Pet Store
Pet Store
Pet Store
PET PACK
BUSINESS PLAN
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INDEX
Topics
Page
Executive Summary
Product Description
Market Analysis
Customer Segmentation
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11
Competitive Analysis
12
Organizational Structure
13
14
24
Financial Statement
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Executive Summary
Pet Pack A complete family Pet Store
About Pet Pack
Pet Pack is a fully equipped store, where one finds out the best solution to pamper his/her pet. As the name Pet Pack suggests,
when one arrives at the retail store of Pet Pack he can take home packets of surprises for his Pets. At the Pet Pack store, we
would be selling products for different pets such as dogs, cats, fish, small animals and birds, since these are the most favourable
pets seen in Indian homes. These products include Pet food and treats, Accessories, Toys, Shampoo and Medication, to name a
few. At the initial stage of the retail outlet we would also provide various services for the pet dogs, so that the pet and their owners
would share the most cherished relationship.
How are we different from the other Pet Stores?
Pet Pack is not just a pet store, but an inclusive store, where the pets are also welcomed to accompany their owners for their
shopping. Pet Pack will not only be a shopping mall, but a complete Pet Care which include services like Nutrition center, Activity
and Agility center , Training and development center and Salon and Spa provided by the professionals and experts and also
Veterinary services by renowned doctors. Our experts would be available in the store for free information on complete Pet Care.
We will also have a play area for the dogs with a Dog park and swimming pool facilities, so that the dogs can have their best time
when their owners are busy. We will also be providing Pet Magazines, Gifts for the Pets etc.
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We will also be organising different fun contest for Pets of all genre like Pet of the month, Beauty with Brains, The 007- Pet etc
Why Pet Retail?
Changing lifestyles in the form of the rise in nuclear families and double income households have encouraged the growth of pet
ownership in urban areas of India. Increasingly, pets are being looked upon as companions and members of the family rather than
as guard dogs for example. Pet owners have started to take an interest in their pets diet, health and grooming. A gradual shift
towards prepared pet food has been observed. Pet owners are more willing to spend on pet food and pet care products than ever
before. This trend has spawned an entire industry, with a growing emphasis on pet care.
According to Datamonitor, the market for pet healthcare in India increased at a compound annual growth rate of 9.5% between
2004 and 2009.The grooming products category led the pet healthcare market in India, accounting for a share of 63.7%.The
leading players in the Indian pet healthcare market include Daivie Exports, Shreeji International and Ayurvet Ltd.
With healthcare segment recording a CAGR of 9% for the period 2006-11, also projecting a CAGR of 9.5% for a period from 201115.
Therefore from the above information we can see that India has a large potential market for pet Care segment, as Indians have
now started considering pets as their family members, we have a huge scope in this market. Pet Care retail is still very niche in
India, hence realising the need gap and the scope for this market we have decided to start a Pet Retail Store- Pet Pack- A
complete family pet store
Vision
To be the best lifetime quality service provider for every pet.
Mission
To provide excellent animal care in a pet friendly atmosphere while ensuring our customers, both pet and owner, receive excellent
service in a playful safe environment.
Company Summary
Pet pack is a new company that will provide high-level pet care and customer service and also Pet Products for pets like
dogs, cat, fish, bird and small animals. Initially we would be catering services for pet dogs. The services provided would be;
Pet grooming
Gift shop
Pet portraits
Pet Mating
Vet service
Pet food: Provide different brands of Pet Food for all genre of Pets.
Animal Behaviour Courses: Provide certified animal training courses for the beginner, intermediate, and advanced.
In -home pet care: Staff will go to home to feed, walk, play and check on pets as requested.
Special Events: Coordinate pet birthday parties or any other special occasions on-site or at a location of choice.
Veterinary services: Provide vet services from renowned doctors and special guidance by our experts on Pet care and
food.
Dog Park and Swimming Pool: Provides 150 sq.feet area swimming pool and 200 sq.feet garden area with dog game
accessories.
According to Rana Atheya, co-owner of e-commerce dog product site www.dogspot.in, as the status of pets is elevated in India,
demand for pet care is also expected to become more sophisticated, with Indian consumers purchasing more premium pet foods
and specialty products as they gain a better understanding of their pet's nutritional needs. Also Indian consumers have been slow
to embrace feeding commercial pet foods in the past, opting for homemade foods instead, but their preferences are changing with
the trend of pet humanization in India.
This shows that this industry has lot of potential in future and has a huge market which is growing at a faster rate therefore Pet
pack would be a successful business in future.
Animal Welfare Organization is a statutory advisory body on Animal Welfare Laws and promotes animal welfare in India. These
organization advices the Government of India on animal welfare issues and providing healthcare and shelter to the animals. Thus
we can approach these organization and sign up a contract where in we can provide healthcare services like vaccinations,
steralising and hygine facilities to the stray dogs and cats. This can be a great source of revenue in future.
Our Analysis
We conducted a survey during our research to find out the current market scenario of the pet industry. The sample size considered
was around 100 people of B+, A and A+ category.
During our research we found out that in Mumbai mostly people prefer to have dogs as their Pets. Around 83% of people in
Mumbai own Dogs as their Pets and the rest of the market consists of other pets. This shows that the major chunk of crowd has
dogs as their pets and so we have a great scope in future as the numbers would still increase. Considering this data we thought of
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starting our service first for dogs followed by cats and other pets.
Considering the below data our research tells that maximum number of people (57%) visit the vet once in a month so we thought of
keeping vet service only on alternate days rather than appointing a vet for full time service for initial 1 year.
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The below diagram shows that there is almost equal scope for the pet products to be purchased from either pet stores or vets.
Hence this shows that even vets have an equal influence in the purchase of pet products. Thus pet pack will have both vet service
and pet products available at single store.
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We also found out that packed food has a great market among the HNI group, as people consider it to be a complete health diet for
their pets. Also there has been a slow shift from Home made food to Packed food in India due to the Pet health awareness
campaigns. Considering the hectic and busy schedule of todays generation always cooking home food for Pets is not possible for
the Pet owner therefore they feel that packed foods now can give equal amount of nutrition to their pets and so prefer packed food.
The below diagram shows that the pet owners now-a-days are ready to spend near about 1000-1500 Rs for their Pet care on a
monthly basis. Therefore this show that today Pets are treated as an important family member and a huge amount of money is
been spends on their care by the people.
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We also found that majority of the people would prefer going to one shop for their pet products and care instead of visiting 10
different shops. Also most of them would like to appoint a trainer to train their pets. Thus this research shows that there is a huge
demand for such kind of retail stores in Mumbai.
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Customer Segmentation
We will not be successful waiting for the customer to come to us. Instead, we must focus on the specific market segments whose
needs match our offerings. Focusing on targeted segments is the key to our future.
Therefore, our focus and marketing message will be the services offered. We will develop our message, communicate it, and fulfill
our commitment to excellence.
Our potential customers would be pet and their pet owners. We would be targeting people of B+, A, A+ category i.e. also the High
Net worth Individuals (HNI) category pet owners. Our target customers are pet owners, not restricted to only one pet per household.
They are working professionals that need reliable, trusting and convenient pet care available to them to keep up with the demands
of their hectic schedules. There is a need for one-stop convenience.
Market Trends
Today's trend consists of professionals having their families later in life or deciding not to have children at all. Pet owners are
increasingly treating their pets as they would their children. Pets aren't just part of the family anymore, in some cases they are the
family.
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Another important workplace trend is working longer hours and more days. There is also the travelling professional. Professionals
are looking for help to care for their pets. There is a need to have pets cared for over long periods of time while their owners are
away on business trips. Downtown and condominium living has also become very popular for professionals. This creates the need
to provide a daily exercise and a playful environment for their pets.
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Competitive Analysis
What will set Pet Pack apart from the competition is our commitment to provide these services in one convenient location that is not
limited to dogs and cats. There are n stress in India which ffer complete Pet care under one roof. Therefore as such there is very
less competition for us. But the small local shops are a threat to us as they have build a good relationship with the customers.
Some of our competitors in Mumbai are:
The above mentioned stores are only small individual stores, but they can prove to be a threat because they have been maintaining
good personal relationship with their customers due to which they could gain customer loyalty and attracting such customers could
be difficult.
There are also certain websites which talk about all Pet care under one roof like Paws Pack in Pune, but they are not into retail as
they only have one outlet in Pune.
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Organizational Structure
Personnel Plan
The personnel plan will be as follows:
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Two front desk reception to greet customers, receive payments for services/products, set appointments, answer phones,
check-in pets, distribute wash your own supplies and maintain files of clients with data entry.
Four playground supervisors will feed and water pets, keep area clean, walk and exercise, collect pets at check-out time.
Two will be on staff full time and two will work part time.
Contract Employees:
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Weakness
Land constraints
Acceptance by consumers
trainers
Knowledgeable staff
Opportunities
Threats
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Pet stores
pets
Niche market
Market Scenario
With the increasing trends in the pet industry, the pet industry is expected to grow about 3-4 times more in the coming years.
Considering this, starting up with a pet retail store in such a market scenario is most feasible.
The pet industry in India, is today crammed with individual pet stores. But till date there has not been any Pet retail store at a PanIndia level. Pet Pack would try to overcome this need gap, with providing complete pet pampering solutions by offering the products
and services.
Marketing Plan
Marketing Objectives
Create awareness about Pet Pack amongst the Pet owners and increasing the footfalls in the store
Establish relationships with pet owners and veterinarians within the targeted market.
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Implement a local campaign with the Companys targeted market via the use of flyers, local newspaper advertisements, and
word of mouth.
Marketing Strategy
As Pet Pack is a complete new concept of a pet retail store in India, it would require tremendous marketing to be carried out to
create awareness amongst the audience and gain their acceptance, inorder to achieve the sales.
Before deciding on the marketing plan, we have listed down the Marketing Mix for our brand
4Ps:
Product:
Pet Pack is a fully equipped store, where one finds out the best solution to pamper his/her pet.At the Pet Pack store, we would be
selling products for different pets such as dogs, cats, fish, small animals and birds, since these are the most favourable pets seen
in Indian homes. These products include Pet food and treats, Accessories, Toys, Shampoo and Medication, to name a few. At the
initial stage of the retail outlet we would also provide various services for the pet dogs, such as so that the pet and their owners
would share the most cherished relationship. Pet Pack will not only be a shopping mall, but a complete Pet Care which include
services like Nutrition center, Activity and Agility center , training and development center and Salon and Spa provided by the
professionals and experts and also Veterinary services by renowned doctors. Our experts would be available in the store for free
information on complete Pet Care.
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We will also have a play area for the dogs with a Dog park and swimming pool facilities, so that the dogs can have their best time
when their owners are busy. We will also be offering birthday cards and a daily report card for each pet that is registered
Price:
Pet Pack will provide both standard as well as premium products. The customer will get to choose from variety of options for both
the standard and premium products. As we would be purchasing the products from the wholesaler in huge amounts, Pet Pack will
sell the standard products to the customers at 2-3% discount price.
Inorder to avail the service, the customers first will have to be member of Pet Pack with a membership fee of Rs.500 annually. At
the maturity date of the membership card, the customer can avail the service of the same amount.
The services provided for Dogs will be priced at the upper edge of what the market will bear, since these services would be
provided by the experts, it would be value for money.
Below is the rate card of the services provided by Pet Pack
Salon and Spa
Basics
Category
Rates(Rupees)
Regular Bath
400
Ear cleaning
50
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Nail Clipping
50
Gland cleaning
50
Maintenance Pack*
500
*Maintenance Pack will include all the 4 services (Regular bath, Ear cleaning, Nail Clipping< Gland cleaning)
Special Care & Treatments
Category
Rates(Rupees)
Dry Coat
500
Shedding Coat
500
Odour Control
500
Hair Styling
Category
Rates(Rupees)
Hair trimming
400
500
Packages
27
Category
Rates(Rupees)
2000
+ 1 Hair Trimming)*
Fortnight Pack (2 Regular Bath + Any 1 special Care&
1000
2500
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Batch Size
3-5 Puppies
Age
2-5 months
Note: Puppies must have completed at least 7 days
post their first vaccine
Training
Duration
4 weeks
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Total Sessions
Rate
Rs. 4000/-
B. Obedience School
Batch Size
Age
Training
Duration
4 weeks
30
Total Sessions
Rate
Rate
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The pet has to first register with Pet Pack Trail, where the pet would undergo a thorough check-up (Trail). The registration fee is Rs.
500 yearly. If the pet is approved in the test only then, the pets can avail the service.
One can avail the swimming pool facility only once in a day.
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Rs. 300
5 Portraits
Rs. 600
8 Portraits
Rs. 1100
Vet Service
We will have a renowned Vet visiting our store on Monday ,Wednesday and Friday to carry out regular check-ups for our pet
customers . This will be initial 6 months and later we will have an In-house Vet service which will be available on all the days.
In - House Pet Care
We provide in-house Pet care service, where our staff will take care of our pet at our residence for 6-8 hours as required. We would
be charging on hours basis.
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2 -4 hours
Rs. 2000
4-8 hours
Rs. 4000
Place:
Pet Pack aims to have its retail outlets to be seen in the six major meteors of India such as Mumbai, Delhi, Bengaluru, Kolatta,
Pune.
But at an initially stage we would start with only one outlet in Bandra (Mumbai)of approximately 4500 sq.feet retail space, since it
host maximum number of pets according to our research. Out of which 2500 sq.feet will be used for the services to be offered and
1000 sq.feet will be for the sale of products.
Promotion:
According to pet business opportunity.com (http://www.pet-business-opportunity.com/pet-business-retail-statistics.html)
referrals/word of mouth plays a very important role for the promotion of a part retail store. A satisfied customer will be the best
promotional tool as he would give our reference to his fellow mates. We would be participating in various Dog shows and pet chat
shows like Heavy Petting, and other pet fairs like Indian International Pet Trade Fair (IIPTF). As we would be having tie-ups with the
pet breeders, vets and pet cafes we would be distributing brochures and pamphlets so that we can target potential customers. Also
once we have the database in place, Direct mailers would be send to the pet owners. We will also have print advertisements in
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various pet magazines and newspapers like Dogs and more, Animal Pet, Creature-Companion, etc . Also we will have different
articles published on various blogs and website like dogspot.com, petsblog.com, vet blog ,pupy in training , etc.
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5) Community events: We would also help various animal welfare NGOs like Save Shelter Dogs& Cats, Animal Shelter, Help
Animals India, Pet Animal Welfare Society (PAWS) by providing them with required support as much possible on the
6) E-newsletter: We will be sending E-newsletter to the customers who had a shopping experience in our store, which will give
details about the products and services offered. Whenever a customer comes into the store with their pet, we will take
a photo and post it the blog and e-newsletter. This will create enthusiasm with the customers and will increase their footfall in
our store. The e-newsletter will also have different Discount Coupons and offers for selected services.
7) Free Samples: Free samples of new products will be given as this will help our customers to try out new product which they
may like.
8) Contest & Competitions: We would be conducting contest every year , where we would invite the pets of the localities to
participate. There will be different fun contest for Pets of all genre like Pet of the year, Beauty with Brains, The 007- Pet etc.
The winners of the contest would be given different Hampers and gifts by Pet Pack and Discount coupons. This will be a
very important platform to meet our potential customers and also build relationship with existing customers.
Sales Strategy
In order to boost our sales we will adopt sales strategies, in order to attract customers and retain the loyalty amongst them.
We would be offering discounts and free service offers to the customers after a specified number of visits for first six months to
establish a client base.
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Lucky draw system which will be held every month, where the winner will get 5% discount on the next invoice.
Every 4 referrals will fetch one free in-house pet care service.
Multiple pets from the same family will fetch family discount rate.
Customised items like frisbees, collars, coffee mugs, etc. with Pet Pack Logo inscribed on it.
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Financial Statements
Start-up Funding
(Amt in Rs)
2000000
1700000
3700000
Assets
Non-cash Assets from Start-
1100000
up
Cash Requirements from
2600000
Start-up
Cash Balance on Starting
2600000
Date
Total Assets
3700000
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Liabilities
Current Borrowing
200000000
Total Liabilities
200000000
Capital
Planned Investment
15000000
Akshada Vasudevan
5000000
Dipti Nadkarni
5000000
Shaunak Sardessai
5000000
15000000
185000000
Start-up
Requirements
Start-up Expenses
40
Legal
150000
Brochures
400000
Insurance
7000000
Rent
17500000
Expensed equipment
22500000
Other
Total Start-up Expenses
7500000
55050000
Start-up Assets
Cash Required
6000000
Long-term Assets
2700000
Total Assets
8700000
Total Requirements
63750000
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Sales Forecast
Year 1
Year 2
Year 3
Sales
Pet Pack
(Products)
Pet Pack
(Services)
Total Sales
9642000
18700000 24200000
Sales Forecast
Jan
Feb
Mar
Apr
May
Jun
Jul
Aug
Sep
Oct
Nov
Dec
927000
1320000
1635000
2544000
3628000
5234000
7743000
9420000
10340000
12232000
13480000
13939000
927000
1320000
1635000
2544000
3628000
5234000
7743000
9420000
10340000
12232000
13480000
13939000
Sales
Pet Pack (Products)
Total Sales
42
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Year 2
Year 3
Gross Margin
Gross Margin %
77%
78%
79%
3524000
3324000
3424000
Expenses
Payroll
Sales and
Marketing and
Other Expenses
Insurance
7000000
7000000
7000000
Rent
44
Total Operating
Expenses
Profit Before
2632700
24439000 48456700
2632700
24439000 48456700
184400
96200
Net Profit
2448300
24342800 48392400
Net Profit/Sales
0.03
0.25
Interest and
Taxes
EBITDA
Interest
Expense
64300
0.38
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Year 2
Year 3
6000000
6000000
6000000
6000000
6000000
6000000
2700000
2700000
2700000
2700000
2700000
2700000
8700000
8700000
8700000
Assets
Current Assets
Cash
Other Current
Assets
Total Current
Assets
Long-term
Assets
Total Long-term
Assets
Total Assets
46
Liabilities and
Year 1
Year 2
Year 3
200000000 100000000
Capital
Current
Liabilities
Current
Borrowing
Long-term
15000000
15000000 15000000
Liabilities
Total
Liabilities
47
THREE YEAR
FIVE YEAR
Franchise.
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