CISCO SYSTEMS, INC.

CISCO CERTIFICATION AND CONFIDENTIALITY AGREEMENT

READ THE FOLLOWING TERMS AND CONDITIONS CAREFULLY. IF YOU ACCEPT ALL OF THE TERMS
CONTAINED IN THIS CERTIFICATION AGREEMENT, PLEASE INDICATE THIS BY SELECTING THE ACCEPT
BUTTON AT THE BOTTOM OF THIS AGREEMENT. SELECT DECLINE IF YOU DO NOT ACCEPT ALL THE
TERMS AND CONDITIONS SET OUT BELOW. IF YOU DO NOT ACCEPT THE TERMS OF THIS CERTIFICATION
AGREEMENT YOU WILL FORFEIT YOUR ENTIRE EXAM FEE AND YOU WILL NOT BE PERMITTED TO SIT FOR
THE CERTIFICATION EXAM.

THE TERMS OF THIS AGREEMENT ARE SUBJECT TO CHANGE FROM TIME TO TIME IN CISCOS SOLE
DISCRETION. IT IS YOUR RESPONSIBILITY TO REVIEW THESE TERMS CAREFULLY AS YOU MUST COMPLY
WITH THE MOST CURRENT VERSION OF THE AGREEMENT.

This Cisco Certification and Confidentiality Agreement (the Agreement) is entered into between you and
Cisco Systems, Inc. and its affiliates (Cisco) as of the date of your acceptance (the Effective Date).
YOU AND CISCO AGREE TO THE FOLLOWING:

1 DEFINITIONS
1.1 Certification(s) means any in the set of professional certification programs offered by Cisco.
1.2 Cisco Certified means an individual who has successfully met the requirements for Certification
as set forth in Section 3.
1.3 Program(s) means the Certification programs offered by Cisco under this Agreement.
1.4 Testing Delivery Partner means the entity engaged by Cisco to administer the applicable
examination.

2 CONFIDENTIALITY AND INTELLECTUAL PROPERTY OWNERSHIP

2.1 Confidentiality. Cisco makes exams available to you solely to test your knowledge of the exam
subject matter for which you seek Certification. You are expressly prohibited from disclosing,
publishing, reproducing, or transmitting any exam and any related information including, without
limitation, questions, answers, worksheets, computations, drawings, diagrams, length or number
of exam segments or questions, changes to an exam prior to Ciscos announcement of such
changes, or any communication, including oral communication, regarding or related to the exam
(known collectively as Confidential Information), in whole or in part, in any form or by any
means, oral or written, electronic or mechanical, for any purpose. Confidential Information
includes the contents of the exam, which may not be disclosed as set forth above, including to
any Cisco employee not affiliated with the Cisco Certification program. A disclosure of
Confidential Information by any means in violation of this Agreement undermines the integrity
and security of the Program and will subject you to Certification revocation as set forth in Section
3.3 below.
2.2 Intellectual Property Ownership. Cisco retains all rights, title and interest in and to all
Certifications, Programs, Confidential Information and related information, content, data, exams,
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 materials, and all copyrights, patent rights, trademark rights and other proprietary rights therein
(collectively Cisco Proprietary Information). All rights in Cisco Proprietary Information are
expressly reserved to Cisco. Cisco may pursue all available remedies to protect Cisco Proprietary
Information, which may include prosecution to the maximum extent possible under applicable
laws and to seek, to the fullest extent of applicable law, civil and criminal penalties.

3 CERTIFICATION
3.1 Certification Requirements. To become Cisco Certified, you must meet the minimum
requirements of the relevant Program, including achieving passing scores on required
examinations in accordance with Ciscos testing guidelines. If you meet these requirements you
will receive a certificate from Cisco signifying your accomplishment. Program requirements for
certification and re-Certification are available on the Cisco website at
www.cisco.com/go/certifications. Upon certification, you are further required to adhere to the
Cisco Certifications Trademark Agreement (the Trademark Agreement), located at
http://www.cisco.com/c/dam/en_us/training-
events/downloads/Cisco_Certifications_Logo_and_Trademark_Agreement.pdf or otherwise
made available upon request.
3.2 Program Changes. Cisco may, in its sole discretion, change the Program without notice. Such
changes may include, without limitation, adding or deleting available Certifications and modifying
certification requirements, recommended training courses, testing objectives, outlines and
exams, including how and when exam scores are issued. You agree to meet the Program
requirements, as changed, as a condition of obtaining and maintaining your Certification.
3.3 Certification Revocation. Cisco may, in its sole discretion, revoke any and all Certifications you
may have earned, and permanently ban you from earning future Certifications, or apply any other
action set forth under Section 4.2, under any of the following circumstances:
If Cisco determines, in its sole discretion pursuant to Section 4.2, that you have
undertaken or participated in, or attempted to undertake or participate in, Exam
Misconduct;

If you violate the Candidate Conduct Policy as set forth in Section 4.1 below;

If you fail to comply with any continuing education or recertification requirements;

If you breach the terms and conditions of this Agreement or the Trademark Agreement;

If you fail to promptly notify Cisco of any matters that can affect your ability to fulfill any
applicable Certification requirements;

If, at any time, you threaten to harm, bully or in any way harass any Cisco or Testing
Delivery Partner employee or contractor (whether verbally or in writing, including
through electronic communications or external web postings). For the avoidance of
doubt, to harass under this section includes, without limitation, any repeated
communications to Cisco or Testing Delivery Partner employees or contractors in which
you continue to dispute results of any exam after you have been informed that no further
changes will be made to your exam results;

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 If you have been convicted of a crime that Cisco deems, in its sole discretion, in any way
harms or affects Ciscos or the Programs reputation, goodwill or security; or

If you have lost or settled a civil case in which Cisco is the plaintiff and the claim arose
from any alleged damage to Cisco, its brand, goodwill or reputation.

3.4 Employer Notification. Some of Ciscos partner programs require that partners employ a minimum
number of Cisco Certified employees. For this reason, the revocation of any Certification may
result in loss of partner benefits to that partner. If Cisco revokes your Certification, or, in Ciscos
reasonable discretion, has a basis to revoke your Certification pursuant to this Agreement, then
Cisco has the right to notify your employer and respond to any inquiry by your employer about
changes in your Certification status.
3.5 Certification of Minors. If you are under the age of 13 years old, you are not eligible for testing or
Certification. If you are 13 years old through 17 years old, or otherwise under the age in which you
may enter into agreements in the jurisdiction where you are entering into this Agreement, you
may be eligible (additional restrictions or limitations may apply] for Certification but must have
this Agreement (or a permission document provided separately at the applicable test center)
countersigned by your parent or legal guardian and deliver one copy via email or first class mail at
the address provided below (the foregoing is referred to as the Parent Permission). For any
person participating at a location that requires by law a lower minimum age for entry into such
programs, then the minimum age limit for that person will be the stated minimum required age.
Cisco reserves the right to impose additional restrictions to comply with local data protection laws.

4 EXAMINATIONS
4.1 Candidate Conduct Policy. Cisco has established rules to minimize any unfair advantage that may
be gained by a candidates misconduct related to the examination process. Misconduct may, at
any time, result in application of the sanctions specified in Section 4.2. You shall adhere to all
Program rules and shall not at any time, whether for your benefit or the benefit of others, engage
in any action to subvert, or attempt to subvert, the examination process (Exam Misconduct)
including but not limited to:
Disseminating actual exam content in whole or in part by any means, including, but not
limited to, web postings, formal or informal test preparation or discussion groups, chat
rooms, reconstruction through memorization, study guides, or any other method as well
as providing exam content or information to any person not expressly authorized by Cisco
to receive such content or information (including but not limited to a Cisco employee who
is not part of Program staff).
Seeking and/or obtaining unauthorized access to examination materials.
Using falsified or altered certificates, score reports, or other documents or electronic
media to misrepresent Certification status.
Except as authorized by the Testing Delivery Partners or Cisco, possession in the testing
area of any materials or equipment including but not limited to cellular phones, hand-
held computers, laptop computers, tablets, electronic devices, cameras, any recording
devices, watches, wallets, backpacks, briefcases, purses, hats, car keys, bags, vests, coats,
books, notes, paper or documents and any writing materials.

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 Providing falsified information, documentation or statements as a means of a false
identity, false address or solicitation of someone to take a test on another's behalf.
Intentionally or otherwise repeatedly causing a disturbance of any kind in a testing facility.
Removing or attempting to remove exam material (in any format) from the testing area.
Tampering with the operation of the testing facility computer or attempting to use it for
any use other than taking a Cisco certification examination.
Violating the Cisco exam retake policy described on the Certification Exam Policies page
located at: http://www.cisco.com/go/exampolicy/.
Giving, receiving, or obtaining unauthorized assistance during the examination or
attempting to do so.
Making notes of any kind while in the secure areas of the test center except on the writing
materials provided at the test center for this purpose.
Failing to adhere to any Cisco or Test Delivery Partners policy, procedure, rule, or
instruction.
Altering or misrepresenting examination scores.
Sharing candidate registration account information with third parties.
Allowing another person, or an organization in which you are not actively involved, to use
your certification credentials to obtain employment or promotions.
Using Cisco support services falsely, fraudulently or otherwise without authorization
(including, but not limited to, providing CCIE credentials to another person or organization
or obtaining Cisco product under a false warranty claim) (the foregoing is referred to as
Service Abuse).

4.2 Violations of the Candidate Conduct Policy. If Cisco, in its sole discretion, determines that you
have violated the Candidate Conduct Policy set forth in Section 4.1, you will receive written notice
of the violation(s) and sanctions. It will be your sole responsibility to ensure that Cisco has your
current postal address and email address and any notice by Cisco will be effective to the last postal
address and/or email address you provided to Cisco. Sanctions available under this Agreement,
either for violations of the Candidate Conduct Policy under Section 4.1 or Certification revocation
under Section 3.3 include, but are not limited to, cancellation of your exam score, a temporary or
permanent ban on future Cisco examinations, and the cancellation of previously earned Cisco
Certifications. Upon any Certification revocation under Section 3.3, or any other cancellation of
your Cisco Certification, you must immediately refrain from further use of such Certification status
(e.g., holding yourself out as Certified). If your Cisco Certification is suspended for whatever
reason, you may not use such Certification status during the period of suspension.

4.3 Accuracy and Integrity of Examination Process. Following completion of your exam, you may be
provided a preliminary score report indicating an exam score; however, this is not your official
score. You may view your official exam score at www.pearsonvue.com/authenticate . Due to
various levels of difficulty and complexity of exams, official exam scores may take time to post
after your exam appointment. Cisco and/or the Testing Delivery Partner will review your exam
record for scoring accuracy, for evidence of possible misconduct, and for response patterns that
may suggest that your scores do not represent a valid measure of your knowledge or competence
as sampled by the examination (measurement error). Cisco reserves the right to invalidate your
exam score and certification result, even after your official exam score has been posted on the
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 aforementioned website, if review of your exam record reveals scoring inaccuracies (attributable
to Cisco or the Testing Delivery Partner) or response patterns indicative of possible misconduct or
measurement error. If Cisco determines that your exam score is invalid, you will be advised of
options for retaking the examination, provided however, if Cisco reasonably determines that your
response patterns are indicative of possible misconduct, then Cisco may invalidate your score and
consider your actions as a violation of Section 4.1 (Candidate Conduct Policy).
4.4 Appeals. In the event that sanctions are imposed pursuant to Section 4.2, or your exam score is
invalidated pursuant to Section 4.3, you will have thirty (30) calendar days from the date of your
notification letter, unless the notification explicitly provides a different period of time other than
the thirty (30) days, to file an appeal. If you believe you have valid grounds for an appeal, please
contact Cisco within the appeals period at www.cisco.com/go/certappeals complete the
submission requirements for the Candidate Appeals Submission Form and submit it as instructed.
Cisco may use third party(ies), including its Testing Delivery Partner, to manage its activities,
including the appeals process, on Ciscos behalf. Such third parties are authorized to communicate
directly with you on Ciscos behalf. Any communication will explicitly state that the third party is
authorized by Cisco to act on its behalf. Incomplete submissions will not be considered nor will
requests be received after the thirty (30) calendar day period. If Cisco determines that a written
request for appeal is filed within the allowable time, the submission follows required guidelines
for consideration and the original sanction and invalidation decision is upheld by Cisco, such appeal
and the information submitted by you will be forwarded to the Cisco Candidate Appeals
Committee for consideration. You may expect to receive a written response from Cisco
Certifications within ninety (90) calendar days after the Appeals Committee meets. Decisions
rendered by the Appeals Committee are final. For more information about the appeals process, go
to the Q&As on Cisco.com at http://www.cisco.com/go/certappealsqa.

5 TERM AND TERMINATION

5.1 Term. The Agreement commences when you first accept this Agreement and shall remain in effect
until terminated as set forth below.
5.2 Termination for Convenience. Either you or Cisco may terminate this Agreement at any time, with
or without cause, upon thirty (30) days written notice to the other.
5.3 Termination By Cisco. Cisco may, in its sole discretion, terminate this Agreement at any time if
you breach any of the material terms of this Agreement, or if you violate or fail to meet any
Program requirements.
5.4 Notice of termination. All notices of termination must be made in accordance with the notice
requirements set forth in Section 9.6 below. Cisco will provide you written notice of termination
at your last known address. Termination notices sent by Cisco are effective as of the date set forth
in the notice. Written notices of termination directed to Cisco are effective upon receipt by Cisco.
Cisco, without waiving its right to immediately terminate this Agreement, may provide you with
thirty (30) days notice to correct any default if this Agreement is terminated for breach under
Section 5.3. If Cisco permits such a cure period, your failure to cure any default within the cure
period shall automatically cause the termination of this Agreement without further notice.
5.5 Effect of Termination. Upon the termination of this Agreement or Ciscos revocation of your
Certification, you shall immediately cease to represent yourself as Cisco Certified.

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6 LIMITATION OF LIABILITY
IN NO EVENT SHALL CISCO BE LIABLE FOR ANY INDIRECT, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL
DAMAGES, INCLUDING LOST PROFITS, OF ANY KIND REGARDLESS OF THE FORM OF ACTION,
WHETHER IN CONTRACT, TORT (INCLUDING NEGLIGENCE), STRICT LIABILITY, OR OTHERWISE, EVEN
IF CISCO HAS BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. THIS LIMITATION WILL APPLY
NOTWITHSTANDING ANY FAILURE OF ESSENTIAL PURPOSE OF ANY LIMITED REMEDY PROVIDED
HEREIN. CISCOS MAXIMUM LIABILITY UNDER THIS AGREEMENT SHALL NOT EXCEED THE EXAM FEE
YOU PAID TO CISCO FOR YOUR MOST RECENT EXAM.

7 PRIVACY AND DELIVERY OF CERTIFICATION INFORMATION TO THIRD PARTIES

Cisco respects and is committed to protecting your personal information. Our privacy statements as
incorporated into this Agreement by this reference, may be found at
http://www.cisco.com/web/siteassets/legal/privacy_full.html and reflect current global principles
and standards on handling personal information notice and choice of data use, data access and
integrity, security, onward transfer and enforcement/oversight.

You acknowledge that your personal information includes, without limitation, your photograph,
signature, biometric data or any other personally identifying data collected from you by Cisco or its
authorized agents, and you agree to allow Cisco and/or its agents to gather and store this
information. Your personal information may be shared outside Cisco and its authorized third party
vendors under the following conditions and you consent to such disclosure by your execution of this
Agreement:

Verification of Certification. Cisco often receives requests from third parties, particularly
employers, to verify an individuals Certification status. Cisco may, but has no obligation
to, provide such information about your Certification status to others. Cisco provides such
information as a courtesy to you, and you agree that Cisco has no liability for providing
this information. Such requests may come directly from a third party or from you.
Information Cisco provides may include, but is not limited to, your full name, Cisco
identification number, certification(s), certification date(s) and certification expiration
date(s). Where such information is provided through a publicly available verification tool
managed by Cisco, you agree that Cisco may collect, maintain and provide such
information on its verification tool. If you do not agree, you may request that your
information be removed from Ciscos verification tool by contacting
www.cisco.com/go/certsupport.
Data Sharing. In addition to Ciscos online privacy statements covering personal
information sharing, Cisco may also share your personal information with other
consultants and third party vendors, such as testing centers and Testing Delivery Partners,
if necessary, for delivery or administration of the Programs. All parties with which Cisco
shares your personal information are bound by confidentiality agreements.
Limited Disclosure. In addition to the permitted disclosures stated herein, Cisco may
share your information in the following ways: (a) to comply with the law or legal process
(such as responding to subpoenas or court orders), (b) to exercise our legal rights or
defend against legal claims related to this Agreement, (c) to investigate, prevent, or take
action regarding illegal activities, suspected or potential fraud, and brand protection
matters (such as use of Cisco's trademark without a license), and (d) situations involving
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 potential threats to the physical safety of any person. At Ciscos sole discretion, or as
required by applicable law, Cisco will notify you as to what information has been provided
to the legal authorities.
You can review your personal information and make change requests by accessing
https://i7lp.integral7.com/durango/do/login?ownername=cisco&channel=cisco&basechannel=inte
gral7. It is your responsibility to ensure that your personal information is correct and kept current.

8 ASSIGNMENTS
You may not assign any rights, licenses or obligations received under this Agreement to anyone. Any
attempted assignment in violation of this Agreement is null and void and without effect.

9 MISCELLANEOUS
9.1 Waiver and Modification. You waive any right to challenge the validity and enforceability of this
Agreement on the grounds that it was transmitted and entered into electronically. You agree that
entering into the Agreement electronically is equivalent to signing the Agreement. Failure by
either of us to enforce any provision of this Agreement will not be deemed a waiver of future
enforcement of that or any other provision. Any waiver, amendment or other modification of any
provision of this Agreement will be effective only if in writing and signed by both you and Cisco.
9.2 Severability. If a court of competent jurisdiction finds any provision of this Agreement to be
unenforceable, that provision of the Agreement will be enforced to the maximum extent
permissible so as to affect the intent of the provision, and the remainder of this Agreement will
continue in full force and effect.
9.3 Survival. Sections 2 (Confidentiality and Intellectual Property Ownership), 3.3 (Certification
Revocation), 3.4 (Employer Notification), 4.2 (Violations of the Candidate Conduct Policy), 5.5
(Effect of Termination), 6 (Limitation of Liability), 7 (Privacy and Delivery of Certification
Information to Third Parties), and 9 (Miscellaneous) will survive termination of this Agreement.
9.4 Controlling Law and Jurisdiction. If you reside in a country that is not a member of the European
Union, this Agreement and any action related thereto shall be governed, controlled, interpreted
and defined by and under the laws of the State of California and the United States, without regard
to its conflicts of laws provisions. Unless otherwise waived by Cisco at its sole discretion, the
exclusive jurisdiction and venue of any action arising out of or relating to this Agreement shall be
the Superior Court of California for the County of Santa Clara or the United States District Court
for the Northern District of California. Both you and Cisco submit to the exclusive jurisdiction and
venue of such courts for the purpose of any such action, and specifically disclaim the United
Nations Convention on Contracts for the International Sale of Goods. If you reside in a country that
is a member of the European Union, this Agreement and any action related thereto shall be
governed, controlled, interpreted and defined by and under the laws of England. Both you and
Cisco accept the exclusive jurisdiction of the English courts, provided that Cisco shall at all times
have the right to commence proceedings in any other court or arbitral tribunal of its choice within
the European Union or otherwise appropriate jurisdiction for interim injunctive relief for
protection of intellectual property rights. Both you and Cisco specifically disclaim the United
Nations Convention on Contracts for the International Sale of Goods.

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9.5 Entire Agreement. This Agreement constitutes the entire agreement between you and Cisco with
respect to the subject matter hereof, and supersedes all prior and contemporaneous
understandings or agreements, written or oral, regarding such subject matter.
9.6 Notices. All notices sent or required to be sent shall be in writing or by e-mail to the other party
at the address for the other party set forth below, or such other address as is provided in writing
or via e-mail to the other. It shall be your sole responsibility to ensure that Cisco has a current
address for you. Cisco may notify you of changes to Certification rules, exam policies, testing
policies, and other policies and procedures by posting on Cisco.com.

9.7 If you do not agree to the terms set forth in this Agreement, select Decline, in which case
Cisco shall have the right to decline to administer or have administered the requested
certification test. You shall forfeit your entire exam fee if you select Decline.

Cisco Certifications Agreement - signature page by minor and his or her legal guardian

PLEASE NOTE: You only need to mail or scan the last page of this Agreement, but by doing so you
acknowledge that you are bound by the terms and conditions of the entire Agreement.

Cisco reserves the right to use any technologies and methods for verifying the identity of candidates. Such
technology may include, without limitation, personally identifiable information, challenge questions,
identification numbers, photographic information, palm vein verification, signature verification and other
measures to protect against fraud and abuse.

YOU HEREBY REPRESENT TO CISCO THAT YOU: (1) HAVE READ AND UNDERSTOOD THE TERMS OF THIS
AGREEMENT; AND (2) ARE EIGHTEEN YEARS OF AGE OR OLDER.

CERTIFICATION IS NOT PERMITTED FOR CANDIDATES UNDER THIRTEEN YEARS OLD. YOU MAY BE
PERMITTED TO RECEIVE CERTIFICATION IF YOU ARE AGE THIRTEEN THROUGH SEVENTEEN, BUT YOU
MUST PROVIDE PARENT PERMISSION AS DEFINED IN SECTION 3.5. YOU ACKNOWLEDGE THAT CISCO IS
RELYING UPON SUCH REPRESENTATIONS IN GRANTING CERTIFICATION. CISCO SHALL HAVE THE RIGHT TO
DENY CERTIFICATION SHOULD YOU FAIL TO MEET THESE REQUIREMENTS OR IN THE EVENT OTHERWISE
PROHIBITED BY LOCAL LAW.

FOR USE BY CERTIFICATION CANDIDATES NOT DELIVERING THIS AGREEMENT ELECTRONICALLY.

CERTIFICATION CANDIDATES SUBMITTING THIS AGREEMENT VIA MAIL OR SCAN SHOULD SIGN BELOW AS
INDICATED.

Signature:
Date:

Please Print Clearly. Illegible Agreements will delay your certification.

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 Print Legal Name: E-mail:

Address: City, State:

Country: Postal Code:

Phone: ( )

CSCO Number:

Parent or Legal Guardian

Printed Name:

Parent or Legal Guardian Signature: Date:

The addresses below are provided for those individuals who are minors and those with limited access to
the World Wide Web. Please note that any scanned or mailed agreements require special handling and
are manually entered into the database. Manual entry may take up to 15 business days to process.
Cisco is not responsible for any errors resulting from illegible submissions.

If the last exam you took was a:

CCIE exam, mail case to: Any other exam, mail case to:

Cisco Systems, Inc. Cisco Systems, Inc.

Attn: CCIE Program Attn: Cisco Certifications

170 West Tasman Driv e 170 West Tasman Driv e

San Jose, Ca. USA 95134 San Jose, Ca. USA 95134

Scan and attach at Scan and attach at

www.cisco.com/go/certsupport www.cisco.com/go/certsupport

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