SC 3035

20 June 2005
SERVICE CALL CONDITIONS
4. TROUBLESHOOTING
4.1 SERVICE CALL CONDITIONS
4.1.1 SUMMARY
There are 4 levels of service call conditions.
C
D
Definition
To prevent damage to the machine, the main
machine cannot be operated until the SC has
been reset by a service representative (see the
note below).
SCs that disable only the features that use the
defective item. Although these SCs are not
shown to the user under normal conditions,
they are displayed on the operation panel only
when the defective feature is selected.
The SC history is updated. The machine can be
operated as usual.
Turning the main switch off then on resets SCs
displayed on the operation panel. These are redisplayed if the error occurs again.
Reset Procedure
Enter SP mode, and then turn
the main power switch off and
on.
Turn the operation switch or
main switch off and on.
The SC will not be displayed.

Only the SC history is updated.
Turn the operation switch off
and on.
When a Level D SC code occurs

When a Level D SC occurs, a screen opens on the operation panel to tell the
operator:
An error occurred
The job in progress will be erased
The machine will reboot automatically after approximately 30 seconds.
The operator can wait until the machine reboots automatically or touch Reset on
the screen to reset the machine immediately and go back to the copy screen.
If the operator does not touch Reset
The next message tells the operator that the machine will reset automatically and
that the previous job was lost and must be started again. After reading the
message, the operator touches Confirm on the screen. The next screen shows
the number and title of the SC code, and stops until the operator turns the machine
off and on.
If the operator touches Reset
If the operator touches "Reset" to bypass the 30-second interval for the machine to
reboot, the machine reboots immediately and the operation panel displays the copy
screen.
Important
Do not try to use the operation panel during an automatic reboot.
If the Remote Service System is in use, the SC code is sent immediately to the
Service Center
4-1
Troubleshooting
Level
20 June 2005
4.1.2 SC CODE DESCRIPTIONS

Important
If a problem concerns a circuit board, disconnect and reconnect the connectors
and then test the machine. Often a loose or disconnected harness is the cause
of the problem. Always do this before you decide to replace the PCB.
If a motor lock error occurs, check the mechanical load before you decide to
replace the motor or sensors.
When a Level A or B SC occurs while in an SP mode, the machine cannot
display the SC number. If this occurs, check the SC number after leaving the SP
mode.
The machine reboots automatically when the machine issues a Level D SC
code. This is done for Level D SC codes only.
CAUTION
Never turn off the main power switch when the power LED is lit or flashing.
To avoid damaging the hard disk or memory, press the operation switch to
switch the power off, wait for the power LED to go off, and then switch the
main power switch off.
NOTE: The main power LED (
) lights or flashes while the platen cover or
ARDF is open, while the main machine is communicating with a facsimile
or the network server, or while the machine is accessing the hard disk or
memory for reading or writing data.
4-2
20 June 2005
101
Exposure lamp error

The standard white level was not
detected properly when scanning the
white plate.
120
Scanner home position error 1

The scanner home position sensor
does not detect the on condition during
initialization or copying.
121
Scanner home position error 2

The scanner home position sensor
does not detect the off condition during
initialization or copying.
143
SBU auto adjust error

One of the following occurred:
When the machine was powered on,
automatic adjustment of the SBU failed.
Automatic white density adjustment
failed when reading standard white
plate.
4-3
Exposure lamp defective

Lamp stabilizer defective
Exposure lamp connector defective
Standard white plate dirty
Scanner mirror or scanner lens out of
position or dirty
SBU defective
SIB or scanner drive motor defective
Scanner motor defective
Harness between SIB and scanner
drive motor disconnected
drive motor power source
disconnected
Scanner HP sensor defective
Harness between SIB and HP sensor
disconnected
Scanner wire, timing belt, pulley, or
carriage defective
SIB or scanner motor drive board
defective
Scanner motor defective
drive motor disconnected
drive motor power source
disconnected
Scanner HP sensor defective
HP sensor disconnected
Scanner wire, timing belt, pulley, or
carriage defective
Exposure lamp defective
Lamp stabilizer defective
Lamp stabilizer connection loose,
disconnected or damaged
White plate mounting is incorrect or
defective
Scanner mirror or scanner lens out of
position or dirty
SBU defective
BICU (Ri10) defective
SIB defective
Harness connections between SIB
and SBU loose, disconnected, or
damaged.
Troubleshooting
4.1.3 SC CODE DESCRIPTIONS
20 June 2005
SBU communication error

Immediately after power on, the
operation check done by the SIB for the
SBU failed because the SBU was not
operating normally.
Copy Data Security Unit error
An error occurred when the machine
attempted to set the Copy Data
Security Unit SD card.
Flat film or harness connectors

between the SBU and SIB are loose,
disconnected, or damaged
Replace SBU
Replace BICU
The Copy Data Security Unit card not
installed
The Copy Data Security Unit card is
installed, but it is not the correct type
for the machine.
Charge roller damaged
High voltage supply board defective
PCU harness defective or
disconnected
ID sensor defective
144
165
302
Charge roller current leak

A charge roller current leak signal was
detected.
304
Charge roller current correction error

The charge roller bias correction is
performed twice even if the maximum
charge roller bias (-2000V) is applied to
the roller.
321
BICU board defective

PCI harness between the controller
board and the BICU defective or
disconnected
322
F-Gate error: No laser writing signal

The laser writing signal (F-GATE) does
not go to LOW for more than 30
seconds after the copy paper reaches
the registration sensor.
Synchronization error
The synchronization signal was not
issued within 500 ms after the LD fired
while the polygon motor was turning at
the prescribed number of revolutions.
323
LD drive current too high

The LD drive board applies more than
100 mA to the LD.
327
LD unit home position error 1

The LD unit home position sensor does
not detect an on condition when the LD
unit moves to its home position.
328
LD unit home position error 2

The LD unit home position sensor does
not detect an off condition when the LD
unit moves from its home position.
LD unit defective (not enough power,

due to aging)
Poor connection between the LD unit
and the BICU board
BICU defective
HP sensor/harness defective
LD unit home position sensor
defective
LD positioning motor harness
defective
LD unit movement blocked because
of incorrect connector routing
HP sensor/harness defective
LD positioning/harness motor
defective
LD unit movement blocked because
of incorrect connector routing
4-4
Laser synchronization board

connectors loose, disconnected, or
damaged
Laser synchronization board
defective
LD drive board defective
329
LD unit beam pitch adjusted incorrectly

The LD unit HP sensor does not detect
the ON condition while changing the LD
unit position for correcting the LD
position or changing the dpi.
After initialization of the SP modes,

SP2-109-3 or SP2-109-4 was not
executed.
The harness is blocking the LD drive
(PCB), preventing adjustment of the
pitch.
335
Polygon motor error 1: On timeout

The XSCRDY signal did not go LOW
(Active) within 10 sec. after the polygon
motor was turned on.
336
Polygon motor error 2: Off timeout

The XSCRDY signal did not go HIGH
(Inactive) within 3 sec. after the polygon
motor was turned off.
337
Polygon motor error 3: XSCRDY signal

error
The XSCRDY signal did not go HIGH
(Inactive) after the polygon motor had
been rotating normally for 200 ms.
Polygon motor drive board I/F

harness loose, disconnected, or
damaged
Polygon motor drive board defective
Polygon motor defective
damaged
damaged
338
350
351
Polygonal Mirror Motor Error 4:

Unstable Timeout
The XSCRDY signal is detected LOW)
(Active) after the polygonal mirror motor
switches on, but the signal is not
detected LOW after 1 s has elapsed,
and not detected after another 500 ms
has elapsed.
ID sensor pattern test error
One of the following ID sensor output
voltages was detected twice
consecutively when checking the ID
sensor pattern.
1) Vsp 2.5V
2) Vsg 2.5V
3) Vsp = 0V
4) Vsg = 0V
ID sensor Vsg test error
When the ID sensor was checked, the
ID sensor output voltage was 5.0V
while the PWM signal input to the ID
sensor was 0.
4-5
I/F harness of the polygonal mirror

motor disconnected or defective.
Polygonal mirror motor or polygonal
mirror motor driver defective.
Polygonal mirror motor drive pulse is
not output incorrectly.
ID sensor defective
ID sensor connector defective
Poor ID sensor connector connection
I/O board (IOB) defective
ID sensor dirty
Defect at ID sensor pattern writing
area of the drum
ID sensor defective
Poor ID sensor connection
Scanning system defective
ID sensor dirty
Defect at the ID sensor pattern
writing area of the drum
Troubleshooting
20 June 2005
352
353
354
390
391
395
401
20 June 2005
ID sensor, pattern edge detect error

The ID sensor pattern edge voltage is
detected to be not 2.5V twice
consecutively during an 800 ms
interval.
ID sensor defective
Dirty ID sensor
Defect at the ID sensor pattern
writing area of the drum
ID sensor, LED current abnormal at

initialization
One of the following ID sensor output
voltages is detected at ID sensor
initialization.
1) Vsg < 4.0V when the maximum
PWM input (255) is applied to the
ID sensor.
2) Vsg 4.0V when the minimum
PWM input (0) is applied to the ID
sensor.
ID sensor timeout abnormal at
adjustment
Vsg falls out of the adjustment target
(4.0 0.2V) at the start of Vsg checking
after 20 seconds
ID sensor defective
ID sensor harness defective
Poor ID sensor connection
Exposure system defective
Dirty ID sensor
ID sensor defective
ID sensor harness defective
Exposure system defective
Dirty ID sensor
TD sensor defective
TD sensor not connected or
connector damaged
Poor connection between the TD
sensor and the I/O board (IOB)
Toner supply defective
TD sensor abnormal
TD sensor disconnected
Poor TD sensor connection
Toner supply defective
Poor connection at the development
bias terminal
Poor connection at the high voltage
supply board
Poor cable connection or defective
cable
Transfer connector defective
TD sensor error: Test value abnormal

The TD sensor output voltage is less
than 0.5V or more than 5.0V after 10
consecutive times during copying.
TD sensor error: Auto adjust error

During automatic adjustment of the TD
sensor, output voltage is less than 1.8V
or more than 4.8V during TD sensor
initial setting.
Development output abnormal
A development bias leak signal is
detected. High voltage output to the
development unit exceeded the upper
limit (65%) for 60 ms.
Transfer roller leak detected
A transfer roller current leak signal is
detected.
4-6
20 June 2005
402
Transfer roller open error

The transfer roller current feedback
signal is not detected.
403
Transfer belt position sensor error

The transfer belt position sensor does
not activate even if the transfer belt
contact clutch has been switched on
twice and rotated once.
405
Transfer belt error

The transfer belt does not move away
from the drum during ID sensor pattern
checking.
440
450
490
Main motor lock

A main motor lock signal is not
detected within 2 seconds after the
main motor turns on.
Feed Development Motor Error
The PLL lock signal remains LOW for 2
s while the feed development motor is
operating.
Exhaust fan motor lock
An exhaust fan motor lock signal is not
exhaust fan motor turns on.
492
Cooling fan motor lock

A cooling fan motor lock signal is not
cooling fan motor turns on.
501
1st tray lift malfunction

The paper height sensor is not activated after the tray lift motor has been on for 10
seconds. If the main power switch is turned on when the paper is already at the
feed height, the paper height position is detected again. At this time, the paper
height sensor should de-activate within 5 seconds after the paper bottom plate
starts to drop. If it does not deactivate within 5 s four times consecutively, a
message will prompt the user to reset Tray 1. After two attempts to release the
error by re-setting the paper tray, if this does not solve the problem then this SC is
displayed.
Lift motor malfunction or disconnected
Height sensor abnormal, or connector loose
Loose paper or object between the tray and motor
Pick-up arm malfunction
4-7

Transfer connector cable defective
Transfer connector defective
Poor PCU connection
Main motor/drive malfunction
Transfer belt contact clutch defective
Transfer belt position sensor
defective
Harness disconnected
Motor lock caused by overload.

Motor driver defective.
Too much load on the drive
mechanism
Exhaust fan motor defective or a
loose object is interfering with the fan
Poor fan motor connector connection
mechanism
Cooling fan motor defective or a
loose object is interfering with the fan
Poor fan motor connector connection
Troubleshooting
Main motor/drive malfunction

Transfer belt position sensor
defective
Poor transfer belt position sensor
connection
Transfer belt contact clutch defective
mechanism
Main motor defective
502
503
504
506
507
20 June 2005
2nd tray lift malfunction

starts to drop. If it does not deactivate within 5 s four times consecutively, a
message will prompt the user to reset Tray 2. After two attempts to re-set the
paper tray, if this does not solve the problem then this SC is displayed.
Lift motor abnormal or disconnected
Height sensor defective or disconnected
Loose paper or object between the tray and motor
Pick-up arm malfunction
3rd tray lift malfunction (optional paper tray unit)
starts to drop. If it does not deactivate within 5 s four times consecutively, the tray
lift motor halts. After two attempts to re-set the paper tray, if this does not solve
the problem, then this SC is displayed and tray control halts.
Tray lift motor defective or disconnected
4th tray lift malfunction (optional paper tray unit)
starts to drop. If it does not deactivate within 5 s four times consecutively, the tray
lift motor halts. After two attempts to re-set the paper tray, if this does not solve
the problem, then this SC is displayed and tray control halts.
Tray lift motor defective or disconnected
Paper tray unit main motor lock
Paper tray unit main motor defective
(optional paper tray)
Paper tray unit main motor
connection loose
A main motor lock signal is detected for
more than 50 ms during rotation.
mechanism
LCT main motor lock
LCT main motor defective
A main motor lock signal is detected for Paper tray unit main motor
connection loose
more than 50 ms during rotation.
mechanism
4-8
510
520
541
542
543
544
LCT tray malfunction

1) One of the following has occurred:
2) The LCT lift sensor does not activate for more than 18 seconds after the LCT
lift motor turned on.
3) The LCT lower limit sensor does not activate for more than 18 seconds after
the LCT lift motor turned on.
4) The LCT lift sensor is already activated when the LCT lift motor turns on.
5) After the paper end sensor is actuated while the tray is raising, the upper limit
sensor is not actuated within 5 s. A message is displayed to remind the user
to set the paper and tray control halts. Resetting the display is done by
opening and closing the LCT door.
6) The 4) state has been detected 3 times in succession.
LCT lift motor defective or disconnected.
Upper limit sensor defective or disconnected
Pick-up solenoid defective or disconnected
Paper end sensor defective
Fusing/Feed-Out Motor Error
The PLL lock signal remains LOW for 2 Motor lock caused by overload.
s while the feed development motor is
Motor driver defective.
operating.
Fusing thermistor open
Fusing thermistor disconnected
The fusing temperature detected by the Fusing thermistor connector
defective
thermistor was below 7C (44.6oF) for 5
Fusing thermistor damaged or
seconds, or 2 seconds after reaching
warped
45oC (113oF) the temperature does not
reach an additional 15oC (59oF) after
Fusing temperature 15% less than
checking five times at 0.1 intervals.
the standard input voltage
Fusing temperature warm-up error
The fusing temperature does not reach
the fusing standby temperature of 45oC
(113oF) within 9 seconds [for the
B003/B006 (35 cpm)]/14 seconds [for
the B004/B007 (45 cpm)] after
switching on the main power or closing
the front cover, or 40 seconds after
reaching 50oC the fusing roller does not
reach warm-up temperature.
Fusing overheat error (software
detection)
A fusing temperature of over 230C
(446oF) is detected for 5 seconds by
the fusing thermistors at the center or
at either end of the fusing roller.
Fusing overheat error (hardware circuit
detection)
The dual monitoring circuitry of the
BICU detects extremely high
temperature and tripped the relay
circuit off.
4-9
Fusing lamp defective

Poor fusing unit connector
Thermistor warped or broken
Thermostat has tripped
BICU defective
Power supply board defective
Power supply unit defective

BICU defective
Fusing thermistor defective
Power supply unit defective

BICU defective
Fusing thermistor defective
Troubleshooting
20 June 2005
545
546
547
548
557
599
601
610
611
20 June 2005
Fusing lamp remains on

After warm-up the fusing lamp remains
at full power for 10 seconds without the
hot roller rotating.
Fusing ready temperature unstable
The fusing temperature is fluctuating.
Zero cross signal error
One of the following occurred:
1) The fusing relay remained off for 50
ms after power on and continued to
remain off after the after 3 attempts
to detect the zero-cross signal.
2) During 11 zero-cross signal
detections, two zero-cross signal
detections were below 44 Hz.
3) The zero-cross signal could not be
detected within 3 sec. after the
fusing relay switched on.
Fusing unit installation error
The machine cannot detect the fusing
unit when the front cover and right
cover are closed.
Zero-cross frequencyover
The applied power ac frequency was
detected less than 66 Hz more than 10
times, or less than 44 Hz one time.
1-Bin tray motor lock
A 1-bin tray motor lock signal is not
detected for more than 300 ms during
rotation.
Communication error between BICU
and scanner unit
Within 800 ms after power on, after 3
attempts the BICU does not
communicate with the SIB via the serial
line.
Communication timeout error between
BICU and ADF
The BICU cannot receive a response
within 100 ms after 3 attempts after
sending data to the ARDF.
Communication break error between
BICU and ADF
The BICU receives a break signal from
the ADF main board.
4-10
Thermistor is out of position.
Thermistor connection loose

Fusing unit connector loose
Switch the main switch off and on
Defective fusing relay, replace the
PSU
Fusing unit is not installed

Fusing unit connection loose
Nose on the ac power line
1-bin tray motor locked from overload

1-bin tray motor defective
1-bin tray motor connection loose
Serial line connecting the BICU and
SIB defective
External noise on the serial line
SIB board defective
BICU board and ADF main board
serial line connection defective
External noise
ADF main board defective
Serial line connecting BICU and ADF
unstable
External noise
612
620
621
623
Communication command error

between BICU and ADF
The BICU sends a command to the ADF
main board that it cannot execute.
BICU and finisher or mailbox
sending data to the finisher or mailbox.

BICU and finisher or mailbox
A break (low) signal was received from
the finisher or the mailbox.
BICU and paper tray unit
sending data to the paper tray unit.
624

BICU and paper tray unit
The BICU cannot communicate with the
paper tray unit normally as a result of
receiving a break signal.
626

BICU and LCT
sending data to the LCT.
627

BICU and LCT
The BICU cannot communicate with the
LCT unit normally as a result of
receiving a break signal.
630
Communication failure with CSS (RSS)

The communication from the copier was
detected as abnormal at the CSS
center. This error occurs when the
acknowledge signal from the LADP does
not complete normally.
4-11
Abnormal operation performed by

software
Serial line connecting BICU and

finisher unstable
External noise
BICU board and finisher main board
connection defective or loose
Finisher main board defective
finisher unstable
External noise
paper tray unit unstable
External noise
BICU board and paper tray main
board connection defective or loose
Paper tray main board defective
paper tray unit unstable
External noise
BICU board and LCT main board
Optional paper feed unit interface
board defective
LCT unit unstable
External noise
LCT interface board defective
LCT unit unstable
External noise
LCT interface board defective
Occurred with a SC call, CC call,
Supply Management call, User call,
or CE call.
Timeout while no response from the
LADP, and signal on the RS-485
line between PI and LADP is
abnormal.
Troubleshooting
20 June 2005
632
633
634
635
670
672
692
20 June 2005
Key/card counter device error 1

After 1 data frame is sent to the device,
an ACK signal is not received within 100
ms, and is not received after 3 retries.
During communication with the device,
the BCU received a break (Low) signal.
The backup battery of the counter
device RAM is low.
After installation of the device a
message alerts user to a battery voltage
abnormal error.
Engine startup error
The BCU failed to respond with the
prescribed time when the machine was
turned on.
Controller startup error

After power on, the line between the
controller and the operation panel did
not open for normal operation.
After normal startup, communication
with the controller stopped.
GAVD block I2C bus error
The I2C bus is defective.
4-12
The serial line from the device to the

copier is unstable, disconnected, or
defective.
The serial line from the device to the
copier is unstable, disconnected, or
defective.
Replace the RAM backup battery.
Device control board defective
Device control board backup battery
defective
Connections between BCU and
controller board are loose,
disconnected, or damaged
Replace the BCU
Replace the controller board
Controller stalled
Controller installed incorrectly
Controller board defective
Operation panel harness
disconnected or defective
Replace the BICU.
700
ARDF original pick-up malfunction

After the pick-up motor is turned on, the
original stopper HP sensor is not
detected.
701
722
724
725
726
727
729
ARDF original pick-up/paper lift

mechanism malfunction
The original pick-up HP sensor does
not activate three times consecutively
after the pick-up motor has turned on.
Finisher jogger motor error
The finisher jogger HP sensor does not
return to the home position, or move
out of the home position, within the
specified time.
Finisher staple hammer motor error
Stapling does not finish within 600 ms
after the staple hammer motor turned
on.
Finisher stack feed-out motor error
The stack feed-out belt HP sensor does
not activate within a certain time after
the stack feed-out motor turned on.
Finisher shift tray 1 lift motor error
Tray shift does not finish within the
specified time after the shift motor
turned on, or the stack height sensor
does not activate within the specified
time after the shift tray lift motor turned
on.
Finisher stapler rotation motor error
Stapler rotation does not finish within
the specified time after the staple
rotation motor turned on, or the stapler
does not return to its home position
within the specified time after stapling
finished.
Finisher punch motor error
After the punch motor is turned on, the
punch HP sensor does not activate
within the specified time.
4-13
Original stopper HP sensor (output

abnormal)
Pick-up motor defective (not rotating)
Timing belt out of position
Original pick-up HP sensor defective.
Pick-up motor defective
Jogger HP sensor defective
Jogger motor defective
Staple jam
Stapler overload caused by trying to
staple too many sheets
Staple hammer motor defective
Stack feed-out HP sensor defective
Stack feed-out motor overload
Stack feed-out motor defective
Shift motor defective or overloaded
Shift tray lift motor defective or
overloaded
Stapler rotation motor defective or

overloaded
Stapler rotation motor connection
loose or connector defective
Punch motor defective or overloaded

Punch HP sensor defective
Punch motor connection loose or
connector defective
Troubleshooting
20 June 2005
20 June 2005
Finisher stapler positioning motor error

After the stapler motor is turned on, the
stapler does not return to its home
position within the specified time, or the
stapler HP sensor does not activate
within the specified time after the
stapler motor is turned on.
Finisher exit guide open/close motor
error
After the finisher exit guide open/close
motor is turned on, the open/close
sensor does not activate within the
specified time.
Finisher upper tray shift motor error
The upper tray shift motor does not
stop within the specified time.
Stapler positioning motor defective or

overloaded
Stapler HP sensor defective
Stapler positioning motor connection
loose or connector defective
Finisher lower tray lift motor error

The stack height sensor does not
activate within a certain time period
after the lower tray lift motor turned on.
Finisher lower tray shift motor error

The lower tray shift motor driving the
lower tray does not stop within the
specified time.
Lower tray lift motor defective or

overloaded
Upper stack height sensor defective
Lower tray lower limit sensor
defective
Lower tray shift motor defective or
overloaded
Lower tray shift sensor defective
730
731
732
733
734
4-14
Finisher exit guide open/close motor

defective
Open/close sensor defective
Upper tray shift motor defective or

overloaded
Upper tray shift sensor defective
20 June 2005
740
741
D
D
Booklet finisher error 1: Not Saddle Stitch

Booklet finisher error 2: Saddle Stitch
See description below
SC740 and SC741 are issued when an error occurs in the 1000-Sheet SaddleStitch Finisher B546. Specific details about these SC codes are not displayed on
the operation panel display. However, you can determine the specific cause of an
error by observing the number of flashes and the lengths of the intervals between
flashes.
To Read SC740/SC741 from LED 2
1. Remove the upper rear cover.
2. Look at LED 2 and observe the number of flashes and the lengths of the
intervals between flashes.
ON: 300ms OFF: 200ms
Troubleshooting
LED ON
LED OFF
2sec
1sec
START
Break: 500ms
Break: 500ms
Break: 500ms
Repeat
B195T901.WMF
What You See

500 ms ON, 500 ms OFF
2 s ON, 1 s OFF
Example: 1-4-2
1
4
2
What It Means
Finisher operating normally
START
The numbers refer to the flashes and intervals in the
illustration above.
300ms ON, 500ms OFF
300ms ON, 200ms OFF (Repeats 3 times), 300ms ON, 500ms OFF (break)
300 ms ON, 200ms OFF, 300 ms ON, 500ms OFF (break)
Returns to START and repeats (2 s ON, 1 s OFF, then 1-4-2)
4-15
Pattern
1-1-1
Error
Shutter
movement
1-1-2
1-1-3
1-2-1
Exit motor
1-2-2
1-3-1
Upper exit plate

movement
1-3-2
1-3-3
1-3-4
1-4-1
Jogger motor
1-4-2
1-5-1
Stapler motor
1-5-2
1-6-1
1-6-2
Staple hammer
motor
20 June 2005
Status
The shutter position switch does not
turn on within 1 second after the
transport motor starts to turn in reverse.
The shutter sensor does not deactivate
within 1 second after the transport
motor starts to turn in reverse.
The shutter position switch is off when
the shift tray safety switch is off.
After the exit motor turns on, the exit
motor sensor does not send the proper
signal to the finisher board.
The exit motor sensor does not send
the clock signal to the finisher board for
certain period while the exit motor is on.
The upper exit guide 2 switch does not
turn on within 1s after the guide plate
motor turns on.
The upper exit guide sensor does not
activate within 1s after the guide plate
motor turns on.
The upper exit guide 2 switch does not
turn on when the shift tray safety switch
is off.
The guide plate motor sensor does not
send the clock signal to the finisher
board for certain period while the exit
motor is on.
After the jogger motor turns on to move
the jogger fence from its home position,
the jogger HP sensor does not
deactivate within 2s.
After the jogger motor turns on to return
the jogger fence to its home position,
the jogger HP sensor does not activate
within 2s.
After the stapler motor turns on to move
the stapler unit from its home position,
the stapler unit HP sensor does not
deactivate within 4s.
After the stapler motor turns on to
return the stapler unit to its home
position, the stapler unit HP sensor
does not activate within 4s.
The staple hammer HP sensor does not
deactivate within 0.5s after the staple
hammer motor turns on.
The staple hammer HP sensor does not
activate within 0.5s after the staple
hammer motor turns on.
4-16
Possible Cause
Transport motor
defective
Shutter position
switch defective
Shift tray safety
switch defective
Exit motor
defective
Exit motor sensor
defective
Guide plate motor

defective
Upper exit guide 2
switch defective
Upper exit guide
sensor defective
Shift tray safety
switch defective
Jogger motor
defective
Jogger HP sensor
defective
Stapler motor
defective
Stapler unit HP
sensor defective
Staple hammer
motor defective
Staple hammer HP
sensor defective
Pattern
1-7-1
Error
Tray lift motor
1-7-2
1-7-3
1-8-1
Shift tray height

sensor
1-8-2
1-8-3
1-8-4
1-9-1
Back-up RAM
1-10-1
Communication
1-10-2

Status
The tray lift motor does not stop within
15s after being turned on.
The shift tray HP sensor does not
activate within 15s after the tray lift
motor turns on.
The shift tray upper limit switch turns on
while the shift tray is being raised.
Lift motor sensors 1 & 2 do not send
the clock signals to the finisher board
every 200ms while the tray lift motor is
on.
Possible Cause
Tray lift motor
defective
Lift motor sensor 1
defective
Lift motor sensor 2
defective
Shift tray HP
sensor defective
Shift tray upper
limit switch
defective
Abnormal communication data between Shift tray height

finisher board and shift tray height
sensor defective
sensor.
Finisher board
No communication between finisher
defective
board and shift tray height sensor for a
certain period.
The finisher board detects a connection
error with the connector for the shift tray
height sensor.
Adjustment error during shift tray height
sensor adjustment.
The check sum is abnormal when the
Finisher board
main switch is turned on.
defective
Communication error between finisher
Finisher board
board and copier mainframe.
defective
Communication error between finisher
Booklet unit board
board and booklet unit board.
defective
Poor connection of
the interface
harness
1-11-1
Positioning
plate motor
1-11-2
1-12-2
1-13-1
Folder roller
motor
Shutter guide
motor
After the positioning plate motor turns

on to move the positioning plate from its
home position, the positioning plate HP
sensor does not deactivate within
1.25s.
After the positioning plate motor turns
on to return the positioning plate to its
home position, the positioning plate HP
sensor does activate within 1s.
The folder roller motor sensor doesnt
send the clock pulse to the booklet unit
board within a certain period after the
folder roller motor turns on.
Positioning plate
motor defective
Positioning plate
HP sensor
defective
Folder roller motor

defective
Folder roller motor
sensor defective
After the shutter guide motor turns on to Shutter guide

move the shutter guide from its home
motor defective
position, the shutter guide HP sensor
Shutter guide HP
does not deactivate within 0.4s.
sensor defective
4-17
Troubleshooting
20 June 2005

Pattern
1-13-2
1-14-1
Error
Booklet jogger
motor
1-14-2
1-15-1
Front stapler
motor
1-15-2
1-16-1
Rear stapler
motor
1-16-2
1-17-1
Folder plate
motor error
1-17-2
1-17-3
1-17-4
1-18-1
1-18-2
Connector
20 June 2005
Status
After the shutter guide motor turns on to
return the shutter guide to its home
position, the shutter guide HP sensor
does not activate within 1s.
After the booklet jogger motor turns on
to move the booklet jogger plate from
its home position, the booklet jogger HP
sensor does not deactivate within 0.5s.
After the booklet jogger motor turns on
to return the booklet jogger plate to its
home position, the booklet jogger HP
sensor does not activate within 1s.
The front staple hammer HP switch
does not turn off within 0.5s after the
front stapler motor turns on.
The front staple hammer HP switch
does not turn on within 0.5s after the
front stapler motor turns on during jam
recovery.
The rear staple hammer HP switch
does not turn off within 0.5s after the
rear stapler motor turns on.
The rear staple hammer HP switch
does not turn on within 0.5s after the
rear stapler motor turns on during jam
recovery.
After the folder plate motor turns on to
return the folder plate to its home
position, the folder plate HP sensor
does not activate within 0.3s.
move the folder plate from its home
position, the folder plate HP sensor
return the folder plate to its home
position, the folder plate return sensor
The pulse count from the folder plate
motor sensor is lower than the target
minimum.
The connector of the shutter guide HP
sensor is not connected.
The connector of the folder plate HP
4-18
Possible Cause
sensor defective
Booklet jogger
motor defective
Booklet jogger HP
sensor defective
Front stapler motor

defective
Front staple
hammer HP
switch defective
Rear stapler motor

defective
Rear staple
hammer HP
switch defective
Folder plate motor

defective
Folder plate HP
sensor defective
Folder plate return
sensor defective
Folder plate motor
sensor defective
Poor connection or
no connection of
the shutter guide
HP sensor
t
20 June 2005
Pattern
1-18-3

Error
Status
The connector of the folder plate return
Possible Cause
connector
Poor connection or
no connection of
the folder plate HP
sensor connector
Poor connection or
no connection of
the folder plate
return sensor
connector
1-19-2
1-19-3
Switch
When the booklet entrance guide

sensor, lower door sensor and booklet
exit cover sensor are all activated
(doors closed), the booklet entrance
guide safety switch does not turn on
within 1s after a copy job or warm-up
idling begins.
(doors closed), the lower door safety
switch does not turn on within 1s after a
copy job or warm-up idling begins.
(doors closed), the booklet exit cover
safety switch does not turn on within 1s
after a copy job or warm-up idling
begins.
4-19
Booklet entrance
guide safety
switch defective
Lower door safety
switch defective
Booklet exit cover
safety switch
defective
Troubleshooting
1-19-1
818
819
20 June 2005
Watchdog error
The bus is being held by another
device, or a CPU-device infinite
loop has occurred. A module that
the watchdog is monitoring has not
closed properly at the conclusion of
its task, or the module cannot
continue processing.
Fatal kernel error

Due to a control error, a RAM
overflow occurred during system
processing. One of the following
messages was displayed on the
operation panel.
0x696e init died
0x766d vm_pageout: VM is full
4361
Cache Error
Other
System program defective; switch off/on,

or change the controller firmware if the
problem cannot be solved
Controller option malfunction
System program defective

Optional board defective
Replace controller firmware
For more details about this SC code error, execute SP5990 to print an SMC report so you can read
the error code. The error code is not displayed on the operation panel.
820
Self-Diagnostic Error: CPU

The central processing unit returned an error
during the self-diagnostic test.
821
Self-diagnostic error 2: ASIC

The ASIC provides the central point for
the control of bus arbitration for CPU
access, for option bus and SDRAM
access, for SDRAM refresh, and for
management of the internal bus gate.

Software defective
ASIC (controller board defective)
NOTE: For more details about this SC code error, execute SP5990 to print an SMC
report so you can read the error code. The error code is not displayed on the
operation panel.
822
Self-diagnostic error 3: HDD

3003
Check performed when HDD is installed:
HDD device busy for over 31 s.
After a diagnostic command is set for
Sthe HDD, but the device remains
busy for over 6 s.
A diagnostic command is issued to the
HDD device but the result is an erro
3004
No response to the self-diagnostic
command from the ASIC to the HDDs
4-20
HDD defective
HDD harness
disconnected, defective
HDD defective
Network interface board defective

823
Self-diagnostic Error: NIC

The network interface board returned an
error during the self-diagnostic test.
824
Self-diagnostic error 4: NVRAM

NVRAM device does not exist, NVRAM device is
damaged, NVRAM socket damaged
826
Self-diagnostic Error: NVRAM/Optional NVRAM

The NVRAM or optional NVRAM returned an error
827
Self-diagnostic Error: RAM

The resident RAM returned a verify error
828
Self-diagnostic error 7: ROM

Measuring the CRC for the boot
monitor and operating system
program results in an error.
A check of the CRC value for
ROMFS of the entire ROM area
results in an error.
NVRAM defective
NVRAM backup battery
exhausted
NVRAM socket damaged
Make sure NVRAM is
seated correctly in its
socket
Replace the NVRAM on
the controller board
Update controller firmware again

Replace RAM DIMM
Software defective
ROM defective
NOTE: For more details about this SC 833, SC834 error, execute SP5990 to print an
SMC report so you can read the error code. The error code is not displayed on
the operation panel. The additional error codes (0F30, 0F31, etc. are listed in the
SMC report.
829
Self-diagnostic Error: Optional RAM

The optional RAM returned an error
Replace the optional memory board

838
Self-diagnostic Error: Clock Generator

A verify error occurred when setting data
was read from the clock generator via
the I2C bus.
4-21
Troubleshooting
20 June 2005
850
851
853
854
855
856
857
861
20 June 2005
Net I/F error

Duplicate IP addresses.
Illegal IP address.
Driver unstable and cannot be
used on the network.
IEEE 1394 I/F error
Driver setting incorrect and cannot
be used by the 1394 I/F.
Wireless LAN Error 1

During machine start-up, the
machine can get access to the
board that holds the wireless LAN,
but not to the wireless LAN card
(802.11b or Bluetooth).
Wireless LAN Error 2

During machine operation, the
machine can get access to the
board that holds the wireless LAN,
but not to the wireless LAN card
(802.11b or Bluetooth).
Wireless LAN error 3

An error was detected on the
wireless LAN card (802.11b or
Bluetooth).
IP address setting incorrect

Ethernet board defective
NIB (PHY), LINK module defective;

change the Interface Board
Wireless LAN card missing (was

removed)
Wireless LAN card missing (was

removed)
Wireless LAN card defective

Wireless LAN card connection incorrect
Wireless LAN error 4

An error was detected on the
wireless LAN card (802.11b or
Bluetooth).
Wireless LAN card defective

PCI connector (to the mother board)
loose
USB I/F Error

The USB driver is not stable and
caused an error.
Bad USB card connection

HDD re-try failure

At power on with the HDD detected,
power supply to the HDD is
interrupted, after the HDD is
awakened from the sleep mode, the
HDD is not ready within 30 s.
Harness between HDD and board

disconnected, defective
HDD power connector disconnected
HDD defective
4-22
860
863
864
865
HDD startup error at main power on

HDD is connected but a driver
error is detected.
The driver does not respond with
the status of the HDD within 30
s.
HDD data read failure
The data written to the HDD cannot
be read normally, due to bad
sectors generated during operation.
HDD data CRC error

During HDD operation, the HDD
cannot respond to an CRC error
query. Data transfer did not execute
normally while data was being
written to the HDD.
HDD access error

HDD responded to an error during
operation for a condition other than
those for SC863, 864.
HDD is not initialized

Level data is corrupted
HDD is defective
HDD defective
Note: If the bad sectors are generated at
the image partition, the bad sector
information is written to NVRAM, and the
next time the HDD is accessed, these bad
sectors will not be accessed for read/write
operation.
HDD defective
HDD defective.
866
SD card error 1: Confirmation

The machine detects an electronic license error in the application on the SD card
in the controller slot immediately after the machine is turned on. The program on
the SD card contains electronic confirmation license data. If the program does not
contain this license data, or if the result of the check shows that the license data in
the program on the SD card is incorrect, then the checked program cannot
execute and this SC code is displayed.
Program missing from the SD card
Download the correct program for the machine to the SD card
867
SD card error 2: SD card removed

The SD card in the boot slot when
the machine was turned on was
removed while the machine was on.
868
SD card error 3: SC card access
4-23
Insert the SD card, then turn the machine

off and on.
Troubleshooting
20 June 2005
20 June 2005
An error occurred while an SD card

was used.
870
872
873
874
SD card not inserted correctly

SD card defective
Note: If you want to try to reformat the SC
card, use SD Formatter Ver 1.1.
Address book data error

Address book data on the hard
Software defective. Turn the machine
disk was detected as abnormal
off/on. If this is not the solution for the
when it was accessed from either
problem, then replace the controller
the operation panel or the
firmware.
network. The address book data
HDD defective.
cannot be read from the HDD or
SD card where it is stored, or the
data read from the media is
defective.
More Details
Do SP5846 050 (UCS Settings Initialize all Directory Info.) to reset all
address book data.
Reset the user information with SP5832 006 (HDD Formatting User
Information).
Replace the HDDs.
Boot the machine from the SD card.
HDD mail receive data error
The machine detected that the
HDD was not operating correctly
at power on.
The machine detected that the
HDD was not operating correctly
(could neither read nor write)
while processing incoming email
HDD defective
Machine was turned off while the HDD
was being accessed.
Do SP5832 007 to format the mail RX
data on the HDD.
HDD mail send data error

An error was detected on the HDD
immediately after the machine was
turned on, or power was turned off
while the machine used the HDD.
Do SP5832-007 (Format HDD Mail TX

Data) to initialize the HDD.
Replace the HDD
Delete All error 1: HDD

A data error was detected for the
HDD/NVRAM after the Delete All
option was used.
Note: The source of this error is the
Data Overwrite Security Unit B660
running from an SD card.
4-24
Turn the main switch off/on and try the

operation again.
Install the Data Overwrite Security Unit
again. For more, see section 1.
Installation.
HDD defective
20 June 2005
875
Delete All error 2: Data area

An error occurred while the
machine deleted data from the
HDD.
Note: The source of this error is the
Data Overwrite Security Unit B660
running from an SD card.
Turn the main switch off/on and try the

operation again.
876
Log data abnormal

An error was detected in the handling of
the log data at power on or during
machine operation. This can be caused
by switching the machine off while it is
operating.
880
File Format Converter (MLB) error

A request to get access to the MLB
was not answered within the
specified time.
900
Electrical total counter error

The total counter contains
something that is not a number.
Software error. Update the firmware

NVRAM defective
HDD defective
Troubleshooting
MLB defective, replace the MLB
NVRAM incorrect type

NVRAM defective
NVRAM data scrambled
Unexpected error from external source
901
SC901 Mechanical total count error

The IO board cannot receive the mechanical total
count data.
920
Printer error 1
An internal application error was
detected and operation cannot
continue.
4-25
Mechanical total counter

defective
Software defective; turn the machine

off/on, or change the controller firmware
Insufficient memory
925
20 June 2005
Net File function error

The NetFile file management on the
HDD cannot be used, or a NetFile
management file is corrupted and
operation cannot continue. The
HDDs are defective and they
cannot be debugged or partitioned,
so the Scan Router functions
(delivery of received faxes,
document capture, etc.), Web
services, and other network
functions cannot be used.
HDD status codes are displayed
below the SC code:
Refer to the four procedures below

(Recovery from SC 925).
Here is a list of HDD status codes:

Display
(-1)
(-2)
(-3)
(-4)
(-5)
(-6)
(-7)
(-8)
(-9)
(-10)
(-11)
(-12)
(-13)
Meaning
HDD not connected
HDD not ready
No label
Partition type incorrect
Error returned during label read or check
Error returned during label read or check
filesystem repair failed
filesystem mount failed
Drive does not answer command
Internal kernel error
Size of drive is too small
Specified partition does not exist
Device file does not exist
4-26
20 June 2005
Recovery from SC 925

Procedure 1
If the machine shows SC codes for HDD errors (SC860 ~ SC865) with SC 925, do
the recovery procedures for SC860 ~ SC865.
Procedure 2
NetFiles: Jobs printed from the document server using a PC and DeskTopBinder
Before you initialize the NetFile partition on the HDD, tell the customer that:
Received faxes on the delivery server will be erased
All captured documents will be erased
DeskTopBinder/Print Job Manager/Desk Top Editor job history will be erased
Documents on the document server, and scanned documents, will not be erased.
The first time that the network gets access to the machine, the management
information must be configured again (this will use a lot of time).
Before you initialize the Netfile partition with SP5832-011, do these steps:
1. Go into the User Tools mode and do Delivery Settings to print all received fax
documents that are scheduled for delivery. Then erase them.
2. In the User Tools mode, do Document Management> Batch Delete Transfer
Documents.
3. Do SP5832-011, then turn the machine power off and on.
Procedure 3
If Procedure 2 is not the solution for the problem, do SP5832-001 (HDD
Formatting All), then turn the machine power off and on.
SP5832-001 erases all document and address book data on the hard disks. Ask
the customer before you do this SP code.
Procedure 4
If Procedure 3 is not the solution for the problem, replace the HDD.
4-27
Troubleshooting
If the machine does not show one of the five HDD errors (SC860 ~ SC865), turn
the machine power off and on. If this is not the solution for the problem, then
initialize the NetFile partition on the HDD with SP5832-011 (HDD Formatting
Ridoc I/F).
990
991
20 June 2005
Software error 1
The software performs an
unexpected function and the
program cannot continue.
Software error 2
The software performs an
unexpected function. However,
unlike SC990, recovery processing
allows the program to continue.
Software defective, re-boot*1
Software defective, re-boot*1
*1
: In order to get more details about SC990 and SC991:

1) Execute SP7403 or print an SMC Report (SP5990) to read the history of the 10 most recent
logged errors.
2) If you press the zero key on the operation panel with the SP selection menu displayed, you
will see detailed information about the recently logged SC990 or SC991, including the
software file name, line number, and so on. 1) is the recommended method, because
another SC could write over the information for the previous SC.
992
Software error 3: Undefined

An error not controlled by the
system occurred (the error does not
come under any other SC code).
Software defective
Turn the machine power off and on. The
machine cannot be used until this error is
corrected.
997
Software Error 4: Cannot select application function

An application does not start after
Software bug
the user pushed the correct key on
A RAM or DIMM option necessary for the
the operation panel.
application is not installed or not installed
correctly.
998
Software Error 5: Application cannot start

Register processing does not
Software bug
operate for an application within 60 A RAM or DIMM option necessary for the
s after the machine power is turned
application is not installed or not installed
on. No applications start correctly,
correctly.
and all end abnormally.
951
953
954
F-gate error at write request

After the IPU receives an F-gate signal, it receives
another F-gate signal.
Scanner setting error
The IPU does not respond with the scanner
setting signal required to start scanning
processing.
Printer setting error
The IPU does not respond with the settings that
are required to start image processing by the
printer.
4-28
Software defective
BICU defective
Software defective
Software defective
Memory setting error

The IPU does not respond with the settings that
are required to start image processing using the
memory.
Print image data transfer error
The image transfer from the controller to the
engine via the PCI bus does not end within 15 s
after starting.
Software defective
955
984
985
Scanner image data transfer error

The image transfer from the engine to the
controller via the PCI bus does not end within 3 s
after starting.
986
Software write parameter setting error

An unstable area at the storage destination in the
settings table is set NULL for the parameter
received by the write module.
995
Machine Type Information Error

After the machine is powered on, a
mismatch is detected between the CPM
information sent from the controller to
the engine.
999
Program download error

The download (program, print data, language data) from the IC card does not
execute normally.
Board installed incorrectly
BICU defective
IC card defective
NVRAM defective
Loss of power during downloading
Important Notes About SC999
Primarily intended for operating in the download mode, logging is not performed
with SC999.
Note: If the machine loses power while downloading, or if for some other reason
the download does not end normally, this could damage the controller board or the
PCB targeted for the download and prevent subsequent downloading. If this
problem occurs, the damaged PCB must be replaced.
4-29

BICU defective
Connectors between BICU
and controller loose or
defective
BICU defective
Connectors between BICU
and controller loose or
defective
SIB defective
Software defective
Replace the controller board with

the correct board.
Troubleshooting
20 June 2005
ELECTRICAL COMPONENT DEFECTS
20 June 2005
4.2 ELECTRICAL COMPONENT DEFECTS

4.2.1 SENSORS
Component (Symbol)
Scanner Home Position
(S1)
CN
504-5(SIB)
Platen Cover (S2)
504-8 (SIB)
Original Width (S3)
505-3, 4
(SIB)
Condition
Open
Shorted
Open
Shorted
Open
Symptom
SC121 is displayed.
SC120 is displayed.
APS and ARE do not function properly.
No symptom.
CPU cannot detect the original size
properly. APS and ARE do not function
correctly.
Shorted
Original Length-1 (S4)
505-8,9
(SIB)
Open
CPU cannot detect the original size

properly. APS and ARE do not function
correctly.
Shorted
LD Unit Home Position
(S6)
204-B2
(IOB)
Toner Density (TD)

(S7)
222-5
(IOB)
Paper Exit (S8)
202-B2
(IOB)
Registration (S9)
224-B2
(IOB)
Image Density (ID)

(S10)
203-5
(IOB)
Upper Paper Height

(S11)
220-2
(IOB)
Open
Shorted
Open
Shorted
Open
Shorted
Open
Shorted
Open
Shorted
Open
Shorted
Lower Paper Height

(S12)
214-2
(IOB)
Open
Shorted
4-30
SC328 is displayed when the laser

beam pitch is changed.
SC327 is displayed when the laser
beam pitch is changed.
The add toner indicator blinks even if
there is toner in the development unit.
SC390-01 is displayed.
The Paper Jam indicator will light
whenever a copy is made.
The Paper Jam indicator lights even if
there is no paper.
there is no paper.
The The Paper Jam indicator will light
SC350-03 is displayed after copying.
SC350-01 is displayed after copying.
Add Paper is displayed even if there is
paper. If this condition occurred four
times, SC501-02 will be displayed.
Add Paper is displayed even if there is
paper. If this condition occurred four
times, SC502-02 will be displayed.
Component (Symbol)
ELECTRICAL COMPONENT DEFECTS
CN
Condition
Open
Upper Paper End (S13)
220-8
(IOB)
Shorted
Open
Lower Paper End (S14)
Upper Relay (S15)
Lower Relay (S16)

Transfer Belt Position
(S19)
214-8
(IOB)
220-5
(IOB)
214-5
(IOB)
202-A10
(IOB)
Shorted
Open
Shorted
Open
Shorted
Open
Shorted
4-31
Symptom
The Paper End indicator lights even if
paper is placed in the upper paper
tray.
The Paper End indicator does not light
even if there is no paper in the upper
paper tray.
The Paper End indicator lights even if
paper is placed in the lower paper tray.
The Paper End indicator does not light
even if there is no paper in the lower
paper tray.
there is no paper.
there is no paper.
No symptom
SC403 is displayed
Troubleshooting
20 June 2005
BLOWN FUSE CONDITIONS
20 June 2005
4.2.2 SWITCHES
Component
(Symbol)
CN
Right Lower
Cover (SW1)
216-4
(IOB)
Main (SW3)
102-1~4
(PSU)
107-1
Front Cover
Safety (SW4)
107-1
(PSU)
Condition
Open
Shorted
Open
Shorted
Open
Shorted
Symptom
Doors/Covers Open is displayed even if the
right lower cover is closed.
The LCD goes blank when the lower cover is
opened.
The machine does not turn on.
The machine does not turn off.
Doors/Covers Open is displayed even if the
front cover is closed.
Doors/Covers Open is not displayed even if the
front cover is opened.
4.3 BLOWN FUSE CONDITIONS

Fuse
115V
Power Supply Board
6.3A / 125V
FU1
6.3A / 125V
FU2
FU3
FU5
FU6
FU9
FU101
FU102
FU103
6.3A / 125V
6.3A / 125V
3.15A/125V
5A/125V
15A / 125V
10A / 125V
2A / 125V
Rating
210 ~ 230V
6.3A / 250V
6.3A / 250V
6.3A / 250V
6.3A / 250V
3.15A/250V
4A/250V
8A/250V
5A / 250V
1A / 250V
Symptom at power on
Doors/Covers Open is displayed
Doors/Covers Open for the finisher is
displayed
Paper end condition
SC302, or SC403, or SC405 displayed
No response
No response
Normal operation (optional heaters do not work)
4-32
20 June 2005
LEDS
4.4 LEDS
BICU LED Sequences
Normal Operation
System Startup
Firmware Update: Normal
Execution
Firmware Update: Error
Firmware Update: Normal End
Energy Save Mode
LED 101
(Green)
Flashes
Flashes
Flashes
LED 102
(Yellow)
Off
On (1~2s) then Off
On
LED 103
(Red)
Flashes
Flashes
Flashes
Flashes
Flashes
Off
Flashes
Off
Off
Flashes
Flashes
Off
LED 1
(Red)
System Startup (including Self-Diagnostics)
Self-Diagnostic Error
Normal Operation
Firmware Update: Normal Execution
Firmware Update: Error
Firmware Update: Normal End
On
On
Flashes
Flashes
Off
On
LED 2
(Red)
Off
On
Off
Flashes
Off
On
NOTE: LED 1 monitors Data Bus Bit 14, LED 2 monitors Data Bus Bit 15.
4.5 TEST POINTS

Controller Board
Number
TP1
TP3
TP6
TP8
TP9
TP10
TP11
TP12
TP13
TP14
TP15
TP16
TP17
Monitored Signal
GND
GND
GND
DB0 RXD
DB0 TXD
GND
+5VE
GND
+5V
+5VE
GND
R_FGATE
W_FGATE
4-33
Troubleshooting
Controller LED Sequences

SC 3035

Uploaded by

Copyright:

Available Formats

SC 3035

Uploaded by

Document Information

Original Description:

Original Title

Copyright

Available Formats

Share this document

Share or Embed Document

Sharing Options

Did you find this document useful?

Is this content inappropriate?

Copyright:

Available Formats

SC 3035

Uploaded by

Copyright:

Available Formats

20 June 2005

SERVICE CALL CONDITIONS

The SC will not be displayed.

When a Level D SC code occurs

SERVICE CALL CONDITIONS

4.1.2 SC CODE DESCRIPTIONS

SERVICE CALL CONDITIONS

Exposure lamp error

Scanner home position error 1

Scanner home position error 2

SBU auto adjust error

Exposure lamp defective

4.1.3 SC CODE DESCRIPTIONS

SERVICE CALL CONDITIONS

SBU communication error

Flat film or harness connectors

Charge roller current leak

Charge roller current correction error

BICU board defective

F-Gate error: No laser writing signal

LD drive current too high

LD unit home position error 1

LD unit home position error 2

LD unit defective (not enough power,

Laser synchronization board

SERVICE CALL CONDITIONS

LD unit beam pitch adjusted incorrectly

After initialization of the SP modes,

Polygon motor error 1: On timeout

Polygon motor error 2: Off timeout

Polygon motor error 3: XSCRDY signal

Polygon motor drive board I/F

Polygonal Mirror Motor Error 4:

I/F harness of the polygonal mirror

SERVICE CALL CONDITIONS

ID sensor, pattern edge detect error

ID sensor, LED current abnormal at

TD sensor error: Test value abnormal

TD sensor error: Auto adjust error

SERVICE CALL CONDITIONS

Transfer roller open error

Transfer belt position sensor error

Transfer belt error

Main motor lock

Cooling fan motor lock

1st tray lift malfunction

High voltage supply board defective

Motor lock caused by overload.

Main motor/drive malfunction

SERVICE CALL CONDITIONS

2nd tray lift malfunction

SERVICE CALL CONDITIONS

LCT tray malfunction

Fusing lamp defective

Power supply unit defective

Power supply unit defective

SERVICE CALL CONDITIONS

Fusing lamp remains on