MGM 3161 - Teknik Kuantitatif Dalam Pengurusan Tutorial 7 - Model Barisan Menunggu

TUTORIAL 7 MODEL BARISAN MENUNGGU
MGM 3161 TEKNIK KUANTITATIF DALAM PENGURUSAN
SOALAN 1
From historical data, Harry's Car Wash estimates that dirty car arrive at the rate of 10
per hour all day Saturday. With a crew working the wash line, Harry figures that cars can
be cleaned at the rate of one every 5 minutes. One car at a time is cleaned in this
service system. Assuming Poisson arrivals and exponential services rate times, find the
a. average number of cars in line

b. average time a car waits before it is washed
c. average time a car spend in the service system
d. probability that is no cars are in the system
SOALAN 2
A university cafeteria line in the students center is a self-serve facility in which students
select the food items they want and then from the a single channel line to pay the
cashier. Students arrive at a rate 4 per minute according to a Poisson distribution. The
single cashier ringing up sales takes about 12 second per customer, following the
exponential distribution.
a. what is the probability that there are more than 2 students in the system?
b. What is the probability that the system is empty?
c. How long will the average student have to wait before reaching the cashier?
d. What is the average time that the customer spend is the system?
e. What is the expected number of students in the queue?
f. What is the average number in the system?
SOALAN 3
The Balakong Cinema has a single ticket booth and a cashier who can maintain an
average service rate of 280 customers per hour. Service time are assumed to follow an
exponential distribution. Arrivals on a typically active day are Poisson distributed and
average 210 customers per hours.
a. find the average number of customers in the waiting line?

b. The percentage of the time is the cashier is busy?
c. What is the average time that the customer spend is waiting line?
d. What is the average time that the customer spend is the system?
e. What is the probability that there are less than 3 people in the system?
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SOALAN 4
Consider a two-channel waiting line system with Poisson arrivals and exponential
service times. The mean arrivals rate is 14 units per hour, and the mean service rate is
10 units per hour for each channel.
a. What is the probability that no units are in the system ?

b. What is the average number of units in the system ?
c. What is the average time a unit waits for service?
d. What is the average time a unit is in the system?
e. What is the probability of having to wait for service?
SOALAN 5
Agan Interior Design provides home and office decorating assistance to its customers. In
normal operation, an average of 2.5 customers arrive each hour. One design consultant
is available to answer customer question and make product recommendations. The
consultant averages 10 minutes with each customer.
a. Compute the operating characteristics of the customer waiting line, assuming

Poisson arrival and exponential service time.
b. Service goals dictate that an arriving customer should not wait for service more
than an average of 5 minutes. Is this goal being met? If not , what action do you
recommend?
c. If the consultant can reduce the average time spent per customer to 8 minutes ,
what is the mean service rate? Will the service goal be met?.
SOALAN 6
A fast-food franchise is considering operating a drive-up window food- service operation.

Assume that customer arrivals follow a Poisson probability distribution, with a mean
arrival rate of 24 cars per hour, and that service times follow an exponential probability
distribution. Arriving customers place orders at an intercom station at the back of the
parking lot and then drive to the service window to pay and receive their orders. The
following three service alternatives are being considered.
A single-channel operation in which one employee fills the order and takes the
money from the customer. The average service time for this alternative is 2 minutes.
A single-channel operation in which one employee fills the order while a second
employee takes the money from the customer. The average service time for this
alternative is 1.25 minutes.
A two-channel operation with two service windows and two employees. The
employee stationed at each window fills the order and takes the money for
customers arriving at the window. The average service time for this alternative is 2
minutes for each channel.
Answer the following questions and recommend an alternative design for the fast-food
franchise.
a. What is the probability that no customers are in the systems?

b. What is the average number of cars waiting for service?
c. What is the average time a car waits for service?
22
d. What is the average time in the systems?

e. What is the average number of cars in the systems?
f. What is the probability an arriving car will have to wait for service?
SOALAN 7
1A new shopping mall is considering setting up an information desk manned by one

employee. Based upon information obtained from similar information desks, it is believed
that people will arrive at the desk at a rate of 20 per hour. It takes an average of 2
minutes to answer a question. It is assumed that the arrivals follow a Poisson distribution
and answer times are exponentially distributed.
a. Find the probability that the employee is idle.

b. Find the proportion of the time that the employee is busy.
c. Find the average number of people receiving and waiting to receive some
information.
d. Find the average number of people waiting in line to get some information.
e. Find the average time a person seeking information spends in the system.
f. Find the expected time a person spends just waiting in line to have a question
answered (time in the queue).
SOALAN 8
The shopping mall has decided to investigate the use of two employees on the
information desk.
a. Find the proportion of the time the employees will be idle.

b. Find the average number of people waiting in this system.
c. Find the expected time a person spends waiting in this system.
d. Assuming the same salary level and waiting costs as in Problem 2, find the total
expected costs over an 8-hour day.
ALIAS RADAM
JABATAN PENGURUSAN DAN PEMASARAN
FAKULTI EKONOMI DAN PENGURUSAN
UNIVERSITI PUTRA MALAYSIA
43440 UPM SERDANG
SELANGOR
E-MAIL : alias@econ.upm.edu.my
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TUTORIAL 7 MODEL BARISAN MENUNGGU

MGM 3161 TEKNIK KUANTITATIF DALAM PENGURUSAN

TUTORIAL 7 MODEL BARISAN MENUNGGU

a. average number of cars in line

a. find the average number of customers in the waiting line?

a. What is the probability that no units are in the system ?

a. Compute the operating characteristics of the customer waiting line, assuming

A fast-food franchise is considering operating a drive-up window food- service operation.

a. What is the probability that no customers are in the systems?

d. What is the average time in the systems?

1A new shopping mall is considering setting up an information desk manned by one

a. Find the probability that the employee is idle.

a. Find the proportion of the time the employees will be idle.

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