SEFL: Logistics KPI for implementation:

Unit of Record
Sr.No KPI Definition Measurement Target FT & Logistics area
measurement reference

No of shipments delivered No of deliveries without NCR / Total no of

1 Service Quality-Domestic 98 % Domestic NCR Portal
without NCR ( Productwise) deliveries made

No of obstacles related issues solved

Obstacles free route Route survey
2 Route survey with IB / Total issues reported in route 95 % Domestic
developement report
survey

Inspection of No of punchlist signed jointly with plant

Supervision of loading of vehicle
3 loading/Packaging at QA / Total no of despatches for the 100 % Domestic Punchlist
before despatch at plant
plant month

Photographs of vehicle along with

4 photo per
4 Vehicle photo cargo in all direction along with Actual photo % Domestic LR
vehicle
driver and vehicle no visible

Identification of root cause and No of NCR closed by identification of

5 Resolution of NCR initiatiation of CAPA within group root cause & implementation of CAPA / 90 % Domestic CAPA register
timeline No of NCR received

No of NCR closed by verification of

No of repetitive NCR received on
Resolution of repetitive earlier CAPA & implementation of
6 same route & for same site for 100 % Domestic CAPA register
NCR revised CAPA / No repetitive NCR
same reason
received

Reporting of proactive transit

Reporting of transit No of intransit damages reported by
7 damages before reaching of 90 % Domestic NCR Portal
damages ( Plant to site) SEFL / Total no of NCR for the month
cargo to site

No of packaging or Quality related

No of packaging related issues
8 Quality issues issued detected at plant after loading & 100 % Domestic, Export Punchlist
detected and resolved
resolved with plant QA

Deployment of escort for critical No of despatches supervised through Vehicle tracking

9 Monitoring through escort 100 % Domestic,Export
route /important products escort report

Inspection of vehicle before No of vehicle inspected as per checklist / Vehicle inspection

10 Vehicle Quality 100 % Domestic,Import, Export
loading Total no of vehicle despatched sheet

Information / training given to

drivers on suzlon product in Driver training
11 Driver training No of drivers trained 100 % Domestic,Import, Export
transit check requirement, route report
etc

2 audit per
12 Vendor audit No of audit cycle performed No of vendor audit done Nos Domestic,Import, Export Audit report
year

Actual assessed vendor Vendor evaluation

13 Vendor rating Actual vendor rating per quarter 95 % Domestic,Import, Export
performance report

Process
Kaizen-Continuous No of suggestion / action taken No of suggestion realized / No of
14 80 % Domestic,Import, Export improvement
improvement for cost reduction per month suggestion received for the month tracking sheet

Customer
Customer satisfaction
15 Effectiveness of logistics services Actual customer satisfaction rating 95 Nos Domestic,Import, Export satisfaction survey
index report

Meeting with transporters /

Freight forwarder to resolve the
16 Transporter meet No of meeting per month 1 Nos Domestic,Import, Export MoM
issue, to generate ideas for
process improvements

Service Quality-Cabottage No of shipments delivered No of deliveries without complaint / Total

17 98 % Export NCR Portal
( Plant to site via sea) without complaints/NCR no of deliveries made

Inspection of Supervision of loading of vehicle

No of punchlist filled by SEFL / Total no
18 loading/Packaging at port before despatch at port ( Kandla / 100 % Export Punchlist
of despatches for the month
( cabottage) Tuticorin)

Service Quality-Import No of shipments delivered No of deliveries without complaint / Total

19 98 % Import FL notification
( Indian port to plant) without complaints ( Portwise) no of deliveries made

Incoming Quality Inspection of imported shipment No of shipment inspected at CFS / No of Incoming

20 80 % Import
inspection at port shipment received in the month inspection report

Supervision of loading of vehicle

Monitoring of vehicle No of vehicle monitored / No of vehicle Signature on back
21 before despatch at CFS/outside 80 % Import
loading at CFS loaded for the month side of LR
CFS

Reporting of proactive transit No of intransit damages reported by

Reporting of transit
22 damages before reaching of SEFL / Total no of damages reported by 90 % Import FL notification
damages ( Port to plant)
cargo to plant plant or store in the month

Resolution of transit Action taken against Transporter, No of transit related complaints resolved
23 100 % Import CAPA register
complaints ( Import) Freight forwarder / Total no of complaints received