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    E-Rof 84908466623

    Uploaded by

    Saagar Karande
    The repair order form documents work done on a Dell laptop to address a reported system issue. The technician found a reverse current issue and resolved it by resetting cables. Additional troubleshooting included replacing multiple faulty parts. Testing showed the system was now working properly without errors. The customer was provided the part details and engineer contact information for the completed service work.

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    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    E-Rof 84908466623

    Uploaded by

    Saagar Karande
    144 views1 page
    The repair order form documents work done on a Dell laptop to address a reported system issue. The technician found a reverse current issue and resolved it by resetting cables. Additional troubleshooting included replacing multiple faulty parts. Testing showed the system was now working properly without errors. The customer was provided the part details and engineer contact information for the completed service work.

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    Reference dell

    Original Title

    E-ROF_84908466623

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    The repair order form documents work done on a Dell laptop to address a reported system issue. The technician found a reverse current issue and resolved it by resetting cables. Additional troubleshooting included replacing multiple faulty parts. Testing showed the system was now working properly without errors. The customer was provided the part details and engineer contact information for the completed service work.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    144 views1 page

    E-Rof 84908466623

    Uploaded by

    Saagar Karande
    The repair order form documents work done on a Dell laptop to address a reported system issue. The technician found a reverse current issue and resolved it by resetting cables. Additional troubleshooting included replacing multiple faulty parts. Testing showed the system was now working properly without errors. The customer was provided the part details and engineer contact information for the completed service work.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 1

    REPAIR ORDER FORM SERIAL No | 84908466623

    Services under this Repair Order Form are subject to Dell's standard terms & conditions, in particular the terms & conditions of service & support,
    available at www.dell.comp. It is the Customer's sole responsibility to complete a backup of all existing data, software, and programs on affected
    systems before receiving Services (including telephone support). Except as agreed to in writing between Customer and Dell, Dell's service offerings do
    not include the loading or reloading of the Customer's application software or the Customer's data as set out in the terms and conditions of service &
    support. DELL WILL NOT BE RESPONSIBLE FOR LOSS OF OR RECOVERY OF DATA, SOFTWARE, AND PROGRAMS OR DAMAGE TO DATA,
    SOFTWARE AND PROGRAMS OR LOSS OF USE OF ANY COMPUTER OR NETWORK SYSTEMS.

    Customer Name Company Name Customer Address


    DELL DELL Company Name:JACOBS ENGINEERING INDIA PVTAddress :,KONKAN
    BHAVAN,400614,H AND G HOUSE PLOT NO 12,SECTOR 11 CBD
    SER Ser Tag BELAPUR,NAVI MUMBAI,PIN 400614,
    84908466623 209J882
    Model SLA
    LATI E5450-NB-HOUSTON14FCTO NBD

    Reference No Arrival MM/DD/YYYY 04/06/2017 HH:MM 14:01


    Engineer Name Riyaz Ahmed Completed MM/DD/YYYY 04/06/2017 HH:MM 17:19
    Engineer ID 30472906 Status Complete Incomplete
    DSP Service Centre TVSE
    Dell T&M//SS2 Approval Process
    Dell Hours Approved _________Hrs
    Dell Tech Support Approval (Agent's Name)___________________________
    No Dell Part QTY Desc Faulty Part Details(Please Tick) PPID No Part Return(NPR) TYPE
    Enter Relevent No within NPR Box
    Faulty RNU DOA NPR POH Bulky
    1 P95KW 1 CN-0P95KW-GSAD3-57A- Low value Item e.g
    0FHM-A00 Screw, Latches,etc
    2 PC0XY 1 xx-xxxxxx-xxxxx-xxx-xxxx-xxx Pabil
    Charged to Customer/Dell
    3 1N7NN 1 CN-010YHD-60362-55K- Keep Your HDD
    4840-A00
    4 C7K68 1 CN-0C7K68-12963-57T- Customer
    0301-A00
    DDD - Data Destruction
    DR - Data Recovery
    Issue Reported / Details of work
    PSA/ePSADiags
    32Bit Diags

    Activity Done - System issue fixed, Working Fine. , found issue with reverse current issue so reset cable same issue check with Flash S.tag
    minimum component same issue follow self heal process fail then replace all part now run psa no error found system working fine Upgrade FW / Drv
    handover key user ;Part Details -Faulty : P95KW(1),1N7NN(1),C7K68(1), , RNU : NA , DOA : NA , NPR : PC0XY(1), , POH : NA
    Cold Boot Done - Yes; POH - No; DTS Name - NA; Case ID - NA; Call Wrap-up / System Check - Yes; E-ROF No, Email ID - NA ; Run Mp Memory Test
    Cust. Comment-; PPID: CN-0P95KW-GSAD3-57A-0FHM-A00;xx-xxxxxx-xxxxx-xxx-xxxx-xxx;CN-010YHD-60362-55K-4840-
    A00;CN-0C7K68-12963-57T-0301-A00;; GOODPPID: CN0C7K681296359507A7A06;; Call handled by Name - Tech ID - Riyaz Flash Bios
    Ahmed - 30472906 Cap / Collect DSET / AM
    SP / TTY / AM
    PWCPC
    Parts Retained by Customer - POH(Parts On Hold) Yes No
    Customer acknowledges and agrees that Dell owns all parts removed from the system. Customer confirms that if they retain the parts temporarily they will return the defective
    parts(s) within 6 days from the completed date stated in this form and in accordance with Dell's Terms and Conditions of Service and Support. Customer agrees that if the
    Original Part is not returned to Dell within the agreed time frame, an invoice will be issued to the Customer by Dell for the value of the part at Dell's current price and Customer
    will be liable to pay Dell this amount invoiced.

    Dell Tech Suppport Approval:


    Customer Comments(Optional) Employee Details Authorised Customer Signature Company Stamp If Applicable

    *Appropriate options below and provide


    comments if available

    1)Satisfied
    2)Neutral
    3)Dissatisfie Engineer Name :Riyaz Ahmed || Customer Name : Sagar ITP Job Title : , Customer's MailID :
    d sagar.karande@jacobs.com
    Engineer Id :30472906 || Completion Date :06.04.2017 17:19
    Mail Sent To >>
    sagar.karande@jacobs.com

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