Employer Brand Measurement
Employer Brand Measurement
Employer Brand Measurement
of Business Perspective
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INTRODUCTION
Kimpakom and
Tocquer(2009: p.534)
Research Methodology
This study was conducted in two phases. A sequential
mixed-method approach was taken where qualitative data
analysis was followed by a quantitative approach. Phase
one consisted of item generation based on literature
review and an exploratory qualitative study. The
qualitative study comprised of several methods namely
open-ended questionnaire, semi-structured interviews,
focus groups discussions and content analysis of the main
page and career section of official websites of different
organisations, to identify the key variables that represent
the construct of employer brand. The second phase
comprised of scale development in the form of survey.
This paper focuses on the second phase of the research
work, and is only exploratory in nature which would help
in developing scale on employer brand to be tested later.
It attempts to establish the constituents of the employer
branding scale, which may be used for talent management
by the organisations. This research does not have any
explanatory features as it does not aim to test any causal
relationships.
Item Generation
The initial set of scale items was generated based on
insights from existing literature and from information
gained through qualitative study. Since employer brand
is a multidimensional construct (Bergeron, 2001 a) it
was not possible to study each and every aspect of it.
Hence we depended on the findings of our qualitative
research to narrow down on variables to be included
in our study. The content analysis of the qualitative
data resulted in thirty-nine variables out of which
eleven variables were chosen based on their
prominence in the study. It was found that some of
the job attributes given by Posner (1981), namely
opportunity to learn, "freedom to do the job my own
way," opportunity for rapid advancement, fringe
benefits, salary, reputation of company, training
programmes are common to our variables.
Based on the variables identified in the qualitative
study, items were generated for each of them. Some
were adopted / modified from established scales (as
given in Table 2). Two academic experts and two
research scholars assessed the content and face validity
of the survey measures and the items. Thus, a
questionnaire was constructed and pre-tested before a
group of 30 respondents. Thereafter, sampling
procedure, methods of data collection and analysis
were determined.
SOURCE OF ITEMS
A SAMPLE OF ITEM
Financial Performance
Chun (2001)
Chun (2001),
(2000)
and Graham
Word of Mouth
Autonomy
People-orientedness
Fun at Work
Career Growth
Reward Strategy
Cable
Data Collection
Data for the survey was collected from a mix of 105 final
year postgraduate management students and working
managers enrolled in the executive management
programme students of two premiere Business schools
located in the National Capital Region of India. These
respondents were a sample representative of the
2.
3.
5.
27.6
20-25 years
26-30 years
28.6
31-35 years
25.5
36-40 years
11.2
7.1
Above 40 years
GENDER
Male
Female
79.6
80.4
QUALIFICATIONS
Ordinary Graduate
5.5
Technical Graduate
72.5
Ordinary Postgraduate
3.3
Professional Postgraduate
16.5
2.2
Others
WORK EXPERIENCE
6.
Working Managers
56.9
43.1
Management Students
AGE
4.
PERCENTAGE
TYPE
Nil
Less than 1 year
Component
15.2
12.4
13.3
37.1
Above 10 years
21.9
FAMILY INCOME
42.1
33.7
16.8
4.2
3.2
Data Analysis
Before applying factor analysis for data reduction, the
data corresponding to different constructs was subj ected
to a number of evaluative procedures. According to the
guidelines provided by De Vellis (1991), the data was
checked for internal consistency, item-total correlation,
variance, item means before proceeding for factor
analysis. A principle components analysis with varimax
rotation and a factor extraction according to the MINIEIGEN criterion (all eigen values above 1) with all items
in the survey was conducted. Factor loadings of minimum
0.50 were considered to meet the minimal level for
interpretation of factor structure. In order to construct an
employer brand scale with meaningful managerial
implications, only single-component items were included
in the scale (Kohli et al., 1993). Thus, an item was allowed
to load on only one factor and could not cross-load on
Caring
Enabling
Career
Growth
Credible
and Fair
aud
Ethical
Product and
Service
Brand
Positive
Employer
Image
Global
Exposure
Image
Ebl2
0.841
EblO
0.728
Eb39
0.722
Eb53
0.704
Eb47
0.671
F.b58
0.536
F.b66
0.795
Eb70
0.791
Ebl8
0.603
Eb67
0.906
Eb61
0.K51
Eb30
0.813
Ebl1
0.734
F.h4R
O.RI
Eb42
0.717
Eb24
0.837
Eb49
0.767
Eb37
0.898
Eb34
0.725
Eb56
0.940
Cronbach's Alpha
No. of items
0.73
20
CONCLUSION
Employer branding as a concept has come a far way in
terms of the interest shown by various academicians as
well as by practitioners. Although the terms was coined
by Ambler and Barrow (1996) by bringing together the
domains ofmarketing and HR, the recent rise in academic
papers on employer brand in the HR literature establishes
it as more of an HR need. Although an emerging body of
research is exploring the importance of employer brand
on attraction, far less attention has been devoted to
discovering how employer brand perceptions are formed.
This exploratory study is our first step towards
development of a scale to measure employer brand
strength of an organisation. Since these 20 items were
found insufficient to capture the various dimensions of
employer brand, again more items were generated. After
a content validity check by experts, they were again
administered to the population of interest. This was
carried out in subsequent part of our research aimed at
scale development to measure employer brand, which is
out of the scope of this paper.
Contributions
Contributions of the study are twofold. Firstly there is a
"theoretical implication" on the literature in the staffing
domain of HRM, where employer branding is emerging
as an important construct. The current study exemplifies
the variables under employer branding which lead to the
building of a robust instrument which will enable
researchers in this field to measure the strength of the
employer brand. Though our effort is still in the primary
stage but the development of this scale will imply
theoretical contributions which may result in theory
building within the staffing domain. Earlier studies have
mainly been carried out on students only {e.g. Collins
and Stevens, 2002; Highhouse et al., 1999; Knox and
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Pallavi Srivastava (pallavisrivas@gmail.com) is a Fellow of Management Development Institute, Gurgaon with specialisation in
HRM. She has work experience of over three years in industry and teaching and has more than ten research publications including two
cases in national and international journals and conferences of repute. Her current research interest is in the areas of Employer Brand,
Anticipatory Psychological Contract, Person-organisation Fit and various modes of recruitment.
Jyotsna Bhatnagar Uyotsnab@mdi.ac.in), a PhD from Indian Institute of Technology, New Delhi in Strategic HRM, is Professor of
Human Resource Management at Management Development Institute, Gurgaon. She has published over 60 international and national
level cutting edge research papers and practitioner oriented case studies on innovative HRM in India and has co-edited two books. She
has also presented her research at International conferences. Her area of expertise as a consultant, trainer and researcher is in Innovative
Talent Management and Employee Engagement; Strategic HRM; Innovation Capability at the grass root level; Psychological Contract,
Empowerment and PO Fit.