10 Must Have Skills For Consultants Working in SAP AMS Practice
10 Must Have Skills For Consultants Working in SAP AMS Practice
10 Must Have Skills For Consultants Working in SAP AMS Practice
If you try to categorize SAP practice of any SAP partner irrespective of its
scale & size, without any statistics or data, broadly there are 2 categories:
- SAP Implementation
- SAP AMS i.e. Application, Maintenance & Support.
What AMS practice meant for SAP Partner Company?
If you take example of any SAP partner, you will find one universal
phenomenon which is very common across all geographies, revenue from
AMS contribute more as compared to revenue from implementations. The
reason is very simple & understandable, after implementation process which
is spread over the tenure of 6 to 12 months; support for the same project
goes on for several years. In this process support revenue surpasses
implementation revenue.
Moreover, macro analysis of any matured markets like US or European Union
reveals that SAP implementations for the most of the major corporations
have already taken place in the past hence majority of SAP projects/business
received by SAP partner companies are support(AMS) projects.
Above articulation clearly states that AMS practice is backbone of entire
SAP Eco-system.
For a consultant who is planning to work for AMS practice or already working
in AMS practice, do you feel some special skills are required apart from
regular technical skills? The answer is yes.
Please refer following skill sets which are much required for SAP consultant
working in AMS practice. Through application of these skills a SAP consultant
can definitely achieve difficult task of Customer Delight which is beyond
Customer Satisfaction.
there is point in lingering around the issue. Better you end the topic & move
ahead.
7) Ask for Help (even to customer also): I had seen so many SAP
consultants who are very reluctant to ask for help. Why to fear? If you did not
understand the issue properly, be open to ask customer twice, ask for test
cases where issues are not clearly visible. You will not become inferior if you
asked help from your client. After all you are trying to help him out. Even in
case you are preparing test case for customer invoice but due to some
reason you cannot post goods issue. In this case you should simply call to
customer & give him order number & ask him to post goods issue. At the
same time never be reluctant to raise issue to SAP if issue is relevant & its a
product error.
8) Offer Complete Solutions: Again its a big deal in entire support
processes i.e. solution offer. Please ensure solution you are offering should
be perfect & in line with the customer requirement. Solution should be
equipped with:
share your feedback & also request to all SAP Experts to add if I am missing
on something.
Good Luck & God Bless All Of You.
Regards,
Balaji Parsewar
SAP Certified SD Consultant