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Philips 170x6 User Manual

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e-Manual

Philips LCD Monitor Electronic Users Manual

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Safety and Troubleshooting Information

Safety
Precautions
and
Maintenance
Installation
Locations
FAQs

Safety and Troubleshooting Information

Safety precautions and maintenance


WARNING: Use of controls, adjustments or procedures other than
those specified in this documentation may result in exposure to shock,
electrical hazards and/or mechanical hazards.

Troubleshooting
Regulatory
Information
Other Related
Information

Read and follow these instructions when connecting and using your computer monitor:

To protect your display from possible damage, do not put excessive pressure on the LCD
panel. When moving your monitor, grasp the frame to lift; do not lift the monitor by
placing your hand or fingers on the LCD panel.
Unplug the monitor if you are not going to use it for an extensive period of time.
Unplug the monitor if you need to clean it with a slightly damp cloth. The screen may be
wiped with a dry cloth when the power is off. However, never use alcohol, solvents or
ammonia-based liquids.
Consult a service technician if the monitor does not operate normally when you have
followed the instructions in this manual.
The casing cover should be opened only by qualified service personnel.
Keep the monitor out of direct sunlight and away from stoves or any other heat source.
Remove any object that could fall into the vents or prevent proper cooling of the monitors
electronics.
Do not block the ventilation holes on the cabinet.
Keep the monitor dry. To avoid electric shock, do not expose it to rain or excessive
moisture.
When positioning the monitor, make sure the power plug and outlet are easily accessible.
If turning off the monitor by detaching the power cable or DC power cord, wait for 6
seconds before attaching the power cable or DC power cord for normal operation.
To avoid the risk of shock or permanent damage to the set, do not expose the monitor to
rain or excessive moisture.
IMPORTANT: Always activate a screen saver program during your application. If a still
image in high contrast remains on the screen for an extended period of time, it may leave
an 'after-image' or 'ghost image' on front of the screen. This is a well-known phenomenon
that is caused by the shortcomings inherent in LCD technology. In most cases, the
afterimage will disappear gradually over a period of time after the power has been
switched off. Be aware, that the afterimage symptom cannot be repaired and is not
covered under warranty.
Warning for lifting monitor - Do not use the area underneath the logo cover to grip or lift
the monitor. Placing weight on the logo cover can cause it to break away from the body
and cause the monitor to fall. When lifting the monitor, place one hand under the
monitor's frame.

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Safety and Troubleshooting Information

Consult a service technician if the monitor does not operate normally when the operating
instructions given in this manual have been followed.

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Installation Locations

Avoid exposure to heat and extreme cold.


Do not store or use the LCD monitor in locations exposed to heat, direct sunlight or
extreme cold.
Avoid moving the LCD monitor between locations with large temperature differences.
Choose a site that falls within the following temperature and humidity ranges.
Temperature: 5-35C 41-95F
Humidity: 20-80% RH
Do not subject the LCD monitor to severe vibration or high impact conditions. Do not
place the LCD monitor in the trunk of a car.
Take care not to mishandle this product by either knocking or dropping it during operation
or transportation.
Do not store or use the LCD monitor in locations where there is a high level of humidity
or in dusty environments. Do not allow water or other liquids to spill on or into the LCD
monitor.

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Safety and Troubleshooting Information

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About This Manual

About This
Guide
Notational
Descriptions

About This Manual

About This Guide


This electronic user's guide is intended for anyone who uses the Philips LCD Monitor. It
describes the LCD monitor's features, setup, operation and other important information. Its
contents are identical to the information in our printed version.
It includes the following sections:

Safety and Troubleshooting Information provides tips and solutions for common problems
as well as other related information you may need.
About This Electronic User's Manual gives an overview of information included, along with
notation icon descriptions and other documentation for your reference.
Product Information gives an overview of the monitor's features as well as the technical
specifications for this monitor.
Installing Your Monitor describes the initial setup process and gives an overview of how to
use the monitor.
On-Screen Display provides information on adjusting the settings on your monitor.
Customer Care and Warranty contains a list of worldwide Philips Consumer Information
Centers along with help desk phone numbers and information on the warranty applicable
to your product.
Glossary defines technical terms.
Download and Print Option transfers this entire manual to your hard drive for easy
reference.

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Notational Descriptions
The following subsections describe notational conventions used in this document.
Notes, Cautions and Warnings
Throughout this guide, blocks of text may be accompanied by an icon and printed in bold or italic
type. These blocks contain notes, cautions or warnings. They are used as follows:

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About This Manual

NOTE: This icon indicates important information and tips that help you make
better use of your computer system.

CAUTION: This icon indicates information that tells you how to avoid either
potential damage to hardware or loss of data.

WARNING: This icon indicates the potential for bodily harm and tells you how
to avoid the problem.

Some warnings may appear in alternate formats and may not be accompanied by an icon. In
such cases, the specific presentation of the warning is mandated by the relevant regulatory
authority.

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2005 Koninklijke Philips Electronics NV


All rights reserved. Reproduction, copying, use, modification, hiring, renting, public performance, transmission and/or
broadcasting in whole or in part is prohibited without written consent of Philips Electronics NV

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Product Information

Product
Features
Product Information
LightFrameTM
DR for
Windows
Lead-free
Product Features
Product
Technical
170X6
Specifications
Resolution &
Outstanding front of screen performance
Preset Modes
LightFrame DR maximizes your on-screen experience
Philips Pixel
Perfect Panel -- ISO 13406-2 Class I compliant dot-defect-free-display
Defect Policy
8-ms response time for outstanding display of moving images
Automatic
SXGA 1280 x 1024 resolution for sharper display
Power Saving
Design that complements any interior
Physical
Innovative, cutting-edge design makes a lifestyle statement!
Ultra-modern SmartTouch controls
Specification

Great
convenience
Pin
Dual input accepts both analog VGA and digital DVI signals
Assignment
USB port for convenient peripheral connections
Product Views
Embedded power supply eliminates external power adaptors
Enjoy multimedia experience from built-in speakers
Physical
Play music from external audio devices even if the PC is off
Function
CableGuide keeps cables in order and your space neat
Perfect Panel
Warranty
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LightFrameTM Digital Reality (LightFrameTM DR) for Windows


Introduction
Philips LightFrameTM DR feature enriches your photo and video experience with preset modes ideal for your favorite
applications: Internet, TV/video viewing, photos and gaming. The LightFrameTM DR engine optimizes brightness,
sharpness, contrast, color, JPG noise for photos and skin tone for videos.
Installation
First things first: Philips LightFrameTM DR only works with monitors specially built to use this software. Earlier Philips
monitors or other manufacturers' monitors will not work with this special software. This software is only for use with
Philips 170X6,170P6 and 190X6,190P6 monitors . You can identify compatible Philips monitors by the LightFrame
logo on the front of the monitor.

LightFrameTM DR works with true Windows-based programs and DOS-based programs that operate in a Windows
environment. It does not work with DOS-based programs operating only in a DOS environment.
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Product Information

To control the LightFrameTM DR feature in your monitor, you'll want install the LightFrameTM DR application found on
this CD-ROM.
To install LightFrameTM DR, place the CD in your CD-ROM drive.
When the CD menu appears on your screen,
1) select preferred language
2) select model number (170X6 or 190X6)
3) click on Install LightFrameTM Digital Reality.
Follow the on-screen prompts to properly install the program. The software checks to see if you have a compatible
monitor. You must agree to the license terms in order to install the software.
After installation, the LightFrameTM DR shortcut icon automatically appears at your desktop, click it to load the control
bar on screen.

Use Tips
1. Cursor with a yellow light bulb versus a blue light bulb
Your mouse pointer takes the shape of a light bulb to indicate that LightFrameTM DR is ready to activate or deactivate
a target window that contains photos, videos or other content that can be enhanced. A yellow light bulb means that
you are moving over a window where LightFrameTM DR can be activated. Click on the window to activate
enhancement. A blue light bulb appears when moving over an activated window. Click on the window to de-activate
LightFrameTM DR.

Cursor examples
Here is a list of LightFrameTM DR cursors.

This is the default cursor displayed when you move over a non-LightFrameTM DR enhanced window or area. Clicking
and dragging this cursor over a window or area activates LightFrameTM DR enhancement.

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Product Information

Your cursor becomes a yellow light bulb when it passes over a non-active window to indicate that LightFrameTM DR
can be activated in the selected window. Click to activate LightFrameTM DR in the selected window. To activate
LightFrameTM DR simultaneously in a total of up to eight windows, click on the selected windows one-by-one while
pressing the Shift key.

Your cursor becomes a blue light bulb when it passes over an active LightFrameTM DR window. Click to deactivate
LightFrameTM DR in the selected window.

The normal cursor is restored after you click on a target without pressing the shift key or after you drag a rectangle.

2. LightFrameTM DR control bar


The LightFrameTM DR control bar appears at the top of screen after any LightFrameTM DR function is activated.

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Product Information

The control bar is another upgrade that helps you run all LightFrameTM Digital Reality's neat, new features. The
illustration below describes the tasks each button performs.
To drag the control bar to any preferred area of your screen, left click the LightFrameTM DR logo. (See examples
below) This area is not a button.
Activate or deactivate
LightFrameTM DR icon

Turns LightFrameTM DR on and off. When LightFrameTM DR is active in a


selected window, the icon changes from blue to yellow.

Activate or deactivate the


mode menu icon

The default mode menu icon appears when no mode is selected. When you
select the photo, Internet or other mode, the icon for the selected mode
appears.

Deactivate all
LightFrameTM DR windows
icon

Deactivates all LightFrameTM DR windows. This function is only visible when


LightFrameTM DR windows are active.

Properties icon

Provides access to the Properties menu, which includes these options:


LightFrameTM DR auto start: Yes/no
Position: LightFrameTM DR Always on top
Warning messages: On/off
Target selection: Automatic/manual
Monitor selection: Chose among two monitors connected to the same PC
Place LightFrameTM DR icon in the taskbar: Yes/no

Info mode icon

Activates and deactivates the Info mode, which provides information about
toolbar and menu items as well as access to Help files.

Exit icon

Click to exit the LightFrameTM DR control bar

3. Optimizing LightFrameTM DR settings


Here's how to optimize LightFrameTM DR settings to your personal preferences:

1. Select your desired mode from the mode Menu. Click to open the mode.

2. The settings menu

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Product Information

3. Change settings by pulling the color bar or pressing the plus (+) or minus (-) button to move incrementally to
the desired levels.

When you're finished, click on the Mode icon to exit the menu.
4. LightFrameTM Hot Key
The LightFrameTM Hot Key is located at front of LightFrameTM DR monitor. The blue LED is on when LightFrameTM is
activated and off when the feature is deactivated. A touch on the Hot Key quickly provides full screen enhancement in
your choice of the Internet, Photo or Video-TV mode.
When you touch the front button, a small OSD window opens on your screen directly above the button location.
Use this screen to select the best full screen mode for the application you're working with. Press continuously on the
Hot Key to scroll through the available options.
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Product Information

1) When you touch the LightFrameTM Hot Key, an OSD window opens. Touch the button continually to scroll among
the available Internet, Photo and Video-TV modes. As a mode becomes available for selection, its color changes from
blue to yellow. Once you reach the desired mode, remove your finger from the Hot Key. After three seconds, the mode
you have selected will be confirmed and the OSD window will automatically close.

2) Touch the LightFrameTM DR Hot Key for three seconds to enter the LightFrameTM demo mode. To exit the
demonstration mode, press the hot key again.

5. Language
While English is the default language of LightFrameTM DR, Dutch, French, German, Italian, Portuguese, Spanish,
Simplified Chinese, Traditional Chinese and Korean are supported. LightFrameTM DR will detect the language of
computer system OS and select the language automatically.

Notes
Philips LightFrameTM DR only works with monitors specially built to use this software. If LightFrameTM DR detects that
your monitor is not LightFrameTM DR-compatible, a message appears on the monitor screen. If you see this message,

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Product Information

you can abort or continue the installation; however, if you continue the installation, LightFrameTM DR will probably not
work on the monitor.
How to use LightFrameTM DR
After installation, LightFrameTM DR shortcut icon appears on your screen whenever the computer is started.
To learn more about using LightFrameTM Digital Reality, please refer to the help information, which is available after
installation.
Compatibility
This version of LightFrameTM DR is compatible with:
Windows XP
Windows 2000 Professional Edition with Service Pack 2
How to download your upgraded LF DR Installation file
Visit http://www.philips.com/support

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Lead-free Product
Philips eliminated toxic substances like lead from its displays. Lead-free display helps protect your
health and promotes environmentally sound recovery and disposal of waste from electrical and
electronic equipment.Philips complies with the European Community stringent RoHS Directive
mandating restrictions on hazardous substances in electrical and electronic equipment. With Philips,
you can be confident that your display device does not harm the environment.

Technical Specifications*
LCD PANEL
Type

TFT LCD

Screen size

17" / 43.2 cm diagonal

Pixel Pitch

0.264 x 0.264 mm

LCD Panel type

1280 x 1024 pixels


R.G.B. vertical stripe
Anti-glare polarizer, hard coated

Effective viewing area

337.9 x 270.3 mm

Display Colors

16M colors

SCANNING
Vertical refresh rate

56 Hz-76 Hz

Horizontal Frequency

30k Hz-83 kHz

VIDEO
Video dot rate

140 MHz

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Product Information

Input impedance
- Video

75 ohm

- Sync

2.2K ohm

Input signal levels

0.7 Vpp

Sync input signal

Separate sync
Composite sync
Sync on green

Sync polarities

Positive and negative

Video interface

Dual input: D-Sub (analog) and DVI-D (digital) are available and user
selectable

Light FrameTM

Brightness and sharpness enhancement

Audio

Loudspeaker

4W Stereo Audio (2W/channel RMSx2, 300 Hz-14 kHz, 16 ohm,


THD=10%, PMPO 32 Watts)

Headphone connector

3.5mm mini jack

Input signal connector

3.5mm mini jack

Stand-alone audio output

Whether there is a video display or not as long as there is an audio


input, the audio output is always functional.

Optical characteristics
Contrast ratio

600:1 (typ.)

Brightness

250 cd/m2 (typ.)

Peak contrast angle

6 o'clock

White Chromaticity

x: 0.283 y: 0.297 (at 9300K)


x: 0.313 y: 0.329 (at 6500K)
x: 0.313 y: 0.329 (at sRGB)

Viewing Angle (C/R>5)

Response time

Upper 80 (typ.)
Lower 80 (typ.)
Left 80 (typ.)
Right 80 (typ.)
8 ms(typ.)

* This data is subject to change without notice.

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Resolution & Preset Modes

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Product Information

Maximum

1280 x 1024 at 75 Hz

Recommended

1280 x 1024 at 60 Hz

16 user definable modes


15 factory preset modes:

H. freq (kHz)

Resolution

V. freq (Hz)

31.5

640*350

70

31.5

720*400

70

31.5

640*480

60

35.0

640*480

67

37.5

640*480

75

35.2

800*600

56

37.9

800*600

60

46.9

800*600

75

49.7

832*624

75

48.4

1024*768

60

60.0

1024*768

75

69.0

1152*870

75

71.8

1152*900

76

63.9

1280*1024

60

80.0

1280*1024

75

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Automatic Power Saving


If you have VESA DPMS compliance display card or software installed in your PC, the monitor can automatically
reduce its power consumption when not in use. If an input from a keyboard, mouse or other input device is detected,
the monitor will 'wake up' automatically. The following table shows the power consumption and signaling of this
automatic power saving feature:

Power Management Definition


VESA Mode

Video

H-sync

V-sync

Power Used

LED color

Active

ON

Yes

Yes

< 38 W

Green

Sleep

OFF

No

No

<1W

Amber

Switch Off

OFF

< 1W

Off

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Product Information

This monitor is ENERGY STAR compliant. As an ENERGY STAR Partner, PHILIPS has
determined that this product meets the ENERGY STAR guidelines for energy efficiency.

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Physical Specifications
Dimension (WxHxD) *

388 x 400 x 181 mm (in lowest position)

Weight

5.5 kg

Tilt

-5 ~ 25

Power supply

100 240 VAC, 60 50 Hz

Power consumption

38 W* (typ.)

Temperature

5 C to 35 C (operating)
-20 C to 60 C (storage)

Relative humidity

20% to 80%

System MTBF

50K hours (including CCFL 40K hours)

Cabinet color

170X6FB: Black
170X6FW: White

* This data is subject to change without notice.


* Resolution 1280x1024, standard size, brightness max., contrast 50%, 6500 K, full white pattern, without audio/USB.

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Pin Assignment
1. The digital only connector contains 24 signal contacts organized in three rows of eight contacts. Signal pin
assignments are listed in the following table:

Pin Signal
No. Assignment

Pin Signal
No. Assignment

Pin Signal
No. Assignment

T.M.D.S. Data2-

T.M.D.S. Data1-

17 T.M.D.S. Data0-

T.M.D.S. Data2+

10 T.M.D.S. Data1+

18 T.M.D.S. Data0+

T.M.D.S. Data2/4
Shield

11

No connect

12 No connect

20 No connect

No connect

13 No connect

21 No connect

DDC Clock

14 +5V Power

22

DDC Data

15 Ground (for +5V)

23 T.M.D.S. Clock+

No connect

16 Hot Plug Detect

24 T.M.D.S. Clock-

T.M.D.S. Data1/3
Shield

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19

T.M.D.S. Data0/5
Shield

T.M.D.S. Clock
Shield

Product Information

2. The 15-pin D-sub connector (male) of the signal cable:

Pin
Assignment
No.

Pin
Assignment
No.

Red video input

+5V

Green video input/SOG

10

Logic ground

Blue video input

11

Ground

Sense (GND)

12

Serial data line (SDA)

Hot Plug Detect

13

H. Sync / H+V

Red video ground

14

V. Sync (VCLK for DDC)

Green video ground

15

Data clock line (SCL)

Blue video ground

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Product Views
Follow the links to see various views of the monitor and its components.

Front View Product Description

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Physical Function

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Product Information

1) Tilt

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Installing Your LCD Monitor

Installing Your LCD Monitor


Front View
Produt
Description
Connecting Front View Product Description

to Your PC
Getting

Started
Optimizing

Performance

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Installing Your LCD Monitor

Power button switches your monitor on.

Power LED

OK button which when pressed will take you to the OSD


controls.

UP and DOWN buttons are used when adjusting the OSD


of your monitor.

BRIGHTNESS hotkey. When the UP and DOWN arrow


buttons are pressed, the adjustment controls for the
BRIGHTNESS will show up.

LEFT and RIGHT buttons, like the UP and DOWN buttons,


are also used in adjusting the OSD of your monitor.

VOLUME

VOLUME hotkey. When the LEFT and RIGHT arrow


buttons are pressed, the adjustment controls for VOLUME
will show up.

Automatically adjust the horizontal position, vertical


position, phase and clock setting.

LightFrameTM hotkey to select full-screen modes among


Internet, Photo and Video-TV.

10

Earphone jack (on side).

11

USB port for versatile peripheral connections.

Remove protective film


A special film protects the screen frame of your new Philips monitor during transit. Please remove the protective film from
the screen before using your monitor.

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Rear View

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Installing Your LCD Monitor

USB upstream port

VGA input

DVI-D input

AC power input

PC audio input

Kensington anti-thief lock

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Optimizing Performance
For best performance, ensure that your display settings are set at 1280x1024, 60Hz.
Note: You can check the current display settings by pressing the 'OK' button
once. Go into the Product Information. The current display mode is shown on
the item called RESOLUTION.
You can also install the Flat Panel Adjust (FP Adjust) program, a program for getting the best performance out of your
monitor. This is included on this CD. Step-by-step instructions are provided to guide you through the installtion process.
Click on the link to know more about this program.

More about

FP_setup04.exe

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On-Screen Display

On-Screen Display
Description
of the OnScreen
Display
The OSD

Tree

Description of the On Screen Display


What is the On-Screen Display?

SmartControl
Q&A

On-Screen Display (OSD) is a feature in all Philips LCD monitors. It allows an end user to adjust
screen performance or select functions of the monitors directly through an on-screen instruction
window. A user friendly on screen display interface is shown as below :

Basic and simple instruction on the control keys.


In the OSD shown above users can press
the cursor,

buttons at the front bezel of the monitor to move

to confirm the choice or change, and

to adjust/select the change.

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The OSD Tree


Below is an overall view of the structure of the On-Screen Display. You can use this as a reference
when you want to work your way around the different adjustments later on.

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On-Screen Display

Note: sRGB is a standard for ensuring correct exchange of colors between different devices (e.g.
digital cameras, monitors, printers, scanners, etc.)
Using a standard unified color space, sRGB will help represent pictures taken by an sRGB
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On-Screen Display

compatible device correctly on your sRGB enabled Philips monitors. In that way, the colors are
calibrated and you can rely on the correctness of the colors shown on your screen.
Important with the use of sRGB is that the brightness and contrast of your monitor is fixed to a
predefined setting as well as the color gamut. Therefore it is important to select the sRGB setting in
the monitor's OSD.
To do so, open the OSD by pressing the OK button on the side of your monitor. Move the down
button to go to Color and press OK again. Use the right button to go to sRGB. Then move the down
button and press OK again to exit the OSD.
After this, please do not change the brightness or contrast setting of your monitor. If you change
either of these, the monitor will exit the sRGB mode and go to a color temperature setting of 6500K.
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SmartControl
It's a convenient alternative for adjusting monitor performances and settings through a software
interface.
SmartControl displays a properties control panel to adjust the brightness, contrast, color
temperature, position and other settings. SmartControl also displays hardware information including
the model, serial number, run hours from the interface.
The SmartControl is deployed and installed in computers using Philips monitors. So the monitors
and PC can interact with the Administrator's inquiries.
1. Requirement

All graphic cards with nVIDIA and ATI graphic chipsets which support DDC/CI interface
Microsoft Windows 2000 and XP operation systems.
All Philips monitors supporting DDC/CI interface

2. Installation
How to download "SmartControl Installation " file:
Please follow the guidance in the SmartControl installation program.
3. Accessing SmartControl

Right click on the desktop of your PC, and select Properties from the shortcut menu pops
up.

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On-Screen Display

Click on Settings tab, and click on Advanced button.

Click Philips SmartControl tab.

4. SmartControl Options

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On-Screen Display

Display and Sound


By moving the sliding bar toward left or right, users will be able to adjust brightness, contrast,
volume (if applicable), video noise (not applicable when using DVI-D input), and color
temperatures.

Position
Users can adjust the horizontal and vertical position of the screen by moving the sliding bar
left and right. This function is disabled when using DVI-D (digit) input.

Product Information
Click Product Information in the left pane to view the product information stored in the
monitor's memory.

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On-Screen Display

General
Click on general, users will be able to know some general information such as driver
information, device information and monitor control.

Within monitor control, users can click on Auto Setup to achieve optimum performance or click on
factory reset to reset the parameters of the monitor. Such choices are disabled when using DVI-D
(digit) input.

Q&A
Q1. What is SmartControl?
A. SmartControl is a control panel extension, which helps users to adjust monitor performances and
settings by a software interface, instead of the hardware buttons at the front bezel of the monitors.
Q2. I change the monitor on a PC to a different one and the SmartControl becomes un-usable, what
do I do?
A. Restart your PC and see if SmartControl can work. Otherwise, you will need to remove and refile:///D|/My%20Documents/dfu/X6_model/english/170x6/osd/osddesc.htm
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On-Screen Display

install SmartControl to ensure proper driver is installed.


Q3. The SmartControl functions well at the beginning, but it is not workable, what can I do?
A. If the following actions were executed, the monitor driver may need to be re-installed.

Change video graphic adapter to another one


Update video driver
Activities on OS, such as service pack or patch
Run Windows Update and updated monitor and/or video driver
Windows was booted with the monitor power off or disconnected.

To find out, please right click My Computer and click on Properties->Hardware-> Device Manager.
If you see "Plug and Play Monitor" shows under Monitor, then you need to re-install. Simply remove
SmartControl and re-install it.
Q4. After installing SmartControl, when clicking on SmartControl tab, nothing shows up after a while
or a failure message shows, what happened?
A. It might be your graphic adaptor is not compatible with the SmartControl. If your graphic adaptor
is one of the above mentioned brands, try to download the most updated graphic adaptor driver
from corresponding companies' web site. Install the driver. Remove SmartControl, and re-install it
once more.
If it is still not working, we are sorry that the graphic adaptor is not supported. Please pay attention
to Philips' web site for any updated SmartControl driver available.
Q5. When I click on Product Information, only partial information is shown, what happened?
A. It might be your graphic card adaptor driver is not the most updated version which fully
supporting DDC/CI interface. Please try to download the most updated graphic adaptor driver from
corresponding companies' web site. Install the driver. Remove SmartControl, and re-install it once
more.
Q6. In a monitor with the LightFrame feature, when LightFrame is enabled, sRGB adjustment in
SmartControl is not responding, why?
A. When LightFrame is enabled, the sRGB adjustment is disabled automatically. To use sRGB, you
need to disable LightFrame first.

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Customer Care & Warranty

Customer Care & Warranty


PLEASE SELECT YOUR COUNTRY/AREA TO REVIEW DETAILS OF YOUR
WARRANTY COVERAGE
WESTERN EUROPE: Austria Belgium Cyprus Denmark France Germany Greece
Finland Ireland Italy Luxembourg the Netherlands Norway Portugal Sweden
Switzerland Spain United Kingdom
EASTERN EUROPE: Czech Republic Hungary Poland Russia Slovakia Slovenia
Turkey
LATIN AMERICA: Antilles Argentina Brasil Chile Colombia Mexico Paraguay
Peru Uruguay Venezuela
NORTH AMERICA: Canada USA
PACIFIC: Australia New Zealand
ASIA: Bangladesh China Hong Kong India Indonesia Japan Korea Malaysia
Pakistan Philippines Singapore Taiwan Thailand
AFRICA: Morocco South Africa
MIDDLE EAST: Dubai Egypt

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Glossary

Glossary
ABCDEFGHIJKLMNOPQRSTUVWXYZ

A
Active matrix
This is a kind of liquid crystal display structure in which switching transistors are attached to each
pixel to control the on/off voltage. It produces a brighter and sharper display with a broader viewing
angle than a passive matrix display. Also refer to TFT (thin film transistor).

Amorphous silicon (a-Si)


A semiconductor material that is used to make the thin film transistors (TFTs) layer of an active
matrix LCD.

Aspect ratio
The width-to-height ratio of the active area of a display. In general, most monitors have an aspect
ratio of 4:3 or 5:4. Wide monitors or TVs have an aspect ratio of 16:9 or 16:10.
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Brightness
The dimension of color that is referred to an achromatic scale, ranging from black to white, also
called lightness or luminous reflectance. Because of confusion with saturation, the use of this term
should be discouraged.
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Glossary

C
CCFL(cold cathode fluorescent light)
These are the fluorescent light tubes providing the light for the LCD module. These tubes are
generally very thin, approximately 2 mm in diameter.

Chromaticity
That part of color specification, which does not involve illuminance. Chromaticity is two-dimensional
and specified by pairs of numbers such as dominant wavelength and purity.

CIE (Commission International de I'Eclairage)


The International Commission on Illumination, the primary international organization concerned with
color and color measurement.

Color temperature
A measurement of the color of light radiated by an object while it is being heated. This
measurement is express in terms of absolute scale, (degrees Kelvin). Lower Kelvin temperatures
such as 2400 K are red; higher temperatures such as 9300 K are blue. Neutral temperature is
white, at 6504 K. Philips monitors generally offers 9300 K, 6500 K, and user define.

Contrast
The luminance variation between light and dark areas in an image.

Contrast ratio
The ratio of luminance between the brightest white pattern and the darkest black pattern.

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Glossary

D
Dual Input
Dual input provides connectors to accommodate input of both analog VGA and digital DVI signals.

D-SUB
A VGA Analog input connector. Your monitor comes with a D-Sub cable.

Digital Visual Interface (DVI)


The Digital Visual Interface (DVI) specification provides a high-speed digital connection for visual
data types that is display technology independent. The interface is primarily focused at providing a
connection between a computer and its display device. The DVI specification meets the needs of all
segments of the PC industry (workstation, desktop, laptop, etc.) and will enable these different
segments to unite around one monitor interface specification.
The DVI interface enables:

1.
2.
3.
4.

Reduce signal loss and video noise in signal due to less signal conversion.
Independent from display technology, and can be used on LCD, Plasma, LCOS, etc.
Plug and play through hot plug detection, EDID and DDC2B.
Digital and Analog support in a single connector (DVI-I only).

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E
Embedded Power Supply
An embedded power supply is a power adaptor built into the body of a display device that replaces
a bulky external power adaptor.

Energy Star Computers Program


An energy conservation program launched by the US Environmental Protection Agency (EPA),
promotes the manufacture and marketing of energy-efficient office automation equipment.
Companies joining this program, must be willing to commit themselves to manufacture one or more
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Glossary

products capable of going into a low -power state (< 30 W) either after a period of inactivity, or after
a predetermined time selected by the user.

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G
Gamma
Screen luminance as a function of video voltage approximately follows a mathematical power
function of the input video signal, the exponent of which is called gamma.

Grayscale
An achromatic scale ranging from black through a series of successively lighter grays to white.
Such a series may be made up of steps, which appear to be equally distant from one another. If the
Analog/ Digital converter is 8 bit, then the monitor can display at most 28 = 256 levels. For a color
monitor, R.G.B. each color hads 256 levels. Thus, total color can display is 256x256x256= 16.7
million.

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H
Hue
The main attribute of a color that distinguishes it from other colors. For example, a color may have a
green, yellow, or purple hue. Color defined as having hue are know as chromatic colors. White,
black, and grays possess no hue.
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I
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Glossary

IPS (In Plane Switching)


A technique of improving the viewing angle of an LCD where the liquid crystal molecules are
switched in the plane of the LCD layer rather than vertical to it.
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L
LCD (liquid crystal display)
A display composed of liquid crystal suspended between two transparent sheets. The display is
composed thousands of pixels which can be turned on or off with electrical stimulation. Thus,
colorful images/texts can be generated.

LightFrame Digital Reality (LF DR)


LightFrame Digital Reality is an integrated software and hardware solution for Philips high-end
monitors that delivers high quality visual display enhancements to users through quick and
convenient hardware or software interfaces.

Liquid crystal
The compound found in liquid crystal displays. Liquid crystal reacts predictably when electrically
stimulated. This makes it the ideal compound to turn LCD pixels "on" or "off." Liquid crystal is
sometimes abbreviated as LC.

Luminance
A measure of the brightness or luminous intensity of light, usually expressed in units of Candelas
per square meter (cd/m2) or foot Lamberts. 1 fL=3.426 cd/m2.

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Glossary

N
Nit
A unit of luminance equal to 1 cd/m2 or 0.292 ftL.
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P
Pixel
PICture Element; the smallest element on a computerized CRT or LCD image, and hence a display.

Polarizer
A light filter which only allows light waves of a certain rotation through. Polarized material with
perpendicular filtering is used in LCDs to enclose the liquid crystal. The liquid crystal is then used
as the medium which twists the light waves 90 in order to allow the light to pass through or not.
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R
Refresh rate
The number of times per second the screen is refreshed or redrawn. This number is usually stated
in Hz (Hertz) or cycles per second. A rate of 60 Hz is equal to 60 tomes per second.

Response Time
Response time is the period required for a liquid crystal cell to go from active (black) to inactive
(white) and back to active (black) again. It is measured in milliseconds. Faster is better: Lower
response time means faster transitions and, therefore, results in fewer visible image artifacts in the
display of fast-moving images.
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Glossary

S
SmartControl
PC software for fine tuning display performance and settings. Philips offers users two choices for
display setting adjustment. Either navigate the multilevel On Screen Display menu through buttons
on the display itself or use the Philips SmartControl software to easily adjust the various display
settings in a familiar way.

SmartTouch controls
SmartTouch controls are intelligent, ultra-responsive, touch sensitive icons that replace protruding
buttons. Responding to your lightest touch, SmartTouch controls, for example, power up your
monitor or brighten and sharpen your display with LightFrame. When activated, SmartTouch
icons glow to indicate that your commands have been implemented.

Stand-alone audio function


Built-in advanced firmware that delivers audio output from external audio devices including a
portable tape, CD or MP3 player even when there is no video input.

sRGB
sRGB is a standard for ensuring correct exchange of colors between different devices (e.g. digital
cameras, monitors, printers, scanners, etc.)
Using a standard unified color space, sRGB will help represent pictures taken by an sRGB
compatible device correctly on your sRGB enabled Philips monitors. In that way, the colors are
calibrated and you can rely on the correctness of the colors shown on your screen.
Important with the use of sRGB is that the brightness and contrast of your monitor is fixed to a
predefined setting as well as the color gamut. Therefore it is important to select the sRGB setting in
the monitor's OSD.
To do so, open the OSD by pressing the OK button on the side of your monitor. Move the down
button to go to Color and press OK again. Use the right button to go to sRGB. Then move the down
button and press OK again to exit the OSD.
After this, please do not change the brightness or contrast setting of your monitor. If you change
either of these, the monitor will exit the sRGB mode and go to a color temperature setting of 6500K.
Other:
USB plug: An upstream and a downstream USB plug is provide for user's convenience.

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Glossary

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T
TFT(thin film transistor)
Usually made from amorphous silicon (a-Si) and used as a switch to a charge storage device
located below each sub-pixel on an active matrix LCD.
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U
USB or Universal Serial Bus
The universal serial bus or USB is a standard protocol for linking PCs and peripherals. Because it
delivers high speed at a low cost, USB has become the most popular method for connecting
peripheral devices to a computer. A USB 2.0 port located on a monitor directly in the user's line of
sight provides easy, high-speed connectivity for USB devices at a convenient location.

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V
Vertical refresh rate
Expressed in Hz, it is the number of frames (complete pictures) written to the screen every second.

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Glossary

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Download and Print

Download and Print


Installing
your LCD
monitor
driver
Installing Your LCD monitor driver
Download
and
System requirements:
Printing
Instructions
PC running Windows 95, Windows 98, Windows 2000 , Windows Me, Windows XP
or later
Installing
Find your driver ".inf/.icm/.cat" at : lcd\pc\drivers
FPadjust
Program
Read the "Readme.txt" file before installing.

This page provides an option to read the manual in .pdf format. PDF files can be downloaded into
your hard disk, then viewed and printed with Acrobat Reader or through your browser.
If you do not have Adobe Acrobat Reader installed, click on the link to install the application.
Adobe Acrobat Reader for PC / Adobe Acrobat Reader for Mac.

Download instructions:
To download the file:
1. Click-and-hold your mouse over the icon below. (Windows 95/98/2000/Me/XP users rightclick)

Download

170X6.pdf

Download

190X6.pdf

2. From the menu that appears, choose 'Save Link As...', 'Save Target As...' or 'Download Link to
Disk'.
3. Choose where you would like to save the file; click 'Save' (if prompted to save as either 'text' or
'source', choose 'source').

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Download and Print

Printing instructions:
To print the manual:
1. With the manual file open, follow your printer's instructions and print the pages you need.

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Installing FPadjust Program


The FP Adjust program generates alignment patterns which will help you adjust monitor settings
such as CONTRAST, BRIGHTNESS, HORIZONTAL & VERTICAL POSITION, PHASE and
CLOCK.

System requirements:

PC running Windows 95, Windows 98, Windows 2000, Windows Me, Windows
XP or later

To install FPadjust Program:

Click on the link or icon to install FPadjustment Program.


or
Click-and-hold your mouse over the icon. (Win95/98/2000/Me/XP users right-click)

Download

FP_setup04.exe

From the menu that appears, choose 'Save Link As...', 'Save Target As...' or 'Download
Link to Disk'.
Choose where you would like to save the file; click 'Save' (if prompted to save as either
'text' or 'source', choose 'source').
Exit your browser and install the FPadjust Program.

Read the "FP_Readme04.txt" file before installing.

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Download and Print

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FAQs (Frequently Asked Questions)

Safety and
Troubleshooting
General FAQs
LightFrameTM
DR
Screen
Adjustments
Compatibility
with Other
Peripherals
LCD Panel
Technology
Ergonomics,
Ecology and
Safety
Standards
Troubleshooting
Regulatory
Information
Other Related
Information

FAQs (Frequently Asked Questions)

General FAQs
Q: When I install my monitor what should I do if the screen shows 'Cannot display this video
mode'?

A: Recommended video mode for Philips 17" and 19": 1280x1024 @60Hz.
1. Unplug all cables, then connect your PC to the monitor that you used previously.
2. In the Windows Start Menu, select Settings/Control Panel. In the Control Panel Window,
3.
4.
5.
6.

select the Display icon. Inside the Display Control Panel, select the 'Settings' tab. Under the
setting tab, in box labeled 'desktop area', move the slidebar to 1280x1024 pixels (17"/19").
Open 'Advanced Properties' and set the Refresh Rate to 60Hz, then click OK.
Restart your computer and repeat step 2 and 3 to verify that your PC is set at
1280x1024@60Hz (17"/19").
Shut down your computer, disconnect your old monitor and reconnect your Philips LCD
monitor.
Turn on your monitor and then turn on your PC.

Q: What should I do when screen shows: THIS IS 85HZ OVERDRIVE, CHANGE COMPUTER
DISPLAY INPUT TO 1280 x 1024 @60HZ?

A: It means the signal input from your PC is 85Hz -- outside the range that the monitor can
display. New Generation LCD intelligent monitor capabilities temporarily override the
overscan, providing you with 10 minutes to reset timing to recommended settings.
Here's how:
Go to your Windows Start menu. Select Settings, then Control Panel. Select Display. Move to
Settings and click on the Advanced button. Under Adaptor, change the refresh rate to 56~75.
You have 10 minutes to complete the operation; if you do not complete within 10 minutes,
power off and re-power on monitor to enter changes.

Q: What does 'refresh rate' mean in connection with an LCD monitor?


A: The refresh rate is of much less relevance for LCD monitors. LCD monitors display a
stable, flicker-free image at 60Hz. There is no visible difference between 85Hz and 60Hz.

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FAQs (Frequently Asked Questions)

Q: What are the .inf and .icm files on the CD-ROM? How do I install the drivers (.inf and .
icm)?

A: These are the driver files for your monitor. Follow the instructions in your user manual to
install the drivers. Your computer may ask you for monitor drivers (.inf and .icm files) or a
driver disk when you first install your monitor. Follow the instructions to insert the
( companion CD-ROM) included in this package. Monitor drivers (.inf and .icm files) will be
installed automatically.

Q: How do I adjust the resolution?


A: Your video card/graphic driver and monitor together determine the available resolutions.
You can select the desired resolution under Windows Control Panel with the "Display
properties".

Q: What if I get lost when I am making monitor adjustments?


A: Simply press the OSD button, then select 'Reset' to recall all of the original factory
settings.

Q: What is the Auto function?


A: The AUTO adjustment key restores the optimal screen position, phase and clock settings
at the press of a single button without the need to navigate through OSD menus and
control keys.

Q: My Monitor has no power (Power LED does not light up). What should I do?
A: Make sure the AC power cord is connected to the Monitor.

Q: Will the LCD monitor accept an Interlace signal?


A: No. If an Interlace signal is used, the screen displays both odd and even horizontal
scanning lines at the same time, thus distorting the picture.

Q: What does the Refresh Rate mean for LCD?

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FAQs (Frequently Asked Questions)

A: Unlike CRT display technology, in which the speed of the electron beam is swept from
the top to the bottom of the screen determines flicker, an active matrix display uses an
active element (TFT) to control each individual pixel and the refresh rate is therefore not
really applicable to LCD technology.

Q: Will the LCD screen be resistant to scratches?


A: A protective coating is applied to the surface of the LCD, which is durable to a certain
extent (approximately up to the hardness of a 2H pencil). In general, it is recommended that
the panel surface is not subject to any excessive shocks or scratches. An optional
protective cover with greater scratch resistance is also available.

Q: How should I clean the LCD surface?


A: For normal cleaning, use a clean, soft cloth. For extensive cleaning, please use isopropyl
alcohol. Do not use other solvents such as ethyl alcohol, ethanol, acetone, hexane, etc.
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LightFrameTM DR

Q: Can I use previous LightFrameTM versions 3, 2 or 1 for my new Philips X6-line Monitor?
A: Your monitor comes with the newest LightFrameTM engine. It is not compatible with
previous software versions.

Q: Can I use LightFrameTM DR software on my LightFrameTM version 3, 2 or 1 monitor?


A: No, LightFrameTM 1 or 2 or 3 monitors only work with LightFrameTM 1 or 2 or 3 software.
It is, however, possible to use the LightFrameTM 2 software on a LightFrameTM 1 monitor.

Q: Can I use LightFrameTM DR for my CRT LightFrameTM monitor?


A: No. LightFrameTM DR is made specifically for digital LCD monitors

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FAQs (Frequently Asked Questions)

Q: What is the difference between LightFrameTM DR and earlier LightFrameTM versions (3, 2
and 1)?
A: LightFrameTM DR is a LightFrameTM software and firmware evolution for LCD displays
that provides two different levels of LightFrameTM operations. Created for the average user,
Level One consist of a full screen activation employing the front hardware button to select
from a series of pre-selected viewing modes: Video/TV, Internet and Photo. For Level One
users, there is no need to install specific LightFrameTM software on your PC. Level Two is
more sophisticated and requires installation of special LightFrameTM software. Through
LightFrameTM DR software, you can activate the feature for specific content and even select
up six different application modes: Internet, Photo, Video, TV, Gaming and sRGB.

Q: Can I upgrade my current Philips monitor to LightFrameTM DR?


A: LightFrameTM DR is a combination of special Philips hardware built into the monitor and
software. LightFrameTM DR software only works on monitors with LightFrameTM DR
hardware. While you can't upgrade from LightFrameTM 1 or 2 or 3 to DR, you can upgrade
your LightFrameTM 1 monitor to LightFrameTM 2 by installing LightFrameTM 2 software.

Q: Can I install LightFrameTM DR over a previous version?


A: When you install LightFrameTM DR the setup wizard will scan your system to check if you
have a previous version installed. If you do, the setup wizard will remove that version before
continuing with the installation of the new version. Remember: LightFrameTM DR software
only works with a monitor that has LightFrameTM DR hardware.

Q: How many windows can I simultaneously enhance with LightFrameTM DR?


A: LightFrameTM DR can enhance up to 8 windows at the same time. It is, however,
important to understand that when other windows, toolbars or menus overlap the enhanced
windows, the maximum number of enhanced windows can be reduced.

Q: Can I enhance two or more areas at the same time?


A: Yes. With LightFrameTM DR you can select several windows with pictures and videos for
simultaneous enhancement.

Q: How many pictures can LightFrameTM DR enhance in Internet Explorer?


A: In Internet Explorer, LightFrameTM DR can simultaneously enhance up to 16 pictures.
LightFrameTM DR selects the pictures it finds on a page based on each picture's size. On
pages with more than 16 pictures, LightFrameTM DR will enhance the 16 largest pictures.

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FAQs (Frequently Asked Questions)

Q: Can I use LightFrameTM DR with automatic content detection with Netscape?


A: No, LightFrameTM automatic content detection only works with Internet Explorer version
5 and higher. You can downloaded Internet Explorer free of charge from the Microsoft
website (www.microsoft.com).

Q: Can I activate LightFrameTM on my entire screen?


A: Yes, just press the LightFrameTM button on the front of your monitor

Q: How can I tell if my monitor comes with LightFrameTM DR?


A: Philips 170X6 and 190X6 LightFrameTM DR monitors display this logo on their front bezel:

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Screen Adjustments
Q: What is the FPadjust program on the CD-ROM?
A: The FPadjust program generates alignment patterns that help you adjust monitor settings
such as Contrast, Brightness, Horizontal Position, Vertical Position, Phase and Clock for
optimal performance.

Q: When I install my monitor, how do I get the best performance from the monitor?
A:
1. For best performance, make sure your display settings are set at 1280x1024@60Hz for
17"or 19". Note: You can check the current display settings by pressing the OSD OK button
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FAQs (Frequently Asked Questions)

once. The current display mode is shown in OSD first page.

2. To install the Flat Panel Adjust (FPadjust) program located on the monitor setup CD-ROM,
open the CD-ROM and double-click the FP_setup04.exe icon. This will install FP Adjust
automatically and place a shortcut on your desktop.
3. Run FPadjust by double clicking the shortcut. Follow the instructions step by step to optimize
image performance with your system's video controller.

Q: How do LCDs compare to CRTs in terms of radiation?


A: Because LCDs do not use an electron gun, they do not generate the same amount of
radiation at the screen surface.

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Compatibility with other Peripherals


Q: Can I connect my LCD monitor to any PC, workstation or Mac?
A: Yes. All Philips LCD monitors are fully compatible with standard PCs, Macs and
workstations. You may need a cable adapter to connect the monitor to your Mac system.
Please contact your dealer/retailer for more information.

Q: Are Philips LCD monitors Plug-and-Play?


A: Yes, the monitors are Plug-and-Play compatible with Windows 95, 98, 2000 and XP.

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LCD Panel Technology


Q: What is a Liquid Crystal Display?
A: A Liquid Crystal Display (LCD) is an optical device that is commonly used to display
ASCII characters and images on digital items such as watches, calculators, portable game
consoles, etc. LCD is the technology used for displays in notebooks and other small
computers. Like light-emitting diode and gas-plasma technologies, LCD allows displays to
be much thinner than cathode ray tube (CRT) technology. LCD consumes much less power
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FAQs (Frequently Asked Questions)

than LED and gas-displays because it works on the principle of blocking light rather than
emitting it.

Q: How are LCDs made?


A: LCDs are created from two glass plates separated from each other at a distance of a few
microns. The plates are filled with liquid crystal and then sealed together. The top plate is
colored with an RGB pattern to make the color filter. Polarizers are then glued to both plates.
This combination is sometimes called 'glass' or 'cell.' The LCD cell is assembled into a
'module' by adding the backlight, driver electronics and frame.

Q: What is polarization ?
A: Polarization is basically directing light to shine in one direction. Light is electromagnetic
waves. Electric and magnetic fields oscillate in a direction perpendicular to the propagation
of the light beam. The direction of these fields is called the 'polarization direction'. Normal or
non-polarized light has fields in several directions; polarized light has a field in only one
direction.

Q: What differentiates passive matrix LCDs from active matrix LCDs?


A: An LCD is made with either a passive matrix or an active matrix display grid. An active
matrix has a transistor located at each pixel intersection, requiring less current to control
the luminance of a pixel. For this reason, the current in an active matrix display can be
switched on and off more frequently, improving the screen refresh time (your mouse pointer
will appear to move more smoothly across the screen, for example). The passive matrix LCD
has a grid of conductors with pixels located at each intersection in the grid.

Q: How does a TFT LCD Panel work?


A: On each column and row of the TFT LCD panel, a data source drive and a gate drive are
attached, respectively. The TFT drain of each cell is connected to the electrode. The
molecular arrangement of liquid crystal elements differ according to whether it is impressed
with voltage or not. It varies the direction of polarized light and the amount of light by letting
it through different arrays of liquid crystal elements. When two polarized filters are arranged
vertically on a polarized light pole, the light that passes through the upper polarized panel is
turned 90 degrees along with the spiral structure of the liquid crystal molecules and goes
through the polarized filter at the bottom. When impressed with voltage, liquid crystal
molecules are arranged vertically from the original spiral structure and the direction of the
light is not turned through 90 degrees. In this case, light that comes through the top
polarized panel may not go through the polarized panel at the bottom.

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FAQs (Frequently Asked Questions)

Q: What are the advantages of TFT LCD compared with CRT?


A: In a CRT monitor, a gun shoots electrons and general light by colliding polarized
electrons on fluorescent glass. Therefore, CRT monitors basically operate with an analog
RGB signal. A TFT LCD monitor is a device that displays an input image by operating a
liquid crystal panel. The TFT has a fundamentally different structure than a CRT: Each cell
has an active matrix structure and independent active elements. A TFT LCD has two glass
panels and the space between them is filled with liquid crystal. When each cell is connected
with electrodes and impressed with voltage, the molecular structure of the liquid crystal is
altered and controls the amount of inlet lighting to display images. A TFT LCD has several
advantages over a CRT, since it can be very thin and no flickering occurs because it does
not use the scanning method.

Q: Why is vertical frequency of 60Hz optimal for an LCD monitor?


A: Unlike a CDT monitor, the TFT LCD panel has a fixed resolution. For example, an XGA
monitor has 1024x3 (R, G, B) x 768 pixels and a higher resolution may not be available
without additional software processing. The panel is designed to optimize the display for a
65MHz dot clock, one of the standards for XGA displays. Since the vertical/horizontal
frequency for this dot clock is 60Hz/48kHz, the optimum frequency for this monitor is 60Hz.

Q: What kind of wide-angle technology is available? How does it work?


A: The TFT LCD panel is an element that controls/displays the inlet of a backlight using the
dual-refraction of a liquid crystal. Using the property that the projection of inlet light refracts
toward the major axis of the liquid element, it controls the direction of inlet light and
displays it. Since the refraction ratio of inlet light on liquid crystal varies with the inlet angle
of the light, the viewing angle of a TFT is much narrower than that of a CDT. Usually, the
viewing angle refers to the point where the contrast ration is 10. Many ways to widen the
viewing angle are currently being developed and the most common approach is to use a
wide viewing angle film, which widens the viewing angle by varying the refraction ratio. IPS
(In Plane Switching) or MVA (Multi Vertical Aligned) is also used to give a wider viewing
angle.

Q: Why is there no flicker on an LCD Monitor?


A: Technically speaking, LCDs do flicker, but the cause of the phenomenon is different from
that of a CRT monitor -- and it has no impact of the ease of viewing. Flickering in an LCD
monitor relates to usually undetectable luminance caused by the difference between
positive and negative voltage. On the other hand, CRT flickering that can irritate the human
eye occurs when the on/off action of the fluorescent object becomes visible. Since the
reaction speed of liquid crystal in an LCD panel is much slower, this troublesome form of
flickering is not present in an LCD display.

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FAQs (Frequently Asked Questions)

Q: Why is an LCD monitor virtually free of Electro Magnetic Interference?


A: Unlike a CRT, an LCD monitor does not have key parts that generate Electro Magnetic
Interference, especially magnetic fields. Also, since an LCD display utilizes relatively low
power, its power supply is extremely quiet.

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Ergonomics, Ecology and Safety Standards


Q: What is the CE mark?
A: The CE (Conformit Europenne) mark is required to be displayed on all regulated
products offered for sale on the European market. This 'CE' mark means that a product
complies with the relevant European Directive. A European Directive is a European 'Law'
that relates to health, safety, environment and consumer protection, much the same as the U.
S. National Electrical Code and UL Standards.
More information is provided in the Regulatory Information section.

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Troubleshooting

Troubleshooting
Safety and
Troubleshooting
FAQs
Common
Problems
Imaging
Problems
Regulatory
Information
Other Related
Information

This page deals with problems that can be corrected by the user. If the problem still persists after
you have tried these solutions, contact your nearest Philips dealer.

Common Problems
Having this problem

Check these items

No Picture
(Power LED not lit)

No Picture

(Power LED is amber or yellow)

Screen says

Screen says

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Make sure the power cord is plugged into


the power outlet and into the back of the
monitor.
First, ensure that the power button on the
front of the monitor is in the OFF position,
then press it to the ON position.

Make sure the computer is turned on.


Make sure the signal cable is properly
connected to your computer.
Check to see if the monitor cable has bent
pins.
The Energy Saving feature may be
activated

Make sure the monitor cable is properly


connected to your computer. (Also refer to
the Quick Set-Up Guide).
Check to see if the monitor cable has bent
pins.
Make sure the computer is turned on.

Make sure the vertical sync of input signal


is within the range of 56 ~ 75 Hz.
Change the refresh rate to 56~75Hz within
10 minutes.
Re-power on monitor to start over again if
you failed to change the refresh rate within
10 minutes.

Troubleshooting

AUTO button not working properly

The Auto Function is designed for use on


standard Macintosh or IBM-compatible
PCs running Microsoft Windows.
It may not work properly if using
nonstandard PC or video card.
The AUTO adjustment does not function
when digital input is used for display.

Imaging Problems

Display position is incorrect

Image vibrates on the screen

Press the Auto button.


Adjust the image position using the
Horizontal Position and/or Vertical Position
in OSD Main Controls.

Check that the signal cable is properly


connected to the graphics board or PC.

Vertical flicker appears

Press the Auto button.


Eliminate the vertical bars using the Phase/
Clock of More Settings in OSD Main
Controls.

Horizontal flicker appears

The screen is too bright or too dark

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Press the Auto button.


Eliminate the vertical bars using the Phase/
Clock of More Settings in OSD Main
Controls.

Adjust the contrast and brightness on OSD


Main Controls. (The backlight of the LCD
monitor has a fixed life span. When the
screen becomes dark or begins to flicker,
please contact your dealer).

Troubleshooting

An after-image appears

An after-image remains after the


power has been turned off.

Green, red, blue, dark, and white dots


remains

LightFrameTM

doesn't work

If an image remains on the screen for an


extended period of time, it may be
imprinted in the screen and leave an afterimage. This usually disappears after a few
hours

This is characteristic of liquid crystal and is


not caused by a malfunction or
deterioration of the liquid crystal. The afterimage will disappear after a peroid of time.

The remaining dots are normal


characteristic of the liquid crystal used in
todays technology.

Press the Auto button.


Activate the LightFrameTM software again.

For further assistance, refer to the Consumer Information Centers list and contact your local
Philips distributor.

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Regulatory Information

CE Declaration
of Conformity
Energy Star

Declaration
Federal
Communications
Commission
(FCC) Notice (U.
S. Only)
Commission
Federale de la
Communication
(FCC
Declaration)
EN 55022
Compliance
(Czech Republic
Only)
VCCI Class 2
Notice (Japan
Only)
MIC Notice
(South Korea
Only)
Polish Center
for Testing and
Certification
Notice
North Europe
(Nordic
Countries)
Information
BSMI Notice
(Taiwan Only)
Ergonomie
Hinweis (nur
Deutschland)
Philips End-ofLife Disposal
Information for

UK only
Waste Electrical
and Electronic

EquipmentWEEE
Troubleshooting
Other Related

Information

Regulatory Information

CE Declaration of Conformity
Philips Consumer Electronics declare under our responsibility that the product is in conformity with
the following standards
- EN60950-1:2001 (Safety requirement of Information Technology Equipment)
- EN55022:1998 (Radio Disturbance requirement of Information Technology Equipment)
- EN55024:1998 (Immunity requirement of Information Technology Equipment)
- EN61000-3-2:2000 (Limits for Harmonic Current Emission)
- EN61000-3-3:1995 (Limitation of Voltage Fluctuation and Flicker)
following provisions of directives applicable
- 73/23/EEC (Low Voltage Directive)
- 89/336/EEC (EMC Directive)
- 93/68/EEC (Amendment of EMC and Low Voltage Directive)
and is produced by a manufacturing organization on ISO9000 level.
The product also comply with the following standards
- ISO9241-3, ISO9241-7, ISO9241-8 (Ergonomic requirement for Visual Display)
- ISO13406-2 (Ergonomic requirement for Flat panels)
- GS EK1-2000 (GS specification)
- prEN50279:1998 (Low Frequency Electric and Magnetic fields for Visual Display)
- MPR-II (MPR:1990:8/1990:10 Low Frequency Electric and Magnetic fields)
- TCO'99, TCO'03 (Requirement for Environment Labelling of Ergonomics, Energy, Ecology and
Emission, TCO: Swedish Confederation of Professional Employees) for TCO versions

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Energy Star Declaration


PHILIPS
170X6FB/170X6FW

This monitor is equipped with a function for saving energy which supports the VESA Display
Power Management Signaling (DPMS) standard. This means that the monitor must be
connected to a computer which supports VESA DPMS to fulfill the requirements in the NUTEK
specification 803299/94. Time settings are adjusted from the system unit by software.
NUTEK

VESA State

LED Indicator

Power Consumption

Normal operation

ON (Active)

Green

< 38 W (typ.)

Power Saving
Alternative 2
One step

OFF (Sleep)

Amber

<1W

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Regulatory Information

Frequently
Asked
Questions
(FAQs)

Switch Off

OFF

<1W

As an ENERGY STAR Partner, PHILIPS has determined that this product


meets the ENERGY STAR guidelines for energy efficiency.

We recommend you switch off the monitor when it is not in use for quite a long time.

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Federal Communications Commission (FCC) Notice (U.S. Only)


This equipment has been tested and found to comply with the limits for a Class B
digital device, pursuant to Part 15 of the FCC Rules. These limits are designed to
provide reasonable protection against harmful interference in a residential
installation. This equipment generates, uses and can radiate radio frequency energy
and, if not installed and used in accordance with the instructions, may cause harmful
interference to radio communications. However, there is no guarantee that
interference will not occur in a particular installation. If this equipment does cause
harmful interference to radio or television reception, which can be determined by
turning the equipment off and on, the user is encouraged to try to correct the
interference by one or more of the following measures:

Reorient or relocate the receiving antenna.


Increase the separation between the equipment and receiver.
Connect the equipment into an outlet on a circuit different from that to which the receiver is
connected.
Consult the dealer or an experienced radio/TV technician for help.

Changes or modifications not expressly approved by the party responsible for


compliance could void the user's authority to operate the equipment.

Use only RF shielded cable that was supplied with the monitor when connecting this monitor to a
computer device.
To prevent damage which may result in fire or shock hazard, do not expose this appliance to rain or
excessive moisture.
THIS CLASS B DIGITAL APPARATUS MEETS ALL REQUIREMENTS OF THE CANADIAN
INTERFERENCE-CAUSING EQUIPMENT REGULATIONS.
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Regulatory Information

Commission Federale de la Communication (FCC Declaration)


Cet quipement a t test et dclar conforme auxlimites des appareils numriques
de class B,aux termes de l'article 15 Des rgles de la FCC. Ces limites sont conues
de faon fourir une protection raisonnable contre les interfrences nuisibles dans le
cadre d'une installation rsidentielle. CET appareil produit, utilise et peut mettre des
hyperfrquences qui, si l'appareil n'est pas install et utilis selon les consignes
donnes, peuvent causer des interfrences nuisibles aux communications radio.
Cependant, rien ne peut garantir l'absence d'interfrences dans le cadre d'une
installation particulire. Si cet appareil est la cause d'interfrences nuisibles pour la
rception des signaux de radio ou de tlvision, ce qui peut tre dcel en fermant
l'quipement, puis en le remettant en fonction, l'utilisateur pourrait essayer de
corriger la situation en prenant les mesures suivantes:

Rorienter ou dplacer l'antenne de rception.


Augmenter la distance entre l'quipement et le rcepteur.
Brancher l'quipement sur un autre circuit que celui utilis par le rcepteur.
Demander l'aide du marchand ou d'un technicien chevronn en radio/tlvision.
Toutes modifications n'ayant pas reu l'approbation des services comptents en
matire de conformit est susceptible d'interdire l'utilisateur l'usage du prsent
quipement.

N'utiliser que des cbles RF arms pour les connections avec des ordinateurs ou priphriques.
CET APPAREIL NUMERIQUE DE LA CLASSE B RESPECTE TOUTES LES EXIGENCES DU
REGLEMENT SUR LE MATERIEL BROUILLEUR DU CANADA.
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EN 55022 Compliance (Czech Republic Only)

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VCCI Notice (Japan Only)


This is a Class B product based on the standard of the Voluntary Control Council for Interference
(VCCI) for Information technology equipment. If this equipment is used near a radio or television
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Regulatory Information

receiver in a domestic environment, it may cause radio Interference. Install and use the equipment
according to the instruction manual.

Class B ITE

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MIC Notice (South Korea Only)


Class B Device

Please note that this device has been approved for non-business purposes and may be used in any
environment, including residential areas.
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Polish Center for Testing and Certification Notice


The equipment should draw power from a socket with an attached protection circuit (a three-prong
socket). All equipment that works together (computer, monitor, printer, and so on) should have the
same power supply source.
The phasing conductor of the room's electrical installation should have a reserve short-circuit
protection device in the form of a fuse with a nominal value no larger than 16 amperes (A).
To completely switch off the equipment, the power supply cable must be removed from the power
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Regulatory Information

supply socket, which should be located near the equipment and easily accessible.
A protection mark "B" confirms that the equipment is in compliance with the protection usage
requirements of standards PN-93/T-42107 and PN-89/E-06251.

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North Europe (Nordic Countries) Information


Placering/Ventilation
VARNING:
FRSKRA DIG OM ATT HUVUDBRYTARE OCH UTTAG R LTTKOMLIGA, NR
DU STLLER DIN UTRUSTNING PPLATS.

Placering/Ventilation
ADVARSEL:
SRG VED PLACERINGEN FOR, AT NETLEDNINGENS STIK OG STIKKONTAKT
ER NEMT TILGNGELIGE.

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Regulatory Information

Paikka/Ilmankierto
VAROITUS:
SIJOITA LAITE SITEN, ETT VERKKOJOHTO VOIDAAN TARVITTAESSA HELPOSTI
IRROTTAA PISTORASIASTA.

Plassering/Ventilasjon
ADVARSEL:
NR DETTE UTSTYRET PLASSERES, M DU PASSE P AT KONTAKTENE FOR
STMTILFRSEL ER LETTE N.

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BSMI Notice (Taiwan Only)

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Ergonomie Hinweis (nur Deutschland)


Der von uns gelieferte Farbmonitor entspricht den in der "Verordnung ber den Schutz vor Schden
durch Rntgenstrahlen" festgelegten Vorschriften.
Auf der Rckwand des Gertes befindet sich ein Aufkleber, der auf die Unbedenklichkeit der
Inbetriebnahme hinweist, da die Vorschriften ber die Bauart von Strstrahlern nach Anlage III 5
Abs. 4 der Rntgenverordnung erfllt sind.
Damit Ihr Monitor immer den in der Zulassung geforderten Werten entspricht, ist darauf zu achten,
da

1. Reparaturen nur durch Fachpersonal durchgefhrt werden.


2. nur original-Ersatzteile verwendet werden.
3. bei Ersatz der Bildrhre nur eine bauartgleiche eingebaut wird.

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Regulatory Information

Aus ergonomischen Grnden wird empfohlen, die Grundfarben Blau und Rot nicht auf dunklem
Untergrund zu verwenden (schlechte Lesbarkeit und erhhte Augenbelastung bei zu geringem
Zeichenkontrast wren die Folge).
Der arbeitsplatzbezogene Schalldruckpegel nach DIN 45 635 betrgt 70dB (A) oder weniger.
ACHTUNG: BEIM AUFSTELLEN DIESES GERTES DARAUF ACHTEN, DA
NETZSTECKER UND NETZKABELANSCHLU LEICHT ZUGNGLICH SIND.

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End-of-Life Disposal
Your new monitor contains materials that can be recycled and reused. Specialized companies can
recycle your product to increase the amount of reusable materials and to minimize the amount to be
disposed of.
Please find out about the local regulations on how to dispose of your old monitor from your local
Philips dealer.
(For customers in Canada and U.S.A.)
This product may contain lead and/or mercury. Dispose of in accordance to local-state and federal
regulations.
For additional information on recycling contact www.eia.org (Consumer Education Initiative)
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Information for UK only


WARNING - THIS APPLIANCE MUST BE
EARTHED.
Important:
This apparatus is supplied with an approved
moulded 13A plug. To change a fuse in this type
of plug proceed as follows:
1. Remove fuse cover and fuse.
2. Fit new fuse which should be a BS 1362 5A,A.
S.T.A. or BSI approved type.
3. Refit the fuse cover.
If the fitted plug is not suitable for your socket
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Regulatory Information

outlets, it should be cut off and an appropriate 3pin plug fitted in its place.
If the mains plug contains a fuse, this should
have a value of 5A. If a plug without a fuse is
used, the fuse at the distribution board should
not be greater than 5A.
Note: The severed plug must be destroyed to
avoid a possible shock hazard should it be
inserted into a 13A socket elsewhere.
How to connect a plug
The wires in the mains lead are coloured in
accordance with the following code:
BLUE - "NEUTRAL" ("N")
BROWN - "LIVE" ("L")
GREEN & YELLOW - "EARTH" ("E")
1. The GREEN AND YELLOW wire must be
connected to the terminal in the plug which is
marked with the letter "E" or by the Earth symbol
or coloured GREEN or GREEN AND
YELLOW.
2. The BLUE wire must be connected to the
terminal which is marked with the letter "N" or
coloured BLACK.
3. The BROWN wire must be connected to the
terminal which marked with the letter "L" or
coloured RED.
Before replacing the plug cover, make certain
that the cord grip is clamped over the sheath of
the lead - not simply over the three wires.

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Regulatory Information

Waste Electrical and Electronic Equipment-WEEE


Attention users in European Union private households

This marking on the product or on its packaging illustrates that, under European
Directive 2002/96/EG governing used electrical and electronic appliances, this product may not be
disposed of with normal household waste. You are responsible for disposal of this equipment
through a designated waste electrical and electronic equipment collection. To determine the
locations for dropping off such waste electrical and electronic, contact your local government office,
the waste disposal organization that serves your household or the store at which you purchased the
product.

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Other Related Information

Safety and
Troubleshooting
FAQs

Other Related Information

Troubleshooting Information for Users in the U. S.


Regulatory
Information
Information
for Users in the
U.S
Information
for Users
Outside the U.S

For units set at 115 V :


Use a UL Listed Cord Set consisting of a minimum 18 AWG, Type SVT or SJT three conductor cord
a maximum of 15-feet long and a parallel blade, grounding type attachment plug rated 15 A, 125 V.

For units set at 230 V:


Use a UL Listed Cord Set consisting of a minimum 18 AWG, Type SVT or SJT three conductor cord
a maximum of 15-feet long and a tandem blade, grounding type attachment plug rated 15 A, 250 V.

Information for Users outside the U.S.


For units set at 230 V:
Use a Cord Set consisting of a minimum 18 AWG cord and grounding type attachment plug rated
15 A, 250 V. The Cord Set should have the appropriate safety approvals for the country in which
the equipment will be installed and / or be marked HAR.

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Philips Pixel Defect Policy

Product
Features
Technical
Specifications
Resolution &
Preset Modes
Automatic
Power Saving
Physical
Specification
Pin
Assignment
Product
Views
Perfect
Panel
Warranty

Philips Pixel Defect Policy

Philips' Flat Panel Monitors Pixel Defect Policy


Philips strives to deliver the highest quality products. We use some of the industry's most advanced
manufacturing processes and practice stringent quality control. However, pixel or sub pixel defects
on the TFT LCD panels used in flat panel monitors are sometimes unavoidable. No manufacturer
can guarantee that all panels will be free from pixel defects, but Philips guarantees that any monitor
with an unacceptable number of defects will be repaired or replaced under warranty. This notice
explains the different types of pixel defects and defines acceptable defect levels for each type. In
order to qualify for repair or replacement under warranty, the number of pixel defects on a TFT LCD
panel must exceed these acceptable levels. For example, no more than 0.0004% of the sub pixels
on a 15" XGA monitor may be defective. Furthermore, Philips sets even higher quality standards for
certain types or combinations of pixel defects that are more noticeable than others. This policy is
valid worldwide.

Pixels and Sub pixels


A pixel, or picture element, is composed of three sub pixels in the primary colors of red, green and
blue. Many pixels together form an image. When all sub pixels of a pixel are lit, the three colored
sub pixels together appear as a single white pixel. When all are dark, the three colored sub pixels
together appear as a single black pixel. Other combinations of lit and dark sub pixels appear as
single pixels of other colors.

Types of Pixel Defects


Pixel and sub pixel defects appear on the screen in different ways. There are two categories of pixel
defects and several types of sub pixel defects within each category.
Bright Dot Defects Bright dot defects appear as pixels or sub pixels that are always lit or 'on'. That
is, a bright dot is a sub-pixel that stands out on the screen when the monitor displays a dark pattern.
There are the types of bright dot defects:

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Philips Pixel Defect Policy

One lit red, green or blue


sub pixel

Two adjacent lit sub pixels:


- Red + Blue = Purple
Three adjacent lit sub pixels
- Red + Green = Yellow
- Green + Blue = Cyan (Light Blue) (one white pixel)

A red or blue bright dot must be more than 50 percent brighter than neighboring dots
while a green bright dot is 30 percent brighter than neighboring dots.

Black Dot Defects Black dot defects appear as pixels or sub pixels that are always dark or 'off'. That
is, a dark dot is a sub-pixel that stands out on the screen when the monitor displays a light pattern.
These are the types of black dot defects:

One dark sub pixel

Two or three adjacent dark sub pixels

Proximity of Pixel Defects


Because pixel and sub pixels defects of the same type that are near to one another may be more
noticeable, Philips also specifies tolerances for the proximity of pixel defects.

Perfect Panel
Perfect Panel -- ISO 13406-2 Class I compliant dot-defect-free-display.
BRIGHT DOT DEFECTS
MODEL
1 lit subpixel

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ACCEPTABLE LEVEL
170X6

190X6

Philips Pixel Defect Policy

2 adjacent lit subpixels

3 adjacent lit subpixels (one white pixel)

Distance between two bright dot


defects*

Total bright dot defects of all types

BLACK DOT DEFECTS

ACCEPTABLE LEVEL
170X6

190X6

1 dark subpixel

2 adjacent dark subpixels

3 adjacent dark subpixels

Distance between two black dot defects*

Total black dot defects of all types

MODEL

TOTAL DOT DEFECTS

ACCEPTABLE LEVEL

MODEL
Total bright or black dot defects of all
types

170X6

190X6

Note:
* 1 or 2 adjacent sub pixel defects = 1 dot defect
All Philips monitors are ISO13406-2 Compliant

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Perfect Panel Warranty statement

Product Perfect Panel Warranty


Features
Philips
Pixel
Defect
Philips Perfect Panel warranty ensures that your new Philips monitor is free from bright and dark
Policy
dot defects * and is our way of assuring you unsurpassed product quality. Under the Philips Perfect
Panel warranty, Philips industry-leading warranty service network will repair or replace any panel
that has a single bright or dark dot defect * . Philips Perfect Panel warranty coverage begins from
the day you buy your monitor for one year.
* Pixel defects as defined in the ISO 13406-2 Class I standard

Note: Philips worldwide service centers have the right to return to you any monitor turned-in for repair or
exchange if they are found to be defect-free under the Philips Perfect Panel Warranty policy.

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Connecting to Your PC

Connecting to Your PC
Front View
Product
Accessory Pack
Description
Accessory
Unpack all the parts.
Pack
Connecting
to Your PC
Getting
Started
Optimizing
Power cord
Performance

PC audio cable (lime)

VGA signal cable

EDFU pack

USB cable

Mac adaptor (optional)

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Connecting to Your PC
1)

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Connecting to Your PC

2)

3)

Cable management

4)

If you use an Apple Macintosh, you need to connect the special Mac adapter to one
end of the monitor signal cable.

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Connecting to Your PC

5) Connect to PC

(1) Turn off your computer and unplug its power cable.
(2) Connect the monitor signal cable to the video connector on the back of your
computer.
(3) Plug the power cord of your computer and your monitor into a nearby outlet.
(4) USB plug
(a) Connect USB upstream port on monitor and the USB port on PC with a USB
cable.
(b) The USB downstream port is now ready for any USB device to plug in
(5) Turn on your computer and monitor. If the monitor displays an image, installation is
complete.
Note: The USB plug is a pass through connection whether it can support USB 1.1 or USB 2.0
depends on your PC's specification.

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Getting Started

Your LCD
Monitor :

Getting Started

Front View
Product
Description
Getting Started
Connecting
to Your PC
Use the information file ( .inf) for Windows 95/98/2000/Me/XP or later
Getting
Started
The built-in VESA DDC2B feature in Philips Monitors supports Plug & Play requirements for
Optimizing
Windows 95/98/2000/Me/XP. This information file ( .inf) should be installed in order that your
Performance
Philips monitor can be enabled from the 'Monitor' dialog box in Windows 95/98/2000/Me/XP
and the Plug & Play application can be activated. The installation procedure based on
Windows '95 OEM Release 2 , 98 , Me, XP and 2000 is specified as follows.
For Windows 95

1.
2.
3.
4.
5.
6.

Start Windows '95.


Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.
Double click on the 'Display' icon.
Select the 'Settings' tab then click on 'Advanced...'.
Select the 'Monitor' button, point to 'Change...' then click on 'Have Disk...'.
Click on the 'Browse...' button, select the appropriate drive F: ( CD-ROM Drive) then click
on the 'OK' button.
7. Click on the 'OK' button then select your monitor model and click on 'OK'.
8. Click on the 'Close' button.
For Windows 98

1.
2.
3.
4.
5.
6.

Start Windows 98.


Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.
Double click on the 'Display' icon.
Select the 'Settings' tab then click on 'Advanced...'.
Select the 'Monitor' button, point to 'Change...' then click on 'Next'
Select 'Display a list of all the drivers in a specific location, so you can choose the driver
you want.' then click on 'Next' and then click on 'Have Disk...'.
7. Click on the 'Browse...' button, select the appropriate drive F: ( CD-ROM Drive) then click
on the 'OK' button.
8. Click on the 'OK' button then select your monitor model and click on the 'Next' button.
9. Click on the 'Finish' button then the 'Close' button.
For Windows Me

1.
2.
3.
4.
5.

Start Windows Me.


Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.
Double click on the 'Display' icon.
Select the 'Settings' tab then click on 'Advanced...'.
Select the 'Monitor' button, then click on 'Change...' button.

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Getting Started

6. Select 'Specify the location of the driver(Advanced)' and click on the 'Next' button.
7. Select 'Display a list of all the drivers in a specific location, so you can choose the driver
you want', then click on 'Next' and then click on 'Have Disk...'.

8. Click on the 'Browse...' button, select the appropriate drive F: ( CD-ROM Drive) then click
on the 'OK' button.

9. Click on the 'OK' button, select your monitor model and click on the 'Next' button.
10. Click on 'Finish' button then the 'Close' button.
For Windows 2000

1.
2.
3.
4.
5.

6.
7.
8.
9.
10.
11.

Start Windows 2000.


Click on the 'Start' button, point to 'Settings', and then click on 'Control Panel'.
Double click on the 'Display' icon.
Select the 'Settings' tab then click on 'Advanced...'.
Select 'Monitor'
- If the 'Properties' button is inactive, it means your monitor is properly configured. Please
stop installation.
- If the 'Properties' button is active. Click on 'Properties' button. Please follow the steps
given below.
Click on 'Driver' and then click on 'Update Driver...' then click on the 'Next' button.
Select 'Display a list of the known drivers for this device so that I can choose a specific
driver', then click on 'Next' and then click on 'Have disk...'.
Click on the 'Browse...' button then select the appropriate drive F: ( CD-ROM Drive).
Click on the 'Open' button, then click on the 'OK' button.
Select your monitor model and click on the 'Next' button.
Click on the 'Finish' button then the 'Close' button.
If you can see the 'Digital Signature Not Found' window, click on the 'Yes' button.

For Windows XP

1.
2.
3.
4.
5.
6.

7.
8.
9.
10.
11.
12.
13.
14.

Start Windows XP.


Click on the 'Start' button and then click on 'Control Panel'.
Select and click on the category 'Printers and Other Hardware'
Click on the 'Display' Item.
Select the 'Settings' tab then click on the 'Advanced' button.
Select 'Monitor' tab
- If the 'Properties' button is inactive, it means your monitor is properly configured. Please
stop installation.
- If the 'Properties' button is active, click on 'Properties' button.
Please follow the steps below.
Click on the 'Driver' tab and then click on 'Update Driver...' button.
Select the 'Install from a list or specific location [advanced]' radio button and then click on
the 'Next' button.
Select the 'Don't Search. I will choose the driver to install' radio button. Then click on the
'Next' button.
Click on the 'Have disk...' button, then click on the 'Browse...' button and then select the
appropriate drive F: (CD-ROM Drive).
Click on the 'Open' button, then click the 'OK' button.
Select your monitor model and click on the 'Next' button.
- If you can see the 'has not passed Windows Logo testing to verify its compatibility with
Windows XP' message, please click on the 'Continue Anyway' button.
Click on the 'Finish' button then the 'Close' button.
Click on the 'OK' button and then the 'OK' button again to close the Display_Properties

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Getting Started

dialog box.
If your Windows 95/98/2000/Me/XP version is different or you need more detailed installation
information, please refer to Windows 95/98/2000/Me/XP user's manual.
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Your Philips F1rst Choice Warranty

Your Philips F1rst Choice Warranty


Thank you for purchasing this Philips monitor.
All Philips monitors are designed and manufactured to high standards and deliver
high-quality performance, ease of use and ease of installation. Should you
encounter any difficulties while installing or using this product, please contact the
Philips helpdesk directly to benefit from your Philips F1rst Choice Warranty. This
three-year service warranty entitles you to a swap model on-site if your monitor
turns out to be faulty or defective. Philips aims at a swap within 48 hours of your
call being received.

What is covered?
The Philips F1rst Choice Warranty applies within Andorra, Austria, Belgium, Cyprus, Denmark,
France, Germany, Greece, Finland, Ireland, Italy, Liechtenstein, Luxembourg, Monaco, the
Netherlands, Norway, Portugal, Sweden, Switzerland, Spain and the United Kingdom and only for
monitors originally designed, manufactured, approved and/or authorized for usage within these
countries.
Warranty coverage begins as from the day you buy your monitor. For three years thereafter, your
monitor will be swapped by at least an equivalent monitor in case of defects provided for under the
warranty coverage.
The swap monitor remains yours and Philips keeps the defective/original monitor. For the swap
monitor the warranty period remains equal to that of your original monitor, being 36 months as from
the purchase date of your original monitor.
What is excluded?
The Philips F1rst Choice Warranty applies provided the product is handled properly for its intended
use, in accordance with its operating instructions and upon presentation of the original invoice or
cash receipt, indicating the date of purchase, dealer's name and model and production number of
the product.
The Philips F1rst Choice Warranty may not apply if:

The documents have been altered in any way or made illegible;


The model or production number on the product has been altered, deleted, removed or
made illegible;
Repairs or product modifications and alterations have been executed by unauthorized
service organizations or persons;
Damage is caused by accidents including but not limited to lightning, water or fire, misuse or
neglect;

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Your Philips F1rst Choice Warranty

Reception problems caused by signal conditions or cable or antenna systems outside the
unit;
Defects caused by abuse or misuse of the monitor;
Product requires modification or adaptation to enable it to comply with local or national
technical standards, which apply in countries for which the product was not originally
designed, manufactured, approved and/or authorized. Therefore always check whether a
product can be used in a specific country.
Note that products that are not originally designed, manufactured, approved and/or
authorized for usage within the Philips F1rst Choice countries, do not apply to the Philips
F1rst Choice Warranty. In these cases the Philips global warranty terms are valid.

Just a click away


In case of any problems, we advise you to read the operating instructions carefully or go to the www.
philips.com/support website for additional support.
Just a phone call away
In order to avoid unnecessary inconvenience, we advise you to read the operating instructions
carefully or go to the www.philips.com/support website for additional support before contacting the
Philips helpdesk.
To solve your problem quickly, please prepare the following details before contacting the Philips
helpdesk:

Philips type number


Philips serial number
Purchase date (copy of purchase may be required)
PC environment Processor:
286/386/486/Pentium Pro/Internal memory
Operating system (Windows, DOS, OS/2, MAC)
Fax/Modem/Internet program?
Other cards installed

Having the following information available will also help speed up the process:

Your proof of purchase indicating: date of purchase, dealer name, model and product serial
number.
The full address to which the faulty monitor has to be collected and the swap model should
be delivered.

Philips' customer help desks are located worldwide. Click here to access the F1rst Choice Contact
Information.
Or you can reach us via:
Website: http://www.philips.com/support
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Your Philips F1rst Choice Warranty

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Your Guarantee in Central and Eastern Europe

Your Guarantee in Central and Eastern Europe


Dear Customer,
Thank you for purchasing this Philips product, which has been designed and manufactured to the
highest quality standards. If, unfortunately, something should go wrong with this product Philips
guarantees free of charge labor and replacement parts during a period of 36 months from date of
purchase.
What is covered?
This Philips Guarantee in Central and Eastern Europe applies within Czech Republic, Hungary,
Slovakia, Slovenia, Poland, Russia and Turkey and only for monitors originally designed,
manufactured, approved and/or authorized for usage within these countries.
Warranty coverage begins as from the day you buy your monitor. For 3 years thereafter, your
monitor will be serviced in case of defects provided for under the warranty coverage.
What is excluded?
The Philips guarantee applies provided the product is handled properly for its intended use, in
accordance with its operating instructions and upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's name and model and production number of the
product.
The Philips guarantee may not apply if:

the documents have been altered in any way or made illegible;


the model or production number on the product has been altered, deleted, removed or made
illegible;
repairs or product modifications and alterations have been executed by unauthorized service
organizations or persons;
damage is caused by accidents including but not limited to lightning, water or fire, misuse or
neglect.
Reception problems caused by signal conditions or cable or antenna systems outside the
unit;
Defects caused by abuse or misuse of the monitor;
Product requires modification or adaptation to enable it to comply with local or national
technical standards, which apply in countries for which the product was not originally
designed, manufactured, approved and/or authorized. Therefore always check whether a
product can be used in a specific country.

Please note that the product is not defective under this guarantee in the case where modifications
become necessary in order for the product to comply with local or national technical standards
which apply in countries for which the product was not originally designed and/or manufactured.
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Your Guarantee in Central and Eastern Europe

Therefore always check whether a product can be used in a specific country.


Just a click away
In case of any problems, we advise you to read the operating instructions carefully or go to the www.
philips.com/support website for additional support.
Just a phone call away
In order to avoid unnecessary inconvenience, we advise you to read the operating instructions
carefully before contacting our dealers or Information Centers
In case your Philips product is not working correctly or is defective, please contact your Philips
dealer or directly the Philips Service and Consumer Information Centers
Website: http://www.philips.com/support

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International Guarantee

Your International Guarantee


Dear Customer,
Thank you for purchasing this Philips product which has been designed and manufactured to the
highest quality standards.
If, unfortunately, something should go wrong with this product Philips guarantees free of charge
labor and replacement parts irrespective of the country where it is repaired during a period of 12
months from date of purchase. This international Philips guarantee complements the existing
national guarantee obligations to you of dealers and Philips in the country of purchase and does not
affect your statutory rights as a customer.
The Philips guarantee applies provided the product is handled properly for its intended use, in
accordance with its operating instructions and upon presentation of the original invoice or cash
receipt, indicating the date of purchase, dealer's name and model and production number of the
product.
The Philips guarantee may not apply if:

the documents have been altered in any way or made illegible;


the model or production number on the product has been altered, deleted, removed or made
illegible;
repairs or product modifications and alterations have been executed by unauthorized service
organizations or persons;
damage is caused by accidents including but not limited to lightning, water or fire, misuse or
neglect.

Please note that the product is not defective under this guarantee in the case where modifications
become necessary in order for the product to comply with local or national technical standards
which apply in countries for which the product was not originally designed and/or manufactured.
Therefore always check whether a product can be used in a specific country.
In case your Philips product is not working correctly or is defective, please contact your Philips
dealer. In the event you require service whilst in another country a dealer address can be given to
you by the Philips Consumer Help Desk in that country, the telephone and fax number of which can
be found in the relevant part of this booklet.
In order to avoid unnecessary inconvenience, we advise you to read the operating instructions
carefully before contacting your dealer. If you have questions which your dealer cannot answer or
any related question please contact the Philips Consumer Information Centers or via:
Website: http://www.philips.com

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International Guarantee

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United States Guarantee

Your Philips F1rst Choice Warranty(Canada/USA)


Thank you for purchasing this Philips monitor.
All Philips monitors are designed and manufactured to high standards and
deliver high-quality performance, ease of use and ease of installation. Should
you encounter any difficulties while installing or using this product, please
contact Philips directly to benefit from your Philips F1rst Choice Warranty.
This three-year service warranty entitles you to a swap model on-site within
48 hours of your call being received within the first year of purchase. If you
have any problems with your monitor within the second or third year of
purchase, we will repair it after it has been sent to the service provider at your
expense and returned to you within five working days, free of charge.

LIMITED WARRANTY (Computer Monitor)


Click here to access the Warranty Registration Card.

Three Years Free Labor / Three Years Free Service on Parts / One Year Exchange*
*Product will be exchanged with a new or renewed to original specifications unit within two
business days for the first year. This product must be shipped in at your expense for service during
years two and three.

WHO IS COVERED?
You must have proof of purchase to receive warranty service. A sales receipt or other document
showing that you purchased the product is considered proof of purchase. Attach it to this owner's
manual and keep both nearby.

WHAT IS COVERED?
Warranty coverage begins the day you buy your product. For three years thereafter, all parts will be
repaired or replaced, and labor is free. After three years from the day of purchase, you pay for the
replacement or repair of all parts, and for all labor charges.
All parts, including repaired and replaced parts, are covered only for the original warranty period.
When the warranty on the original product expires, the warranty on all replaced and repaired
products and parts also expires.

WHAT IS EXCLUDED?
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United States Guarantee

Your warranty does not cover:

labor charges for installation or setup of the product, adjustment of customer controls on the
product, and installation or repair of antenna systems outside of the product.
product repair and/or part replacement because of misuse, accident, unauthorized repair or
other cause not within the control of Philips Consumer Electronics.
reception problems caused by signal conditions or cable or antenna systems outside the
unit.
a product that requires modification or adaptation to enable it to operate in any country other
than the country for which it was designed, manufactured, approved and/or authorized, or
repair of products damaged by these modifications.
incidental or consequential damages resulting from the product. (Some states do not allow
the exclusion of incidental or consequential damages, so the above exclusion may not apply
to you. This includes, but is not limited to, prerecorded material, whether copyrighted or not
copyrighted.)
a product used for commercial or institutional purposes.
the model or production number on the product has been altered, deleted, removed or made
illegible.

Where IS SERVICE AVAILABLE?


Warranty service is available in all countries where the product is officially distributed by Philips
Consumer Electronics. In countries where Philips Consumer Electronics does not distribute the
product, the local Philips service organization will attempt to provide service (although there may be
a delay if the appropriate spare parts and technical manual(s) are not readily available).

Where CAN I GET MORE INFORMATION?


For more information, contact the Philips Customer Care Center by calling (877) 835-1838 (U.S.A.
customers only) or (919) 573-7855.
Before Requesting Service...
Please check your owner's manual before requesting service. Adjustments of the controls
discussed there may save you a service call.

TO GET WARRANTY SERVICE IN U.S.A., PUERTO RICO OR U.S. VIRGIN ISLANDS...


Contact the Philips Customer Care Center phone number listed below for product assistance and
procedures for servicing:
Philips Customer Care Center

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United States Guarantee

(877) 835-1838 or (919) 573-7855


(In U.S.A., Puerto Rico and U.S. Virgin Islands, all implied warranties, including implied warranties
of merchantability and fitness for a particular purpose, are limited in duration to the duration of this
express warranty. But, because some states do not allow limitations on how long an implied
warranty may last, this limitation may not apply to you.)

TO GET WARRANTY SERVICE IN CANADA...


Please contact Philips at:
(800) 479-6696
Three years free parts and three years free labor will be provided at Philips Canada depot or any
one of its authorized service centers.
(In Canada, this warranty is given in lieu of all other warranties. No other warranties are expressed
or implied, including any implied warranties of merchantability or fitness for a particular purpose.
Philips is not liable under any circumstances for any direct, indirect, special, incidental or
consequential damages, howsoever incurred, even if notified of the possibility of such damages.)

REMEMBER... Please record the model and serial numbers found on the product below.
MODEL # ________________________________________________
SERIAL # ________________________________________________

This warranty gives you specific legal rights. You may have other rights which vary from state/
province to state/province.
Before contacting Philips, please prepare the following details so we can solve your problem
quickly.

Philips type number


Philips serial number
Purchase date (copy of purchase may be required)
PC environment Processor:

286/386/486/Pentium Pro/Internal memory


Operating system (Windows, DOS, OS/2, MAC)
Fax/Modem/Internet program?

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United States Guarantee

Other cards installed


Having the following information available will also help speed up the process:
Your proof of purchase indicating: date of purchase, dealer name, model and product serial
number.
The full address to which the swap model should be delivered.

Just a phone call away


Philips customer help desks are located worldwide. Within the U.S. you can contact Philips
customer care Monday-Friday from 8:00 AM-9:00 PM Eastern Time (ET) and on Saturdays from
10:00 AM-5:00 PM ET hrs by using one of the contact phone numbers.
For more information on this and more great Philips products visit our website at:
Website: http://www.philips.com

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F1rst Choice Contact Information

F1rst Choice Contact Information


Country

Telephone number

Tariff

Austria

0820 901115

0.20

Belgium

070 253 010

0.17

Cyprus

800 92256

Free of Charge

Denmark

3525 8761

Local call tariff

Finland

09 2290 1908

Local call tariff

France

08 9165 0006

0.23

Germany

0180 5 007 532

0.12

Greece

00800 3122 1223

Local call tariff

Ireland

01 601 1161

Local call tariff

Italy

199 404 042

0.25

Luxembourg

26 84 30 00

Local call tariff

The Netherlands

0900 0400 063

0.20

Norway

2270 8250

Local call tariff

Portugal

2 1359 1440

Local call tariff

Spain

902 888 785

0.15

Sweden

08 632 0016

Local call tariff

Switzerland

02 2310 2116

Local call tariff

United Kingdom

0906 1010 017

0.15

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Consumer Information Centers

Consumer Information Centers


Antilles Argentina Australia Bangladesh Brasil Canada Chile China Colombia
Belarus Bulgaria Croatia Czech Republic Estonia Dubai Hong Kong Hungary
India Indonesia Korea Latvia Lithuania Malaysia Mexico Morocco New Zealand
Pakistan Paraguay Peru Philippines Poland Romania Russia Serbia &
Montenegro Singapore Slovakia Slovenia South Africa Taiwan Thailand Turkey
Ukraine Uruguay Venezuela
Eastern Europe
BELARUS
Technical Center of JV IBA
M. Bogdanovich str. 155
BY - 220040 Minsk
Tel: +375 17 217 33 86
BULGARIA
LAN Service
140, Mimi Balkanska Str.
Office center Translog
1540 Sofia, Bulgaria
Tel: +359 2 960 2360
www.lan-service.bg
CZECH REPUBLIC
Xpectrum
Lun 591/4
CZ - 160 00 Praha 6 Tel: 800 100 697
Email:info@xpectrum.cz
www.xpectrum.cz

CROATIA
Renoprom d.o.o.
Mlinska 5, Strmec
HR - 41430 Samobor
Tel: +385 1 333 0974

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Consumer Information Centers

ESTONIA
FUJITSU SERVICES OU
Akadeemia tee 21G
EE-12618 Tallinn
Tel: +372 6519900
www.ee.invia.fujitsu.com

HUNGARY
Serware Szerviz
Vizimolnr u. 2-4
HU - 1031 Budapest
Tel: +36 1 2426331
Email: inbox@serware.hu
www.serware.hu

LATVIA
ServiceNet LV
Jelgavas iela 36
LV - 1055 Riga,
Tel: +371 7460399
Email: serviss@servicenet.lv
LITHUANIA
ServiceNet LT
Gaiziunu G. 3
LT - 3009 KAUNAS
Tel: +370 7400088
Email: servisas@servicenet.lt
www.servicenet.lt
ROMANIA
Blue Ridge Int'l Computers SRL
115, Mihai Eminescu St., Sector 2
RO - 020074 Bucharest
Tel: +40 21 2101969
SERBIA & MONTENEGRO
Tehnicom Service d.o.o.
Bulevar Vojvode Misica 37B
YU - 11000 Belgrade
Tel: +381 11 3060 886

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Consumer Information Centers

SLOVAKIA
Datalan Servisne Stredisko
Puchovska 8
SK - 831 06 Bratislava
Tel: +421 2 49207155
Email: servis@datalan.sk

SLOVENIA
PC HAND
Brezovce 10
SI - 1236 Trzin
Tel: +386 1 530 08 24
Email: servis@pchand.si

POLAND
Zolter
ul.Zytnia 1
PL - 05-500 Piaseczno
Tel: +48 22 7501766
Email: servmonitor@zolter.com.pl
www.zolter.com.pl
RUSSIA
Tel: +7 095 961-1111
Tel: 8-800-200-0880
Website: www.philips.ru
TURKEY
Trk Philips Ticaret A.S.
Yukari Dudullu Org.San.Bolgesi
2.Cadde No:22
34776-Umraniye/Istanbul
Tel: (0800)-261 33 02

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Consumer Information Centers

UKRAINE
Comel
Shevchenko street 32
UA - 49030 Dnepropetrovsk
Tel: +380 562320045
www.csp-comel.com

Latin America
ANTILLES
Philips Antillana N.V.
Kaminda A.J.E. Kusters 4
Zeelandia, P.O. box 3523-3051
Willemstad, Curacao
Phone: (09)-4612799
Fax : (09)-4612772

ARGENTINA
Philips Antillana N.V.
Vedia 3892 Capital Federal
CP: 1430 Buenos Aires
Phone/Fax: (011)-4544 2047

BRASIL
Philips da Amaznia Ind. Elet. Ltda.
Rua Verbo Divino, 1400-So Paulo-SP
CEP-04719-002
Phones: 11 21210203 -So Paulo & 0800-701-0203-Other Regions without So Paulo City

CHILE
Philips Chilena S.A.
Avenida Santa Maria 0760
P.O. box 2687Santiago de Chile
Phone: (02)-730 2000
Fax : (02)-777 6730

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Consumer Information Centers

COLOMBIA
Industrias Philips de Colombia
S.A.-Division de Servicio
CARRERA 15 Nr. 104-33
Bogota, Colombia
Phone:(01)-8000 111001 (toll free)
Fax : (01)-619-4300/619-4104

MEXICO
Consumer Information Centre
Norte 45 No.669
Col. Industrial Vallejo
C.P.02300, -Mexico, D.F.
Phone: (05)-3687788 / 9180050462
Fax : (05)-7284272

PARAGUAY
Av. Rca. Argentina 1780 c/Alfredo Seiferheld
P.O. Box 605
Phone: (595 21) 664 333
Fax: (595 21) 664 336
Customer Desk:
Phone: 009 800 54 1 0004

PERU
Philips Peruana S.A.
Customer Desk
Comandante Espinar 719
Casilla 1841
Limab18
Phone: (01)-2136200
Fax : (01)-2136276

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Consumer Information Centers

URUGUAY
Rambla O'Higgins 5303 Montevideo
Uruguay
Phone: (598) 619 66 66
Fax: (598) 619 77 77
Customer Desk:
Phone: 0004054176

VENEZUELA
Industrias Venezolanas Philips S.A.
Apartado Postal 1167
Caracas 1010-A
Phone: (02) 2377575
Fax : (02) 2376420

Canada
CANADA
Philips Electronics Ltd.
281 Hillmount Road
Markham, Ontario L6C 2S3
Phone: (800) 479-6696

Pacific
AUSTRALIA
Philips Consumer Electronics
Consumer Care Center
Level 1, 65 Epping Rd
North Ryde NSW 2113
Phone: 1300 363 391
Fax : +61 2 9947 0063

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Consumer Information Centers

NEW ZEALAND
Philips New Zealand Ltd.
Consumer Help Desk
2 Wagener Place, Mt.Albert
P.O. box 1041
Auckland
Phone: 0800 477 999 (toll free)
Fax : 0800 288 588

Asia
BANGLADESH
Philips Service Centre
100 Kazi Nazrul Islam
Avenue Kawran Bazar C/A
Dhaka-1215
Phone: (02)-812909
Fax : (02)-813062

CHINA
SHANGHAI
Rm 1007, Hongyun Building, No. 501 Wuning road,
200063 Shanghai P.R. China
Phone: 4008 800 008
Fax: 21-52710058

HONG KONG
Philips Electronics Hong Kong Limited
Consumer Service
Unit A, 10/F. Park Sun Building
103-107 Wo Yi Hop Road
Kwai Chung, N.T.
Hong Kong
Phone: (852)26199663
Fax: (852)24815847

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Consumer Information Centers

INDIA

Phone: 91-20-712 2048 ext: 2765


Fax: 91-20-712 1558
BOMBAY
Philips India
Customer Relation Centre
Bandbox House
254-D Dr. A Besant Road, Worli
Bombay 400 025

CALCUTTA
Customer Relation Centre
7 justice Chandra Madhab Road
Calcutta 700 020

MADRAS
Customer Relation Centre
3, Haddows Road
Madras 600 006

NEW DELHI
Customer Relation Centre
68, Shivaji Marg
New Dehli 110 015

INDONESIA
Philips Group of Companies in Indonesia
Consumer Information Centre
Jl.Buncit Raya Kav. 99-100
12510 Jakarta
Phone: (021)-7940040 ext: 2100
Fax : (021)-794 7511 / 794 7539

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Consumer Information Centers

KOREA
Philips Korea Ltd.
Philips House
C.P.O. box 3680
260-199, Itaewon-Dong.
Yongsan-Ku, Seoul 140-202
Phone: 080 600 6600 (toll free)
Fax : (02) 709 1210

MALAYSIA
After Market Solutions Sdn Bhd,
Philips Authorised Service Center,
Lot 6, Jalan 225, Section 51A,
46100 Petaling Jaya,
Selangor Darul Ehsan,
Malaysia.
Phone: (603)-7954 9691/7956 3695
Fax: (603)-7954 8504
Customer Careline: 1800-880-180

PAKISTAN
Philips Consumer Service
Mubarak manzil,
39, Garden Road, Saddar,
Karachi-74400
Tel: (9221) 2737411-16
Fax: (9221) 2721167
E-mail: care@philips.com
Website: www.philips.com.pk

PHILIPPINES
PHILIPS ELECTRONICS & LIGHTING, INC.
Consumer Electronics
48F PBCOM tower
6795 Ayala Avenue cor VA Rufino St.
Salcedo Village
1227 Makati City, PHILS
Phone: (02)-888 0572, Domestic Toll Free: 1-800-10-PHILIPS or 1-800-10-744 5477
Fax: (02)-888 0571

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Consumer Information Centers

SINGAPORE
Accord Customer Care Solutions Ltd
Authorized Philips Service Center
Consumer Service
620A Lorong 1 Toa Rayoh
Singapore 319762
Tel: +65 6882 3999
Fax: +65 6250 8037

TAIWAN
Philips Taiwan Ltd.
Consumer Information Centre
13F, No. 3-1 Yuan Qu St., Nan Gang Dist.,
Taipei 115, Taiwan
Phone: 0800-231-099
Fax : (02)-3789-2641

THAILAND
Philips Electronics (Thailand) Ltd.
26-28th floor, Thai Summit Tower
1768 New Petchburi Road
Khwaeng Bangkapi, Khet Huaykhwang
Bangkok10320 Thailand
Tel: (66)2-6528652
E-mail: cic Thai@philips.com

Africa
MOROCCO
Philips Electronique Maroc
304,BD Mohamed V
Casablanca
Phone: (02)-302992
Fax : (02)-303446

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Consumer Information Centers

SOUTH AFRICA
PHILIPS SA (PTY) LTD
Customer Care Center
195 Main Road
Martindale, Johannesburg
P.O. box 58088
Newville 2114
Telephone: +27 (0) 11 471 5194
Fax: +27 (0) 11 471 5123
E-mail: phonecare.za@philips.com

Middle East
DUBAI
Philips Middle East B.V.
Consumer Information Centre
P.O.Box 7785
DUBAI
Phone: (04)-335 3666
Fax : (04)-335 3999

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