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    SOP For PTCL White Leble Telephone Complaints

    Uploaded by

    Kashifntc
    The SOP outlines a process for registering complaints and rectifying issues with PTCL white label services, proposing that complaints be registered through an online portal which would automatically assign the complaint to the relevant PTCL maintenance staff, and that status updates be provided to and the complaint closed by NTC once resolved rather than relying on email communication between POCs. It also describes a process for installing PTCL white label telephone connections where a subscriber can request service through a letter to NTC which will determine feasibility and coordinate with PTCL for installation if on their network.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd

    SOP For PTCL White Leble Telephone Complaints

    Uploaded by

    Kashifntc
    267 views2 pages
    The SOP outlines a process for registering complaints and rectifying issues with PTCL white label services, proposing that complaints be registered through an online portal which would automatically assign the complaint to the relevant PTCL maintenance staff, and that status updates be provided to and the complaint closed by NTC once resolved rather than relying on email communication between POCs. It also describes a process for installing PTCL white label telephone connections where a subscriber can request service through a letter to NTC which will determine feasibility and coordinate with PTCL for installation if on their network.

    Original Description:

    Standard operating procedure

    Original Title

    SOP for PTCL White Leble Telephone Complaints

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    The SOP outlines a process for registering complaints and rectifying issues with PTCL white label services, proposing that complaints be registered through an online portal which would automatically assign the complaint to the relevant PTCL maintenance staff, and that status updates be provided to and the complaint closed by NTC once resolved rather than relying on email communication between POCs. It also describes a process for installing PTCL white label telephone connections where a subscriber can request service through a letter to NTC which will determine feasibility and coordinate with PTCL for installation if on their network.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    267 views2 pages

    SOP For PTCL White Leble Telephone Complaints

    Uploaded by

    Kashifntc
    The SOP outlines a process for registering complaints and rectifying issues with PTCL white label services, proposing that complaints be registered through an online portal which would automatically assign the complaint to the relevant PTCL maintenance staff, and that status updates be provided to and the complaint closed by NTC once resolved rather than relying on email communication between POCs. It also describes a process for installing PTCL white label telephone connections where a subscriber can request service through a letter to NTC which will determine feasibility and coordinate with PTCL for installation if on their network.

    Copyright:

    © All Rights Reserved
    Download as PDF, TXT or read online from Scribd
    Download as pdf or txt
    of 2

    SOP FOR COMPLAINT REGISTRATION AND RECTIFICATION OF PTCL WHITE

    LABEL
    Existing
    Proposed
    Complaint Received at
    NTC T&C* Complaint Received at
    NTC T&C*

    Complaint Handed-over to Complaint registration to PTCL


    Concern Phone Division through Portal

    Concern Phone Division will Automatically complaint will be


    handover Complaint to NTC handed over to concern PTCL
    regional POC maintenance staff

    NTC regional POC will inform PTCL PTCL will Update the Complaint
    POC through email status and verify by NTC T&C

    PTCL POC will handover Complaint


    to concern staff and Notify T&C will close the complaint
    updated status

    NTC POC will inform Concern *Complaints


    phone Division and phone Division PTCL TO NTC 1916-1218
    will confirm and close the NTC TO PTCL 1999-1218
    complaint at T&C. PTCL (DIRECT)1218
    SOP FOR INSTALLATION OF PTCL WHITE LABELTELEPHONE CONNECTION

    Subscriber requests for Telephone connection through official letter with CNIC(Copy)
    to concerned NTC DE Phones

    Same Day

    DE will Forward the request to concerned Subdivision for feasibility

    Same Day

    In Case telephone Connection is not feasible on NTC Network, feasibility may be asked from
    PTCL

    Same Day

    Request to PTCL via email for feasibility and installation *

    <14 Days

    Reason for non-feasibility


    to be provided by PTCL No
    Feasible

    Yes

    If customer asks
    for NOC, case
    Issuance of A/Note and punching Installation of Telephone
    may be
    of number in OCS by concerned connection and Activation of
    processed to HQs
    Phones Division Services by PTCL
    with Justification

    1-2
    Days

    After completion ADE/AE Phones completes A/Note & return to DE Office

    1 * Following information may be provided to PTCL


    -Name -Designation -Department
    -Address -NTN or NIC -Contact No (Mobile)
    -Service Requested
    -Date of request raised/Remarks

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