality Initiative and Specific Department Issues (weekly)
    onthly Reporting of KPI
    culture

    Develop a List of Meetings


    Agenda to include Quality Initiative and Specific Department Issues (week
    Monthly Meeting - Monthly Reporting of KPI
    Monthly QHSE & HR Motivation Training Program

    cation Protocol - Internal & external

    Lack of defined communication systems

    etings
    uality Initiative and Specific Department Issues (weekly)
    onthly Reporting of KPI

    Develop a List of Meetings


    Agenda to include Quality Initiative and Specific Department Issues (week
    Monthly Meeting - Monthly Reporting of KPI
    GET IT DONE

    ontinual Improvement Program


    g Program
    gs - e.g. Marketing & Commercial Meeting together
    d to submit a monthly progress report of the KPIs

    ng

    Continual Improvement Program

    w Session (Monthly)

    Motivation Training Program

    etings
    uality Initiative and Specific Department Issues (weekly)
    onthly Reporting of KPI
    Motivation Training Program

    munication systems

    etings
    uality Initiative and Specific Department Issues (weekly)
    onthly Reporting of KPI

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