MANAGEMENT STUDIES

Management of Change
Notes
venkat

2012

CHANGE MODELS
As organizations evolve and come to be seen as dynamic,coping systems,the concept of how they change and methods by which they manage change has continued to be refined.Managing a process of change in an organization can be highly complex task and is often essential for effective organizational development(OD).

Different models of change are

1.The Focus of Change 2.Lewins Force Field Model 3.The Three Stage Lewin Model of Change 4.The Seven stage Huze Model 5.Popular Change Management Interventions 6.Change Management Agents

The Focus of Change

Leavitt et al(1973)proposed that change may focus on any one of four systems in an organization. Structure - Levels of hierarchy,spans of authority,centralization Technology - complexity,degree of employee usage,operator control and responsibility People - values,beliefs,attitudes,motives,drives,competencies,KSA s Task - Job Design,repetitiveness,physical&cognitive demands,autonomy&discretion

Lewins Force Field Model

A classic model of OD,commonly referred to as the forcefield model was proposed by Kurt Lewin in 1951.He described organizations as systems which are held in a constant state of equilibrium by equal and opposing forces.The model suggests that a range of driving forces which exert pressure for change are balanced by a number of opposing resisting forces.Driving forces urging change might include the availability of new technology,economic pressure from competitors or even changes in local or national legislation.Conversely,resisting forces might include a firmly established organizational culture and climate or industry specific customs.Lewin proposed that any process of organizational change can be

thought of as implementing a move in the equilibrium position towards a desired or newly established position. The Three Stage Process of Change Lewin suggested a three stage process change implementation which is necessary for effective change within an organization.Those three stages are 1. Unfreeze - Creation of motivation to change : An organization must be prepared for any change which is about to occur.This process is known as unfreezing and involves the investigation of resisting forces.Any premature unilateral or authoritarian increase in driving forces will be met by an equal and opposite increase in resisting forces. No change will occur unless there is motivation within the organization to do so.If there is no motivation,it must be induced.This is often the most difficult part of any change process.Change not only involves learning ,but unlearning something that is already present and well integrated into the personality and social relationships of the individuals.It is for this reason that an organizations culture can often act as a resisting force to change. Practice : The following methods are often used by managers and consultants to unfreeze an organizational system. Disconfirmation or a lack of confirmation of present behaviours or attitudes. Creation of guilt,discomfort or anxiety to motivate change. Creation of psychological safety by reducing barriers to change or reducing threat caused by past failures Provision of information to employees and stakeholders giving knowledge of the first stage of the change process.

2. Change Adjusting the equilibrium : Developing new attitudes,beliefs,values and behaviours based on new information.Once the resisting forces have been investigated,understood and minimized,the change can be implemented.Resisting forces are reduced and driving forces increased.Doing so adjusts the position of equilibrium towards the desired balanced position.

Practice: There are three main approaches with which change may be implemented: Rational-Emperical Change, or OD,is seen as a process of rational persuasion whereby the benefits of the change are logically explained to those who are influenced by it. Normative Re-educative

This approach also assumes employees are rational individuals,but acknowledges the existence of socio-cultural norms within organizations.It challenges established values,beliefs,attitudes and norms and re-educates employees into the new techniques of working.

Power Coercive This method of change involves a process of the imposition of legitimate authority.Feedback may be denied and no alteration to plans may take place as a result of resistance.This approach simply forces through change by authority. Practice: Methods used by managers and OD Consultants to lead change: Established a sense of urgency. Forming a powerful leading coalition. Creating and communicating a vision. Empowering others to act on the vision. Planning for and creating short-term wins. Institutionalizing new approaches. The Seven-stage Model of Change In 1980,Edgar Huse proposed a seven-stage OD model based on the original three-stage model of Lewin. 1.Scouting - Where representatives from the organization meet with the consultant to identify and discuss the need for change.The change agent and client jointly explore issues to elicit the problems in need of attention.

2.Entry - This stage involves the development of,and mutual agreements upon both business and psychological contracts.Expectations of the change process are also established. 3.Diagnosis - Here,the consultant diagnoses the underlying organizational problems based upon their previous knowledge and training.This stage involves the identification of specific improvement goals and a planned intervention strategy. 4.Planning - A detailed series of intervention techniques and actions are brought together into a timetable or project plan for the change process.This step also involves the identification of areas of resistance from employees and steps possible to counteract it. 5.Action - The intervention is carried out according to the agreed plans.Previously established action steps are implemented. 6.Stabilization & Evaluation - The stage of refreezing the system.The newly implemented codes of action,practices and systems are absorbed into everyday routines.Evaluation is conducted to determine the success of the change process and any need for further action is established. 7.Termination The OD consultant or change agent leaves the organization and moves on to another client or begins an entirely different project within the same organization. Practice : The 7 stage model is a useful heuristic to illustrate the complex nature of organizational change.However,such neat linear models are prone to oversimplify situations.The pace of organizational change in todays rapidly developing economic climate can result in the refreezing stage never being reached or completed..This means that organizational systems often undergo a continuous series of change interventions and rarely revert to a stabilized state of equilibrium.In other words,change is often so rapid and recurrent that the system fails to restabilize itself before the next change initiative is conducted.Organizations prone to fashion and fads in managerial practice particularly suffer from this effect. Popular Change Management Interventions Survey Feedback A complex and skilled set of procedures involving design,administration,analysis and feedback of a series of questionnaires to tap staff attitudes and opinions.Feedback meetings are also held with staff to change attitudes and modify behavior.

 Quality Circles(QCs)- Where small groups of employees who work in a similar field meet regularly to identify,analyse and solve product-quality and production problems and to improve general operations.Helps to motivate change by increasing perceptions of employee

participation,communication and job satisfaction.Although QCs have been shown to influence staff attitudes,this impact may not necessarily translate into higher levels of production Process Consultation(PC)- A client-centered approach to help the client organization to help itself.PC has the underlying objective of facilitating and developing the capacity of the client organization to self-rejuvenate over the longer term.The process of PC is a set of activities conducted by the OD consultant that helps the client to perceive,understand and act upon the process events that occur in the clients environment in order to improve the situation.PC may be compared to the purchase of expertise concept and doctor-patient analogy. Team Building Groups of workers are formed into T-groups and examine intra-group processes and their interpersonal styles and impacts upon others.However,there is weak evidence of success as T-groups are left purposefully unstructured by the trainers.

The Focus of Change Management Agents

Technician The client organization diagnoses their own problems and formulates their own solutions.The OD consultant merely comes in to implement their plans.In this situation the organization is in complete control.

Expert The client organization diagnoses their problems and the consultant is hired to propose solutions.In this case there is a joint ownership of the solution.

Coach In this case the organization is aware of a problem and can see symptoms but is not certain what exactly the problem is ,or how to go about finding a solution.Here,the consultant helps the organization to understand their problems.In this scenario there is joint ownership of both the problem and solution between the consultant and the organization.

Mentor/Counsellor-Relationship based on support&partnership.Enables org to help itself.Consultant operates at very senior level.Sets up future success,as the org solves its own problems.

Comparision of Planned Change Models

Conceptions of planned change have tended to focus on how change can be implemented in organizations.Called theories of changing , these frameworks describe the activities that must take place to initiate and carry out successful organizational change.We can compare three models of changing:Lewins change model,the action research model and the positive model.These frameworks have received widespread attention in OD and serve as the primary basis for a general model of planned change. Lewins Change model: One of the early fundamental models of planned change was provided by Kurt Lewin.He conceived of change as modification of those forces keeping a systems behavior stable.Specifically, a particular set of behaviours at any moment in time is the result of two group of forces : those striving to maintain the status quo and pushing for change. When both sets of forces are bout equal,current behaviours are maintained in what Lewin termed a state of quasi-stationary equilibrium.To change that state,one can increase those forces pushing for change,decrease those forces maintaining the current state,or apply some combination of both. Lewin viewed this change process as consisting of the following three steps,which are shown below.

Unfreezing

Moving

Refreezing

1. Unfreezing : This step usually involves reducing those forces maintaining the organizations behavior at its present level.Unfreezing is something accomplished through a process of psychological disconfirmation.By introducing information that shows discrepancies between behaviours desired by organizational members and those behaviours currently exhibited members can be motivated to engage in change activities. 2. Moving : This step shifts the behaviour