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    Chapter 16 Questions Quality Management

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    Arturo Quiñones
    The document discusses the PCDA cycle for problem solving which includes planning, doing, checking, and adjusting. It also explains Juran's 85/15 rule for quality management which states that 85% of problems can only be corrected by changing systems determined by management. The advantages and disadvantages of employee involvement in problem solving are also mentioned.

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    Chapter 16 Questions Quality Management

    Uploaded by

    Arturo Quiñones
    341 views3 pages
    The document discusses the PCDA cycle for problem solving which includes planning, doing, checking, and adjusting. It also explains Juran's 85/15 rule for quality management which states that 85% of problems can only be corrected by changing systems determined by management. The advantages and disadvantages of employee involvement in problem solving are also mentioned.

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    Chapter 16 Questions Quality management

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    Chapter 16 Questions Quality management

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    The document discusses the PCDA cycle for problem solving which includes planning, doing, checking, and adjusting. It also explains Juran's 85/15 rule for quality management which states that 85% of problems can only be corrected by changing systems determined by management. The advantages and disadvantages of employee involvement in problem solving are also mentioned.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    341 views3 pages

    Chapter 16 Questions Quality Management

    Uploaded by

    Arturo Quiñones
    The document discusses the PCDA cycle for problem solving which includes planning, doing, checking, and adjusting. It also explains Juran's 85/15 rule for quality management which states that 85% of problems can only be corrected by changing systems determined by management. The advantages and disadvantages of employee involvement in problem solving are also mentioned.

    Copyright:

    © All Rights Reserved
    Download as DOCX, PDF, TXT or read online from Scribd
    Download as docx, pdf, or txt
    of 3

    CHAPTER 16:

    PROBLEM SOLVING AND DECISION MAKING


    1. Explain the 4 steps of the PCDA Cycle
    Plan: Before any corrective action is taken on the problem at hand,
    several activities should be undertaken. The problem must be
    defined, relevant information gathered, the root cause of the problem
    identified, possible solutions developed and considered, and the best
    alternative selected for implementation.
    Do: Implement the solution chosen as best.
    Check: Monitor the implemented solution and gather data relevant to
    the original problem and any other areas of concern.
    Adjust: If the Check step confirmed that the problem has been
    eliminated and that it is not likely to recur, then the job is done. If,
    however, it was found that the solution has not accomplish the
    intended result or that there is still a possibility of recurrence, then it
    will be necessary to adjust the implemented solution.
    2. Explain all the steps of the Toyotas Practical Problem-Solving
    Process

    3. Explain the Juran`s 85/15 rule for success in total


    quality management.
    Jurans 85/15 Rule
    There is a widely-held belief that an organization would
    have few, if any, problems if only workers would do their
    jobs correctly. As Dr. Joseph M. Juran pointed out years
    ago, this belief is incorrect. In fact, the potential to
    eliminate mistakes and errors lies mostly in improving the
    systems through which work is done, not in changing the
    workers. This observation has evolved into the rule of
    thumb that at least 85% of problems can only be
    corrected by changing systems (which are largely
    determined by management) and less than 15% are
    under a workers controland the split may lean even
    more toward the system.
    4. Mention the advantages and disadvantages of
    employee involvement in problem solving and the
    decision-making process.
    Advantage: Employees who participate in the decisionmaking or problem-solving process are more likely to
    understand and accept the decision or solution and have
    a personal stake in making sure the alternative selected succeeds
    Disadvantage: potential difficulties are that it takes employees away
    from their jobs and that it can result in conflict among team
    members.
    5. Name the factors that inhibits creativity in the decisionmaking process
    Looking for just one right answer: Seldom is there just one right
    solution to a problem
    Focusing too intently on being logical: Creative solutions sometimes
    defy logic and conventional wisdom
    Avoiding ambiguity: Ambiguity is a normal part of the creative
    process.
    Avoiding risk: When organizations dont seem to be able to find a
    solution to a problem, it often means decision makers are unwilling to
    give an idea a chance.

    Forgetting how to play: Adults sometimes become so serious they


    forget how to play.
    Fearing rejection or looking foolish: Nobody likes to look foolish or feel
    rejection. This fear can cause people to hold back what might be
    creative solutions
    Saying Im not creative: People who decide they are uncreative will
    be. Any person can think creatively and can learn to be even more
    creative.

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