Maintenance and Service Guide

Maintenance and Service Guide
SUMMARY
This guide provides information about spare parts, removal and replacement of parts, security, backing up, and more.
© Copyright 2021 HP Development Company, Product notice Software terms
L.P.
This guide describes features that are common By installing, copying, downloading, or
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trademarks or trademarks of Microsoft take full advantage of Windows functionality. refund policy of your seller.
Corporation in the United States and/or other Windows 10 is automatically updated, which is
countries. USB Type-C and USB-C are always enabled. ISP fees may apply and For any further information or to request a full
registered trademarks of USB Implementers additional requirements may apply over time refund of the price of the computer, please
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To access the latest user guides, go to
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The information contained herein is subject to Manuals.
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technical or editorial errors or omissions
contained herein.
First Edition: January 2021
Document Part Number: M34528-001

Safety warning notice
Reduce the possibility of heat-related injuries or of overheating the computer by following the practices
described.
WARNING! To reduce the possibility of heat-related injuries or of overheating the computer, do not place
the computer directly on your lap or obstruct the computer air vents. Use the computer only on a hard, flat
surface. Do not allow another hard surface, such as an adjoining optional printer, or a soft surface, such as
pillows or rugs or clothing, to block airflow. Also, do not allow the AC adapter to come into contact with the
skin or a soft surface, such as pillows or rugs or clothing, during operation. The computer and the AC adapter
comply with the user-accessible surface temperature limits defined by applicable safety standards.
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5

Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Low blue light mode (select products only) ........................................................................................ 7
Keyboard area ........................................................................................................................................................ 8
Touchpad settings and components ................................................................................................... 8
Touchpad settings ............................................................................................................. 8
Adjusting touchpad settings .......................................................................... 8
Turning on the touchpad ................................................................................ 8
Touchpad components ...................................................................................................... 9
Lights ................................................................................................................................................... 9
Button and fingerprint reader ........................................................................................................... 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 13
3 Illustrated parts catalog .............................................................................................................................. 15

Computer major components .............................................................................................................................. 15
Display assembly subcomponents ...................................................................................................................... 18
Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement procedures preliminary requirements .................................................................... 21

Tools required ...................................................................................................................................................... 21
Service considerations ......................................................................................................................................... 21
Plastic parts ....................................................................................................................................... 21
Cables and connectors ...................................................................................................................... 21
Drive handling ................................................................................................................................... 21
Electrostatic discharge information .................................................................................................................... 22
Generating static electricity .............................................................................................................. 22
Preventing electrostatic damage to equipment ............................................................................... 23
Personal grounding methods and equipment .................................................................................. 23
Grounding the work area ................................................................................................................... 24
Recommended materials and equipment ........................................................................................ 24
v
Cleaning your computer ...................................................................................................................................... 25
Enabling HP Easy Clean (select products only) ................................................................................. 25
Removing dirt and debris from your computer ................................................................................ 25
Cleaning your computer with a disinfectant ..................................................................................... 26
Caring for wood veneer (select products only) ................................................................................. 27
Packaging and transporting guidelines .............................................................................................................. 27
Accessing support information ........................................................................................................................... 27
5 Removal and replacement procedures for authorized service provider parts .................................................... 29
Component replacement procedures .................................................................................................................. 29
Preparation for disassembly ............................................................................................................. 29
Bottom cover and rubber feet ........................................................................................................... 29
Battery ............................................................................................................................................... 31
Solid-state drive ................................................................................................................................ 33
Memory modules ............................................................................................................................... 34
WLAN module .................................................................................................................................... 34
Speakers ............................................................................................................................................ 36
Touchpad ........................................................................................................................................... 37
Fan ..................................................................................................................................................... 38
Heat sink ............................................................................................................................................ 39
Power connector cable ...................................................................................................................... 41
Fingerprint reader ............................................................................................................................. 42
System board .................................................................................................................................... 43
Display assembly ............................................................................................................................... 45
Keyboard with top cover ................................................................................................................... 52
6 Using Setup Utility (BIOS) ............................................................................................................................. 53

Starting Setup Utility (BIOS) ................................................................................................................................ 53
Updating Setup Utility (BIOS) .............................................................................................................................. 53
Determining the BIOS version ........................................................................................................... 53
Preparing for a BIOS update .............................................................................................................. 54
Downloading a BIOS update ........................................................................................... 54
Installing a BIOS update .................................................................................................. 54
7 Backing up, restoring, and recovering ........................................................................................................... 56

Backing up information and creating recovery media ........................................................................................ 56
Using Windows tools for backing up ................................................................................................. 56
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 56
Restoring and recovering your system ............................................................................................................... 56
Creating a system restore ................................................................................................................. 57
vi
Restoring and recovery methods ...................................................................................................... 57
Recovering using HP Recovery media ............................................................................................... 57
Changing the computer boot order ................................................................................................... 57
Using HP Sure Recover (select products only) .................................................................................. 58
8 Using HP PC Hardware Diagnostics ................................................................................................................ 59

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 59
Using an HP PC Hardware Diagnostics Windows hardware failure ID code ...................................... 59
Accessing HP PC Hardware Diagnostics Windows ............................................................................ 59
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support
(select products only) ..................................................................................................... 59
Accessing HP PC Hardware Diagnostics Windows from Support Assistant ................... 60
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select
products only) ................................................................................................................. 60
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 60
Downloading the latest HP PC Hardware Diagnostics Windows version from HP ......... 60
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store ..... 60
Downloading HP Hardware Diagnostics Windows by product name or number
Installing HP PC Hardware Diagnostics Windows ............................................................................. 61
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 61
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code ............................................. 61
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 62
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 62
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 62
Downloading HP PC Hardware Diagnostics UEFI by product name or number
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 63
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 63
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 63
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 63
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 63
9 Specifications .............................................................................................................................................. 65
Computer specifications ...................................................................................................................................... 65
35.6 cm (14.0 in) display specifications .............................................................................................................. 65
Solid-state drive specifications ........................................................................................................................... 66
10 Power cord set requirements ...................................................................................................................... 67

Requirements for all countries ............................................................................................................................ 67
vii
Requirements for specific countries and regions ................................................................................................ 67
11 Recycling .................................................................................................................................................. 69
Index ............................................................................................................................................................. 70
viii
1 Product description
This table provides detailed product information.

Table 1-1 Product components and their descriptions
Category Description
Product Name HP Pavilion x360 14 Convertible PC
Model number: 14-dy0xxx, 14q-dy0xxx (China/India OLS)
CTO Model: 14t-dy000
Processors Intel® processors
Intel Core™ i7-1165G7 (2.80 GHz base frequency, up to 4.70 GHz with Intel Turbo Boost Technology, 12 MB
cache, 4 cores)
Intel Core i5-1135G7 (2.40 GHz base frequency, up to 4.20 GHz with Intel Turbo Boost Technology, 8 MB
cache, 4 cores)
cache, 4 cores)
cache, 2 cores)
Intel 7505 Pentium® Gold (2.00 GHz base frequency, up to 3.50 GHz with Intel Turbo Boost Technology, 4 MB
cache, 2 cores)
Graphics Internal graphics
Intel Iris® Xe Graphics (i7/i5 processors)
Intel UHD Graphics (i3/Pentium processors)
Supports HD Decode, DX12, and HDMI
Display 35.6 cm (14.0 in), WLED, narrow bezel, eDP 1.2 without PSR, antiglare, 45% NTSC, 250 nits, touch screen
Full high definition (FHD) (1920 × 1080), IPS, UWVA
High definition (HD) (1366 × 768), SVA
Memory Not customer-accessible
Up to 16 GB of DDR4-3200 dual-channel support
Supports the following configurations:
● 16 GB (8 × 2) or (16 × 1)
● 8 GB (8 × 1 or 4 × 2)
● 4 GB (4 × 1)
Primary storage M.2 2280 solid-state drives (NGFF)
1 TB, PCIe, value
512 GB, PCIe, value
1
Table 1-1 Product components and their descriptions (continued)
512 GB, PCIe-3 × 2 × 2 + 32 GB Optane™ memory
256 GB, PCIe, value
256 GB, PCIe-3 × 2 × 2 + 16 GB Optane memory
128 GB, PCIe-3 × 4, TLC
Audio and video HP Wide Vision HD Camera: indicator LED, USB2.0, HD BSI sensor, f2.0, WDR, 88° WFOV
720p by 30 frames per second
Dual array digital microphone with appropriate software: beam forming, echo cancellation, and noise
suppression
Dual speakers
Audio brand: B&O
Audio control panel: B&O Audio Control
Supports speaker swap
Supports Cortana (far field)
Supports Alexa
Supports XiaoWei
Wireless Wireless Local Area Network (WLAN) (select products only)
Intel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth® 5 (non-vPro®)
Intel Wireless-AC 9461 802.11b/g/n/ac (1 × 1 Bluetooth 5 Combo)
Realtek 8852AE-VT Wi-Fi® 6 Bluetooth 5.2 WLAN
Compatible with Miracast® devices
Supports modern standby (connected)
Intel BT Audio Offload
Card reader Micro Secure Digital (SD) Media Reader
Push-push insertion/removal
Ports HDMI 2.0
Audio-out (headphone)/audio-in (microphone) combo jack
USB 3.2 Gen 2 Type-C (supports power delivery 3.0, data transfer, Display Port 1.4, HDMI 2.0 out, HP Sleep &
Charge)
(2) USB 3.2 Gen 1 Type-A port
AC Smart Pin adapter plug
Digital pen HP Pen with cable
Sensors Accelerometer + Gyroscope + eCompass
Keyboard/pointing Keyboard
devices
Natural silver, island style, 2-coat paint
2 Chapter 1 Product description

Natural silver, island style, 3-coat paint, backlit
Spruce blue, island style, 2-coat paint
Spruce blue, island style, 4-coat paint, backlit
Warm gold, island style, 3-coat paint, backlit
Clickpad with image sensor
Power requirements Battery
3 cell, 43 Whr, li polymer
Long life
Fast charge technology
Smart AC adapters
65 W, right angle, 4.5 mm, 1.8 m (6.0 ft)
65 W, right angle, 4.5 mm (LA Merco)
65 W, 4.5 mm, EM
45 W, right angle, 4.5 mm, 1.8 m (6.0 ft)
45 W, right angle, 4.5 mm (LA Merco)
Power cord
C5, 1.0 m (3.3 ft) conventional
Security Trusted Platform Module (TPM) 2.0
Fingerprint reader (select products only)
Operating system Windows® 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Entry Single Language
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPP
Windows 10 Home 64 Single Language APAC Market PPP
Windows 10 Home 64 Single Language India Market PPP
3
Windows 10 Home 64 Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language Entry Africa Market PPP
Windows 10 Home 64 Single Language Entry APAC EM PPP
Windows 10 Home 64 Single Language Entry India Market PPP
Windows 10 Home 64 Single Language Entry Indonesia Market PPP
Windows 10 Home 64 Single Language Value Africa Market PPP
Windows 10 Home 64 Single Language Value APAC Market PPP
Windows 10 Home 64 Single Language Value India Market PPP
Windows 10 Home 64 Single Language Value Indonesia Market PPP
Windows 10 Home 64 Value Single Language
Windows 10 Home S 64
Windows 10 Home S 64 Entry
Windows 10 Home S 64 Entry Single Language
Windows 10 Home S 64 Plus
Windows 10 Home S 64 Single Language
Windows 10 Home S 64 Value
Windows 10 Home S 64 Value Single Language
Windows 10 Pro 64
FreeDOS 3.0
Serviceability End user replaceable parts
AC adapter
4 Chapter 1 Product description

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Identify the components on the right side of the computer.
Table 2-1 Right-side components and their descriptions

Component Description
(1) Speaker Produces sound.
(2) microSD™ memory card reader Reads optional memory cards that enable you to store, manage,
share, or access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the

computer.
2. Insert the card into the memory card reader, and then
press in on the card until it is firmly seated.
To remove a card:
▲ Press in on the card, and then remove it from the memory

card reader.
(3) USB SuperSpeed ports (2) Connect a USB device, provide high-speed data transfer, and (for
select products) charge small devices (such as a smartphone)
when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-A charging cable or cable

adapter (purchased separately) when charging a small external
device.
(4) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully
charged.
● Blinking amber: The AC adapter is disconnected and the

battery has reached a low battery level.
● Amber: The AC adapter is connected and the battery is

charging.
5
Table 2-1 Right-side components and their descriptions (continued)
● Off: The battery is not charging.
(5) Power connector Connects an AC adapter.
Left side
Identify the components on the left side of the computer.
Table 2-2 Left-side components and their descriptions

(1) HDMI port Connects an optional video or audio device, such as a high-
definition television, any compatible digital or audio component,
or a high-speed High-Definition Multimedia Interface (HDMI)
device.
(2) USB Type-C® power connector and SuperSpeed Connects an AC adapter that has a USB Type-C connector,
port supplying power to the computer and, if needed, charging the
computer battery.
– and –
Connects a USB device, provides high-speed data transfer, and

(for select products) charges small devices (such as a
smartphone) when the computer is on or in Sleep mode.
NOTE: Use a standard USB Type-C charging cable or cable

adapter (purchased separately) when charging a small external
device.
– and –
Connects a display device that has a USB Type-C connector,

providing DisplayPort™ output.
(3) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal for
the internal fan to cycle on and off during routine operation.
(4) Audio-out (headphone)/Audio-in (microphone) Connects optional powered stereo speakers, headphones,
combo jack earbuds, a headset, or a television audio cable. Also connects an
optional headset microphone. This jack does not support
optional standalone microphones.
6 Chapter 2 Getting to know your computer

Table 2-2 Left-side components and their descriptions (continued)
WARNING! To reduce the risk of personal injury, adjust the

volume before putting on headphones, earbuds, or a headset.
For additional safety information, see the Regulatory, Safety,
and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box,

and then select HP Documentation.
NOTE: When a device is connected to the jack, the computer
speakers are disabled.
(5) Speaker Produces sound.
Display
The computer display can include essential components such as speakers, antennas, cameras, and
microphones.
Low blue light mode (select products only)

Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Display 7
Table 2-3 Display components and their descriptions
(1) Internal microphones (2) Record sound.
(2) Camera Allows you to video chat, record video, and record still images. Some
cameras also allow a facial recognition logon to Windows, instead of
a password logon.
NOTE: Camera functions vary depending on the camera hardware

and software installed on your product.
(3) Camera light On: The camera is in use.
(4) WLAN antennas* Send and receive wireless signals to communicate with wireless local
area networks (WLANs).
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Keyboard area
Keyboards can vary by language.
Touchpad settings and components

Learn the touchpad settings and components
Touchpad settings
Learn how to adjust touchpad settings.
Adjusting touchpad settings
Use these steps to adjust touchpad settings and gestures.

1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
Turning on the touchpad
Follow these steps to turn on the touchpad.

1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.

If you are not using an external mouse, press the Tab key repeatedly until the pointer rests on the
touchpad button. Then press the spacebar to select the button.

Touchpad components
Identify the touchpad components.
Table 2-4 Touchpad components and their descriptions
(1) Touchpad zone Reads your finger gestures to move the pointer or activate items
on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.
Lights
Identify the lights on the computer.
Keyboard area 9
Table 2-5 Lights and their descriptions
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
(3) Power light ● On: The computer is on.
● Blinking (select products only): The computer is in the

Sleep state, a power-saving state. The computer shuts off
power to the display and other unnecessary components.
● Off: Depending on your computer model, the computer is

off, in Hibernation, or in Sleep. Hibernation is the power-
saving state that uses the least amount of power.
Button and fingerprint reader

Identify the computer button and fingerprint reader.
Fingerprint readers, which enable a fingerprint logon, can be located on the touchpad, on a side panel of the
computer, or on the top cover below the keyboard.
IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in
the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,
then your computer does not include a fingerprint reader.
Table 2-6 Button and fingerprint reader and their descriptions

(1) Power button ● When the computer is off, press the button briefly to turn
on the computer.

Table 2-6 Button and fingerprint reader and their descriptions (continued)
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the button

briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.
To learn more about your power settings, see your power

options:
▲ Right-click the Power icon , and then select Power
Options.
(2) Fingerprint reader (select products only) Allows a fingerprint logon to Windows, instead of a password
logon.
▲ Swipe down across the fingerprint reader.
IMPORTANT: To prevent fingerprint logon issues, be sure

when you register your fingerprint that all sides of your
finger are registered by the fingerprint reader.
Special keys
Identify the special keys.
Table 2-7 Special keys and their descriptions

(1) esc key Displays system information when pressed in combination with
the fn key.
Keyboard area 11
Table 2-7 Special keys and their descriptions (continued)
(2) fn key Executes specific functions when pressed in combination with

another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start
menu.
(4) Action keys Execute frequently used system functions as defined by the icon
symbols on f1 through f12 function keys.
(5) Power button ● When the computer is off, press the button briefly to turn
on the computer.
● When the computer is on, press the button briefly to

initiate Sleep.
● When the computer is in the Sleep state, press the button

briefly to exit Sleep (select products only).
● When the computer is in Hibernation, press the button

briefly to exit Hibernation.
IMPORTANT: Pressing and holding down the power button

results in the loss of unsaved information.
If the computer has stopped responding and shutdown

procedures are ineffective, press and hold the power button
down for at least 10 seconds to turn off the computer.
To learn more about your power settings, see your power

options:
▲ Right-click the Power icon , and then select Power
Options.
Bottom
Identify the bottom components.

Table 2-8 Bottom components and their descriptions
(1) Speakers (2) Produce sound.
(2) Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool

internal components and prevent overheating. It is normal
for the internal fan to cycle on and off during routine
operation.
Labels
The labels affixed to the computer provide information that you might need when you troubleshoot system
problems or travel internationally with the computer. Labels can be in paper form or imprinted on the product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
might be asked for the serial number, the product number, or the model number. Locate this
information before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.
Labels 13
Table 2-9 Service label components
Component
(1) HP product name
(2) Model number
(3) Warranty period
(4) Product ID
(5) Serial number
Table 2-10 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.

3 Illustrated parts catalog
Use this table to determine the spare parts that are available for the computer.
Computer major components

To identify the computer major components, use this illustration and table.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
Computer major components 15

Table 3-1 Computer major component descriptions and part numbers
Item Component Spare part number
(1) Display assembly not available as a spare part
NOTE: Display spare parts are available only as subcomponents.
(2) Top cover/keyboard
Fingerprint reader, backlit, natural silver M45219-xx1
No fingerprint reader, backlit, natural silver M45220-xx1
Fingerprint reader, backlit, natural silver aluminum M45221-xx1
No fingerprint reader, backlit, natural silver aluminum M45222-xx1
Fingerprint reader, backlit, warm gold aluminum M45223-xx1
Fingerprint reader, natural silver M45224-xx1
No fingerprint reader, natural silver M45225-xx1
No fingerprint reader, spruce blue M45228-xx1
No fingerprint reader, spruce blue, backlit M45229-xx1
(3) Touchpad
NOTE: The touchpad cable is available as spare part number M45019-001.
Spruce blue M45009-001
Natural silver M45010-001
Warm gold M45011-001
(4) Touchpad bracket not available as a spare part
(5) Fingerprint reader M36397-001
NOTE: The fingerprint reader cable is available in the Cable Kit as spare part number
M45020-001.
(6) Fingerprint reader bracket not available as a spare part
(7) Power connector cable M45022-001
(8) Speakers (left and right) M45029-001
(9) System board (includes integrated processor)
NOTE: All system board spare part kits include replacement thermal material.
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating systems
xxxxxx-601: Windows operating system
Intel Core i7-1165G7 M45033-xx1
16 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major component descriptions and part numbers (continued)
Intel Pentium Gold 7505 M45034-xx1
(10) Heat sink (includes replacement thermal material) M45023-001
(11) Fan M45024-001
(12) WLAN module
Intel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth 5 (non-vPro) L92724-005
Intel Wireless-AC 9461 802.11ac 1 × 1 Wi-Fi + Bluetooth 5 L25889-005
Realtek Wi-Fi 6 RTL8852AE-VT + Bluetooth 5.2 M34029-005
(13) Memory modules (DDR4, PC-3200)
16 GB L67710-005
8 GB L46598-005
4 GB L83673-005
(14) Solid-state drive cover not available as a spare part
(15) Solid-state drive (PCIe)
NOTE: The thermal pad for use with solid-state drives are available as spare part
number M45025-001.
1 TB L85370-005
512 GB L85364-005
512 GB, PCIe + 32 GB Optane memory L85366-005
256 GB, PCIe L85354-005
128 GB, PCIe, TLC M06792-005
(16) Solid-state drive cover not available as a spare part
(17) Battery (3 cell, 43 Whr) M24648-007
(18) Bottom cover
Ash gray M45015-001
Natural silver, aluminum M51582-001
(19) Rubber feet
Ash gray M45026-001
Computer major components 17

Display assembly subcomponents
To identify the display assembly subcomponents, use this illustration and table.
Table 3-2 Display component descriptions and part numbers

(1) Display panel
HD M45012-001
FHD M45013-001
(2) Display/touch control board not available as a

spare part
(3) Display/touch control board cable M45021-001
(4) Camera module M45014-001
(5) Camera cable M45018-001
(6) WLAN antennas and cables M44997-001
(7) Hinges (left and right) M07104-001
FHD models M45005-001
HD models M45006-001
(8) Hinge cover
FHD models M45003-001
HD models M45004-001
(9) Display back cover
Natural silver, HD panel M44998-001

Table 3-2 Display component descriptions and part numbers (continued)
Spruce blue, HD panel M44999-001
Natural silver, FHD panel M45000-001
Warm gold, FHD panel M45001-001
Spruce blue, FHD panel M45002-001
Miscellaneous parts
To identify the miscellaneous parts, use this table.
Table 3-3 Miscellaneous part descriptions and part numbers
Component Spare part number
AC adapters
65 W, nPFC, SMART, 3 pin, 4.5 mm 710412-001
65 W, nPFC, SMART, 3 pin, 4.5 mm, EM 913691-850
45 W, nPFC, SMART, RC, 4.5 mm, nonslim 741727-001
Protective Tape Kit (includes left system board protective tape, right system board protective tape, and M45230-001
memory protective tape; these are not the metal covers)
Screw Kit M45030-001
Active pen, Sunwoda 910942-001
Pen tip, Sunwoda L04536-001
Zenvo Pen with cable L95614-001
Adapters
HDMI-to-VGA adapter 701943-001
USB-to-Gigabit RJ-45 adapter 829941-001
USB-C-to-RJ-45 adapter 855560-001
USB-C-to-HDMI 2.0 adapter 935325-001
USB-C-to-USB-A adapter 914936-001
Power cord (C5, conventional, 1.0 m [3.3 ft])
Argentina L19357-001
Australia L19358-001
Brazil L19359-001
Denmark L19360-001
Europe (Austria, Belgium, Finland, France, Germany, the Netherlands, Norway, and Sweden) L19361-001
India L19363-001
Israel L19362-001
Miscellaneous parts 19
Table 3-3 Miscellaneous part descriptions and part numbers (continued)
Component Spare part number
Italy L19364-001
Japan L19365-001
North America L19367-001
People's Republic of China L19368-001
South Africa L19369-001
South Korea L19366-001
Switzerland L19370-001
Taiwan L19372-001
Thailand L19371-001
The United Kingdom L19373-001

4 Removal and replacement procedures
preliminary requirements
Use this information to properly prepare to disassemble and reassemble the computer.
Tools required
You need the following tools to complete the removal and replacement procedures:
● Nonconductive, nonmarking pry tool
● Magnetic Phillips P1 screwdriver
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors

Handle cables with extreme care to avoid damage.
IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Apply only the tension required to unseat or seat the cables during removal and insertion. Handle cables by
the connector whenever possible. In all cases, avoid bending, twisting, or tearing cables. Be sure that cables
are routed so that they cannot be caught or snagged as you remove or replace parts. Handle flex cables with
extreme care; these cables tear easily.
Drive handling
Note the following guidelines when handling drives.
Tools required 21
IMPORTANT: Drives are fragile components. Handle them with care. To prevent damage to the computer,
damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive, and be sure that the optical drive tray
is closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging, and label the package “FRAGILE.”
Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
IMPORTANT: To prevent damage to the device when you remove or install internal components, observe
these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described
Personal grounding methods and equipment on page 23.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity

Follow these static electricity guidelines.
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet 7,500 V 15,000 V 35,000 V
22 Chapter 4 Removal and replacement procedures preliminary requirements

Table 4-1 Static electricity occurrence based on activity and humidity (continued)
Relative humidity
Walking across vinyl floor 3,000 V 5,000 V 12,000 V
Motions of bench worker 400 V 800 V 6,000 V
Removing DIPs (dual in-line packages) from plastic tube 400 V 700 V 2,000 V
Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V
Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V
Removing bubble pack from PCB (printed circuit board) 7,000 V 20,000 V 26,500 V
Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V
Multiple electric components can be packaged together in plastic tubes, trays, or polystyrene foam.
NOTE: As little as 700 V can degrade a product.
Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.
● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment

Using certain equipment can prevent static electricity damage to electronic components.
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
Antistatic plastic 1,500
Electrostatic discharge information 23

Table 4-2 Static shielding protection levels (continued)
Static shielding protection levels
Carbon-loaded plastic 7,500
Metallized laminate 15,000
Grounding the work area

To prevent static damage at the work area, follow these precautions.
● Cover the work surface with approved static-dissipative material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids and
polystyrene foam.
● Use conductive field service tools, such as cutters, screwdrivers, and vacuums.
● Avoid contact with pins, leads, or circuitry.
Recommended materials and equipment

HP recommends certain materials and equipment to prevent static electricity.
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags

● Transparent metallized shielding bags
● Transparent shielding tubes
Cleaning your computer

Cleaning your computer regularly removes dirt and debris so that your device continues to operate at its best.
Use the following information to safely clean the external surfaces of your computer.
Enabling HP Easy Clean (select products only)

HP Easy Clean helps you to avoid accidental input while you clean the computer surfaces. This software
disables devices such as the keyboard, touch screen, and touchpad for a preset amount of time so that you
can clean all computer surfaces.
1. Start HP Easy Clean in one of the following ways:
● Select the Start menu, and then select HP Easy Clean.
– or –
● Select the HP Easy Clean icon in the taskbar.
– or –
● Select Start, and then select the HP Easy Clean tile.
2. Now that your device is disabled for a short period, see Removing dirt and debris from your computer
on page 25 for the recommended steps to clean the high-touch, external surfaces on your computer.
After you remove the dirt and debris, you can also clean the surfaces with a disinfectant. See Cleaning
your computer with a disinfectant on page 26 for guidelines to help prevent the spread of harmful
bacteria and viruses.
Removing dirt and debris from your computer

Here are the recommended steps to clean dirt and debris from your computer.
For computers with wood veneer, see Caring for wood veneer (select products only) on page 27.
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
3. Moisten a microfiber cloth with water. The cloth should be moist, but not dripping wet.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen
peroxide or bleach that might damage the finish.
Cleaning your computer 25

5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.
See Cleaning your computer with a disinfectant on page 26 for recommended steps to clean the high-touch,
external surfaces on your computer to help prevent the spread of harmful bacteria and viruses.
Cleaning your computer with a disinfectant

The World Health Organization (WHO) recommends cleaning surfaces, followed by disinfection, as a best
practice for preventing the spread of viral respiratory illnesses and harmful bacteria.
After cleaning the external surfaces of your computer using the steps in Removing dirt and debris from your
computer on page 25, Caring for wood veneer (select products only) on page 27, or both, you might also
choose to clean the surfaces with a disinfectant. A disinfectant that is within HP’s cleaning guidelines is an
alcohol solution consisting of 70% isopropyl alcohol and 30% water. This solution is also known as rubbing
alcohol and is sold in most stores.
Follow these steps when disinfecting high-touch, external surfaces on your computer:
1. Wear disposable gloves made of latex (or nitrile gloves, if you are latex-sensitive) when cleaning the
surfaces.
2. Turn off your device and unplug the power cord and other connected external devices. Remove any
installed batteries from items such as wireless keyboards.
CAUTION: To prevent electric shock or damage to components, never clean a product while it is turned
on or plugged in.
3. Moisten a microfiber cloth with a mixture of 70% isopropyl alcohol and 30% water. The cloth should be
moist, but not dripping wet.
CAUTION: Do not use any of the following chemicals or any solutions that contain them, including
spray-based surface cleaners: bleach, peroxides (including hydrogen peroxide), acetone, ammonia, ethyl
alcohol, methylene chloride, or any petroleum-based materials, such as gasoline, paint thinner,
benzene, or toluene.
IMPORTANT: To avoid damaging the surface, avoid abrasive cloths, towels, and paper towels.
4. Wipe the exterior of the product gently with the moistened cloth.
IMPORTANT: Keep liquids away from the product. Avoid getting moisture in any openings. If liquid
makes its way inside your HP product, it can cause damage to the product. Do not spray liquids directly
on the product. Do not use aerosol sprays, solvents, abrasives, or cleaners containing hydrogen
peroxide or bleach that might damage the finish.
5. Start with the display (if applicable). Wipe carefully in one direction, and move from the top of the
display to the bottom. Finish with any flexible cables, like power cord, keyboard cable, and USB cables.
6. Be sure that surfaces have completely air-dried before turning the device on after cleaning.
7. Discard the gloves after each cleaning. Clean your hands immediately after you remove the gloves.

Caring for wood veneer (select products only)
Your product might feature high-quality wood veneer. As with all natural wood products, proper care is
important for best results over the life of the product. Because of the nature of natural wood, you might see
unique variations in the grain pattern or subtle variations in color, which are normal.
● Clean the wood with a dry, static-free microfiber cloth or chamois.
● Avoid cleaning products containing substances such as ammonia, methylene chloride, acetone,
turpentine, or other petroleum-based solvents.
● Do not expose the wood to sun or moisture for long periods of time.
● If the wood becomes wet, dry it by dabbing with an absorbent, lint-free cloth.
● Avoid contact with any substance that might dye or discolor the wood.
● Avoid contact with sharp objects or rough surfaces that might scratch the wood.
See Removing dirt and debris from your computer on page 25 for the recommended steps to clean the high-
touch, external surfaces on your computer. After you remove the dirt and debris, you can also clean the
surfaces with a disinfectant. See Cleaning your computer with a disinfectant on page 26 for sanitizing
guidelines to help prevent the spread of harmful bacteria and viruses.
Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment.
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.
Accessing support information

Use this information to find the HP support that you need.
Table 4-3 Support information locations
Service consideration Path to access information
Records of reported failure incidents stored Windows:

on the computer
Pre-operating system failures are logged in the BIOS Event Log. To view the BIOS
Event Log:
1. Press the power button.
2. Immediately and repeatedly press esc when the power button light turns white.
Packaging and transporting guidelines 27

Table 4-3 Support information locations (continued)
Service consideration Path to access information
NOTE: If you do not press esc at the appropriate time, you must restart the
computer and again repeatedly press esc when the power button light turns
white to access the utility.
3. Press f10 to enter the BIOS setup.
4. (On commercial products) Under the Main tab, select BIOS event log, and then
select View BIOS Event Log.
- or -
(On consumer products) Under the Main tab, select System Log.
Post operating system failures are logged in the Event Viewer.
1. Turn on the computer and allow the operating system to open.
2. Click the search icon in the taskbar.
3. Type Event Viewer, and then press enter.
4. Select the log from the left panel. Details display in the right panel.
Chrome:
1. Go to support.google.com/chrome.
2. Search collect Chrome device logs.
Technical bulletins To locate technical bulletins:
1. Go to www.hp.com.
2. Place the cursor over Problem solving to display more options.
3. Select Support & Troubleshooting.
4. Type the serial number, product number, or product name to go to the product
support page.
5. Select Advisories to view technical bulletins.
Repair professionals To locate repair professionals:
1. Go to www.hp.com.
2. Place the cursor over Support resources to display more options.
3. Select Authorized service providers.
Component and diagnosis information, failure To locate diagnosis information and actions:
detection, and required action
1. Go to http://www.hp.com/go/techcenter/pcdiags.
2. Select Get Support.
3. Near the bottom of the window, select Notebook PCs, and the select your
location.

5 Removal and replacement procedures for
authorized service provider parts
This chapter provides removal and replacement procedures for authorized service provider parts.
IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer.
Component replacement procedures

To remove and replace computer components, use these procedures.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
You must remove, replace, or loosen as many as 44 screws when you service the parts described in this
chapter. Make special note of each screw size and location during removal and replacement.
Preparation for disassembly

To remove and replace computer components, use these procedures.
See Removal and replacement procedures preliminary requirements on page 21 for initial safety procedures.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Bottom cover and rubber feet

To remove the bottom cover and rubber feet, use this procedure and illustration.
Table 5-1 Bottom cover and rubber feet descriptions and part numbers
Description Spare part number
Bottom cover, ash gray M45015-001
Bottom cover, natural silver, aluminum M51582-001
Bottom cover, natural silver M45016-001
Bottom cover, warm gold M45017-001
Rubber feet, ash gray M45026-001
29
Table 5-1 Bottom cover and rubber feet descriptions and part numbers (continued)
Rubber feet, natural silver M45027-001
Rubber feet, warm gold M45028-001
Before removing the bottom cover and rubber feet, prepare the computer for disassembly (Preparation for
disassembly on page 29).
Remove the rubber feet and bottom cover:
1. Peel the feet off the bottom of the computer.
2. Remove the five Phillips 2.0 × 6.0 screws that secure the bottom cover to the computer.
30 Chapter 5 Removal and replacement procedures for authorized service provider parts
3. Starting near the hinges, use a nonmarking, nonconductive tool to release the edges of the bottom
cover from the computer (1).
4. Remove the bottom cover from the computer (2).
To replace the bottom cover and rubber feet, reverse the removal procedures.
Battery
To remove the battery, use this procedure and illustration.
Table 5-2 Battery description and part number
Battery, 3 cell, 43 Whr M24648-007
WARNING! To avoid personal injury and damage to the product:

● Do not puncture, twist, or crack the battery.
● Do not cause an external puncture or rupture to the battery. They can cause a short inside the battery,
which can result in battery thermal runaway.
● Do not handle or touch the battery enclosure with sharp objects such as tweezers or pliers, which might
puncture the battery.
● Do not compress or squeeze the battery case with tools or heavy objects stacked on top of the case.
These actions can apply undue force on the battery.
● Do not touch the connectors with any metallic surface or object, such as metal tools, screws, or coins,
which can cause shorting across the connectors.
Before removing the battery, follow these steps:
Component replacement procedures 31

1. Prepare the computer for disassembly (Preparation for disassembly on page 29).
2. Remove the bottom cover (Bottom cover and rubber feet on page 29).
WARNING! To reduce potential safety issues, use only the user-replaceable battery provided with the
computer, a replacement battery provided by HP, or a compatible battery purchased from HP.
IMPORTANT: Removing a battery that is the sole power source for the computer can cause loss of
information. To prevent loss of information, save your work or shut down the computer through Windows
before you remove the battery.
Remove the battery:

1. Disconnect the battery cable from the system board (1).
2. Remove the speaker cable from the clips along the bottom of the battery (2).
3. Remove the four Phillips M2.0 × 3.0 screws (3) that secure the battery to the computer.
4. Remove the battery from the computer (4).
To install the battery, reverse the removal procedures.

Before installing the battery, install two strips of conductive tape (1) and three pieces of metal tape (2) onto
the battery.
Solid-state drive
To remove the M.2 solid-state drive, use this procedure and illustration.
Table 5-3 Solid-state drive descriptions and part numbers
1 TB L85370-005
512 GB L85364-005
256 GB, PCIe L85354-001
128 GB, PCIe, TLC M06792-001
Thermal pad for use with solid-state drive M45025-001
Before removing the solid-state drive, follow these steps:

3. Disconnect the battery cable from the system board (see Battery on page 31).
Remove the solid-state drive:
1. Lift the metal cover off the solid-state drive (1).
2. If it remains on the drive, remove the thermal pad from the solid-state drive (2).
3. Remove the Phillips M2.0 × 2.5 screw (3) that secures the drive to the computer.

4. Pull the drive away from the socket to remove it (4).
To install the solid-state drive, reverse the removal procedures.

When installing a solid-state drive, be sure to install the thermal pad on the top of the drive, under the metal
cover.
Memory modules
To remove the memory modules, use this procedure and illustration.
WLAN module
To remove the WLAN module, use this procedure and illustration.
Table 5-4 WLAN module descriptions and part numbers
Intel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth 5 (non-vPro) L92724-005
Intel Wireless-AC 9461 802.11ac 1 × 1 Wi-Fi + Bluetooth 5 L25889-005
Realtek Wi-Fi 6 RTL8852AE-VT + Bluetooth 5.2 M34029-005
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:
Remove the WLAN module:
1. Remove the tape from the WLAN module (1).
2. Carefully disconnect the two antenna cables from the module (2).
3. Remove the Phillips M2.0 × 2.5 screw (3), and then remove the WLAN module (4).
NOTE: Models have either one or two WLAN antennas. On models with two antennas, the #1 white
WLAN antenna cable connects to the WLAN module #1 Main terminal. The #2 black WLAN antenna cable
connects to the WLAN module #1 Aux terminal.

4. If the WLAN antenna is not connected to the terminal on the WLAN module, install a protective sleeve on
the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WLAN module.
Speakers
To remove the speakers, use this procedure and illustration.
Table 5-5 Speaker description and part number
Speaker Kit M45029-001
Before removing the speakers, follow these steps:

Remove the speakers:
1. Disconnect the speaker cable from the system board (1).
2. Remove the cable between the speakers from the clips along the bottom of the battery (2).
3. Remove the speakers from the computer (3) .
Reverse this procedure to install the speakers.
Touchpad
To remove the touchpad, use this procedure and illustration.
Table 5-6 Touchpad description and part number
Touchpad, spruce blue M45009-001
Touchpad, natural silver M45010-001
Touchpad, warm gold M45011-001
Touchpad cable M45019-001
Before removing the touchpad, follow these steps:

3. Remove the battery (see Battery on page 31).
Remove the touchpad:
1. Remove the four Phillips M2.0.× 3.0 screws (1) that secure the touchpad bracket to the computer.

2. Remove the bracket from the computer (2).
3. Disconnect the cable from the ZIF connector on the touchpad module (1).
4. Remove the three Phillips M1.6 × 2.0 screws (2) that secure the touchpad to the computer.
5. Remove the touchpad from the computer (3).
Reverse this procedure to install the touchpad.
Fan
To remove the fan, use this procedure and illustration.
Table 5-7 Fan description and part number
Fan M45024-001
Before removing the fan, follow these steps:

Remove the fan assembly:
1. Disconnect the fan cable from the system board (1).
2. Remove the two Phillips M2.0 × 3.0 screws (2) that secure the fan to the computer, and then remove the
fan from the computer (3).
Reverse this procedure to install the fan assembly.
Heat sink
To remove the heat sink, use these procedures and illustrations.
Table 5-8 Heat sink description and part number
Heat sink M45023-001
Before removing the heat sink, follow these steps:

Remove the heat sink:
1. Remove tape from the heat sink (1).
2. In the order indicated on the heat sink, remove the four Phillips M2.0 × 3.0 screws (2) that secure the
heat sink to the computer.
3. Remove the heat sink from the computer (3).
4. Thoroughly clean the thermal material from the surfaces of the heat sink and the system board
components each time the heat sink is removed. Replacement thermal material is included with the heat
sink and system board spare part kits. The following illustration shows the replacement thermal
material locations.
Thermal paste is used on the system board component (1) and on the heat sink area (2) that services it.
Reverse this procedure to install the heat sink.
Power connector cable

To remove the power connector cable, use this procedure and illustration.
Table 5-9 Power connector cable description and part number
Power connector cable M45022-001
Before removing the power connector cable, follow these steps:

Remove the power connector cable:
1. Remove the tape from the foil tape from the connector and cable (1).
2. Disconnect the power connector cable from the system board (2).
3. Remove the Phillips M2.0 × 2.0 screw (3) and the Phillips M2.5 × 4.5 screw (4) that secures the power
connector bracket to the computer.

4. Remove the power connector bracket from the computer (5).
5. Remove the power connector and cable from the computer (6).
Reverse this procedure to install the power connector cable.
Fingerprint reader
To remove the fingerprint reader, use this procedure and illustration.
Table 5-10 Fingerprint reader description and part number
Fingerprint reader, natural silver M45007-001
Fingerprint reader, warm gold M49762-001
Fingerprint reader cable M45020-001
Before removing the fingerprint reader, follow these steps:

Remove the fingerprint reader:
1. Disconnect the cable from the ZIF connector on the system board (1).
2. Remove the Phillips M2.0 × 2.0 screw (2) that secures the fingerprint reader bracket to the computer,
and then remove the bracket (3).
3. Remove the fingerprint reader from the computer (4).
Reverse this procedure to install the fingerprint reader.
System board
To remove the system board, use these procedures and illustrations.
Table 5-11 System board descriptions and part numbers
System board (includes processor):
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
Intel Pentium Gold 7505 M45034-xx1
Before removing the system board, follow these steps:

4. Remove the fan (see Fan on page 38).
5. Remove the power connector cable (see Power connector cable on page 41).

When you replace the system board, be sure to remove the following components (as applicable) from the
defective system board and install them on the replacement system board:
● Memory modules (see Memory modules on page 34).
● WLAN module (see WLAN module on page 34).
● Solid-state drive (see Solid-state drive on page 33).
● Heat sink (see Heat sink on page 39).
Remove the system board:
1. Disconnect the following cables from the system board:
● Antenna cables from the WLAN module (select products only) (1)
● Camera cable (2)
● Display cable (3)
● Speaker cable (4)
● Backlight cable (ZIF) (5)
● Keyboard cable (ZIF) (6)
● Touchpad board (ZIF) (7)
● Fingerprint reader cable (ZIF) (8)
2. Remove the four Phillips M2.0 × 2.0 screws (1) and the two Phillips M2.0 × 3.0 screws (2) that secure the
system board to the computer.
3. Lift the side of the system board upward (3), and then pull the system board away from the connectors
on the side of the computer to remove it (4).
Reverse this procedure to install the system board.
Display assembly
To remove and disassemble the display assembly, use these procedures and illustrations.
Full hinge-up displays are not available as spare parts. Spare parts for displays are available only at the
subcomponent level.
Before removing the display panel, follow these steps:
4. Remove the power connector cable bracket (Power connector cable on page 41).
Remove the display assembly:
1. Disconnect the antenna cables from the WLAN module (1) .

2. Disconnect the camera cable (2) and display cable (3).
3. Remove the five Phillips M2.5 × 4.5 screws (1) that secure the display assembly to the computer.
4. Rotate the display to open the hinges (2).
5. Separate the display assembly from the computer (3).
6. If you need to remove the display panel:

a. Release the antenna cables from the left hinge.
b. Remove the cables from the display hinge cover (1).
c. Insert a flat tool into the seam between the display panel and back cover, and then pull the tool
around the entire top, right, and left sides of the panel to release it from the back cover (2).
d. Remove the display panel from the display back cover (3).
Display panels are available as the following spare part numbers:
M45012-001: HD panel
M45013-001: FHD panel
7. If you need to remove the display cable kit from the display panel:

a. Remove the tape from the connector on the back of the display panel (1), and then disconnect the
cable from the panel (2).
b. Disconnect the cable from the touch control board (3).
c. Remove the cable from the clip (4), and then remove the cable assembly from the display panel
(5).
The display/touch control board cable assembly is available as spare part number M45021-001.
8. If you need to remove the hinges from the display back cover:
a. Remove the three Phillips M2.5 × 4.0 screws (1) from each hinge.
b. Remove the hinges from the display back cover (2).
The hinges are available in the Hinge Kit as spare part number M45005-001 for FHD models and
M45006-001 for HD models.
9. If you need to remove a hinge cover from a display hinge:
a. Remove the rubber insert from the hinge (1).
b. Remove the Phillips M1.6 × 2.0 screw (2) that secures the hinge cover to the hinge.
c. Slide the hinge cover off the hinge (3).
The hinge covers are available as spare part number M45003-001 for FHD models and M45004-001 for
HD models.
10. If you need to remove the touch control board from the display:
a. Disconnect the smaller cable (1) and the two larger ZIF cables (2) from the board.
b. Use a tool (3) to release the board from the display panel (4).

11. If you need to remove the camera module:
▲ Use a tool (1) to lift up evenly across the module and peel the module up from the display back
cover (2), and then disconnect the cable from the reverse ZIF connector on the module (3). The
camera module is available as spare part number M45014-001.
NOTE: For installation, note that the cable routes under the camera module before it connects to
the module.
12. If you need to remove the camera cable, remove the tape (1), peel the cable from the locations it is
adhered to the inside of the display back cover (2), and then remove the cable (3).
The camera cable is available as spare part number M45018-001.
13. If you need to remove the WLAN antenna cables, remove the cables from the clips at the bottom of the
cover (1), remove the tape from the cables (2), and then peel the antennas off the inside of the display
back cover (3). The wireless antennas and cables are available as spare part number M44997-001.
Display back covers are available as the following spare parts:

M44998-001: Natural silver, HD panels
M44999-001: Spruce blue, HD panels
M45000-001: Natural silver, FHD panels
M45001-001: Warm gold, FHD panels
M45002-001: Spruce blue, FHD panels
Reverse this procedure to reassemble and replace the display assembly.

Keyboard with top cover
The top cover with keyboard remains after removing all other spare parts from the computer. In this section,
the first table provides the main spare part number for the top cover/keyboards. The second table provides
the country codes.
Table 5-12 Keyboard with top cover descriptions and part numbers
Fingerprint reader, backlit, natural silver M45219-xx1
No fingerprint reader, backlit, natural silver M45220-xx1
Fingerprint reader, backlit, natural silver aluminum M45221-xx1
No fingerprint reader, backlit, natural silver aluminum M45222-xx1
Fingerprint reader, backlit, warm gold aluminum M45223-xx1
Fingerprint reader, natural silver M45224-xx1
No fingerprint reader, natural silver M45225-xx1
No fingerprint reader, spruce blue M45228-xx1
No fingerprint reader, spruce blue, backlit M45229-xx1
Table 5-13 Spare part country codes
For use in country or Spare part For use in country or Spare part For use in country or Spare part
region number region number region number
Belgium -A41 Hungary -211 Saudi Arabia -171
Brazil -201 Iceland -DD1 Slovenia -BA1
Bulgaria -261 India -002 South Korea -AD1
Chile -161 Israel -BB1 Spain -071
Czech Republic/Slovakia -FL1 Italy -061 Switzerland -BG1
Denmark -081 Japan -291 Taiwan -AB1
Denmark, Finland, and -DH1 The Netherlands -B31 Thailand -281

Norway
French Canada -DB1 Northern Africa -FP1 Turkey -141
Finland/Sweden -B71 Norway -091 Turkey-F -541
France -051 Portugal -131 Ukraine -BD1
Germany -041 Romania -271 United Kingdom -031
Greece -151 Russia -251 United States -001
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)

You have several ways to access the Setup Utility (BIOS).
IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
▲ Turn on or restart the computer and quickly press f10.

– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) might be available on the HP website. Most BIOS updates on the HP
website are packaged in compressed files called SoftPaqs. Some download packages contain a file named
Readme.txt, which contains information regarding installing and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 53).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press ctrl+alt+s.
To check for later BIOS versions, see Preparing for a BIOS update on page 54.
53
Preparing for a BIOS update
Be sure to follow all prerequisites before downloading and installing a BIOS update.
IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
Downloading a BIOS update

After you review the prerequisites, you can check for and download BIOS updates.
– or –
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You might need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
Installing a BIOS update

BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps.
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
54 Chapter 6 Using Setup Utility (BIOS)

NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
Updating Setup Utility (BIOS) 55

7 Backing up, restoring, and recovering
You can use Windows tools or HP software to back up your information, create a restore point, reset your
computer, create recovery media, or restore your computer to its factory state. Performing these standard
procedures can return your computer to a working state faster.
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media

These methods of creating recovery media and backups are available on select products only.
Using Windows tools for backing up

HP recommends that you back up your information immediately after initial setup. You can do this task either
using Windows Backup locally with an external USB drive or using online tools.
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
NOTE: If computer storage is 32 GB or less, Microsoft® System Restore is disabled by default.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
For details:
▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that
matches the type of computer that you have.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
IMPORTANT: HP recommends that you follow the Restoring and recovery methods on page 57 to restore
your computer before you obtain and use the HP recovery discs. Using a recent backup can return your
machine to a working state sooner than using the HP recovery discs. After the system is restored, reinstalling
all the operating system software released since your initial purchase can be a lengthy process.
Restoring and recovering your system

You have several tools available to recover your system both within and outside of Windows if the desktop
cannot load.
HP recommends that you attempt to restore your system using the Restoring and recovery methods
on page 57.
56 Chapter 7 Backing up, restoring, and recovering

Creating a system restore
System Restore is available in Windows. The System Restore software can automatically or manually create
restore points, or snapshots, of the system files and settings on the computer at a particular point.
When you use System Restore, it returns your computer to its state at the time you made the restore point.
Your personal files and documents should not be affected.
Restoring and recovery methods

After you run the first method, test to see whether the issue still exists before you proceed to the next
method, which might now be unnecessary.
1. Run a Microsoft System Restore.
2. Run Reset this PC.
NOTE: The options Remove everything and then Fully clean the drive can take several hours to
complete and leave no information on your computer. It is the safest way to reset your computer before
you recycle it.
3. Recover using HP Recovery media. For more information, see Recovering using HP Recovery media
on page 57.
For more information about the first two methods, see the Get Help app:
Select the Start button, select the Get Help app, and then enter the task you want to perform.
NOTE: You must be connected to the internet to access the Get Help app.
Recovering using HP Recovery media

You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool.
For details, see Using the HP Cloud Recovery Download Tool to create recovery media (select products only)
on page 56.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.
NOTE: HP recommends that you follow the Restoring and recovery methods on page 57 to restore your
computer before you obtain and use the HP recovery discs. Using a recent backup can return your machine to
a working state sooner than using the HP recovery discs. After the system is restored, reinstalling all the
operating system software released since your initial purchase can be a lengthy process.
Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order, the
order of devices listed in BIOS for startup information. You can select an optical drive or a USB flash drive,
depending on the location of your HP Recovery media.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
Restoring and recovering your system 57

To change the boot order:
1. Insert the HP Recovery media.
2. Access the system Startup menu.
● For computers or tablets with keyboards attached, turn on or restart the computer or tablet,
quickly press esc, and then press f9 for boot options.
● For tablets without keyboards, turn on or restart the tablet, quickly press and hold the volume up
button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly press and hold the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.
Using HP Sure Recover (select products only)

Select computer models are configured with HP Sure Recover, a PC operating system (OS) recovery solution
built into the hardware and software. HP Sure Recover can fully restore the HP OS image without installed
recovery software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Follow the on-
screen instructions to find your product and locate your documentation.
58 Chapter 7 Backing up, restoring, and recovering

8 Using HP PC Hardware Diagnostics
You can use the HP PC Hardware Diagnostics utility to determine whether your computer hardware is running
properly. The three versions are HP PC Hardware Diagnostics Windows, HP PC Hardware Diagnostics UEFI
(Unified Extensible Firmware Interface), and (for select products only) Remote HP PC Hardware Diagnostics
UEFI, a firmware feature.
Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 60.
Using an HP PC Hardware Diagnostics Windows hardware failure ID code

When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated for select component tests. For interactive tests, such as keyboard, mouse, or
audio and video palette, you must perform troubleshooting steps before you can receive a failure ID.
▲ You have several options after you receive a failure ID:
● Click Next to open the Event Automation Service (EAS) page, where you can log the case.
– or –
● Scan the QR code with your mobile device, which takes you to the EAS page, where you can log the
case.
– or –
● Click the box next to the 24-digit failure ID to copy your failure code and send it to support.
Accessing HP PC Hardware Diagnostics Windows

After HP PC Hardware Diagnostics Windows is installed, you can access it from HP Help and Support, HP
Support Assistant, or the Start menu.
Accessing HP PC Hardware Diagnostics Windows from HP Help and Support (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support.
1. Select the Start button, and then select HP Help and Support.
2. Select HP PC Hardware Diagnostics Windows.
3. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
Using HP PC Hardware Diagnostics Windows (select products only) 59

NOTE: To stop a diagnostic test, select Cancel.
Accessing HP PC Hardware Diagnostics Windows from Support Assistant

After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Support
Assistant.
– or –
2. Select Troubleshooting and fixes.
3. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
Accessing HP PC Hardware Diagnostics Windows from the Start menu (select products only)
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from the Start menu.
1. Select the Start button.
2. Right-click HP PC Hardware Diagnostics for Windows, select More, and then select Run as
administrator.
Downloading HP PC Hardware Diagnostics Windows

The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only. You must
use a Windows computer to download this tool because only .exe files are provided.
Downloading the latest HP PC Hardware Diagnostics Windows version from HP

To download HP PC Hardware Diagnostics Windows from HP, follow these steps.
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select the specific Windows diagnostics version to
download to your computer or a USB flash drive.
The tool downloads to the selected location.
Downloading the HP PC Hardware Diagnostics Windows from the Microsoft Store

You can download the HP PC Hardware Diagnostics Windows from the Microsoft Store.
1. Select the Microsoft Store app on your desktop or enter Microsoft Store in the taskbar search box.
2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.
60 Chapter 8 Using HP PC Hardware Diagnostics

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
You can download HP PC Hardware Diagnostics Windows by product name or number.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
1. Go to http://www.hp.com/support.
2. Select Software and Drivers, select your type of product, and then enter the product name or number in
the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, navigate to the folder on your computer or the USB flash
drive where the .exe file downloaded, double-click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI

HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 62.
If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
Using an HP PC Hardware Diagnostics UEFI hardware failure ID code

When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
failure ID code is generated.
For assistance in solving the problem:
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
failure ID and product number automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Using HP PC Hardware Diagnostics UEFI 61

Starting HP PC Hardware Diagnostics UEFI
To start HP PC Hardware Diagnostics UEFI, follow this procedure.
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 62.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in some situations.
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive, follow this procedure.
2. Select Download HP Diagnostics UEFI, and then select Run.
Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products

only)
You can download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a
USB flash drive.
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.

Using Remote HP PC Hardware Diagnostics UEFI settings (select
products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a preconfigured server.
For more information about Remote HP PC Hardware Diagnostics UEFI, go to http://www.hp.com/go/
techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI

HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

You can download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive.
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

You can download HP Remote PC Hardware Diagnostics UEFI by product name or number.
NOTE: For some products, you might have to download the software by using the product name or number.
2. Select Software and Drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform several
customizations.
● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 63

3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.

9 Specifications
This chapter provides specifications for your computer.
Computer specifications
This section provides specifications for your computer. When traveling with your computer, the computer
dimensions and weights, as well as input power ratings and operating specifications, provide helpful
information.
Table 9-1 Computer specifications
Metric U.S.
Dimensions
Width 322.0 mm 12.68 in
Depth 209.0 mm 8.23 in
Height (front) 19.15 mm 0.75 in
Height (rear) 19.90 mm 0.78 in
Weight 1520 g 3.35 lbs
Input power
Operating voltage and current 19.5 V dc @ 2.31 A – 45 W
19.5 V dc @ 3.33 A – 65 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
35.6 cm (14.0 in) display specifications

This section provides specifications for your display.
Computer specifications 65
Table 9-2 Display specifications
Metric U.S.
Active diagonal size 35.6 cm 14.0 in
Resolution 1920 × 1080 (FHD)
1366 × 768 (HD)
Surface treatment Antiglare
Brightness 250 nits
Viewing angle UWVA (FHD panels)
SVA (HD panels)
Backlight WLED
Display panel interface eDP
Solid-state drive specifications

This section provides specifications for your solid-state drives.
Table 9-3 Solid-state drive specifications
128 GB* 256 GB* 512 GB* 1 TB*
Dimensions
Height 1.0 mm 1.0 mm 1.0 mm 1.0 mm
Length 50.8 mm 50.8 mm 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm 28.9 mm 28.9 mm
Weight < 10 g < 10 g < 10 g < 10 g
Interface type PCIe PCIe PCIe PCIe
Ready time, maximum (to not busy) 1.0 ms 1.0 ms < 1.0 ms 1.0 ms
Access times, logical 1.0 ms 0.1 ms 0.1 ms 0.1 ms
Transfer rate
Sequential read up to 2150 MB/s up to 2150 MB/s up to 2150 MB/s up to 2150 MB/s
Random read Up to 300,000 Up to 300,000 Up to 300,000 IOPs Up to 300,000 IOPs

IOPs IOPs
Sequential write up to 1550 MB/s up to 1550 MB/s up to 1550 MB/s up to 1550 MB/s
Random write Up to 100,000 Up to 100,000 Up to 100,000 IOPs Up to 100,000 IOPs

IOPs IOPs
Total logical sectors 234,441,648 468,883,296 1,000,215,216 1,500,336,388
Operating temperature 0°C to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications can
differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact support for details.
66 Chapter 9 Specifications
10 Power cord set requirements
This chapter provides power cord requirements for countries and regions.
The wide-range input feature of the computer permits it to operate from any line voltage from 100 V ac to
120 V ac, or from 220 V ac to 240 V ac.
The three-conductor power cord set included with the computer meets the requirements for use in the
country or region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries

These power cord requirements are applicable to all countries and regions.
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
V ac or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
Requirements for specific countries and regions

To determine power cord requirements for specific countries and regions, use this table.
Table 10-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
67
Table 10-1 Power cord requirements for specific countries and regions (continued)
Country/region Accredited agency Applicable note number
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
United Kingdom ASTA 1
United States UL 2
1. The flexible cord must be Type HO5VV-F, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler
and wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be
used.
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, three-conductor. The wall plug must be a two-pole grounding
type with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be
on each element.
3. The appliance coupler, flexible cord, and wall plug must bear a T mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, three-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be
a two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, three-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F three-conductor, 0.75 mm² conductor size. KTL logo and individual approval number
must be on each element. Approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF three-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler,
cable, and wall plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F three-conductor, 0.75 mm² or 1.00 mm² conductor size,
with plug BS 1363/A with BSI or ASTA marks.
68 Chapter 10 Power cord set requirements

11 Recycling
When a nonrechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP website at http://www.hp.com/recycle.
69
Index
A cleaning your computer 25 F

AC adapter and battery light, caring for wood veneer 27 fan
identifying 5 disinfecting 26 removal 38
AC adapters, spare part numbers 19 HP Easy Clean 25 spare part number 38
action key, identifying 12 removing dirt and debris 25 fingerprint reader 11
audio-out (headphone)/audio-in components removal 42
(microphone) combo jack, bottom 12 spare part numbers 42
identifying 6 display 7 fn key, identifying 12
keyboard area 8
B left side 6 G
backup, creating 56 lights 9 grounding methods 21, 22, 23
backups 56 right side 5 guidelines
BIOS touchpad 8, 9 packaging 21, 27
determining version 53 computer major components 15 transporting 21, 27
downloading an update 54 computer specifications 65 workstation 21
starting the Setup Utility 53 connectors
updating 53 power 6 H
Bluetooth label 13 control zone 8 hard drive
boot order, changing 57 specifications 65
bottom components 12 D HDMI port
bottom cover display identifying 6
removal 29 specifications 65 heat sink
rubber feet display assembly removal 39
feet 29, subcomponents 18 spare part numbers 39
removal 29, display back cover hinge
spare part number 29, illustrated 18 illustrated 18
spare part number spare part number 18 spare part number 18
feet 29, display bezel hinge cover
removal 29, illustrated 18 illustrated 18
spare part number 29, spare part number 18 spare part number 18
buttons display cable HP PC Hardware Diagnostics UEFI
left touchpad 8 illustrated 18 downloading 62
power 10, 12 spare part number 18 failure ID code 61
right touchpad 8 display components 7 starting 62
display panel using 61
C illustrated 18 HP PC Hardware Diagnostics Windows
camera spare part number 18 accessing 59, 60
identifying 8 docks, spare part numbers 19 downloading 60
camera light, identifying 8 failure ID code 59
caps lock light 10 E installing 61
caring for your computer 25 electrostatic discharge (ESD) 21, 22 using 59
cases, spare part numbers 19 preventing damage 21, 22, 23 HP Recovery media
cautions esc key, identifying 11 recovery 57
electrostatic discharge 21, 22 HP Sure Recover 58
hubs, spare part numbers 19
70 Index
I ports right control zone, identifying 8, 9
illustrated parts catalog 15 HDMI 6 right side components 5
internal microphones, identifying 8 product description 2
USB SuperSpeed 5 S
J USB Type-C power connector and Screw Kit, spare part number 19
jacks SuperSpeed port 6 sensors
audio-out (headphone)/audio-in power button, identifying 10, 12 product description 2
(microphone) 6 power connector serial number, computer 13
identifying 6 service labels, locating 13
K power connector cable SIM slot, identifying 5
keyboard removal 41 slots
product description 2 spare part number 41 SIM card 5
keyboard with top cover power cord solid-state drive
spare part numbers 52 requirements for all countries removal and replacement 33
keys 67 specifications 66
action 12 requirements for specific spare part country codes 52
esc 11 countries and regions 67 speaker
fn 12 set requirements 67 removal 36
Windows 12 power cords, spare part numbers spare part numbers 36
19 speakers 5, 7, 13
L power light, identifying 10 special keys
labels product description identifying 11
Bluetooth 13 keyboard 2 using 11
regulatory 13 pointing device 2 specifications
serial number 13 ports 2 computer 65
service 13 sensors 2 display 65
wireless certification 13 product name and number, hard drive 65
WLAN 13 computer 13 solid-state drive 66
left control zone, identifying 8, 9 static electricity 21, 22
left side components 6 R support information 27
lights recovery 56 system board
AC adapter and battery 5 discs 57 removal 43
camera 8 media 57 spare part numbers 43
caps lock 10 USB flash drive 57 system restore 57
mute 10 recovery media 56 system restore point, creating 56
power 10 creating using HP Cloud Recovery
touchpad 8 Download Tool 56 T
locks, spare part numbers 19 creating using Windows tools 56 touchpad
low blue light mode 7 regulatory information removal 37
regulatory label 13 settings 8
M wireless certification labels 13 spare part number 37
memory modules Remote HP PC Hardware Diagnostics touchpad buttons
removal 34 UEFI settings identifying 8
spare part numbers 34 customizing 63 touchpad components 8
mice, spare part numbers 19 using 63 touchpad light, identifying 8
mute light, identifying 10 removal and replacement touchpad settings, adjusting 8
procedures 29 touchpad zone, identifying 8, 9
P solid-state drive 33 transporting guidelines 21, 27
packaging guidelines 21, 27 restoring 56 traveling with the computer 13
pointing device, product restoring and recovery methods 57
description 2
Index 71
U
USB SuperSpeed port, identifying 5
USB Type-C power connector and
SuperSpeed port, identifying 6
V
vents, identifying 6, 13
W
Windows
backup 56
recovery media 56
system restore point 56
Windows key, identifying 12
Windows tools, using 56
wireless antennas
illustrated 18
spare part number 18
wireless antennas, identifying 8
wireless certification label 13
WLAN antennas, identifying 8
WLAN device 13
WLAN label 13
WLAN module
removal 34
spare part numbers 34
workstation guidelines 21
72 Index

Maintenance and Service Guide

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Maintenance and Service Guide

First Edition: January 2021

Document Part Number: M34528-001

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 5

3 Illustrated parts catalog .............................................................................................................................. 15

4 Removal and replacement procedures preliminary requirements .................................................................... 21

6 Using Setup Utility (BIOS) ............................................................................................................................. 53

7 Backing up, restoring, and recovering ........................................................................................................... 56

8 Using HP PC Hardware Diagnostics ................................................................................................................ 59

10 Power cord set requirements ...................................................................................................................... 67

This table provides detailed product information.

Product Name HP Pavilion x360 14 Convertible PC

Model number: 14-dy0xxx, 14q-dy0xxx (China/India OLS)

CTO Model: 14t-dy000

Processors Intel® processors

Graphics Internal graphics

Intel Iris® Xe Graphics (i7/i5 processors)

Intel UHD Graphics (i3/Pentium processors)

Supports HD Decode, DX12, and HDMI

Full high definition (FHD) (1920 × 1080), IPS, UWVA

High definition (HD) (1366 × 768), SVA

Memory Not customer-accessible

Up to 16 GB of DDR4-3200 dual-channel support

Supports the following configurations:

Primary storage M.2 2280 solid-state drives (NGFF)

1 TB, PCIe, value

512 GB, PCIe, value

512 GB, PCIe-3 × 2 × 2 + 32 GB Optane™ memory

256 GB, PCIe, value

256 GB, PCIe-3 × 2 × 2 + 16 GB Optane memory

128 GB, PCIe-3 × 4, TLC

720p by 30 frames per second

Audio brand: B&O

Audio control panel: B&O Audio Control

Supports speaker swap

Supports Cortana (far field)

Wireless Wireless Local Area Network (WLAN) (select products only)

Intel Wi-Fi 6 AX201 802.11ax (2 × 2) and Bluetooth® 5 (non-vPro®)

Intel Wireless-AC 9461 802.11b/g/n/ac (1 × 1 Bluetooth 5 Combo)

Realtek 8852AE-VT Wi-Fi® 6 Bluetooth 5.2 WLAN

Compatible with Miracast® devices

Supports modern standby (connected)

Intel BT Audio Offload

Card reader Micro Secure Digital (SD) Media Reader

Ports HDMI 2.0

Audio-out (headphone)/audio-in (microphone) combo jack

(2) USB 3.2 Gen 1 Type-A port

AC Smart Pin adapter plug

Digital pen HP Pen with cable

Sensors Accelerometer + Gyroscope + eCompass

2 Chapter 1 Product description

Natural silver, island style, 3-coat paint, backlit

Spruce blue, island style, 2-coat paint

Spruce blue, island style, 4-coat paint, backlit

Warm gold, island style, 3-coat paint, backlit

Clickpad with image sensor