HP Probook 450 G3 Notebook PC: Maintenance and Service Guide
HP Probook 450 G3 Notebook PC: Maintenance and Service Guide
HP Probook 450 G3 Notebook PC: Maintenance and Service Guide
iii
iv Important Notice about Customer Self-Repair Parts
Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft
surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter comply with
the user-accessible surface temperature limits defined by the International Standard for Safety of
Information Technology Equipment (IEC 60950-1).
v
vi Safety warning notice
Table of contents
vii
5 Removal and replacement procedures for Customer Self-Repair parts ............................................................. 33
Component replacement procedures .................................................................................................................. 33
Battery ............................................................................................................................................... 34
Service doors ..................................................................................................................................... 35
Optical drive ....................................................................................................................................... 37
Hard drive .......................................................................................................................................... 39
Memory modules ............................................................................................................................... 41
WLAN/Bluetooth combo card ............................................................................................................ 43
WWAN module ................................................................................................................................... 45
M.2 solid-state drive ......................................................................................................................... 47
Keyboard ........................................................................................................................................... 48
6 Removal and replacement procedures for Authorized Service Provider parts ................................................... 53
Component replacement procedures .................................................................................................................. 53
Top cover ........................................................................................................................................... 53
Fingerprint reader assembly ............................................................................................................. 57
Power button board .......................................................................................................................... 59
USB/audio board ................................................................................................................................ 61
Function board .................................................................................................................................. 63
Card reader board .............................................................................................................................. 65
Fan ..................................................................................................................................................... 67
Optical drive connector cable ............................................................................................................ 69
Battery connector cable .................................................................................................................... 70
System board .................................................................................................................................... 71
RTC battery ........................................................................................................................................ 74
Speaker assembly ............................................................................................................................. 76
Heat sink assembly ........................................................................................................................... 78
Display assembly ............................................................................................................................... 81
Power connector and cable ............................................................................................................... 86
viii
Choosing MultiBoot preferences ....................................................................................................... 90
Setting a new boot order in Computer Setup ................................................................. 90
Dynamically choosing a boot device using the f9 prompt ............................................. 90
Setting a MultiBoot Express prompt .............................................................................. 91
Entering MultiBoot Express preferences ........................................................................ 91
Using HP Sure Start (select models only) ............................................................................................................ 91
ix
Restoring factory settings in Computer Setup ............................................................................... 103
Updating the BIOS .............................................................................................................................................. 103
Determining the BIOS version ......................................................................................................... 103
Downloading a BIOS update ............................................................................................................ 104
x
15 Backup and Recovery in Ubuntu Linux ........................................................................................................ 120
Creating backups ............................................................................................................................................... 120
Backing up your information ............................................................................................................................. 120
Performing a system recovery .......................................................................................................................... 121
USB Recovery option (select models only) ....................................................................................................... 121
Remove everything and reinstall Ubuntu ......................................................................................................... 122
xi
xii
1 Product description
Processors 6th generation, Intel Core i7 processor, Dual Core (4-MB L3 cache, 15 W)
eDP flat
eDP slim
1 or 2 WLAN antennas
1
Category Description UMA Discrete
8192 MB (8192 1)
4096 MB (4096 1)
2048 MB (2048 1)
Primary storage Supports 7-mm/9.5-mm, 2.5-in SATA hard drives with HP 3D DriveGuard
Customer-accessible
2.0-TB, 5400-rpm
1-TB, 5400-rpm
500-GB, 7200-rpm
500-GB, 5400-rpm
256 GB TLC
128 GB TLC
Fixed optical drives Supports the following 9.5-mm SATA optical drives:
DVD-ROM
DVD+/-RW SuperMulti DL
Conexant CX7501
7260NGW Intel Dual Band Wireless-AC 7260 802.11ac, Dual Band, 2x2 Wi-Fi +
Bluetooth 4.0
Intel Dual Band Wireless-AC 3165 802.11ac, Dual Band, 11 Wi-Fi + Bluetooth 4.0
Wireless Personal Area Network (PAN) only supported by Bluetooth 4.0 combo card
Two WWAN antennas built into display assembly (world-wide 5 band, configured with
panels)
VGA (Dsub 15-pin) supporting 2048 1536 external resolution at 50-GHz (hot plug/
unplug with auto-detect)
HDMI 1.4
Multi-pin AC port
Keyboard/pointing Keyboards
devices
HP Advanced Keyboard
3
Category Description UMA Discrete
Touchpad requirements
65-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin)
65-W Smart AC adapter (EM) with localized cable plug support (3-wire plug with ground
pin)
45-W Smart AC adapter with localized cable plug support (3-wire plug with ground pin)
Power cords
Batteries
Security lock
TPM support
Preinstalled:
Windows 7 Professional 64
Windows 7 Professional 32
Windows 10 Home 64
Windows 10 Professional 64
FreeDOS 2.0
DRDVD Windows 10
DRDVD Windows 7
Windows 7 Professional 32
Windows 7 Professional 64
Windows 10 Professional 64
Web-only support:
Windows 7 Professional 32
Windows 7 Enterprise 64
Windows 7 Enterprise 32
5
Category Description UMA Discrete
Windows 10 Enterprise
Certified:
Microsoft WHQL
AC adapter
Battery (system)
Hard drive
Memory module
WWAN module
WLAN module
Keyboard
Display
Component Description
(1) Wireless antennas* (select products only) Send and receive wireless signals to communicate with wireless local
area networks (WLANs) and wireless wide area networks (WWANs).
(3) Webcam light (select products only) On: The webcam is in use.
(4) Webcam (select products only) Records video and captures photographs. Some models allow you to
video conference and chat online using streaming video.
Windows 7: Select Start > All Programs > Communication and Chat
> HP Webcam.
Windows 10: Type camera in the taskbar search box, and then
select Camera.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region. To access this guide:
Windows 7: Select Start > All Programs > HP Help and Support > HP Documentation.
Display 7
Component Description
Windows 8.1: From the Start screen, type support, and then select the HP Support Assistant app.
Windows 10: Select Start, select All apps, select HP Help and Support, and then select HP Documentation.
Top
TouchPad
Component Description
(2) TouchPad zone Reads your finger gestures to move the pointer or activate
items on the screen.
(3) Left TouchPad button Functions like the left button on an external mouse.
(4) Right TouchPad button Functions like the right button on an external mouse.
Component Description
(2) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(5) Wireless light On: An integrated wireless device, such as a wireless local area
network (WLAN) device and/or a Bluetooth device, is on.
Top 9
Buttons, speakers, and fingerprint reader
Component Description
(1) Power button When the computer is off, press the button to turn on the
computer.
Windows 7: Select Start > Control Panel > System and Security
> Power Options.
Windows 8.1: From the Start screen, type power, select Power
and sleep settings, and then select Power and sleep from the
list of applications.
Windows 10: Type power in the taskbar search box, and then
select Power and sleep settings.
or
(3) Wireless button Turns the wireless feature on or off but does not establish a
wireless connection.
(5) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password
logon.
Keys
Component Description
(1) esc key Displays system information when pressed in combination with
the fn key.
Windows 8.1: Returns you to the Start screen from an open app
or the Windows desktop.
NOTE: Pressing the Windows key again will return you to the
previous screen.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Function keys Execute frequently used system functions when pressed in
combination with the fn key.
Top 11
Component Description
(5) num lock key Turns the integrated numeric keypad on and off.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard that
enables you to add, subtract, and perform other numeric tasks.
When num lock is on, the integrated keypad can be used like an
external numeric keypad.
Front
Component Description
(1) Drive light Blinking white: The hard drive is being accessed.
(2) Memory card reader Reads optional memory cards that store, manage, share,
or access information.
Component Description
(1) Service door Provides access to the wireless LAN (WLAN) module slot,
the WWAN module slot, and the SIM card slot.
Windows 10:
- or -
(2) Battery lock latch Locks the battery in the battery bay.
Bottom 13
Component Description
(6) Service door Provides access to the hard drive bay and the memory
module slots.
(7) SIM card slot Supports a wireless subscriber identity module (SIM) card.
The SIM card slot is located inside the service door.
Component Description
(1) Security cable slot Attaches an optional security cable to the computer.
(6) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High Definition Multimedia Interface (HDMI)
device.
(7) USB 3.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
Left 15
Right
Component Description
(1) Optical drive (select products only) Depending on your computer model, reads an optical disc or
reads and writes to an optical disc.
(2) Optical drive eject button (select products only) Releases the optical drive disc tray.
(3) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional microphone-only devices.
Windows 7:
Select Start > All Programs > HP Help and Support > HP
Documentation.
Windows 8.1:
From the Start screen, type support, and then select the HP
Support Assistant app.
or
From the Windows desktop, click the question mark icon in the
notification area, at the far right of the taskbar.
Windows 10:
Select Start, select All apps, select HP Help and Support, and
then select HP Documentation.
(4) USB 2.0 ports (2) Connect an optional USB device, such as a keyboard, mouse,
external drive, printer, scanner or USB hub.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, or on the back of the display.
Service labelProvides important information to identify your computer. When contacting support, you
will probably be asked for the serial number, and possibly for the product number or the model number.
Locate these numbers before you contact support.
Your service label will resemble one of the examples shown below. Refer to the illustration that most
closely matches the service label on your computer.
Component
Component
Labels 17
3 Illustrated parts catalog
Touch displays are only spared as entire hinge-ups; touch displays are not spared at the
subcomponent level.
Non-touch displays are ONLY spared at the subcomponent level. For more information about
display components, see Display components on page 23.
NOTE: For a detailed list of keyboard country codes, see Keyboard on page 48.
No backlight 827028-xxx
Backlit 827029-xxx
(20) Hard drive Hardware Kit (includes bracket and screws) 828147-001
8-GB 693374-001
4-GB 691740-001
2-GB 691739-001
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter (Worldwide) 792610-001
Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2 (Worldwide) 792611-001
Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230 MOW (Most of World) 797884-001
Plastics Kit
(3) Fingerprint reader insert (for use in models without a fingerprint reader)
FHD 828423-001
HD 828422-001
Display components 23
Item Description Spare part number
(6) Display rear cover (includes wireless antennas, foil, and grounding wires)
Cable Kit
AC adapters
65-W Smart AC power adapter, 4.5 mm barrel connector (for use only in Asia, the Peoples Republic of 714657-001
China, and India)
45-W Smart AC adapter, nPFC, 4.5 mm, 2 prong (for use in Japan) 742436-001
Mouse
Case
Rubber Kit (includes rubber base enclosure screw covers, mylar display bezel screw covers, and display 828415-001
bezel rubber caps)
Miscellaneous parts 27
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
Flat-bladed screwdriver
Phillips P0 and P1 screwdrivers
Torx T8 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
CAUTION: Using excessive force during disassembly and reassembly can damage plastic parts. Use care
when handling the plastic parts. Apply pressure only at the points designated in the maintenance
instructions.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables
tear easily.
Drive handling
CAUTION: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing a diskette drive or optical drive, be sure that a diskette or disc is not in the drive and be sure
that the optical drive tray is closed.
Handle drives on surfaces covered with at least one inch of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive, an optical drive, or a diskette drive, place it in a static-proof bag.
Avoid exposing a hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package FRAGILE.
Service considerations 29
Grounding guidelines
Electrostatic discharge damage
Electronic components are sensitive to electrostatic discharge (ESD). Circuitry design and structure determine
the degree of sensitivity. Networks built into many integrated circuits provide some protection, but in many
cases, ESD contains enough power to alter device parameters or melt silicon junctions.
A discharge of static electricity from a finger or other conductor can destroy static-sensitive devices or
microcircuitry. Even if the spark is neither felt nor heard, damage may have occurred.
An electronic device exposed to ESD may not be affected at all and can work perfectly throughout a normal
cycle. Or the device may function normally for a while, and then degrade in the internal layers, reducing its life
expectancy.
CAUTION: To prevent damage to the computer when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Use nonmagnetic tools.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
The following table shows how humidity affects the electrostatic voltage levels generated by different
activities.
Relative humidity
Workstation guidelines
Service considerations 31
Equipment guidelines
Grounding equipment must include either a wrist strap or a foot strap at a grounded workstation.
When seated, wear a wrist strap connected to a grounded system. Wrist straps are flexible straps with a
minimum of one megohm 10% resistance in the ground cords. To provide proper ground, wear a strap
snugly against the skin at all times. On grounded mats with banana-plug connectors, use alligator clips
to connect a wrist strap.
When standing, use foot straps and a grounded floor mat. Foot straps (heel, toe, or boot straps) can be
used at standing workstations and are compatible with most types of shoes or boots. On conductive
floors or dissipative floor mats, use foot straps on both feet with a minimum of one megohm resistance
between the operator and ground. To be effective, the conductive strips must be worn in contact with
the skin.
The following grounding equipment is recommended to prevent electrostatic damage:
Antistatic tapes
Antistatic smocks, aprons, and sleeve protectors
Conductive bins and other assembly or soldering aids
Nonconductive foam
Conductive tabletop workstations with ground cords of one megohm resistance
Static-dissipative tables or floor mats with hard ties to the ground
Field service kits
Static awareness labels
Material-handling packages
Nonconductive plastic bags, tubes, or boxes
Metal tote boxes
Electrostatic voltage levels and protective materials
The following table lists the shielding protection provided by antistatic bags and floor mats.
CAUTION: The Customer Self-Repair program is not available in all locations. Installing a part not supported
by the Customer Self-Repair program may void your warranty. Check your warranty to determine if Customer
Self-Repair is supported in your location.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
This chapter provides removal and replacement procedures for Customer Self-Repair parts.
There are as many as 17 screws that must be removed, replaced, or loosened when servicing Customer Self-
Repair parts. Make special note of each screw size and location during removal and replacement.
CAUTION: Removing a battery that is the sole power source for the computer can cause loss of information.
To prevent loss of information, save your work and shut down the computer through Windows before
removing the battery.
NOTE: The battery release latch automatically returns to its original position.
3. Pivot the battery (3) upward, and then remove the battery (4) from the computer.
There is a small service door and a large service door on the bottom of the computer. The large service door
provides access to the hard drive, memory modules, and optical drive. The small service door provides access
to the WLAN module, M.2 SSD drive, and keyboard release access hole.
Before removing the service doors, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
To remove the service doors:
1. To remove the large service door:
a. Loosen the large service door screw (1).
b. Slide the service door off the computer (2).
2. To remove the small service door:
a. Remove the small service door screw (3).
Hard drives
4. To remove the hard drive cover from the hard drive, remove the 4 Phillips PM3.03.5 screws (1) that
secure the bracket to the drive, and then lift the cover off the drive (2).
CAUTION: Failure to update the computer to the latest BIOS prior to installing new memory may result in
various system problems.
To update BIOS:
1. Navigate to www.hp.com.
2. Click Support & Drivers > click Drivers & Software.
3. In the Enter a product name/number box, type the computer model information, and then click Search.
4. Click the link for the computer model.
5. Select the operating system, and then click Next.
6. Under Step 2: Select a Download, click the BIOS link.
7. Click the link for the most recent BIOS.
8. Click the Download button, and then follow the on-screen instructions.
Before removing the memory module, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the large service door (see Service doors on page 35).
Remove the memory module:
1. Spread the retaining tabs (1) on each side of the memory module slot to release the memory module.
(The edge of the module opposite the slot rises away from the computer.)
NOTE: Memory modules are designed with a notch to prevent incorrect insertion into the memory
module slot.
NOTE: The computer uses two memory sockets. The top socket houses the expansion memory
module and the bottom socket houses the primary memory module. The removal procedure is the same
for both memory sockets.
Realtek RTL8723BE 802.11b/g/n 1x1 Wi-Fi + BT4.0 Combo Adapter (Worldwide) 792610-001
Realtek RTL8723BE bgn 1x1 + BT 4 LE PCIe+USB NGFF 2230 M.2 (Worldwide) 792611-001
Broadcom 943228 abgn 2x2 + BT 4 LE PCIe+USB NGFF 2230 MOW (Most of World) 797884-001
NOTE: The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1.
The WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2. If the
computer is equipped with an 802.11a/b/g/n WLAN module, the yellow WLAN antenna cable connects to
the middle terminal on the WLAN module.
2. Remove the Phillips PM2.04.0 screw (2) that secures the WLAN module to the computer. (The edge of
the module opposite the slot rises away from the computer.)
NOTE: WLAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WLAN antennas are not connected to the terminals on the WLAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
NOTE: WWAN modules are designed with a notch to prevent incorrect insertion.
NOTE: If the WWAN antennas are not connected to the terminals on the WWAN module, the protective
sleeves must be installed on the antenna connectors, as shown in the following illustration.
For use in country Spare part For use in country Spare part For use in country Spare part
or region number or region number or region number
NOTE: A cable (or cables) connect the bottom of the keyboard to the system board. Make sure not to
prematurely pull the cables out of the system board connector.
CAUTION: Components described in this chapter should only be accessed by an authorized service provider.
Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information on
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
This chapter provides removal and replacement procedures for Authorized Service Provider only parts.
There are as many as 60 screws that must be removed, replaced, or loosened when servicing Authorized
Service Provider only parts. Make special note of each screw size and location during removal and
replacement.
Top cover
NOTE: Top cover spare part kits include the touchpad assembly.
3. Remove the 7 Phillips PM2.03.0 screws that secure the top cover to the computer.
54 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the 11 Torx T8M2.56.0 screws that secure the top cover to the computer.
8. Pry the top cover off the computer starting at the top (1), and then working around the right (2), bottom
(3), and left (4) sides.
NOTE: The top cover may be difficult to remove from the computer. Be careful not to damage the top
cover when attempting to remove it.
56 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fingerprint reader assembly
Description Spare part number
Fingerprint reader insert (part of the Plastics Kit; for use in models without a fingerprint reader) 828414-001
58 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Power button board
Description Spare part number
60 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
USB/audio board
Description Spare part number
62 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Function board
Description Spare part number
64 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Card reader board
Description Spare part number
NOTE: Before you remove the card reader, make sure nothing (memory card or plastic insert) in installed.
3. Turn the board upside down (1), and then disconnect the cable from the board (2).
66 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Fan
Description Spare part number
Fan 827040-001
NOTE: To properly ventilate the computer, allow at least 7.6 cm (3.0 in) of clearance on the left side of the
computer. The computer uses an electric fan for ventilation. The fan is controlled by a temperature sensor and
is designed to turn on automatically when high temperature conditions exist. These conditions are affected by
high external temperatures, system power consumption, power management/battery conservation
configurations, battery fast charging, and software requirements. Exhaust air is displaced through the
ventilation grill located on the left side of the computer.
68 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Optical drive connector cable
Before removing the optical drive connector cable, follow these steps:
1. Shut down the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect all external devices connected to the computer.
3. Disconnect the power from the computer by first unplugging the power cord from the AC outlet, and
then unplugging the AC adapter from the computer.
4. Remove the battery (see Battery on page 34).
5. Remove the following components:
a. Service doors (see Service doors on page 35).
b. Optical drive (Optical drive on page 37)
c. Hard drive (Hard drive on page 39)
d. Keyboard (see Keyboard on page 48)
e. Top cover (see Top cover on page 53)
Remove the optical drive connector cable:
1. Disconnect the optical drive connector cable from the system board (1).
2. Rotate the side of the connector upward (2) and then remove the connector from the computer (3).
70 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
System board
NOTE: All system board spare part kits include replacement thermal material.
3. Remove the 2 Phillips PM2.55.0 screws (1) that secure the system board to the computer.
72 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the system board from the computer (2).
74 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
3. Remove the battery from the system board (2).
76 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
4. Remove the speakers from the top cover (3).
NOTE: When reinstalling the speakers, make sure the rubber gaskets in each screw hole (4) are
correctly in place.
78 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
b. Lift the heat sink from the system board (7).
NOTE: For discrete models, thoroughly clean thermal material from the surfaces of the system
board components (1)(3) and the heat sink (2)(4) each time you remove the heat sink. All heat sink
and processor spare part kits include thermal material.
UMA models:
a. To remove the UMA heat sink assembly, in the order indicated on the heat sink, loosen the 4
captive Phillips screws (1)(4) that secure the heat sink to the system board.
NOTE: For UMA models, thoroughly clean thermal material from the surfaces of the system
board component (1) and the heat sink (2) each time you remove the heat sink. All heat sink and
processor spare part kits include thermal material.
80 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
Display assembly
Touch displays are only spared as entire hinge-ups; touch displays are not spared at the subcomponent level.
Non-touch displays are ONLY spared at the subcomponent level. For more information about display
components, see Display components on page 23.
CAUTION: When installing the display assembly, be sure that the wireless antenna cables are routed
and arranged properly.
Failure to properly route the antennas can result in degradation of the computer's wireless performance.
6. To remove the display bezel, remove the 2 screw covers (1) and the 2 Phillips PM2.04.0 screws (2) from
the bottom corners of the display bezel.
7. Flex the top (1) of the bezel, the inside edges of the left and right sides (2), and then the bottom (3) of
the bezel until it disengages from the display enclosure.
82 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
8. Remove the display bezel (4).
The display bezel is available using spare part number 828406-001 in models without a webcam and
828407-001 in models with a webcam. Display bezel mylar screw covers are available in the Rubber Kit,
spare part number 828415-001.
9. If it is necessary to replace the webcam or microphone module, disconnect the cable from the module
(1), and then gently pull the module away from the double-sided tape on the display enclosure (2).
The webcam module is available using spare part number 826395-001. The microphone module is
available using spare part number 826385-001.
11. Rotate the display panel all the way over (1), and then lift the tape from atop the connector (2) and
disconnect the cable from the rear of the panel (3).
12. Remove the display panel from the enclosure.
13. If it is necessary to replace the display hinges, remove the 2 Phillips PM2.03.0 screws at the top (1) and
the 4 broadhead Phillips PM2.53.0 screws at the bottom (2) that secure the display hinges to the
display enclosure.
84 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
14. Remove the display hinges from the display enclosure (3).
Display hinges are available in the Display Hinge Kit using spare part number 828404-001.
15. If it is necessary to replace the display cable, remove the cable from the clips built into the left side of
the display enclosure (1).
16. Remove the cable from the display enclosure (2).
The display/webcam cable is available in the Cable Kit using spare part number 828418-001.
86 Chapter 6 Removal and replacement procedures for Authorized Service Provider parts
7 Computer Setup (BIOS) and MultiBoot in
Windows 7
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
or
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
1. Access Help and Support by selecting Start > All Programs > HP Help and Support > HP Support
Assistant.
2. Select Updates and tune-ups, and then select Check for HP updates now.
3. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
If the update is more recent than your BIOS, make a note of the path to the location on your hard
drive where the BIOS update is downloaded. You will need to access this path when you are ready
to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Select Start > Computer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder on your hard drive that contains the
update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
Using MultiBoot 89
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the Press the ESC key for Startup Menu message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-right corner of the screen, and then
follow the on-screen instructions.
or
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
1. From the Start screen, type support, and then select the HP Support Assistant app.
2. Click Updates and tune-ups, and then click Check for HP updates now.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. From the Start screen, type file, and then select File Explorer.
2. Click your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
Using MultiBoot
About the boot device order
As the computer starts, the system attempts to boot from enabled devices. The MultiBoot utility, which is
enabled at the factory, controls the order in which the system selects a boot device. Boot devices can include
optical drives, diskette drives, a network interface card (NIC), hard drives, and USB devices. Boot devices
contain bootable media or files that the computer needs to start and operate properly.
NOTE: Some boot devices must be enabled in Computer Setup before they can be included in the boot order.
You can change the order in which the computer searches for a boot device by changing the boot order in
Computer Setup. You can also press esc while the Press the ESC key for Startup Menu message is displayed
at the bottom of the screen, and then press f9. Pressing f9 displays a menu that shows the current boot
devices and allows you to select a boot device. Or, you can use MultiBoot Express to set the computer to
prompt you for a boot location each time the computer turns on or restarts.
Using MultiBoot 95
To move the device down in the boot order, use a pointing device to click the down arrow, or press the -
key.
5. To save your changes and exit Computer Setup, click the Save icon in the lower-left corner of the screen,
and then follow the on-screen instructions.
or
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
NOTE: On tablets without keyboards, you can use your finger to make selections.
To scroll up and down, select the up arrow or the down arrow in the upper-right corner of the screen, or
use the up arrow key or the down arrow key on the keyboard.
To close open dialog boxes and return to the main Computer Setup screen, press esc, and then follow
the on-screen instructions.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Start Computer Setup. See Starting Computer Setup on page 98.
2. Select Main, and then select Apply Factory Defaults and Exit.
NOTE: On select products, the selections may display Restore Defaults instead of Apply Factory
Defaults and Exit.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
or
Select the question mark icon in the taskbar.
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. Make a note of the date, name, or other identifier. You may need this information to
locate the update later, after it has been downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
NOTE: If you connect your computer to a network, consult the network administrator before installing
any software updates, especially system BIOS updates.
BIOS installation procedures vary. Follow any instructions that are revealed on the screen after the download
is complete. If no instructions are revealed, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
100 Chapter 9 Computer Setup (BIOS), TPM, and HP Sure Start in Windows 10
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
TPM provides additional security for your computer. You can modify the TPM settings in Computer Setup
(BIOS).
NOTE: If you change the TPM setting to Hidden, TPM is not visible in the operating system.
Computer Setup, or Basic Input/Output System (BIOS), controls communication between all the input and
output devices on the system (such as disk drives, display, keyboard, mouse, and printer). Computer Setup
includes settings for the types of peripherals installed, the startup sequence of the computer, and the
amount of system and extended memory.
NOTE: Use extreme care when making changes in Computer Setup. Errors can prevent the computer from
operating properly.
NOTE: You can use either a pointing device (TouchPad, pointing stick, or USB mouse) or the keyboard
to navigate and make selections in Computer Setup.
To return all settings in Computer Setup to the values that were set at the factory, follow these steps:
1. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
2. Press f10 to enter Computer Setup.
3. Use a pointing device or the arrow keys to select Main > Restore Defaults.
4. Follow the on-screen instructions.
5. To save your changes and exit, click the Save icon in the lower-left corner of the screen, and then follow
the on-screen instructions.
or
Use the arrow keys to select Main > Save Changes and Exit, and then press enter.
Your changes go into effect when the computer restarts.
NOTE: Your password settings and security settings are not changed when you restore the factory settings.
1. Open your web browser. For U.S. support, go to http://www.hp.com/go/contactHP. For worldwide
support, go to http://welcome.hp.com/country/us/en/wwcontact_us.html.
2. Follow the on-screen instructions to identify your computer and access the BIOS update you want to
download.
3. Click the option for software and driver downloads, type your computer model number in the product
box, and then press enter. Follow the on-screen instructions to identify your computer and access the
BIOS update you want to download.
4. Click your specific product from the models listed.
5. Click the appropriate operating system.
6. Go to the BIOS section and download the BIOS software package.
7. Follow the installation instructions as provided with the downloaded BIOS software package.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
HP PC Hardware Diagnostics is a Unified Extensible Firmware Interface (UEFI) that allows you to run diagnostic
tests to determine whether the computer hardware is functioning properly. The tool runs outside the
operating system so that it can isolate hardware failures from issues that are caused by the operating system
or other software components.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode and you
must use the keyboard attached to your tablet.
NOTE: To download the HP PC Hardware Diagnostics (UEFI) tool to a USB drive, see Downloading
HP PC Hardware Diagnostics (UEFI) to a USB device on page 105.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select the type of diagnostic test you want to run, and then follow the
on-screen instructions.
Your computer includes HP and Windows tools to help you safeguard your information and retrieve it if you
ever need to. These tools will help you return your computer to a proper working state, all with simple steps.
This section provides information about the following processes:
Creating recovery media and backups
Restoring and recovering your system
NOTE: This guide describes an overview of backing up, restoring, and recovering options. For more details
about the tools provided, see Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: HP recommends that you print the recovery procedures and save them for later use, in case of
system instability.
In case of system failure, you can use the backup files to restore the contents of your computer. See Backing
up your information on page 108.
Guidelines
When creating recovery media or backing up to discs, use any of the following types of discs (purchased
separately): DVD+R, DVD+R DL, DVD-R, DVD-R DL, or DVDRW. The discs you use will depend on the type
of optical drive you are using.
Be sure that the computer is connected to AC power before you start the recovery media creation
process or the backup process.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
NOTE: The backup process may take over an hour, depending on file size and the speed of the computer.
1. Select Start > All Programs > Maintenance > Backup and Restore.
2. Follow the on-screen instructions to set up your backup, create a system image (select models only), or
create system repair media (select models only).
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows 7 operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows 7 operating system
media on page 110.
NOTE: For detailed instructions on various recovery and restore options, perform a search for these topics
in Help and Support. To access Help and Support, select Start > Help and Support.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. Refer to Help and Support. To access Help and Support, select Start > Help and
Support.
CAUTION: Some Startup Repair options will completely erase and reformat the hard drive. All files you have
created and any software installed on the computer are permanently removed. When reformatting is
complete, the recovery process restores the operating system, as well as the drivers, software, and utilities
from the backup used for recovery.
NOTE: If the Windows partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system DVD and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 110.
3. If the Windows partition is listed, restart the computer, and then press f8 before the Windows operating
system loads.
4. Select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, select Start > Help
and Support.
NOTE: If the HP Recovery partition is not listed, you must recover your operating system and programs
using the Windows 7 operating system media and the Driver Recovery media. For additional information,
see Using Windows 7 operating system media on page 110.
3. If the HP Recovery partition is listed, restart the computer, and then press esc while the Press the ESC
key for Startup Menu message is displayed at the bottom of the screen.
4. Press f11 while the Press <F11> for recovery message is displayed on the screen.
5. Follow the on-screen instructions.
CAUTION: Using a Windows 7 operating system DVD completely erases hard drive contents and reformats
the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To protect your information, use Windows backup and restore utilities to back up individual files and folders,
back up your entire hard drive, create system repair media (select models only) by using the installed optical
drive (select models only) or an optional external optical drive, or create system restore points. In case of
system failure, you can use the backup files to restore the contents of your computer.
From the Start screen, type restore, and then select from the list of displayed options.
NOTE: For detailed instructions on various backup and restore options, perform a search for these topics in
Windows Help and Support.
In case of system instability, HP recommends that you print the recovery procedures and save them for later
use.
NOTE: Windows includes the User Account Control feature to improve the security of your computer. You
may be prompted for your permission or password for tasks such as installing software, running utilities, or
changing Windows settings. For more information, see Windows Help and Support.
NOTE: If you are unable to boot (start up) your computer and you cannot use the system repair media you
previously created (select models only), you must purchase Windows operating system media to reboot the
computer and repair the operating system. For additional information, see Using Windows operating system
media (purchased separately) on page 114.
or
From the Start screen, type pc, and then select This PC.
NOTE: If the Windows partition and the Recovery Image partition are not listed, you must recover your
operating system and programs using the Windows operating system DVD and the Driver Recovery
media (both purchased separately). For additional information, see Using Windows operating system
media (purchased separately) on page 114.
3. If the Windows partition and the Recovery Image partition are listed, restart the computer by pressing
and holding the shift key while clicking Restart.
4. Select Troubleshoot, then select Advanced Options, and then select Startup Repair.
5. Follow the on-screen instructions.
NOTE: For additional information on recovering information using the Windows tools, perform a search for
these topics in Windows Help and Support.
NOTE: If the Recovery Image partition is not listed, you must recover your operating system and
programs using the Windows operating system media and the Driver Recovery media (both purchased
separately). For additional information, see Using Windows operating system media (purchased
separately) on page 114.
3. If the Recovery Image partition is listed, restart the computer, and then press esc while the Press the
ESC key for Startup Menu message is displayed at the bottom of the screen.
4. Press f11 while the Press <F11> for recovery message is displayed on the screen.
5. Follow the on-screen instructions.
CAUTION: Using a Windows operating system media completely erases hard drive contents and reformats
the hard drive. All files that you have created and any software that you have installed on the computer are
permanently removed. When reformatting is complete, the recovery process helps you restore the operating
system, as well as drivers, software, and utilities.
To initiate a full install of the operating system using a Windows operating system DVD:
This chapter provides information about the following processes. The information in the chapter is standard
procedure for most products.
Creating recovery media and backups
Restoring and recovering your system
For additional information, refer to the HP support assistant app.
Type support in the taskbar search box, and then select the HP Support Assistant app.
or
Click the question mark icon in the taskbar.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning any recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
1. Type recovery in the taskbar search box, and then select HP Recovery Manager.
2. Select Create recovery media, and then follow the on-screen instructions.
If you ever need to recover the system, see Recovering using HP Recovery Manager on page 117.
For more information and steps, see the Get started app.
Select the Start button, and then select the Get started app.
Windows offers several options for restoring from backup, refreshing the computer, and resetting the
computer to its original state. For more information see the Get started app.
Select the Start button, and then select the Get started app.
If you need to correct a problem with a preinstalled application or driver, use the Reinstall drivers and/or
applications option (select products only) of HP Recovery Manager to reinstall the individual application
or driver.
Type recovery in the taskbar search box, select HP Recovery Manager, select Reinstall drivers
and/or applications, and then follow the on-screen instructions.
If you want to recover the Windows partition to original factory content, you can choose the System
Recovery option from the HP Recovery partition (select products only) or use the HP Recovery media.
For more information, see Recovering using HP Recovery Manager on page 117. If you have not already
created recovery media, see Creating HP Recovery media (select products only) on page 115.
On select products, if you want to recover the computer's original factory partition and content, or if you
have replaced the hard drive, you can use the Factory Reset option of HP Recovery media. For more
information, see Recovering using HP Recovery Manager on page 117.
On select products, if you want to remove the recovery partition to reclaim hard drive space, HP
Recovery Manager offers the Remove Recovery Partition option.
For more information, see Removing the HP Recovery partition (select products only) on page 119.
IMPORTANT: Recovery through HP Recovery Manager should be used as a final attempt to correct
computer issues.
HP Recovery media must be used if the computer hard drive fails. If you have not already created
recovery media, see Creating HP Recovery media (select products only) on page 115.
To use the Factory Reset option (select products only), you must use HP Recovery media. If you have not
already created recovery media, see Creating HP Recovery media (select products only) on page 115.
If your computer does not allow the creation of HP Recovery media or if the HP Recovery media does not
work, you can obtain recovery media for your system from support. See the Worldwide Telephone
Numbers booklet included with the computer. You can also find contact information from the HP
IMPORTANT: HP Recovery Manager does not automatically provide backups of your personal data. Before
beginning recovery, back up any personal data you want to retain.
Using HP Recovery media, you can choose from one of the following recovery options:
NOTE: Only the options available for your computer display when you start the recovery process.
System RecoveryReinstalls the original operating system, and then configures the settings for the
programs that were installed at the factory.
Factory ResetRestores the computer to its original factory state by deleting all information from the
hard drive and re-creating the partitions. Then it reinstalls the operating system and the software that
was installed at the factory.
The HP Recovery partition (select products only) allows System Recovery only.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps (select products only).
1. Type recovery in the taskbar search box, select Recovery Manager, and then select HP Recovery
Environment.
- or-
For computers or tablets with keyboards attached, press f11 while the computer boots, or press and
hold f11 as you press the power button.
For tablets without keyboards:
Turn on or restart the tablet, and then quickly hold down the volume down button; then select f11.
- or -
Turn on or restart the tablet, and then quickly hold down the Windows button; then select f11.
2. Select Troubleshoot from the boot options menu.
3. Select Recovery Manager, and then follow the on-screen instructions.
NOTE: If the computer does not automatically restart in HP Recovery Manager, change the computer
boot order. See Changing the computer boot order on page 119.
IMPORTANT: For a tablet with a detachable keyboard, connect the keyboard to the keyboard dock before
beginning these steps.
IMPORTANT: After you remove the HP Recovery partition, you will not be able to perform System Recovery
or create HP recovery media from the HP Recovery partition. So before you remove the Recovery partition,
create HP Recovery media; see Creating HP Recovery media (select products only) on page 115.
NOTE: The Remove Recovery Partition option is only available on products that support this function.
2. Select Remove Recovery Partition, and then follow the on-screen instructions.
Recovery after a system failure is as good as your most recent backup. As you add new software and data
files, you should continue to back up your system on a regular basis to maintain a reasonably current backup.
Your computer includes tools provided by HP to help you safeguard your information and retrieve it if ever
needed.
Creating backups
1. Create restore media immediately after you set up the computer. For more information, see Performing
a system recovery on page 121.
2. As you add files, routinely create a backup of your system and personal information.
NOTE: Before you back up your information, be sure you have designated a location to save the
backup files.
4. Click Save and Backup to start the backup and to save the backup settings.
To restore backup files:
1. Select Computer > More Applications > Tools > Backup Manager Restore.
2. Click Backup Source, and then select the location of the backup files.
3. Click Restore Destination, and then select the destination to restore the files.
4. To restore all files from the selected location, click Restore all files. To restore select files only, click
Restore selected files, click Select Files and then select the files to be restored.
5. Under Restore Point, click the time and date of the backup.
6. Click Restore to start restoring the files, or click Cancel to cancel the operation.
NOTE: Your computer may not come equipped with an internal optical drive. In order to create the HP
Factory Image, you may need to plug in an external optical drive.
CAUTION: Using Recovery completely erases hard drive contents and reformats the hard drive. All files you
have created and any software installed on the computer are permanently removed. The recovery tool
reinstalls the original operating system and HP programs and drivers that were installed at the factory.
Software, drivers, and updates not installed by HP must be manually reinstalled. Personal files must be
restored from a backup.
To restore the computer using the HP Factory Image, you must first create the recovery ISO file and then burn
it to an optical disc.
NOTE: HP recommends that you create the HP Factory Image in the event of a system failure.
CAUTION: The USB recovery option does not preserve data present on the computers hard drive or on the
Disk On Key used for the recovery process. Back up any data on the Disk on Key or the notebook that will be
recovered before starting.
NOTE: A file browser window with the Disk On Key Contents displayed will pop up when the key is
mounted. You may close the file browser window if desired. Once the USB Recovery Key has been
created, the status dialog will close. The USB Recovery Key is ready for use.
CAUTION: Before starting the Recovery process, make sure any data on the system to be recovered has
been backed up. The recovery process destroys all data on the system to be recovered.
NOTE: The description may vary from one USB key to another. Any entry other than Optical Disk Drive,
Notebook Hard Drive or Notebook Ethernet should be the USB Recovery Disk On Key.
6. Once the USB Recovery Disk On Key has been selected, press enter. The USB Recovery Disk On Key will
boot.
7. Once the USB Recovery Disk On Key has booted, a dialog box will prompt, Do you want to start the
System-Restore? If data on the computer has not been backed up, use the tab key and select No. The
system will reboot. Back up the system data and repeat the previous steps. If no data should be saved
from the computer, use the tab key to select Yes. Press enter to begin the recovery process.
8. After the files are copied to the system, follow the on-screen instructions.
IMPORTANT: This option does not provide backups of your information. Before using this option, back up
any personal information you wish to retain.
Computer specifications
Metric U.S.
Dimensions
Length
Weight
Non-touchscreen (equipped with 1 DIMM, M.2 SSD, WLAN 2.18 kg 4.81 lbs
module, webcam, 4 cell battery, optical drive)
Non-touchscreen (equipped with 1 DIMM, M.2 SSD, WLAN 2.07 kg 4.56 lbs
module, webcam, 4 cell battery, no optical drive)
Non-touchscreen (equipped with 1 DIMM, hard drive, WLAN 2.26 kg 4.98 lbs
module, webcam, 4 cell battery, optical drive)
Non-touchscreen (equipped with 1 DIMM, hard drive, WLAN 2.15 kg 4.74 lbs
module, webcam, 4 cell battery, no optical drive)
Touchscreen (equipped with 1 DIMM, M.2 SSD, WLAN module, 2.79 kg 6.15 lbs
webcam, 6 cell battery), optical drive
Touchscreen (equipped with 1 DIMM, M.2 SSD, WLAN module, 2.68 kg 5.91 lbs
webcam, 6 cell battery), no optical drive
Touchscreen (equipped with 1 DIMM, hard drive, WLAN module, 2.87 kg 6.33 lbs
webcam, 6 cell battery), optical drive
Touchscreen (equipped with 1 DIMM, hard drive, WLAN module, 2.76 kg 6.08 lbs
webcam, 6 cell battery), no optical drive
Input power
Temperature
Relative humidity
Nonoperating 5% to 95%
Shock
Random vibration
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The computer operates well within this range
of temperatures.
1368x768 (HD)
FHD: 3.2 mm
Backlight LED
Dimensions
Width 70 mm 70 mm 70 mm 70 mm
Transfer rate 100 MB/sec 100 MB/sec 100 MB/sec 100 MB/sec
Average 13 ms 10 ms 13 ms 12 ms
Maximum 25 ms 12 ms 24 ms 22 ms
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
Disc diameter
Cache buffer 2 MB
CD-DA, CD+(E)G, CD-MIDI, CDTEXT, CD- CD-R and CD-RW DVD+R, DVD+R(9), DVD
ROM, CD-ROM XA, MIXED MODE CD, CD-I, +RW, DVD-R, DVD-R(9),DVD-RW, DVD-RAM
CD-I Bridge (Photo-CD, Video CD),
Multisession CD (Photo-CD, CD-EXTRA,
Portfolio, CD-R, CD-RW), CD-R, CD-RW,
DVDROM (DVD-5, DVD-9, DVD-10,
DVD-18), DVD-R, DVD-RW, DVD+R, DVD
+RW, DVD-RAM, HD-ROM (Single Layer),
HD-ROM (Dual Layer), HD DVD-R, HD DVD-
R for Dual Layer, HD DVD-RW
Cache buffer 8 MB
Disc diameter
The purpose of this chapter is to provide general information regarding nonvolatile memory in HP Business
PCs. This chapter also provides general instructions for restoring nonvolatile memory that can contain
personal data after the system has been powered off and the hard drive has been removed.
HP Business PC products that use Intel-based or AMD-based system boards contain volatile DDR memory.
The amount of nonvolatile memory present in the system depends upon the system configuration. Intel-
based and AMD-based system boards contain nonvolatile memory subcomponents as originally shipped from
HP, assuming that no subsequent modifications have been made to the system and assuming that no
applications, features, or functionality have been added to or installed on the system.
Following system shutdown and removal of all power sources from an HP Business PC system, personal data
can remain on volatile system memory (DIMMs) for a finite period of time and will also remain in nonvolatile
memory. Use the steps below to remove personal data from the PC, including the nonvolatile memory found
in Intel-based and AMD-based system boards.
NOTE: If your tablet has a keyboard base, connect to the keyboard base before beginning steps in this
chapter.
1. Follow steps (a) through (l) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
a. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
IMPORTANT: If the Main menu displays Restore Defaults instead of Apply Factory Defaults and
Exit, go to Legacy BIOS Steps on page 132.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
b. Select Main, select Apply Factory Defaults and Exit, and then select Yes to load defaults.
The computer will reboot.
c. During the reboot, press esc while the Press the ESC key for Startup Menu message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
d. Select the Security menu, select Restore Security Settings to Factory Defaults, and then select
Yes to restore security level defaults.
The computer will reboot.
e. During the reboot, press esc while the Press the ESC key for Startup Menu message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
f. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
131
g. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Utilities
under the Utilities menu. Select Hard Drive Utilities, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
h. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
The computer will reboot.
i. During the reboot, press esc while the Press the ESC key for Startup Menu message is displayed
at the bottom of the screen.
NOTE: If the system has a BIOS administrator password, enter the password at the prompt.
j. Select the Main menu, select Apply Factory Defaults and Exit, select Yes to save changes and exit,
and then select Shutdown.
k. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,
one or two prompts will appearone to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
l. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
Remove and retain the storage drive.
or
Clear the drive contents by using a third party utility designed to erase data from an SSD.
or
Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
a. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
NOTE: If you already completed the steps in Current BIOS steps on page 131, skip this section.
1. Follow steps (a) through (i) below to restore the nonvolatile memory that can contain personal data.
Restoring or reprogramming nonvolatile memory that does not store personal data is neither necessary
nor recommended.
NOTE: If you have not already done so, access the BIOS menu.
Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
a. Select Main, select Restore Defaults, and then select Yes to load defaults.
b. Select the Security menu, select Restore Security Level Defaults, and then select Yes to restore
security level defaults.
c. If an asset or ownership tag is set, select the Security menu and scroll down to the Utilities menu.
Select System IDs, and then select Asset Tracking Number. Clear the tag, and then make the
selection to return to the prior menu.
d. If a DriveLock password is set, select the Security menu, and scroll down to Hard Drive Tools
under the Utilities menu. Select Hard Drive Tools, select DriveLock, then uncheck the checkbox
for DriveLock password on restart. Select OK to proceed.
e. If an Automatic DriveLock password is set, select the Security menu, scroll down to Hard Drive
Tools under the Utilities menu. Select Hard Drive Tools, scroll down to Automatic DriveLock, then
select the desired hard drive and disable protection. At the automatic drive lock warning screen,
select Yes to continue. Repeat this procedure if more than one hard drive has an Automatic
DriveLock password.
f. Select the Main menu, and then select Reset BIOS Security to factory default. Click Yes at the
warning message.
g. Select the Main menu, select Save Changes and Exit, select Yes to save changes and exit, and then
select Shutdown.
h. Reboot the system. If the system has a Trusted Platform Module (TPM) and/or fingerprint reader,
one or two prompts will appearone to clear the TPM and the other to Reset Fingerprint Sensor;
press or tap F1 to accept or F2 to reject.
i. Remove all power and system batteries for at least 24 hours.
2. Complete one of the following:
Remove and retain the storage drive.
or
Clear the drive contents by using a third party utility designed to erase data from an SSD.
or
Clear the contents of the drive by using the following BIOS Setup Secure Erase command option
steps:
a. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Secure Erase, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
or
Clear the contents of the drive by using the following Disk Sanitizer command steps:
133
NOTE: The amount of time it takes for Disk Sanitizer to run can take several hours. Plug the computer
into an AC outlet before starting.
a. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
b. Select the Security menu and scroll down to the Utilities menu.
c. Select Hard Drive Tools.
d. Under Utilities, select Disk Sanitizer, select the hard drive storing the data you want to clear, and
then follow the on-screen instructions to continue.
HP Sure Start flash 2 MBytes No Yes Provides Data cannot be written to this This memory is protected
(select models protected device via the host processor. by the HP Sure Start
only) backup of The content is managed Embedded Controller.
critical System solely by the HP Sure Start
BIOS code, EC Embedded Controller.
firmware, and
critical PC
configuration
data for select
platforms that
support HP
Sure Start.
For more
information,
see Using HP
Sure Start
(select models
only)
on page 138.
Real Time Clock 256 Bytes No Yes Stores system RTC battery backed-up CMOS This memory is not write-
(RTC) battery date and time is programmed using the protected.
backed-up CMOS and noncritical Computer Setup (BIOS), or
configuration data. changing the Microsoft
memory Windows date & time.
Controller (NIC) 64 KBytes (not No Yes Stores NIC NIC EEPROM is programmed A utility is required to
EEPROM customer configuration using a utility from the NIC write data to this memory
accessible) and NIC vendor that can be run from and is available from the
firmware. DOS. NIC vendor. Writing data
to this ROM in an
inappropriate manner will
render the NIC non-
functional.
DIMM Serial 256 Bytes per No Yes Stores memory DIMM SPD is programmed by Data cannot be written to
Presence Detect memory module the memory vendor. this memory when the
(SPD) module, 128 information. module is installed in a
configuration data Bytes PC. The specific write-
programmable protection method varies
(not customer by memory vendor.
accessible)
System BIOS 4 MBytes to 5 Yes Yes Stores system System BIOS code is NOTE: Writing data to
MBytes BIOS code and programmed at the factory. this ROM in an
PC Code is updated when the inappropriate manner can
configuration system BIOS is updated. render the PC non-
data. Configuration data and functional.
settings are input using the
A utility is required for
Computer Setup (BIOS) or a
writing data to this
custom utility.
memory and is available
on the HP website; go to
http://www.hp.com/
support, and select your
country. Select Drivers &
Intel Management 1.5 MBytes or 5 Yes Yes Stores Management Engine Code is The Intel chipset is
Engine Firmware MBytes Management programmed at the factory. configured to enforce
(present in only Engine Code, Code is updated via Intel hardware protection to
specific ZBook and Settings, secure firmware update block all direct read/write
EliteBook models. Provisioning utility. Unique Provisioning access to this area. An
For more Data and iAMT Data can be entered at the Intel utility is required for
information, go to third-party data factory or by an updating the firmware.
http://www.hp.com/ store. administrator using the Only firmware updates
support, and Management Engine (MEBx) digitally signed by Intel
select your setup utility. The third party can be applied using this
country. Select data store contents can be utility.
Drivers & populated by a remote
Downloads, and management console or local
then follow the applications that have been
on-screen registered by an
instructions.) administrator to have access
to the space.
Bluetooth flash 2 Mbit No Yes Stores Bluetooth flash is A utility is required for
Bluetooth programmed at the factory. writing data to this
configuration Tools for writing data to this memory and is made
and firmware. memory are not publicly available through newer
available but can be obtained versions of the driver
from the silicon vendor. whenever the flash
requires an upgrade.
802.11 WLAN 4 Kbit to 8 Kbit No Yes Stores 802.11 WLAN EEPROM is A utility is required for
EEPROM configuration programmed at the factory. writing data to this
and calibration Tools for writing data to this memory and is typically
data. memory are not made public. not made available to the
public unless a firmware
upgrade is necessary to
address a unique issue.
Web camera 64 Kbit No Yes Stores webcam Webcam memory is A utility is required for
configuration programmed using a utility writing data to this
and firmware. from the device memory and is typically
manufacturer that can be run not made available to the
from Windows. public unless a firmware
upgrade is necessary to
address a unique issue.
Fingerprint reader 512 KByte flash Yes Yes Stores Fingerprint reader memory is Only a digitally signed
fingerprint programmed by user application can make the
templates. enrollment in HP call to write to the flash.
ProtectTools Security
Manager.
IMPORTANT: Restore defaults does not securely erase any data on your hard drive. See question and
answer 6 for steps to securely erase data.
Restore defaults does not reset the Custom Secure Boot keys. See question and answer 7 for
information about resetting the keys.
a. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
b. Select Main, and then select Restore defaults.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
2. What is a UEFI BIOS, and how is it different from a legacy BIOS?
The Unified Extensible Firmware Interface (UEFI) BIOS is an industry-standard software interface
between the platform firmware and an operating system (OS). It is a replacement for the older BIOS
architecture, but supports much of the legacy BIOS functionality.
Like the legacy BIOS, the UEFI BIOS provides an interface to display the system information and
configuration settings and to change the configuration of your computer before an OS is loaded. BIOS
provides a secure run-time environment that supports a Graphic User Interface (GUI). In this
environment, you can use either a pointing device (Touchscreen, TouchPad, pointing stick, or USB
mouse) or the keyboard to navigate and make menu and configuration selections. The UEFI BIOS also
contains basic system diagnostics.
The UEFI BIOS provides functionality beyond that of the legacy BIOS. In addition, the UEFI BIOS works to
initialize the computers hardware before loading and executing the OS; the run-time environment
allows the loading and execution of software programs from storage devices to provide more
functionality, such as advanced hardware diagnostics (with the ability to display more detailed system
information) and advanced firmware management and recovery software.
HP has provided options in Computer Setup (BIOS) to allow you to run in legacy BIOS, if required by the
operating system. Examples of this requirement would be if you upgrade or downgrade the OS.
3. Where does the UEFI BIOS reside?
The UEFI BIOS resides on a flash memory chip. A utility is required to write to the chip.
4. What kind of configuration data is stored on the DIMM Serial Presence Detect (SPD) memory
module? How would this data be written?
The DIMM SPD memory contains information about the memory module, such as size, serial number,
data width, speed/timing, voltage, and thermal information. This information is written by the module
manufacturer and stored on an EEPROM. This EEPROM cannot be written to when the memory module is
installed in a PC. Third-party tools do exist that can write to the EEPROM when the memory module is
not installed in a PC. Various third-party tools are available to read SPD memory.
5. What is meant by Restore the nonvolatile memory found in Intel-based system boards?
This message relates to clearing the Real Time Clock (RTC) CMOS memory that contains PC configuration
data.
6. How can the BIOS security be reset to factory defaults and data erased?
a. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
b. Select Main, and then select Reset BIOS Security to Factory Default.
c. Follow the on-screen instructions.
d. Select Main, select Save Changes and Exit, and then follow the on-screen instructions.
7. How can the Custom Secure Boot Keys be reset?
Secure Boot is a feature to ensure that only authenticated code can start on a platform. If you enabled
Secure Boot and created Custom Secure Boot Keys, simply disabling Secure Boot will not clear the keys.
You must also select to clear the Custom Secure Boot Keys. Use the same Secure Boot access procedure
you used to create the Custom Secure Boot Keys, but make the selection to clear or delete all Secure
Boot Keys.
a. Turn on or restart the computer, and then press esc while the Press the ESC key for Startup Menu
message is displayed at the bottom of the screen.
b. Select the Security menu, select Secure Boot Configuration, and then follow the on-screen
instructions.
c. At the Secure Boot Configuration window, select Secure Boot, select Clear Secure Boot Keys, and
then follow the on-screen instructions to continue.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120
volts ac, or from 220 to 240 volts ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries and regions must meet the requirements of the country or region
where the computer is used.
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India ISI 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
Norway NEMKO 1
Singapore PSB 1
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.
3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75mm2 or 1.25mm2 conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75mm2 conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3X0.75mm2 conductor size. KTL logo and individual approval number must be on each
element. Corset approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF 3X1.25mm2 conductor size. Power cord set fittings (appliance coupler, cable, and wall
plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3 x 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and CSA or C-
UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3X0.75/1.00mm2 conductor size, with plug BS 1363/A with BSI
or ASTA marks.
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
141
Index
142 Index
G network 16 product description 1
graphics, product description 1 RJ-45 (network) 16 removal 41
grounding equipment and methods spare part numbers 21, 41
32 K microphone (audio-in) jack
keyboard product description 2
H product description 3 microphone module
hard drive removal 48 spare part number 23
precautions 29 spare part numbers 20, 48 microphone mute light, identifying
product description 2 keypad 9
removing 39 integrated numeric 12 mini card
spare part numbers 21, 25, 39 keys product description 2
specifications 126 esc 11 minimized image recovery 118
hard drive hardware kit fn 11 minimized image, creating 117
spare part number 21, 39 function 11 model name 1
Hard Drive Hardware Kit, spare part Windows key 11
number 25 N
hard drive recovery 110, 113 L network jack, identifying 16
hard drive, identifying 14 labels nonvolatile memory 131
HDMI port, identifying 15 Bluetooth 17 num lock light 9
heat sink regulatory 17
removal 78 serial number 17 O
spare part number 21, 78 service 17 operating system, product
hinge wireless certification 17 description 4
removal 84 WLAN 17 optical drive
HP PC Hardware Diagnostics (UEFI) latch, battery lock 13 precautions 29
using 105 latch, battery release 14 product description 2
HP Recovery Disc Creator, using 107 legacy support, USB 87, 92, 98, 102 removing 37
HP Recovery Manager lights spare part numbers 21, 25, 37
correcting boot problems 119 battery 15 specifications 128, 129, 130
starting 118 caps lock 9 optical drive connector cable
HP Recovery media drive 12 removal 69
creating 115 microphone mute 9 spare part number 69
recovery 118 num lock 9 optical drive eject button,
HP Recovery partition power 9 identifying 16
checking for presence 110 RJ-45 (network) 16 optical drive, identifying 16
recovery 118 TouchPad 9 original system recovery 117
removing 119 webcam 7
using for recovery 110 wireless 9 P
HP Sure Start 138 packing guidelines 31
M plastic parts 28
I M.2 solid-state drive Plastics Kit
integrated numeric keypad, removal 47 contents 22
identifying 12 spare part number 47 spare part number 22
integrated webcam light, mass storage devices, spare part pointing device, product
identifying 7 numbers 25 description 3
internal microphones, identifying 7 memory ports
nonvolatile 131 external monitor 15
J volatile 131 HDMI 15
jacks memory card reader, identifying 12 product description 3
audio-out (headphone)/audio-in memory module USB 16
(microphone) combo 16 identifying 14
Index 143
power button board HP Recovery Manager 117 service door
spare part number 20 media 118 spare part number 22, 35
power button board assembly starting 118 service labels, locating 17
removal 59 supported discs 116 serviceability, product description 6
spare part number 20, 59 system 117 setup utility
power button, identifying 10 USB flash drive 118 navigating and selecting 87, 92,
power cable using HP Recovery media 116 98
removal 86 recovery media restoring factory settings 88,
spare part number 20, 86 creating 115 93, 99
power connector, identifying 15 creating using HP Recovery SIM card slot, identifying 14
power cord Manager 116 slots
set requirements 139 recovery media, creating 107 security cable 15
spare part numbers 26 recovery media, using for restore SIM card 14
power lights 9 110 solid-state drive
power requirements, product recovery partition 110, 113 removal 47
description 4 removing 119 spare part number 47
processor recovery tools 107 spare part numbers 22, 25
product description 1 recovery tools, Windows 109 specifications 127
product description recovery, system 109 speaker assembly
audio 2 refresh 114 removal 76
chipset 1 regulatory information spare part number 20, 76
display panel 1 regulatory label 17 speakers, identifying 10
Ethernet 2 wireless certification labels 17 specifications
external media cards 3 removal/replacement Blu-ray ROM DVDRW
graphics 1 preliminaries 28 SuperMulti 129
hard drives 2 procedures, Authorized Service computer 124
keyboard 3 Provider 53 display 125
memory module 1 procedures, Customer Self- DVD-ROM drive 130
microphone 2 Repair 33 DVDRW SuperMulti DL Drive
mini card 2 removing personal data from volatile 128
operating system 4 system memory 131 hard drive 126
optical drives 2 reset 114 optical drive 128, 129, 130
pointing devices 3 computer 122 solid-state drive 127
ports 3 steps 122 Startup Repair, using 109
power requirements 4 restoring the hard drive 110, 113 static-shielding materials 32
processors 1 RJ-45 (network) jack, identifying 16 supported discs, recovery 116
product name 1 RJ-45 (network) lights, identifying Sure Start
security 4 16 using 91, 97, 101
serviceability 6 RTC battery system board
webcam 2 removal 74 removal 71
wireless 2 spare part number 20, 74 spare part numbers 20, 71
product name 1 system memory, removing personal
product name and number, S data from volatile 131
computer 17 Screw Kit, spare part number 27 system recovery 117
security cable slot, identifying 15 system restore point
R security, product description 4 creating 116
recover serial number 17 system restore point, creating 115
options 117 serial number, computer 17
recovery 114, 120 service considerations 28
discs 116, 118
144 Index
T Windows Startup Repair, using 109
thermal material, replacement 79, Windows tools
80 using 116
tools required 28 wireless antennas
top cover disconnecting 43, 45
removal 53 wireless antennas, identifying 7
spare part number 20, 53 wireless certification label 17
TouchPad wireless light 9
buttons 8 wireless, product description 2
TouchPad light, identifying 9 WLAN antennas, identifying 7
TouchPad zone WLAN device 17
identifying 8 WLAN label 17
TPM settings 101 WLAN/Bluetooth combo card
transporting guidelines 31 removal 43
traveling with the computer 17 spare part number 21, 43
workstation guidelines 31
U WWAN antennas, identifying 7
Ubuntu WWAN module
remove everything and reinstall removal 45
option 122 spare part number 21, 45
USB 3.0 port 15
USB legacy support 87, 92, 98, 102
USB ports, identifying 15, 16
USB/audio board
removal 61
spare part number 20, 61
V
vents, identifying 14, 15
W
webcam 7
product description 2
webcam light, identifying 7
webcam module
removal 83
spare part number 23
webcam, identifying 7
Windows
Refresh 114
Reset 114
system restore point 115, 116
Windows 7 operating system DVD
creating 107
using for restore 110
Windows 7 operating system media
creating 107
using for restore 110
Windows key, identifying 11
Windows operating system DVD
114
Index 145