Sap CRM Telecom
Sap CRM Telecom
Sap CRM Telecom
Customer details
Company name
Country
Revenue Segment
Employee Segment
Deutsche Telekom AG
DE
StarHub Ltd
SG
Field Apps
RS
Sales
DE
Analytics|E-Commerce|Marketing|Sales|Service
BOUYGUES TELECOM
TECHNOPOLE
FR
500+
Telikom Limited
PG
500+
DE
Dedicado S.A.
UY
CH
AU
PA
CORPUS SIREO
DE
Sales
Deutsche Telekom AG
DE
Deutsche Telekom AG
DE
DE
500+
EE
500+
Perusahaan Perseroan
(Persero)
ID
500+
500+
750MILL-1,500MILL
500+
250-499
1,500MILL+
500+
100-249
500MILL-750MILL
500+
500+
250-499
50MILL-200MILL
250-499
Executive Summary
Company
National Cable Networks/
Rostelecom
Headquarters
Moscow, Russia
Industry
Telecommunications,
Cable Operator
NCN transformed its business from being a traditional cable operator to a nextgeneration service provider offering triple-play services. To support its ambitious drive
for growth and increased ARPU, NCN introduced SAP CRM as its new Customer
Care platform
Resolution
Broadband Internet,
Voice and IP TV via Cable
Employees
170 000
Revenue
"
Executive Summary
Company
T-Systems
The SAP team delivered a highly successful solution for T-Systems Service Provider
business of 4300 users substituting an existing CRM and a new Billing platform
Headquarters
Frankfurt, Germany
Industry
Telecommunications,
Service Provider
Resolution
Revenue
US$9,5 billion
Web Site
www.t-systems.com
Thanks to the SCRUM methodology, we were able to succeed in just twelve months, a
system that was developed over eight years in one of the largest CRM installation in
Europe.
Detsch Peter, T-Systems International GmbH
15%
TCO reduction
360
View of the
Customer
Executive overview
BSNL
BUSINESS TRANSFORMATION
Headquarters
India
Industry
Telecommunications
The resolution
Employees
200 000
Revenue
US$ 4.3 billion
Web Site
www.bsnl.co.in
SAP solution consolidates all customer data in one systems and provides Marketing, Order
Capture, Service ticketing for B2C and B2B
Web self service suite
TOP BENEFITS
ACHIEVED
"
Reduction in TCO
!
Improved agent
productivity