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    A231118 Update PDF

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    JOHNNY5377

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    © All Rights Reserved
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    A231118 Update PDF

    Uploaded by

    JOHNNY5377
    183 views4 pages

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    A231118 update.pdf

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    © © All Rights Reserved

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    Copyright:

    © All Rights Reserved
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    183 views4 pages

    A231118 Update PDF

    Uploaded by

    JOHNNY5377

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 4
    At a glance
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    The technical service bulletin provides instructions for dealers to perform an ECM software update and SCR adaptation reset on certain Audi Q7 diesel vehicles to address customer satisfaction issues.

    The technical service bulletin outlines the procedure for dealers to perform an ECM software update using SVM (Software Version Management) to address customer satisfaction issues related to the engine control module.

    The software is updated using SVM action code 23H3A001 and the SCR adaptation factor must be manually reset to 1.01 in the vehicle self-diagnosis mode. The new software part numbers and versions are also provided.

    Technical Service Bulletin

    RVU 23H3 - ECM Software Update, Audi Q7 3.0L TDI clean diesel

    23 11 18 2026504/2 June 20, 2011. Supersedes Technical Service Bulletin Group 23 number 11 17 dated June
    20, 2011 for reasons listed below.

    Model(s) Year VIN Range Vehicle-Specific Equipment

    2009 029021 999999


    Audi Q7 3.0L TDI clean diesel
    2010 000000 008269

    Condition

    REVISION HISTORY

    Revision Date Purpose

    2 - Revised Warranty (Updated Saga Accounting Instructions)

    1 06/20/2011 Original publication.

    Criterion 01

    Vehicle must meet all of the following criteria:


    Procedure is valid only for vehicles that show the 23H3 code in the ElsaWeb Campaign/Action Information
    screen on the day of repair.
    Vehicle must be within the Limited New Vehicle Warranty.
    Procedure must be performed within the allotted time frame stated in this Technical Service Bulletin.
    Procedure must be performed on applicable vehicles in dealer inventory prior to sale.

    Technical Background
    Criterion 01

    ECM Software update to address customer satisfaction issues.

    Production Solution
    Not applicable.

    Page 1 of 4 plus attachment


    2011 Audi of America, Inc.
    All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
    of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
    retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
    the prior expressed written permission of the publisher.
    Technical Service Bulletin
    Service
    Software update with SVM code 23H3A001 (criterion 01)

    1. Follow all instructions in the attached TSB 2011732 00 Software Version Management (SVM), operating
    instructions.
    2. Update the engine control module using the SVM action code as listed in the table below if necessary.

    Model Engine and/or Old Software Old Software New Software New SVM Action
    Transmission Part Number Version Part Number Software Code
    Version
    (or higher)

    Q7 TDI CATA 4L0910401G 0010-0060 4L0910401G 0070 23H3A001

    Q7 TDI CATA 4L0910401Q 0010-0060 4L0910401Q 0070 23H3A001

    3. After the SVM update, you must manually reset an adaptation factor for the SCR system. To do this, enter the
    Vehicle Self Diagnosis mode with the VAS test tool. Under On Board Diagnostics (OBD), select 01 Engine
    Electronics >> 014 Long Adaptation >> channel 40. After pressing Keyboard, enter 0064. Confirm and save
    the selection.

    4. Verify that the adaptation factor is successfully reset by checking the value under measured value block
    183. This value should read 1.01. If it does not, attempt the reset again.

    Page 2 of 4 plus attachment


    2011 Audi of America, Inc.
    All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
    of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
    retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
    the prior expressed written permission of the publisher.
    Technical Service Bulletin

    Warranty

    Required Vehicle Update Technical Bulletin Time To ensure prompt and proper payment, be sure to
    Requirements/ Reimbursement immediately enter the applicable reimbursement
    code listed below upon completion of the repair work.
    Claims will be paid only for vehicles that show the
    23H3 code in the ElsaWeb Campaign/Action
    Information screen on the day of repair.

    23H3 Saga Claim Entry Procedure


    Check ElsaWeb to determine whether the 23H3 campaign is open.

    Service No.: 23H3


    Damage Code: 0066
    Parts Manufacturer - Removed part: 002
    Claim Type
    Sold vehicle = 7 10
    Unsold vehicle = 7 90

    Saga Accounting Instructions

    Criteria ID Repair operation Labor Operation Number TU

    Check, no update needed 0183 01 99 20 TU


    4L Connect battery charger and perform 2360 25 99 40 TU
    software update with SVM

    There is no reimbursement for vehicle wash or loaner vehicle.

    If the vehicle is outside of the specified warranty period, the customer has the option to pay for the repair.

    If the customer agrees to pay for the repair:


    Fax the information to (248) 754-5093 and provide VIN, applicable Service Number, Customer Info, Dealer
    Number and Date.

    If the customer does not agree to pay for the repair:


    Fax the information to (248) 754-5093 and provide VIN, applicable Service Number, Customer Info, Dealer
    Number and Date.

    Page 3 of 4 plus attachment


    2011 Audi of America, Inc.
    All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
    of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
    retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
    the prior expressed written permission of the publisher.
    Technical Service Bulletin

    Additional Some of the affected vehicles may be involved in additional Required


    Required Vehicle Vehicle Update Technical Service Bulletins. Please check your ElsaWeb
    Update Technical Campaign/Action Information screen so that any additional required work
    Service Bulletins can be done simultaneously.

    Required Vehicle For verification, always check the ElsaWeb Campaign/Action Information
    Update Technical screen. The ElsaWeb system is the only binding inquiry and verification
    Service Bulletin system; other systems are not valid and may result in non-payment of a
    Verification claim.

    Help for Claim For questions regarding claim input, contact the Warranty Helpline.
    Input Please do not contact the Campaign Helpline regarding claim input.

    Required Inform your customer in writing by recording on the Repair Order any and
    Customer all work that was conducted on the vehicle, including any and all updates
    Notification completed under this Required Vehicle Update Technical Service
    Bulletin.

    Additional Information
    All parts and service references provided in this RVU are subject to change and/or removal. Always check with
    your Parts Department and service manuals for the latest information.

    Page 4 of 4 plus attachment


    2011 Audi of America, Inc.
    All rights reserved. Information contained in this document is based on the latest information available at the time of printing and is subject to the copyright and other intellectual property rights
    of Audi of America, Inc., its affiliated companies and its licensors. All rights are reserved to make changes at any time without notice. No part of this document may be reproduced, stored in a
    retrieval system, or transmitted in any form or by any means, electronic, mechanical, photocopying, recording, or otherwise, nor may these materials be modified or reposted to other sites, without
    the prior expressed written permission of the publisher.

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