POS Guide
POS Guide
POS Guide
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Affordable Software for the Automotive Industry
499 The Orig
inal
“Service y
Review”
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Affordable Software for the Automotive Industry
$
499 Fast and Easy Automated Updates
Download The Latest Vehicle
800-296-0177 www.egenuity.com sales@egenuity.com Information At Your Convenience
our business. It takes little time for new employees to learn how to use receivables as well as inventory control/management all from a handheld
LubeSoft, but at the same time it has very valuable management tools wireless scanner. I-lube has the ability to manage all inventory, including
that we use to improve our business. Most importantly, ISI has been more the ability to e-mail purchase orders.
like family than a supplier. They are always responsive to our needs and The system’s VIN scanning claims an unmatched ability to decode 99.6
helpful with any questions or problems that we have. The support team at percent of VINs.
ISI is second to none, and it shows each time we call. The years of real lube I-lube can e-mail purchase orders/receivables as well as transfer
operations experience ISI brings to the table cannot be matched by any inventory between locations using the company’s proprietary e-mail
other software company.” system. The system is also capable of learning the pattern of a vehicle’s
– Ray Keating, vice president of Operations service history and generating reminders
LubePro’s based on that pattern.
The I-lube system can be linked directly
Key features of ISI system: to many accounting packages and is
4WebCentral — flexible, web-based reporting tools that utilize a currently capable of generating 60-plus
warehouse of LubeSoft data on a centrally located website. reports. In addition, I-Lube has the ability
4Graphical service review, presented in “red/yellow/green” based on to access its SQL database remotely
manufacturers recommendations, that improves ticket average. allowing bigger corporations the ability to
4DashBoard, a graphical heads-up display of near real-time store process data/generate custom reports.
performance; target numbers to actual numbers and allows for store- Finally, I-lube has the ability to print static reminder labels specific to
to-store comparison. customer’s requirements.
4VIP Customer Club Program allows operators to use “nth” service reward,
coupons and discounts to build customer loyalty programs. Inter-Link’s tech support process:
4Cost-effective marketing programs like DriverSide Online Garage and The company offers 24/7 live technical support on all products. Inter-
CarFax Service Link integrate with LubeSoft to provide direct marketing Link claims that I-lube has one of the industry’s lowest rates of technical
tools focused on acquiring new customers and increasing revenues. support issues per customer per year. As such, the company is able to
4Wireless handheld greeter with scanner for VIN explosion and inventory respond immediately to any technical support issues and can usually fix
counts. any issues within a few minutes. Even in situations where a customer has a
4Business and software controls allow audit tracking for cash and complete hardware failure, such as the hard-drive on their main server, the
inventory control and management, security protections for employee company claims it can re-install I-lube within an hour.
management and systemic security schemes.
4Plain paper invoices or pre-printed. Ongoing support:
4Full featured point-of-sale featuring shared customer data, fleet The company offers its customers a full range of 24/7 software and
management, inventory, invoicing, employee management, marketing, hardware support for the I-lube system. Company servers are updated
estimating, and integrated Chek-Chart and vehicle data. weekly with new VIN scanning data and monthly with Chek-Chart updates,
4Centralized configuration tools (OIL Central) provides for back office as well as vehicle catalog data. When newer versions of I-lube are available,
configuration of key setups. they are placed on the server as well. Customers need only run an auto-
updater and download all of the latest data to ensure their system is up to
date. Inter-Link does not charge for new features or add support fees for
Inter-Link different modules. The company’s software and support is one price and
www.pcilube.com includes the newest features that become available.
866.724.5823 For more information, see ad on page 46.
What customers like best about Inter-Link:
Inter-Link offers a complete POS system (I-lube) including, if required, “Probably the biggest compliment we receive is on our ability and
hardware, software, static sticker and invoice printers, VIN scanners, willingness to customize I-lube for our customers. No matter what our
inventory scanners, bay command modules and biometric fingerprint customers want, we’re willing to add it to our system. In fact, we provide an
scanners. online users forum/community exclusively for all of our customers to make
I-lube’s bay command module can display vehicle information as well suggestions, read feedback and talk with one another. Many suggestions
as critical fluid capacities/recommendations for the bay technician on that have been posted on our forum have been incorporated into I-lube.
an easily readable back-lit LCD display. The system can be connected to Our reasonable tech support, features and system stability no doubt
the company’s back-office solution, called Cortex, which allows operators impress our customers.”
to access reports across multiple I-lube systems all in one location from
anywhere in the world. In addition, with store sharing I-lube has the ability Key features of I-lube:
to transfer customer/vehicle data and service history between locations. 4Bay Command Module, a proprietary LCD device designed to provide
I-lube incorporates the ability to scan/receive purchase orders/ filter catalog/vehicle information for the lower technician.
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Affordable Software for the Automotive Industry
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499
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Inter-Link, Continued simple to use and both cashier and bay computers are touchscreen.
“With LogicLube, operators can choose any credit card processor
4VIN scanning. they wish. The management software is browser based and there are no
4Biometric fingerprint readers to enhance log-in and security. monthly fees to access data. From any computer or iPhone, operators can
4Graphical reports for displaying mission-critical data. locally or remotely run all reports, check labor, check/update inventory
4Inventory scanners with the ability to receive inventory on the scanner, and change service prices. In addition, operators have access to a digital
scan in purchase orders and maintain store inventory all on a remote, dashboard that shows up-to-the-minute revenue and car counts.”
wireless handheld scanner.
4Learning reminder system, which generates reminder cards/e-mails on Key features of MicroLogic systems:
a learned system of customer behavior. 4Wireless handheld PDA for work order creation.
4Cortex enterprise-level back office solution. 4Touchscreen bay computer.
4Ease of use. 4Static sticker printing.
4Customizability — customers know features can be added. 4VIN scanning.
4Scalability; with its enterprise level solutions and data access 4Manufacturer service recommendations and intervals.
components, I-lube allows companies to grow on multiple levels. 4Engine diagrams specific to the vehicle that technicians are servicing.
4Inventory control and management.
4Full-page invoice and work order printing with service intervals.
MicroLogic Associates 4Browser-based management system (with no monthly fees).
www.micrologic.net 4Integrated high-speed credit card processing with ability to choose any
973.598.0808 card processor.
4Carwash system integration.
MicroLogic offers LogicLube software, allowing lube operators to create
a database that can easily be used to send friendly reminders as well as
assist the employee team in recognizing customers when they frequent PM Attendant
the business. www.pmattendant.com
With the LogicLube Hand Held, technicians can scan a vehicle’s VIN to 866.341.7449 For more information, see ad on page 39.
find critical information such as the recommended oil and air filter, as well
as the vehicle make and model. This information communicates wirelessly PM Attendant offers a 100 percent web-based POS system that runs on
to the system to create “Pending Work Orders” for bay technicians. equipment selected by the lube operator. The system features Chek-Chart
A large touchscreen bay computer is designed to maximize the speed interoperability with 20 filter databases, lubrication specs, severe-service
of the services being performed. Engine diagrams, recommended service intervals, oil reset procedures, engine diagrams and chassis diagrams.
intervals and services checklists provide technicians a guide to reference In addition, PM Attendant
while preparing and/or performing the required service. features a VIN scanner
for easy access to vehicle
MicroLogic’s tech support process: information.
MicroLogic has 24/7 support available. The company has the ability to The company’s system
connect to all of its customers’ sites for remote diagnostics. Customers comes with an employee
can call to request support; or recently, MicroLogic added the ability for its time clock, an inventory management function, cash drawer management,
customers to log into a portal, which allows them to create service/trouble internal credit card processing and signature capture. The system can
tickets. Users can then track the progress of the trouble tickets with the print “service due” graphs and features integrated marketing solutions.
response from the support person listing the solution to the issue. Support Management features include QuickBooks interface, purchase orders,
times are based upon the severity of the call. accounting function (with accounts receivable, monthly statements, aging
report, etc.), management reports and the ability to access data from any
Ongoing support: smartphone.
MicroLogic support includes: software updates, upgrades, new releases The system can also print plain paper invoices and static reminder
of software features, remote on-line training and remote connectivity to labels. PM Attendant creates data backups remotely and on an operator’s
system for diagnostics and troubleshooting. All of these are included with own computer.
the annual support fee.
PM Attendant’s tech support process:
What customers like best about MicroLogic: When customers call tech support, they usually talk to a person at that
“Customers have the ability to use a handheld PDA to scan the VIN to let moment and get their question answered immediately. Because PM
the service greeter automatically know the vehicle make and model with Attendant’s system is web based and does not rely on the configuration of
the recommended primary and secondary oil and air filters. The system is a shop’s computer, the company notes it receives few tech support calls.
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Affordable Software for the Automotive Industry
499 Custom Integrated Gift Cards
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PM Attendant, Continued (Activant, Chek-Chart, WHI Nexpart, WiseConnect, NAPA, ALLDATA and
WORLDPAC), accounts payable/accounts receivable, marketing and
All software updates are performed on the company’s server, eliminating follow-up functions (allowing operators to send letters, postcards and/or
headaches for customers, who simply log in each day. e-mail), inventory control, accounting interfaces to all major accounting
packages, enhanced reporting, time clock, integrated credit card swipe,
Ongoing support: integrated caller ID, oil static cling printer, Smart eCat (a module that
Because the system is web-based, hardware updates are not required allows connectivity to major parts suppliers for fast parts look-up and
unless an operating computer becomes unreliable. Software updates ordering), Smart Jobs (customized jobs that automate part and labor look-
are performed automatically, meaning no update discs. All Chek-Chart up), Smart Pricing (automatic part pricing to ensure profit margin), margin
updates occur automatically and in a timely fashion. For example, 2010 indicators, VIN decoding, fast tire quoting, bar coding for VIN scanning and
Chek-Chart data was updated beginning in September 2009. adding parts to tickets and coupons, and Central Service for SaaS multi-
Based on the customer’s preference, training can be performed over the store reporting
phone using GoToMeeting or on site.
R.O. Writer’s tech support process:
What customers like best about PM Attendant: Customers can contact technical support by a phone call, e-mail or directly
“Ease of use, and it works. I think most computer programmers try to make from the R.O. Writer software. According to the company, service is fast and
things too complicated. I received an e-mail from one of our customers dependable. For more complex issues, support technicians employ the
around Christmas and he said, ‘You guys deserve the business, as you latest tools to remotely access the customer’s computer via the Internet.
are very good at doing what you promise to do and following through In 2009, the company claims its technical support satisfaction was rated at
with your commitments. We are happy we chose you.’ I couldn’t be more 98 percent by customers.
proud of all the people behind the scenes that make this operation run so
smoothly, and this statement is a true reflection of what we believe. We Ongoing support:
take all our customers’ comments to heart and feel they are an extension R.O. Writer’s software maintenance program allows customers unlimited
of our family.” access to its support desk, website and all software updates/enhancements.
The company offers monthly on-line training classes along with hands-on
Key features of PM Attendant systems: training classes in its training center.
4Web-based system.
4Chek-Chart with 20 filter databases. What customers like best about R.O. Writer:
4Internal credit card processing (Visa, Mastercard, Discover, American “R.O. Writer Express is a touchscreen kiosk version of the R.O. Writer
Express, Voyager, Wright Express). shop management software. With Express, all maintenance services can
4Integrated marketing solutions (Loyalty Club, DriverSide, Throttle It Up, be quickly estimated and invoiced. It’s fast and easy to learn. For more
Mailmark, Workflow One). complex repair services, you can switch to R.O. Writer and have all of the
4Inventory management. estimating power of this time-tested product. R.O. Writer and Express work
4Management reports (sales, accounting, etc.). together seamlessly to give you fast maintenance services and the ability
4QuickBooks interface. to estimate the most complex full service repair jobs.”
4Customer logins from any web browser or smartphone.
4Accessible by any smartphone (iPhone, Blackberry, etc.). Key features of R.O. Writer systems:
4Peripheral hardware interface (static labels, VIN scanner, signature 4Incorporates 20 years of specialization in auto repair.
capture, cash drawer, etc.). 4User friendly, fast, touchscreen estimating of all maintenance services.
4Integrated cataloging for parts and labor.
4Smart eCat connectivity to parts suppliers for on-line part pricing.
R.O. Writer 4Feature-rich Shop Management Software with A/P, A/R, inventory
www.rowriter.com control and marketing.
800.881.5859 4R.O. Writer is modularized — only purchase the software that you need.
As your business grows, you can add additional modules.
R.O. Writer offers four products — R.O. Writer Shop Management Software,
a shop management software solution for automotive repair and tire
shops; R.O. Writer Express, a touchscreen kiosk software for the quick lube Sage Microsystems
industry that works in conjunction with R.O. Writer; R.O. Writer Mobile, www.sagesystem.com
a handheld version of R.O. Writer that scans and decodes VINs, start 800.724.7400 For more information, see ad on page 3.
estimates, controls inventory and more; and R.O. Writer Central Service, an
enhanced web-based multi-shop reporting tool. Sage Microsystems offers the QuickTouch POS system and NexGen central
The systems offer POS estimating and invoicing, catalog integrations office management system.
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Affordable Software for the Automotive Industry
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499 Custom Charts & Graphs
Customize The Dashboard To Meet Your Needs
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The QuickTouch system features customer invoicing, VIN decoding for personnel have spent time in our customers’ centers. They are trained on
accurate vehicle identification and specifications, automatic windshield the Sage products, use of the products in the real environment and also
static sticker printing; customer service history with complete stored about the businesses our customers operate.
invoices; a“Service Maintenance Schedule”sales tool with colored gauges for “Third, Sage’s software design is focused on ‘what makes money for our
recommended services; integrated Motor Information Systems’ databases customers.’ Sage created the service recommendations sales tool that uses
for vehicle specifications, part numbers and service recommendations; brightly colored gauges to educate customers on their vehicle needs — an
flexible service setup designed industry first — making it simple for our customers’ techs to sell additional
for oil change, repair and profitable services.”
carwash centers; customer
thank-you and reminder card Key features of Sage systems:
management; daily sales, service 4Windows based for user familiarity and availability of equipment.
and employee management 4Exclusive touchscreen-based design paralleling retail and hospitality
statistics; employee time clock industries for speed, accuracy and ease of use.
and productivity tracking; inventory management including automatic 4“Service Maintenance Schedule” gauges sales tool based on current
purchase orders; fleet vehicle management and accounts receivable; mileage, previous service history and recommended service interval.
QuickBooks accounting interface for general ledger; and connectivity with 4Employee security at all levels of the QuickTouch system with exceptions
NexGen, Sage’s central office business management system. recorded and audit reports available throughout.
4Comprehensive reporting in all areas.
Sage’s tech support process: 4Purchase order processing of inventory including complete order
The Sage Customer Support Help Desk is available to customers 24 hours a posting with the touch of a button.
day and seven days a week. Customers call a toll-free number, and the call 4Fleet A/R with statements that show vehicle and service detail.
is answered by a Sage customer service representative. 4Reminder/thank-you card printing on in-house QuickTouch printers.
Sage Customer Support allows customers to ask questions regarding 4Interfaces to QuickBooks and a variety of companies that provide
hardware, software, training and general business operations. Technical processing for customer follow-up.
support calls are placed in a support queue and are either answered 4NexGen central management system allowing access to complete store-
immediately or in the order they were received. Sage’s support call average level information from any Internet connection anywhere, anytime.
response time is eight minutes and average resolution time is 18 minutes.
In the event that the customer’s system is inoperable, the call is answered
immediately. Sales and administrative calls are routed to the appropriate ST&J Retail
Sage representative and are either answered immediately during regular www.stjretail.com
business hours or answered the next business day, if received after regular 866.220.1161
business hours.
ST&J Retail offers a POS computer system with accounting export function,
Ongoing support: VIN scanning and static label printing.
Sage offers its customers an ongoing support program called Guardian,
which includes free unlimited toll-free customer support, annual software ST&J Retail’s tech support process:
updates to QuickTouch and NexGen, and updates to Motor’s technical Software is supported by a 24-hour, seven-day-a-week help desk, while
databases. Sage invests heavily in its annual software updates, which hardware is supported by a next-business-day onsite process.
consistently provide customers with new features. Most of these changes
come directly from requests from the company’s customers. Sage is Ongoing support:
committed to keeping its customers’ systems technologically current. One major software update per year; computer hardware has a five-year
Motor Information Systems (publishers of the Chek-Chart Lubrication lifecycle. Training is included in purchase price.
Guide) provides updates to its technical databases at least four to five
times per year. As soon as new information is received from Motor, Sage What customers like best about ST&J Retail:
immediately updates its customers’ systems to ensure they have the most “Robust hardware, wireless VIN scanning, integrated credit/debit and a
current vehicle specifications possible. single point of contact for all POS elements.”
What customers like best about Sage: Key features of ST&J Retail systems:
“Our customers consistently comment on three important virtues of 4VIN scanning for accurate vehicle identification.
Sage and our products. The first is ‘extreme ease of use.’ Our exclusive 4Export financial data to common accounting programs.
touchscreen interface is fast, colorful and great for customer interaction. It 4Customer-facing display for additional advertising.
is the standard in retail and restaurant POS system environments. 4Easy to use GUI interface.
“The second is ‘excellent customer service.’ All Sage technical support 4Backed by 24/7 help desk support team. S
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