Service Guide PDF

Maintenance and Service Guide
HP 15 Laptop PC
IMPORTANT! This document is intended for HP authorized service
providers only.
© Copyright 2019 HP Development Company, Product notice Software terms
L.P.
This guide describes features that are common By installing, copying, downloading, or
AMD, Athlon, Ryzen, Radeon, and Radeon Vega to most models. Some features may not be otherwise using any software product
are trademarks of Advanced Micro Devices, Inc. available on your computer. preinstalled on this computer, you agree to be
Bluetooth is a trademark owned by its bound by the terms of the HP End User License
proprietor and used by HP Inc. under license. Not all features are available in all editions or Agreement (EULA). If you do not accept these
Intel is a trademark of Intel Corporation or its versions of Windows. Systems may require license terms, your sole remedy is to return the
subsidiaries in the U.S. and/or other countries. upgraded and/or separately purchased entire unused product (hardware and software)
SDHC, SDXC, and microSD are trademarks or hardware, drivers, software or BIOS update to within 14 days for a full refund subject to the
registered trademarks of SD-3C LLC. Windows take full advantage of Windows functionality. refund policy of your seller.
is either a registered trademark or trademark Windows 10 is automatically updated, which is
of Microsoft Corporation in the United States always enabled. ISP fees may apply and For any further information or to request a full
and/or other countries. Miracast is a registered additional requirements may apply over time refund of the price of the computer, please
trademark of the Wi-Fi Alliance. for updates. Go to http://www.microsoft.com contact your seller.
for details.
The information contained herein is subject to
change without notice. The only warranties for To access the latest user guides, go to
HP products and services are set forth in the http://www.hp.com/support, and follow the
express warranty statements accompanying instructions to find your product. Then select
such products and services. Nothing herein User Guides.
should be construed as constituting an
additional warranty. HP shall not be liable for
technical or editorial errors or omissions
contained herein.
First Edition: November 2019
Document Part Number: L77073-001

Safety warning notice
WARNING! To reduce the possibility of heat-related injuries or of overheating the device, do not place the
device directly on your lap or obstruct the device air vents. Use the device only on a hard, flat surface. Do not
allow another hard surface, such as an adjoining optional printer, or a soft surface, such as pillows or rugs or
clothing, to block airflow. Also, do not allow the AC adapter to contact the skin or a soft surface, such as
pillows or rugs or clothing, during operation. The device and the AC adapter comply with the user-accessible
surface temperature limits defined by applicable safety standards.
iii
iv Safety warning notice
Table of contents
1 Product description ....................................................................................................................................... 1
2 Getting to know your computer ...................................................................................................................... 5

Right side ............................................................................................................................................................... 5
Left side ................................................................................................................................................................. 6
Display .................................................................................................................................................................... 7
Low blue light mode (select products only) ........................................................................................ 7
Keyboard area ........................................................................................................................................................ 8
Touchpad ............................................................................................................................................. 8
Touchpad settings ............................................................................................................. 8
Lights ................................................................................................................................................... 9
Button, vent, speakers, and fingerprint reader ................................................................................ 10
Special keys ....................................................................................................................................... 11
Bottom ................................................................................................................................................................. 12
Labels ................................................................................................................................................................... 12
3 Illustrated parts catalog .............................................................................................................................. 14

Computer major components .............................................................................................................................. 14
Display assembly subcomponents ...................................................................................................................... 17
Cables ................................................................................................................................................................... 18
Miscellaneous parts ............................................................................................................................................. 19
4 Removal and replacement procedures preliminary requirements .................................................................... 20

Tools required ...................................................................................................................................................... 20
Service considerations ......................................................................................................................................... 20
Plastic parts ....................................................................................................................................... 20
Cables and connectors ...................................................................................................................... 20
Drive handling ................................................................................................................................... 21
Workstation guidelines ..................................................................................................................... 21
Electrostatic discharge information .................................................................................................................... 21
Generating static electricity .............................................................................................................. 22
Preventing electrostatic damage to equipment ............................................................................... 22
Personal grounding methods and equipment .................................................................................. 23
Grounding the work area ................................................................................................................... 23
Recommended materials and equipment ........................................................................................ 23
Packaging and transporting guidelines .............................................................................................................. 24
v
5 Removal and replacement procedures for authorized service provider parts .................................................... 25
Component replacement procedures .................................................................................................................. 25
Preparation for disassembly ............................................................................................................. 25
Bottom cover ..................................................................................................................................... 26
Battery ............................................................................................................................................... 28
Memory module ................................................................................................................................ 29
Solid-state drive ................................................................................................................................ 31
WLAN module .................................................................................................................................... 32
Card reader/audio board ................................................................................................................... 34
USB board .......................................................................................................................................... 35
Touchpad ........................................................................................................................................... 36
Fingerprint reader board ................................................................................................................... 37
Fan ..................................................................................................................................................... 38
Heat sink (thermal module) .............................................................................................................. 39
System board .................................................................................................................................... 41
Display assembly ............................................................................................................................... 43
Power connector ............................................................................................................................... 52
Speaker assembly ............................................................................................................................. 53
Keyboard/top cover ........................................................................................................................... 54
6 Using Setup Utility (BIOS) ............................................................................................................................. 55

Starting Setup Utility (BIOS) ................................................................................................................................ 55
Updating Setup Utility (BIOS) .............................................................................................................................. 55
Determining the BIOS version ........................................................................................................... 55
Downloading a BIOS update .............................................................................................................. 56
7 Using HP PC Hardware Diagnostics ................................................................................................................ 57

Using HP PC Hardware Diagnostics Windows (select products only) ................................................................. 57
Downloading HP PC Hardware Diagnostics Windows ....................................................................... 57
Downloading the latest HP PC Hardware Diagnostics Windows version ....................... 58
Downloading HP Hardware Diagnostics Windows by product name or number
(select products only) ..................................................................................................... 58
Installing HP PC Hardware Diagnostics Windows ............................................................................. 58
Using HP PC Hardware Diagnostics UEFI ............................................................................................................. 58
Starting HP PC Hardware Diagnostics UEFI ....................................................................................... 59
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive .............................................. 59
Downloading the latest HP PC Hardware Diagnostics UEFI version .............................. 59
Downloading HP PC Hardware Diagnostics UEFI by product name or number
(select products only) ..................................................................................................... 60
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) ............................................. 60
Downloading Remote HP PC Hardware Diagnostics UEFI ................................................................. 60
vi
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version ................. 60
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or
number ............................................................................................................................ 60
Customizing Remote HP PC Hardware Diagnostics UEFI settings .................................................... 60
8 Backing up, restoring, and recovering ........................................................................................................... 62

Backing up information and creating recovery media ........................................................................................ 62
Using Windows tools ......................................................................................................................... 62
Using the HP Cloud Recovery Download Tool to create recovery media (select products only) ..... 62
Restoring and recovery ........................................................................................................................................ 63
Restoring, resetting, and refreshing using Windows tools .............................................................. 63
Recovering using HP Recovery media ............................................................................................... 63
Changing the computer boot order ................................................................................................... 63
Using HP Sure Recover (select products only) .................................................................................. 64
9 Specifications .............................................................................................................................................. 65
Computer specifications ...................................................................................................................................... 65
35.6 cm (14.0 in) display specifications .............................................................................................................. 66
M.2 SATA solid-state drive specifications ............................................................................................................ 66
M.2 PCIe solid-state drive specifications ............................................................................................................ 67
10 Power cord set requirements ...................................................................................................................... 68

Requirements for all countries ............................................................................................................................ 68
Requirements for specific countries and regions ................................................................................................ 69
11 Recycling .................................................................................................................................................. 71
Index ............................................................................................................................................................. 72
vii
viii
1 Product description
Table 1-1 Product components and their descriptions

Category Description
Product Name HP 15 Laptop PC
Model numbers: 15-ef0xxx, 15z-ef0xxx
HP 15s Laptop PC
Model numbers: 15s-eq0xxx, 15s-er0xxx, 15s-ey0xxx
Processor AMD® Ryzen™ 7-3700U (2.3 GHz, turbo up to 4.0 GHz, 2400 MHz FSB, 6 MB L3 cache, quad core, 15 W;
Radeon™ RX Vega 10 Graphics)
AMD Ryzen 5-3500U (2.1 GHz, turbo up to 3.7 GHz, 2400 MHz FSB, 2 MB L2 cache, quad core, 15 W;
Radeon Vega™ 8 Graphics)
AMD Ryzen 3-3200U (2.6 GHz, turbo up to 3.5 GHz, 2400 MHz FSB, 1 MB L2 cache, dual core, 15 W;
Radeon Vega 3 Graphics)
AMD Athlon™ 300U (2.4 GHz, turbo up to 3.3 GHz, 2400 MHz FSB, 3 MB L3 cache, dual core, 15 W;
Radeon Vega 3 Graphics)
Graphics Internal graphics
AMD Radeon RX Vega 10 Graphics (Ryzen 7 processor)
AMD Radeon Vega 8 Graphics (Ryzen 5 processor)
AMD Radeon Vega 3 Graphics (Ryzen 3, Athlon 300U processor)
Supports HD decode, DX12, and HDMI
Display panel 39.6 cm (15.6 in), WLED, slim-flat (3.2 mm), narrow bezel, 45% NTSC
High-definition (HD) (1366 × 768), antiglare, SVA, eDP 1.2, 220 nits
HD, BrightView, SVA, eDP 1.2, 220 nits
HD, BrightView, SVA, eDP, 220 nits, Touch-on Panel (TOP)
Full high-definition (FHD) (1920 × 1080), antiglare, SVA, eDP 1.2, 220 nits
FHD, antiglare, UWVA, eDP, 250 nits
FHD, BrightView, UWVA, eDP, 250 nits, Touch-on Panel (TOP)
Memory Two SODIMM slots, not customer accessible or upgradeable
DDR4-2400 dual channel support (DDR4-3200 bridge to 2666, DDR4-2666 downgrade to DDR4-2400)
Supports up to 16 GB maximum system memory in the following configurations:
● 16 GB (8 GB × 2)
● 12 GB (8 GB × 1 + 4 GB × 1)
● 8 GB (8 GB × 1 or 4 GB × 2)
● 4 GB (4 GB × 1)
1
Table 1-1 Product components and their descriptions (continued)
Storage M.2 solid-state drive
512 GB, PCIe, TLC
512 GB, PCIe, value
256 GB, PCIe, value
128 GB, SATA-3, TLC
Audio Audio control panel: HP Audio Center
Dual speakers
Video HP TrueVision HD Camera - indicator LED, USB 2.0, HD sensor, f2.0
720p by 30 frames per second
Dual-array digital microphone with appropriate software: beam forming, echo cancellation, noise
suppression
Wireless networking Integrated wireless option with dual antennas (M.2/PCIe)
● Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5.0 (MU-MIMO supported)
● Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)
● Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2
Turbo Lite WLAN SVTP
Support for Wi-Fi Certified Miracast™ devices
Ports HP Smart Pin AC adapter
Audio-out (headphone)/Audio-in (microphone) combo jack
High-definition multimedia interface (HDMI) v.1.4b supporting up to 1920 × 1080 at 60 Hz
Hot plug/unplug and autodetect for correct output to wide-aspect vs. standard aspect video (auto adjust
panel resolution to fit embedded panel and external monitor connected)
(2) USB 3.1 Type A ports
(1) USB 3.1 Gen 1 Type-C port (supports data transfer)
Media card reader Supports microSD™, SDHC™, SDXC™
Push-pull insertion and removal
Internal card expansion One M.2 slot for WLAN
One M.2 slot for solid-state drive
Keyboard/pointing Keyboard, full size, island style, with numeric keypad

devices
Textured
2-coat paint, backlit
Touchpad requirements
2 Chapter 1 Product description

Touchpad with image sensor
Multitouch gestures enabled
Support for precision touchpad
Support for modern trackpad gestures
Taps enabled as default
Power requirements Battery
3 cell, 41 Whr, polymer battery
Supports battery life enhancement
Supports battery fast charge (45 minutes, 50% charged)
Smart AC adapter (PFC, slim barrel, 4.5 mm)
65 W
45 W, right angle
45 W, for Argentina
Power cord
1 m. conventional, C5
Security Trusted Platform Module (fTPM) 2.0, firmware based
Universal 2nd Factor Authentication
Fingerprint reader
Operating system Preinstalled
Windows® 10 Home 64
Windows 10 Home 64 Chinese Market CPPP
Windows 10 Home 64 High-End Chinese Market CPPP
Windows 10 Home 64 Plus
Windows 10 Home 64 Plus Single Language
Windows 10 Home 64 Plus Single Language Africa Market PPP
Windows 10 Home 64 Plus Single Language APAC EM PPP
Windows 10 Home 64 Plus Single Language India Market PPP
Windows 10 Home 64 Plus Single Language Indonesia Market PPP
Windows 10 Home 64 Single Language
Windows 10 Home 64 Single Language Africa Market PPP
Windows 10 Home 64 Single Language APAC EM PPP
Windows 10 Home 64 Single Language India Market PPP
Windows 10 Home 64 Single Language Indonesia Market PPP
3
Windows 10 Home S 64
Windows 10 Home S 64 Plus
Windows 10 Pro 64
Windows 10 Pro 64 Chinese Market
FreeDOS 3.0
Serviceability User replaceable part
AC adapter
4 Chapter 1 Product description

2 Getting to know your computer
Your computer features top-rated components. This chapter provides details about your components, where
they are located, and how they work.
Right side
Table 2-1 Right-side components and their descriptions

Component Description
(1) Memory card reader Reads optional memory cards that enable you to store, manage, share, or
access information.
To insert a card:
1. Hold the card label-side up, with connectors facing the computer.
2. Insert the card into the memory card reader, and then press in on the
card until it is firmly seated.
To remove a card:
▲ Pull the card out of the memory card reader.
(2) Audio-out (headphone)/Audio-in Connects optional powered stereo speakers, headphones, earbuds, a
(microphone) combo jack headset, or a television audio cable. Also connects an optional headset
microphone. This jack does not support optional standalone microphones.
WARNING! To reduce the risk of personal injury, adjust the volume before
putting on headphones, earbuds, or a headset. For additional safety
information, see the Regulatory, Safety, and Environmental Notices.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select

HP Documentation.
NOTE: When a device is connected to the jack, the computer speakers are
disabled.
(3) Power light ● On: The computer is on.
● Blinking: (select products only): The computer is in the Sleep state, a

power-saving state. The computer shuts off power to the display and
other unnecessary components.
● Off: Depending on your computer model, the computer is off, in

Hibernation, or in Sleep. Hibernation is the power-saving state that
uses the least amount of power.
Right side 5
Table 2-1 Right-side components and their descriptions (continued)
(4) Drive light (select products onlt) ● Blinking: The solid-state drive is being accessed.
(5) USB Type-C port Connects a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provides data transfer.
NOTE: Cables, adapters, or both (purchased separately) may be required.
(6) HDMI port Connects an optional video or audio device, such as a high-definition
television, any compatible digital or audio component, or a high-speed High-
Definition Multimedia Interface (HDMI) device.
Left side
Table 2-2 Left-side components and their descriptions
(1) Power connector Connects an AC adapter.
(2) AC adapter and battery light ● White: The AC adapter is connected and the battery is fully charged.
● Blinking: The AC adapter is disconnected and the battery has reached a

low battery level.
● Amber: The AC adapter is connected and the battery is charging.
● Off: The battery is not charging.
(3) USB SuperSpeed ports (2) Connect a USB device, such as a cell phone, camera, activity tracker, or
smartwatch, and provide high-speed data transfer.
6 Chapter 2 Getting to know your computer

Display
Low blue light mode (select products only)
Your computer display is shipped from the factory in low blue light mode for improved eye comfort and
safety. Also, blue light mode automatically adjusts blue light emissions when you are using the computer at
night or for reading.
WARNING! To reduce the risk of serious injury, read the Safety & Comfort Guide. It describes proper
workstation setup and proper posture, health, and work habits for computer users. The Safety & Comfort
Guide also provides important electrical and mechanical safety information. The Safety & Comfort Guide is
available on the web at http://www.hp.com/ergo.
Table 2-3 Display components and their descriptions
(1) WLAN antennas* Send and receive wireless signals to communicate with wireless local area
networks (WLANs).
(2) Internal microphones (2) Record sound.
(3) Camera light On: The camera is in use.
(4) Camera Allows you to video chat, record video, and record still images. Some cameras
also allow a facial recognition logon to Windows, instead of a password logon.
NOTE: Camera functions vary depending on the camera hardware and

software installed on your product.
*The antennas are not visible from the outside of the computer. For optimal transmission, keep the areas immediately around the
antennas free from obstructions.
For wireless regulatory notices, see the section of the Regulatory, Safety, and Environmental Notices that applies to your country or
region.
To access this guide:
▲ Type HP Documentation in the taskbar search box, and then select HP Documentation.
Display 7
Keyboard area
Touchpad
Touchpad settings
To adjust touchpad settings and gestures, or to turn off the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Choose a setting.
To turn on the touchpad:
1. Type touchpad settings in the taskbar search box, and then press enter.
2. Using an external mouse, click the touchpad button.

– or –
▲ Press the Tab key repeatedly until the pointer rests on the touchpad button. Then press the spacebar to
select the button.
Table 2-4 Touchpad components and their descriptions
(1) Touchpad zone Reads your finger gestures to move the pointer or activate items
on the screen.
(2) Left control zone Textured area that allows you to perform additional gestures.
(3) Right control zone Textured area that allows you to perform additional gestures.

Lights
Table 2-5 Lights and their descriptions
(1) Caps lock light On: Caps lock is on, which switches the key input to all capital
letters.
(2) Mute light ● On: Computer sound is off.
● Off: Computer sound is on.
Keyboard area 9
Button, vent, speakers, and fingerprint reader
Fingerprint readers can be located on the touchpad, on a side panel of the computer, or on the top cover
below the keyboard.
IMPORTANT: To verify that your computer supports fingerprint reader sign-in, type Sign-in options in
the taskbar search box and follow the on-screen instructions. If Fingerprint reader is not listed as an option,
then your computer does not include a fingerprint reader.
Table 2-6 Button, vent, speakers, and fingerprint reader and their descriptions
(1) Power button ● When the computer is off, press the button to turn on the computer.
● When the computer is on, press the button briefly to initiate Sleep.
● When the computer is in the Sleep state, press the button briefly to
exit Sleep (select products only).
● When the computer is in Hibernation, press the button briefly to exit

Hibernation.
IMPORTANT: Pressing and holding down the power button results in the
loss of unsaved information.
If the computer has stopped responding and shutdown procedures are

ineffective, press and hold the power button down for at least 5 seconds to
turn off the computer.
To learn more about your power settings, see your power options:
▲ Right-click the Power icon , and then select Power Options.
(2) Speakers (2) Produce sound.
(3) Vent Enables airflow to cool internal components.

Table 2-6 Button, vent, speakers, and fingerprint reader and their descriptions (continued)
NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan to
cycle on and off during routine operation.
(4) Fingerprint reader (select products Allows a fingerprint logon to Windows, instead of a password logon.
only)
▲ Swipe down across the fingerprint reader.
IMPORTANT: To prevent fingerprint logon issues, make sure when

you register your fingerprint that all sides of your finger are registered
by the fingerprint reader.
Special keys
Table 2-7 Special keys and their descriptions
(1) esc key Displays system information when pressed in combination with the fn key.
(2) fn key Executes specific functions when pressed in combination with another key.
(3) Windows key Opens the Start menu.
NOTE: Pressing the Windows key again will close the Start menu.
(4) Action keys Execute frequently used system functions.
(5) num lock key Alternates between the navigational and numeric functions on the
integrated numeric keypad.
(6) Integrated numeric keypad A separate keypad to the right of the alphabet keyboard. When num lock is
pressed, the keypad can be used like an external numeric keypad.
NOTE: If the keypad function is active when the computer is turned off,
that function is reinstated when the computer is turned back on.
Keyboard area 11
Bottom
Table 2-8 Bottom component and its description
Vent Enables airflow to cool internal components.
NOTE: The computer fan starts up automatically to cool internal

components and prevent overheating. It is normal for the internal fan
to cycle on and off during routine operation.
Labels
The labels affixed to the computer provide information you might need when you troubleshoot system
problems or travel internationally with the computer. Labels may be in paper form or imprinted on the
product.
IMPORTANT: Check the following locations for the labels described in this section: the bottom of the
computer, inside the battery bay, under the service door, on the back of the display, or on the bottom of a
tablet kickstand.
● Service label—Provides important information to identify your computer. When contacting support, you
may be asked for the serial number, the product number, or the model number. Locate this information
before you contact support.
Your service label will resemble one of the following examples. Refer to the illustration that most closely
matches the service label on your computer.

Table 2-9 Service label components
Component
(1) HP product name
(2) Model number
(3) Product ID
(4) Serial number
(5) Warranty period
Table 2-10 Service label components
Component
(1) HP product name
(2) Product ID
(3) Serial number
(4) Warranty period
● Regulatory label(s)—Provide(s) regulatory information about the computer.

● Wireless certification label(s)—Provide(s) information about optional wireless devices and the approval
markings for the countries or regions in which the devices have been approved for use.
Labels 13
3 Illustrated parts catalog
Computer major components

NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
NOTE: Details about your computer, including model, serial number, product key, and length of warranty,
are on the service tag at the bottom of your computer. See Labels on page 12 for details.
14 Chapter 3 Illustrated parts catalog

Table 3-1 Computer major components and their descriptions
Item Component Spare part number
(1) Display assembly
NOTE: Display assemblies are offered as spare parts only at a subcomponent level.
(2) Keyboard/top cover
For a detailed list of country codes, see Keyboard/top cover on page 54.
Snow white; no backlight L63574-xx1
Snow white; backlit L63575-xx1
Ash silver; no backlight L63576-xx1
Ash silver; backlit L63577-xx1
Natural silver; no backlight L63578-xx1
Natural silver; backlit L63579-xx1
(3) Touchpad
The touchpad cable is available as spare part number L63602-001.
Natural silver L63600-001
Ash silver L63599-001
Snow white L63601-001
(4) Fingerprint reader board L63595-001
NOTE: The fingerprint reader board cable is available as spare part number L63596-001.
(5) Speaker assembly L63594-001
(6) Power connector cable: 806746-001
(7) System board (includes processor)
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
AMD Ryzen 7 3700U processor L78725-xx1
AMD Athlon 300U processor L78722-xx1
(8) Fan
For use in models with a backlit keyboard L63587-001
For use in models without a backlit keyboard L63588-001
(9) Heat sink L63586-001
(10) USB board L84052-001
(11) Solid-state drive (M.2)
512 GB, PCIe, TLC L78720-001
Computer major components 15

Table 3-1 Computer major components and their descriptions (continued)
512 GB, PCIe, value L78721-001
128 GB, SATA-3, TLC L78718-001
(12) Memory modules (DDR4-2666)
8 GB 937236-855
4 GB L10598-855
(13) WLAN module
Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth 5.0 L44796-005
Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 L21480-005
Intel Wi-Fi 6 AX200 802.11ax 2 × 2 Wi-Fi + Bluetooth 5.0 L35282-005
(14) Card reader/audio board L63583-001
NOTE: The card reader/audio board cable is available as spare part number L63584-001.
(15) Battery (3 cell, 41 Whr) L11119-855
(16) Bottom cover
Pale gold L63591-001
Snowflake white L63592-001
(17) Rubber feet
Silver L63597-001
Gold L63598-001

Display assembly subcomponents
Table 3-2 Display components and their descriptions

(1) Display bezel L63608-001
(2) Hinge cover
(3) Webcam/microphone module (includes bezel adhesive tape and display panel cover tape) L63564-001
(4) Display panel
FHD, antiglare, SVA L78713-001
FHD, antiglare, UWVA L78714-001
HD, antiglare L78715-001
Display assembly subcomponents 17

Table 3-2 Display components and their descriptions (continued)
HD, BrightView L78716-001
HD, BrightView, Touch-on Panel (TOP) L78717-001
(5) Display hinges (left and right; includes bezel and display cover adhesive) L63612-001
(6) Display panel cable (includes bezel adhesive tape)
For use with touch displays L63613-001
For use with non-touch displays L63615-001
(7) Wireless antennas (includes bezel adhesive tape and display cover tape)
Dual antennas L63607-001
Single antenna L63606-001
(8) Display back cover (includes bezel adhesive tape)
Cables
Table 3-3 Cables and their descriptions
(1) USB cable L63581-001
(2) Touchpad cable L63602-001
(3) Fingerprint reader board cable L63596-001
(4) Card reader/audio board cable L63584-001

Miscellaneous parts
Table 3-4 Miscellaneous parts and their descriptions
Component Spare part number
AC adapter (PFC, slim, 4.5 mm)
65 W 913691-850
45 W 741727-001
45 W, for use in Argentina 741553-852
Power cord (C5, 1.0 m)
For use in Argentina L19357-001
For use in Australia L19358-001
For use in Denmark L19360-001
For use in Europe L19361-001
For use in India L19363-001
For use in Israel L19362-001
For use in Italy L19364-001
For use in North America L19367-001
For use in the People’s Republic of China L19368-001
For use in South Africa L19369-001
For use in South Korea L19366-001
For use in Switzerland L19370-001
For use in Taiwan L19372-001
For use in Thailand L19371-001
For use in the United Kingdom L19373-001
External optical drive 747080-001
HDMI-to-VGA adapter 701943-001
USB-to-RJ-45 adapter 829941-001
Screw Kit L63617-001
Miscellaneous parts 19
4 Removal and replacement procedures
preliminary requirements
Tools required
You will need the following tools to complete the removal and replacement procedures:
● Non-marking, non-conductive pry tool
● Magnetic Phillips P1 screwdriver
● Tweezers
Service considerations
The following sections include some of the considerations that you must keep in mind during disassembly
and assembly procedures.
NOTE: As you remove each subassembly from the computer, place the subassembly (and all accompanying
screws) away from the work area to prevent damage.
Plastic parts
IMPORTANT: Using excessive force during disassembly and reassembly can damage plastic parts.
Cables and connectors

IMPORTANT: When servicing the computer, be sure that cables are placed in their proper locations during
the reassembly process. Improper cable placement can damage the computer.
Cables must be handled with extreme care to avoid damage. Apply only the tension required to unseat or seat
the cables during removal and insertion. Handle cables by the connector whenever possible. In all cases, avoid
bending, twisting, or tearing cables. Be sure that cables are routed in such a way that they cannot be caught
or snagged by parts being removed or replaced. Handle flex cables with extreme care; these cables tear
easily.
20 Chapter 4 Removal and replacement procedures preliminary requirements

Drive handling
IMPORTANT: Drives are fragile components that must be handled with care. To prevent damage to the
computer, damage to a drive, or loss of information, observe these precautions:
Before removing or inserting a hard drive, shut down the computer. If you are unsure whether the computer is
off or in Hibernation, turn the computer on, and then shut it down through the operating system.
Before handling a drive, be sure that you are discharged of static electricity. While handling a drive, avoid
touching the connector.
Before removing an optical drive, be sure that a disc is not in the drive and be sure that the optical drive tray is
closed.
Handle drives on surfaces covered with at least 2.54 cm (1 inch) of shock-proof foam.
Avoid dropping drives from any height onto any surface.
After removing a hard drive or an optical drive, place it in a static-proof bag.
Avoid exposing an internal hard drive to products that have magnetic fields, such as monitors or speakers.
Avoid exposing a drive to temperature extremes or liquids.
If a drive must be mailed, place the drive in a bubble pack mailer or other suitable form of protective
packaging and label the package “FRAGILE.”
Workstation guidelines
Follow these grounding workstation guidelines:
● Cover the workstation with approved static-shielding material.
● Use a wrist strap connected to a properly grounded work surface and use properly grounded tools and
equipment.
● Use conductive field service tools, such as cutters, screw drivers, and vacuums.
● When fixtures must directly contact dissipative surfaces, use fixtures made only of static-safe materials.
● Keep the work area free of nonconductive materials, such as ordinary plastic assembly aids
and polystyrene foam.
● Handle ESD-sensitive components, parts, and assemblies by the case or PCM laminate. Handle these
items only at static-free workstations.
● Avoid contact with pins, leads, or circuitry.
● Turn off power and input signals before inserting or removing connectors or test equipment.
Electrostatic discharge information

A sudden discharge of static electricity from your finger or other conductor can destroy static-sensitive
devices or microcircuitry. Often the spark is neither felt nor heard, but damage occurs. An electronic device
exposed to electrostatic discharge (ESD) might not appear to be affected at all and can work perfectly
throughout a normal cycle. The device might function normally for a while, but it has been degraded in the
internal layers, reducing its life expectancy.
Networks built into many integrated circuits provide some protection, but in many cases, the discharge
contains enough power to alter device parameters or melt silicon junctions.
Electrostatic discharge information 21

IMPORTANT: To prevent damage to the device when you are removing or installing internal components,
observe these precautions:
Keep components in their electrostatic-safe containers until you are ready to install them.
Before touching an electronic component, discharge static electricity by using the guidelines described in this
section.
Avoid touching pins, leads, and circuitry. Handle electronic components as little as possible.
If you remove a component, place it in an electrostatic-safe container.
Generating static electricity

Note the following:
● Different activities generate different amounts of static electricity.
● Static electricity increases as humidity decreases.
Table 4-1 Static electricity occurrence based on activity and humidity
Relative humidity
Event 55% 40% 10%
Walking across carpet 7,500 V 15,000 V 35,000 V
Walking across vinyl floor 3,000 V 5,000 V 12,000 V
Motions of bench worker 400 V 800 V 6,000 V
Removing DIPs from plastic tube 400 V 700 V 2,000 V
Removing DIPs from vinyl tray 2,000 V 4,000 V 11,500 V
Removing DIPs from polystyrene foam 3,500 V 5,000 V 14,500 V
Removing bubble pack from PCB 7,000 V 20,000 V 26,500 V
Packing PCBs in foam-lined box 5,000 V 11,000 V 21,000 V
Electronic components can be packaged together in plastic tubes, trays, or polystyrene foam.
NOTE: As little as 700 V can degrade a product.
Preventing electrostatic damage to equipment

Many electronic components are sensitive to ESD. Circuitry design and structure determine the degree of
sensitivity. The following packaging and grounding precautions are necessary to prevent static electricity
damage to electronic components.
● To avoid hand contact, transport products in static-safe containers such as tubes, bags, or boxes.
● Protect all electrostatic parts and assemblies with conductive or approved containers or packaging.
● Keep electrostatic-sensitive parts in their containers until they arrive at static-free stations.
● Place items on a grounded surface before removing them from their container.
● Always be properly grounded when touching a sensitive component or assembly.

● Avoid contact with pins, leads, or circuitry.
● Place reusable electrostatic-sensitive parts from assemblies in protective packaging or conductive
foam.
Personal grounding methods and equipment

Use the following equipment to prevent static electricity damage to electronic components:
● Wrist straps are flexible straps with a maximum of 1 MΩ ±10% resistance in the ground cords. To
provide proper ground, a strap must be worn snug against bare skin. The ground cord must be
connected and fit snugly into the banana plug connector on the grounding mat or workstation.
● Heel straps/Toe straps/Boot straps can be used at standing workstations and are compatible with
most types of shoes or boots. On conductive floors or dissipative floor mats, use them on both feet with
a maximum of 1 MΩ ±10% resistance between the operator and ground.
Table 4-2 Static shielding protection levels
Static shielding protection levels
Method Voltage
Antistatic plastic 1,500
Carbon-loaded plastic 7,500
Metallized laminate 15,000
Grounding the work area

To prevent static damage at the work area, take the following precautions:
● Cover the work surface with approved static-dissipative material. Provide a wrist strap connected to the
work surface and properly grounded tools and equipment.
● Use static-dissipative mats, foot straps, or air ionizers to give added protection.
● Handle electrostatic sensitive components, parts, and assemblies by the case or PCB laminate. Handle
them only at static-free work areas.
● Turn off power and input signals before inserting and removing connectors or test equipment.
● Use fixtures made of static-safe materials when fixtures must directly contact dissipative surfaces.
● Keep work area free of nonconductive materials such as ordinary plastic assembly aids and polystyrene
foam.
● Use field service tools, such as cutters, screwdrivers, and vacuums, that are conductive.
Recommended materials and equipment

HP recommends the following materials and equipment to prevent static electricity:
● Antistatic tape
● Antistatic smocks, aprons, or sleeve protectors
● Conductive bins and other assembly or soldering aids
● Conductive foam
● Conductive tabletop workstations with ground cord of 1 MΩ ±10% resistance
Electrostatic discharge information 23

● Static-dissipative table or floor mats with hard tie to ground
● Field service kits
● Static awareness labels
● Wrist straps and footwear straps providing 1 MΩ ±10% resistance
● Material handling packages
● Conductive plastic bags
● Conductive plastic tubes
● Conductive tote boxes
● Opaque shielding bags
● Transparent metallized shielding bags
● Transparent shielding tubes
Packaging and transporting guidelines

Follow these grounding guidelines when packaging and transporting equipment:
● To avoid hand contact, transport products in static-safe tubes, bags, or boxes.
● Protect ESD-sensitive parts and assemblies with conductive or approved containers or packaging.
● Keep ESD-sensitive parts in their containers until the parts arrive at static-free workstations.
● Place items on a grounded surface before removing items from their containers.
● Always be properly grounded when touching a component or assembly.
● Store reusable ESD-sensitive parts from assemblies in protective packaging or nonconductive foam.
● Use transporters and conveyors made of antistatic belts and roller bushings. Be sure that mechanized
equipment used for moving materials is wired to ground and that proper materials are selected to avoid
static charging. When grounding is not possible, use an ionizer to dissipate electric charges.

5 Removal and replacement procedures for
authorized service provider parts
IMPORTANT: Components described in this chapter should be accessed only by an authorized service
provider. Accessing these parts can damage the computer or void the warranty.
NOTE: HP continually improves and changes product parts. For complete and current information about
supported parts for your computer, go to http://partsurfer.hp.com, select your country or region, and then
follow the on-screen instructions.
Component replacement procedures

There are as many as 52 screws that must be removed, replaced, and/or loosened when servicing the
computer. Make special note of each screw size and location during removal and replacement.
Preparation for disassembly

See Removal and replacement procedures preliminary requirements on page 20 for initial safety procedures.
1. Turn off the computer. If you are unsure whether the computer is off or in Hibernation, turn the
computer on, and then shut it down through the operating system.
2. Disconnect the power from the computer by unplugging the power cord from the computer.
3. Disconnect all external devices from the computer.
Component replacement procedures 25

Bottom cover
Table 5-1 Bottom cover descriptions and part numbers
Description Spare part number
Bottom cover, natural silver L63590-001
Bottom cover, pale gold L63591-001
Bottom cover, snowflake white L63592-001
Rubber feet, gold L63598-001
Rubber feet, silver L63597-001
Before removing the bottom cover, follow this step:

▲ Prepare the computer for disassembly (Preparation for disassembly on page 25).
Remove the bottom cover:
1. Peel the two rubber feet off the bottom cover.
2. Remove the six Phillips M2.0 × 6.0 screws (1) from the bottom cover.
26 Chapter 5 Removal and replacement procedures for authorized service provider parts
3. Remove the two Phillips M2.5 × 6.0 screws (2) from the bottom cover.
4. Insert a plastic tool between the bottom cover and the computer chassis (1), and then flex and lift the
bottom of the bottom cover (2) enough to separate it from the computer.
5. Remove the bottom cover from the computer (3).
Reverse this procedure to install the bottom cover.

Battery
Table 5-2 Battery description and part number
Battery, 3 cell, 41 Whr L11119-855
Before removing the battery, follow these steps:

1. Prepare the computer for disassembly (Preparation for disassembly on page 25).
2. Remove the bottom cover (see Bottom cover on page 26).
Remove the battery:
1. Remove the five Phillips M2.0 × 3.0 screws (1) that secure the battery to the computer.
2. Remove the battery from the computer (2).
Reverse this procedure to install the battery.
Memory module
Table 5-3 Memory descriptions and part numbers
Memory module, 8 GB 937236-855
Memory module, 4 GB L10598-855
Before removing the memory modules, follow these steps:

3. Remove the battery (see Battery on page 28).
Remove the memory modules:
1. Spread the two retention clips outward (1) until the memory module tilts up at a 45° angle.
2. Grasp the edge of the memory module (2), and then gently pull the module out of the slot. Use the same
procedure to remove both memory modules.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only.
Do not touch the components on the memory module.
To protect a memory module after removal, place it in an electrostatic-safe container.
IMPORTANT: To prevent damage to the memory module, hold the memory module by the edges only. Do
not touch the components on the memory module. Do not bend the memory module.
1. Align the notched edge of the memory module with the tab in the memory module slot (1).
2. Press the module into the slot until seated (2).

3. Gently press down on the module edges until the side retention clips snap into place (3).
Solid-state drive
Table 5-4 Solid-state drive descriptions and part numbers
512 GB, PCIe, TLC L78720-001
128 GB, SATA-3, TLC L78718-001
Before removing the solid-state drive, follow these steps:

Remove the solid-state drive:
▲ Remove the Phillips M2.0 × 2.0 screw (1), and then pull the drive from the socket (2).
Reverse this procedure to install the solid-state drive.

WLAN module
Table 5-5 WLAN module description and part number
Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2 L21480-005
Intel Wi-Fi 6 AX200 802.11ax 2 × 2 Wi-Fi + Bluetooth 5.0 L35282-005
IMPORTANT: To prevent an unresponsive system, replace the wireless module only with a wireless module
authorized for use in the computer by the governmental agency that regulates wireless devices in your
country or region. If you replace the module and then receive a warning message, remove the module to
restore device functionality, and then contact technical support.
Before removing the WLAN module, follow these steps:

Remove the WLAN module:
1. Disconnect the WLAN antenna cables (1) from the terminals on the WLAN module.
NOTE: The WLAN antenna cable labeled 1 connects to the WLAN module Main terminal labeled 1. The
WLAN antenna cable labeled 2 connects to the WLAN module Aux terminal labeled 2.
2. Remove the Phillips M2.0 × 2.0 screw (2) that secures the WLAN module to the bottom cover. (The WLAN
module tilts up.)
3. Remove the WLAN module (3) by pulling the module away from the slot at an angle.
NOTE: If the WLAN antenna is not connected to the terminal on the WLAN module, a protective sleeve must
be installed on the antenna connector, as shown in the following illustration.
Reverse this procedure to install the WLAN module.

Card reader/audio board
Table 5-6 Card reader/audio board description and part number
Card reader/audio board L63583-001
NOTE: The card reader/audio board spare part kit does not include the cable. The cable is available as
spare part number L63584-001.
Before removing the card reader/audio board, follow these steps:

Remove the card reader/audio board:
1. Disconnect the cable from the ZIF connector on the card reader/audio board (1).
2. Remove the two Phillips M2.0 × 3.0 screws (2) that secure the board to the computer.
3. Remove the board from the computer (3).
Reverse this procedure to install the card reader/audio board.
USB board
Table 5-7 USB board description and part number
USB board L84052-001
NOTE: The USB board spare part kit does not include the cable. The cable is available as spare part
number L63581-001.
Before removing the USB board, follow these steps:

Remove the USB board:
1. Disconnect the cable from the ZIF connector on the USB board (1).
2. Remove the two Phillips M2.0 × 3.0 screws (2) that secure the USB board to the computer, and then
remove the board (3).
Reverse this procedure to install the USB board.

Touchpad
Table 5-8 Touchpad description and part number
Touchpad, natural silver L63600-001
Touchpad, ash silver L63599-001
Touchpad, snow white L63601-001
NOTE: The touchpad spare part kit does not include the cable. The cable is available as spare part
number L63602-001.
Before removing the touchpad, follow these steps:

Remove the touchpad:
1. Disconnect the cable from the ZIF connector on the touchpad (1).
2. Remove the protective tape and sponge from the touchpad.
3. Remove the two Phillips M2.0 × 2.5 screws (2) that secure the touchpad bracket to the computer, and
then remove the bracket (3).
4. Remove the three Phillips M2.0 × 2.0 screws (4) that secure the touchpad to the computer, and then
remove the touchpad (5).
Reverse this procedure to install the touchpad.
Fingerprint reader board
Table 5-9 Fingerprint reader board description and part number
Fingerprint reader board L63595-001
NOTE: The fingerprint reader board spare part kit does not include the cable. The cable is available as
spare part number L63596-001.
Before removing the fingerprint reader board, follow these steps:

4. Remove the card reader/audio board (see Card reader/audio board on page 34).
Remove the fingerprint reader board:
1. Remove the Phillips M2.0 × 2.5 screw (1) that secures the fingerprint reader bracket to the computer.
2. Rotate the bracket upward (2), and then remove the bracket from the computer (3).
3. Disconnect the cable from the ZIF connector on the fingerprint reader board (4), and the remove the
board from the computer (5).
Reverse this procedure to install the fingerprint reader board.

Fan
Table 5-10 Fan description and part number
Fan for use only in models with a backlit keyboard L63587-001
Fan for use only in models without a backlit keyboard L63588-001
Before removing the fan, follow these steps:

Remove the fan:
1. Disconnect the fan cable from the system board (1).
2. Remove the three Phillips M2.0 × 3.0 screws (2) that secure the fan to the computer.
3. Remove the fan from the computer (3).
Reverse this procedure to install the fan.
Heat sink (thermal module)
Table 5-11 Heat sink assembly, thermal pad, and thermal grease descriptions and part numbers
Heat sink L63586-001
Before removing the heat sink, follow these steps:

Remove the heat sink:
1. Remove the four Phillips M2.0 × 2.0 screws (1) in the order indicated on the heat sink.
2. Remove the heat sink (2).

3. Apply thermal grease to the integrated processor on the system board (1) and associated location on
the heat sink (2).
Reverse this procedure to install the heat sink.
System board
All system boards use the following part numbers:
xxxxxx-001: Non-Windows operating system
xxxxxx-601: Windows 10 operating system
Table 5-12 System board descriptions and part numbers
AMD Athlon 300U processor L78722-xx1
Before removing the system board, follow these steps:

4. Remove the solid-state drive (see Solid-state drive on page 31).
5. Remove the heat sink (see Heat sink (thermal module) on page 39).
Remove the system board:
1. Disconnect the following cables from the system board:
a. WLAN module antennas (1)
b. Speaker cable (2)
c. USB board cable (ZIF) (3)
d. Power connector cable (4)
e. Display cable (ZIF) (5)
f. Fan cable (6)
g. Keyboard backlight cable (ZIF) (7)
h. Keyboard cable (ZIF) (8)
i. Touchpad cable (ZIF) (9)
j. Fingerprint reader cable (ZIF) (10)
k. Card reader/audio board cable (ZIF) (11)

2. Remove the three silver Phillips M2.0 × 3.0 screws (1) and the three black Phillips M2.0 × 2.0 screws (2)
that secure the system board to the computer.
3. Remove the system board from the computer (3).
Reverse this procedure to install the system board.
Display assembly
NOTE: Display assemblies are offered as spare parts only at a subcomponent level.
Before removing the display assembly, follow these steps:

4. Remove the WLAN module (see WLAN module on page 32).
Remove the display assembly:
1. Disconnect the wireless antenna cables from the WLAN module and remove the cable from the clips in
the computer (1).
2. Disconnect the display cable from the system board (2), and then remove the cable from the channel in
the left speaker (3).
3. Remove the six Phillips M2.5 × 4.0 screws (1) from the hinges.
4. Open the display (2) until the hinges (3) are in the open position.

5. Separate the display from the computer (4).
6. If it is necessary to replace display assembly subcomponents:

a. Remove the hinge cover by squeezing both ends of the cover (1), and then pulling the cover off the
display (2).
The hinge cover is available as the following spare part numbers:
L63609-001: Natural silver
L63610-001: Pale gold
L63611-001: Snowflake white
b. Release the top edge of the display bezel (1) from the display assembly.
IMPORTANT: Be careful not to bend or break the narrow sections of the bezel when removing.
Follow the specific bezel removal procedures to avoid damaging the tape that secures the bottom
of the bezel to the display.
c. Release the left and right edges of the display bezel (2) from the display assembly.
d. Using a flat-plastic lifter tool, release the bottom left and right corners of the display bezel (3)
from the display assembly.
e. Insert a tool into the right side of the inside-bottom of the bezel, and then pull the tool to the left
carefully to separate the bezel adhesive from the panel (4).
f. Remove the display bezel from the display (5).
The display bezel is available as spare part number L63608-001.
7. If it is necessary to remove the webcam module:

▲ Starting from the right side, use a tool to lift and release (1) the webcam module from the metal
tape behind it (2). Lift the module from the display back cover (3), if tape is installed, remove the
tape from the connector (4), and then disconnect the cable (5).
The webcam is available as spare part number L63564-001.
8. If it is necessary to remove the display panel:

a. Use tweezers to grasp the tape that routes behind both the left and right sides of the display panel
(1).
b. Pull the tape from behind the left and right sides of the panel (2). Rolling the tape around the
tweezer or the shaft of a screwdriver as you pull it can help to avoid pulling too hard and breaking
the tape. To avoid tearing the tape, pull the tape evenly and carefully.
IMPORTANT: You have to pull on the tape multiple times before it is completely removed.
c. Rotate the display panel over and place next to the display back cover (1).

d. Lift the tape from the connector on the rear of the panel (2), open the locking lever (3), and then
disconnect the cable from the panel (4).
Display panels are available as the following spare part numbers:
L78713-001: FHD, antiglare, SVA
L78714-001: FHD, antiglare, UWVA
L78715-001: HD, antiglare
L78716-001: HD, BrightView
L78717-001: HD, BrightView, Touch-on Panel (TOP)
e. When installing the display panel, apply the adhesive in the location as shown in the following
illustration.
9. If it is necessary to remove the display hinges:
a. Remove the three Phillips M2.5 × 3.0 screws (1) from the bottom of each hinge.
b. Remove the Phillips M2.0 × 2.5 screw (2) from the top of each hinge.
c. Remove the display hinges from the display back cover (3).
The display hinges are available as spare part number L63612-001.
10. If it is necessary to remove the display panel cable:

a. Remove the tape from the connector on the webcam module (1), and then disconnect the cable
from the webcam module (2).
b. Remove the cable from the channel at the top of the display back cover (3).
c. Peel the cable from the inside of the display back cover (4), and then remove the cable (5).
The display cable is available as the following spare part numbers:
L63613-001: Touch displays
L63615-001: Non-touch displays

d. When installing the display cable, position the cable in the middle of the alignment notch as
marked on the inside of the display back cover.
11. If it is necessary to remove the wireless antennas:

a. Peel the antennas off the top of the display back cover (1).
b. Remove the antenna cables from the channels on the sides of the display back cover (2), and the
remove the antennas and cables (3).
The wireless antennas are available as spare part number L63607-001 for dual antennas and
L63606-001 for single antenna.
The display back cover is available as the following spare part numbers:
L63603-001: Natural silver
L63604-001: Pale gold
L63605-001: Snowflake white
Reverse this procedure to install the display assembly.

Power connector
Table 5-13 Power connector description and part number
Power connector 806746-001
Before removing the power connector cable, follow these steps:

4. Remove the display assembly (see Display assembly on page 43).
Remove the power connector cable:
1. Disconnect the cable from the system board (1).
2. Remove the cable from the routing channel in the left speaker (2), and then remove the cable from the
computer (3).
Reverse this procedure to install the power connector cable.
Speaker assembly
Table 5-14 Speaker assembly description and part number
Speaker assembly L63594-001
Before removing the speaker assembly, follow these steps:

4. Remove the heat sink from models that include a fan (see Heat sink (thermal module) on page 39).
5. Remove the display (see Display assembly on page 43).
Remove the speakers:
1. Remove the two Phillips M2.0 × 3.0 screws (1) that secure the speakers to the computer.
2. Remove the speaker cable from the clips in the routing channel in the computer (2).
3. Remove the speakers from the computer (3).
Reverse this procedure to install the speaker assembly.

Keyboard/top cover
The top cover with keyboard remains after removing all other spare parts from the computer.
In this section, the first table provides the main spare part number for the top cover/keyboards. The second
table provides the country codes.
Table 5-15 Keyboard/top cover description and part number
Snow white; no backlight L63574-xx1
Snow white; backlit L63575-xx1
Ash silver; no backlight L63576-xx1
Ash silver; backlit L63577-xx1
Natural silver; no backlight L63578-xx1
Natural silver; backlit L63579-xx1
Table 5-16 Keyboard country codes
For use in country or Spare part For use in country or Spare part For use in country or Spare part
region number region number region number
Belgium -A41 Israel -BB1 South Korea -AD1
Bulgaria -261 Italy -061 Spain -071
Czech Republic and -FL1 Latin America -161 Switzerland -BG1

Slovakia
Denmark, Finland, and -DH1 The Netherlands -B31 Taiwan -AB1

Norway
France -051 Portugal -131 Thailand -281
French Canada -DB1 Romania -271 Turkey -141
Germany -041 Russia -251 Ukraine -BD1
Greece -151 Saudi Arabia -171 United Kingdom -031
Hungary -211 Slovenia -BA1 United States -001
6 Using Setup Utility (BIOS)
Setup Utility, or Basic Input/Output System (BIOS), controls communication between all the input and output
devices on the system (such as disk drives, display, keyboard, mouse, and printer). Setup Utility (BIOS)
includes settings for the types of devices installed, the startup sequence of the computer, and the amount of
system and extended memory.
NOTE: To start Setup Utility on convertible computers, your computer must be in notebook mode and you
must use the keyboard attached to your notebook.
Starting Setup Utility (BIOS)

IMPORTANT: Use extreme care when making changes in Setup Utility (BIOS). Errors can prevent the
computer from operating properly.
▲ Turn on or restart the computer and quickly press f10.

– or –
Turn on or restart the computer, quickly press esc, and then press f10 when the Start menu is displayed.
Updating Setup Utility (BIOS)

Updated versions of Setup Utility (BIOS) might be available on the HP website.
Most BIOS updates on the HP website are packaged in compressed files called SoftPaqs.
Some download packages contain a file named Readme.txt, which contains information regarding installing
and troubleshooting the file.
Determining the BIOS version

To decide whether you need to update Setup Utility (BIOS), first determine the BIOS version on your computer.
To reveal the BIOS version information (also known as ROM date and System BIOS), use one of these options.
● HP Support Assistant
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
Select the question mark icon in the taskbar.
2. Select My notebook, and then select Specifications.
● Setup Utility (BIOS)
1. Start Setup Utility (BIOS) (see Starting Setup Utility (BIOS) on page 55).
2. Select Main, and then make note of the BIOS version.
3. Select Exit, select one of the options, and then follow the on-screen instructions.
● In Windows, press ctrl+alt+s.
Starting Setup Utility (BIOS) 55

To check for later BIOS versions, see Downloading a BIOS update on page 56.
Downloading a BIOS update

IMPORTANT: To reduce the risk of damage to the computer or an unsuccessful installation, download and
install a BIOS update only when the computer is connected to reliable external power using the AC adapter. Do
not download or install a BIOS update while the computer is running on battery power, docked in an optional
docking device, or connected to an optional power source. During the download and installation, follow these
instructions:
● Do not disconnect power from the computer by unplugging the power cord from the AC outlet.
● Do not shut down the computer or initiate Sleep.
● Do not insert, remove, connect, or disconnect any device, cable, or cord.
NOTE: If your computer is connected to a network, consult the network administrator before installing any
software updates, especially system BIOS updates.
1. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
2. Select Updates, and then select Check for updates and messages.
3. Follow the on-screen instructions.
4. At the download area, follow these steps:
a. Identify the most recent BIOS update and compare it to the BIOS version currently installed on your
computer. If the update is more recent than your BIOS version, make a note of the date, name, or
other identifier. You might need this information to locate the update later, after it has been
downloaded to your hard drive.
b. Follow the on-screen instructions to download your selection to the hard drive.
Make a note of the path to the location on your hard drive where the BIOS update is downloaded.
You will need to access this path when you are ready to install the update.
BIOS installation procedures vary. Follow any instructions that appear on the screen after the download is
complete. If no instructions appear, follow these steps:
1. Type file in the taskbar search box, and then select File Explorer.
2. Select your hard drive designation. The hard drive designation is typically Local Disk (C:).
3. Using the hard drive path you recorded earlier, open the folder that contains the update.
4. Double-click the file that has an .exe extension (for example, filename.exe).
The BIOS installation begins.
5. Complete the installation by following the on-screen instructions.
NOTE: After a message on the screen reports a successful installation, you can delete the downloaded file
from your hard drive.
56 Chapter 6 Using Setup Utility (BIOS)

7 Using HP PC Hardware Diagnostics
Using HP PC Hardware Diagnostics Windows (select products

only)
HP PC Hardware Diagnostics Windows is a Windows-based utility that allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs within the Windows
operating system to diagnose hardware failures.
If HP PC Hardware Diagnostics Windows is not installed on your computer, first you must download and install
it. To download HP PC Hardware Diagnostics Windows, see Downloading HP PC Hardware Diagnostics
Windows on page 57.
After HP PC Hardware Diagnostics Windows is installed, follow these steps to access it from HP Help and
Support or HP Support Assistant.
1. To access HP PC Hardware Diagnostics Windows from HP Help and Support:
a. Select the Start button, and then select HP Help and Support.
b. Select HP PC Hardware Diagnostics Windows.
– or –
To access HP PC Hardware Diagnostics Windows from HP Support Assistant:
a. Type support in the taskbar search box, and then select the HP Support Assistant app.
– or –
b. Select Troubleshooting and fixes.
c. Select Diagnostics, and then select HP PC Hardware Diagnostics Windows.
2. When the tool opens, select the type of diagnostic test that you want to run, and then follow the on-
screen instructions.
NOTE: To stop a diagnostic test, select Cancel.
When HP PC Hardware Diagnostics Windows detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. The screen displays one of the following options:
● A Failure ID link is displayed. Select the link and follow the on-screen instructions.
● Instructions for calling support are displayed. Follow those instructions.
Downloading HP PC Hardware Diagnostics Windows

● The HP PC Hardware Diagnostics Windows downloading instructions are provided in English only.
● You must use a Windows computer to download this tool because only .exe files are provided.
Using HP PC Hardware Diagnostics Windows (select products only) 57

Downloading the latest HP PC Hardware Diagnostics Windows version
To download HP PC Hardware Diagnostics Windows, follow these steps:
1. Go to http://www.hp.com/go/techcenter/pcdiags. The HP PC Diagnostics home page is displayed.
2. Select Download HP Diagnostics Windows, and then select a location on your computer or a USB flash
drive.
The tool downloads to the selected location.
– or –
You can use the following steps to download the HP PC Hardware Diagnostics Windows from the Microsoft
Store:
1. Select the Microsoft app on your desktop or enter Microsoft Store in the taskbar search box.
2. Enter HP PC Hardware Diagnostics Windows in the Microsoft Store search box.
3. Follow the on-screen directions.

Downloading HP Hardware Diagnostics Windows by product name or number (select products

only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics Windows by product name or number, follow these steps:
1. Go to http://www.hp.com/support.
2. Select Get software and drivers, select your type of product, and then enter the product name or
number in the search box that is displayed.
3. In the Diagnostics section, select Download, and then follow the on-screen instructions to select the
specific Windows diagnostics version to be downloaded to your computer or USB flash drive.
Installing HP PC Hardware Diagnostics Windows

To install HP PC Hardware Diagnostics Windows, follow these steps:
▲ Navigate to the folder on your computer or the USB flash drive where the .exe file downloaded, double-
click the .exe file, and then follow the on-screen instructions.
Using HP PC Hardware Diagnostics UEFI

NOTE: For Windows 10 S computers, you must use a Windows computer and a USB flash drive to download
and create the HP UEFI support environment because only .exe files are provided. For more information, see
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive on page 59.
HP PC Hardware Diagnostics UEFI (Unified Extensible Firmware Interface) allows you to run diagnostic tests to
determine whether the computer hardware is functioning properly. The tool runs outside the operating
system so that it can isolate hardware failures from issues that are caused by the operating system or other
software components.
58 Chapter 7 Using HP PC Hardware Diagnostics

If your PC does not start in Windows, you can use HP PC Hardware Diagnostics UEFI to diagnose hardware
issues.
When HP PC Hardware Diagnostics UEFI detects a failure that requires hardware replacement, a 24-digit
Failure ID code is generated. For assistance in solving the problem:
▲ Select Contact HP, accept the HP privacy disclaimer, and then use a mobile device to scan the Failure ID
code that appears on the next screen. The HP Customer Support - Service Center page appears with your
Failure ID and product number automatically filled in. Follow the on-screen instructions.
– or –
Contact support, and provide the Failure ID code.
NOTE: To start diagnostics on a convertible computer, your computer must be in notebook mode, and you
must use the attached keyboard.
NOTE: If you need to stop a diagnostic test, press esc.
Starting HP PC Hardware Diagnostics UEFI

To start HP PC Hardware Diagnostics UEFI, follow these steps:
1. Turn on or restart the computer, and quickly press esc.
2. Press f2.
The BIOS searches three places for the diagnostic tools, in the following order:
a. Connected USB flash drive
NOTE: To download the HP PC Hardware Diagnostics UEFI tool to a USB flash drive, see
Downloading the latest HP PC Hardware Diagnostics UEFI version on page 59.
b. Hard drive
c. BIOS
3. When the diagnostic tool opens, select a language, select the type of diagnostic test you want to run,
and then follow the on-screen instructions.
Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive

Downloading HP PC Hardware Diagnostics UEFI to a USB flash drive can be useful in the following situations:
● HP PC Hardware Diagnostics UEFI is not included in the preinstallation image.
● HP PC Hardware Diagnostics UEFI is not included in the HP Tool partition.
● The hard drive is damaged.
NOTE: The HP PC Hardware Diagnostics UEFI downloading instructions are provided in English only, and you
must use a Windows computer to download and create the HP UEFI support environment because only .exe
files are provided.
Downloading the latest HP PC Hardware Diagnostics UEFI version

To download the latest HP PC Hardware Diagnostics UEFI version to a USB flash drive:
2. Select Download HP Diagnostics UEFI, and then select Run.
Using HP PC Hardware Diagnostics UEFI 59

Downloading HP PC Hardware Diagnostics UEFI by product name or number (select products
only)
NOTE: For some products, you might have to download the software to a USB flash drive by using the
product name or number.
To download HP PC Hardware Diagnostics UEFI by product name or number (select products only) to a USB
flash drive:
2. Enter the product name or number, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the specific UEFI
Diagnostics version for your computer.
Using Remote HP PC Hardware Diagnostics UEFI settings (select

products only)
Remote HP PC Hardware Diagnostics UEFI is a firmware (BIOS) feature that downloads HP PC Hardware
Diagnostics UEFI to your computer. It can then execute the diagnostics on your computer, and it might upload
results to a preconfigured server. For more information about Remote HP PC Hardware Diagnostics UEFI, go to
http://www.hp.com/go/techcenter/pcdiags, and then select Find out more.
Downloading Remote HP PC Hardware Diagnostics UEFI

NOTE: HP Remote PC Hardware Diagnostics UEFI is also available as a SoftPaq that you can download to a
server.
Downloading the latest Remote HP PC Hardware Diagnostics UEFI version

To download the latest Remote HP PC Hardware Diagnostics UEFI version, follow these steps:
2. Select Download Remote Diagnostics, and then select Run.
Downloading Remote HP PC Hardware Diagnostics UEFI by product name or number

NOTE: For some products, you might have to download the software by using the product name or number.
To download HP Remote PC Hardware Diagnostics UEFI by product name or number, follow these steps:
2. Select Get software and drivers, select your type of product, enter the product name or number in the
search box that is displayed, select your computer, and then select your operating system.
3. In the Diagnostics section, follow the on-screen instructions to select and download the Remote UEFI
version for the product.
Customizing Remote HP PC Hardware Diagnostics UEFI settings

Using the Remote HP PC Hardware Diagnostics setting in Computer Setup (BIOS), you can perform the
following customizations:
60 Chapter 7 Using HP PC Hardware Diagnostics

● Set a schedule for running diagnostics unattended. You can also start diagnostics immediately in
interactive mode by selecting Execute Remote HP PC Hardware Diagnostics.
● Set the location for downloading the diagnostic tools. This feature provides access to the tools from the
HP website or from a server that has been preconfigured for use. Your computer does not require the
traditional local storage (such as a hard drive or USB flash drive) to run remote diagnostics.
● Set a location for storing the test results. You can also set the user name and password that you use for
uploads.
● Display status information about the diagnostics run previously.
To customize Remote HP PC Hardware Diagnostics UEFI settings, follow these steps:
1. Turn on or restart the computer, and when the HP logo appears, press f10 to enter Computer Setup.
2. Select Advanced, and then select Settings.
3. Make your customization selections.
4. Select Main, and then Save Changes and Exit to save your settings.
Your changes take effect when the computer restarts.
Using Remote HP PC Hardware Diagnostics UEFI settings (select products only) 61

8 Backing up, restoring, and recovering
This chapter provides information about the following processes, which are standard procedure for most
products:
● Backing up your personal information—You can use Windows tools to back up your personal
information (see Using Windows tools on page 62).
● Creating a restore point—You can use Windows tools to create a restore point (see Using Windows
tools on page 62).
● Creating recovery media (select products only)—You can use the HP Cloud Recovery Download Tool
(select products only) to create recovery media (see Using the HP Cloud Recovery Download Tool to
create recovery media (select products only) on page 62).
● Restoring and recovery—Windows offers several options for restoring from backup, refreshing the
computer, and resetting the computer to its original state (see Using Windows tools on page 62).
IMPORTANT: If you will be performing recovery procedures on a tablet, the tablet battery must be at least
70% charged before you start the recovery process.
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning any recovery process.
Backing up information and creating recovery media

Using Windows tools
IMPORTANT: Windows is the only option that allows you to back up your personal information. Schedule
regular backups to avoid information loss.
You can use Windows tools to back up personal information and create system restore points and recovery
media.
NOTE: If computer storage is 32 GB or less, Microsoft System Restore is disabled by default.
For more information and steps, see the Get Help app.
1. Select the Start button, and then select the Get Help app.
2. Enter the task you want to perform.
NOTE: You must be connected to the Internet to access the Get Help app.
Using the HP Cloud Recovery Download Tool to create recovery media (select
products only)
You can use the HP Cloud Recovery Download Tool to create HP Recovery media on a bootable USB flash drive.
For details:
▲ Go to http://www.hp.com/support, search for HP Cloud Recovery, and then select the result that
matches the type of computer that you have.
62 Chapter 8 Backing up, restoring, and recovering

NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
Restoring and recovery

Restoring, resetting, and refreshing using Windows tools
Windows offers several options for restoring, resetting, and refreshing the computer. For details, see Using
Windows tools on page 62.
Recovering using HP Recovery media

You can use HP Recovery media to recover the original operating system and software programs that were
installed at the factory. On select products, it can be created on a bootable USB flash drive using the HP Cloud
Recovery Download Tool. For details, see Using the HP Cloud Recovery Download Tool to create recovery
media (select products only) on page 62.
NOTE: If you cannot create recovery media yourself, contact support to obtain recovery discs. Go to
http://www.hp.com/support, select your country or region, and then follow the on-screen instructions.
To recover your system:

▲ Insert the HP Recovery media, and then restart the computer.
Changing the computer boot order

If your computer does not restart using the HP Recovery media, you can change the computer boot order. This
is the order of devices listed in BIOS where the computer looks for startup information. You can change the
selection to an optical drive or a USB flash drive, depending on the location of your HP Recovery media.
To change the boot order:
IMPORTANT: For a tablet with a detachable keyboard, connect the tablet to the keyboard base before
beginning these steps.
1. Insert the HP Recovery media.

2. Access the system Startup menu.
For computers or tablets with keyboards attached:
▲ Turn on or restart the computer or tablet, quickly press esc, and then press f9 for boot options.
For tablets without keyboards:
▲ Turn on or restart the tablet, quickly hold down the volume up button, and then select f9.
‒ or –
Turn on or restart the tablet, quickly hold down the volume down button, and then select f9.
3. Select the optical drive or USB flash drive from which you want to boot, and then follow the on-screen
instructions.
Restoring and recovery 63

Using HP Sure Recover (select products only)
Select computer models are configured with HP Sure Recover, a PC OS recovery solution built into the
hardware and firmware. HP Sure Recover can fully restore the HP OS image without installed recovery
software.
Using HP Sure Recover, an administrator or user can restore the system and install:
● Latest version of the operating system
● Platform-specific device drivers
● Software applications, in the case of a custom image
To access the latest documentation for HP Sure Recover, go to http://www.hp.com/support. Select Find your
product, and then follow the on-screen instructions.
64 Chapter 8 Backing up, restoring, and recovering

9 Specifications
Computer specifications
Table 9-1 Computer specifications
Metric U.S.
Computer dimensions
Width 358.5 mm 14.1 in
Depth 242.0 mm 9.5 in
Height 18.0 mm 0.7 in
Weight (lowest configuration) 1699.0 g 3.75 lbs
Input power Rating
Operating voltage and current 18.5 V dc @ 3.5 A – 65 W or 45 W
Temperature
Operating 5°C to 35°C 41°F to 95°F
Nonoperating –20°C to 60°C –4°F to 140°F
Relative humidity (noncondensing)
Operating 10% to 90%
Nonoperating 5% to 95%
Maximum altitude (unpressurized)
Operating –15 m to 3,048 m –50 ft to 10,000 ft
Nonoperating –15 m to 12,192 m –50 ft to 40,000 ft
NOTE: Applicable product safety standards specify thermal limits for plastic surfaces. The device operates well within this range of
temperatures.
Computer specifications 65
35.6 cm (14.0 in) display specifications
Table 9-2 Display specifications
Metric U.S.
Active diagonal size 39.6 cm 15.6 in
Resolution FHD: 1920 × 1080
HD: 1366 × 768
Surface treatment Antiglare or BrightView
Brightness HD: 220 nits
FHD: 220 nits or 250 nits
Viewing angle HD: SVA
FHD: SVA or UWVA
Backlight LED
Aspect ratio 16:9
Display panel interface eDP
M.2 SATA solid-state drive specifications

Table 9-3 SATA solid-state drive specifications
128 GB*
Height 1.35 mm
Weight < 10 g
Form factor M.2 2280-D2-B-M
Transfer rate up to 540 MB/sec
Interface type SATA-3
Ready time, maximum (to not busy) 1.0 ms
Access times, logical 0.1 ms
Total logical sectors 234,441,648
Operating temperature 0°C to 70°C (32°F to 158°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less. Actual drive specifications may
differ slightly.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
66 Chapter 9 Specifications
M.2 PCIe solid-state drive specifications
Table 9-4 M.2 PCIe solid-state drive specifications
256 GB* 512 GB*
Dimensions
Height 1 mm 1 mm
Length 50.8 mm 50.8 mm
Width 28.9 mm 28.9 mm
Weight < 10 g < 10 g
Interface type ATA-7 ATA-7
Transfer rate
Sequential Read Up to 2150 MB/s Up to 2150 MB/s
Random Read Up to 300,000 IOPs Up to 300,000 IOPs
Sequential Write Up to 1260 MB/s Up to 1550 MB/s
Random Write Up to 100,000 IOPs Up to 100,000 IOPs
Ready time, Maximum (to not busy) 1.0 sec 1.0 sec
Access times
Logical 0.1 0.1
Total logical sectors 500,118,192 1,000,215,216
Operating temperature
Operating 0° to 70°C (32°F to 158°F) 0° to 70°C (32°F to 158°F)
Non-operating –40° to 80°C (–40°F to –40° to 85°C (–40°F to

176°F) 185°F)
*1 GB = 1 billion bytes when referring to hard drive storage capacity. Actual accessible capacity is less.
NOTE: Certain restrictions and exclusions apply. Contact technical support for details.
M.2 PCIe solid-state drive specifications 67

10 Power cord set requirements
The wide-range input feature of the computer permits it to operate from any line voltage from 100 to 120 V
ac, or from 220 to 240 V ac.
The 3-conductor power cord set included with the computer meets the requirements for use in the country or
region where the equipment is purchased.
Power cord sets for use in other countries or regions must meet the requirements of the country and region
where the computer is used.
Requirements for all countries

The following requirements are applicable to all countries and regions:
● The length of the power cord set must be at least 1.0 m (3.3 ft) and no more than 2.0 m (6.5 ft).
● All power cord sets must be approved by an acceptable accredited agency responsible for evaluation in
the country or region where the power cord set will be used.
● The power cord sets must have a minimum current capacity of 10 A and a nominal voltage rating of 125
or 250 V ac, as required by the power system of each country or region.
● The appliance coupler must meet the mechanical configuration of an EN 60 320/IEC 320 Standard Sheet
C13 connector for mating with the appliance inlet on the back of the computer.
68 Chapter 10 Power cord set requirements

Requirements for specific countries and regions
Table 10-1 Power cord requirements for specific countries and regions
Country/region Accredited agency Applicable note number
Argentina IRAM 1
Australia SAA 1
Austria OVE 1
Belgium CEBEC 1
Brazil ABNT 1
Canada CSA 2
Chile IMQ 1
Denmark DEMKO 1
Finland FIMKO 1
France UTE 1
Germany VDE 1
India BIS 1
Israel SII 1
Italy IMQ 1
Japan JIS 3
The Netherlands KEMA 1
New Zealand SANZ 1
Norway NEMKO 1
The People's Republic of China CCC 4
Saudi Arabia SASO 7
Singapore PSB 1
South Africa SABS 1
South Korea KTL 5
Sweden SEMKO 1
Switzerland SEV 1
Taiwan BSMI 6
Thailand TISI 1
The United Kingdom ASTA 1
The United States UL 2
1. The flexible cord must be Type HO5VV-F, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and
wall plug) must bear the certification mark of the agency responsible for evaluation in the country or region where it will be used.
Requirements for specific countries and regions 69

Table 10-1 Power cord requirements for specific countries and regions (continued)
Country/region Accredited agency Applicable note number
2. The flexible cord must be Type SVT/SJT or equivalent, No. 18 AWG, 3-conductor. The wall plug must be a two-pole grounding type
with a NEMA 5-15P (15 A, 125 V ac) or NEMA 6-15P (15 A, 250 V ac) configuration. CSA or C-UL mark. UL file number must be on
each element.
3. The appliance coupler, flexible cord, and wall plug must bear a “T” mark and registration number in accordance with the Japanese
Dentori Law. The flexible cord must be Type VCTF, 3-conductor, 0.75 mm² or 1.25 mm² conductor size. The wall plug must be a
two-pole grounding type with a Japanese Industrial Standard C8303 (7 A, 125 V ac) configuration.
4. The flexible cord must be Type RVV, 3-conductor, 0.75 mm² conductor size. Power cord set fittings (appliance coupler and wall
plug) must bear the CCC certification mark.
5. The flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² conductor size. KTL logo and individual approval number must
be on each element. Approval number and logo must be printed on a flag label.
6. The flexible cord must be Type HVCTF 3-conductor, 1.25 mm² conductor size. Power cord set fittings (appliance coupler, cable,
and wall plug) must bear the BSMI certification mark.
7. For 127 V ac, the flexible cord must be Type SVT or SJT 3-conductor, 18 AWG, with plug NEMA 5-15P (15 A, 125 V ac), with UL and
CSA or C-UL marks. For 240 V ac, the flexible cord must be Type H05VV-F 3-conductor, 0.75 mm² or 1.00 mm² conductor size,
with plug BS 1363/A with BSI or ASTA marks.
70 Chapter 10 Power cord set requirements

11 Recycling
When a non-rechargeable or rechargeable battery has reached the end of its useful life, do not dispose of the
battery in general household waste. Follow the local laws and regulations in your area for battery disposal.
HP encourages customers to recycle used electronic hardware, HP original print cartridges, and rechargeable
batteries. For more information about recycling programs, see the HP Web site at http://www.hp.com/recycle.
71
Index
A card reader board E

AC adapter and battery light, removal 34 electrostatic discharge (ESD) 21
identifying 6 spare part number 34 preventing damage 22
action keys card reader/audio board esc key, identifying 11
identifying 11 removal 34
antenna spare part number 16, 34 F
removal 50 card reader/audio board cable fan
antennas spare part number 18 removal 38
spare part number 51 card reader/audio board cable, spare spare part number 15, 38
audio, product description 2 part number 34 fingerprint reader board
audio-out (headphone)/audio-in card reader/audio cable, spare part removal 37
(microphone) combo jack, number 16 spare part number 15
identifying 5 cautions spare part numbers 37
electrostatic discharge 21 fingerprint reader board cable
B components spare part number 18
back cover bottom 12 fingerprint reader board cable, spare
spare part number 18 display 7 part number 15, 37
backup, creating 62 keyboard area 8 fingerprint reader, identifying 11
backups 62 left side 6 fn key, identifying 11
battery right side 5
removal 28 computer major components 14 G
spare part number 16, 28 computer specifications 65 graphics, product description 1
bezel connectors grounding methods 23
spare part number 17, 45 power 6 guidelines
BIOS control zone 8 packaging 24
determining version 55 transporting 24
downloading an update 56 D workstation 21
starting the Setup Utility 55 display assembly
updating 55 removal 43 H
Bluetooth label 13 display back cover HDMI port
boot order, changing 63 spare part number 51 identifying 6
bottom components 12 display cable heat sink
bottom cover removal 49 spare part number 15
removal 26 display components 7 heat sink assembly
spare part number 26 display panel removal 39
bottom cover, spare part numbers product description 1 spare part number 39
16 removal 46 hinge
buttons spare part numbers 17 removal 48
power 10 display panel cable spare part number 49
spare part numbers 18, 49 hinge cover
C display specifications 66 spare part number 17
camera drive light, identifying 6 hinges
identifying 7 spare part number 18
camera light, identifying 7 HP PC Hardware Diagnostics UEFI
caps lock light, identifying 9 downloading 59
72 Index
starting 59 mute 9 media card reader 2
using 58 power 5 memory 1
HP PC Hardware Diagnostics Windows microphone 2
downloading 57 M operating system 3
installing 58 M.2 solid-state drive ports 2
using 57 specifications 67 power requirements 3
HP Recovery media media card reader, product processors 1
recovery 63 description 2 product name 1
HP Sure Recover 64 memory module security 3
removal 29 serviceability 4
I spare part numbers 29 storage 2
integrated numeric keypad, memory, product description 1 video 2
identifying 11 microphone wireless networking 2
internal card expansion, product product description 2 product name 1
description 2 model name 1 product name and number,
internal microphones, identifying 7 mute light, identifying 9 computer 12
J O R
jacks operating system, product recovery 62
audio-out (headphone)/audio-in description 3 discs 63
(microphone) 5 HP Recovery partition 63
P media 63
K packaging guidelines 24 USB flash drive 63
keyboard/pointing devices, product ports recovery media
description 2 HDMI 6 creating using HP Cloud Recovery
keyboard/top cover product description 2 Download Tool 62
removal 54 USB SuperSpeed 6 creating using Windows tools 62
spare part numbers 15, 54 USB Type-C 6 regulatory information
keypad, integrated numeric 11 power button, identifying 10 regulatory label 13
keys power connector wireless certification labels 13
action 11 identifying 6 Remote HP PC Hardware Diagnostics
esc 11 power connector cable UEFI settings
fn 11 removal 52 customizing 60
num lock 11 spare part number 15, 52 using 60
Windows 11 power cord removal/replacement procedures
requirements for all countries 25
L 68 restoring 62
labels requirements for specific right control zone, identifying 8
Bluetooth 13 countries and regions 69 right side components 5
regulatory 13 set requirements 68 rubber feet, spare part numbers 16
serial number 12 spare part numbers 19
service 12 power lights, identifying 5 S
wireless certification 13 power requirements, product Screw Kit, spare part number 19
WLAN 13 description 3 security, product description 3
left control zone, identifying 8 processor, product description 1 serial number, computer 12
left side components 6 product description service labels, locating 12
lights audio 2 serviceability, product description 4
AC adapter and battery 6 display panel 1 slots
camera 7 graphics 1 memory card reader 5
caps lock 9 internal card expansion 2
drive 6 keyboard/pointing devices 2
Index 73
solid-state drive webcam module
removal 31 removal 45
spare part number 15 webcam/microphone module
spare part numbers 31 spare part number 17
specifications 66 Windows
speaker assembly backup 62
removal 53 recovery media 62
spare part number 53 system restore point 62
speakers Windows key, identifying 11
identifying 10 Windows tools, using 62
spare part number 15 wireless antennas
special keys, using 11 spare part number 51
specifications wireless certification label 13
computer 65 wireless netowrking, product
display 66 description 2
M.2 solid-state drive 67 WLAN antennas, identifying 7
solid-state drive 66 WLAN device 13
static electricity 22 WLAN label 13
storage, product description 2 WLAN module
system board removal 32
removal 41 spare part numbers 16, 32
spare part numbers 41 workstation guidelines 21
system restore point, creating 62
T
touchpad
removal 36
settings 8
spare part numbers 15, 36
touchpad cable
spare part number 18
touchpad zone, identifying 8
transporting guidelines 24
traveling with the computer 13
U
USB board
removal 35
spare part numbers 15, 35
USB cable
USB SuperSpeed port, identifying 6
USB Type-C port, identifying 6
V
vents, identifying 10, 12
video, product description 2
W
webcam
74 Index

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Maintenance and Service Guide

First Edition: November 2019

Document Part Number: L77073-001

1 Product description ....................................................................................................................................... 1

2 Getting to know your computer ...................................................................................................................... 5

3 Illustrated parts catalog .............................................................................................................................. 14

4 Removal and replacement procedures preliminary requirements .................................................................... 20

6 Using Setup Utility (BIOS) ............................................................................................................................. 55

7 Using HP PC Hardware Diagnostics ................................................................................................................ 57

8 Backing up, restoring, and recovering ........................................................................................................... 62

10 Power cord set requirements ...................................................................................................................... 68

Table 1-1 Product components and their descriptions

Product Name HP 15 Laptop PC

Model numbers: 15-ef0xxx, 15z-ef0xxx

Model numbers: 15s-eq0xxx, 15s-er0xxx, 15s-ey0xxx

Graphics Internal graphics

AMD Radeon RX Vega 10 Graphics (Ryzen 7 processor)

AMD Radeon Vega 8 Graphics (Ryzen 5 processor)

AMD Radeon Vega 3 Graphics (Ryzen 3, Athlon 300U processor)

Supports HD decode, DX12, and HDMI

HD, BrightView, SVA, eDP 1.2, 220 nits

HD, BrightView, SVA, eDP, 220 nits, Touch-on Panel (TOP)

FHD, antiglare, UWVA, eDP, 250 nits

FHD, BrightView, UWVA, eDP, 250 nits, Touch-on Panel (TOP)

Memory Two SODIMM slots, not customer accessible or upgradeable

Supports up to 16 GB maximum system memory in the following configurations:

Storage M.2 solid-state drive

512 GB, PCIe, TLC

512 GB, PCIe, value

256 GB, PCIe, value

128 GB, SATA-3, TLC

Audio Audio control panel: HP Audio Center

Video HP TrueVision HD Camera - indicator LED, USB 2.0, HD sensor, f2.0

720p by 30 frames per second

Wireless networking Integrated wireless option with dual antennas (M.2/PCIe)

● Realtek RTL8822CE 802.11ac 2 × 2 Wi-Fi + Bluetooth® 5.0 (MU-MIMO supported)

● Realtek RTL8821CE 802.11ac 1 × 1 Wi-Fi + Bluetooth 4.2 (MU-MIMO supported)

● Realtek RTL8723DE 802.11bgn 1 × 1 Wi-Fi + Bluetooth 4.2

Turbo Lite WLAN SVTP

Support for Wi-Fi Certified Miracast™ devices

Ports HP Smart Pin AC adapter

Audio-out (headphone)/Audio-in (microphone) combo jack

High-definition multimedia interface (HDMI) v.1.4b supporting up to 1920 × 1080 at 60 Hz

(2) USB 3.1 Type A ports

(1) USB 3.1 Gen 1 Type-C port (supports data transfer)

Media card reader Supports microSD™, SDHC™, SDXC™

Push-pull insertion and removal

Internal card expansion One M.2 slot for WLAN

One M.2 slot for solid-state drive

Keyboard/pointing Keyboard, full size, island style, with numeric keypad

2-coat paint, backlit

3-coat paint, backlit

4-coat paint, backlit

2 Chapter 1 Product description

Touchpad with image sensor

Multitouch gestures enabled

Support for precision touchpad

Support for modern trackpad gestures

Taps enabled as default