RURAL KIOSK BANKING SOLUTION

FOR

STATE BANK OF INDIA

Application User Manual

TCS Confidential

TABLE OF CONTENTS

TABLE OF CONTENTS.........................................................................................2
1LOGIN...........................................................................................................................................................3
2Customer Creation........................................................................................................................................5
3Continue Customer Creation......................................................................................................................12
4Existing Customer.......................................................................................................................................14
5Cash Deposit................................................................................................................................................18
6Cash Withdrawal.........................................................................................................................................20
7Balance Enquiry..........................................................................................................................................22
8Statement of Account..................................................................................................................................24
4.6 Add Beneficiary ......................................................................................................................................25
4.7 Delete Beneficiary...................................................................................................................................27
5Funds Transfer............................................................................................................................................28
5 Options........................................................................................................................................................32
5.1 Change Login Password.........................................................................................................................32
6Change Transaction Password...................................................................................................................33
6Sub KO Configuration................................................................................................................................34
7Authorize KO...............................................................................................................................................36
6 Reports........................................................................................................................................................36
7.Identity Card...............................................................................................................................................38
8. Download Files..........................................................................................................................................39

LOGIN

This option allows the KO user to login and access the services for kiosk banking. The user has to
enter the below link in address bar of internet explorer browser.
http://www.sbikiosk.com/
The user will get the following screen.

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Enter user Id in the user Id text box.

Enter the password in the password text box.
Select the Language required.
Click on the Login button.
System asks for Finger print verification of KO. The below window will be displayed
with preferred finger to be captured.

Click on Capture button to start the process of finger print verification. If the captured
finger print is not matched with the existing finger print then system will verify for other
preferred finger. This process continues till any of the finger print is matched with
existing finger print (only for three fingers).
If any of the finger prints is matched then KO can login in to the application. The below
figure represents the page when KO login in to system. The shown services in this page
are provided to that KO user.

Note: Login Id and Password are case sensitive.

Customer Creation

To view this screen, click on Customer Creation sub link in the main menu. This option allows
the user to create new customer.

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Click on Customer Creation sub link in the main menu and the above page is
displayed.
This page displays the guideline for the customer creation procedure.
Click on the Start link.
The following screen asking for the first name and last name will be displayed.

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Enter the first name and last name fields and click on continue.
Then Fingerprint capture page will be displayed.

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New window will be opened to indicate which finger to be captured. Now KO has to
click on capture button to capture the corresponding Finger print.
Submit button should be clicked once the finger print is captured successfully. If
finger print is not captured properly then above procedure has to be repeated for same
finger till capturing is successful.
The above procedure should be repeated for 6 fingers of customer shown in the
window.
When all finger prints are captured successfully, KO can choose 3 preferred fingers for
verification.
Then the following page asking for the customer details will be displayed.

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Enter the details of the customer. Make sure that all the mandatory fields are entered.
Select the identification type provided by Customer and also enter the identification
number. Enter the Identification Issued At and Identification Issued Date if required.
Click on the Submit link.
Then Photo Upload page will be displayed. Using the Browse button, select the Image
file having the photo of the customer.

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Click on Upload button. Make sure that the photo size is less than the maximum size.
Then Signature Upload page is displayed with the acknowledgement of successful
photo upload.

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Since signature is not mandatory it may or may not be uploaded.

If signature is to be uploaded using the Browse option select the Image file of the
signature the customer and click on Upload else click on Ignore. The maximum size of
signature file should be less than specified.
On successful creation of the customer identity card for the customer is displayed. Take
a print of the identity card.

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Continue Customer Creation

To view this screen, click on Customer Continuation sub link in the main menu. This option
allows the user to continue the customer creation process.

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Enter the customers Reference number in the text box provided.

Click on the submit button.
Then system asks the customers finger print for verification. The below
figures represents the finger print verification for customer.

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Click on Capture button to start the process of finger print verification.

If the finger print verification is successful the customer creation process
continues.
Customer continuation is possible only for customers whose reference
numbers were generated within a specified time period set by the
administrator.

Existing Customer

To invoke this screen, click Existing Customer in the main menu. This option allows the user
to provide services like deposit, withdrawal, balance enquiry and statement of account to
customers.

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Enter the customers identification number (CIF) in the text box provided.
Click on Query Accounts button.
Then system asks the customers finger print for verification. The below
figures represents the finger print verification for customer.

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Click on Capture button to start the process of finger print verification.

If the finger print verification is successful then all the accounts corresponding
to the entered CIF number will be displayed in the drop down named
Account Numbers.

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Select an account number from the drop down and click on Submit button.
Customer welcome screen appears.

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Cash Deposit

To view this screen, click Deposit from service menu. This option allows the user to deposit
money to customers account.

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The account number will be populated automatically.

Enter the amount to be deposited by customer. The deposited amount should be less
than or equal to the value shown in the page corresponding to the customer
transaction limit per day and total transaction limit per day.
Enter the transaction password of KO.
Click on the Submit link.
Then system asks the customers finger print for verification. The below figure
represents the finger print verification for customer.

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Click on Capture button to start the process of finger print verification.

If the finger print verification is successful then Confirmation screen will appear,
asking customer for confirmation. If the customer confirms that all the details are
correct then click on the Confirm button else click on Modify button.

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The acknowledgement screen appears with details if confirm button is selected. Take
the printout of the acknowledgement page and give it to customer.
If the customer doesnt want any other transaction then click on Back to Home menu
in customer service menu.

Cash Withdrawal

To invoke this screen, click Withdrawal customer service menu. This option allows the user to
withdraw money from customers account.

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Enter the amount to be withdrawn from customers account.

KO can observe the customer transaction limit per day and his/her transaction limit
per day.
Enter the transaction password of KO.
Click on the Submit link.
Then system asks the customers finger print for verification. The below figure
represents the finger print verification for customer.

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Click on Capture button to start the process of finger print verification.

If the finger prints verification is successful then Confirmation screen will appear,
ask customer for confirmation. Click on the confirm link to complete the transaction.
If the transaction password of KO and finger print of customer are valid then
acknowledgement screen appears otherwise an error message will be displayed.
Take the printout of acknowledgement screen and give it to customer.

Balance Enquiry

To invoke this screen, click Balance Enquiry from customer service menu and click it. This
option allows the user to show the account balance for customer.

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On clicking Submit link finger print verification process starts. The same finger print
verification procedure for above deposit / withdrawal should be repeated here.
If the finger print verification is successful then below figure will be displayed with the
account details.
Customer can request for print out of these details.

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Statement of Account

To invoke this screen, click on Statement of Account from customer service. This option allows
the user to display the statement of account for customer.

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Enter the From Date.

Enter the To Date.
Click on the Display to display the statement of account.
Finger print verification process should be done before getting the statement of
account. The finger print verification procedure done for above deposit / withdrawal
should be repeated here to view the statement of account.
Use the Next and Back buttons to go through the statement of account.

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4.6 Add Beneficiary

This option allows the user to add a beneficiary for the customer to do a funds transfer. To invoke
this screen, click on Add Beneficiary in Customer Services Menu.

Enter the CIF/Account Number of the beneficiary and a nickname and click on
Submit.

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A Confirmation screen will be displayed with details of the beneficiary. If CIF

number has been entered the customer has to select an account of the beneficiary. If
customer confirms the details his finger print of the customer will be verified.

If the finger print verification is successful and if the customer does not have more
than 5 beneficiaries already added then the CIF/Account Number of this Beneficiary
will be validated.
If the validation is successful then an acknowledgement screen is displayed otherwise
error message will be displayed.

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4.7 Delete Beneficiary

This option allows the user to delete a beneficiary. To invoke this screen, click on Delete
Beneficiary in Customer Services Menu.
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The list of beneficiaries linked to the customer will be displayed.

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On selecting the beneficiary to be deleted, a confirmation page will be displayed.

Once the customer confirms the deletion, his fingerprint will be verified.
On successful verification of finger print, the beneficiary will be deleted and an
acknowledgement screen will be displayed otherwise and error message will be
shown.

Funds Transfer
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This option allows a user to do funds transfer to a beneficiary who is already added. To invoke
this service click on Funds Transfer link in customer services menu.

Select the beneficiary to whom the funds have to be transferred. Enter the amount
and KO has to enter his transaction password. Click on Submit link.

The customers finger print will be verified.

If the fingerprint verification is successful and the beneficiary account is valid then a
confirmation screen will be displayed showing the customers account number,
name, beneficiary account number and the amount.

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If the customer confirms the details, then click on Confirm link.

If the transfer is successful then an acknowledgment screen will be displayed
otherwise an error message will be shown.

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4.11 Account Enquiry

This option allows the user to check the status of his STDR account and also the maturity
details. If the STDR account is closed then the status of the account will be CLOSE other wise
the status will be OPEN.

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5 Options
5.1 Change Login Password
This option allows the user to change his/her login password. To invoke this screen, move the
mouse over the main menu Option and click on the Change Login Password sub menu. The
change logon password screen appears.

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Enter the current login password in text box provided.

Enter the new logon password in the textbox provided. The new logon password
entered should match the password policy displayed in the screen.
Re-enter the new logon password in the textbox provided.
Click on Submit button to change the logon password. Click on Clear to clear the
details entered in all the fields.
Once Submit is clicked a response message, if the password follows the password
policy Password is Changed Successfully appears indicating successful change of
logon password which would come into effect from the next login else change logon
password screen is displayed with the error message.

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Change Transaction Password
This option allows the user to change his/her transaction password. To invoke this screen,
move the mouse over the main menu Option and click on the Change Transaction Password
sub menu. The Change Transaction Password Screen appears.

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Enter the current transaction password in text box provided.

Enter the new transaction password in the textbox provided. The new transaction
password entered should match the password policy displayed in the screen.
Re-enter the new transaction password in the textbox provided.
Click on Submit button to change the transaction password. Click on Clear to
clear the details entered in all the fields.
Once Submit is clicked a response message, if the password follows the password
policy Password is Changed Successfully appears indicating successful change of
transaction password which would come into effect from the next transaction else
change transaction password screen is displayed with the error message

Sub KO Configuration

This option allows the user to create a new SUB KO. To invoke this screen, click on
Sub KO Configuration in Options sub menu.

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1. Enter the details of the SUB KO in the fields provided.

2. Click on Add to add the SUB KO.
The SUB KO will be created and an acknowledgement screen will be displayed with the
user id that is generated for the SUB KO.
3. Click on Capture FP link on the SUB KO Configuration page.

4. Select the user id of the SUB KO created using the search provided.
5. Click on Capture to capture the finger print of the SUB KO.
Now a request will be sent to the corresponding BC for the approval of this SUB KO.
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Authorize KO

Once the BC has approved a SUB KO, the KO can authorize the sub kiosk, if main kiosk
wants that SUB KO to operate from the kiosk terminal. To invoke this screen, click on
Authorize KO in Option sub menu.

1. Select the user id of the SUB KO using the search provided.

2. Click on Submit to authorize the SUB KO. An acknowledgement screen will be
displayed.

6 Reports
To invoke this screen, click on Reports link in the main menu.
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Enter the sub kiosk id (optional).

Enter the start and end dates. They can be selected using the Calendar provided.
Select the type of transaction for the report is to be generated.
Click on Download to download the report.

KO can observe reports like Payments & receipts, Fund Transfer Success, Fund Transfer
Exceptions, Balance enquiries, Statement of Account, Customers created, Customers
rejected/pending, SB account closure, STDR account opening and STDR premature closure.

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7.Identity Card
To invoke this screen, click on Identity Card link in the main menu.

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Enter the reference number of the customer that was generated during customer
creation.
Click on Submit button.
If the customer is successfully created in the CBS then the identity card of the
customer is shown else the current status of the customer will be shown.

8. Download Files
To invoke this screen, click on Download Files link in the main menu. This Screen helps
the CSPs to download the language sound files to the local system.

1. Select the preferred Language for the sound files to be downloaded.

2. Click on Submit
3. Extract the zipped sound files in the local systems C:\ibs folder

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