2017 Law Firms in Transition: An Altman Weil Flash Survey

2017
Law Firms in Transition

An Altman Weil Flash Survey
Contact Altman Weil
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Eric A. Seeger: eseeger@altmanweil.com

Thomas S. Clay: tsclay@altmanweil.com
2017
Law Firms in Transition
Contributing Authors
Thomas S. Clay
Eric A. Seeger
Copyright 2017 Altman Weil, Inc. All rights reserved.
No part of this work may be reproduced or copied in any form or by any

means without prior written permission of Altman Weil, Inc.
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2017 LAW FIRMS IN TRANSITION
Table of Contents
Introduction .................................................................................................................... i
Market Forces ................................................................................................................ 1
Leading Change .......................................................................................................... 11
Law Firm Profitability .................................................................................................. 23
Lawyer Staffing Strategies ......................................................................................... 32
Law Firm Growth ......................................................................................................... 45
Efficiency of Legal Service Delivery .......................................................................... 55
Pricing Strategies ........................................................................................................ 60
Financial Performance ................................................................................................ 73
Bonus Question........................................................................................................... 84
Participant Demographics .......................................................................................... 85

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LAW FIRMS IN TRANSITION 2017
Since 2009, when our Law Firms in Transition Survey

THE 2017 SURVEY
was first launched, we have seen the outlines of a
new, post-recession legal market emerge and then WE POLLED:
solidify. In 2017, there are few law firm leaders who Managing Partners and
Chairs at 798 US law
would dispute the permanency of more price
firms with 50 or more
competition, a need for greater efficiency, an influx of lawyers.
new kinds of competitors, and the inexorable force of
technology innovation. PARTICIPATION:
386 firms (48%) including
50% of the 350 largest
Law firms are slowly changing more slowly than we US law firms and 50% of
think is wise, but changing nonetheless. Clearly not the AmLaw 200
all change efforts are resulting in overnight success. participated.
Some efforts require long-term investments that can
WHATS NEW:
be a tough sell with partners. Other initiatives may
Look for New flags in the
work quickly, but are one-time fixes that cant be upper right corner of
replicated for year-on-year gains. We see firms pages to indicate
making only cursory investments where they should questions we asked for
be aiming for broader, deeper transformation. And the first time in 2017.
still many partners resist change in all its forms.
Progress will not be linear in most firms, but after nine years of surveying law firms
on the challenges of transitioning to a decidedly client-centric, technology-driven
market, we see that certain investments are paying off.
This year, we added a new element to the survey to look at which change efforts
those pricing, staffing, and efficiency tactics specifically undertaken to improve law
firm performance are actually producing results. Among the twenty performance
tactics we looked at, four of the top five rated most effective by law firm leaders
involve alternative lawyer staffing, including using contract lawyers, staff lawyers and
shifting work to paraprofessionals.
These changes are being driven by what is perhaps the most immediate and basic
threat that traditional law firms face in 2017 and beyond the continuing erosion of
demand.
An Altman Weil Flash Survey i

Oversupply of Lawyers; Decreasing Demand for Services

Decreasing demand for legal services is endemic in the profession. Fifty-two percent
of firms report their equity partners are not sufficiently busy, and 62% of firms said
their non-equity partners are not busy enough. Lawyers other than partners and
associates are not busy enough in 43% of law firms. And in 25% of firms, even
associates dont have full workloads.
Overall 61% of respondents said overcapacity is diluting firm profitability. 88% of firm
leaders said they have chronically underperforming lawyers. 68% of respondents
think fewer partners will be awarded equity status in the future and that this is a
permanent trend going forward.
When asked about the reasons for chronic under-performance, 82% of firm leaders
identified weak business development skills and efforts as the culprit, while 59%
pointed to flat or declining market demand. Firms are dealing with chronic under-
performance in a number of ways: by reducing compensation (96%), asking for
individual improvement plans (79%), removing chronic under-performers from the
firm (73%), and de-equitizing full partners (57%).
While reducing compensation may be an appropriate response to under-

performance, it should not be mistaken for a remedial tool. Experience shows that
the right response is to make a plan for improvement with a clear timeline, and to
remove those lawyers who are not able to turn their performance around. This can
be a difficult and painful process, but it is a critical step in addressing a fundamental
threat to law firm financial health and long-term viability.
Addressing this issue with increasing pace and more robust implementation will help
determine how quickly and strongly profitability can be maintained or increased.
Lawyer Headcount Growth

Despite widespread overcapacity, 56% of law firm leaders still believe headcount
growth is a requirement for their firms success. Virtually all respondents plan to
pursue organic growth and the acquisition of laterals in 2017. Two-thirds of firms will
also seek to add groups of laterals.
An Altman Weil Flash Survey ii

However, we know that more than half of laterals do not meet expectations in terms
of books of business brought in and/or personal productivity. Laterals who do not
measure up within 24 months of joining the firm should, in our opinion, be subject to
reduction in compensation and/or departure from the firm. Unproductive laterals are
not only economic burdens but culture killers as well.
Contract Lawyers
Firms are using contract lawyers, staff lawyers and part-time lawyers in an effort to
mitigate costs and improve efficiency and profitability. The stigma about the quality
of contract lawyer work is gone in most firms, in our experience, and clients find
such strategies to be acceptable if not preferable.
Half of all law firms in the 2017 survey said they have significantly changed their
staffing strategy since the recession. The use of contract lawyers is the top staffing
tactic firms are pursuing and the most effective lawyer staffing technique. The most
effective staffing tactic overall is the creation of low-cost service centers for non-
lawyer, back-office functions, although only about 12% of firms have gone to this
length.
The use of contract lawyers allows firms to flex up and down in response to demand
fluctuations without increasing overhead. A firm that has addressed the issue of
underperformance and identified a cohesive and productive core partnership should
certainly add contract lawyers to its toolkit if it has not already done so.
Alternative Service Providers

Alternatives to the traditional law firm are an important part of the demand equation
in 2017, and the largest current challenge in this area comes from clients
themselves. Two-thirds of firms report losing business to corporate law department
insourcing.
However, there is also a rapidly-growing cohort of Alternative Legal Service

Providers a market recently estimated by Georgetown Law Center for the Study of
the Legal Profession at approximately $8.4 billion annually.
Non-law-firm providers of legal and quasi-legal services are showing up on some

firms radar, according to the survey. Nineteen percent of firms report those
An Altman Weil Flash Survey iii

organizations are taking business from them now, and another 40% see them as a
potential threat.
Undoubtedly, this growing industry will continue to provide options attractive to many
purchasers of legal services, and may be a threat to traditional law firms. But, as
suggested in the Georgetown study, it also gives innovative firms new potential
avenues for growth by providing efficiencies that the market craves and cost
reductions that it demands.
Efficiency
Ninety-four percent of respondents in this years survey said that a focus on
improved practice efficiency will be a permanent trend going forward. But only 49%
of law firms said that they have significantly changed their approach to the efficiency
of legal service delivery. This represents a frightening disconnect.
Knowledge management is the most frequently used efficiency technique among

surveyed firms, but those firms report that is not yielding quick successes, possibly
due to poor utilization by partners. Legal project management training is another
efficiency tactic that is used relatively widely but has not generated convincing
results.
Initiatives like these, which seek to change fundamental lawyer behavior, are
certainly the most difficult to execute. But forward-looking firms will not be deterred.
Quick wins have obvious value, but long-term investments in behavioral change can
be even more important and beneficial.
Firms that pursue thoughtful efficiency initiatives and stick with them will improve
internal performance and add value for clients. Firms that do not will experience
competitive disadvantage over time. It can cost very little to test-run pilot programs in
these areas, and we believe it is an investment worth making.
Pricing
Pricing of legal services is inextricably linked to improving efficiency and providing
greater client value. Unfortunately, in our experience, most lawyers are untutored on
why and how to have robust pricing conversations with clients, are often reluctant to
An Altman Weil Flash Survey iv

discuss pricing at all, and are too quick to simply accept discounts whenever asked.
These weaknesses lead to decreases in potential profitability.
Only 39% of respondents indicated that their firms have made significant changes in
their strategic approach to pricing; 44% said they have not, and 17% said they are
considering it.
This year, we asked for the first time whether new pricing tactics have resulted in
significant improvement in firm performance. The top three successes reported are:
adding a pricing director (44%), incorporating pricing in all planning efforts (39%),
and setting margin goals in firm and practice group plans (34%). The majority of
respondents indicated it was too soon to tell whether each of these efforts would
be effective.
An important new question this year asked whether firms are routinely linking
discounted, capped and alternative fees to changes in how work is staffed and
delivered. Only 30% of law firms said yes.
This is a hugely significant and extremely troubling result that goes to the heart of
successful change and illustrates a critical misunderstanding in many firms. The
strategic elements of a law firms business model are all interlocking gears in the
same engine. A firm that does not consider the interaction between scope, staffing,
price, project management and margin cannot achieve optimal performance.
Profitability
We are encouraged to see the broad use of profitability data as a management tool
to assess partner performance (71%), to analyze the profitability of individual clients
(62%), and to manage practice groups (51%). While the use of such data can be
difficult to implement (more for political than technological reasons), we believe that
ignoring its use is managerial malpractice.
For the first time this year, we asked firm leaders about the use and effectiveness of
ten short- and long-term tactics to improve profitability.
The number one thing law firms are doing specifically with the goal of improving
profitability is the acquisition of laterals or law firms (cited by 75% of firms surveyed).
An Altman Weil Flash Survey v

However, only about half of those firms (53%) report that those acquisitions have
resulted in significant profit improvement.
Another profitability tactic that is widely used but is not delivering immediate results
is investing more on business development. Seventy-one percent of firms are
pursuing this tactic, but it is ranked as the least effective method of improving
profitability with only 30% of firms realizing the desired improvement. An additional
65% of firms said it was too soon to tell if the investment would ultimately pay off.
At the other end of the spectrum, moving to smaller, cheaper space is the tactic
used least frequently (by only 25% of firms) but most effectively (in 75% of those
firms). It is not surprising that actions like cutting staff, cutting under-performing
lawyers and cutting low-margin practices and offices have all delivered immediate
boosts to profitability.
Many firms are making progress in this area, but all firms should be committed to the
disciplined use of all available profitability levers.
Partner Compensation and Business Origination

For the first time we asked, How important is an individual partner's business
origination in your firms partner compensation decisions? The median answer was
8 on a scale of 0 to 10. Origination has been the number one factor in many firms for
well over a decade. However, a new factor is fast emerging the profitability of the
originations.
In answering the question How important is profitability of partners' origination in

your firms partner compensation decisions? respondents gave a median score of 6.
In our work with law firms on partner compensation issues, we see this as the fastest
growing criterion that affects compensation. It is also in many respects the most
vexing in that firms use different philosophies and processes to calculate profitability.
As yet there is no single standard in the profession. However, over-paying people for
their books of business is beginning to be rectified, and that is long overdue.
Law Firm Innovation

Half of survey respondents reported that their firms are actively engaged in creating
special projects and experiments to test innovative ideas or methods. This is
heartening.
An Altman Weil Flash Survey vi

Additionally, 49% of firms are currently using technology to replace human

resources with the aim of improving efficiency. Many more (84%) believe this will be
a permanent trend in the profession.
There are many innovative things law firms can do (some with little investment or
cost) to improve service delivery in ways that clients will appreciate. A strategic
focus in this area is an absolute necessity at the firm and practice group levels. No
law firm can afford to be playing catch-up as clients embrace innovative initiatives
from other service providers.
We have included an extensive section of participant responses describing

innovations law firms are pursuing in 2017. These run the gamut from technology
and data analytics to new business ventures, pricing and staffing improvements,
efficiency initiatives, and efforts aimed directly at client engagement and retention.
There should be no argument or surprise that the rise of artificial intelligence (AI),
cognitive computing and machine learning has the potential to revolutionize law
practice. But few in the profession appear to be doing much about it.
Only 7.5% of firms said they have begun to make use of legal AI tools, and another
29% are beginning to explore their options. The remaining 64% are not doing
anything or are not even aware of what is going on in this area. We think at the very
least, firms should be keeping a watchful eye on competitors and technology
companies that are investing in legal AI solutions. This is coming, and the day is not
far off when ignorance will carry a steep cost.
Lawyers are Reluctant to Change

Why arent law firms doing more to change?
Partners are a big part of the problem, since their cooperation determines in large
part whether change takes root in their firm. 65% of law firm leaders say partners
resist most change efforts, and 56% say most partners are unaware of what they
might do differently.
These findings do not inspire confidence but neither are they surprising. A
reluctance to change is a significant and ongoing challenge in most firms, especially
An Altman Weil Flash Survey vii

in adapting robust strategies, systems and procedures in the area that clients crave
provision of more efficient legal work at a more cost-effective price.
At the same time, a large majority of respondents (72%) believe that the pace of
change in the profession will continue to increase. This is a 12-point increase over
six years ago a significant jump. There is a very concerning misalignment between
what law firm leaders believe regarding the pace of change and what their partners
believe or are willing to do. That problem must be solved if firms are to make
necessary strategic changes.
Although almost all firms engage in strategic planning at both the firm and practice
group level, many are doing so without a broad and deep understanding of the
environment. This is a cardinal sin and can be catastrophic.
Lawyers are very good at interpreting data and information that is set before them,
but they also need to be able to recognize when part of the picture is missing. They
must ask and answer the question, What dont we know that might matter?
Conclusion
The results of Altman Weils ninth annual Law Firms in Transition Survey highlight a
number of fundamental problems and challenges that are interfering with law firms
ability to succeed in a rapidly changing and highly challenging marketplace. It also
includes some clear direction on whats working in law firms to improve performance
and profitability.
Some of this years results should be disturbing to every lawyer, but opportunities
also abound. Law firms that seize those opportunities can create important
competitive advantage. We hope they will take up the challenge.
An Altman Weil Flash Survey viii

SURVEY METHODOLOGY
Conducted in March and April 2017, the Law Firms in Transition Survey polled
Managing Partners and Chairs at 798 US law firms with 50 or more lawyers.
Completed surveys were received from 386 firms (48%), including 50% of the 350
largest US law firms.
A complimentary copy of the full survey can be downloaded at

www.altmanweil.com/LFiT2017.
Special reports based on law firm size ranges are available exclusively to survey
participants.
May 2017
Altman Weil, Inc.
An Altman Weil Flash Survey ix

ABOUT THE AUTHORS
Thomas S. Clay is a principal of Altman Weil, Inc. With over 30 years of experience
consulting to the legal profession, he is an acknowledged expert on law firm
management principles and is a trusted advisor to law firms throughout the United
States. Mr. Clay heads complex consulting assignments in strategic planning, law
firm management and organization and law firm mergers and acquisitions. He is a
thought-leader on the key issue of law firm practice group strategy and leadership.
He is Fellow of the College of Law Practice Management (COLPM) and has served
as a Judge for the Colleges InnovAction Awards which recognize outstanding
innovation in the delivery of legal services worldwide. He is a member of the COLPM
Futures Committee. Mr. Clay has been named one of the 100 Legal Consultants
You Need to Know.
Eric A. Seeger is a principal of Altman Weil, Inc. He works with law firms in the
areas of strategy formulation and execution, practice group planning and practice
leader training, merger search, organizational issues and retreats. Mr. Seeger
directs Altman Weils market research department. Over the years he has managed
hundreds of strategic research projects for law firms and legal vendors.
Mr. Seeger has held positions as Chief Operating Officer of a regional law firm and
Director of Strategic Planning and Practice Group Management at an AmLaw 200
firm. Prior to joining Altman Weil, he worked as an independent consultant to law
firms and corporate executives, performed market analysis for a global
manufacturer, and served in budgeting and planning capacities for a major
university.
About Altman Weil, Inc.
Founded in 1970, Altman Weil, Inc. is dedicated exclusively to the legal profession. It
provides management consulting services to law firms, law departments and legal
vendors worldwide. The firm is independently owned by its professional consultants, who
have backgrounds in law, industry, finance, marketing, administration and government.
More information on Altman Weil can be found at www.altmanweil.com.
An Altman Weil Flash Survey x

Market Forces
Law Firms in Transition: 2017 Trends
Q: Which of the following legal market trends do you think are temporary and which
will be permanent?
More price competition 95.4%
Focus on improved practice efficiency 4.0% 94.3%
Fewer support staff 5.2%6.0% 88.8%
Technology replacing human resources 13.3% 84.4%
More commoditized legal work 13.8% 84.2%
Competition from non-traditional service providers 4.6% 16.1% 79.3%
More non-hourly billing 4.3% 16.9% 78.8%
Increased lateral movement 10.2% 18.5% 71.3%
More part-time lawyers 5.2% 24.6% 70.2%
More contract lawyers 6.0% 24.1% 69.9%
Fewer equity partners 11.2% 21.2% 67.6%
Erosion of demand for law firms 16.4% 17.8% 65.8%
Corporate clients doing more work in-house 21.4% 14.0% 64.6%
Smaller annual billing rate increases 13.5% 22.5% 64.0%
Decreased realization rates 15.9% 24.3% 59.7%
Reduced leverage 11.0% 31.8% 57.2%
Smaller first-year classes 15.2% 27.9% 56.9%
Outsourcing legal work 7.5% 38.7% 53.8%
Slowdown in growth of profits per partner 20.7% 32.3% 47.0%
0% 20% 40% 60% 80% 100%
Temporary Not sure Permanent
An Altman Weil Flash Survey 1

Market Forces: The Pace of Change
Q: Going forward, do you think the pace of change in the profession will:
26.5% 72.1%
Not sure Decrease Same Increase
Pace of change
Comparison by firm size:
NOT SURE DECREASE SAME INCREASE

Under 250
0.8% 0.8% 27.3% 71.2%
lawyers
250 lawyers
1.1% 0.0% 24.1% 74.7%
or more
Comparison by year:
NOT SURE DECREASE SAME INCREASE
2017 0.9% 0.6% 26.5% 72.1%

2016 1.5% 0.3% 29.3% 68.9%
2015 2.5% 1.4% 23.8% 72.4%
2014 2.1% 1.4% 29.9% 66.7%
2013 0.0% 0.9% 32.4% 66.7%
2012 2.4% 1.4% 36.1% 60.1%

Market Forces: Demand
Q: Do you expect market demand for your law firms services to return to pre-
recession levels?
Demand is already at or above pre-

34.9%
recession levels in our firm
Will return in 2017 6.6%
Will return in 2018 8.2%
Will return in the next 3 to 5 years 19.3% 65%

Demand has
not yet returned
Not in the foreseeable future 28.0%
Never 2.9%
Market demand will return
Not in
Already In 3-5
In 2017 In 2018 foreseeable Never
back years
future
Under 250
37.9% 7.8% 9.6% 18.4% 24.1% 2.1%
lawyers
250 lawyers
26.0% 3.1% 4.2% 21.9% 39.6% 5.2%
or more

Market Forces: Competition from Non-Traditional Sources
Q: Aside from your traditional law firm competitors, is your firm losing any business
to other providers of legal services?
Corporate law departments in-

5.9% 23.7% 67.9%
sourcing more legal work
Client use of technology tools that

reduce the need for lawyers & 9.1% 19.0% 51.7% 20.2%
paralegals
Non-law firm providers of legal &

10.5% 30.4% 40.1% 19.0%
quasi-legal services
Non-traditional law firms 17.0% 27.3% 46.6% 9.1%
Branded managed networks of

11.7% 61.0% 24.8%
independent lawyers
Dont know Not a threat Potential threat Taking business from us now
Non-traditional law firms defined for this question as: virtual firms, flat fee only, partners only, tech heavy, etc.

Market Forces: Competition from Non-Traditional Sources
Q: Aside from your traditional law firm competitors, is your firm losing any business
to other providers of legal services?
Potential Taking work

Dont know Not a threat
threat from us now
LAW DEPARTMENT IN-SOURCING

Under 250 lawyers 2.6% 7.8% 26.1% 63.4%
250 lawyers or more 2.3% 0.0% 16.1% 81.6%
CLIENT USE OF TECHNOLOGY

Under 250 lawyers 9.4% 22.9% 49.2% 18.4%
250 lawyers or more 8.1% 7.0% 59.3% 25.6%
NON-LAW FIRM PROVIDERS

Under 250 lawyers 11.2% 33.3% 38.2% 17.2%
250 lawyers or more 8.2% 21.2% 45.9% 24.7%
NON-TRADITIONAL LAW FIRMS
Under 250 lawyers 17.2% 27.7% 45.3% 9.7%
250 lawyers or more 16.5% 25.9% 50.6% 7.1%
BRANDED MANAGED NETWORKS OF INDEPENDENT LAWYERS

Under 250 lawyers 11.7% 61.1% 25.3% 1.9%
250 lawyers or more 11.6% 60.5% 23.3% 4.7%

Market Forces: Client Pressure
In your opinion, in 2017 how much pressure are corporations really putting on law
Q: firms to change the value proposition in legal service delivery (as opposed to
simply cutting costs)?
0 - No pressure Intense pressure - 10
30%
21.4%
20% 19.2%
15.0%
12.5%
9.5%
10%
5.8% 5.6%
4.2% 3.9%
2.2%
0.6%
0%
0 1 2 3 4 5 6 7 8 9 10
Pressure from clients
LOW MODERATE HIGH

RATING 0 1 2 3 4 5 6 7 8 9 10
RESPONSE 43.7% 46.7% 9.5%
Median rating: 6

Client Pressure: The Client Perspective
In October 2016, we asked the same question of Chief Legal Officers. Following is a summary
of their responses set against responses from law firm leaders in this survey:
In your opinion, in 2016 how much pressure are corporations really putting on law firms
to change the value proposition in legal service delivery (as opposed to simply cutting
costs)?
0 - No pressure Intense pressure - 10
Client perspective
Law Firm perspective
0% 20% 40% 60% 80% 100%
LOW MODERATE HIGH

0 1 2 3 4 5 6 7 8 9 10
Clients 45.3% 49.0% 5.9%
Law Firms 43.7% 46.7% 9.5%
Median rating by year:
2013 2014 2015 2016 2017
Clients 6 5 5 6 6
Law Firms 6 6 6 6 6

Market Forces: What Clients Want
Q: Which of the following activities is your firm proactively initiating to better

understand what individual clients want? Select all that apply.
Conversations about pricing / budgets 85.0%

Participation in client industry groups and
events
68.8%
Management visits to key clients 66.3%
Conversations about project staffing 65.7%

Conversations about matter management
efficiency
56.9%
Formal client interview program 42.8%

Industry research and issue spotting (at firm
expense)
38.2%
Legal issue spotting and preventative law
strategies (at firm expense)
32.0%
Post-matter reviews 24.4%
Formal client survey program 24.4%
Efforts to understand clients

Under 250 250 lawyers
lawyers or more
Conversations about pricing / budgets 83.1% 90.8%
Participation in client industry groups and events 67.3% 73.6%
Management visits to key clients 60.2% 85.1%
Conversations about project staffing 63.9% 71.3%
Conversations about matter management efficiency 53.4% 67.8%
Formal client interview program 35.7% 64.4%
Industry research and issue spotting (at firm expense) 34.2% 50.6%
Legal issue spotting/preventative law (at firm expense) 29.3% 40.2%
Post-matter reviews 19.9% 37.9%
Formal client survey program 19.5% 39.1%

Market Forces: Trends
Q: Do you think more commoditized legal work will be a permanent trend going forward?
84.2%
Permanent Temporary Not sure
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT 25.5% 65.9% 81.3% 83.6% 89.7% 88.6% 89.4% 88.3% 84.2%
Q: Do you think competition from non-traditional (including non-lawyer) service

providers will be a permanent trend going forward?
79.3%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT NA NA 69.8% 72.6% 78.6% 82.3% 82.8% 82.0% 79.3%

Market Forces: Trends
Q: Do you think corporate clients doing more work in-house will be a permanent trend
going forward?
64.6%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT NA NA NA NA NA NA NA 69.1% 64.6%
Q: Do you think erosion of demand for work done by law firms will be a permanent trend
going forward?
65.8%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT NA NA NA NA NA NA NA 61.9% 65.8%

Leading Change
Leading Change: Seriousness of Change Efforts
In your opinion, in 2017 how serious are law firms about changing their legal
Q: service delivery model to provide greater value to clients (as opposed to simply
reducing rates)?
0 - Not at all serious Doing everything they can - 10
30%
23.6%
20%
15.0% 15.0%
14.2%
12.5%
10% 8.1%
6.4%
2.5% 1.9%
0.6% 0.3%
0%
0 1 2 3 4 5 6 7 8 9 10
Seriousness of law firms
LOW MODERATE HIGH

RATING 0 1 2 3 4 5 6 7 8 9 10
RESPONSE 61.5% 36.4% 2.2%
Median rating: 5

Seriousness of Change Efforts: The Client Perspective
In October 2016, we asked the same question of Chief Legal Officers. Following is a summary
of their responses set against responses from law firm leaders in this survey:
In your opinion, in 2016 how serious are law firms about changing their legal service
delivery model to provide greater value to clients (as opposed to simply reducing rates)?
0 - Not at all serious Doing everything they can - 10
Client perspective
Law Firm perspective
0% 20% 40% 60% 80% 100%
LOW MODERATE HIGH

0 1 2 3 4 5 6 7 8 9 10
Clients 84.5% 14.5% 1.0%
Law Firms 61.5% 36.4% 2.2%
Median rating by year:
2013 2014 2015 2016 2017
Clients 3 3 3 3 3
Law Firms 5 5 5 5 5

Leading Change: The Law Firm Business Model
Q: Many law firms feel pressure to change elements of their business model to stay
competitive in the post-recession economy. Since the recession, has your firm
significantly changed its strategic approach to pricing, efficiency of legal service
delivery or lawyer staffing?
17% 20% 20%

39%
49% 50%
31% 30%
44%
PRICING EFFICIENCY STAFFING
Yes Under consideration No
Yes responses: Comparison by year
2013 2014 2015 2016 2017
Pricing 29.0% 29.5% 31.1% 34.0% 39.3%
Efficiency 44.6% 39.4% 36.9% 44.0% 48.5%
Staffing NA 45.8% 43.1% 42.8% 50.4%

Leading Change: Why Firms Arent Doing More
Q: Why isnt your firm doing more to change the way it delivers legal services?
Select all that apply.
Partners resist most change efforts 65.0%
We are not feeling enough economic pain to

motivate more significant change
60.5%
Clients aren't asking for it 58.7%
Most partners are unaware of what they might

do differently
56.0%
We lack time or organizational capacity 32.6%
Our delivery model is not broken so we're not

trying to fix it
26.6%
Other law firms like ours aren't changing 24.3%
What we're doing presently is enough 10.2%
We're afraid to open the conversation with

clients
9.3%
We've already done all we intend to do 1.2%
Why not do more to change?
Top three responses: Comparison by year
Partners resist most Not feeling enough Clients arent

change efforts economic pain asking for it
% Firms Rank % Firms Rank % Firms Rank
2017 65.0% 1st 60.5% 2nd 58.7% 3rd
2016 64.4% 1st 55.9% 3rd 59.1% 2nd
2015 44.4% 3rd 45.8% 2nd 62.7% 1st

Leading Change: Innovation NEW
Q: Is your firm actively engaged in creating special projects / experiments to test

innovative ideas or methods?
49.6% 50.4%
Yes No
YES NO
50-99 lawyers 39.3% 60.7%
100-249 lawyers 51.6% 48.4%
250-499 lawyers 58.1% 41.9%
500-999 lawyers 72.7% 27.3%
1,000+ lawyers 81.8% 18.2%


innovative ideas or methods? If yes, please describe what youve done.
SAMPLE COMMENTS
Technology / Data Analytics

Use of IBM Watson
Developing strong data analytics team to track client and firm predictive data
We have completely redesigned our internal financial and performance reporting
platforms to provide partners with access to more timely, accurate and complete financial
information - with the goal of delivering all data in a tablet / smartphone-friendly manner.
We are now pointing these same tools towards client-facing initiatives with the intention of
building an entirely new delivery model for legal services in the middle market. The key to
this initiative is going to be asking what our clients want and need, rather than working
from what we think they want or need.
Most notably bringing EDiscovery in house; making substantial investment there.
New Ventures
We created an online/mobile app training tool that we sell as a product to clients needing
to conduct legal trainings of large groups of employees/stakeholders on specific legal
topics.
We are partnering with outside vendors to develop algorithmic, subscription based
services in various regulatory practices.
Development of products such as state law surveys.
Implemented venture accelerator program under which legal fees for start-up companies
are deferred. The theory is to build up our client base in the start-up and entrepreneurial
community.
Innovation Director / Program

We have a Chief Innovation Officer that supervises IT, KM, LPM, Pricing, in house
consulting services, ESI discovery/Contract counsel. He pushes all kinds of
experimentation across all these areas.
An R&D Council to investigate and champion innovation
We are doing an "Innovation Day" with lawyer teams coming up with innovative ways to
improve our performance.
Tasking each Industry Group to devise and then client test innovative products/services.


SAMPLE COMMENTS (continued)
Efficiency / Process Improvement

In the patent prosecution area, we're making extensive use of patent engineers and an
internal Dev Ops group to redesign workflows and create a highly leveraged and efficient
model that automates and totally changes the way those services are delivered to clients.
The Dev Ops group is now applying a number of those principles to workflow redesign in
other groups.
Reengineering litigation process
Moving to paperless environment
Staffing Alternatives
We have focused on an inverted pyramid for lawyer staffing.
We have increased significantly a new class of lawyers at our firm, staff attorneys, who
can handle discovery-related matters efficiently and inexpensively.
Teaming lawyers and non-lawyer business professionals
Investing in more creative diversity programs, cultivating part-time diverse attorneys to
develop a specialized workforce
Providing more flexibility for lawyers to work from outside the office.
Pricing
Built tools to create AFA's that incorporate multiple data points from the client juxtaposed
with historical case proxies.
Inviting more retainer arrangements with clients (call us 100 times in a month if you need
to in order to get the type of partnership you need on (employment law issues) (contract
review)....)
Special approaches to pricing that include transparency re costs
Giving permission to people to take risks and make mistakes to test out alternative fee
arrangements.


SAMPLE COMMENTS (continued)
Profitability
Built tools to create real time client profitability analysis.
Doing post-matter project management and cost analyses
We are aggressively pursuing process improvement and project management coupled
with more intelligent pricing focused on profitability.
Practice Groups
We have created a Wellness program to study each of our practice groups every 3 years.
The Wellness study looks at structure, capacity, practice group needs, practice group
problems, staffing ratios, profitability, write-offs and write-downs, etc. It has been very
successful, and we have seen positive changes take hold in several of our practice groups
due to the Wellness studies.
We have moved to non-lawyer management of practice groups to improve lawyer
efficiency and better utilize resources.
Clients
We have significantly increased our client collaboration and share technology to improve
coordination. We have invested significantly in new technology to spare our clients the
high costs of third-party providers.
We are nearing the completion of the development of a program we call Extraordinary
Client Experience. It combines project management techniques with ISO quality
management principles and emphasis on delighting the client to enhance the client's
experience with our firm
We have a "crown jewel" program aimed at enhancing key client relationships, and we are
targeting certain sizes of clients for growth.
Business Development
Started an "entrepreneur fund" for new and creative business development proposals.
We have developed a comprehensive firm wide program to develop and support client
acquisition at every level.

Leading Change: Confidence
Q: What is your overall level of confidence that your firm is fully prepared to keep
pace with the challenges of the new legal marketplace?
0 - Not at all confident Completely confident - 10
30%
26.0%
22.9%
20% 18.3%
14.3%
10%
6.6%
4.0% 3.4%
2.3% 2.0%
0.3% 0.0%
0%
0 1 2 3 4 5 6 7 8 9 10
Confidence level
LOW MODERATE HIGH
RATING 0 1 2 3 4 5 6 7 8 9 10
RESPONSE 24.3% 67.2% 8.6%
Median rating: 7

Leading Change: Partner Awareness
Q: How would you rate your partners awareness of the challenges of the new legal
market?
0 - Not at all aware Completely aware - 10
30%
21.1%
19.4%
20% 18.6%
11.4% 11.4%
10% 8.9%
2.9% 3.1%
2.0%
0.3% 0.9%
0%
0 1 2 3 4 5 6 7 8 9 10
Awareness level
LOW MODERATE HIGH

RATING 0 1 2 3 4 5 6 7 8 9 10
RESPONSE 45.5% 49.4% 5.1%
Median rating: 6

Leading Change: Partner Adaptability
Most agree that competing in the new legal market will require some changes in
Q: how law firms are organized and how lawyers practice. How would you rate your
partners level of adaptability to change?
0 Not at all willing to change Completely open to doing things differently - 10
30%
23.7%
20.0%
20%
14.9%
12.9%
10.6%
10% 9.1%
6.3%
1.1% 1.1%
0.3% 0.0%
0%
0 1 2 3 4 5 6 7 8 9 10
Adaptability level
LOW MODERATE HIGH

RATING 0 1 2 3 4 5 6 7 8 9 10
RESPONSE 56.9% 42.0% 1.1%
Median rating: 5

Leading Change: Trends
Comparison of firm leader confidence by year:
LOW MODERATE HIGH
2017 24.3% 67.2% 8.6%

2016 22.8% 69.6% 7.6%
2015 22.8% 68.2% 9.1%
2014 21.6% 65.3% 13.2%
2013 21.0% 66.0% 12.9%
2012 11.3% 74.3% 14.2%
2011 7.8% 68.3% 23.9%
Comparison of 2017 change preparedness factors in the legal profession:
LOW MODERATE HIGH
Confidence of firm leader 24.3% 67.2% 8.6%

Awareness of partners 45.5% 49.4% 5.1%
Adaptability of partners 56.9% 42.0% 1.1%

Law Firm Profitability
Profitability Data as Management Tool NEW
Q: Which of the following statements describes your firms use of profitability data
as a management tool? Select all that apply.
We use the data to assess partner performance 71.2%
We use the data to analyze the profitability of

individual clients
61.8%
We use the data to manage Practice Groups 51.4%
We don't want to use the data because it's

potentially controversial or divisive
18.2%
We don't know how to use the data effectively in

management decisions
15.7%
We don't produce profitability data 8.5%
Profitability data as a management tool

lawyers or more
Use to assess partner performance 68.9% 78.2%
Use to analyze profitability of individual clients 53.5% 87.2%
Use to manage Practice Groups 46.9% 65.4%
Dont use because potentially controversial or divisive 22.0% 6.4%
Dont know how to use effectively in management 17.8% 9.0%
Dont produce profitability data 11.0% 3.8%

Profitability Data as a Management Tool CORRELATION
To what degree does the use of profitability data in management decisions correlate with
increased profitability? We compared reported changes in a firms Profits per Equity
Partner (PPEP) in 2016 between firms that use profitability data and those that do not*.
Use of profitability data / increased PPEP in 2016 % of firms

reporting
PPEP UP
Use profitability
11.2% 14.9% 8.1% 31.5% 34.3% 65.8%
data
Do not use
profitability 15.8% 15.8% 15.8% 21.8% 30.7% 52.5%
data
Down 4+% Down 1-4% No change Up 1-4% Up 4+%
*Responses were aggregated as follows:

Use profitability data includes firms that selected one of the following answer options:
- We use profitability data to manage practice groups.
- We use profitability data to assess partner performance.
- We use profitability data to analyze the profitability of individual clients.
Do not use profitability data includes firms that selected one of the following answer options:
- We dont know how to use profitability data effectively in management decisions.
- We dont want to use profitability data because its potentially controversial or divisive.

Efforts to Improve Profitability NEW
Q: In the last few years, has your firm done any of the following specifically to
improve firm profitability? Select all that apply.
Acquire laterals or law firms 74.7%
Invest more on business development 71.2%
Cut underperforming lawyers 70.9%
Conduct formal profitability analysis 52.5%
Cut staff 47.8%
Manage client intake / Fire unprofitable clients 47.2%
Increase billing rates more aggressively 43.7%

Shift work to contract lawyers and
paraprofessionals
34.5%
Cut a low margin practice or office 30.1%
Transition to smaller / cheaper space 25.0%
Efforts to improve firm profitability

lawyers or more
Acquire laterals or law firms 72.5% 81.3%
Invest more on business development 69.1% 77.5%
Cut underperforming lawyers 65.3% 87.5%
Conduct formal profitability analysis 46.2% 71.3%
Cut staff 45.8% 53.8%
Manage client intake / Fire unprofitable clients 41.9% 62.5%
Increase billing rates more aggressively 41.1% 51.2%
Shift work to contract lawyers and paraprofessionals 26.3% 58.8%
Cut a low margin practice or office 23.7% 48.8%
Transition to smaller / cheaper space 22.9% 31.3%

Profitability: What Works NEW
Q: For each of those things youve done to improve your firms profitability, has the
action resulted in a significant improvement in profitability?
Transition to smaller / cheaper space 6.7% 18.7% 74.7%
Cut staff 18.1% 11.8% 70.1%
Cut underperforming lawyers 9.9% 20.2% 70.0%
Increase billing rates more

6.7% 26.1% 67.2%
aggressively
Cut a low margin practice or office 17.6% 21.2% 61.2%
Shift work to contract lawyers and

11.4% 30.5% 58.1%
paraprofessionals
Acquire laterals or law firms 12.1% 34.9% 53.0%
Manage client intake / Fire

9.4% 41.0% 49.6%
unprofitable clients
Conduct formal profitability analysis 7.5% 50.9% 41.5%
Invest more on business

5.5% 64.8% 29.7%
development
No Too soon to tell Yes

Profitability: What Works NEW
Comparison of Use and Results:
74.7%
67.2% 70.0% 70.1%
61.2%
58.1%
53.0%
49.6%
41.5%
29.7%
71.2% 52.5% 47.2% 74.7% 34.5% 30.1% 43.7% 70.9% 47.8% 25.0%
Business Profitability Manage Acquire Shift to Cut Increase Cut Cut staff Smaller
development analysis client laterals contract practice billing under- cheaper
intake or firms lawyers or office rates performers space
para-
professionals
Using tactic Yes, has resulted in significant improvement in profitability

Compensation Factor: Partners Business Origination NEW
Q: How important is an individual partners business origination in your firms

partner compensation decisions?
0 - Not a factor Most important factor - 10
40%
33.1%
30%
20% 18.1%
14.1% 13.4%
10% 9.1%
4.7%
2.2% 3.1%
0.9% 0.3% 0.9%
0%
0 1 2 3 4 5 6 7 8 9 10
Origination as Comp Factor
LOW MODERATE HIGH

RATING 0 1 2 3 4 5 6 7 8 9 10
RESPONSE 12.1% 60.3% 27.5%
Median rating: 8

Compensation Factor: Profitability of Origination NEW
Q: How important is the profitability of a partners origination in your firms partner

compensation decisions?
40%
30%
20%
16.4%
13.2% 12.6%
12.0%
10% 9.1% 8.8% 8.5%

6.3%
4.4% 4.1% 4.4%
0%
0 1 2 3 4 5 6 7 8 9 10
Profitability as Comp Factor
LOW MODERATE HIGH

RATING 0 1 2 3 4 5 6 7 8 9 10
RESPONSE 48.1% 41.0% 10.7%
Median rating: 6

Compensation Factors: Comparison NEW
Comparison of the importance of partner business origination and the profitability of

partner origination in compensation decisions:
Origination
Profitability
0% 20% 40% 60% 80% 100%
LOW MODERATE HIGH

0 1 2 3 4 5 6 7 8 9 10
Origination 12.1% 60.3% 27.5%
Profitability 48.1% 41.0% 10.7%

Compensation Factors and Profitability CORRELATION
To what degree does the weight of different compensation factors correlate with
increased profitability? We compared reported changes in a firms Profits per Equity
Partner (PPEP) in 2016 with the level of importance the firm gives to a partners
individual profitability and business origination.
Importance of profitability (0-10) / increased PPEP in 2016

% of firms
reporting
PPEP UP
High (9-10) 6.7% 6.7% 10.0% 30.0% 46.7% 76.7%
Moderate (6-8) 9.0% 13.1% 8.2% 30.3% 39.3% 69.6%
Low (0-5) 17.5% 14.7% 11.9% 30.8% 25.2% 56.0%
Importance of origination (0-10) / increased PPEP in 2016 % of firms

reporting
PPEP UP
High (9-10) 13.3% 12.0% 12.0% 25.3% 37.3% 62.6%
Moderate (6-8) 11.7% 15.0% 8.9% 33.3% 31.1% 64.4%
Low (0-5) 17.6% 8.8% 11.8% 29.4% 32.4% 61.8%

Lawyer Staffing Strategies
Lawyer Staffing: Strategic Approach
Many law firms feel pressure to change elements of their business model to stay
Q: competitive in the post-recession economy. Has your firm significantly changed
its strategic approach to lawyer staffing strategy?
29.5%
50.4%
20.1% Yes
Under consideration
No
Under
Yes No
consideration
Under 250
46.5% 18.5% 35.1%
lawyers
250 lawyers
62.5% 25.0% 12.5%
or more

Alternative Staffing Strategies
Q: Is your firm currently pursuing any of the following alternative staffing strategies?
Using contract lawyers 57.1%
Using part-time lawyers 52.7%
Using staff lawyers 41.8%
Outsourcing non-lawyer functions 19.3%
Creating a low-cost service center for back-office

functions 12.4%
Outsourcing legal work 6.6%
None of the above 21.9%
Staffing alternatives

lawyers or more
Using contract lawyers 50.4% 77.0%
Using part-time lawyers 46.5% 71.3%
Using staff lawyers 29.6% 78.2%
Outsourcing non-lawyer functions 17.7% 24.1%
Creating a low-cost service center for back office 9.2% 21.8%
Outsourcing legal work 4.2% 13.8%
None of the above 27.3% 5.7%

Alternative Staffing: What Works NEW
Q: For each of the alternative staffing tactics your firm is pursuing, has it resulted in
a significant improvement in firm performance?
Creating a low-cost service center

5.3% 31.6% 63.2%
for back-office functions
Using contract lawyers 15.0% 26.4% 58.5%
Using staff lawyers 15.7% 32.9% 51.4%
Outsourcing non-lawyer functions 19.0% 41.3% 39.7%
Using part-time lawyers 37.8% 28.9% 33.3%
Outsourcing legal work 35.0% 45.0% 20.0%
63.2%
58.5%
51.4%
39.7%
33.3%
20.0%
6.6% 52.7% 19.3% 41.8% 57.1% 12.4%
Outsourcing legal Using part-time Outsourcing non- Using staff lawyers Using contract Creating a low-cost
work lawyers lawyer functions lawyers service center for
back-office functions
Using tactic Yes, has resulted in significant improvement in performance

Project Staffing: Talking with Clients
Q: Is your firm proactively initiating conversations about project staffing to better

understand what individual clients want?
34.3%
65.7%
Yes No
Yes No
Under 250
63.9% 36.1%
lawyers
250 lawyers
71.3% 28.7%
or more

Lawyer Staffing: Capacity
Q: Are each of the following lawyer classes in your firm sufficiently busy?
Equity Partners 52.4% 47.6%
Non-Equity Partners 60.5% 39.5%
Associates 25.3% 74.7%
Other lawyers 42.6% 57.4%
No Yes

Lawyer Staffing: Capacity
Q: Are each of the following lawyer classes in your firm sufficiently busy?
EQUITY PARTNERS BY FIRM SIZE
Under 250 lawyers 47.2% 52.8%
250 lawyers or more 67.7% 32.2%
No Yes
NON-EQUITY PARTNERS BY FIRM SIZE
No Yes
ASSOCIATES BY FIRM SIZE
No Yes
OTHER LAWYERS BY FIRM SIZE
No Yes

Lawyer Staffing: Overcapacity
Q: Is overcapacity diluting your firms overall profitability?
3.4%
35.8%
60.8%
Yes No Don't know
Dont
Yes No
know
Under 250
55.6% 39.8% 4.6%
lawyers
250 lawyers
76.0% 24.0% 0.0%
or more

Lawyer Staffing: Overcapacity and Profitability CORRELATION
To what degree does overcapacity correlate with increased profitability? We compared

reported changes in a firms Profits per Equity Partner (PPEP) in 2016 between firms
reporting their lawyers are sufficiently busy and firms in which they are not busy enough.
% of firms
EQUITY PARTNERS reporting
PPEP UP
Busy enough 5.1% 11.5% 8.3% 32.1% 42.9% 75.0%
Not busy
20.1% 13.4% 10.1% 30.7% 25.7% 56.4%
enough
% of firms
NON- EQUITY PARTNERS reporting
PPEP UP
Busy enough 6.8% 13.6% 9.3% 28.8% 41.5% 70.3%
Not busy
enough
16.6% 11.9% 9.3% 33.2% 29.0% 62.2%
% of firms
ASSOCIATES reporting
PPEP UP
Busy enough 8.5% 13.7% 9.3% 31.9% 36.7% 68.6%
Not busy 54.8%

26.4% 9.2% 9.2% 29.9% 25.3%
enough

Lawyer Staffing: Overcapacity and Profitability CORRELATION
To what degree does overcapacity correlate with increased profitability? We compared

reported changes in a firms Profits per Equity Partner (PPEP) in 2016 between firms
reporting their lawyers are sufficiently busy and firms in which they are not busy enough.
OTHER LAWYERS % of firms

reporting
PPEP UP
Busy enough 10.1% 11.8% 6.5% 30.8% 40.8% 71.6%
Not busy
enough
18.9% 11.8% 11.0% 33.1% 25.2% 58.3%

Lawyer Strategy: Under-Performance
Q: Does your firm currently have any chronically under-performing lawyers?
12.1%
87.9%
Yes No
NEW
Q: What are the main reasons for chronic under-performance in your law firm?
(Select all that apply.)
Weak business development skills / efforts 82.0%
Flat or declining market demand 59.4%
Down-cycle practice specialties 51.4%
Too many partners coasting into retirement 37.2%
Reasons for under-performance

Lawyer Strategy: Under-Performance
Q: Is your firm doing any of the following to deal with chronically under-performing
lawyers?
Reducing compensation 95.7%
Requiring individual plans and timelines for

improvement 79.1%
Removing chronic under-performers from

the firm 72.7%
Investing additional business development

resources to support under-performers 70.4%
De-equitizing full partners 57.1%
Dealing with under-performing lawyers

lawyers or more
Reducing compensation 95.5% 96.4%
Requiring individual plans and timelines 76.9% 85.7%
Investing additional business development resources 72.2% 65.1%
Removing chronic under-performers from the firm 65.7% 92.9%
De-equitizing full partners 52.1% 72.0%

Lawyer Staffing: Trends
Q: Do you think more part-time lawyers will be a permanent trend going forward?
70.2%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT NA NA NA NA 70.5% 74.1% 73.1% 73.2% 70.2%
Q: Do you think more contract lawyers will be a permanent trend going forward?
69.9%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT 28.3% 52.3% 59.6% 66.2% 74.6% 71.5% 72.4% 67.8% 69.9%

Lawyer Staffing: Trends
Q: Do you think outsourcing legal work will be a permanent trend going forward?
53.8%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT 11.5% 27.6% 41.1% 45.5% 46.4% 50.7% 52.3% 52.3% 53.8%

Law Firm Growth
Law Firm Growth Imperative
Q: Do you believe growth (in terms of lawyer headcount) is a requirement for your
law firms continued success?
5.2%
38.6%
56.2%
Yes No Not sure

Sample Comments Yes

Growth is essential to "move the needle." We can continue to be successful at our current
size, but if we want to continue our upward movement in a material way, we need to grow.
Growth for growth's sake is not a successful strategy. Growth must be targeted to
achieve and maintain market branding and, if possible, dominance. We need to grow in
those categories where we can dominate.
We do not believe in growing for the sake of increasing headcount. However, our ability to
attract strong laterals has been very helpful to our growth and success and we will
continue to pursue strategic growth.
For a smaller AmLaw 200 firm, we not only need to replace retiring partners but add new
partners with business development expertise to grow revenue.
It is becoming harder for smaller and mid-sized firms to compete. Despite controlling
many overhead costs, expenses related to network security and technology advances
continue to increase. At the same time there are growing pricing constraints. It requires
an ever larger economy of scale to maintain the current level of profitability let alone
increase profits.
Need to have critical mass in order to remain a full service business firm. We either grow
headcount to maintain that standing or shrink to be a quasi-boutique firm in limited areas.
Demand of legal services overall is at best flat. Fewer lawyers entering marketplace
means an aging workforce. That workforce will want to paid in retirement, so many law
firms will need to grow topline revenue to pay out retiring partners
Especially in the associate ranks - needed for blending rates, having a pipeline of partner
replacements, and profits, in that priority
It is hard to ignore the adage "if you aren't growing you are dying" and maintain a
successful vibrant professional services company.
Sample Comments Not Sure

We need to shift the makeup of our headcount to a group that has more appropriate skills
for today's marketplace, so I anticipate the names will change but not necessarily the total
number.
Total headcount may not necessarily change but the people will change as older partners
retire and younger partners and associates must step up.
Although growth is not required for continued success we would benefit from growth.

Sample Comments No
I actually think in order for our firm to be successful, we need to contract a bit and shed
some of the less than fully engaged lawyers that we currently employ.
Technology has already reduced headcount and will continue. We will staff down in those
areas where we aren't number one or two in the market and will staff up where we are.
Timekeeper headcount needs to grow, may not be attorneys
More right-sizing by increasing headcounts in practice areas that are more profitable and
decreasing headcounts in areas not as profitable
We believe in building depth rather than breadth by building market position not market
share by simply growing our headcount.
Would prefer more profitable work, more client options, not necessarily more attorneys or
work.
Only strategic growth that adds to the bottom line for everyone (rather than just the new
lawyers) really matters. Growth for growth's sake does serve some psychological
purposes, but that can't be the sole reason to grow.

Law Firm Growth Strategy: 2017 Plans
Q: What growth options, if any, will your law firm pursue in 2017?
Organic growth 97.6% 0.3%
Acquire laterals 95.6% 2.1%
Acquire groups 65.4% 12.8%
Acquire law firm/s 27.7% 15.1%
Open new US office/s 25.8% 14.0%
Merger of equals 12.2% 9.1%
Consider being
4.7%7.2%
acquired
Open new overseas

3.6% 2.9%
office/s
Will pursue Not sure

Law Firm Growth Strategy: Trends
Top 2017 growth options by firm size:

lawyers or more
Organic growth 96.7% 100.0%
Acquire laterals 94.4% 99.0%
Acquire groups 57.4% 87.4%
Acquire law firm/s 20.7% 46.6%
Open new US offices/s 19.8% 42.4%
Top growth options by year:
2010 2011 2012 2013 2014 2015 2016 2017
Organic growth NA NA NA NA NA NA 94.5% 97.6%
Acquire laterals 85.3% 91.6% 92.3% 89.4% 91.1% 93.3% 93.7% 95.6%
Acquire groups 54.8% 67.1% 68.2% 62.0% 64.7% 70.1% 62.6% 65.4%
Acquire law firm/s 19.7% 23.0% 29.5% 27.1% 23.1% 28.7% 29.4% 27.7%
Open new US office/s 17.5% 24.6% 27.9% 27.4% 26.1% 31.3% 23.0% 25.8%

Law Firm Growth: Five Year Outlook
Q: Five years from now, how do you think the core components of your law firm will
have changed in size?
Equity partners 20.2% 31.2% 48.4%
Non-equity partners 18.3% 31.2% 47.4%
Partner track associates 13.2% 39.1% 46.2%
Non-partner track associates 11.6% 8.3% 33.1% 47.0%
Contract/Part-time lawyers 14.3% 5.3% 27.3% 53.1%
Paralegals 6.0% 12.6% 43.6% 37.8%
Administrative professionals 25.9% 49.6% 21.1%
Support staff 50.9% 32.1% 15.1%
Not sure Fewer About the same More

Law Firm Growth Outlook: Trends
Comparison by year: Percentage of firms that expect to have more partners in five years
60% 57.1%
53.2% 53.4%
55.9% 51.0%
50.3%
52.4% 47.4%
50.3%
49.2% 48.4%
46.8%
40%
2012 2013 2014 2015 2016 2017
More Equity Partners More Non-Equity Partners
Comparison by year: Percentage that expect to have more associates in five years
65%
59.5%
57.8%
61.2% 54.9%
50.4%
49.0%
53.2% 47.0%
50.0%
48.0%
46.6% 46.2%
40%
2012 2013 2014 2015 2016 2017
More Partner Track Associates More Non-Partner Track Associates
Comparison by year: Percentage that expect to have more non-lawyers in five years
51.1%
55%
45.1%
41.6% 42.3%
37.7% 37.8%
32.9%
25.8% 24.9%
23.3% 21.1%
19.7%
28.4%
18.9% 19.7% 17.3%
13.1% 15.1%
5%
2012 2013 2014 2015 2016 2017
More Paralegals More Administrative Professsionals More Support Staff

Partnership: Trends
Q: Do you think fewer equity partners will be a permanent trend going forward?
67.6%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT 22.8% 63.4% 68.4% 67.6% 72.1% 74.1% 69.6% 59.9% 67.6%
Q: Do you think increased lateral movement will be a permanent trend going forward?
71.3%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT NA NA NA NA 72.8% 74.5% 74.7% 73.6% 71.3%

Associates: Trends
Q: Do you think smaller first-year classes will be a permanent trend going forward?
56.9%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT 11.4% 41.8% 39.6% 55.4% 62.2% 60.3% 60.6% 62.8% 56.9%
Q: Do you think reduced leverage will be a permanent trend going forward?
57.2%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT 12.1% 42.0% 44.6% 57.7% 56.7% 65.4% 55.7% 54.0% 57.2%

Support Staff: Trends
Q: Do you think fewer support staff will be a permanent trend going forward?
88.8%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT NA NA 88.3% 80.5% 89.7% 88.6% 83.1% 88.2% 88.8%

Efficiency of Legal Service Delivery
Efficiency of Legal Service Delivery: Strategic Approach
its strategic approach to efficiency of legal service delivery?
31.2%
48.5%
Yes
20.3% Under consideration
No
Under
Yes No
consideration
Under 250
42.4% 20.3% 37.3%
lawyers
250 lawyers
67.0% 20.5% 12.5%
or more
Comparison by year:
Under
Yes No
consideration
2017 48.5% 20.3% 31.2%
2016 44.0% 30.4% 25.6%
2015 36.9% 27.6% 35.5%
2014 39.4% 25.7% 34.9%
2013 44.6% 22.3% 33.0%

Efforts to Increase Efficiency
Q: Is your firm doing any of the following to increase efficiency of legal service
delivery?
Knowledge management 50.0%
Using technology tools to replace human resources 49.1%

Rewarding efficiency and profitability in compensation
decisions
44.0%
Project management training 40.3%
Shifting work to contract/temporary lawyers 36.6%
Shifting work from lawyers to paraprofessionals 33.4%
Reengineering work processes 25.4%
Using non-law-firm vendors 12.0%
Efforts to increase efficiency
Comparison by firm size: Under 250 250 lawyers

lawyers or more
Knowledge management 47.7% 56.8%
Using technology tools to replace human resources 49.6% 47.7%
Rewarding efficiency/profitability in comp decisions 41.2% 52.3%
Project management training 30.9% 68.2%
Shifting work to contract/temporary lawyers 27.1% 64.8%
Shifting work from lawyers to paraprofessionals 34.0% 31.8%
Reengineering work processes 22.1% 35.2%
Using non-law-firm vendors 10.3% 17.0%

Efficiency Tactics: What Works NEW
Q: For each of the legal service efficiency tactics your firm is pursuing, has it
resulted in a significant improvement in firm performance?
Shifting work to contract / temporary

7.1% 23.8% 69.0%
lawyers
Shifting work from lawyers to

14.4% 36.0% 49.5%
paraprofessionals
Rewarding efficiency and

8.7% 45.0% 46.3%
profitability in compensation
Using technology tools to replace

9.1% 51.5% 39.4%
human resources
Reengineering work processes 8.6% 55.6% 35.8%
Using non-law-firm vendors 17.5% 47.5% 35.0%
Knowledge management 10.8% 60.5% 28.7%
Project management training 10.9% 64.2% 24.8%
69.0%
49.5%
46.3%
39.4%
35.0% 35.8%
28.7%
24.8%
40.3% 50.0% 12.0% 25.4% 49.1% 44.0% 33.4% 36.6%
Project Knowledge Using non-law- Reengineering Using technology Rewarding Shifting work Shifting work to
management management firm vendors work processes tools to replace efficiency and from lawyers to contract /
training human resources profitability in paraprofessionals temporary
compensation lawyers
decisions

Matter Management Efficiency: Talking with Clients
Q: Is your firm proactively initiating conversations about matter management efficiency

to better understand what individual clients want?
43.1%
56.9%
Yes No
Yes No
Under 250
53.4% 46.6%
lawyers
250 lawyers
67.8% 32.2%
or more

Efficiency of Legal Service Delivery: Trends
Q: Do you think focus on improved practice efficiency will be a permanent trend going
forward?
94.3%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT NA NA 93.5% 95.8% 95.6% 93.8% 92.6% 93.3% 94.3%
Q: Do you think using technology to replace human resources will be a permanent

trend going forward?
84.4%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT NA NA NA NA NA 84.8% 84.3% 85.2% 84.4%

Pricing Strategies
Pricing: Strategic Approach
its strategic approach to pricing strategy?
39.3%
44.0%
Yes
16.7% Under consideration
No
Under
Yes No
consideration
Under 250
33.2% 16.2% 50.6%
lawyers
250 lawyers
58.0% 18.2% 23.9%
or more
Comparison by year:
Under
Yes No
consideration
2017 39.3% 16.7% 44.0%
2016 34.0% 20.2% 45.8%
2015 31.1% 18.3% 50.5%
2014 29.5% 22.6% 48.0%
2013 29.0% 17.4% 53.6%

Efforts to Support Pricing Strategy
Q: Is your firm doing any of the following to support its pricing strategy?
Developing data on cost of services sold 58.6%
Training lawyers to talk with clients about pricing 44.5%
Setting margin goals in firm and practice group plans 30.7%
Identifying each client's unique pricing preferences 29.6%
Incorporating pricing in all planning efforts 26.2%
Adding a pricing director / Assigning pricing

25.9%
responsibilities to a current staff member
Efforts supporting pricing strategy

lawyers or more
Developing data on cost of services sold 49.1% 87.5%
Training lawyers to talk with clients about pricing 40.1% 58.0%
Setting margin goals in firm and practice group plans 26.2% 44.3%
Identifying each client's unique pricing preferences 29.6% 29.5%
Incorporating pricing in all planning efforts 20.6% 43.2%
Adding Pricing Director / Staff member 13.9% 62.5%

Pricing Tactics: What Works NEW
Q: For each of the pricing tactics your firm is pursuing, has it resulted in a significant
improvement in firm performance?
Adding a pricing director / Assigning

pricing responsibilities to a current 4.5% 51.1% 44.3%
staff member
Incorporating pricing in all planning
6.8% 54.5% 38.6%
efforts
Setting margin goals in firm and

4.8% 61.5% 33.7%
practice group plans
Identifying each client's unique

14.6% 56.3% 29.2%
pricing preferences
Training lawyers to talk with clients

8.7% 62.7% 28.7%
about pricing
Developing data on cost of services

9.3% 62.7% 27.9%
sold
44.3%
38.6%
33.7%
27.9% 28.7% 29.2%
58.6% 44.5% 29.6% 30.7% 26.2% 25.9%
Developing data on Training lawyers to Identifying each Setting margin goals Incorporating Adding a pricing
cost of services sold talk with clients client's unique in firm and practice pricing in all director / Assigning
about pricing pricing preferences group plans planning efforts pricing
responsibilities to a
current staff member

Pricing / Budgets: Talking with Clients
Q: Is your firm proactively initiating conversations about pricing / budgets to better

understand what individual clients want?
15.0%
85.0%
Yes No
Yes No
Under 250
83.1% 16.9%
lawyers
250 lawyers
90.8% 9.2%
or more

Pricing: Discounts
Q: Do you know approximately what percentage of your firms legal fees come from
discounted rates?
30%
Response rate
19.3%
20% 17.4%
16.0% 16.5%
11.8%
9.1% 9.9%
10%
0%
Dont 0% to 11% to 21% to 31% to 41% to More than
know 10% 20% 30% 40% 50% 50%
Percentage of Fees from Discounted Rates
Median: 21% to 30%
Comparison of median results by firm size:
MEDIAN
Under 250
21% to 30%
lawyers
250 lawyers
31% to 40%
or more

Pricing: Alternative Fees Linked to Alternative Staffing NEW
Q: In your law firm, are discounted, capped or alternative fees routinely linked to
changes in how the work is staffed and delivered?
69.9% 30.1%
Yes No
YES NO
50-99 lawyers 24.1% 75.9%
100-249 lawyers 28.8% 71.2%
250-499 lawyers 38.1% 61.9%
500-999 lawyers 41.7% 58.3%
1,000+ lawyers 54.6% 45.4%

Linking Alternative Fees to Alternative Staffing CORRELATION
To what degree does routinely linking discounted, capped or alternative fees to how the
work is staffed and delivered correlate with increased profitability? We compared
reported changes in a firms Profits per Equity Partner (PPEP) in 2016 between firms that
do, and do not, link the two.
Linking alternative fees and staffing / increased in PPEP in 2016 % of firms

reporting
PPEP UP
Linked 10.3% 9.3% 9.3% 36.1% 35.1% 71.2%
Not linked 13.2% 14.0% 9.4% 29.8% 33.6% 63.4%

Alternative Fees: 2016 Usage
Q: Does your firm use any non-hourly based billing?
7.1%
92.9%
Yes No

Alternative Fees: Strategic Approach
If your firm uses any non-hourly based billing, is your use of alternative fee
Q: arrangements primarily reactive (in response to client requests) or primarily
proactive (arising from your belief in the competitive advantage of alternative
fees)?
26.2%
73.8%
Reactive Proactive
Comparison by year:
PROACTIVE REACTIVE
2017 26.2% 73.8%
2016 27.8% 72.2%
2015 32.0% 68.0%
2014 28.4% 71.6%
2013 31.5% 68.5%
2012 33.2% 66.8%
2011 32.2% 67.7%
2010 41.3% 58.7%

Alternative Fees: Profitability vs. Hourly Fees
Q: Overall, compared to projects billed at an hourly rate, are your firms non-hourly
projects more profitable or less profitable?
More profitable 15.4%

57.5%
As profitable 42.1%
Less profitable 23.1%
Not sure 19.3%
All firms: Non-hourly vs. Hourly
A comparison of the reported profitability of alternative fee arrangements in those

firms that report they are proactive in their use of non-hourly billing versus those
that are reactive.
34.1%
More profitable
8.9%
38.6%
As profitable
42.9%
13.6%
Less profitable
26.7%
13.6%
Not sure
21.5%
Proactive Reactive

Alternative Fees: Profitability Trends
Comparison by year:
Profitability of non-hourly vs. hourly projects
Less As More
Not sure
profitable profitable profitable
2017 19.3% 23.1% 42.1% 15.4%
2016 12.7% 27.9% 41.5% 17.9%
2015 14.7% 31.9% 37.7% 15.8%
2014 14.0% 29.9% 40.2% 15.9%
2013 14.2% 30.1% 39.7% 16.0%
2012 17.4% 28.5% 40.1% 14.0%
2011 19.8% 32.0% 36.5% 11.7%
2010 26.3% 23.9% 38.5% 11.2%
Comparison by year:
Profitability of non-hourly vs. hourly projects in proactive firms
Less As More
Not sure
profitable profitable profitable
2017 13.6% 13.6% 38.6% 34.1%
2016 11.0% 5.5% 44.0% 39.6%
2015 10.5% 11.6% 48.8% 29.1%
2014 13.2% 14.5% 40.8% 31.6%
2013 7.4% 13.2% 55.9% 23.5%
2012 8.7% 15.9% 49.3% 26.1%
2011 16.9% 12.7% 50.7% 19.7%
2010 23.3% 14.0% 45.3% 17.4%

Pricing: Trends
Q: Do you think more price competition will be a permanent trend going forward?
95.4%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT 42.4% 88.8% 89.6% 91.6% 95.6% 93.8% 94.4% 95.4% 95.4%
Q: Do you think more non-hourly billing will be a permanent trend going forward?
78.8%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT 27.9% 78.7% 74.9% 80.0% 79.5% 81.9% 81.3% 78.3% 78.8%

Pricing: Trends
Q: Do you think smaller annual billing rate increases will be a permanent trend going
forward?
64.0%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT NA NA 57.1% 61.7% 67.9% 67.7% 59.5% 65.6% 64.0%

Financial Performance
Financial Performance: 2016
Q: How did your law firm perform in 2016 compared to 2015?
Gross Revenue 11.4% 13.7% 6.7% 30.6% 37.6%
RPL 8.3% 16.3% 11.9% 35.3% 28.2%
PPEP 13.1% 12.5% 9.2% 31.3% 33.9%

Gross Revenue: Trend 2009 - 2016
Comparison by year:
2016 11.4% 13.7% 6.7% 30.6% 37.6%
2015 9.6% 17.1% 5.9% 28.6% 38.8%
2014 7.5% 15.0% 8.9% 27.1% 41.6%
2013 8.9% 20.4% 11.8% 22.5% 36.4%
2012 9.4% 14.8% 13.0% 23.3% 39.5%
2011 3.8% 14.5% 8.1% 26.8% 46.8%
2010 10.0% 11.7% 11.7% 28.0% 38.5%
2009 20.5% 23.7% 9.8% 21.4% 24.7%

Revenue Per Lawyer: Trend 2009 - 2016
Comparison by year:
2016 8.3% 16.3% 11.9% 35.3% 28.2%
2015 6.6% 13.8% 11.6% 36.5% 31.5%
2014 6.9% 9.8% 14.2% 36.4% 32.7%
2013 6.6% 17.9% 15.0% 31.8% 28.8%
2012 5.5% 15.5% 14.6% 30.1% 34.2%
2011 2.2%12.4% 8.0% 34.7% 42.7%
2010 4.8% 13.5% 9.1% 34.8% 37.8%
2009 16.0% 25.0% 12.5% 25.5% 21.0%

Profits Per Equity Partner: Trend 2009 - 2016
Comparison by year:
2016 13.1% 12.5% 9.2% 31.3% 33.9%
2015 10.1% 12.9% 11.7% 29.0% 36.3%
2014 8.7% 12.4% 9.8% 28.4% 40.7%
2013 13.0% 17.8% 13.8% 24.3% 31.2%
2012 8.2% 18.7% 11.4% 22.8% 38.8%
2011 9.8% 12.4% 6.7% 23.1% 48.0%
2010 6.1% 12.2% 8.7% 17.8% 55.2%
2009 20.7% 16.7% 6.6% 19.7% 36.4%

Financial Performance: Five Year Trends
Comparison of five years of survey results for economic performance in the prior year.
Figures indicate the percentage of responses in each category (not the percentage change in
performance).
Gross No
Down Up
revenue change
2016 25.1% 6.7% 68.2%
2015 26.7% 5.9% 67.4%
2014 22.5% 8.9% 68.7%
2013 29.3% 11.8% 58.9%
2012 24.2% 13.0% 62.8%
No
RPL Down Up
change
2016 24.6% 11.9% 63.5%
2015 20.4% 11.6% 68.0%
2014 16.7% 14.2% 69.1%
2013 24.5% 15.0% 60.6%
2012 21.0% 14.6% 64.3%
No
PPEP Down Up
change
2016 25.6% 9.2% 65.2%
2015 23.0% 11.7% 65.3%
2014 21.1% 9.8% 69.1%
2013 30.8% 13.8% 55.5%
2012 26.9% 11.4% 61.6%

Financial Performance: Firm Size Trends
Comparison by firm size for economic performance in the prior year. Figures indicate the
percentage of responses in each category (not the percentage change in performance).
No
Gross revenue Down Up
change
Under 250 lawyers 27.1% 6.9% 66.1%
250 lawyers or more 19.0% 6.0% 75.0%
No
Revenue per lawyer Down Up
change
Under 250 lawyers 25.9% 12.5% 61.5%
250 lawyers or more 20.8% 9.8% 69.5%
No
Profits per partner Down Up
change
Under 250 lawyers 26.0% 10.3% 63.6%
250 lawyers or more 24.0% 6.0% 69.8%

Financial Performance: 2016 Overhead Costs
Q: How did your law firm perform in 2016 compared to 2015?
8.4% 19.4% 22.1% 37.1% 12.8%
2016 Overhead
Comparison by year of five years of survey results on overhead costs. Figures

indicate the percentage of responses in each category (not the percentage change in
performance).
No
Overhead Down Up
change
2016 27.8% 22.1% 50.1%
2015 32.2% 22.7% 45.1%
2014 29.8% 19.1% 51.1%
2013 25.6% 18.3% 56.1%
2012 29.8% 23.5% 46.6%

Financial Performance: 2016 Realization NEW
Q: In 2016, was your firms realization against standard rates up or down from 2015?
18.0% 43.3% 38.7%
Down No change Up
Down No change Up
Under 250
14.3% 46.1% 39.5%
lawyers
250 lawyers
29.1% 34.9% 36.0%
or more

2017 Revenue: Expectation
Q: What are your expectations for your firms gross revenue in 2017?
10.0% 19.1% 47.4% 22.1%
Predicted change in 2017 gross revenue
Will be down No change Will be up
Under 250
14.5% 18.8% 66.7%
lawyers
250 lawyers
2.4% 20.0% 77.6%
or more

2017 Profits Per Partner: Expectation NEW
Q: What are your expectations for your firms profits per equity partner in 2017?
12.6% 22.4% 44.1% 19.7%
Predicted change in 2017 PPEP
Will be down No change Will be up
Under 250
16.5% 22.7% 60.8%
lawyers
250 lawyers
5.9% 21.2% 73.0%
or more

Financial Performance: Trends
Q: Do you think a slowdown in growth of profits per partner will be a permanent trend
going forward?
47.0%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT 13.2% 26.6% 15.6% 47.7% 55.6% 58.3% 44.8% 47.4% 47.0%
In 2009, 2010 and 2011, the question asked about lower profits per partners.
Q: Do you think decreased realization rates will be a permanent trend going forward?
59.7%
2009 2010 2011 2012 2013 2014 2015 2016 2017

PERMANENT NA NA NA NA NA NA 52.3% 62.5% 59.7%

Bonus Question: Artificial Intelligence
Bonus Question: Artificial Intelligence NEW
Q: Technology tools that incorporate artificial intelligence (AI) and machine learning
like Watson and Ross are beginning to be adopted by some law firms. What is
your firms stance on the use of legal AI tools?
We are already beginning to make use of tools

like these
7.5%
We have begun to explore opportunities 28.8%
We are aware of what other firms are doing but

are not pursuing it ourselves
37.8%
We are not aware of what is going on in this

area
25.9%
Position on legal AI tools
1,000
50-99 100-249 250-499 500-999
lawyers
lawyers lawyers lawyers lawyers
or more
Beginning to make use of tools like these 5.7% 5.0% 7.0% 9.4% 54.6%
Exploring opportunities 19.9% 25.0% 44.2% 59.4% 36.4%
Aware, but not pursuing ourselves 36.2% 43.3% 41.9% 28.1% 9.1%
Not aware of what is going on in this area 38.3% 26.7% 7.0% 3.1% 0.0%

Participant Demographics
2017 Survey Participant Demographics
In March and April 2017, Altman Weil surveyed Managing Partners and Chairs of 798 US
law firms with 50 or more lawyers. We received responses from 386 firms, a 48%
response rate.
Firm Size* All US Law Firms Survey Participants % Response

1,000 + 26 12 46%
500 999 68 39 57%
250 499 80 47 59%
100 249 225 134 60%
50 99 399 154 39%
All 798 386 48%
The respondent group includes**:
50% of 2016 NLJ 350 law firms
50% of 2016 AmLaw 200 law firms
The exact number of lawyers in a law firm changes frequently. The universe of law firms surveyed is based on published directories and
league tables available in spring 2017. Survey participants reported their own lawyer headcounts.
** Some firms participated anonymously and therefore could not be assigned to NLJ or AmLaw categories.

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2017

Law Firms in Transition

3748 West Chester Pike, Suite 203

Eric A. Seeger: eseeger@altmanweil.com

No part of this work may be reproduced or copied in any form or by any

For reprint permission, contact Altman Weil, Inc.

Market Forces ................................................................................................................ 1

Leading Change .......................................................................................................... 11

Law Firm Profitability .................................................................................................. 23

Lawyer Staffing Strategies ......................................................................................... 32

Law Firm Growth ......................................................................................................... 45

Efficiency of Legal Service Delivery .......................................................................... 55

Pricing Strategies ........................................................................................................ 60

Financial Performance ................................................................................................ 73

Participant Demographics .......................................................................................... 85

An Altman Weil Flash Survey

LAW FIRMS IN TRANSITION 2017

Since 2009, when our Law Firms in Transition Survey

still many partners resist change in all its forms.

An Altman Weil Flash Survey i

Oversupply of Lawyers; Decreasing Demand for Services

While reducing compensation may be an appropriate response to under-

Lawyer Headcount Growth

An Altman Weil Flash Survey ii

Alternative Service Providers

However, there is also a rapidly-growing cohort of Alternative Legal Service

Non-law-firm providers of legal and quasi-legal services are showing up on some

An Altman Weil Flash Survey iii

Knowledge management is the most frequently used efficiency technique among

An Altman Weil Flash Survey iv

An Altman Weil Flash Survey v

Partner Compensation and Business Origination

In answering the question How important is profitability of partners' origination in

Law Firm Innovation

An Altman Weil Flash Survey vi

Additionally, 49% of firms are currently using technology to replace human

We have included an extensive section of participant responses describing

Lawyers are Reluctant to Change

An Altman Weil Flash Survey vii

An Altman Weil Flash Survey viii

A complimentary copy of the full survey can be downloaded at

An Altman Weil Flash Survey ix

ABOUT THE AUTHORS

About Altman Weil, Inc.

An Altman Weil Flash Survey x

Law Firms in Transition: 2017 Trends

More price competition 95.4%

Focus on improved practice efficiency 4.0% 94.3%

Fewer support staff 5.2%6.0% 88.8%

Technology replacing human resources 13.3% 84.4%

More commoditized legal work 13.8% 84.2%

Competition from non-traditional service providers 4.6% 16.1% 79.3%

More non-hourly billing 4.3% 16.9% 78.8%

Increased lateral movement 10.2% 18.5% 71.3%

More part-time lawyers 5.2% 24.6% 70.2%

More contract lawyers 6.0% 24.1% 69.9%

Fewer equity partners 11.2% 21.2% 67.6%

Erosion of demand for law firms 16.4% 17.8% 65.8%

Corporate clients doing more work in-house 21.4% 14.0% 64.6%